Basic Cable TV Troubleshooting Pixelated Picture SET 2 HOW TO SCAN MISSING CHANNELS Instances where you should call our customer service for 1. Check the cables from the set-top box to your TV and make ON YOUR SET-TOP BOX assistance: sure that all are properly connected. CABLE TV SUBSCRIPTION WITHOUT A SET-TOP BOX Auto Scan SITUATION: TV displays NO ACCESS (4) 2. Make sure that your set-top box is turned on. FYI: This means your smart card and set-top box are not No Audio on select channels Start Frequency 1. Using the remote control of your set-top box, press the MENU What to do when you experience the any of the following: End Frequency button and select MANUAL SCAN. Type in 0000 as password. properly paired. 1. Find the “Audio Left/Right” button on your remote. Press it until No Reception you hear an audio. Constellation 64 QAM SITUATION: TV displays NO ACCESS (11) Symbol Rate 1. Check the cable wire attached at the back of your TV. 2. For Zinwell branded set-top boxes, press Menu > System Password FYI: This means the smart card inserted is already paired to Hand-tighten it and make sure that it is properly connected. Setting > A/V Output Setting > Sound Mode > Stereo > then Bandwidth 6 MHz another set-top box. ANT IN press Ok. Annex Annex.C Blocking active 3. If the channel remains to have no audio, call our customer SITUATION: TV displays NO ACCESS (6) Start Scan Enter PIN code service for assistance. to temporary unlock FYI: This means that you have no access on the channel Navigate OK Select X Exit because it is not included on your subscription plan. HOW TO SCAN ALL CHANNELS ON YOUR SET-TOP BOX Scan HOW TO READ THE MAIL ON YOUR SET-TOP BOX FROM POWER POLE 1. By using the remote control of your set-top box, press the - - - - MENU button and select AUTO SCAN. Channel Found... Snowy or Blurry Reception 0 9 Direct Back Check your set-top box brand and follow the instructions 1. Check the cable wire attached at the back of your TV. TV : 70 Radio below: Hand-tighten it and make sure that it is properly connected. Main Menu Installation KBS WORLD KAON SD 2. If the reception remains to be snowy or blurry, run through Installation Auto Scan 2. After pressing MANUAL SCAN, fill up the fields with the correct

USER PASS Channel Manage Manual Scan ARIRANG parameters. There are two sets of parameters available. all of the channels and take note of those that are still snowy or STEP 1: Press MENU. Information NHK WORLD STEP 2: Go to Utility then press OK. blurry and call our customer service for assistance. System Setting A PLUS STEP 3: Go to Mail box then press OK. Utilities Manual Scan No Audio on select channels OK Select X Exit VOA STEP 4: Press the EXIT button on your remote to exit. Call our customer service for assistance. FRANCE 24 Channel No. 01 KAON HD and ZINWELL HD Missing or Jumbled Channels Progress Frequency 1. Refer to your TV manual on how to “Auto Scan” or SOLUTION: Please refer to the picture below. Scan Status 11/24 Constellation Auto “Auto Program” channels. Parameter Symbol Rate KAON SD KAON HD ZINWELL HD 2. If this guide is not available, you may call our customer 2. After pressing AUTO SCAN, fill up the fields with the correct Scan Percentage Start Scan service for assistance. parameters. There are two sets of parameters available. 3. Call our customer service at 988-5465 to know which set Navigate OK Select X Exit Strength CABLE TV SUBSCRIPTION WITH A SET-TOP BOX should you use and the corresponding parameters for your set. 4. Wait until the scanning is finished. Quality Navigate OK Select X Exit What to do when you experience the any of the following: SET 1 TV Channel List 2 RESERVED CH No Reception 3. Call our customer service at 988-5465 to know which set 1. Check if the A/V or HDMI connection (whichever is used) from Auto Scan $ 3 RH TV should you use and the corresponding parameters for your set. the set-top box going to the back of your TV is properly 4 SHOP TV connected. Start Frequency 5 COMMUNITY CH End Frequency 6 BEAM 31 A/V HDMI Constellation 64 QAM $ 7 RESERVED CH Symbol Rate $ 8 ABS CBN 2 SET-TOP BOX TROUBLESHOOTING

Bandwidth 6 MHz $ 9 PTV 4 CABLELINK CABLELINK Annex Annex.C $ 10 TV 5 What to do when you encounter the following: CABLELINK $ 11 AKSYON TV 41 SITUATION: TV displays “No card inserted” or Start Scan TV/Radio 1/15 “Card problem - check card” Press MENU and Press red button Press blue button MENU Navigate OK Select X Exit 5. Press the OK button to see your channel list. You may now follow the given to view the to view the FROM STB SOLUTION: Ensure that the card is inserted properly. steps above. MAIL mailbox. INFO mailbox. browse and watch.