a11fticti R«ili ANNUAL REPORT 2005-2006 l l l
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~1~a DEPARTMENT OF POSTS (MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY) INDIA l fctttli wit • 'qf1T- 1 • q I fflcti ft"Q)t
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3l'Elfl<:J 10 l'.fRCf -m:rr~ fcrcfim 62 3l'Elfl<:J 11 ~ Cfll4Cfl(11 q 66 - 3l'Elfl<:J 12 i:rITTrraTI' ~ 00-'tf 3l'Elfl<:J 13 ~ Cfll4Cfl<11 q 70 3l'Elfl<:J 14 ~ ah -q fqCflJBl('GCfl Cfli4Cfl(11q 78 'qf1T- Il Cfl 14Cfl<'1 I q - (~ fc::flkl{, 2005) 86 CONTENTS PART-1 J ANNUAL REPORT 11 " Page No. Vision of the Department 1 Ir Chapter 1 Overview 1 \ 3 ""' Chapter2 Organisation 7 l Chapter 3 Postal Operations 13 J Chapter 4 Philately 21 ( Chapter 5 Business Development Acti vities 27 Chapter 6 International Relations 37 Chapter ? Technology 43 Chapter 8 Financial Serv ices 47 Chapter9 Financial Management 55 Chapter 10 Human Resource Development 63 Chapter 11 Vigilance Activities 67 Chapter 12 Gender Issue 69 Chapter 13 Other Acti vities 7 1 l Chapter 14 Development Acti vities in North-Eastern Region 79 PART-II Activities (April-December 2005) 87 • ~~ .1 ~. WCfftc? ~ ~ ~ & ~ uJa)f/Jq{} ?fvlT -,:f?ift- &RT ~-2005 "$ • ~ 1fffifhl -grqi q4!J:t4't, fl7Tfrr #Fr, 'Ii~ -q; 14 ~ 2005 q;] • 13 ~ 2005 w 3114Ufitrt ~ ~ ~ ~ ~ 'wrcr "$ trf2T ~ JTUlTC'ft" w fc/q;m' fR W(fft I A Tableau depicting 'Evolution ofPo stal System through Ages ' in the famous Mysore Dussehra Procession, held on I 3· October, 2005. L I t l \ l l ( VISION OF THE DEPARTMENT ] "India Post a socially committed, technology driven, professionally managed & forward looking Organisation" \ \ • ' ' 1 • ' ! • ._ I • I ' . . . ' ~~ ~~~ ~~~! ~ ~ ;~i!~ffi;!. ~~'tli ,f&~ 10~f t ~ :IH~ ~~rs;;;; i ~!&'~<&rs :~t:rs~ ~ ~ ~ i ·~ i~~~~~ttl~j;~ ~~i&<&~'W 3 ., I ' I I • ._ I • t II ~. ' \ I \ I \ '<:t' 15 . ~ · ~ ! ~ i ~ ~ ~ i ~ $j ~ ~ · ~ ·~ ~ !& '* i er& ~ ~ ~ ~ ~ ~ ~ 1& i ~ ~ ~ t 15~i iii~-%~ · ~-~ ~ ~ ~ ~~ i ! ~i~ ~ ~I~~~ 1 1" i ~ "" 1& "" 1" ~ .,;, :: 'Ii' t 1& . ~ t~ ~ i "" ~ 1& t;, ~ ~ . ~ ~ ' ~ ~ ; 1& i ~: P.i ~ E ~ t ~ ~ ~ , : t! ! 1& =i ~ '[!ti~ i ~ i ~ ~ ~ - ~ 1' '~ P.i 11& ~ 'I" t I.. aJ o meet the emerging needs of specific egment of last decade, the Post Office proposes to meet the rising socie ty li ke commerce, indu try, Government and expectations of its customer by providing dedicated l in titutional bodies, who demand quicker, value added offices rendering a basket of financial services including ervice . This has re ulted in the need to cu tomi se a small savings in line with the International trend of the l number of p roducts a nd services to meet these post office providing exclu ive retailing outJ ets as a One requirement and modernise postaJ operati ons through Stop - Po t Finance-S hop (ca lled Postal Finance Marts). J induction of technology. It has aJso become necessary The PostaJ Finance Mart wi ll be manned by qualified to priori ti e the processing of different categorie of mail staff who will provide value addition of advice to according to time en itivity to meet cu tomer depositor . Some po t offices are propo ed to be re expectation . The value added po tal ervice offered modeled into Postal Finance Mart , o that the value by India Post in recent years include Speed Po t, addition of a brand image outlet for financiaJ services Bu ine Po t, Ex pre Parcel Po t, Greeting Po t, Data can be provided to the exi ting po tal network. Po t, Speed Po t, Pas port Service, Bill Mail Po t, e Po t and e-Bill Po t. In the area of financial ervices, 1.9 In the current Tenth Five Year Plan (2002-07), new ervices introduced include faci litie fo r in January, 2004, the Cabinet Committee on Economic Internati onal Money Transfer, Electronic Fund Tran fer, Affairs a pproved an a mbitious projec t for Electronic Clearance Services, Warrant Payment, Sale computerization and networking of Post Offices, of Mutual Fund and Bonds etc. Administrative and Account Offices. This is a major plan scheme and has an outlay of Rs. 8362.70 Million. 1.6 The outreach of the network, a well e tablished The objective is to improve quality of ervices in an accounting y tern and intimate knowledge of local efficient and reaJ time basis. The Department has the conditions even in the remotest corners of the country target to computerize all 839 Head Po t Office , 686 l are the strength of the postal network, whi ch are being large Sub-Post Offices, 22 Postal Account Office and further tapped to provide more and more ervice to 264 Admini trative Office during the Tenth Plan. The cu tomer , depending on local needs. Induc tion of Department ha been able to computerize 839 Head Po t technology i facilitating this objective by upgrading the Offices and 1,533 Sub-Post Office during 2004-05. capacity of the physical network. Efforts to improve The Department wi ll computerize the remaining Sub the kill and capabilities of employee through training, Po t Offices a targeted in the Tenth Plan during the strategic coll aborati ons wi th leading service provider remaining period of Tenth Plan. The Department is also in banking and insurance sectors, and provi ion of more working towards networking of Post Offices by setting and more products and services on agency basi are up a National Data Centre in National Informatics Centre among the initiatives that India Post is currently focusing (NIC) during this Pl an peri od. on to meet the emerging chaJlenges before it and to fulfill its role as a fac ilitator of communicati on and development I . I 0 Under the Plan Scheme of Moderni a ti on of Post in the emerging ocio-economic environment. Office , India Post planned to make a qualitative change in the operati ve ystem of the Po t Office , to improve 1.7 The chall enge of providing cost effective and the functio nal efficiency and to provide a better viable services to the customer is also a matter of environment fo r the cu tomer. A target wa laid down con tant concern. The total revenue during 2004-05 wa for "Improving Ergonomic " for 1,500 Po t Offices and R . 44,3 18.47 Million again t the net working expen es for "Supply of new Mechanical Equipment " to 1,600 of R . 58, 136.92 Million, leaving a gap of R .13,818.45 Post Office during the Tenth Pl an period. Till 2004-05, Million. The increase in postaJ revenue was to the extent under the Pl an activity - "Improving Ergonomics", 342 of 4.11 % whereas there was a slight increase in the Post Offices have been modernized and further 858 Post r budgetary deficit of 0.48% over the previous year. Offices have been supplied with new " Mechanical 1.8 With liberali zati on of the financial sector in the Equipments". 5 ~2 • 2.1 \STCfl fcNrT ~ ~ ~ U1~1R1c61 ~ 2.5 ~ 22 ~ ~ 3TC1TC!T, ~ ~3lT cp't ~ ~ 3llC!NCf>dl3JT cITT ~ m ~ fcw ~ ~ ~ ~ 2.3 1t1~W1tB1 "$T ~ ~ ~ ~ ~ -g..f1ra~1 t I~~ 3l1R '"161A~~l4J , ~ \STCfl ~ ~ ~ t I ~ ~ ~ ~ "If 61C1 "If \STCfl fcNrT ~ fi 11d 1 I Cii Cf) ~ \STCfl ~ ~ ~ m "If ~ \STCfl ~ ~ ~ 2.1 The Department of Post under the Ministry of includes Daman & Diu, Dadra and Nagar Havcli : Kerala I ~o mmunication s and Information Technology has Shri Circle inc lude · the Union Territory of Lakshadweep: Dayanidhi Maran as Minister-in-charge with Dr. Shakeel Maharashtra Circle includes Goa: North Eastern Circle Ahmad as Minister of State. Dr. U. Srinivasa Raghavan consi t of Arunachal Pradesh. Manipur. Meghalaya. l is Secretary. Department of Posts, Director General, Mizoram, Nagaland and Tripura; Punjab Circle includes Department of Pos t. and Chairman, Po. tal Services the Un ion Territory of Chandigarh: Tamil Nadu Circle I Board. includes Pondicherry: We t Bengal Circle includes ' Sikkim and the Union Territory of Andaman & icobar \ Planning and Policy Functioning at Headquarters Islands. A Principal Chief Postmaster General/Chief Postmaster General heads each C ircle. Each circ le is 2.2 The Posta l Services Board is the apex divided into Region s comprising groups of fi eld units. management body of the Department. comprising the called Di visions (Postal/RMS Divisions). Each Region Chairman and three Members. The three members of is headed by a Postmaster General who is the Postal the Board hold functional portfolios of Operations & Manager of the area. In the Circles and Regions there \11arke1ing. De"elopment and Personne l. The Jo int arc other functional supporting logistical units li ke Stamp Secretary and Financial Advi er to the Department is a Depots. Store Depots and Mail Motor Service. pennanent invitee to the Board. The Board i. assi ted by the Secretar), Postal Services Board. De puty Army Postal Service ::> irectors General. Directors and Assistant Directors General of the Department provide necessary support 2.5 Over and above these 22 C irc les . the o the Board at the Headquarters. communication needs of the armed forces are catered to by the Base C irc.:l e. The Base Circle is headed by the Organisational changes Additional Director General. Army Postal Service. The o ffi cer cadre o f Army Postal Services is d rawn on 2.3 The organisational set up of the Department has deputation from the Indian Postal Service. 75 per cent Jeen undergoing rc-.tructuring in recent times as a of the other ranks of the Army Postal Service arc drawn -esponse lo the chall enges faced due to inducti on of from the Department of Posts and the re maining echnology. The fun ctional restructuring is designed to personnel are recruited by the Anny. ackle the transitional problem of change giving due mportance to the coordinating and monitoring role of Operational Units ,he higher manageme nt. Steps have been taken to 2.6 Post Office in the country are categorized as .;ub. titute the traditional pyramidaJ yste m with a de k Head, Sub and Branch Post Office. Gramin Dak Sewa ,ystem to support the management. These reforms were Post Offices are located in rural areas. The Sub Post introduced to infu se the system with dynamism needed Offices are departmental offices located in both rural ,o create a responsive. sensitive & efficient management. and urban areas. Head Post Offices are graded into Postal Circles five categories according to their workload and staff s tre ngth, the large l be ing the General Po t 2.4 For providing po tal ervices, the whole country Office (GPO ) at Mumbai and Kolkata, followed by has been di vided into 22 Postal Circles. Each circle is GPOs at Ahmedabad, BangaJore, Chennai, Delhi, Kanpur, o-tenninus with a State except Gujarat Circle whi ch Lucknow and o on. 7 • ~ [g- ~ "i j - i ~ .-f j ~ ~ i ii ~ f It~ ~ ~ ~ l I I I ~ ~ j 1~ i i~·g. lj j'~ - ~i Ii f J -~ I; i i::; ~ -~ 8 ...... ~~--...... ~~;;... -,.-....:====;;;;--=====r======r======;::::;;;;;;::=;i='=====o:-:::;======T=====~-~-----..--~ ::::.~--- ·-;;;::.--~·-..,~ ~ -. ORGANISATION CHART OF THE DEPARTMENT OF POSTS MINISTER OF COMMUNICATIONS & INFORMATION TECHNOLOGY I MINISTER OF STATE FOR COMMUNICATIONS & INFORMATION TECHNOLOGY I SECRETARY/DIRECTOR GENERAL, POSTS/CHAIRMAN, POSTAL SERVICES BOARD I I I I I I I I Member Joint Secretary Secretary D.D.G Member Member D.D.G (Operation~ & & Financial ( Po\tal Service'> ( lnterna1 ional (Pcr\onnel) ( Developmcm) (Vigilance) Marketing) Ad' i-.cr Board> Relatio n\) D.D.G . Sr. D.D.G. D.D.G. - - ( Material Sr. D.D.G . ( Pcr.,onnel) Management) (Postal L (Po'>tal ...... _ Operation\ & A..:counh & Finance) D.D.G. C.G.M. Jn,pection;) - - (Po'>tal Life ~~ I (E\tabli\hment) l n~uran ce) .... '° C.G.M. !Bu,in~ .,, D.D.G. D.D.G. - Development !Medical) - (Financial - Services) & Marketing) Director D.D.G. D.D.G. (Mail - (P.S.C.) - (E~ tatC'>) _ 1\11anagemcnt & Transport Director DDG Service) - (Vigilance - (PG & QA) Petition) - D.D.G ...._ D.D.G . Director (C.P.) (Technology) - (Staff Relation'>) - C.fa (Ci,ill D.D.G. (Philately) Director ~ (Welfare & - Spom) I ~ I ~ I "511:TR ~ q'IR41R < ~ ~ oftl1T ~fcrq;m~ -mi~~ ~ 4lR41R< ~ ";.i~~lli.'lll fcrtJUR R~Wi.'lll ~~ ~~ ~.rn ~ ~ m~ iffileJUT ~ fu-q) Wit Won 3lhimw:J I I I I "'ll'i:lR ~ ~ ( 6fcli~ "'ll'i:lR ~ ~ ~~ ~ 6fcli W:!i ) ( {i'i!4 ~ Cl ) I "a I ~ "a I I I "a "a 10 r DEPARTMENT OF POSTS t Secre tary I I ~ M embers I t: l Business Development l PLI Army Postal Pr. CPMG/ & Service CPMG Directorate Marketing Di rectorate Regional Postal Store Circle Stamp Training Mail Motor Postal Divi ions Office Depot Depot Centre Service Dispen ary I I I I Head Po!>t Presidency Di vi ion Head Post Office l Po t office (Postal/RMS) Offi ce (Gaz.) Foreign Post I I l I Sub-Divi ion I Sub-Post Head Post Office -- Office I I I Sub-Post Extra Departmental Extra Departme ntal Office Sub-Post Offi ce Branch Po t Office I I Extra Depart mental Extra Departmental Sub-Po t Office Branch Po t Office Note :- ln ome of the circles. Po tal Store Depot/Postal Di pensaries are under the control of Regional Po tmaster General. 11 \ l • I • I • I • 1" ~ ~ ~ % lj' "" ! ~ g ~ 1S i "" ~ i ~ ~ ! i "" i ,;; [i;, ! ~ ~ I& ~ 1f" 1f" /': l POSTAL OPERATIONS Postal Network 3.4 The strategy fo r expansion of the network has undergone some modificati ons in recent years with l 3. I India has the largest Postal network in the world inc re as ing fo c us o n re d ucing the deficit o f the with 1.55.5 16 Post Offices of which 89 <'.k are in the De partme nt, over 40% of whi c h is attributed to the rural areas. Al the time of independence. there were 23.344 Post Offices. whi ch were primarily in the urban s ubsid y o n the network. Plan support for the scheme areas. Thu~ the network has registe red a seven-fold has dw indled substantially as a result o f reduction of growth since independence; the focus of this expansion Plan Targets; fin ancial support unde r Plan has a lso is primarily in the rur..i l areas. On an average. a Post reduced s ubstantially. as Pl an funds being made Office serve.; an area of 2 1.13 sq. km. & population of available for a one time non-recurring expenditure only 6,6 15 . for opening of every new Post Office. The manpower require ments for o pening a Post Office are abo being 3.2 Expansion or Postal Network in the country. met only through redeployment of existing resources. especially in rural areas. was done mainly by opening Extra De partmental Post Offices. The Extra S imilarl y, since January, 2003 Heads o f Circles have Depa11mental Post Office functions on part -time basis been empowered to re-deploy existing single or double fo r minimum of three hours and a max imum of five hours. handed Post Offices located in c lose proximity to each They are manned by part-time local ly recruited othe r. i.e. at lesser than the minimum prescribed employees. who are pa id an all owance for the services distance. to areas which are in need of Post Office they render. On the other hand. the Departmental Post facilities. Simil arly, since January. 2005 they have been Office fu nction for a period of eight hours and is manned empowered to re locate Extra Departmental Branch by full -fledged departmental employees. Post Offices located in c lose proximity in normal rural a rea. to the needy a re as. Thi has he lped the 3.3 Targets fo r opening Post Offices for expansion of the Postal Network have been given since inception Depa11ment to meet the emerging requirements in needy under Annual Plans. Plan support was also available for areas, while simultaneously rationalizing the network, 1 the recurring and non-recurring costs of the new Post as required under the 10 h Plan Pol icy in itiati ves. Offices during the plan period in which they were opened. 3.5 Efforts are also being made to identify means Post Offices are opened subject to distance, population of providing postal services through more cost effecti ve I and income no1m fi xed fo r the purpose. Subsidy is also given to all Post Offices o pened in the rural area, and it measures. The Licensed Stamp.. Vendo r Sche me , ranges from 66.67% in normal rural area to 85% in hilly, Licensed Postal Agent Scheme and the Panchayat tribal, desert and remote areas. However, no subsidy is Sanc har Seva Yojana (PSS Y) were some o f the offered to Post Offices in urban areas, as they are initiatives that were taken up in this regard. So far 7,697 expected to be financ iall y self-sufficient and earn 5% Panchayat Sanchar Sewa Kendras (PSSKs) have been more than their costs after the first year. opened, including 2,371 PSS Ks under the I 01h Plan. As 13 ~ ~ "T'f:~ qft 3llCJ~l!Cf)dl ~ ~. ~ (i) ~-~ ~ '51'P ~ 'fillTift Clft M ~~~~~R-~~~~(1'~~ (ii) ~ Cffij3IT qft ~ ffi~~I (iii) 6ftSi1pa ~3IT Clft ~ 3.6 ~ cn'T Re~·1 !ffl'f<'IT CITT ~ ~ (iv) ~ Cffij3IT Clft ~ • m ~ 'lfi VllFf ~ VfT ~ -g I ~ 'CJ1f ~ ~ \10Tlll (v) ~3lltx 3ftx ~ ~ ~ lJTUfll ~ tR m Tflll s:ig (il 'iof cnGl1 ~ 3fR <.:WftuT ITTn ~ ~ ~ (vi) Clft ~ fcITli?r cm qft 311CJ~ljCf)a13IT ~ ~ lll~ ~ ~ ~R~cC1 ~~ ~ 3.8 4~4'<1' a ~ ~ <) ~ ~3fC'l' ¢1\k'<'I QX ~ fc1f?:ie;s ~ 7R-vfttR ~ \3"fCITG Clft Re~q ~ 1 ~ Clft vrr ffl 2ft I ~ 3.9 ~~~~qft~~~~~ 3.7 ~ ~ ~ QtjlC'111~3Rl' ~3IT ~~ - "ff[~ G)m~~~~~~>At~~~ f.'t 1"1 fc1 ft! a ~ '51'P ~311 CITT ~ af5r ~ ~: - tlC'111("1¢ ~ ~- 1 ~ ~ ~ -g, a1R;iq;1 1 +At~ q~~1a d"W ~ ( ~R;i~;i -it) 2003-04 2004-05* ~/CJ>lft (~ll) 1. >RT~~ 110.15 120.65 9.53% 2. ~ >Rl3ffiM CITT ~ 68750.24 70521.65 2.58% 11X ~ ~. tR ~ ~ Gm ft >)fur fclulT VffiTI ~I 3. 10 '51'P iJ fl ffp I, ~ ~ \RCITT fc«:Rur fct1WT ~ ~ ¢14¢C'114 -g I ~ qft 5,84,006 ~-~ x) ~ 14 the as es ment of the e sche me indicate. the need fo r (i) Sale of tamps and stationery re tructuring them, therefore, no targets were fixed in (ii) Booking of regi tered articles the current year fo r opening of PSSKs. (iii) Booking of in ured articles 3.6. Efforts are a l o underway to o ptimize the (iv) Booking of value payable articles retailing capac ity of the network. One major initiati ve (v) Remittance of money through money already take n up in the current year i the re tailing of t order and postal orders non-life insurance product o f M/s. Orie ntal Insurance (vi) Booking of Parcels l Company Limited thro ugh the po ta l network to cater to the require me nts o f vari ous egments o f socie ty in 3.8 Traditionally, these ervices were being provided urban and rural ector. The ne twork is also be ing at manually operated counters. Considering the vital need utili ed to provide mobile PCO faci lity at the door- l for providing the bene fit of technology to the customers, te p of the c ustome r in rura l areas through GOS the counte r operatio ns are now be ing progressively t Employees of Department of Po t . as franchisees o f computeri sed to provide a greater range of service to I BS NL, u ing the W ireless in Local Loop (WLL) the customer from a ingle window leading to services Technology. be ing more re. ponsive, and error free. ( Postal Services Money Order Service 3.9 Comparative stati ti cs of Money Order traffic 3.7 Postal operati ons at the po t offi ce encompa ~ and the value of Money Orders transmitted, compared the e ntire gamut of the ba ic posta l se r vice~ whic h with the previous year is given in Table I. l interalia include: TABLE 1 MONEY ORDER TRAFFIC AN D VALUE ( in Million) 2003-2004 2004-2005* Increase/Decrease (in %age) I. Money Order traffic 110. 15 120.65 9.53 % 2. Value of MOs transmitted 68750.24 7052 1.65 2.58 % * Provisional O ffi ces. and conveyed by road. rail and airlines all over Mail Operation the coun try. 3. 10 Mail proce sing, transmis ion and de li very are Mail Volume the core activitie of the Department Mail is collected 3. 11 Comparati ve stati ti cs of mai I traffic handled from 5,84,006 le tter boxes in the country. This i during 2004-2005 as compared to previou year is given proce ed by a network of 460 Rail way Mail Service in Table-2. 15 a1R>!Cb1 2 ~ q~~1a (~R>l~;:i 1l) 2003-04 2004-05 ~/co4t (ufmffi l) ) 1. ~~ 213.59 214.18 (+)0.28 % 2. 3!QV1lcpa ~ 8421.64 7146.18 (-)15.15% ¥" (1+2) 8635.23 7360.36 (-)14.76% - 3.15 c:i~ 1 ~ll l=JG1 ~ ~ ~. ~ii1cpa l=JG1 ~ ctr tk1t cm ~ l=JG1 ~ cqful ~ ~ ~an ~ ~ 3.12 ~ ~ ~ ·~prrcft 3fTx ~ ~ ~ 3tR ~1¢1 ~ Qii I C'1 ;it q;y 3Tl\f!P! ch) Cf>'! oI ~ Cb ¥UJ\c ~Cb'! oI 506. 75 ~ ~ CfiT c.lj"lf s3ll I qlf 2004-05 ~ ~ ~ cwm ~ fclJ.-41. 19.86 ~. 2fi I ~ ~ ~ *'n 3.14 fcl1WT ~ ~ ~ ~ . !A~flfffll ClW fcKR'uT ~ ~ Xiitl ~ q lllCI '< 0I ~ WITT c;rR ~ ~ cpr 16 TABLE 2 MAIL TRAFFIC (in Million) 2003-2004 2004-2005 Increase/Dec r ease (in %age) I. Registered 2 13.59 2 14.18 (+) 0.28% f 2. Unregistered 842 1.64 7 146. 18 (-) 15. 15% TOTAL (1 +2) 8635.23 7360.36 (-) 14.76% Mail Management 3. 15 Sorting of accountable article like Registered Letters, Insured Articles etc., has been computerised for 3.12 Plan for achieving an efficient mail transmission speedy and safe hand ling of articles and for more network throughout the country have been put into effect. expeditious response in ca e o f enquiries. With thi objecti ve the Department has identified different egments of mail traffic and devised exclusive handling 3.16 Du ring the year, 29 M a il Offices were fo r each segmen t. Thus, there are speciali ed channels mode rn ised, w hile I 0 Head Record O ffices were like Metro Channel fo r mail between metro cities, computerised. 25 new Broad Gauge Full Bogie Postal Rajdhani Channel fo r mail between the national capital Vans were got manufactured by the Department through and the tate capitals and vice-versa, Green Channel fo r Railway Coach Factory, Kapurthala(Punjab). local mail, Bu iness Channel for bul k mail and Patrika Mail Motor Service (MMS) Channel for new papers and periodicals. 3. 17 The Mai I Mo to r Service i responsible for 3. 13 Special arrangements to meel lhe sudden purt maintenance, operation and administration of 1149 Mail in traffic during fe tival season like Diwali , Christma , Motor Vehicles and 486 staff cars/in pection vehicles of Rak ha Bandhan and ew Year were made. In major the Department. The Depart ment operates it own fleet towns, appropriate gu idance was provided lo the of mail motor vehicle at 94 station . Full-fledged member of the public to post their letters directly into workshop facilities fo r major repair and maintenance the destination mail-bags to speed up transmis ion and are avail able at 17 of the e tations. During 2004-2005, delivery to the addressees. the MMS Vehicles covered 25.52 Mill ion Kms. for conveyance of mails. A total expe ndi ture of Rs. 506.75 Modernisation and Computerisation of Mail Mi llion was incurred on MMS during thi period. During Operations the year 2004-05, the average co t per Km. was Rs. 19.86. T he Ma il Mo to r Service i now actively 3.1 4 In order to expedite transmission, proce sing and participating to improve the cond ition of environment. It delivery of mail, the Depart ment has embarked on a has introduced I 05 C G propelled Mail Vans in Mumbai policy of compurerisari on and modernisation of the mai1 to reduce pollution level of the ci ty. Now the Traffic proce ing, tran mission and deli very in post office . The control system in MMS Organisation ha been switched modernisation of mail offi ces ai ms at providing better over from manual to computerised sy tern. The in-house equipment and improved work environment in the Mail developed software on Traffic Control has been provided Office . to all MMS Depots. 17 3'amJ 4 4.3 ~ ctt fQJ~c:fc1Ct> ~ "If f.1i:rift;tftia wf4c;f %:- 4.1 f Fil?1Ct>lf1, ~. ~. fillilfGlCt> ~~ ~ iITTIT -q • ~ ~ ~ fi~!51C'1ll , ~ 'l1CR ~ ~ ~ lfi'IGl'i m ~ li61CJ' 20 Chapter4 PIIlLATELY The Postage Stamp 4.3 The philatelic activities of lndia Post include:- 4.1 After independence. the medium of postage • Designing, printing and di tribution of stamp was initia ll y u ed to highlight the country's special/commemorative po tage stamp . achievements in c ience and technology as well as its socio-economic development by depicting the mes like • Desig ning, pri nting and distribution of the Fi ve-Year Plans, Steel P lants, D a ms , etc. de finitive po tage stamps and items of Subsequently, the country's rich c ul tural and natural po tal stati onery like Envelope, Inland heritage came to be howca ed and many beautiful Letter Card. Postcard, Aerogram and ta mps were i . ued in thematic et~ on a rt, Registered Cover etc. architecture, maritime reritage, science, techno logy, • Promotion of Philately. Thi also entails defence and ci nema. Great leaders of national and conducting Philatelic Exhibitio ns at the I international standing have also been honoured with national level a nd participation in comme morative stamp , the mo t prominent bein g international and world exhibitions, a well Mahatma Gan dhi, the Fa the r of the ation. as mo nitori ng of exhibitions at State/ t Per onalities, who have made immen e contributions Regional and Di strict level . in area like painting, literature, music, ocial upliftment etc., have al so been honoured w ith comme morative • Ma intenance of the Natio nal Philatelic tamps. ln a sense ta mps have come to pl ay the role Museum, Dak Bhavan. of cultural amba sadors for the country apart from it primary purpose of being a to ke n of payment of Policy on Philately po tage. 4.4 A Philatelic Advi ory Committee (PAC) has 4.2 In kee ping with its dua l character o f "Token been constituted to advice the Government on the annual of Postage" and "Cultura l Amba sad ors" two programme for issue of commemorative stamps. Every categories of tamp have emerged, viz. the " De finiti ve year, the Department receives a large number of Po tage Stamp " and the "Commemorati ve Po tage propo als for i ue of tamps from Member of Sta mps". The former is meant for day-to-day use as Parlia ment and State Legi lative A semblie . State token of payment o f po tage on mail arti c les. They Governme nt. and other organizations and institutions, incorpo rate les de ign inputs e ntailing minimum a nd indi viduals. The Committee examines these expenditure in their manufacture, a nd are printed in proposals on the basis of certain gu id e lin e~ meant to large quantities. The latter, o n the other hand, are ensure the philatelic value of the stamp~ when issued. designed and printed with greater aesthetic inputs. and recommend the annual stamp issue programme, They are manufactured in sma ll e r qua ntitie a nd taking into account also the capacity to print and sell. generate more intere t among stamp collectors. The PAC also examines poli cy issues related to phil ately j 21 vITTl' ~ %3tR ~ R:ict>1R~'j ~ ~ %I ~ ~ ~ ~ 1f ~ ~ f4"C'1T ~ 1 fQJ8lcf&4> vrn ~ ~ '5fCP fcri:rT1T ~ ~ ~ ~ fcri:rT1T qft 3ITT ~ qft ~ '5TCP-~ qft ~ 3wffe1 ~ ~ fcri:rT1T ~ ~ ~ ~ 11'1i¢1 &m tlx-f1'<4>1>fl ~ ~ -qrn ~ ~ qft ~ Vl1qlf1999-20001) 23,905 ~ VITT) t I tlx-f1'<¢1>fl ~ "¢T "ffi1G ~ ~ 2fi, ~ 2004-05 1f ~ 1, 10,288 °ITT Tf{ %I fcriwT &m ~ fQJ8l cci'1 fcl c;'i ~ vfiCR ~ fcrfcm al?it vM Cf)ill, ~ tt 1) ~ ~ ~ ~ 31Ul Rh~ c:Jl CJ>T \3?flFl ~-~ ~ ~ m1Tift 4.5 '5fCP fcrwT ~ fQJ 8l Cc1l q;T ~, ~, .w:fficITT I 4.7 ~ 2004-05 ~ ~. Cf)ill ~ ~. 3ia' • ~ ~ RTQ) "4>T ~ ~alUr I 4.8 VA vrrffer ~ ffi ~ ~ '5fCP ~ ~ • fQJ8lccl1 ~ ~ ~ 'J11'1'<'l¢cil llGT m ~ ~ ~ qft ~ lfc:T m.n 4~1'R¢1;t, ~ . ~ ~. ffialUr/~ sif?nlll~ ~ I 3ia~~ftl1 1:l?T ~ ~ ~ q?f1 tR ~ . ~ ~ ~ tfT'fl3lT lf 'tix'i ~ ~ 'S lct>tix'i m ctt ~ ~ "4>T ~ qlf vITT1 ctt \if-A ~, 6 7 fQJ 8l cf&¢ ~ 3tR "('1Tf11TT 1, 111 fQJ 8l cf&¢ ~ ~ ~ '5TCP-fbR ~ 3ITCITT ~ ~ ~ ~ 4>1'3c'<'i &m fQJ8lcr&4> 1lGl ctt ~ ctt vmlt %I ~ fc); 4.10 ~ ~ ~ ~ ~ 14 ~ . 2004 q;T 11 '5TCP 4.6 fQJ8lcc1l ~ ~ ~ ~ fcri:rT1T ~ ~ ~ ~ ~ ~. 2004" "¢T ~ ~ TJ 22 and it promotion and ubmits its recommendation . The the popularity of philately as a hobby in different parts Committee comprises official member from the of the country. The number of cus tomers registered Departments of Po t and Economic Affair a well w ith the Department for regular supply of stamp. as non-official member by nomination. The non-official through Philatelic Depo it Account, which stood at members are drawn from among the M embers of 23,905 in 1999-2000, has i ncreased to 1, 10,288 by Par liament and noted philateli t as well as eminent 2004-2005. The total number of stamp collectors in r personalities from variou walk of life like art, the country i es timated at over four million as per an mu eology, archaeo logy, des ign, photography and independen t study commis ioned by the Department academic. recently. Promotion of Philately Stamps and Stationery 4.5 Philately ha been taken up by the Department 4.7 Sixty four definitive/commemorative/special of Po. ts as a priority revenue generation area, in line postage tamps have been issued during 2004-2005 with th e experience of a number of oth er postal i nc luding beau t iful stamps o n art and c ulture, ad mini tration uch as Britain. France. USA, Hong international sporting events, international and bilateral Kong, Thailand, etc. Yariou mea ures taken by the relations, etc. A mong the more interesting and Department to promote and develop philately during the si gni f i ca nt iss ues were the stamps/sets on la t few years include the following :- C i rcum nav i gatio n o f I S Tarangni: the g rea t Trigonometrical survey; l ndo-l ran Joint Iss ue: 150 • H olding of Di trict Level Exhibitions years of India Post; Agra Fort: Taj Mahal; Role of aero s the country as part of Pl an Indian A rm y i n UN Peace K eeping Operations; activities. Breeds of Dog ; Flora and fa una of orth -East India, • Technological and aes thetic upgradation and the Intern ational Year or Ph ysics(Definiti,•e). of the Philatel ic Bureaux. which are the 4.8 Items of poscal stationery vi L. pos tcard , points of customer inter-face. envelope. registered envelope. inland letter card and • Extensive training of officers and tall . aerogram carrying advertisement , socially relevant message ai med at generating public awareness. etc .. M arket urvey/publicity exercises to • in Engli h, Hindi as we ll as regional languages have generate awareness about philately. been issued. • Annual Stamp De ign Competition held 4.9 Sale of philatelic items is carried out all over among chool children on l.f'h November the country through 67 Philatelic Bureaux and around i.e. on Children· Day. Every year, since 1, 111 Philatelic Counters including all the Head Post 1999, the best en try of the Stamp Design f Offices and Mukhya Oak Ghars of the country. Competition is being used as the basis of Philatelic revenue earned during the year 2004-05 wa!> the Children' D ay tamp brought out in R . 251. 10 Million. r the next year. 4.10 The " Design a Stamp Competition, 2004" for Registered Customers f children was held al l over the country o n 14'" 4.6 The Department' conce rted efforts for ovember, 2004. The theme for the stamp design promotion of Philately has given a tremendous boost to was 'Festi va ls/Celebration ··. 23 4. 13 'lffi"~ ~fq) ~ fc1" JQ:f ~cc;fi fcrCbrn °Btl" (:S~~-s1cft) -q ~ •fi- 4.12 m<11 m1 ~NT\N:T/IITTr/ftR>n ~ ~ fl'"ll' 24 Philatelic Exhibitions 4. 13 India Post held a prestigious position in the World Association for the Development of Philately 4. 11 India Post participated in two International (WADP) as Secretary Posts, India was the Chairperson Philately Exhibition held at Valencia (Spain) and up to August, 2004. Singapore by exhibiting stamps in the invitee class. India 4.14 Apart from a set of 4 commemorative stamps, Post al o participated in four other exhibition held at India Post al o brought out commemorative coins of Romania, China, Sweden and Denmark by ending denomination for Rs. I 001- and Re. 1/- on the occasion exhibits for display in domestic exhibitions/joint philatelic of I 50 years of India Post. The stamps and coins were exhibitions. released by the Hon'ble President of India and Prime M ini ster of India at a functi on held on Q4.lh October, 2004-. 4.12 Exhibits from the National Philatelic Museum were di played in the invitee class in twenty exhibitions 4. I 5 For the first time ever the Department of Posts put up a Tableau in the Republic Day Parade on held by the Circles at National/State/Regional/District 1 26 h January, 2005 , to mark the Sesquicentenary of India levels. Post. l 25 ~ ~ l ~ ~ ~ - ~ ~ $ ~ - ~ f ~. ~ t ~ i f'" l f L~ ~;;;; 1 ~ rq, ~,._,._15lf 1& L'" g,._ ~ f~ E i;_ ~ ~~;;;; ~~it~,,,_ 1 ~t{~ ! ~-~& ~ ~~~ -~1;$!~~ ~:~$i J ~ ~ t l ~ i - 1 5. 1 Busine Development Directorate was set up Products m 1996 to design, monitor, develop and market value 5.2 The Busine Develo pme nt and Marketing J dded pre mium products of the Departme nt. The Directorate i. responsible for the management a nd Bu ine s Development Directorate wa reorganized into marketing of Speed Post, Speed Post Pa port Service. Business Development and Marketing Directorate Business Post - Total Mailing Solution , Direct Post. in the year 2004-05. The Directorate now has a Parcel Express Parcel Post, Media Post, Meghdoot Post Card. and Logisti cs Division, a Marketing Di vision and an Logistics Post, e-Bill Post, e-Post, Retail Post and B ill Operations Divi ion. Marketi ng and Parcel Divisions Mail Service. have also been created in all the Circle . In the Metro Circles. the re pon ibility for marketing ha been assigned Business Growth to SAG level offi cers. The main re pon ibi li ty of the 5.3 During the financ ial year 2004-05, the revenue Bu iness Development and Marketi ng Directorate i to reali zed from premium products was Rs. 9,533.40 Million. ensure focused management of value added se r v i ce~ The Product-wise revenue is reflected in Table-3. and it includes the fo llowing:- The share of revenue from Premium Products in the Admini trati on, expansion and promotion of • overall revenue of the Department wa over 2 1.5 1% in the existing value-added and traditional mail 2004-05. It has been growing over the years. as shown and parcel products and se rvice~; in the graph. Planning and introduction of new value • Speed Post adde d produc ts a nd se r v i ce~. except fi nanc ia l and insurance produc ts and 5.4 Speed Post Services were introduced in 1986. . e rvices: linking 7 Metro Cities, with a view to provide fast and • Procedures, regul ati ons and guidelines for time-bound deli very ervices. As on dale, Speed Post the ir retailing and networking: has a network linking practicall y all the major towns and c ities of India through a network of 157 National and • Markel study, market testing and product 953 State Speed Post Centres. In addition, the Speed improvement; Post articles can also be booked for important cities in • Ma rke t s tra tegie , a ll ia nce a nd 97 countries. cooperation; 5.5 Speed Po l offers the customer, time-specific • Moni toring and review of growth of value and as ured deli very service of letter , documents and added products and service. : parcels up to 35 Kg . each across the country and around the world. De livery norm are fixed taking into account Explo ring the cope o f cu111111e rc ia l • the fastest tran port avail able to link the stations. It is utilization o f idle re ouice" of the managed as a bu. ine s service with commercial Department. approach in its operations and management. 27 a1R;tC61 3 OllCl'«lll fctcpm C6iliC6cll41 qft \3t ~ qt{ 2003-04 ~ qt{ 2004-05 ~ ~~ ~ ~ ~ llRc 2,983.59 3,541.60 18.70 ill q fl Ill llRc 3,651.1 4 4,730.60 29.57 ~ q)"fC 57.47 63.60 10.67 C! Cffi Qfl llRc 314.49 377.00 19.88 ~l!Rc 336.50 505.00 50.07 ~~ 3.95 4.20 6.33 ·~ fllqfllll mw 125.39 311.40 148.35 ~ 7,472.53 9,533.40 27.58 OQcHii~ fcfq;m ~ ctiidcti{"li 50000 -.------..-25.00% - ~ ~ Total Revenue 44318 45000 - ~ -.t 1t Revenue BO ~ Percentage 40000 20.00% 35000 15.00% 10.00% 15000 10000 5.00% 5000 0.00% 2000-01 2001-02 2002-03 200l-04 2004-05 cflf Year 28 r l. l TABLE3 PRODUCT-WISE REVENUE GROWTH OF BUSINESS DEVELOPMENT ACTIVITIES ( Rs. in Million) l Product Revenue in R evenue in % of increase 2003-2004 2004-2005 Speed Po t 2,983.59 3,541.60 18.70 Busine Po t 3,65 1.14 4,730.60 29.57 Media Post 57.47 63.60 10.67 Expres Post 3 14.49 377.00 19.88 Retai l Po t 336.50 505.00 50.07 Greeting Po t 3.95 4.20 6.33 *Other Business Services 125.39 3 11 .40 148.35 Total 7,472.53 9,533.40 27.58 *Others include: e-Post, e-Bill Post, Bill Mail Service, Speed Post Passport Service, etc. OlHH'il4 fcrcnm ~ CfilQCfi<"licil' ~ 3(<1iG(m ~ ~ 2004-05 • *till Spood Poll · ~'llR Expr-.Pool O lftWI till Gt-.gl'olt o ~~ ~Poll - ~~ Medlll'olt fttll till -Poll • """~ ~ Olhe< e-s.w. 377.0 4.2 29 5.6 m ~ ~ ~ 3WIB ~ ~ 3ia- ~ ~ ~ ~ ~ ~ 'i<"'llqci1 ~ ~3IT qft ~ wfi 'W TTCl"ffi ~ m ~ ~ ~ \30T'C!' ~I Cfll'<4Hc llill ~. ~. ~ ~ ~ "fiq -if~~ ~~~~qft~¥9~-~ fcnm '\i1'RfT %I ~ qt;f ~ ~ ¥ ~ ~ ~ ~ :- "fiq -q ~ cITT 1-ft ~ -q ~CR~ 1T'llT I ~ 4"1'<4}1~ c ~ ~ -cITT=c ~3IT 'CfJT ~ CR ~ • ¥ 3l1fi cITT 'lj'1Td'R 6llG -if (411;!14ll;!C'1) ~; ~ 3tR ~ m ~ ~ -q CZ1qfl1ll ~ 'CfJT ~ ~ ~:~ fqq}-3l!T; • \ifRT %I qt;f 2004-05 -q Cllqfllll 'Cffi:c &RT ~ ~ ~~~· • ' I 4, 730.60 rT:iR1ll1 ~ %v11 ~ qt;f qft ~ -q 30 • m tITTz (!Cfl?ll4'J'!OI ~ (l;!'!i tt1tt1fft) ~ ~ ~ ~ 1-ft ~ %I Cllqfllll 'Cffi:c ~ ~ ~ ~ ~ mq:r ~ 'CfJT ~ ~; m -cITT=c ~ ~ ~ ~ 1-ft ~ m1T'llT %1 30 5.6 Beside booking dome tic and internationa l • Contractu al Service for deli very anywhere document and parcels, a bouquet of other ervices i in the country. offered under the brand Speed Po t. The e are Speed Speed Post Passport Service Post Passport Serv ice, Speed Post Money-Orders and peed Post Gift Se rvice. During 2004-05, revenue 5.9 De p artme nt o f Posts, in partne rship w ith generati on from Speed Post has been Rs. 3,54 1. 60 Ministry o f Ex te rna l Affairs launched Speed Po t Million, repre enting a growth rate of about 19% over Pa port Service o n 5'h Ma rc h 200 I. The primary the previou year. C usto mer e rvice and de li very o bjecti ve of S peed Post Pa sport Ser vice is to efficiency is the foc u in Speed Po t. The h.ighe t revenue decentralize the ac1.:e ptance of passport appli cation in Speed Po t wa generated by Mahara htra Circle. forms to Speed Po t Centres across the country. Un der Under the Tenth Plan, 545 Speed Post Office have been the Speed Post Passport Service, Pa. port Appli cation provided with computers till 2004-05. Form are accepted at selected Speed Post Centres. on be half of the Ministry o f External Affairs. T his Implementation of Online Track & Trace e rvice ha two ba ·ic component i.e. (a) Sale of Pa sport Applicati on Forms along with envelopes at 5.7 Internet ba ed Trnck and Trace Sy tern ha been elected Speed Post Centre ; (b) Acceptance of fil led implemented for peed Post and Expres Parcel Post up Pas port Applicati on Form. and di patch to Passport wherein a custo me r can fi nd o ut the tatus of hi s Offices, for further processing. Unde r this service, consignment on line th rough the Internet by logging on to the Department 's website www.indiapo t.gov.in. The Speed Post Centres function as Pa port Applicati on facility has been operati ona li zed in the National Speed Acceptance Offices thus providing convenience to the Post Centre and in selected State Speed Post Centre . customers. The Service is avail able now across the In the Tenth Five Year Plan, it is proposed to link all the country with total outlet of 2 13 Post Offices/Speed State Speed Post Centres w ith the web-server fo r Post Centres, and ha. been extended to the Post Offices providing on-line track and trace service fo r all speed under the Army Posta l Service. po t articles. 257 Speed Post Centres have been provided Business Post computers for track and trace till 2004-05. 5. 10 T he Bus ine s Post offer total business Value Additions under Speed Post [ solu tions for the bulk users by providing customised 5.8 In order to increase revenue from corporate services. Bu incss Post Centres or Mass Mailing cu. comers, Department has taken a number of steps to Centres were established in major c ities to cater to the provide value additi ons and better quality of services to needs of Bulk Mailers. The service provides value the c ustomers. Some o f the valu e added services addition to all traditi onal services offered by the Po t in provided to Corporate C ustome rs are :- the form of collecti on. insertion. addre%ing. sealing. franking, etc. This year. printing as a value addition and • Book ow Pay Later(B PL) facility; a pre-mailing activ ity. was also added to the list. More • Free pick-up: and more corporate customers have been using Business Post Services and Business Mail continues to grow in odal De li very Centres; • the Metro Cities and Towns. In the year 2004-05. the • Direct deli very of articles received in bulk revenue generated through Business Post is Rs. fro m Speed Post Concentratio n Centre 4.730.60 Million. which is about 30%- more than the (SPCC); previous year. The re\ enue from Busine s Post has • Volume based discounted rates; urpassed the revenue generated from Speed Post also. 31 I I I I \ I \ I I I \ ' I I I \ • ~ I \ ,, I ~1~~i$~! l~~~i~li~j~ ~r~i~-~~~~~~!! 3 & i~! $~k~~J$k~ ~ ~~l ~~~i ~$ 0 i:. ~· 'S-1& 1; 11=~~ ·i! i i- <&;:wf.~&-f 15 Ii;, ' ~&~§ .~-1&1i 1 1: ~[~i~!~i~~-1&~ ~~~~-~~:~i~-1&~ ~/i;,•1& I -~ 1~!11~~l5g~1~ l1&~1i1.,~111~ ~!!ii~!ii ~!~ii!;i:~~! i~-l&~~~i~i!li 1 ~ii~ ~ ~ ~ ~ -~i'\0~~4 ~~!re 1&,wf~l~~;Wti ~~& ~ ~-1&191~~ i-l&~[~~~t~§~~ 1/j;,~-1&-1&1~~~-~~~ ~ ~ : ~ i ; ~ ~ ; : ~ l ~ i! ; I i i : Ii i -~ ~ ! ?! ~ ~ ! -~ ; ! 1~ ~ ~ '!& ~ i i -~ ~ ~ ~ t§ !l; j t 'Pi .~ ~ ~ ~ i ~ 1& ~ --i ; ~ . i '!& j i -I& ~ ~ -[ ~ "iit~ Ji: __ l _:Ji ~ti Ei~ ,ti; ~ i ~,,,-!&!~: L-,E;~i N ! ~! rri i '1!-1& ~~9 1~· ~1&1~14 i ~ ~~ ~ -1~t ~~9~ 1l1~ii 11ll_:e~ 1 1&19'1& ~~1&~1;~ ~ ~ $'!& 1~~ .. '!& ~ ~iY ~115 %'t - ~>µ- ~~~C\J 'l&f!~ll 9 i~ii~t~I ti111i l 1 ~!!~j~ j!t!~· !•~l~,~~; ~1li!t 1 ]?~ !~1~ ~~iii~ ~!?~ii;,~@~~~ ~'!&~!~'!& 1;1il~~1& !~~9-1&~ ~~~~gt~'!&~ !~~~i4 ~~~f.i'l&~o~ :i;~~.1~1 ~ i~~:i~>ti~~ ~~1?a1 9 ~i~j!l[g.;i ~ l~~~,,. .l" ~ 1~~15 ~'!&!I~ !%di'~! al l ~1 ~~-~ ~: e ~ ·e,; g,,,.! ~ ~ ~i!!iJ~ ~'f>i ~ ~'f; ~i g lO ~ ~'!&iii~~§~ ,.... ·~ 14 ~ _ C\J ~ - C\J ~ ~ (") ~ S <:t" t:l ID ')i(j C\J ~ ~ :ci'I& l-1& ~ ~ f :;; ~~ ~! i~'IO'i& ' :;; ~t~ ~~ f :;; ?a cil~ ~4~ ~ Di rect Post Logistics Post 5.15 A new service cal led "Logistics Post" was 5.1 l Many countries have identified Direct Mail introduced in 2004-05. Thi service was introduced after Marketing a an important component of bu iness mail a study was commissioned to evaluate the market size with high potential for growth. With high economic of Logistics Service and business possibilities for the growth, Direct Mail volumes are e xpected to grow Department o f Posts in this area. The study concluded significantly in India also. A service called 'Direct Post' that the market size of Logi ti cs Service was between was introduced in June, 2005 to deal with the deli very of Rs. 600,000 to 700,000 Million per annum; and the unaddre sed ma il to the door-steps o f the target Department of Posts could provide a reliable service to popul ation. growing commerce in India, as also earn additional revenue from a part of it. Express Parcel Post e-Bill Post 5. 12 Express Parcel Post provides expre deli very of parcels through surface transportation. The product 5.16 This i a new ervice, which has been launched wa re-launched in March 1999 with a commercial focu . by the Department a one of the technology-enabled It provides booking and rlispatch of parcel weighing up services for customers. Presently, this service is available to 35 Kgs. The service is provided to Corporate at Bangalore and Kolkata and is likely to start in other Cu tamers on contractual basis. The rates of Express cities very soon. This has been designed keeping in view Parcel Post were revised in October 2004. During 2004- the require ment of the clients. The service is useful for 05, the revenue touched the figure of Rs. 377.00 Million, payment of electricity, telephone, mobile, water and other showing an increase of about 20% over the previous kinds of bills/dues at the Post Office Counter by the users. year. The user can go to a nearby Post Office and pay their utility bills. After interaction with the Confederation of Media Post Indian Industries (CTI ) a nd vari ou online trading associations, the Department plans to utilize this software 5.13 Media Post provides opportunitie. to corporate for the development of e-Comme rce in the country. customer /Govt. organizations and other large private in titutions to have their product /services advertised on e-Post the po tal stationery, letter boxes, etc. During 2004-05, 5. 17 To bridge the digital divide, this e-enabled service revenue from Media Post has been Rs. 63.60 Million, was launched nation wide by Department of Posts on hawing an increase of 10.67% over the previous year. 30'h January, 2004. T he e-Post allows sending of Meghdoot Post Card messages through e-mai l to be printed in Post Offices nearest to the addressees and to be delivered to them at 5. 14 A new kind of Postcard call ed Meghdoot Post their posta l addresses as letters. Similarly, written Card wa launched on September 2, 2002. This Postcard message can be brought to a Post Office, which w ill be is priced at Rs. 0.25 each and carrie. an advertisement scan and send them as e-mail to any e-mail ID in the on the left half portion on the address side. The world or to a postal address in India. This service has adverti e ment can be in four colours. It provides an ideal been introduced keeping in view the last mile advantage o pportunity for rural marketing. The rate for of the Post Office. The Department has issued pre advertisement is Rs. '21- per po t card. Volu me discounts paid cards to use this Service on line. The charge fore are also avail able. The Department has earned Rs. 13.60 post services are Rs. I 0/- per message of A-4 size per Million in 2003-04 and Rs. 15.97 Mi llion in 2004-05 from addressee. Rs. 3.04 Mill ion were generated as revenue the product. during the year 2004-05. The Corporate world has found 33 G'RR ~ ~ ~ ffiWT ~ ~ -il 3.04 ~fc1~1 ~ ~ 45 ITT t I fErc;r "4"C1' ~ ~ ~ 20 m11 ~ ~ 3TFv1cf ~ 'T1Z I Cf>I'< 4l ~ C'. vrIB ~ fm;r, ~. ~ wnx 3 ~ 3iTx ~ 20 ml1 m ~ ~ ~ ~ ~ vrnt m ~ ~ ~--rITTz cm~~~ ~(1Ul4! wnx 1.60 ~ "ITT1TT I~~~ qlf 2004-05 ~ GRR ~ ~ ~ B 1WTT t I ~--cITTz ~ Cf>l'<4l~C'. ~. Rim 193.50 ~ ~ ~~ &:tcH11~ ~ ~ fc)qoH Pte~11C't~ 5. 18 ~~. ~~~mo-n~~. • 'lfT«f ~ ~ 3ITTIPT ~ ~ ~ 'lfX -q ~ ~ -rITTz 34 r e-Post to be a quick and inexpensive means of issuing 20 gms. or part thereof. This Service generated revenue bi ll s, statements, notices, etc. A corporate version of e of Rs. 193.50 Million in 2004-05. A National Bill Mail Post, to be called Corporate e-Post, would be launched Service was launched this year, where the service was soon to enable sending of e-Post messages from a PC in packaged with other services like Speed Post, EPP, etc. the office to up to 9999 addresses simultaneously. to deliver bills all over lndia. Retail Post New initiatives of Business Development and Marketing Directorate 5. 18 Through its vast network of more than l ,55,000 Post Offices across the country, India Post offers the • The work of correction of Electoral Rolls was faci lity to collect consumers' bills for service industries taken up by the Post Offices across the like telephone/electricity/mobile phone users, etc. for country for the Election Commission of India. Govt. and private organizations through Retail Post. Post Offices also sell forms for public bodies over the counter of • The weight of parcels carried by Speed Post Post Offices. Besides this, Cellular companies al so use Post was increased from the present 35 Kgs. to Office outlets to sale cash cards and recharge coupons. 50 Kgs. for parcels of Indian Air Force with The product registered a growth of 50% during 2004-05. whom the Departme nt has a contract to carry spare parts as Speed Post Parcels. Bill Mail Service • Infrastructure survey of all large sized villages 5.19 This service was launched nationwide on l 5rh was carried out for the Registrar General of September, 2003 for booking of communications in the India. nature of financial statement. bill, monthly account bills or other such items of similar nature. which may be posted • The contract with the State Bank of India for by service providers to their customers. The service is dispatch of their debit cards was renewed for meant for the articles to be del ivered locally or within a another year. This Nati onal Account has district on regular basis. The periodicity prescribed for generated revenue of more than Rs. 180 the service is 45 days. The charges for Bill Mail Service Million in the year 2004-05. are Rs. 3/- for first 20 gms. and Rs. l .60 for additional f r r J 35 • I q:Pf 1H:iC1 ~ ~ 36 Chapter6 INTERNATIONAL RELATIONS Universal Postal Union during the POC Session in January, 2005 were chaired by Secretary (Posts). In the capacity of Chairman, India 6.1 The 23rd Congress of the Universal Postal Union presented the report of the Board of Trustees of the (UPU) was he ld at Bucharest, Romania from l 51h QSF at the Congress. A two me mbe r delegation September to 051h October, 2004. A hi gh level lndian comprising Secre tary (Posts) and Deputy Director delegation led by Shri Dayanidhi Maran, Hon 'ble General (IR) also attended the annual session of the Minister of Communications and IT represented India POC held in Berne from J7 1h to 28th January, 2005. The at the Congress. During the Congress, India was re Council considered many proposals relating to standards elected to the Postal Operations Council. The 40- and procedures of the Letter Post Regulation<> and the Member Postal Operations Council (POC) is responsible Parcel Post Regul ations. Secretary (Posts) chaired the for important operational, commercial, economic and meetings of Committee 3 of the POC on Operational technical aspect of international po ta! operati ons among Issues as also the meeting of the Board of Trustees of member postal administrations. India was nominated as the Quality of Service Fund. C hairman of Committee 3 of Postal Operations Council , 6.3 Deputy Director General (IR) attended the which deals with operational issues. India was also meeting of the Terminal Dues Project Group of the Postal nominated as Co-Chair of the Policy Question Working Operations Council (POC) held in Rabat, Morocco on Group of the Terminal Dues Project Team. It also became J 01h and 11 'h March, 2005 as India, al ong with Great a member of Environment and Su tainable Development Britain is a Co-Chairman of the Working Group 13 on Project Group of the Council. Policy Questions within the Project Group. This meeting India Post-a Member of Quality of Service Fund was mainly aimed at validation of the action programme I Board of Trustees during the period from 2005 to 2008. 6.2 Secretary, Department of Posts represented Asia Pacific Postal Union (APPU) India Post in the meeting of Board of Trustees of Quality 6.4 India plays a signifi cant role in the affairs of the of Service Fund (QSF) of the UPU he ld in Lis bon, Asia Pacifi c Postal Union (APPU), a Restricted Uni on 11 Portugal from 27'h to 28' April , 2004. The Quality of comprising 29 countries of the Asia-Pacific Region. The Service Fund established by UPU seeks to channelise APPU Congress is the supreme organ of the Union and funds from the ind4strialized countries to the developing meets eve ry five years. The Executive Council (EC) t countries fo r financing projects designed to improve the meets o nce in a year, in principle. and ensure, the f quality of service in the developing countries. The Board continuity of the work of the Union between Co n gres se~ . of Trustees, comprising nine e lected members fron1 The APPU-EC/Governing Board meeting was held from different geographical regions, manages the work of QSF. 1 1 r 09 h to. 14 1i May, 2004 in Queenstown, New Zealand. India is an elected member of the Board . This meeting Secretary (Posts) and Deputy Director Ge ne ral (IR) was specially important for India Post as Secretary (Posts) represented India Post in the meeting. Several important was elected Chainn an of the Board of Trustees for the proposals and issues in the context of the Asian Pacific year July, 2004-June, 2005. The meetings of the Board Region such as Terminal Dues, Technical Assistance, r held in Washington, USA from 051h -081h July, 2004 and Postal Financial Services, etc .. were discussed. 37 I I I I \ l I • I ' I I 1. l I I I I E " ! :"' 1' ~ : ~ ~ ; ,g - ~ ! I ~ FY ,. -W "' 7 !! ~ ~ ,11' !'; . - ~ q;; 1r ~ cfl> ty ~ ~ ~ ~ , ~ ~ ~ ,j& ,j& - ~ ~ ~ ~ l{) ~ s: ~ ~ ~ g IP ~ f&~~~~i% . ~~ ~ ~iiY ~ ~~~ ~~-E CD li9~&~~1f ~,j& CD~ ~~ 00 ("') ;~-~~1'ij!lf~j;~1i~~ 1'1&ij~1&~~1 ~~1' ~t..,~11' ~it~~ ~i~<& jt ti& '!!'% 1&~ . ,~fiS!!~il~itJh~~ii! -rstr.~r"'~[;~ :~~ ·i ~ i ~ i j 't j { ! f fi 15 i ~ i rs 15 j i; i ~ <& ! ! ! } ~ rs! I ~~t~i!!ii;;:xl~~l~i jf~ljj~f I~ t ~1~ -i ttli~;§xi~i -t!~iJ~! . ~f~lif:~;li i Ii! i i rG ~ - ~ ,j& i> ~ CO ~ N ~ ~ ~ ~ ·~ ,j& ~ ~ 1 :21;;;<&~1&~l1~~-1~~1ft~1 I ~~!t~1:ii-.!~i t ~~i1 Asia-Pacific Post Co-operative Management Board The e ntry of Miss Aswathy Gopalakrishnan was adjudge, I best at the National level by India Post and 6.5 India Post i al o a member of the seven-member wa · forwarded to Pakistan Post, the organiser of the Co-operative Management Board of Asia Pacific Post competition. Co-operative (A PP - CMB). The APP - CMB is the body designated to supervise the activities of the A ia Delegations Pacific Post Co-operative. India has been play ing an 6.8 A four-member delegation from Tanzania Posts active role in its capacity as a Board Member in managing Corporation visited India from 24th October to 2nd the affairs of the Co-operative. In its meeting held at November, 2004, to familiarize themselves with the Singapore on l 9'" November, 2004, Assistant Di rector software of counter automation and other software General (JR) represented India Post. During the meeting developed by India Post. The team evinced keen intere t regional postal issue arising from the UPU Bucharest in not only the counter automation oftware but other Congres , progress on the APP 2004-05, Business Plan modules of Meghdoot Software as well as e-Post and acti vi ti es and Regional Support Centre for Asia Pacific the Y-SAT Money Order System. The delegation also (RSCAP) acti vitie for 2 004-05 were discussed . met Senior Officers of India Po t to discus matters of As~ i s tant Director Genera] (rR) al o attended the Asia mutual co-operation between the two countries. Pacific Post Co-operative Management Board (APP - CMB) meeting he ld on 17'" and 18'" March, 2005 in Participation in International Meetings Sydney, Australia. The issues discussed in the meeting 6.9 During the period, Deputy Director General included APP/APPU Merger Proposal, APP Bu iness (CP) and As i tant Director General (IR) attended a Plan Progress Report, formulati on of APP 2005 Bu iness Seminar on Strategic Alliances for Directors General Plan, future of the Co-operative, and preparations for and Senior Postal Management in Asia Pacific Region the forthcoming APPU Congress. held at Bangkok from 08'h to 1Olh June, 2004, which Projects was hosted by La Poste, France. Apart from di cussion on models for po ta1 reforms including regulation and 6.6 The Department of Posts has unde rtake n operator roles, structure, Uni versal Service Obligation project · for computerizing Post Office Counters at (USO), etc., there was a ession on issue concerning General Po t Offices in Bangladesh, Myanmar and Nepal Wo rld Trade Organisati on (WTO) and General with funds being provided by the Uni versal Po tal Union. Agreement on Trade and Services (GATS) These acti vities are being taken up by the UPU through 6. J 0 Dr. U. Srinivasa Raghavan, the then Member, India Post in recogni tion of our capabilities in the area of Postal Services Board participated in the Postal computeri zatio n and software development. Other Fi nancial Services Workshop held at Asian Pacific projects taken up on behaJf of UPU were a con ultancy Postal College, Bangkok from 09lh to l l 1h February, mission to Cambodia. A consultant was also sent for 2005. The Workshop was organized by Universal holding a training workshop in Tanzania and Bahamas. Postal Union (UPU) and Japan Post on the basis of a SAARC Letter Writing Competition Resolution passed by the 23rd UPU Congress on the r development of Postal Financial Services. The 6.7 The I 9'" SAA RC Letter Writing Competition objective of the workshop was to provide postal r was organized by Pakistan Post on 26'" September, 2004. administrations the opportunity to discuss possible Miss Aswathy GopaJakrishnan of Emakulam (District) regional actions to improve postal financial services in in KeraJa Circle stood first in the SAARC Competition. the Asia and Pacific Region. t 39 t l • l ' - . • l • ' I ' I ' I ~! t il~it! ~!i f!! ~1SJ! ii ~ :~11&!1ti1 1&t1&1i~! I~ ~ Jilf,rgit ~tt J& 1t t 1~ wj !~ ! !ii~! ~1&~ ~~! !l~ il r 1~.-;;; 1 tf!1~i t~fi1f!_ $ l i! -1 ~ ~ ~ ~ ! 1§ r 1& rs ~ l ·~ _ ~ "' ~ ~ .-;;; i t t ~ ~.-;;; ~ ~ ~ ~ t i i ~I.-;;; t w. JI'. : !; ~ ~ ~ 1S i;: :: i;: ~ ,: . ~ 1& ~ i ! 1lj i ~ 0 -.:::t" 1 !~&!11~ 1~<&1~r>tt~t~ ~ ii ~~~Oi;:i·N ~ -tf if - ~~~J& ~ ".-;;; 1H~ ~If~ ! i tll!.-;;;! tc"l% i;:-!Q ~ ! t'f.O ~1?,-f& ~ 'ti ~ ~~~ ..... &:t~1& ~ ~- ~ µ,r I& 1& 't - 1~~~i. & t W¥. t"'.'.'.f<'~""~ j 1lj i ~ ~ ! i t t ! ~ ! i ! i ~ , ~ i ! lf> I i i 1 ~ I i i;: t~ ! ~ t i ~ i 1lj i ~ !1lj fi ,!;: i j 1& f i -is l 8 r~ ~ ~ ~ 1 ff ~ & i ~ t ~ ~ j f> f:I - ~~ ~ N '~ ~- i Ni:E ~ ~.-;;;i~!~f i< i <'> <£ 0 ,f& ~ ,f& ·~ ~ ~ l l 0 ~ ~ l %~ ~ ~ ,f& ~ ,f& ~ l 0 t l 6. 11 Secretary (Posts) and Deputy Director General Elect:rol'.ic Data Interchange (EDI) are measured against (IR) visited Bhutan from ogm to l J lh November, 2004 the de! very standards. The de! ivery standards for deli very l to discuss issues relating to support to Bhutan's HRD of Inward EMS in India have been prepared. The same programme, updation of the Meghdoot Software and have been validated by the EMS Unit. other matters of mutual interest. A Bhutanese delegation, Introduction of Ba r Codes for International led by their Managing Director also visited lndia from Accountable Items 27mt o 3 1s a March, 2005 for further discussions on these issues. 6. 14 The 23m UPU Congress 2004 held at Bucharest, Updation of International Postal System (IPS) Romania has introduced a different sy tern for parcel delivery payments. Certain incenti ves/bonus payments 6.12 The International Postal System (IPS) is installed have been introduced based on additional service at the four international Speed Post Concentration features. Use of bar codes on international parcels is Centres and Offices of Exchange at New Delhi , Mumbai, mandatory to claim the bonus payment. India Post has Kolkata and Chennai. The software and network support introduced the system of affixing bar codes to all J for the IPS is provided by the Postal Technology Centre accountable international mail items originating from India. of the UPU and the system is continuously updated. This It is expected to enable faster assimilation of data and year, lndia Post has installed Version 4.2 1 of the IPS at track and trace of postal articles. the fo ur sites. ln addition, we are working on upgrading the IPS System to include the IPS Accounts Module, Computerization of Foreign Post Offices Web Module and Web Client M odule to m ake it compatible with the internet. This would enable the 6. 15 The Department has undertaken a project to customer to log on into the system through Internet and computerize the Offices of Exchange in order to improve . access track and trace services. the quality of International Mail Operations and ensure better customer satisfaction. Five Sub-Foreign Post j Validation of Delivery Standards for International Offices (Srinagar, Jaipur, Ahmedabad, Bangalore and EMS Kochi) and two Foreign Post Offices (New Delhi and I 6.13 The EMS Uni t of the UPU validates delivery Mumbai) have been computerized. The computerization standards of EMS in each country. The periodical report of the other two Foreign Post Offices at Kolkata and I cards generated by the UPU on the basis of the Chennai is underway. r j J 41 • I " I ' l :. l I l l l I I \ l I l I I I I :i$1i$~~ ~~ii~~9~~! !~~~!~i~ ~ ~ ~1~~ 1& . g~f~~8~t$ t · g~~~~ ~ § '1S jg g ~ '1S I& ~ [;?: ~ ;_ ~ [!;. [!;. -i' ~ ~ ~ '@' .I>'. 'i'T g ~ $j ... ~~t~#%l t w#~~:5~-~-1&i ~~~~~; f&1£15 ~ ~&,! .t !~ ~t~ii~!~ - :; ~!~i10! ~ ~ Ii' !:;" E ~ ,/& ~ % ,,. J;i ¥ 'Ii> f ! ~ 'Iii ~ "" .,,,. Ir f; "' -I& 'il' i iji'IV =~4- % ~ ~ ~ : ~ !fi 1& ,JS .J¥ w "" 1P' 1£ i ~ J ~ %j ~ t .;;: ~ Ii' ~ ·- ~ " 10 Ir!~&&' t'lS ,f5 ,/& ,,,-~"'i~ ~.JflJ t ,,,_ ~#,,,_ ~11,/& ~ !!!iif t ! J 1!!!~i!it1i : it:!!!;!~ i1ii!~!t I ~iit re.i1:1~i t ~til~ iit~ N ~ I ~~ i ~!ti_~'"~~!~tff; ~ t]j:1t !~11: Ji; fl!~!~I:! ~-llifi~ :; ~i!-jlj ~11 ! ~ ~~11'14i~!~1'1Si1~~i ~~1i~~ !i-lligii& §_i ! ~ i i 1~ r' ~!ti~ 1 ~ ! ! 1 ii~ t~ }! ir&~tl~tJJ;l'ir& i ,/&1 ~ ~!~~~~~ j~~~gi t -~ ,jg i ] "\!' l j 1' ! '1S ! #J " ! ~ ~ I ;: i Introduction obtaining special permission from the Mini try of Finance, the Department has al o placed order fo r computer 7. 1 The Pl anning Commission had constiluted a and hardware in 2004-05 to computerize 2,860 more Sub Workin g Group on Postal SecLOr comprising Pos t Offices again t the target of 2005-06. The represenL aL ives from Departme nt of Posls. Delhi Department will computeri ze the remaining Sub-Post University, Indian Inslitute of Technology. New Delhi , Offices as targeted in the Tenth Plan during the remaining Indi an lnstitule o f Manageme nl, Ahmedabad, period of Tenth Pl an. The Department i also working Depanment of Information Technology. Planning towards networking of Post Offices by setting up a Commission. Department of Telecom, NIRO, Ministry National Data Centre in Na tional Informatics Centre of Rai lways. Minislry of Finance, Ministry of Rural during this plan period. Development, etc., in April, 200 I Lo recommend fo r modernization of the postal sector relevant to fo rmulate Money Order transmission through VSAT the Tenlh Pl an proposa l. The Working Group sLudied the Network computerizaLion initiati ves carried up Lo Lhe year 200 I 7.4 Indi a Post, in it endeavour to reduce the transit and recommended that the proce s of computerizaLi on time for transmission of Money Order' . et up a network initialed earlier hould be continued and all the Head Posl of 150 Time Di vision Multiple Acee s (TOMA) High J Offices and important Departmental Sub Post Offices Speed VSAT Satellite Money Order (S MO) stations hould be computeri zed during the Tenth Pl an. The across the country during the Ninth Five Year Plan. Working Group also suggested introducing new service I These 150 SMO Centre are in tum connected to 1.486 products for generating additional resources for the Ex tended Satellite Money Order (ESMO) Station over Department. f dial-up connection. 15. 10 Million Money Orders were Computerization and Networking of Post Offices transmitted through this VSAT network during 2004-05. 1 in 10 " Five Year Plan The Software Development Centre located in Postal Training Centre, Mysore, developed the appli cation r 7.2 For the I o•h Five Year Plan (2002-07), the soft ware fo r transmission of Money Orders. Cabinet Committee on Economic Affairs approved an ambitious project for computerizaLi on and neLworking of Automated Mail Processing Centres Po t Offices, Admini Lralive and Account Offices. in 7.5 At present two Aulomated Mail Processing January, 2004. Thi i a major Plan Scheme and has an f Cenlres (AMPCs) are funclioning at Mumbai and - outlay of Rs. 8,362.7 Million. The objecti ve i to im prove Chennai . As a part of the Plan activi ties approved by quality of service in an effi cient and real Lime basis. ~ the Planning Commission for the Tenth Five Year Plan, 7.3 The Departmenl has the target Lo computeri ze the India Post has initiated acti on for setting up of two and network 839 Head Po t Offices, 6,86 1 large Sub more Automatic Mail Proce sing Centre (AMPCs) at r Delhi and Kolkata with an outlay of Rs. 710.50 Million Post Office , 22 Poslal Accounts Offices and 264 Adminislrative Offices during the Tenth Pl an. T he to be completed by 2006-07. Automation in mail sorting Department ha been able to computerize 839 Head Post process will result faster transmission and delivery of Office and 1,533 Sub-Post Office during 2004-05. By mail . 43 c: .. ;s ICJ) tN1 COT 3TT\:jf.'1 $)CJ)'< oI 'Jf 1500 '51Cf>tH1 cf> ·~-ql(11q' •.. 44 Modernisation of Post Offices for "Improving Ergonomic " fo r 1,500 Post Offices and fo r "Supply of new Mechanical Equipment " to 1,600 7 .6 Under the Plan Scheme of Modern isati on of Post Post Offices during the Tenth Plan period. Till 2004-05, Offices, India Post planned to make a qualitative change under the Plan activity - " Improving Ergonomics", 342 in the operati ve systems of the Post Offices, to improve Post Office have been modernized and further 858 Post the functio nal effic ie ncy and to provide a bette r Offices have been suppl ied with new "Mechanical environment fo r the customers. A target was laid down Equipment ". 45 3Tt2tPl 8 8.1 ~~~~~~~~~~ CT2IT cnWcn Vfl1T xrfu 10,00,000 f"?if?;f ll1 ~. ~ ~ %I ~ m~ B ~ %I ~ Wfl:rTI 140 f"?if?;f ll1 ~ ~ ~ ~ 1,54,000 \SICf>Q' a1r&Cb1 4 ~ ~: ~ (31.3.2005 cot) ~'PT~ mffiqft~ \1flfl ~~(~~) 61,990,467 152,981.0 ~ Vfl1T ~ 64,475,526 412,931.2 ~ Vfl1T ~ 7,892,478 320,607.3 ~3Tm~~ 22,599,857 1,515,735.7 ~ ~ -q?f ~ {87 ~ 92) 808,666 42,332.8 'fficn ~ frlfu ~ 1,873,726 148,298.1 ~ 11ll~Cf> 164,257 87,839.2 ~ ~ ~3TI -q m ~ c#t ~ ~ 311T!ffl3if 8.3 ~ ~ B ~ ~ ct>T \3C:lxlct>xo1 ~ ~ CfiT ~ m c#t -s:fw ffiCTT %I ~ ~ c#t ~ ct>T ~ ~ ~ ~ ~ ~ ~ q;J-'Rfq-tITTc 4'1~1ifl 3WMA" fcnm 7T 46 Chapters FINANCIAL SERVICES 8. 1 The Post Office Savings Bank is one of the oldest of 140 Million account holders with annual deposits and largest banking in titution in the country. It operates exceeding Rs. 1,000,000 Million and a branch network about 140 Million Saving Accounts. The Post Oflice of 1,54,000 branches, which is double the size of al I bank Savings Bank Scheme is an agency fonction performed in the country, put together. Eight products are retailed by the Department of Posts on behalf of the Ministry of from the post offices across th e country. These are Finance. Government of India. The Post Office Savings Savings A ccount, Recurring Deposit. Time Deposit. Bank provides an avenue through the network of 1.54,000 Monthly Income Scheme, Public Provident Fund. Kisan Po. t Offices and reach to people all over the country to Vikas Patras, National Savings Certificate and Senior Jeposit their savings in eight Schemes. Its reach and Citizens Savings Scheme. The outstanding balance under -;ervice is unparallel by any other banking agency in the all national savings schemes in Post Offices is over Rs. 1.. ountry. The Ministry of Finance remunerates the 3,750,000 Million. The Senior Citizens Savings Scheme Department of Posts for the Savings Bank work at a has been introduced w.e.f. 2"J A ugust, 2004 with a view rate fi xed from time-to-time. Du ring the fi nancial year to provide relief and new avenue of investment and 2004-05, the Department earned approximately Rs. return to Senior Citizens and provides a spec ial rate of 20,300 Million as remuneration for Savings Bank work. interesr of 9%. Profile of the seven Savings Scheme!:> are given in Table 4 :- 8.2 Post Office Sav ing'> Bank has a customer base TABLE4 SAVINGS SCHEME :PROFILE (AS ON 31.03.2005) Name of Scheme Number of Accounts Total Amount Deposited f (Rs. in Million) Saving Account. (S B) 61.990,467 152,98 1.0 RD Accounts 64,475,526 4 12,93 1.2 TD Accounts 7,892,478 320,607.3 M IS Accounts 22,599,857 1,5 15,735.7 NS Accounts(87 & 92) 808,666 42,332.8 PPF Accounts 1,873.726 148,298.1 Sr. Citizen 164,257 87,839.2 Postal Finance Mart savings in line with world over trend of the post office providing exclusive retailing outlets as a One-Stop - Po t r 8.3 With the ushering in of the liberaliLation of the Finance-Shop. There was an assessed need to improve • financial sec tor in the last decade, the Post Office the ambience in which Postal Financial Services arc proposes lo meet the ri'>i ng ex pectations of its customers offered and bring under one roof as a Financial S11pLr in financial services by providing dedicated offices Market, w ith networked and computeriLed fa~1i 1 ti l!s rendering a basket of financial services including small providing al l postal financial products like Sav 111gs Bank 47 l l I I I I l I l I l l l l I I I ! I l l I ,,.~!£~%~~· 'i~~~r>i~r::i!w ~1it:f~tr~~·:1q~ l11~:1tj~i ~!Jii~li~1;i i !i~~;~i:!J!i il~;~!trli J~'!•8·~§~1E .lil!. iir~1t,,.~i~ £~~i~w~~~ ~~ 0 !~~~ ~~~ ~~-~~~$~~~~~~ ! ~~ ·~ ·~ !~ ~. i '~ ~ ~; ! j ~l ~ii ~ i 1{ iii· 1i ~! , ~ 'i ~ ~ ~ ~ ~ r ~ ~ 8 j ~ ~ i i ~ ~ ~ ,~ ~ ~ t ~ ~ :th ~ i ~ ~ i ! l ~ l : r¥ l" i ~ t 1 t~ijf:~j · ~ ~1~!1t~~li~~ l !~~l?!!iI~!~jif ~ !. I ! ~ £' ! l f f1i [l; t ~ l,1~ ~ t , ~ : !j ~ ! ~ { t %? ~ • to ! p~ ~ ! I . $ • - t>5 ~ f< ~. jQ •• ~ i ! • ~ ~ - ~ ~ l ~ . 0 'Iii ~ dE rt j I& ' ~ ~ t""' ~ 1i ; ""' t.~:1~1 ~l l ~~ii ~i,~ ~ ~ ~1-: ~ ~ it~~ gj~~ ~ w ~~ 00 ""1" tii'i , ~i~Jr~~~·1j·1~ 1 ~i·~~~··f1\lf~ ~tJr> i ~ii ~ i ~ • ! ~: ! nit~ and Saving Certificate , Postal Life In urance, Oriental prodw cs like RBI India Relief Bonds. IDBI Flexi Bond, Life In urance (non-life partner). International Money IDB I Governme nt Securities, ICICI Pen ion Fund etc. Tran fer, Mutua l Fund and Bond. , Government 1 ne Department ha tied-up in September, 2004 with Securities, Domestic Money Trans mission, e tc. The UTI Asset Management Company Limited, which is the Postal Finance Mart wi ll be manned by As ociation of largest player in the Mutual Fund market in the country Murual Funds of India (AMFI) and Insurance qualifi ed to retail 17 Mutual Fund Schemes from select po t staff for providing advice on value addition to depositors. offices. This service while extending the reach of the Some po t office are propo ed to be remodeled into capital market of the country, also provide the common Po tal Fi nance M art ~, o that the value addition of a man easy access to market ba ed in vestment options. brand image outlet for fi nancial services can be provided to the existing po tal network. Some Postal Finance International Money Transfer Service Marts have already been started in Tamilnadu as an 8.6 The Indi a Post - Western Union tie-up provides original initiative. It i propo ed to re-mode l. in two the customer the facility of receiving remittances from pha e , at least 300 high worth and high potential post more than I 96 countrie on a real time basis. The service offices in the country into Postal Finance Marts. In is currently available from more than 6,800 post offices. order to better utili e the network and reach of the Post Remittances in excess of US Dollars 298 Million have Offices, India Post i atte mpting to introduce new been delivered through this service ince April 200 i . The financial services through vari ous public-pri vate service has brought in re mittances worth 170 Million US partnership. Doll ars from April 2004 to March 2005 and has generated New Products and Services introduced by revenueofRs. I IO Million. India Po treceivedtheaward Department of Posts in the years 2004 and 2005 for "Highe t Growth in Tran action ". India Post ha increased it market share M utual Fund & Bonds of Western Uni on transaction from 22% in 2004 to 30.9% in 2005. 8.4 The Mutual Funds industry is maki ng rapid strides and growing at a fast pace in the country, with nearly Retailing of Government Securities R . Million of asset under the management 1,550,000 8.7 In a ti e-up with IDBI Capital Market, the of A et Management Companies. India Po t ha entered Departme nt of Po t has launched the retailing of into the business of retailing of Mutual Funds o as to Government Securities (G-Sec ) in Tamilnadu and bring mutual fund within the reach of a select post office Andhra Prade h and it is propo ed to be extended to clientele, who are looking fo r a faster growth avenue for Delhi and Maharashtra. The focus of the Department's their in vestment. With the withdrawal of in vestments by ini tiatives in the area of financial services is to provide a HUF and other non-juridical entitie in po t office small bouquet of service that will cater to the needs of the saving schemes as a result of an amendment to the cu tomer by leveragi ng the retailing outreach of the . Finance Act, 2005, the religious, charitable, educational network, o that post offices gradually become a one f in titutions and trusts are today offered in ve tment in stop shop not only for Saving Bank Schemes but for UTI Charitable. Religious, Educational Societies and public-private entities, who want to ride the outreach to Trusts Scheme(UT ICRTS) through post offi ces. reach areas, which are otherwise inacces ible to them. The pa11nership success depends on the marketing effort r• 8.5 There is already a growing network of over 250 post offices dbtributing select Mutual Funds and Bond. of the public/private partner to bring the customer to of Principal-P B/Prudential-IC ICI/SBl/IC IC I Capital/ the post office and the presence of the po t office as a IDBI/RBI Bonds. The financial service. portfoli o oflndia representative of the Government of India in location , Post, today. has a large number of other relevant financial which covers the length and breadth of the country. 49 I ~S dl~Cf>I 5 ~ vftq;:r 8. 10 ~ ~ ~ f)iyf(;iftia ~ ctr q1R;tfftll'i ~ ~ ~ ~" -irt ~ %I \31""CfJ"T Ull4 1RCfi - ctr Xjfc)m >rc:R ~ ~: - (0s) ~ f.'lYl j'<"il'< ~ : (i) ~ ~ (Wan) ~ ~ ("filll wan) (ii) 4Rqct.-f1ll ~ ~ (~) (ii) 4Rqct.-ftll ~ ~ (1JT11 Xjfc)m) (iii) i!iC:l61ful ~ ("ffi=Wr) (iii) i!j c;l 61 '<-tli ~ ("filll "ffi=Wr) (iv) 15 "C!Cf 20 CJlTI ~ ~ l'lc-lll~l(l iiiC:l61'kll 50 Postal Life Insurance aut onomou and financial in titution , public sector undertakings of the central and state Governments. In a l 8.8 Postal Life Insurance (PLI ), introduced in 1884, major innovati on, Rural Postal Life Insurance (RPLI ) ~ s the oldest life insurance cheme for benefit of scheme was al o introduced in 1995 for the benefit of Government employees. Initiall y meant onl y for the the rural populace. Postal employees, today it caters to employees of the ..:: ivi l and military per onnel of the central and state 8.9 The status of PLURPLI funds as on 3 1.03.2005, governments, local bodies, Government aided educational and the business procured during the year 2004-2005 i in titutions, universities, nati onalized banks, many as given in Table 5. TABLES PERFORMANCE OF PLI/RPLI Name No of Policies Sum Assured Aggregate No. Aggregate Sum of Plan Procured (Rs. in Million) of Active Policies Assured up to 31.03.2005 (Rs. in Million ) PLI 344,403 38,306.40 2,39 1.662 19 1,054.30 RPLI 1,335,847 72,079.60 3.738,798 185,209.30 8. 10 PLI offers the fo ll owing types of poli cies: - trade names are as indicated below: - (i) Whole Life A surance (Suraksha) (i) Whole Life Assurance (Gram Suraksha) (ii ) Convertible Whole Li fe Assurance (ii) Convertible Whole Li fe Assurance (Gram r. (S uvidha) Suvidha) (iii) Endowment Assurancc(Santosh) I (iii) Endowment Assurance (Gram Santosh) (iv) Anticipated Endowment Assurance fo r 15 & 20 years (Sumangal) (iv) Anticipated Endowment A urance for 15 & 20 years (G ram Sumangal) • (v) Joint Li fe Endowment Assura nce (Yu gal Suraksha) (v) I 0 year RPLI (Gram Priya) 8. 11 Under RPLJ , first four plans are common and 8. 12 The bonus for continuing PU and RPLI policies one additiona l plan" I 0 year RPLI'' is also avail able. Their were la t declared at the fo ll ow ing rates :- • 51 • atR>tct>t s ~ctt~ U 3ITVfiCR ~ ~G)~~ ~ ~~1~1a ~ 31.3.2002 ~ ~ ~ 3fj'fITT ~ ~ ~ 95 77 70 31.3.2001 ~ ~ ~ 3fj'fITT ~ 60 50 50 '5T atR>fQ>t 7 ~Qctl:?~~ fcITTuT ~~~ ~~~~ ~~~ 107,357 8,852 ~ ~ ~ Xlfir (~~~;:i ~ . +l) 3310.20 166.40 52 TABLE6 l RATE OF BONUS Type Rates of bonus per Rupees 1000/- sum assured (in Rs.) Whole Life Endowment Anticipated Assurance Assurance Assurance PLI as on 3 1.03.2002 95 77 70 RPLl a on 3 1.03.2001 60 50 50 8. 13 Detai ls of claim under PLI and RPLI po licies, euled during the year 2004-2005, are as given below: - TABLE7 CLAIMS SETTLED Details PLI RPLI No. of Claim 107,357 8,852 Amount Paid (R . in Million) 33 10.20 166.40 r r J 53 ~ ~ 9 9.2 crf 2004-05 ~ G'RR ~ ~ 3ftx ~ 1Br CfinT ~ qift~ ~ ~ 3TfvKr ~ 44 ,318.47 ~R;,~1 9.1 ~ fct1WT \Jf"RIT cpl '5 I¢ EH) ~ ~ "< I ~~ I it) ~ W 3ftx 3Rl tj ?I I <'1 lfilfcr'lwn ~ ~ W1R ~ ""{ii'q ~&RT fcrfi1?r ~~~~ti~ ~ ~ ~ "'<1fu 1,508.45 ~R;,~1 ~. ~I ~ crf ~ ~ ~ ~ m ~ 31RIR~ '5TCITTR 'llffif ~ 57,360.61 ~R;,~1 ~cf> czrn cBt ~ ~ crf 2004-05 ~ 3Rl tj ?11 <'1 llVfcr'lwn (fW 3Rl Wl ~ c:i1+afclcn c:i1+afclcn tmrn qlf qft ~ • ~ ~ -4 ID~fffiP~~ ( + )/ 2003-04 2004-05 ~ "Cfilft (-) ~ ~-~ cBT f6rnft 8,946.62 7,986.58 (-)10.73 ~~""{ii'q~Wl('f~~ 11,559.31 12,971.13 12.21 11"fi~ 3ftx ~ ~ ~ ~ 'CR ¢4l~1 1 3, 18 1.34 3,268.94 2.75 ~ ~/~ 1f?f CITTd ~ ~ ~~ 17,625.00 18,610.00 5.59 *~~ 1,257.02 1,481 .82 17.88 W"R 42,569.29 44,318.47 4.11 ~ "<11i:JI~ IHll"<1'i 3,306.95 3,448.69 4.29 '>li!IC'l'i 37,838. 19 38,833.25 2.63 ~~ 1,967 .95 2,042.15 3.77 ** ~ 14,247.52 15 ,32 1.28 7.54 • W'R~~ 57,360.61 59,645.37 3.98 ~-c:i1fc1~j 1,039.09 1,508.45 45.1 7 ~~ 56,321.52 58, 136.92 3.22 mer(~~-~) 13,752.23 13,818.45 0 .48 • * ~ ~ fcNT111"RT ~ ~ ~ tITT'fQ)t ~ lliTl'I, tITT'fQ)t ~ ~ ~ W 54 r l Chapter9 FINANCIAL MANAGE1\1ENT Introduction 9.2 The total revenue earned including re muneration for SB and SC work during the year 9. l The Department of Post provides postal services 2004-05 was Rs. 44,3 18.47 Million and the amount to the public through a large nati on wide network of Post received from other M inistries/Departments as Offices. Besides providing purely postal services. Post Agency charge was Rs. 1,508.45 Million. Gross Offi ces perform agency functions like Savings Bank, working expenditure for the year 2004-05 was Rs. Payment of Pen ion, Sale of Cash Certificate , etc., on 59,645.37 Mi lli o n again t the previo us year's behalf of o ther Ministries/Departments of the expenditure of Rs. 57 ,360.6 L Million (i.e. an increase Government of India/other organisations. of about 3.98%). The inc rease was mainly due to I TABLES REVENUE AND EXPENDITURE (FOR THE YEAR 2004-2005 ) f (Rs. in Million) r Particulars Actuals Actuals %age Inc j 2003-04 2004-05 (+)/Dec (-) over previous year Revenue r.. Sale of Stamps 8,946.62 7,986.58 (-) I0.73 Postage Realised in Cash 11 ,559.3 L 12,971. 13 12.2 1 J Commission on Money Orders and Indian Postal Orders etc. 3, 181.34 3.268.94 2.75 ...... Remunerati on for Saving Bank/Saving Certificates Work 17,625.00 18,610.00 5.59 *Other Receipts 1,257.02 1,48 1.82 17.88 J • Total 42,569.29 44,318.47 4.11 I Expenditure General Administration 3,306.95 3.448.69 4.29 Operation 37,838.19 38,833.25 2.63 Agency Services 1,967.95 2,042.15 3.77 **Others 14,247.52 15,321.28 7.54 Total Gross Expenditure 57,360.61 59,645.37 3.98 Less Recoveries L.039.09 1,508.45 45.l7 Net Expenditure 56,321.52 58,136.92 3.22 Deficit (Net Expenditure-Revenue) 13,752.23 13,818.45 0.48 * Thi · includes service charges retained by the Department of Posts from sale of Passport Application Form, Passpon Fee Stamps. Central Recruitment Fee Stamps. receipts from other Postal Admi n i stra t io n ~ etc. ** This include Wages, Office Expenses, Overtime All owance, Rent and Taxes. Professional Services, Maintenance, Amenities to Staff, Pension charges, Supplies and Material, Machinery and Equipment and Other Administrative Expenses. etc. 55 • dlf&Chl 9 2003-04 3tR 2004-05 lf ~ 00311 ~ 1 . ~~ 0.00 10.74 2. ~~mn~/~mmn 42.10 40.84 fclfcm "Wn31T CflT :fR1R 3. ~ ~ CflT :fR1R 111 .26 85.52 4. ~~~ 709.33 1243. 75 5. ~~~ 72.79 15.87 6. ~~~ 0.00 0.00 7. 3ia'<~~q ~ ~ qx cti4l~ 1 1-~ ~ ~ 38.75 69.55 8. ~ ~-~ CflT e<4'l!!1lfi ~ 36.06 10.39 • 9. ~* 28.80 31 .79 ~·<'{ 1,039.09 1,508.45 ~ ~ ~ ~ tR- ~ ~ ~ ~ tiX ~. "Wrr ~ ~ ~ 3rR 3Rl ~ fct~ ~ Cl' • • 56 r- TABLE-9 RECOVERY OF WORKING EXPENSES ON ACCOUNT OF AGENCY SERVICES IN 2003-04 AND 2004-05 (Rs. in Million) SI. Head of Account 2003-04 2004-05 No. Actuals Actuals 1. Military Pension 0.00 10.74 2. Payment of Coal Miners and EPF/Family Pension & 42. 10 40.84 other Misc. Services 3. Payment of Railway Pension 111.26 85.52 4. Postal Life Insurance 709.33 1243.75 5. Custom Duty Realisation 72.79 15.87 6. Mahi la Sarnridhi Yojna 0.00 0.00 7. Commission on Ale. of Internati onal Money Transfe r - 38.75 69.55 Western Uni on Scheme f 8. Telegraph share of Combined Offices 36.06 10.39 9. *Others 28.80 31.79 Total 1,039.09 1,508.45 * This includes Commission on sale of Non-Postal stamps of Delhi Admini stration, Recoveries from Anny Postal Service r Accounts and other Government Departments. ~attt~ REVENUE AND EXPE"IDITURE J 70000 60000 53741 S6322 = 58137 51096 4&176 50000 .- c 42569 ~ o ... 4'318 ~= ~ ~ 0097 32978 36971 I~~ .. 30000 i~a: 20000 10000 2000-01 2001-02 2002-03 Yeorw d fr 57 r .. • 50% ~ 'lffi ~ fc8 ~ "Q?I) ~ IDl:(l ~~ ~ M %I ¢ 14¢1;ft-Cll a1R>tco1 1o - 2004-05 -ij;~ ~ ~~ ~ (ftlfc'1l!;:i ~ 1)) CZflf ~ ~ ~ l_ff: ~ ci1'R!RICb 3Tfuco (+)/ ~I ~ Qlc:fiffrH RIP!mRria CZflf ~ ( -) l_ff: ~ RI Pl in Rr1 t1 3l1GR m 3201 Cbl4Ct>1-ft-CZflf 60273.10 140.60 60413.70 59645.37 -768.33 180.07 -588.26 2552~~~ 30.60 0.00 30.60 0.00 -30.60 30.60 0.00 ~-ij;~mqQR ~ Cb l4Cb 1.ft-CZflf 60303.70 140.60 60444.30 59645.37 -798.93 210.67 -588.26 • 520 1 ~~ 1718.40 69.10 1787.50 1262.85 -524.65 390.30 -134.35 4552~~-ij; 69.00 0.00 69.00 0.00 -69.00 69.00 0.00 fctcf>rn -ij; ~ m ~ Cbl4Ct>1-ft 62091 .10 209.70 62300.80 60908.22 -1392.58 669.97 -722.61 «flf+~ CZflf - 58 I ~ payment o f Dearness Allowance/Dearness Re li ef, work etc. The earnings of the Department are on the Pensionary c harges and impact of 50% merger of lower s de in comparison to the working expenses D .A. Like last five year , this year also the incurred. This results in gradual increase in deficit and Department was able to keep the expenditure within cor.·e ponding budgetary suppo11 from the Ministry of the ceiling fi xed by the Minis try of Finance throug h Fi nance. However, this u·end of gradual increase in deficit stri ct budgetary control and c lose monitoring of has been arrested by generating more revenue through expe nditure. Des pite the increase in salaries and different new services introduced by the Department Pensionary charges, the deficit of the Department and containing the expenditure within the ceil ing fixed by the Ministry of Finance. Duri ng the financial year was pegged at R . 13,8 18.45 Mill ion. 2004-05. the deficit of the Depai1ment was Rs. 13.818.45 9.3 The earnings of the Department are in the form Million, which is 0.48% more than previous year 's deficit of 'Recoveries' a nd ' Revenue'. The item of Rs. 13,752.23 Million. T hus despite increase in ' Recoveries'mentioned in Table 9 represents the amount Working Expenses of 3.22%, the defi cit increase was of commission earned by the Depa11ment for Agency only 0.48% due to appreciable increa e in Reve nue Functions done on behalf of other Departments and Receipts of 4. 11 %. organi ations and 'Revenue' is on account of sale of 9.4 The funds made available by the Ministry of Postal Articles. commission on money orders and lndian Finance fo r 'Working Expenses' and 'Capital Outlay' Po tal Orders. receipts from other premium services, du1ing the year, were appropriately utilized. Surplus funds remuneration for Savings Bank and Savings Certificates were su1Tendered in time to the Ministry of Finance. This TABLE 10 FUNDS SURRENDERED AND SAVINGS DURING 2004-05 (Rs. in Million) Nature of Budget Suppl. TotaJ Actual Excess(+)/ Amount Savings Expenditure Est. Grant/ &1xl Saving(-) Surrendered/ I Re-app. Re-a pp. 3201 Working Exp 60273. 10 140.(J() 60413.70 59645.37 -768.33 180.07 -588.26 f 2552 Prov. For the 30.(J() 30.(J() 0.00 0.00 -30.(J() 30.(J() 0.00 Development of North East Region TotaJ working Exp. 60303.70 140.60 60444.30 59645.37 -798.93 210.67 -588.26 5201 Capital Exp. 1718.40 69.IO 1787.50 1262.85 -524.65 390.30 -134.35 r 4552 Prov. for the 69.00 0.00 69.00 0.00 -69.00 69.00 0.00 Development of North J East Region • TotaJ CapitaJ Exp: 1787.40 69.10 1856.50 1262.85 -593.65 459.30 -134.35 J_ Total Working Exp. 62091.10 209.70 62300.80 60908.22 -1392.58 669.97 -722.61 l + CapitaJ Exp. J 59 ' .. ~'Tm 2lll ~ ~ ~ ~ 3ffi czm ct3t <:ri~xUT 3fh 3llf1~xUT LR, 0.00% tc;r ~TCfi 1-Tim wna ct3t 1114'1 c:R i1 m dl~CJ>l 11 ~an CJft c>J11lO (~°I)) w. ~ CfiT ;nl{ 2002-03 ( Cll~fclCfl) 2004-05 ( 31-.PfA) ~. ~ ~ ~ ~ ~ ~ (11TIB ~ 1. 4i'RCfll~ ~ 7.06 0.50 6.96 0.50 2. ~ q"j'RCfll~ 7.08 5.50 6.88 6.00 • 3. Qfau1f11a1 4i'R' Cfl l ~ 5.12 9.17 5.09 10.00 4. lT?I' m (3ia~ ~ftll lT?I') 7.00 2.42 6.97 2.50 5. lf5r 7.92 9.46 8.43 10.04 6. ~ 'f1'lfT'iffi lT?I' -~ 9.03 0.39 9.72 0.39 .. 7. ~ 'f1'lfT'iffi lT?I' - ~ 14.54 0.88 17.03 0.79 8. ¥' rITTc -¥· tlc4 ~ ~ ~ 9.05 7.67 10.78 7.27 9. ¥' rITTc - ~ ~ 14.55 3.85 14.95 4.37 10. ¥' '4TR - 3Rl qf31Cfll~ 14.59 14.15 14.97 9.44 11. ~ 6.23 3.00 6.17 3.00 - 12. °4TfR;f 66.79 55.28 66.47 57.17 13. tj \ifl Cfl'< oI 33.69 17.00 33.57 17.00 14. ~ rITTc 44.73 38.33 45.88 36.08 • 15. ~~ 19.78 3.98 23.55 4.07 16. 6ftlfT 44.21 53.47 45.06 53.21 17. ~~ 53.86 26.89 57.61 27.37 18. CfR l={";:fi~ 69.38 28.89 75.91 29.37 19. ~~~ 21.05 1.66 24.24 2.18 20. ~~ 15.90 22.42 20.40 35.56 • 60 was made possible by effective budgetary control and Modernisation of Postal Services, 0.00% on Railway Mail monitoring the progress of expenditure on a monthly basis. Vans ?nd 1.96% on Mail Motor Vehicles and other . The \. aJue of Gross Capital on fixed assets rose to Rs. Capital Outlay J 2,84 1. 3 1 Mi Ilion at the end of the year. The net 9.5 The expenditure on fi xed assets in the year 2004- progressive fixed asset value upto the end of the year 05 was Rs. 1,279.77 Million, of which 12.04% was on was Rs. 11 , I 06.27 Million. Land and Buildings, 86.00% on Mechanization and Table 11 COST OF SERVICES (In Rs.) SI. Name of Service 2002-03 (Actual) 2004-05 (Projection) No. Aver age Aver age Average Average Cost Revenue Cost Revenue l. Postcard 7.06 0.50 6.96 0.50 2. Printed Postcard 7.08 5.50 6.88 6.00 3. Competition Postcard 5. 12 9.17 5.09 10.00 4. Letter Card (inland Letter) 7.00 2.42 6.97 2.50 5. Letter 7.92 9.46 8.43 10.04 6. Regd. Newspaper-Single 9.03 0.39 9.72 0.39 7. Regd. Newspaper-Bundle 14.54 0.88 17.03 0.79 8. Book Post-Book, Pattern & S.Pkts. 9.05 7.67 10.78 7.27 I 9. Book Post-Printed Books 14.55 3.85 14.95 4.37 10. Book Post-Other Periodicals 14.59 14.15 14.97 9.44 J l l. Acknow Jedgement 6.23 3.00 6.17 3.00 12. Parcel 66.79 55.28 66.47 57.17 I 13. Registration 33.69 17.00 33.57 17.00 14. Speed Post 44.73 38.33 45.88 36.08 r 15. Value Payable Post 19.78 3.98 23.55 4.07 16. Insurance 44.21 53.47 45.06 53.21 17. Money Order 53.86 26.89 57.61 27.37 f J8. Telegraphic Money Order 69.38 28.89 75.91 29.37 , 19. Indian Postal Order 21.05 1.66 24.24 2.18 J 20. Foreign Mai I 15.90 22.42 20.40 35.56 f 61 3lt2lm 10 ' 10.1 f 62 , Chapter 10 HUMAN RESOURCE DEVELOPMENT I0. 1 The strength of an organization li es in its people. Postal Staff College The Department wi th a manpower of 2,46,678 regular 10.3 The Postal Staff College India, Ghaziabad i e;nployee and 2,93.656 Gram in Oak Sewaks has a well the apex training institution catering to the training needs d ... veloped training infrastructure. Pri ority has been of the managerial cadres of the Department. The a..::corded to human resource development, which in pri mary objecti ve of the Co llege is to impart induction recent years received added stimulus in view of induction of technology in postal operations, thrust on marketing as well as in-service training to the officers of the lnclian of varieties of products in collaboration with Public and Postal Service and Postal Service Group "B'' with a Private sectors. bringing changes in the Financial Services view to inculcating requi. ite knowledge, skill. and and Business Development Activitie . Extensive training attitude to enable them to make the postal system programmes have been prepared for both on the job as effective and responsive to customer.' needs. wel l a institutional training forthe managers, operati ves Postal Training Centres and other functionaries, for continuall y upgrading skills and profe sional competence. 10.4 The six Postal Training Centres have been established taking into account the requirement of the Training Infrastructure Postal Circles. 10.2 Following training in ti tute. take care of the t:-aining needs of the Department:- 10.5 The main objecti ve. of the Postal Training Centres are :- • Postal Staff Coll ege India at Ghaziabad (PSC I) fo r training Group 'A' and 'B' • To impart inducti on training to Inspectors offi cers and officers from the Accounts of Po. ts and Postal & Sorting Assistants; Line: • To impart in-'>e rvice and refresher training • Postal Training Centres( PTCs) at to Postal and Sorting Assistants, Saharanpur, Mysore, Yadodara, Darbhanga, Supervisors, Inspector Posts, Assistant Madurai and Guwahati; Superintendent Posts, Postmasters, etc; and 60 Workplace Computer Training • • To impart the skills and knowledge required Centre (WCTC ) at the Headquarter of for understanding and operating computer Circles/Regions: hard wa re and soft ware systems relevant • Workplace learning whereby short duration to the needs or the Department. training of less than one week is organi zed at nodal points like Divisional/Sub-Divisional I0.6 During the year 2004-05, the Postal Staff College level on selected Postal Operations to India. six Postal Training Centres and the Workplace Postmen. Gramin Oak Sewak Branch Computer Training Centres have trai ned the following Postmaster., and Mai l Deli verers. number of officers/staff:- 63 I iJ;. ~lffUT Cf> i 4 ~ - ~~ 6Jq) ~~ ~ ~ ~lffUT ~-W(if ~ ~lffUT ~ 1. ~ ~!RUT 193 2,502 - 2,695 2. flq l ¢ 1 ~1 ~!RUT 238 6,102 - 6,340 • 3. "1'M'l qf1 ~ q-)q '"l ~ ~ ~ - - 33,718 33,718 cpl fl Cl I¢ Icll 1 ~!RUT 4. ¢9\C'1 ~ 315 10,637 23,218 34,170 5. ~ ~ ~/~ cpl ~!RUT 13 23 - 36 6. ~lf ~!RUT~~~~~ 8 - - 8 ~ 767 19,264 56,936 76,967 • 64 S.No. Training Activity Postal Training Institutions Po tal Staff Postal Nodal points/ Total College Training Workplace Centres Training Centres l. Induction Training 193 2,502 - 2,695 2. In- ervice Training 238 6,102 - 6,340 3. In- ervice Training to GDSBPMs, - - 33,7 18 33,718 De li very Staff, etc. 4. Computer Training 315 10,637 23,218 34,170 5. Training of officers/ taff of 13 23 - 36 foreign countries 6. Officer ent for training abroad 8 - - 8 Total 767 19,264 56,936 76,967 r r 65 ~ 11 • 11.1 ~ ~'l111T ~ WtJPitOI 3tJx 4>14gJ~IC'1dl ~ ~ ~ . ~ llill wrR 3ITT ~ ~ <)? ~ '41 00 cf> ~ ~ 'filirq, ~ ~ ~ 31UrlffilT ~ ~ ~ \3f1' ' 66 Chapter 11 VIGILANCE ACTIVITIES 11.l The Departme nt of Posts has a fu ll-fl edged prevention, detection of corruption and other malpractices vigilance set up at its headquarter at New Delhi headed in the Department and it field offices. by the Secretary (Posts) for mainte nance of integrity 11 .4 Peri odical meetings with CBI at vari01_1s level and efficiency in the Department. He is assisted by the are he ld and Agreed Li ts of uspected :>fficers drawn Deputy Director General (Vigilance), who i the Chief up in consul tation with CBI. Clo e watch is kept on the Vi gilance Officer (CVO) of the Department. The CVO li sted officer . List of Officer of doubtful in tegrity ha act as the Special Assistant to the Secretary in all al o been prepared . matters pertaining to vigilance and provides a link between the De pa rtme nt of Po t and the Central 11 .5 Investi gation by deputing officer from the Vigilance Comnti sion (CVC). The CVO is assisted by Directorate are carried out in important cases. The case a Director (Vigilance), three Assistant Director General are also reported to Police/CBI, where neces ary. and one De k Officer at the Headquarter. 11 .6 Surpri e visits are carried out in offices through 11.2 At the Circle, Regional and Di visional levels, the Central Checking Squad to detect leakage of revenue. vigilance related functions are discharged by heads of Appropriate action i taken to prevent malpractices and rhe e formatio ns, viz. Princ ipal Chief Postmaste r leakage of revenue. Vigilance acti vities during the year General/Chief Postma ter General, Regional Postmaster (including attached and ubordinate office) were as General and Divisional Heads, as part of their overall fo ll ow : - duties and re pon ibilities. (i). 7 O fficer and I ,4 16 other . taff were 11 .3 Besides, dealing with vigilance ca e , as a part awarded major penalty while 46 Officer J of preventi ve vigilance the CVO arranges regular and and 6,580 other taff were awarded minor urpri e in pection o f sen itive pot , review and penalty. [ streamlining of procedure , which appear to affo rd scope for corruption or misconduct, initiate mea ures fo r (ii). 46 reports were examined and sent to CVC. r 67 ~12 • 12.1 31.3.2005 cp)- fct'i:n - 68 - " Chapter 12 GENDER ISSUES I 2.1 On 3 1.03.2005 there were 2,46,678 departmental and supportive environment, which wi ll enable them to employees, which inc ludes 3 I ,800 women employee in balance their responsibilities at work with tho eat home. vari ous grades in the Departrnenr ( ee Table 16). Gender T his inc ludes prov iding separate re t rooms a nd . sensitization modules have been included in all Induction recreation rooms for women employees and providing and In- ervice Training programmes of the Department creche fac ilities, where possible. o f Posts. Wo men hold po ition at a ll level in the Department ranging fro m operati ve to policy and decision 12.3 To look into the matter of prevention of sexual making levels. They partake equally in all respon ibilities, hara ment of women a committee chaired by a lady be it office based or outdoor. o fficer of the rank of Director has been set up in the Directorate with four other members. Similar bodies have 12.2 The princ iples of gender equality, equity and protection of the ri ghts of women are a matter of prime been set up at every level up to the Di vision level in the concern of the Department of Po ts. Every effort is being fi eld. The Committee ha not received any complaint made to be sensitive to their needs and ensure a thri ving during the year. r Se1 /111pathy Higher Seco11dmy School, Madurai. Tamil Nadu '5T 69 \ •• I • I ! ~ ~ 1; ~ r~ ! ! ~ _i ! r~ !! 1: 111 i: ~ i 1 l!11~;~1~~~f i!!i ti!~i1C~§!~ it iI!!l!i!,/S~<&; ~l~I I ~Ii !i~ ~i ! ;~ ~~~~tt~J~?w ~ti~ ~& Staff Relation Bharatiya Po tal Employees Federation(BPEF). As soon as the notice was received, w ith the initiative of the 13. 1 During the period, the Department endeavoured De pa rtment, the Office of the Chief Labour to maintain harmo ni ous and meaningfu l relati ons with Commissioner initiated conciliation proceedings with the the Federations and Unions/Association of its employees. federations as per provi ·ion of the lndu trial Disputes A meeting of ational Federation of Postal Employees Act, 1947. Secretary (Posts) also held meeting with 1 and its affiliated Unions with the Hon' ble Minister of the leaders of federations/unions on 28'h February, 09 h Communications & IT was held on I 7 1h November, 2004 March. and 14'" March. 2005. After a meeting of to discuss the grievances of the Postal Employees. The ati onal Federation of Postal Employees and Federation Hon' ble Mini ter had a brief meeting with the Union of ati onal Postal Organi sations with the Hon' ble leader , however, detailed di scussions could not take Mi nister of ~ommuni ca ti o n s and IT on I 4lh March, 2005, place. Secretary (Posts) :iad Periodical meetings wi th an agreement was signed with the Federations and the all the three Federati ons and their affiliated unions during strike notice was withdrawn. Neces ary follow-up action the period, to discuss various staff problems. The on the charter of demands has been/is being taken as periodical meetings with National Federation of Postal per the aforesaid agreement. Employees (NFPE) and with the Federation of ational Posta l Organi ations (F PO) were he ld o n I 7'h 13.5 A a foll ow up acti on of di cu . ion ~ held in the 1 meeting of the Departmenta l Council he ld on l 8 h November, 200-L Secretary (Posts) aJso he ld an infonnal ovember, 2003, the members of the taff side visited meeting with Bharatiya Postal Employee Federation Postal Training Cemre, Mysore on 12•h July. 2004 and (BPEF) on I 9'h November, 2004 expressed satisfaction regarding training process. 13.2 The meeting of Departmental Council (JCM) in 13.6 ln so fa r as Pu bl ic Grievance Redressal work the Department of Posts was held on I 81h February, 2005 is concerned, it is to mention that in the Department of in a congenial atmo phere wherein all agenda items were Posts. the Federations/Unions have been provided with di cu sed threadbare and in mutual agreement with the enough opportunities in the form of formal as well a. • staff-side as per the pirit of the sche me. eces ary informal meeting to redress their gri evances. Further, fo llow-up action i being taken on the agreements reached with a view to ensuri ng greater openness in the in the meeting. govern ment functioning, the staff representatives are kept 13.3 A Seminar on Union matters wa organi ed in apprised about the new developme nt. taking place in the Postal Staff College, India on I 9'h and 2Qlh October, the Department by way of granting . pecial meetings as 2004. The leader from the Unions affiliated to all the well as during periodical meetings with Minister/Sr. three Federation in the Department of Post. attended Office rs . In additio n to above. a compilation of instructions relating to Trade Union Fac ilities admi sible the Seminar. to Service Associations/Unions was issued on 25'11 June. 13.4 A notice for indefinite trike w. e.f. I 5'h March, 2004. 2005 along with a Charter of Demands was served by Staff Welfare ational Federation of PostaJ Employees ( FPE) and Federation of National Postal Organi a ti o n ~ (F PO). 13.7 The o bjecti ve o f the Postal Serv ices Staff A similar notice for indefini te strike was also given by We lfare Board is to promote, develop and organise 7 1 -. (i) ~ tfi. ~. ~ 'tr' (~ ~) ~-$~~ 20,000 ~- (ii) ~ "tf-1. ~' \;ft ;g) \{fl\{ 'i 'l"ft ~-{il~fcfiC'1 ~ 3tR 32,000 ~- (Cfl1kCfl ~) "fmf~~-$~~ • (i ii) ~ ~ ~. Gft;g)\{flf.l"IQ'l\{'i ~-$~~ 10,000 ~- (3rtu roi ~) 13.9 ~ 2004-05-$ ~. 55 fl1F&!ll1 ~--$ ~ ~ ~ ~ ~ ~ -$ ~ 3tR ~ Cfll4CflC'11Lfi ~ 13.13 01 3ltfc;r, 2004 ~ 31 ~. 2005 qft ~ -$ 3tR l>lF[>RlCfl 3111Ri31l &m ~ Cf1i:h11Rll1 ~i)-qx ~. 3lldCJ>Cll4t11R~1 $ ~ ~ ~ CJ>c>4IOI -$ ~. ~-$ G1 Cfl4t:11Rll'i ~ - welfare, sports and cultural acti vities for the employees has been sanctioned for payment to the fami ly of the of the Department. The Board receives grant-in-aid for deceased offic ial from Central Welfare Fund besides Rs. thi purpose from the Con olidated Fund of India. 7,000/- ancti oned from Circle We lfare Fund, as per Vol untary contributions from the staff and collections existing instructions. through sports and cultural acti vitie are al o arranged. lI 13. 11 The Committee constituted for deciding grant 13.8 The fund of the Welfare Board are utilised fo r of financial assistance on compassionate grounds headed activitie like sports, recreation clubs, financ ial assistance by Member (D), cleared 3 proposals relating to grant of in cases of ill nes , death and natural cala mi ties, financial assistance in a meeting held on 09'h December, educational cholarships, subsidy for excur ion trips, 2004 as detailed be low: - grant to he lp handicapped s ta ff and the ir children, Vocational Training Centres and Creches, etc. During Holiday Homes the year 2004-2005 an amount of Rs. 55 Million was 13. 12 30 Holiday Homes are functioning at various allocated for the purpose. S.No. Name & Designation Purpose/reason Amount (i). Shri P. Unni, Group 'D ' For his own u·eatment Rs. 20,000/- (Kerala Circle) (ii ). Shri . Suresh, GDSMC To purchase Tricycle and Rs. 32,000/- (Karnataka Circle) also for his own treatment (iii). Shri Syed Saleem, GDSBPM For his own treatment Rs. I 0,000/- (Andhra Pradesh Circle) 13.9 During the year 2004-05, out o f the total Budget places of the country for the benefit of the employee Grant of Rs. 55 Million the total expenditure on Welfa re/ and their fami li es. Sports acti viti es of the Department as well as on grant Sports of relief/fin ancial a. sistance to employees affected by natural calamities was Rs. 53.8 Million. The amo un t 13. 13 During the period from 0 I" April, 2004 to 31 " disbursed to C irc le Welfare Funds including Directorate March, 2005, All India Po tal Sports Tournaments for Welfare Fund, Postal Training Centres and Postal Staff 12 events viz. Table Tennis, Basketball, Hockey, Football , College wa Rs. 26.25 Million. An amount of Rs. 8.99 Badminton, Kabaddi, Vo lleyball. Wrestling, We ightlifting/ Mill ion was disbursed to Circle Sports Funds. Besides Powerli fting & Best Physique, Athl eti cs & Cycling, this. an amount of Rs. 18.53 Mill ion was al located to Cricket, Chess & Can-om, were organised. In addition, five Circle We lfare Funds for providing financ ial a Cultural Meet was also organised. I 7'h Postal Sports assistance to n oodffsunami affected employees of the 1 Board Meeting was he ld on 28 h October. 2004 at Department. Bangalore under the Chairn1anship of Secretary (Posts). Financial assistance from Central Welfare Fund 13.14 During the period under review lndia Post Teams in case of Departmental Officials' death due to participated in various ational Eve nts. Two officials of attack by robbers/ terrorists/riots etc., on du!) the Department participated in the World Be nch Press 13.10 During the period trom I'' April. 2004 to 3 1" Po\N erl ifling Tourname nt he ld at C leveland. U.S.A . March. 2005 one such case occumxl in which Rs. 43,000/- during 2"J to 5'h December, 2004. 73 I' 1 11 ~ l I \ l l l l I I I ~ I I I ~ l \ I ~ I I ! iJi~1£ii!i'" g i~~ ili!!~i -!ii? 11~ j~1r'f~l~i~ ! i~;; ti11tii? !i% 1 ~ tii r&~iw! 1~i1 !\'< rs~ ¥i~ --'t t%"'~ . 1< I f!i;~J1&;""i 1 ""Ii! !!!%!~~~ !1&1ij ;!~ wlfii ~i'fR1£i ~ it-g.., ,!;'.re i [ i Ii! ~] - ~ ~ i w~ ~ ~ ~ i ! ·~ ~ 1&. l ~ ~ ~ w. ~ wi "" 'IL~ -1li ~ 1£ ['~ 'Ji: f --i " 1 ~ ! ; i 1q 1£ ~ ~ r~ § g j ~ ii i $· i ~ ~ i · ~; i ~ ~ ~ 1 :iii!~~!t! t~ ~!~! i ;$i1{fit~i t!~1: ~ i~~ ~ 1£ ~ re i ! ii ~ i i i 1 ~ J! ; ! ! i t i ~ I ! ~ ~ I ~ ~ i " 75 ~. 311~. '"lt:((lwil ~ ~ ~ ~ q)T 3lJCITG ~ICfllllct ~ ~ ~ ~ 9,25,041 +:fPiffi Cl?T ~ "¥9 ~ ~ cpr& %~ ~ ~ ~ GRF1 'J.XT fcl;m fcITTlT 1l 13.25 ~ ~~ m ~~ -q ~ fctiwT ~~ 13.31 ~ ~ Cfl4il 1Rll1 'Cfl1 ~ ~. ~ 'Cfl1 ~. ~ j&ilC'1~\ ~ ~ W. ~ ~ ~- ~ ~ ~ ~ ~ ~ '(1'2lT ~ l ct>lllal rfi ~. ~ ~ ~ A<~11C'1ll Clwr C2fCRIT 13.28 ~ 14 ~.2004 q;) fcriwT 1l ~ ~ ct) 4<:;l""1~ m ~~ct)~ Im~ 4l' 76 and Marketing Directorate and PLI Directorate of the handled 9.89,060 cases of publi c grievances and a total Department. of 9,25,04 1 cases were settled during the same period. Measures to resolve grievances on priority basis continued 13.23 In order to effectively moni tor the progressive throughout the year. Quarterl y meetings of Oak Adalat u e of Hindi in the Offices of the Department, Official Language Implementati on Committees are functi oning and Post Forum were held. in the headquarters a well a in all the Subord inate 13.30 The Department has offered its valued customers Offices. the facility Lo register complaints on-line on our Web site } 13.24 OL Branch acquainted all the Sections of the (www.indiapost.govt.in/adminlogin.html), without Directorate. C ircle Headquarters and other concerned vi iting any post offi ce. Further they also got their reply Offices of the Department of Posts with the O L Act, on their e-mail address. In order to settle all complaints Rules a nd instructi ons issued there unde r for the ir expeditiously by processing them on-line, the Department complia nce for achieving the targets fi xed by the has s ta rted handling o f compla ints on-line Departme nt o f Offic ia l La ng uage in the ir Annua l (www.indiapost.gov.in/ccclogin.asp). In the interest of Programme fo r the year under review. handling YIP cases on-line for the ir prompt settlement, 13.25 The Q uarterl y Progress Reports received from the Department has started processing Y lP cases on all the Secti ons of the Directorate, C ircle Headquarters, line (www.indiapost.gov. in/viplogin.asp). Posta l Tra in ing C entres, Posta l Staff College, PU 13.3 1 With a view to sensiti ze the staff of post office , } Directorate and Business Developme nt & Marketing orient the customers about norms of transactions and Directorate regarding the progre ive use of Hindi was redressal of gri evances as well as obligati ons on their al o reviewed by the OL Branch and necessary correcti ve part for improving the q ua lity of service, the J measures were taken in respect of the discrepancies noticed. implementation of C itizen ·s Charter has been carried out in more than 5,5 13 important post offices. 13.26 The Second Sub-Committee of the Committee of Parliame nt on Offic ia l Language a lso mo nitors the Change in Designation implementation of Official Language Pol icy. During the 13.32 The designation of the test category 'D' Post i.e. period, the Committee inspected three offices. Packer in (a) Administrati ve Offi ces and Subordinate 13.27 In pursuance of the directive laid down in the O ffices (b) Foreign Post Offices has been re-designated annual programme 2004-05 i ued by the Department a Peon and Mail Peon respecti vely. of Official Language (Ministry of Home A ffa irs), twenty seven o ffices were inspected. 23 Secti o ns of the Establishment Directorate have also been inspected in connecti on with 13.33 Shri R. Ganesan was promoted as Secretary the offi cial use of Hindi duri ng the peri od. (Posts) on 0 1. 12.2004. During 2004-05. One Officer was J 3.28 Hindi D iwa was observed in the Department promoted to the post of Member, Two Officers were e n 14 'h September, 2004 and Hi ndi Fo rtn ight wa. promoted in the grade o f Principal C hief Postmaster c bserved from 14'" to 28'h September, 2004. Prizes were General, Four Officers were promoted in the grade of di tributed to the winne rs of various competitions he ld C hie f Postmaster General, and Two Officers were during the Hindi Fortnight. A two-day Hindi Workshop pro moted in the grade of Po. tmaster General. Eleven was also organi ed during the fortni ght. Offi cers were given promoti on in STS grade. 56 Group 'B' Officers were promoted to JTS and Four Indian Public Grievances Postal Service Group ' A' Probatio ners have been 13.29 During the year 2004-2005, the Department appointed through CSE (Main), 2003. 77 .. • ·. ~14 • 14.1 ~'51CP~.~~~iil'fo~T1~ 14.3 3ffill ~ ~ -q 4,008 "5TCf)tR ~ . ~ ~ ~. ~ a)?{ -q fclCfJl\(ilfiiCf) CfJl4CfJC'114l ~ ~ j{..c dl~ct>i 12 • ~ ~ ll 4~\iHl'l d czn:T ( ~ R:i~'1 ~ . i1) 3lfu"R ~ ¥J Cll 2002-03 459.10 25.30 5.51% 2003-04 633.04 39.13 6.18% 2004-05 1421.60 42.40 2.98% 14.5 l'fRq ft-mq;=r fcrCfJm t9; gtffi~ ~ ~~ IR?O ~ 1Jfulff01 lJG"R ftl> 78 Chapter 14 DEVELOP1\1ENT ACTIVITIES IN NORTH EASTERN REGION 14.1 India Po t ha taken up special initiatives for 14.3 Assam Postal Circle, w ith its headquarters at evelopmental acti vities in the orth-Eastem Region, Guwahati. has a network of 4,008 Po t Office . On in accorda nce with the po li cy g uidelines of the an average, each Po t Office serve a population of Government. 6,647 persons and an area of 19.56 Sq. Kms. North Eastern Postal Circle ha it headquarter at Shillong . 14.2 The North Eastern Region wa previously It has within its jurisdicti on a total of 2,945 Post Offices. 5erved only by one Po tal Circle. However. considering On an average, each Post Office serves an area and the strategic importance of the region, and to ensure po pulati on of 58.45 Sq . Kms. a nd 3885 per on focu sed atte ntion on developmental activities, the respecti vely. ~r twhile Circle was bifurcated into two independent Po tal Circle namely-Assam Circle, co-terminu with Plan Activities the State of A a m, and the North-Eastern Postal Circ le, 14.4 The developmenta l programme initiated in covering the ix tate of ArunachaI Pradesh, Manipur, previous years were continued in the Tenth Plan. The Meghalaya, Mizoram, Nagaland, Tripura and some part expenditure in the North-Ea tern region vis-a-vis the of Sikkim. Each Circ le is under the admini trative total expenditure on plan acti vitie throughout the control of a C hief Po tmaster General. country during the la t three year is g iven below: - Table 12 PLAN EXPENDITURE IN NORTH EASTERN REGION (Rs. in l\1illion) Annual Plan All Expenditure in % age over total India North-East expenditure 2002-03 459. 10 25.30 5.5 1% 2003-04 633.04 39. 13 6. 18% 2004-05 1421.60 42.40 2.98% 14.5 In order to develop human resources, in line with Eastern Region were imparted training in various fields. emerging need of technology induction and provision The details are as given below: of custome r centric service , officials in the North 79 C'll~CJ>I 13 m. ~ ~·co· ~ " 11" ~ ~ m"4tur ~ ~- ~ · ~ 1 . 3R1ll 8 81 373 215 595 2. 3JX'J011i!C'1 ~ - 7 37 10 36 3. ~ - 11 39 37 70 • 4. ~ - 16 67 14 65 5. ~\Jl~"(i:j - 4 62 10 25 6. "11'11~'5 - 9 53 8 24 7. ~ - 19 99 20 80 14.6 ~ atf ij; wfi ~ .q 2004-05 ij; ~ ~ ~ m-;fc ~GT m ~ w 'Cf)'l m ~ ~311 3Rl ~ ~ ~ COT fcfcRur f.l'"'iljfllx t.- cp1 ~ ij; ~ ~ fcp-m 14.9 q1l ij; ~. 6 '5 l ct>tlx'i/ u~11flA • 2 fQJ~cf(;fct> ~ 3iR 2 fii11ftdlli; t 14.11 q1l ij; ~. 5 '5lct>t1Nu~11flAct> ct>lllfC14'i cpr 14.8 q& ij; ~. 5 m ~ ~1fctITT'ul ¢1llf<"l4'i. Cf>RlJlc>ftct>xUI, ~ m ~ ~ 'Cf)'l 3TI'tjfric6lct>xUI, m 12 '5lct>tlx'i!U~llflA 80 Table 13 s. State Training to In-Service Computer Training Training No. Group Training Training For for 'A' & '8 ' to Group Postman GDSBPMs officials 'C' Officials 1. Assam 8 81 373 215 595 2. Arunchal Pradesh - - 7 37 10 36 3. Manipur - - 11 39 37 70 4. Meghalaya -- 16 67 14 65 5. Mizorarn - - 4 62 10 25 6. Nagaian d - - 9 53 8 24 7. Tripura - - 19 99 20 80 14.6 The othe r major develo pmental ac t1 v1t1es with Track and Trace on Speed net to promote Speed undertaken during 2004-05 in each of the States of the Post facilities. North Eastern Region are given below:- Manipur Assam • 14.9 During the year, 6 Post Offices/Administrative 14.7 During the year 5 Speed Post booking/deli very Offices were compute ri zed. 9 Branch Post Offices offices, I J0 Post Offices/Administrati ve Offices were were provided with infrastructural equipment. Further, computerized and 4 S peed Po st Centres were 5 Philate lic Exhibitions were also held. modernised. The Postal Accounts Offices at Guwahati has also been computerised. Three Philatelic Ex hibitions Meghalaya were held and 2 Units were provided with tools and 14. 10 During the year, 3 Speed Post booking/delivery equipments. Further, the fo ll owing phil atelic acti vities o ffi ces, 12 Post Offices/Administrative Offices. one were also undertaken:- Postal Accounts Office in ShjJlong were computeri zed, • 5 Stamp Designing Competitions; one Speed Post Centre was modernized, two Centres I were upgraded wi th Track and Trace on Speed Net to • 5 Philatelic Workshops; promote Speed Post business. Further, 5 Stamp Designing Competitions were also held to promote philatelic f • 2 Phi latelic Festi vals and 2 Semjnars; acti vitie in the area. Construction of I Post Office building and 14 Mizoram staff quarters was completed during the year in the State. 14. Ll During the year, 5 Post Offices/Administrative f ArunachalPradesh Offices were computerized, one Speed Post Centre wa 14.8 During the year, 5 Speed Post booking/delivery modernized, four Speed Post Centres were upgraded offices. 12 Post Offices/Administrative Offices were with Track and Trace on Speed Net to promote Speed - computerized and 2 Speed Post Centres were Post business. Further, 5 Stamp Designing Competitions I modernised. Two Speed Post Centres were upgraded were also held to promote phil atelic activities in the area. 81 cn14cn<114 ~ ~ ~ s ~-~ ~"11l?1 QR!4W1a1~ ~ 3114'1FG! a • - 82 •L One Post Office has been opened by relocation during 'llipura the year. 14.13 During the year, 13 Speed Post booking/delivery Nagaland Offices, 23 Post Offices/Administrative Offices were computerized, one Speed Po t Centre was modernised 14. 12 Duri ng the year, 5 Speed Post booking/ anc:J two Speed Post Centres were upgraded with Track delivery offices, 7 Post Offices/Adminis trative and Trace on Speed Net to promote Speed Post business. Offices were computerized, one Speed Post Centre Further, 5 philatelic workshops were also held to promote was modernized, and two Speed Po t Centres were philatelic activities in Lhe area. Two Post Offices have u pgraded with Track and Trace on Speed Net to been opened by relocation during the year. promote Speed Post business. Further, one Seminar and one festival were also held to promo te philatelic Sikkim activities in the area. 14.14 During the year, I Post Office was computerized. Further 5 philateLic workshops were held. 83 - '\ST. 'i3". ~f'tc./N"NIEN1 "ffT?T 17 31t/c;r, 2005 cM rffl-1 '1f C'1f~ffCCtJ rfffc 'PT ~I launch oflogistics Post on J 7·April, 2005 by D1: U. Srinivasa Raghvan at Chennai. • - - • '\5TCff 'JfCR, ryef ~ '1f N q;(j/q/'$1 !J' ~ (rfvwf ~ q JTCRFR, 2005 ~ ~ 3174)Rifd 19qf ~ 'Jfffifhr ~ i!t'Rl5c6/Ja ~I 19th All India Postal Basketball Tournament held at Ludhiana (Punjab Circle) f during October. 2005. f r • J f t vp:1f, & ~ ~ q 3174)Rifd 3ifrr c:- "fifrc ~- {tq;c ~\i/1$1 J1fd4)fl'ldt / On the spot Stamp Design Competition in Jammu and Kashmir Circle. 85 .. I I I I I ! J I I • l ' ' .. ' l I ' l ' I -! ~ ! r? 8 ~ ~ i i ~ ! § ~ ] ~ ~ ~ -~ ~ ~ £ ~ ~ ~ ~ l r l§_,~lfj~~$$~~t~fiii lf?:W?!~ ~ PART-II ACTIVlTIES (April - December 2005) Expansion of Postal Network International Day of Peace. Letter boxes (with miniature sheet), World Summit on the lnfo nnation Society, Kolkata I.I During the period, e fforts were m ad e to Poli ce Commissionerate and New born Health in India. rationali e and ri ght size the postal network in consonance A meeting of the Philatelic Advisory Committee (PAC) with the policy initiati ves u nde r the IO'h Plan. was held on I 7'h May, 2005 at New Delhi. Based on the Accordingly. the network wa expanded whe never discussions and recommendatio ns a programme for es entia l by rede ploying ma npower and resources release of stamps during 2005-06 was decided. A new without reducing the access to postal services, as per 220 x 11 0 embossed envelope (for A-4 size paper) was approved policy. This right sizing is a continuing proce. s. launched at the Heads of C ircles Conference in Chennai 1n 2005-06 in variou C irc le , up to December. 86 Post by the Hon'ble MOC&IT on I 8'h July, 2005. In course Offices were merged a nd 69 Post Offices were of the Heads of C ircles Conference on I 8'h July. 2005. relocated. the Hon ' ble MOC&IT also launched a Stamp Pouch containing stamps amounting to Rs. 100/200 to be sold Computerization and Modernization of Mail through Postmen. A white A-4 size envelope with a Operations specially designed embossed postage symboliLing modem 1.2 During the year 2005-06. 18 Head Record India Po t brand image was launched by Hon'ble Offices and 34 Registration Sorting Centres with fi nancial MOC&IT, in the conc luding function of the outl ay of Rs. 12 Million and Rs. 26.6 Million respecti vely sesquicentennial celebrations of India Post on 18'h are targeted to be computerized. Also 4 Mail Offices October. 2005. along with a set of four stamps on Letter are to be modernized (improving ergonomics) with a tocal Boxe of India. A special presentation folder Lo showcase financial outlay of Rs. 0.5 Million. the set of stamps was also released. Mail Motor Service 1.5 Phi latelic Exhibiti ons were held at differe nt level around the country during the period. Circle level 1.3 The Mai l Motor Service, Mumbai Unit has a exhibition were held in Gangtok(Gangtok'05) and rleet strength of 175 vehicle . Majority of these vehicles Kolkata (Stampshow'05) and some of the regional level are Light Commercial Vehicle (LCYs). In a drive to exhib itio ns were held in Mussourie (Hima layan o pe rate these vehic les o n Compressed Natura l Adventure'05) and Tambaram (Tampex'05 ). Besides, Gas(CNG), this year number of vehicles operated on district level and divisional level. exhibitions were al o clean fuel has been increased to 11 1. Thus Department held all over the country. India Post participated in the of Po ts maintains one of the bi ggest fleet of C G 'Taipei 2005' International Philatelic Exhibition held at propelled LC Vs in the country. Taipei from 19'h - 24"' Augu t, 2005. PHILATELY lNTERNATIONAL RELATIONS 1.4 During the period , 3 1 is ues comprising of India Post-a Member of Quality of Service Fund commemorati ve/special postage s tamps have been Board of Trustees t issued. Among the more significant and beautiful stamps issued. mention may be made of sets on Dandi March 1.6 Secretary (Posts) and Deputy Director General 1 with miniature s heet). Bandung Confere nce, World (IR) attended the meeting of the Board of Trustees (BoT) e nvironment Day (Green Citie ), State Bank of India, of Quality of Service Fund (QSF) held in Tokyo. Japan 87 '• .. ~~)~~mt(~ 3TI it)~~~~ fWnl ~ umft %. ~ 'lffiCl ~ ¢14451- 88 ,.. from 05th to Q8th April, 2005 . The Board of Trustees Committee on Technical Assistance and Quality of comprising nine elected members from different Service. ~uring the APPU Congress which is held every geographical regions manages the work of QSF. India four ye trs, India was elected the Vice-Chair of the is an elected member o f the Board of Trustees. The APPU Executive Council, a body which function Quality of Service Fund was set up by 22"d Congress of between two Congres es and i responsible for managing Universal Postal Union, a specialized agency of the the affairs of the APPU. United Nation , in 1999, with the aim of improving the Projects quality of postal ervices in developing and least developed countries. The next meeting of the BoT was hosted by 1.10 The Department undertook projects for lndia Po tin New Delhi from 20th to 22nd July, 2005. computerizing Post Office Counters at Ge neral Post Offices in Dhaka, Kathmandu and Yangon. The project 1.7. As a leading postal administration in the region were taken under the Multi Year Integrated projects of and as a member of the Board of Trustees of the Quality the Universal Postal Union with fund provided by the of Service Fund, India Post organized a workshop on Union. These activities were taken up by the UPU through Quality of Service Fund of the UPU and new ystem of India Post in recognition of its capabilities in the area of 8'h Terminal Dues fo r the Asia Pacific region from l to computerization and software development. The projects 2Q1h July, 2005 in New Delhi. The aim of the workshop were started in January, 2004 and divided into three phase . was to fami li arize participants from the Asia Pacific The first phase related to site survey and system rudy countries with the changes in the Quality of Service Fund while the second related to installation of software and procedures and with the new accounting procedures for imparting training to the concerned taff. Review and Terminal Dues that became applicable from l " January, checking of in taJlation and application comprise the third 2006. As many a 28 participants from 20 countries and fmal phase. The projects have successfull y been participated in the work hop. India Post and Japan Post completed in the current financial year with the visit of jointly granted fellowships to all participants from least the India team to the country for the third and final phase. developed countrie . I.I I. India Post al o comple ted the project of Asia - Pacific Postal Union computerization of four Post Offices in Maldives in August, 2005. The project was started in 2003 jointly by 1.8 A three me mbe r de legation compris ing the Department of Posts and Telecommunication Secretary (Posts), Deputy Director General (IR) and Consultants India Limited. The project co ting US $ Assistant Director General(IR) panicipated in the 9'h 75,000/-, was funded by Ministry of External Affairs and Congress of Asia Pacific Postal Union(APPU) held in Maldives Po t in the ratio 65:35. The project mainly Seoul. Korea from 30'h May to 4th June, 2005. The involved customization and installation of the Meghdoot APPU is a restricted Un ion, which is affiliated to the Software developed by India Post. Universal Postal U nion, a specialized agency of the United Nations. The APPU, having a membership of Delegations 29 countries, including India, ha been formed with the 1.1 2 A three-membe r de legation comprising objective of promoting cooperation in po tal ervices Secretary (Posts), Deputy Director General(IR) and among member countries. Director(Technology) attended the World Postal Busines Asia-Pacific Post Cooperative Management Forum and Post Expo 2005 held in Paris from 3rc1 to 5th Board (APPCMB) October, 2005. Secretary (Po ts) also met the Chairman, La Paste, France and discussed the various areas of 1.9 India plays an active role in the affair of APPU. mutual cooperation. Besides being a member of the Governing Board of the Asia Pacific Postal Train ing Centre and of the 1. 13 A three-m e mbe r d e legation compris ing APPCMB, India is C hairing the APPU Standing Member (Ope ration ), Postal Services Board, Deputy 89 "' ! ._ r • . ' f ~ ' .. l I r '.' ' \ 0 0\ ;iii !f iit ~ l- if"" i ~~:1~ - 1: ;it!~~ i jij ~ ii. ~i,it~!~: !~!~i!!tf~ ~!;!~,rg1~ '~iii~ , ,f& ~ er& :I& ~ - ~ 11; - ~ t ~ ~ tr; ~ ,f& - ,j& ~ ~ ~ [;: ·I ~ J I 'fr tr ~ 0 ~ I& . 1r" . ~ r; ~ - i ~ 't .. ~ ~ i f& ~ f& aY ~ 8 1& ~'fr.t ~ ~~!~f&qvf;: ~ f&~ ~~ t ~ 15": -g 15 ~~ ~t-'.;;.\i ~ l _;ii _~<&:_§'. 91 0 \ t • ,. I r r I ~ I 0 " r • ( JJf1& iii~ 1~•tt~ i1:?~l.!~~~11~1~i14 ~~ii ii~! ti f iis~ §1& ~! ~l?~w !!i ~*i!~ ! ~~ f $ ~ 4& ~1J;~l N~~ ~1~ J@ ~~ ~ f; ~~~ 8 !> I& ~ * i i & l 1:~ ~ ~ ~ 4& - [;'. r~ i ~ · ~ ~ ~ ~ § 1 i e ~ ~ 1& . ~ . ~ .~ g: ~ ~ ~ ~ i i ~ ~ ~ · ~ $ ~ r; 1& i ~~ ,g~~ ~1&fY~ ~~~£ ~-5: ~ ! $~8~N tjt ~8 ti&!l;;~j~ i~~i~ isil;!~~~~:: §~;~ !~ ~;,, ~ [ 4& ! ~ ~ : £ ~ : ~ ~ ~ ,J!i ~ ! ~ ~ ~ ~ i i 4& ~ i: ~ l ~i~~I ~;;> ~ *! "'~ j1f~ g; !§~ ~;~ ~;! !* t!t;:~~ l v;!i~ ~ 10 f !!!"' ~ ~!~ ti"'i i! ,is 93 r ,. r ' r r /'l I t i~ ~~i'f& ~!&~~ ~ i ~~fit~ [ ~ ~ ~'f&'f& ~j ~ ~ 1! [t~ tP'1 ~:iw ~ ~!'i1£~<&£-re; f5 !iii I i g."" 4 ~ 1&! 11' ~ ro!1& ~ ~ i ~:§ ~ii:,i!ti ~$~&'~ {Ji;~ 1&- Jq-~t~l&i.~~~ ~~ii; ~~ -i*~g l Corporate e-Post Payme nt Software, to provide not only e-Bill facility but also e-Y'.JP to faci litate e-Commerce. 1.26 The corporate version of e-Post service was launched on I 8'h October, 2005 by Hon'ble Minister for City Post and Inter-City Post Communications and IT during the closing celebrations of the Sesquicentenni al Year of India Post. The corporate 1.30 [t has been decided to introduce two new vers ion of e-Post would enable:- competitj vely priced variants of mail fo r local and inter city mails. The City Po t and Inter City Post would be • Simultaneous sending of a mes age to 9,999 more efficient variants of the ordinary mail service and addresses. would offer some value additions, such as (i) special handling to ensure time sensiti ve delivery; (ii) intimation • Scanning of the message at the premises of the of de li very fac ility; and (ii i) MIS facility. The product senders. This wi ll enable the corporate custome rs would be aimed at business commun ity and the to pre pare their me sage o n the ir official mi ni mum number of articles accepted at a time would stationery, scan it and then send it from their own be 50.The City Post Service was introduced as a pilot compute rs. in Yijaywada and the Inter-City Post Se rvice was Pick up Service introduced as a pilot between Hyderabad & Chennai; and between Hyderabad & Yijaywada districts. 1.27 Pick up service by Postmen was launched by Speed Post Gold } Hon'ble Minister for Communications and rT at the Heads of Circles Conference he ld at Chennai on I 7'h 1.3 1 To meet the demand fo r a highly time sensi ti ve and l 8'hJuly, 2005. Postmen will pick up not onl y Speed hi gh value Speed Post product, a pre mium post service r Post articles, but also ordinary letters while moving in called 'Speed Post Gold ' is to start between business their beats to deliver letters. di stricts of Delhi and Mumbai. This would be a time sensitive, high premium mail between limited business Speed Post Passport Service J d istricts of limited metros fo r guaranteed delivery 1.28 Speed Post Passport Service was extended to before lunch next day with POD/100 on demand. It the Field Post Offices (FPO ) of the Army Postal wi ll be extended to business districts between other Service. metros also. E-Commerce Express Parcel Post 1.29 Confederation of Indian Industries in 1.32 The Express Parcel Post(EPP) rate was revised 1 coll aboration with India Po t organized an e-Business w.e.f. 25 h October, 2004 keeping with the need for Summit 2005 on 22°d July, 2005 at Hotel Taj Palace, New consoli dation of the Service and to suit customer's Delhj . The Summit was attended by all the major e requirement while retaining its viability. There has been about 30% increase in revenue in the current financial commerce players in the country. The Department was year 2005-06 till December, 2005 as compared to the intimately involved in the organization of the Summit. revenue earned in the same period last year. Member (O&M) was invited in the opening session to give his views along with Member Secretary, Planning Creation of Parcel Division Commjssion. CGM (BO & MD) gave a presentation on business opportunities offered by India Post and GM 1.33 A Parcel Division has been created in Business (M) spoke about the potentialities of the e-Bill Post Development and Marketing Directorate for focused Software. As a result of the interaction, e-Bill Post management of all kinds of parcel products, including Software is being enhanced to become a complete e- EPP. Similar Parcel Divisions have been established 95 1· :- \ !. r 1 r I J " • ., ~ " ' ( i ~I ~fl~ f !~ ~ Wti!li if;~ ~ li ~ i l t' ! j; ~ ~; - ii~ i :i lt ~ w; - ~ ,i l i ' i ~ i ~ i ~ ~ ~~~ii~~~ t w;~~~"'$iF~!i f!t~ ~ !'~~ ~ ~j L~li it~t ~ i; ~ii!~l!I! - ~;~{ ! i ~~j ! i & l~~!~-ti l !j~1&1:1r~t{i l ~1Si i $toii i ~! g ~ ~ i f i ~ . ~ i j j l- rs w~ ~ I ~ w; I g i J ( ~ 'g ! ~ $ ~ i i '°0\ ~.W'~ i ~~$ fj4Sf iijii !~!~ rsl"" ;:%'"'&$ ~$~ ~ ~ ; ~ i ~ ! :; $ l 1& ~ • ~ r; ~ ~ ~ ~ j 1S ! ~ [ ~ l i 1 ~ ~ ~ ,ftr i;· ,fr -s ~ lJ ! # ~ ~ - ~ ~ ~ ~ r& t ~ r& ,fr i ~ ~ ~ ,ftr ,w ~ ~ t t -w ~ ~ .g;: ~ - r& ~ ,ftr fY_ ~ $ : ,,.- j i r.· .iO ~ l I> 4£ i ~ $ l ·lO i ' ';! i ~ t $ ~ 14£ ~$?!1V 97 ' mr ~ ~ ~ 1.43 ~ 3lCJfU ~ c:'RR fcli:rJTr ~ 3llR Cfl4i!IRll1 ~ (ii) 9.9 fl:IR1 98 - Many enior c itizens who are too old or immobile to make Association on IS'h April, 2005 to discuss the issue visit to Post Office or banks to draw the quarterl y raised by the Association. interest for their expenses are greatly benefited by this customer friend ly service of home de li very payment by 1.44 Periodical meetings of Secretary (Posts) with the Post Office. the National Federation of Postal Employees (NFPE) and Federation of National Postal Organi sations (FNPO) Postal Life Insurance along with their affiliated unions as well as with non 1.4 1 The Business targets for the year 2005-06 and federated union were held on 4'h and 51h January, 2006. business secured from April to December, 2005 are Further, an informal meeting of Secretary (Posts) with detai led below: - Bharatiya Postal Employees Federations and its affiliated Table 14 uni ons was held on S'h January, 2006. These meetings were granted to discuss various staff problems. Another PLI/RPLI BUSINESS : 2005-06 periodical meeting with al l the three federati ons as well Category Target Achievement as non-federated unions is like ly to be held in May, 2006. (Rs. in Million) (Up to December, 2005) Next meeting of the Departmental Council (JCM) in the No.of Sum Assured Department of Posts is likely to be held by March. 2006. Policies (Rs. in Million) An agenda ite ms for the meeting have been call ed for from Staff Side as well as from Official Side and it is PU 60.CXX> 197,84 1 23487.2 under process. RPLI 130,000 5 14,979 30263.9 Staff Welfare 1.42 The mobilizati on of savings as well as Life 1.45 During the year 2005-06, out of the Budget Grant Insurance of the people in Rura l Area has been the of Rs. 55 Million, all ocations were made to the Circles hallmark of Rural Posta l Life Insurance. To tap the vast as under :- mine of RPLI business, the sum assured has been enhanced from Rs. one lakh to Rs. two lakh. (i) Rs.27 Mi ll ion was granted towards the total expe nditure on welfare acti vities Staff Relations of the Department. I .43 During the period, the Department endeavoured (ii ) An amount of Rs. 9.9 Million was to maintain harmonious and meaningful relati ons w ith disbursed to Circle Sports Funds. the Federations and Unions/Associations of its employees. From l '1 April, 2005 to 3 1" December, 2005, (iii) Due to heavy flood s in Maharashtra Standing Committee meeting of Departme ntal Council C irc le, Rs .2 .5 Mi lli o n has been (JCM) was held on I I •h July, 2005. The meeting took a llocated so fa r, for providing financial place in a congenial atmosphere wherein Action Taken assistance a nd o the r re lief in Report on the dec isions taken in the meeting of the accordance with existing instructions Departmental Council held on I 81h November, 2003 was in the matter. Also 30 tents costing discussed. On the request of Secretary General, BPEF, about Rs. 2.34 lakh and 200 blanket Chief Engineer (Civil) he ld a meeting with the BPEF on costing about R . l .07 la kh were 25th August, 2005 to di scuss the pending issues reported provided for earthquake affected staff by the Federation. Besides, DOG (PAF) had a peri odical of Department of Posts in Jammu & meeting with All India Posta l Accounts Employees Kashmir. 99 II f ~ ;I I ' • '.J 11111' f I .. ,.., 91' .. I' • I ' /' I ' ' t -1ii "" ~~ N;;;;g~~~1&'1S~ 'IS. if &~l~&1-r~15,f& 1~ ~ §"" :~ ·~ "jirs: ~:1 :§!1n~!~~i ~ ~ i, ~ ~ ,!; ~ '"" ! ~ i j ~ ~ [ ~ 1& t 1 ~ &'. j t t ~ f ~ ~ N ~ i j ~ I t ~ ~ ~ - ~ ""' di' - :g 1 ~ ! ·r -~- ~ ~ 1·. ~ i ~ ~ . i ! :; ~ ~ i 1- ~ ! i ~ ~ ~ 1Y i ; ~ ~ l 0 "' ,,i ~% !~- . 1l;;i;~,~j 1"'~~ ~;l~~!i·~ i ~ i .~ t "' ~ i l 1; ~ ! ~ '~ ~ g ~ ~ l ~ t 1 j 'IS 'IS ?i ,-;;; r& ~ ! ;;;; ~ !~ t1~ ,,,. ~""'"' ~ g [,..I ~ I! ~i giij "'[f I I i ~ 1~ ~ "1 ~ ~ ! : § ~ ~ ~ l t ~ ~ - ! I I t ~ t i ,g &:lii[f I Ii g ! f rs~ii -1£~itt~ ~i&ii )l; i;;w ,g . ro - . Financial assistance from Central Welfare Fund meeting of the Postal Sports Board is to be held in the for prolonged illness month of Marc h, 2006. All India Postal events viz. Hockey, Cricket, WL/PUBP and Badminton are to be 1.46 Committee con tituted for decid ing grant of held. India Post teams would be participating in :- fi nancial ass istance to Departmental officials on compassionate grounds for medical reasons headed by i). XX.XV Senior National Carrom Championship Member (D) in a meeting held on 8th June, 2005 cleared to be held at Pune w.e.f. 20.01.2006 to 25.01.2006; and fou r proposals fo r a total sum of Rs. 60,000/. 1 ii). 67 h Senior National Table Tennis Financial assistance from Field Service (Postal) Championship to be held at Jaipur w.e.f. Benevolent Fund 21.02.2006 to 26.02.2006. 1.47 Rs. 35,000/- was granted as financial assistance Medical Facilities to the I 0 bereaved fami lies and chil dren of the deceased 1.51 As a welfare measure, Department of Po ts is employees on deputation to Army Postal Service and run ning 52 Postal Dispe nsaries in 48 cities/towns in Rs. 12,000/- as one time scholarship fo r 24 children of various parts of the country. These dispensaries extend deceased employees. out door treatment facilities to the eligible benefi ciaries. Employees as well as pensioners of the Department of Meghdoot Awards Posts and Department of Telecom are entitled to Postal Di spensary facilities, wherever such facilities are 1.48 The Meghdoot Award are being given in six available. Postal Service Board has approved merger of individual categories. The award comprises of a scroll , a fou r Di pensaries i. e. two dispensaries each into one at gold sovereign of about Rs. 5000/- and cash award of Bhopal and Yadodara and three dispensaries into one at Rs. 11 ,000/-. T he award s for the year 2005 were Jabalpu r. The nomenclature of 'P&T Dispensary' has distributed to six personnel by the Hon'ble Minister of also been changed as 'Postal Dispensary'. Communications and Information Technology on 18th Inspection October, 2005 in a function organized by the Depart ment 1.52 The inspection questionnaires for Head Post at New Delhi. Offi ces, Sub Post Offices, Branch Post Offices have Sports been revised and issued in bilingual format. Inspection Guidelines for Post Office have been revised and issued. 1.49 During the period from l ' 1 April to 3 1" Public Grievances December, 2005, All India Postal Sports Tournaments in 8 events viz. Football, Carrom, Basketball, Volleyball , 1.53 Up to September, 2005, total 5,22,567 cases of Table-Tennis, Kabaddi, Chess and Wrestling were public grievances were handled and a total of 4,69, 164 cases were settled. The implementation of Citizen's organised. In addition, a cultural meet was also organized. Charter has been carried out in all Departmental Sub India Post Teams participated in various National Meets. Post Offices up to LSG level with the view to improve qual ity of service and have increased participation of 1.50 By 3 1" Marc h, 2006, review of budgetary citizens in our functioning. The Dep.artment took efforts allocation to different Circles would be made keeping in to reac h its custome rs like R esidents Welfare view the balance amount in the Central Welfare Fund Associations and Chambers of Commerce, etc. through and the pending demands of Circles. A meeting of the phone calls, personal visits and questionnaire with the Empowered Committee is to be convened shortly to aim to assess their satisfaction level with its services decide further cases for grant of fi nancial assistance. A and further expectations. IOI .. tR) ~ ~ fcpm ?Tm ti 102 ~3l)/~~ ~ - ~ cpl ~ 1JQ ·~· ~ ~ fcnm ?Tm t I ~ ~ (~) ~ tfG tR tTQMT 10 ~. 2006 1.54 ~ RftP ~ ~ 8 Qtj~1CJ>1<411 "Qftra.:rur ~ cpl ~ if ~ t I 111 QlC:f1C:f1 1JQ ·~· ~ 18 ~C1 1 CJ>1c111 "Qftra.:rur CJ>14wi:f1 q>T ~ fcmn ~ cpl ~3l) 1JQ ''¢' ~ ~ tR ~ '¢X ~?Tm 444 ~ ~ 'l1Pl fcf 1.59 ~fl~x 2005 (fq) ~ ~ ~ ctft 1.55 1.4.2005 ~ 31.12.2005 (fq) ~ "ITT'Tfa' ~. ~ \31l ~ ~ m ¢lllh:1lfi q>T ~a.:rur fcmn I ~~~~trx12~~mn~ 1.60 ~ fct1:!TrT (~ ~) ~ vITTt ~ q;1 ~ fcpm ?Tm ~ l1fif 2006 (fq) 3fR 5 ~ CJ>14w11 2005-06 ~ ~ ~ ~ ~ ~ ~ ~ q;1 ~ fcmn VIT11 t I ~ ~ ~ ~ ¢1ll\C'l~l q>T ~a.:rur FPm ?Tm I ~ tR ~ ~ qft 3lTCffi ~ f11~ \31l ~ ~ llfulffUT ~ ~ fctiTI1l ~ X1IB ~ CJ> 1 lllC'1~1 ~ 3l'Ulan ~ ~ frrrrR 1.56 ~ ~ ~ "GRA m ~ "Qftra.:rur W ~ ~ fcm:rf 1 ¥f 8477 3fR 9,072 4>4il1R~1 Cf;1 flC11CJ>1<411/ Qtj~1CJ>1<411 1.61 14 ~. 2005 cpl ~ ~ ~ ~ 11'lfm ' "Qftra.:rur er CJ>'qcx 'Qftra.:rur ~ ?Tm I 3lTW ctft '1lTifi t fcp ?Tm crm 01 ~ 15 ~. 2005 (fq) ~ ~ q>T ~ fctn crr:f ~ GR-R 1,748 elm 3.462 4>4il 1 R~1 Cf;1 wirn: ~ fcnm 1"flfT I ~ ~ ~ ~ 3!141Rrla ~Cl l ¢ 1 ~1/QCl~1¢ 1 <4'11 elm ~ ~a.:rur ~ ~I fclfi1?f QRI ~w .1 a 13ll ~ ~3ll Cf;1 gn~ ix El"R ~ 1 ~-~ ~ ct>¥U!e'< llfulffUT ' 1.57 By December, 2005, a total number of about 1.62 The demand of the Staff Side of the 20,000 officials were imparted training on computers by Departmental Council (JCM) that eligible Group 'C' 60 WCTCs. lL is anticipated that an additional number and Group ' D ' employees of the field units of the of about 15,000 officials would be impatted training during Department of Posts posted in plain stations where the current fin ancial year. warm uniform is supplied, may be provided with four sets of Polyester Cotton uniforms in a block of four Establishment years, al an average of one set per year has been accepted. In pursuance of the decision taken by the 1.58 Dr. U. Srinivasa Raghavan was promoted as Postal Se rvices Board in its l 3 1h meeting held in Secretary (Posts) on 01.1 1.2005. Shri l.M.G. Khan was September, 2003, orders for decentralization of promoted to the grade of Member, Postal Services Board. Procurement of Woolen Jerseys, Woolen Great Coat Seven STS(lPoS Group 'A") Officers have been Cloth, Letter Boxes, Paper for Printing of Forms and promOLed to JAG( on ad-hoc basis) and twelve STS(LPoS Woolen Serge Cloth (Variety IV) to the Postal Circles Group 'A') Officers have been promoted to JAG(on were also issued during the year. regular basis). I 02 IPO/IRM line officers have been 103 3l¥1 ~zj14q) ~ 11~1Jl614~~ ctt Jl614~lITT RCL1ftl1~i ~ fcr+rl'T ~ Cf>l4Cf> '<0 1 ~ ~ ~ li51cYl'151 14{11ffCP m ~ ~/m{1ITorr ~ "4"/ff -q ~ Vfl1f ~ ~ "mt cYl'15! 1q;fla=rr fefUJ01 (2005 qft fimt ~ - 2) 104 ,r , ANNEXURE J AUDIT OBSERVATIONS OF C&AG Summary of audit observations on the working of institutions/associations in contravention of rules and t Department of Posts provided by C&AG is as fo llows:- allowed irregular payment of interest of Rs. 41.24 Lakh. ( Report No. 2 of 2005) I. Non realization of Service-Tax : Failure to levy Service-Tax on telegraph receipts in terms of the 3. Irregular Paym ents against Recurring provisions in the Finance Act, 2001 resu lted in non Deposit Accounts : Head Postma ters of two Head recovery of Service-Tax and intere t thereon amounting Post Offices in Rajasthan Circle and one Head Post to Rs. 66.94 Lakh in 20 Postal Circles. J Office in Chhatti sgarh Circle allowed irregular payment of Rs. 32.43 Lakh during 2002-03 in contravention of ( Report No. 2 of 2005) J Post Office Savings Bank General Rules. 2. Irreg ular Opening of Time Deposit ( Report No. 2 of 2005) Accounts : Three Head Post Offices in Delhi Postal Circle opened time deposit accounts in favour of • 105 a1R>tct>1 15 31.3.2005 "ct>l 3l:J~fi!a \iflfa'/3l:J~fi!a \7Ft\111fa~1-ij; q,qi11~~1 ~ ~ ~ 3lj~a Cf) ih1 IR ifj qft 3lj'<1,~ a ct>4tj1R4i ~'en' 98 13.90 51 7.23 ~·~· (x 1 \Jl q ~a) 207 10.27 77 3.82 ~ ·~· (3W\Jlq~a) 662 15.43 354 8.25 • ~ 'Tf' 34,648 17.68 13,230 6.75 ~ 'u' (~ Cf)tjtj1~ cpl ~) 8,447 19.73 3,002 7.01 ~ 'u' (~ Cfi*11-:'l ) 703 83.10 00 7.09 a1R>tct>1 1s 31.3.2005 cITT ~ ~. f4ct>C'ti'I ~ ~r;i ~ ~~ fclct>C1ii I ~~11 • ~~ ~·en· 0 91 (x1\Jlq~a) 0 0 83 I ~·~· ~ · ~· (31x1\Jlq~a) 2 0 199 ~ 'Tf' 1,687 45 26,827 ~ 't:l' (~ Cf)tjtjl~ cpl ~) 271 6 4,288 ~·u· (~~) 2 1 312 106 TABLE15 NUMBER OF EMPLOYEES : SCHEDULED CASTESffRIBES AS ON 31.3.2005 Group Scheduled Percentage to Scheduled Percentage to Castes Total no. of Tribes total no. of Employees employees Group 'A' 98 13.90 51 7.23 Group 'B ' (Gazetted) 207 10.27 77 3.82 Group 'B '( on Gazetted) 662 15.43 354 8.25 Group ·c 34,648 17 .68 13.230 6.75 Group 'D' (Exel. Sweeper) 8.447 19.73 3,002 7.01 Group 'D' (Sweeper) 703 83. 10 60 7.09 TABLE16 NUMBER OF El\APLOYEE : EX-SERVICEMEN, DISABLED EX-SERVICEMEN AND WOMEN AS ON 31.3.2005 Group Ex-Servicemen Di abled Women Ex- ervicemen Group ' A' I 0 91 Group 'B'(Gazetted) 0 0 83 Group 'B '( Non Gazetted) 2 0 199 Group 'C' 1,687 45 26,827 Group 'D' (Exel. Sweeper) 27 1 6 4,288 Group 'D ' (Sweeper) 2 1 312 107 - a 1f<;tCJ>1- 11 Chlf1i4> - 31.03.2005 qft ~ ~ ~ Cll'@fclCJ> ~ (fcrin-iT ~ ~ q~frl~fcfq 3tlx ~afUT 1R ~ q:i~'t11~m cm ~l CJ> . ~ '< 1\11qf?la ~'q) ~·~ ¥£ ~6lq)~~ 'q;' - ~(~. 1 - 1 ~.~*'rr~ 2 - 2 >rClR ~ 4\{0ll'<"C'< ~ 2 - 2 ~ \34"1~qfrl~:t l M~ 4lR"llR'< ~ 21 - 21 ~ P!tll'{ifrlq:; ~ 75 - 75 Cfif.'ri;o q :t 11 '{i fr! q:; ~ 137 - 137 ~'{i"lll"111 74 - 74 ~'{i"lll"111 11 1 - 111 6lq)~~ · ~ - 866 866 6lq) tfR ffiID ~ fcffitir ~ ~ P:tll'{ifrlq:; ~ 4 - 4 Cfif.'ri;o q :t 11'{1 fr! q:; ~ 22 - 22 ~'{i"lll"111 25 - 25 ~'{i"lll"111 19 - 19 ~~~/~31mRT - 245 245 ~~~ - 617 617 ~ 'flRl ~ 174290 27404 201694 t<'l"~*'rr 21 144 13775 34919 ~w*'rr 1664 407 2071 3RT 2726 1940 4666 ~ (31'<1\1148ia) 200302 43656 243958 ~~(co) 246678 ~ . m4tul~~ 293656 ¥1' "ll1Tf (Q>+~) 540334 108 r Table 17 Personnel: Actual strength as on 31 .3.2005 (including those on deputati on and training outside the Department) A.DEPARTMENTAL GAZETTED G ROUP" A" G RO UP" B" TOTAL INDIAN POSTAL SERVICE GROUP"A" Secretary( Posts) 1 - I Member, Postal Services Board 2 - 2 Principal Chief Postmaster General 2 - 2 Sr.DOG/Chief PMG 21 - 21 Senior Administrati ve Grade 75 - 75 Junior Administrati ve Grade 137 - 137 Senior Ti me Scale 74 - 74 Junior Time Scale 11 1 - 11 1 POSTAL SERVICE GROUP " B" - 866 866 P& T ACCOUNTS & FINANCE SERVICE Senior Administrati ve Grade 4 - 4 Junior Admini trati ve Grade 22 - 22 Senior Time Scale 25 - 25 Junior Time Scale 19 - 19 Senior Accounts Offi cer/ Accounts Officer - 245 245 Asstt. Accounts Officer - 617 617 CENTRAL SECRETARIAT SERVICE 20 40 60 CIVIL WING Chief Engi neer 2 - 2 Others 57 173 230 OTHE R GENERAL CENTRAL SERVICE 133 74 207 TOTAL(GAZETTED) 705 2015 2720 NON GAZETTED G RO UP"C" GROUP" D" TOTAL Directorate 478 130 608 Post Office 174290 27404 201694 ' Rail way Mail Service 21 144 13775 34919 Mail Motor Service 1664 407 207 1 Others 2726 1940 4666 TOTAL(NON GAZETT ED) 200302 43656 243958 TOTAL DEPARTMENTAL(A) 246678 B. GRAMIN DAK SEWAK 293656 GR AN D TOTAL(A+B) 540334 109 • (l;:iq fl:rn ~ GAZETTED TAFF 2019 2015 1500 1000 500 2000-01 2001-02 2002-03 2003-04 2004-05 lflf Yoara • 1" 1'i Group A • 1" 'If Group B 3i 250000/ 228579 200000 I 150000 100000 0 2000-01 2001-02 2002-03 d Years 110 - 31.03.2005 ~~'ffifi:r/~~~(~) SC/ST Employees as on 31.03.2005 (Departmental) 16774 185139 J ~.~ ~.~ SC . ST • ~HERS 31.03.2005qjf ~ 31800 ~ · ~ II Women 111 • • :SIC6Elfi Cfit ~ NUMBER OF POST OFFICES 165000 145000 125000 lD 105000 -! ~:::J z 85000 65000 45000 25000 - ~ II Rural II Urban ~ ~ tj q~l'1'1ll~ "ST 4000 3500 3000 ....._ _ 2500 ;p- i 2000 ...... ~ ;.~ ·i i 1500 1000 500 ll'lfv.. .- 11 2 tci ,~~~~r& 1~ 'Iii 1l' 1r '1" 1£" ~ 1L~ ~ ! 11; 'I& ! IV ,,. ~ ~ "'" ! If ! '!& tc>!C ~ : ~ i ~ ~ ! ~;ii~ l; i ! ~ ! j ~ ~1 ! j ,/S fl ti i ~ t ~ l~ ~11'1& ~it ~ ~ ~ N !f,~>tc ~ ,, t~; .; !~ t si ~ ~ ! ~ f i 'Ir i f -~ - ~ ~ I& si ~ i '!& J ~ si 1r ~ J si ~ ~ ~ Chapter 13 OTHER ACTMTIES