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Mise En Place D'un Portail Collaboratif Pour La Gestion De La Connaissance

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Mise En Place D'un Portail Collaboratif Pour La Gestion De La Connaissance Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un cloud privé chez EDF Wandifa Gassama To cite this version: Wandifa Gassama. Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un cloud privé chez EDF. Recherche d’information [cs.IR]. 2015. dumas- 01679194 HAL Id: dumas-01679194 https://dumas.ccsd.cnrs.fr/dumas-01679194 Submitted on 9 Jan 2018 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. CONSERVATOIRE NATIONAL DES ARTS ET METIERS PARIS _______ MEMOIRE présenté en vue d'obtenir le DIPLOME d'INGENIEUR CNAM SPECIALITE : Informatique OPTION : Architecture et Intégration des Systèmes Logiciels par M. Wandifa GASSAMA ______ Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un Cloud privé chez EDF Soutenu le 24/03/2015 _______ JURY PRESIDENT : M. Yves LALOUM MEMBRES : M. Yann POLLET M. Jean-Michel DOUIN M. Jérémy LADET M. Bertrand GOUMY Table des matières Remerciements ....................................................................................................................................... 1 Glossaire .................................................................................................................................................. 2 1. Introduction ..................................................................................................................................... 8 2. Présentation d’EDF ........................................................................................................................ 10 2.1. La société ............................................................................................................................... 10 2.2. Un acteur majeur de l’énergie européen .............................................................................. 11 2.3. L’organisation ........................................................................................................................ 11 2.4. Les Services ............................................................................................................................ 13 2.5. La prestation chez EDF pour le Service PFC........................................................................... 13 3. Présentation du Service PFC .......................................................................................................... 14 3.1. Le rôle du Service .................................................................................................................. 14 3.2. Objectif de la mission ............................................................................................................ 15 3.3. Rôle de l’opérateur PFC dans la mission exercée .................................................................. 17 3.4. Indentification des différents acteurs ................................................................................... 18 4. Analyse du besoin .......................................................................................................................... 18 4.1. Modélisation des processus métiers existants ...................................................................... 18 4.1.1. Interaction avec le Pilote d’Exploitation ....................................................................... 18 4.1.2. Interaction avec l’Infogérant Orange Business Service (OBS) ....................................... 22 4.1.3. Interaction avec l’Intégrateur Telindus ......................................................................... 24 4.1.4. Interaction avec les autres Services EDF ....................................................................... 24 4.1.5. Schéma des processus métiers ...................................................................................... 27 4.2. Motivation du Projet ............................................................................................................. 29 5. Présentation des référentiels de gestion de connaissances existants .......................................... 30 5.1. Les messageries électroniques du Service PFC ..................................................................... 31 5.2. La Base Lotus Notes PFC ........................................................................................................ 31 5.3. La Base Lotus Notes RD&E..................................................................................................... 31 5.4. PRODIS ................................................................................................................................... 31 5.5. SCOPE GS ............................................................................................................................... 32 5.6. Les problèmes liés à l’existant ............................................................................................... 32 6. Concept sur la gestion des connaissances collectives ................................................................... 33 6.1. Les enjeux .............................................................................................................................. 33 6.2. Le Knowledge Management .................................................................................................. 34 6.2.1. Définition ....................................................................................................................... 34 6.2.2. Qu’est-ce que la connaissance ? ................................................................................... 34 6.2.3. Les modèles du Knowledge Management .................................................................... 36 6.2.4. Les méthodes de capitalisation de connaissances du KM ............................................. 38 6.2.5. Les outils pour la mise en œuvre du Knowledge Management .................................... 42 6.2.6. Les communautés de pratiques et les communautés d’intérêt .................................... 50 6.2.7. Cartographie des connaissances ................................................................................... 50 6.3. Gestion des connaissances dans une démarche ITIL ............................................................ 51 6.3.1. Présentation d’ITIL ......................................................................................................... 51 6.3.2. Les recommandations d’ITIL sur la gestion des connaissances ..................................... 52 6.4. Le Web sémantique ............................................................................................................... 54 6.4.1. URI/IRI............................................................................................................................ 55 6.4.2. XML ................................................................................................................................ 55 6.4.3. RDF................................................................................................................................. 57 6.4.4. SPARQL .......................................................................................................................... 59 6.4.5. RDFS ............................................................................................................................... 59 6.4.6. OWL ............................................................................................................................... 59 6.4.7. Les applications du Web Sémantique ........................................................................... 59 7. Lancement du projet ..................................................................................................................... 60 7.1. Estimation de la charge de travail ......................................................................................... 60 7.2. Planning prévisionnel ............................................................................................................ 64 7.3. Estimation du retour sur investissement .............................................................................. 65 7.4. Analyse de risques ................................................................................................................. 67 7.4.1. Les risques techniques et technologiques ..................................................................... 68 7.4.2. Les risques au niveau des délais .................................................................................... 68 7.4.3. Les risques économiques ............................................................................................... 68 7.4.4. Les risques d’écarts par rapport aux objectifs initiaux .................................................. 69 7.4.5. Les risques juridiques .................................................................................................... 69 7.4.6. Les risques humains .....................................................................................................
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