DOCSLIB.ORG

Collaboration and Social Media-2008

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Collaboration and Social Media-2008 Research Report Collaboration and Social Media-2008 Taking Stock of Today’s Experiences and Tomorrow’s Opportunities Geoffrey Bock Steve Paxhia The Gilbane Group June 9, 2008 Gilbane Group Inc. 763 Massachusetts Avenue Cambridge, MA 02139 USA Tel: 617.497.9443 Fax: 617.497.5256 [email protected] http://gilbane.com With Thanks to Our Sponsors Platinum Gold Silver ©2008 Gilbane Group, Inc. i http://gilbane.com Collaboration and Social Media — 2008 Table of Contents With Thanks to Our Sponsors .................................................................................. i Our Perspective ................................................................................. vi How American Companies Use Social Media ....................................... i Tracking Social Media ............................................................................................. 2 Adopting Social Media .............................................................................................. 5 Social Media Profiles .............................................................................................. 10 A Social Media Roadmap ....................................................................................... 30 Customer Stories ............................................................................. 32 Awareness at Earth Knowledge ............................................................................. 33 EMC Documentum eRoom at Bechtel ................................................................... 36 EMC Documentum eRoom at Wharton ................................................................. 41 MindTouch at Red Mountain ................................................................................ 46 Near-Time at O’Reilly Media ................................................................................. 49 Octopz at The Cundari Group .................................................................................53 SAP Builds Communities of Innovation ................................................................. 57 Wetpaint at Hewlett Packard ................................................................................. 62 Vendor Directory ............................................................................. 67 Sponsors ......................................................................................... 68 Awareness .............................................................................................................. 68 EMC Corporation ................................................................................................... 70 Mindtouch ............................................................................................................... 71 Near-Time ............................................................................................................... 72 Octopz ..................................................................................................................... 74 SAP AG .................................................................................................................... 76 WetPaint ................................................................................................................ 78 Zoho ........................................................................................................................ 79 Vendors .......................................................................................... 80 adenin TECHNOLOGIES, Inc. .............................................................................. 80 Atlassian .................................................................................................................. 81 Attensa, Inc. ........................................................................................................... 82 Blogtronix, LLC ...................................................................................................... 83 Clickability ............................................................................................................. 84 Collanos Software Inc. ........................................................................................... 85 Communispace ...................................................................................................... 86 CoreSpeed LLC....................................................................................................... 87 CustomerVision ..................................................................................................... 88 Daptiv, Inc. ............................................................................................................. 89 eTouch .................................................................................................................... 90 FatWire Software .................................................................................................... 91 Foldera ................................................................................................................... 92 HiveLive ................................................................................................................. 93 Huddle.net ............................................................................................................. 94 Hyperwave Information Management Inc. ........................................................................ 95 ©2008 Gilbane Group, Inc. ii http://gilbane.com Collaboration and Social Media — 2008 JackBe .................................................................................................................... 96 Jive Software ........................................................................................................... 97 Kapow Technologies .............................................................................................. 98 KnowNow ............................................................................................................... 99 Leverage Software Inc .......................................................................................... 100 LiveWorld .............................................................................................................. 101 Lithium .................................................................................................................. 102 MarketTools .......................................................................................................... 103 Mzinga ................................................................................................................... 104 Neighborhood America ......................................................................................... 105 Networked Insights ............................................................................................... 106 NewsGator Technologies, Inc. .............................................................................. 107 ONEsite ................................................................................................................ 108 Open Teams LLC ................................................................................................... 109 Pringo Networks ................................................................................................... 110 Ramius ................................................................................................................... 111 SiteScape ............................................................................................................... 112 Socialtext ............................................................................................................... 113 Techrigy Inc. ......................................................................................................... 114 Traction ................................................................................................................. 115 WebEx Communications, Inc. .............................................................................. 116 Worklight .............................................................................................................. 117 Zimbra (a Yahoo Company) .................................................................................. 118 Gilbane Conclusion ......................................................................... 119 Charting the Impact of Social Media .................................................................... 120 ©2008 Gilbane Group, Inc. iii http://gilbane.com Collaboration and Social Media — 2008 List of Figures and Illustrations Figure 1. Currently Using Social Media and Effectiveness ..................................................... 6 Figure 2. Currently Using Social Media and Plan to Use in the Next Year ............................ 8 Figure 3. What is email best suited for in your company? .................................................... 11 Figure 4. What is your Web site best suited for in your company? ....................................... 12 Figure 5. What is web-based conferencing best suited for in your company? ...................... 13 Figure 6. What are share workspaces best suited for in your company? .............................. 14 Figure 7. What are online videos best suited for in your company? ..................................... 16 Figure 8. What is Instant Messaging best suited for in your company? ............................... 17 Figure 9. What is an enterprise directory with shared profiles best suited for in your
Load more

Recommended publications
  • Secure Implementation of Blogs, Wikis, and Second Life
    Project Code: MQP-BXT-0701 Secure Implementation of Blogs, Wikis, and Second Life A Major Qualifying Project Report Submitted To the Faculty of Worcester Polytechnic Institute In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science Written By: Approved By: Angela L. Burrows Prof. Bengisu Tulu, Project Advisor Stephen J. King Stefan R. Rashkov Date: February 29, 2008 Sponsored By: Roland Cloutier Howard Hantman EMC Corporation TABLE OF CONTENTS Abstract ................................................................................................................................ i Executive Summary ..............................................................................................................ii Acknowledgements ............................................................................................................ vii Authorship ........................................................................................................................ viii 1 Introduction ................................................................................................................ 1 1.1 Problem Statement ........................................................................................................ 2 1.2 Objectives ....................................................................................................................... 3 2 Background ................................................................................................................. 4 2.1 EMC Background ...........................................................................................................
    [Show full text]
  • Informa on Systems & Grid Technologies
    Informa on Systems & Grid Technologies Seventh Interna onal Conference ISGT’2013 Sofi a, Bulgaria, May, 31 – June 1., 2013. 1 ISGT’2013 Conference Commi ees Co-chairs • Prof Ivan SOSKOV • Prof Kiril BOYANOV Program Commi ee • Míchéal Mac an AIRCHINNIGH, Trinity College, University of Dublin • Pavel AZALOV, Pennsylvania State University • Marat BIKTIMIROV, Joint Supercomputer Center, Russian Academy of Sciences • Marko BONAČ, Academic and Research Network of Slovenia • Marco DE MARCO, Catholic University of Milan • Milena DOBREVA, University of Strathclyde, Glasgow • Viacheslav ILIN, Moscow State University • Vladimir GETOV, University of Westminster • Jan GRUNTORÁD, Czech Research and Academic Network • Pavol HORVATH, Slovak University of Technology • Seifedine KADRY, American University of the Middle East, Kuwait • Arto KARILA, Helsinki University of Technology • Dieter KRANZMUELLER, University of Vienna • Shy KUTTEN, Israel Ins tute of Technology, Haifa • Vasilis MAGLARIS, Na onal Technical University of Athens • Ivan PLANDER, Slovak Academy of Science • Dov TE’ENI, Tel-Aviv University • Stanislaw WRYCZA, University of Gdansk • Fani ZLATAROVA, Elizabethtown College Organizing Commi ee • Vladimir DIMITROV • Maria NISHEVA • Kalinka KALOYANOVA • Vasil GEORGIEV 2 Vladimir Dimitrov, Vasil Georgiev (Editors) Informa on Systems & Grid Technologies Seventh Interna onal Conference ISGT’2013 Sofi a, Bulgaria, May, 31 – June 1., 2013. Proceedings St. Kliment Ohridski University Press 3 Preface This conference was being held for the seventh me in the end of May and beginning of June, 2013 in the halls of the Faculty of Mathema cs and Informa cs of the University of Sofi a “St. Kliment Ohridski”, Bulgaria. It is supported by the Na onal Science Fund, by the University of Sofi a “St.
    [Show full text]
  • Metrics That Matter Social Software for Business Performance Metrics That Matter
    Metrics that Matter Social Software for Business Performance Metrics that Matter Contents Introduction: When will social software prove itself? | 1 Current approaches to social software will likely fail | 2 Creating and retaining leaders | 3 Social software is essential to meet the challenge of constant change | 6 Extreme performance improvement is achievable | 9 Companies must focus to move the needle on business performance | 12 Long-term benefits of social software are transformative | 20 Conclusion: Social software is worth your time | 23 Appendix | 24 Note: Social software tools considered in this paper include wikis, blogs, microblogs, discussion forums, social networks, social book- marks, tagging, crowdsourcing, and prediction markets. Only internal-facing solutions (Socialcast, Socialtext, Traction, etc.) were in scope, excluding their external-facing equivalents (Twitter, Facebook, etc.). Social Software for Business Performance Introduction: When will social software prove itself? ENIOR executives are skeptical of the that business performance improvements are Svalue of social software. Their reluctance is possible: OSIsoft1 realized a 22% improvement understandable but self-defeating. Social soft- in average time to issue resolution through ware has the potential to address operational the customer support team’s use of Socialtext2 “pain points” and significantly wikis. Alcoa Fastening enhance business perfor- Systems3 experienced a 61% mance in the short–term and reduction in time spent transform it in the long–term. Companies that on compliance activities Companies that embrace embrace this through the use of Traction this opportunity will have a opportunity will Software.4 Both companies distinct advantage over their have a distinct believe these improvements competitors; skeptics will would have been impossible likely finish last.
    [Show full text]
  • Online Research Tools
    Online Research Tools A White Paper Alphabetical URL DataSet Link Compilation By Marcus P. Zillman, M.S., A.M.H.A. Executive Director – Virtual Private Library [email protected] Online Research Tools is a white paper link compilation of various online tools that will aid your research and searching of the Internet. These tools come in all types and descriptions and many are web applications without the need to download software to your computer. This white paper link compilation is constantly updated and is available online in the Research Tools section of the Virtual Private Library’s Subject Tracer™ Information Blog: http://www.ResearchResources.info/ If you know of other online research tools both free and fee based feel free to contact me so I may place them in this ongoing work as the goal is to make research and searching more efficient and productive both for the professional as well as the lay person. Figure 1: Research Resources – Online Research Tools 1 Online Research Tools – A White Paper Alpabetical URL DataSet Link Compilation [Updated: August 26, 2013] http://www.OnlineResearchTools.info/ [email protected] eVoice: 800-858-1462 © 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 Marcus P. Zillman, M.S., A.M.H.A. Online Research Tools: 12VPN - Unblock Websites and Improve Privacy http://12vpn.com/ 123Do – Simple Task Queues To Help Your Work Flow http://iqdo.com/ 15Five - Know the Pulse of Your Company http://www.15five.com/ 1000 Genomes - A Deep Catalog of Human Genetic Variation http://www.1000genomes.org/
    [Show full text]
  • Ultra-Large-Scale Sites
    Ultra-large-scale Sites <working title> – Scalability, Availability and Performance in Social Media Sites (picture from social network visualization?) Walter Kriha With a forword by << >> Walter Kriha, Scalability and Availability Aspects…, V.1.9.1 page 1 03/12/2010 Copyright <<ISBN Number, Copyright, open access>> ©2010 Walter Kriha This selection and arrangement of content is licensed under the Creative Commons Attribution License: http://creativecommons.org/licenses/by/3.0/ online: www.kriha.de/krihaorg/ ... <a rel="license" href="http://creativecommons.org/licenses/by/3.0/de/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by/3.0/de/88x31.png" /></a><br /><span xmlns:dc="http://purl.org/dc/elements/1.1/" href="http://purl.org/dc/dcmitype/Text" property="dc:title" rel="dc:type"> Building Scalable Social Media Sites</span> by <a xmlns:cc="http://creativecommons.org/ns#" href="wwww.kriha.de/krihaorg/books/ultra.pdf" property="cc:attributionName" rel="cc:attributionURL">Walter Kriha</a> is licensed under a <a rel="license" href="http://creativecommons.org/licenses/by/3.0/de/">Creative Commons Attribution 3.0 Germany License</a>.<br />Permissions beyond the scope of this license may be available at <a xmlns:cc="http://creativecommons.org/ns#" href="www.kriha.org" rel="cc:morePermissions">www.kriha.org</a>. Walter Kriha, Scalability and Availability Aspects…, V.1.9.1 page 2 03/12/2010 Acknowledgements <<master course, Todd Hoff/highscalability.com..>> Walter Kriha, Scalability and Availability Aspects…, V.1.9.1 page 3 03/12/2010 ToDo’s - The role of ultra fast networks (Infiniband) on distributed algorithms and behaviour with respect to failure models - more on group behaviour from Clay Shirky etc.
    [Show full text]
  • Enterprise Collaboration & Social Software
    Enterprise Collaboration & Social Software June 2013 INDUSTRY REPORT INSIDE THIS ISSUE Enterprise Collaboration & Social Software 1. Introduction INTRODUCTION 2. Market Trends This report focuses on technologies for collaboration and socialization within the enterprise. A number of forces are currently playing out in the enterprise IT 3. Competitive Landscape environment that are creating an inflection in the adoption and deployment of social and collaboration technologies. This significant uptrend has provided strong 4. M&A Activity growth for the sector and is driving a substantial amount of M&A and investment activity. This report includes a review of the recent M&A and private investing 5. Private Financings activities in enterprise social and collaboration software, particularly within the areas of group collaboration & workspaces, private social platforms, project and 6. Valution Trends social task management, event scheduling, web collaboration, white boarding & diagramming, and other related technologies. We have also profiled about 50 emerging private players in these subcategories to provide an overview of the 7. Emerging Private Companies breadth and diversity of the players targeting this sector. OVERVIEW Socialization and collaboration technologies are currently reshaping the established enterprise collaboration market as well as creating whole new categories of offerings, especially around private social platforms. In addition, many other enterprise applications such as CRM and unified communications are heavily transformed through the incorporation of new technologies including group messaging & activity feeds, document collaboration, and analytics. Much of this change is being driven by the consumerization of IT and the incorporation of social technologies. As businesses look to leverage the benefits of improved “connecting” and “network building” that employees have experienced with Facebook and other social solutions, a convergence is occurring between the enterprise social software and collaboration markets.
    [Show full text]
  • Mise En Place D'un Portail Collaboratif Pour La Gestion De La Connaissance
    Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un cloud privé chez EDF Wandifa Gassama To cite this version: Wandifa Gassama. Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un cloud privé chez EDF. Recherche d’information [cs.IR]. 2015. dumas- 01679194 HAL Id: dumas-01679194 https://dumas.ccsd.cnrs.fr/dumas-01679194 Submitted on 9 Jan 2018 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. CONSERVATOIRE NATIONAL DES ARTS ET METIERS PARIS _______ MEMOIRE présenté en vue d'obtenir le DIPLOME d'INGENIEUR CNAM SPECIALITE : Informatique OPTION : Architecture et Intégration des Systèmes Logiciels par M. Wandifa GASSAMA ______ Mise en place d’un portail collaboratif pour la gestion de la connaissance dans le cadre de la gestion d’un Cloud privé chez EDF Soutenu le 24/03/2015 _______ JURY PRESIDENT : M. Yves LALOUM MEMBRES : M. Yann POLLET M. Jean-Michel DOUIN M. Jérémy LADET M. Bertrand GOUMY Table des matières Remerciements ......................................................................................................................................
    [Show full text]
  • April 2006 Volume 31 Number 2
    APRIL 2006 VOLUME 31 NUMBER 2 THE USENIX MAGAZINE OPINION Musings RIK FARROW OpenSolaris:The Model TOM HAYNES PROGRAMMING Code Testing and Its Role in Teaching BRIAN KERNIGHAN Modular System Programming in MINIX 3 JORRIT N. HERDER, HERBERT BOS, BEN GRAS, PHILIP HOMBURG, AND ANDREW S. TANENBAUM Some Types of Memory Are More Equal Than Others DIOMEDIS SPINELLIS Simple Software Flow Analysis Using GNU Cflow CHAOS GOLUBITSKY Why You Should Use Ruby LU KE KANIES SYSADMIN Unwanted HTTP:Who Has the Time? DAVI D MALONE Auditing Superuser Usage RANDOLPH LANGLEY C OLUMNS Practical Perl Tools:Programming, Ho Hum DAVID BLANK-EDELMAN VoIP Watch HEISON CHAK /dev/random ROBERT G. FERRELL STANDARDS USENIX Standards Activities NICHOLAS M. STOUGHTON B O OK REVIEWS Book Reviews ELIZABETH ZWICKY, WITH SAM STOVER AND RI K FARROW USENIX NOTES Letter to the Editor TED DOLOTTA Fund to Establish the John Lions Chair C ONFERENCES LISA ’05:The 19th Large Installation System Administration Conference WORLDS ’05: Second Workshop on Real, Large Distributed Systems FAST ’05: 4th USENIX Conference on File and Storage Technologies The Advanced Computing Systems Association Upcoming Events 3RD SYMPOSIUM ON NETWORKED SYSTEMS 2ND STEPS TO REDUCING UNWANTED TRAFFIC ON DESIGN AND IMPLEMENTATION (NSDI ’06) THE INTERNET WORKSHOP (SRUTI ’06) Sponsored by USENIX, in cooperation with ACM SIGCOMM JULY 6–7, 2006, SAN JOSE, CA, USA and ACM SIGOPS http://www.usenix.org/sruti06 MAY 8–10, 2006, SAN JOSE, CA, USA Paper submissions due: April 20, 2006 http://www.usenix.org/nsdi06 2006
    [Show full text]
  • Community Administration | Contents | 2
    Community Administration | Contents | 2 Contents Administering the Community................................................................... 7 Setting Up the Community..................................................................................................................7 Enabling New Features in the Cloud....................................................................................... 7 Required Jive Domains and Firewall Rules............................................................................. 9 Setting Up Your Profile...........................................................................................................10 Enabling Personal Insights.....................................................................................................11 Creating a Site Structure........................................................................................................11 Planning Your Community Pages.......................................................................................... 12 Theming Your Community......................................................................................................13 Managing the Support Center................................................................................................ 24 Changing the Name of the Root Space.................................................................................29 Setting the Locale and Time Zone.........................................................................................29 Customizing the
    [Show full text]
  • Understanding Wikis: from Ward’S Brain to Your Browser
    06_043998 ch01.qxp 6/19/07 8:20 PM Page 9 Chapter 1 Understanding Wikis: From Ward’s Brain to Your Browser In This Chapter ᮣ Finding your way to wikis ᮣ Understanding what makes a wiki a wiki ᮣ Comparing wikis with blogs and other Web sites ᮣ Examining the history and future of wikis ᮣ How to start using wikis hen Ward Cunningham started programming the first wiki engine Win 1994 and then released it on the Internet in 1995, he set forth a simple set of rules for creating Web sites that pushed all the technical gob- bledygook into the background and made creating and sharing content as easy as possible. Ward’s vision was simple: Create the simplest possible online database that could work. And his attitude was generous; he put the idea out there to let the world run with it. The results were incredible. Ward’s inventiveness and leadership had been long established by the role he played in senior engi- neering jobs, promoting design patterns, and helping develop the concept of Extreme Programming. That a novel idea like the wiki flowed from his mind onto the COPYRIGHTEDInternet was no surprise to those MATERIAL who knew him. The wiki concept turned out to have amazing properties. When content is in a shared space and is easy to create and connect, it can be collectively owned. The community of owners can range from just a few people up into the thousands, as in the case of the online wiki encyclopedia, Wikipedia. 06_043998 ch01.qxp 6/19/07 8:20 PM Page 10 10 Part I: Introducing Wikis This chapter introduces you to the wonderful world of wikis by showing you what a wiki is (or can be), how to find and use wikis for fun and profit, and how to get started with a wiki of your own.
    [Show full text]
  • The Effects of Wikis on Collaboration Practices in Organizations
    Collaborative Business - The effects of Wikis on collaboration practices in organizations Master Thesis, 15 Credits, Department of Informatics Presented: June, 2008 Authors: Osama Mansour Sahar Monavari Supervisor: Mia Sassén Examiners: Linda Öberg Hans Lundin Lund University Informatics Collaborative Business - The effects of Wikis on collaboration practices in organizations © Osama Mansour © Sahar Monavari Master thesis, presented June 2008 Size: 80 pages Supervisor: Mia Sassén Abstract Wikis and other web 2.0 technologies are increasingly used in business. In this sense, the overall purpose of this research was to investigate the effects of wikis on collaboration and the impact of collaboration on organizational innovation. Four interviews have been conducted with IS managers as well as regular Wiki users in different organizations to show how can wikis affect collaboration and exploit innovation. The results showed that the Wiki is used as a shared platform for collaboration and the ability to participate in the process of knowledge creation in an iterative manner helped in generating more ideas which leads to more innovation. We concluded that the Wiki affects the nature and context of collaboration. The research showed that the use of the wiki for internal collaboration purposes helped organizations to benefit from collective intelligence through allowing everyone within a team or a project to contribute and share ideas and experiences. Also, it showed the use of wikis for external use might be associated with problems such as the reluctance of collaborators to participate in the group work and other problems related to data quality and organizations won’t use it for more open use where information is opened for people outside the organization.
    [Show full text]
  • Implementation of Private Cloud Computing Using Integration of Javascript and Python
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by The Python Papers Anthology The Python Papers 5(3) :13 Implementation of Private Cloud Computing Using Integration of JavaScript and Python K.S.Preeti Independent Developer Contact email: [email protected] Vijit Singh Development Manager, Software for Education, Entertainment and Training Activities Email Add: [email protected] Manu Sheel Gupta Chairman, Software for Education, Entertainment and Training Activities Email Add: [email protected] Abstract This paper deals with the design and deployment of a novel library class in Python, enabling the use of JavaScript functionalities in Application Programming and the leveraging of this Library into development for third generation technologies such as Private Cloud Computing. The integration of these two prevalent languages provides us with a new level of compliance which helps in developing an understanding between Web Programming and Application Programming. An inter-browser functionality wrapping, which would enable users to have a JavaScript experience in Python interfaces directly, without having to depend on external programs, has been developed. The functionality of this concept is prevalent in the fact that Applications written in JavaScript and accessed on the browser now have the capability of interacting with each other on a common platform with the help of a Python wrapper. The idea is demonstrated by the integrating with the now ubiquitous Cloud Computing concept. With the help of examples,
    [Show full text]