DHL Paket International - Destination Information General Information

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DHL Paket International - Destination information General Information

Please note the following information for shipment of "DHL Paket International":

General information • For every parcel there has to be transmitted EDI data to DHL.

• The weight of the parcel has to be exact to 100 grams and needs to be included into the EDI data.

• Transmitting contact information (e-mail/telephone number) in the shipment data is strongly recommended, as queries can be addressed and the quality of delivery and processing time, including customs clearance, can be improved. In addition, the electronic information supports in some countries, e.g. in European destinations, an automated notification process.

• Enclosing messages, that are not assigned for the recipient, is not allowed. • Shipping Limited Quantites (LQ's) and Dangerous Good (DG) is not allowed.

Additional information for parcels into customs-destinations: • DHL Paket International is a single-parcel product. Every individual parcel assigned for destinations with customs clearance, the following documents have to be enclosed: Commercial invoice in 2 copies, Customs declaration (CN 23) (Amount see table column F). Furthermore parcel-individual customs-relevant information has to be transmitted electronically. With usage of the update Customs declaration (CN23) the Dispatch note (CP71) is no longer required. Content which was formerly given on the Dispatch note (CP71) was included in the Customs declaration (CN23) with the update.

• Consolidating goods of several parcels in one invoice / one Export Accompanying Document is not allowed. • Customs documents have to be filled in English our destination-specific language (see table column G).

• Customs documents have to be attached to the outside of the package in a customs document bag. • EDI data including all parcel-individual customs information has to be transmitted before handover of parcels, latest before 6 pm.

• If the export merchandise value is >1.000 € the sender has to register the shipment with German Customs (via ATLAS IAA PLUS). Every parcel needs to have an Export Accompanying Document (Ausfuhrbegleitdokument) enclosed. Generally "DE003305" is to be indicated for the export customs department (Ausgangszollstelle). Every parcel is also to be marked physically (yellow sticker) and within the EDI data as parcel with an Export Accompanying Document.

• Customs clearance charges, including taxation and duties, will be charged to the recipient. Customs clearance to a third-party is not possible. • Please note import and customs regulations of destination.

Additional information for parcels with the service Cash on delivery (COD) (only available to some destinations; see table) • Parcels with the service COD have to be shipped including a completed COD payment card TFP3 (Material No.: 914-100-00). The TFP3 is to be attached outside of the parcel.

Please notice the restrictions on imports and customs regulations of the particular destination. All data without guarantee and subject to change.

1 DHL Paket International - Destination information

Information Services Note Approximate transit time Transport Insurance Customs declaration Maximum dimensions Returns Bulky goods (in working days) International DHL Paket International (Standard & Premium)

TI A TIB

Destination Standard Premium Partner organization Note

up to EUR up to EUR 2.500 25.000 ISO Code ISO 2ALPHA CODE ISO Chargezone Number Language(s)* business in kgweightfor Max. customers (inLengthcm) Height(incm) (incm) Width (inGirthcm) &Trace** Track Full period Storage indays Air Street delivery Saturday Possible (inLengthcm) (inGirthcm) Cashondelivery Charge)(Max.COD inEUR Afghanistan 004 AF 5 2 E 15-19 10-15 30,0 120 60 60 300 Yes 15 Yes Afghan Post Yes Yes 150 300 No No - Åland-Islands 248 AX 3 1 E, SWE, NL 4 31,5 120 60 60 300 Yes 14 Yes Itella Posti Oy No Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Albania 008 AL 3 2 E,NL 16 6-8 20,0 120 60 60 300 Yes 5 Yes Posta shqipatre Yes Yes 200 300 Yes No - Algeria 012 DZ 4 2 F,NL 15 6-10 20,0 120 60 60 300 Yes 30 Yes Algérie Poste Yes No - - Yes No - American Samoa 016 AS 5 1 E 10-12 6-7 20,0 120 60 60 300 Yes 60 Yes Samoa Post No No - - Yes No - American Virgin Islands 850 VI 5 1 E 10-12 6 31,5 120 60 60 300 Yes 30 Yes United States Postal Service Yes Yes 150 300 Yes Yes - Please include the state as well as the destination (e.g. CLAYTON, NEW JERSEY) Andorra 020 AD 2 1 F 4-7 30,0 120 60 60 300 No 30 Yes Coliposte No Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary No parcel dispatch to the following destinations: Huembo, Luena, Mbanza-Congo, Angola 024 AO 6 2 F,SPA 10-16 15 20,0 120 60 60 300 Yes 30 Yes Correios de Angola No Yes 150 300 Yes No - Menongue, N´dalatando, Quito, Uige A general post code AI-2640 applies which must always be stated in the recipient’s Anguilla 660 AI 6 2 E 14-19 10-15 20,0 120 60 60 300 Yes 21 Yes Anguilla Postal Service Yes Yes 200 300 Yes No - address Antigua and Barbuda 028 AG 6 1 E 14-19 10-15 20,0 120 60 60 300 No 7 Yes Antigua and Barbuda Post Yes No - - Yes No - Argentina 032 AR 6 2 E,F,SPA 10-14 7-10 20,0 120 60 60 300 Yes 30 Yes Correo Argentino Yes No - - Yes No - Armenia 051 AM 5 2 E,F,RUS 12-15 10-13 20,0 120 60 60 300 Yes 30 Yes Haypost - Armenian Postal Service Yes Yes 150 300 Yes No - Parcel to Tristan da Cunha must not weigh more than 10 kg, Customs documents Aruba 533 AW 1 2 E,NL 10-13 6-9 20,0 120 60 60 300 Yes 10 Yes Post Aruba N.V. No Yes 200 300 Yes No - (Customs declaration CN23 and commercial invoice) necessary Parcel to Tristan da Cunha must not weigh more than 10 kg, Customs documents Ascension Island 654 SH 2 1 E 14-19 14-19 20,0 120 60 60 300 No 5 Yes Ascension Island Post Office No No - - Yes No - (Customs declaration CN23 and commercial invoice) necessary Australia 036 AU 6 1 E 11 7-9 30,0 120 60 60 300 Yes 14 Yes Australian Postal No No - - Yes Yes - Austria 040 AT 1 - - 2 31,5 120 60 60 360 Yes 14 Yes Austrian Post Yes Yes 200 360 Yes Yes 3.579 Azerbaijan 031 AZ 5 2 E,F,NL,RUS 10 8 31,5 120 60 60 300 Yes 30 Yes Azarpoçt Yes Yes 150 300 Yes No - Cash on delivery parcel are only delivered to a retail outlet and not to the recipient’s Azores 620 PT 3 - - 7-8 30,0 120 60 60 300 Yes 15 Yes Correios PT / CTT Expresso No Yes 150 300 Yes Yes 1.533 home Bahamas 044 BS 6 2 E 10-14 6-10 20,0 120 60 60 300 No 90 Yes Bahamas Postal Service Yes No - - Yes No - Bahrain 048 BH 5 2 E,NL 8-12 6-8 30,0 120 60 60 300 Yes 30 Yes Bahrain Post No Yes 200 300 Yes Yes - Bangladesh 050 BD 5 1 E 15-19 10-15 20,0 120 60 60 300 Yes 14 Yes Bangladesh Post Office No Yes 200 300 Yes No - Barbados 052 BB 6 2 E,F 10-14 6-10 20,0 120 60 60 300 Yes 21 Yes Barbados Postal Service No No - - Yes No - Belarus 112 BY 3 2 E,F,NL,RUS 9 4-7 30,0 120 60 60 300 Yes 30 Yes Belpochta Yes Yes 150 300 Yes No - Belgium 056 BE 1 - - 2 30,0 120 60 60 300 Yes 15 Yes BPoste No Yes 150 300 Yes Yes - Belize 084 BZ 6 1 E 13-19 8-13 25,0 120 60 60 300 Yes 30 Yes Belize Postal Service No Yes 200 300 Yes No - Benin 204 BJ 6 2 F 15-19 10-15 30,0 120 60 60 300 Yes 30 Yes La Poste du Bénin No Yes 200 300 Yes No - Parcel service only provided through post offices Bermuda 060 BM 6 2 E 10-16 6-12 20,0 120 60 60 300 Yes 30 Yes Bermuda Post Office Yes Yes 200 300 Yes No - Customs documents (Customs declaration CN23 and commercial invoice) necessary Bhutan 064 BT 5 2 E 10-14 8-10 30,0 120 60 60 300 Yes 7 Yes Bhutan Post Yes Yes 150 300 Yes No - Parcel service only provided through post offices. The Bulky Goods service can only be Bolivia 068 BO 6 2 SPA 10-14 6-10 20,0 120 60 60 300 No 90 Yes Empresa de Correos de Bolivia No No - - Yes No - offered in combination with the Premium service. Bonaire 535 BQ 1 1 E 6-9 31,5 120 60 60 300 No 30 Yes Flamingo Express Dutch Caribbean N.V. Yes No - - No No - Customs documents: Customs declaration CN23 and commercial invoice) necessary JP BH POŠTA /POŠTE SRPSKE / Bosnia and Herzegovina 070 BA 3 2 E,NL 12 5-7 20,0 120 60 60 300 Yes 15 Yes No Yes 150 300 Yes No - Hrvatska posta d.o.o. Mostar Botswana 072 BW 6 2 E 10-14 8-10 30,0 120 60 60 300 Yes 30 Yes Botswana Post Yes Yes 200 300 Yes Yes - Bouvet Island 074 BV 3 1 DAN,E,NL,SWE 7-8 4-5 30,0 120 60 60 300 Yes 14 Yes Posten Norge AS Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Brazil 076 BR 6 2 E,PT 16-20 12-18 30,0 120 60 60 300 Yes 20 Yes CORREIOS Yes No - - Yes No - British Virgin Islands 092 VG 2 1 E 10-15 20,0 120 60 60 300 No 75 Yes British Virgin Islands Post Yes No - - Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Brunei Darussalam 096 BN 5 1 E 8-12 6-8 30,0 120 60 60 300 Yes 30 Yes Brunei Postal Services Yes Yes 150 300 Yes Yes - Bulgaria 100 BG 3 - - 4-5 31,5 120 60 60 300 Yes 20 Yes DHL Express Yes Yes 150 300 Yes Yes - Burkina Faso 854 BF 6 2 F 12-16 10-12 30,0 120 60 60 300 Yes 15 Yes SONAPOST Yes Yes 200 300 Yes No - Parcel service only provided through post offices Burundi 108 BI 6 2 F 12-16 8-12 30,0 120 60 60 300 No 30 Yes RNP – Régie nationale des postes Yes Yes 150 300 Yes No - Parcel service only provided through post offices Cambodia 116 KH 5 2 E 13 8-10 31,5 120 60 60 300 Yes 60 Yes Direction des postes, Cambodia No Yes 150 300 Yes No - Cameroon 120 CM 6 2 E,F 12-16 10-12 30,0 120 60 60 300 No 30 Yes Direction des postes, Cameroon No Yes 200 300 Yes No - Canada 124 CA 5 1 E,F 10 5-7 30,0 120 60 60 300 Yes 15 Yes Canada Post No Yes 200 300 Yes Yes - Canary Islands 724 ES 2 2 E,F,SPA 4-7 30,0 120 60 60 300 No 60 Yes Yes Correos y Telégrafos Espagne No Yes 150 300 Yes Yes 1.124 Customs documents: Customs declaration CN23 and commercial invoice) necessary Carpe Verde 132 CV 6 2 E,F,NL,SPA 15-19 10-15 20,0 120 60 60 300 Yes 15 Yes Correios de Cabo Verde No Yes 200 300 Yes No - The address of the recipient in the Cayman Islands must include a post box number with a letter suffix, as shipments cannot be delivered if only the street and town are Cayman Islands 136 KY 2 1 E 10-15 10,0 120 60 60 300 Yes 35 Yes Cayman Islands Post Office Yes Yes 200 300 Yes No - given. Shipments without this information will be considered “undeliverable” Customs documents: Customs declaration CN23 and commercial invoice) necessary Central African Republic 140 CF 6 2 F 10-14 8-10 30,0 120 60 60 300 No 15 Yes Office NAT. des Postes Centrafrique Yes Yes 150 300 Yes No - Parcel service only provided through post offices Ceuta 724 ES 2 2 E,F,SPA 4-7 30,0 120 60 60 300 Yes 60 Yes Yes Correos y Telégrafos Espagne No No - - Yes Yes 1.124 Customs documents: Customs declaration CN23 and commercial invoice) necessary Chad 148 TD 6 2 F 10-14 8-10 30,0 120 60 60 300 No 15 Yes Tchad Post Yes No - - No No - Parcel service only provided through post offices Alderney, Guernsey, Herm, Jersey, Jethou, Sark; Customs documents: Customs Channel Islands 831 GG 2 2 E 3-5 30,0 120 60 60 300 No 30 Yes Royal Mail / ParcelForce Yes Yes 150 300 Yes Yes - declaration CN23 and commercial invoice) necessary Chile 152 CL 6 1 E,SPA 10-12 6-8 30,0 120 60 60 300 Yes 30 Yes Correos de Chile Yes Yes 200 300 Yes No - Correct country name: “Volksrepublik China”, “République populaire de Chine”, China, People's Republic of 156 CN 5 2 E,NL 12-14 8-11 30,0 120 60 60 300 Yes 7 China Post No Yes 150 300 Yes No - “People’s Republic of China” Christmas Island 162 CX 6 1 E 11 7-9 30,0 120 60 60 300 Yes 14 Yes Australian Postal No No - - Yes No - Cocos Islands/Keeling Islands 166 CC 6 2 E 11 7-9 30,0 120 60 60 300 Yes 14 Yes Australian Postal No No - - Yes No - Columbia 170 CO 6 1 E,SPA 12-16 8-12 30,0 120 60 60 300 No 29 Yes La Red Postal de Colombia Yes Yes 150 300 Yes No - Société nationale des postes et des services financiers Comoros 174 KM 6 2 F 12-16 8-12 20,0 120 60 60 300 Yes 30 Yes Yes Yes 200 300 Yes No - (SNPSF) Société congolaise des postes et des Congo, Democratic Republic of 180 CD 6 2 F 10-14 8-10 31,5 120 60 60 300 No 15 Yes No Yes 200 300 No No - télécommunications Sàrl (SCPT) Direction générale de la Société des postes et de Congo, Republic of 178 CG 6 1 F 10-14 8-10 31,5 120 60 60 300 No 8 Yes l'épargne du Congo «LA POSTE» No No - - Yes No - l'épargne du Congo «LA POSTE» Cook Islands 184 CK 6 1 E 10-12 6-8 30,0 120 60 60 300 Yes 90 Yes Cook Islands Post No Yes 150 300 Yes No -

2 DHL Paket International - Destination information

TI A TIB

Destination Standard Premium Partner organization Note

up to EUR up to EUR 2.500 25.000 ISO Code ISO 2ALPHA CODE ISO Chargezone Number Language(s)* business in kgweightfor Max. customers (inLengthcm) Height(incm) (incm) Width (inGirthcm) &Trace** Track Full period Storage indays Air Street delivery Saturday Possible (inLengthcm) (inGirthcm) Cashondelivery Charge)(Max.COD inEUR Costa Rica 188 CR 6 2 E,SPA 8-12 6-8 30,0 120 60 60 300 Yes 30 Yes Correos de Costa Rica Yes Yes 200 300 Yes No - Côte d´Ivoire 384 CI 6 2 E,F 8-12 6-8 30,0 120 60 60 300 No 30 Yes La Poste de Côte d’Ivoire No Yes 200 300 Yes No - Parcel service only provided through post offices Croatia 191 HR 3 - - 2-3 30,0 120 60 60 300 Yes 15 Yes Hrvatska pošta No Yes 150 300 Yes No - Cuba 192 CU 6 2 SPA 12-15 10-14 10,0 120 60 60 300 No 30 Yes Empresa de Correos de Cuba Yes Yes 150 300 No No - Curaçao 531 CW 1 2 E,SPA 6-9 30 120 60 60 300 Yes 30 Yes Post Aruba N.V. Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Cyprus, Republic of 196 CY 3 - - - 9-11 31,5 120 60 60 300 Yes 30 Yes Cyprus Post No Yes 150 300 Yes Yes - “Northern” refers to the area of the Republic of Cyprus where the government of the Cyprus, Republic of (Northern) 196 CY 3 1 E,F,NL 10-15 3-9 31,5 120 60 60 300 No 30 Yes Turkey Post No Yes 150 300 Yes Yes - Republic of Cyprus has no effective control. It is still necessary to complete a customs declaration Czech Republic 203 CZ 1 - - 2-3 30,0 120 60 60 300 Yes 15 Yes Czech Post No Yes 150 300 Yes Yes - Denmark 208 DK 1 - - 2-3 30,0 120 60 60 300 Yes 14 Yes PostNord Yes Yes 150 300 Yes Yes - Djibouti 262 DJ 6 2 F 10-16 8-10 20,0 120 60 60 300 Yes 30 Yes La Poste de Djibouti Yes No - - Yes No - Dominica 212 DM 6 2 E 14-16 10-12 20,0 120 60 60 300 Yes 28 Yes General Post Office, Dominica No No - - Yes No - Dominican Republic 214 DO 6 2 SPA 15 15 30,0 120 60 60 300 No 45 Yes INPOSDOM – Instituto Postal Dominicano Yes Yes 200 300 Yes No - East Timor 626 TL 5 1 E 10-12 6-8 20,0 120 60 60 300 No 15 Yes Timor-Leste Post Yes Yes 200 300 Yes Yes - Ecuador 218 EC 6 2 SPA 15 15 30,0 120 60 60 300 Yes 60 Yes Correos del Ecuador Yes Yes 150 300 Yes No - Egypt 818 EG 4 2 E,F,NL 8-12 7 30,0 120 60 60 300 Yes 15 Yes Egypt Post No Yes 200 300 Yes No - El Salvador 222 SV 6 2 E,F,SPA 10-14 8-10 20,0 120 60 60 300 Yes 30 Yes Correos de El Salvador No Yes 150 300 Yes No - Equatorial Guinea 226 GQ 6 1 F,SPA 15-19 10-15 10,0 120 60 60 300 No 60 Yes Äquatorialguinea Post Yes Yes 150 300 Yes No - Parcel service only provided through post offices Eritrea 232 ER 6 2 E 8-12 6-8 20,0 120 60 60 300 Yes 60 Yes Eritrean Postal Service Yes No - - Yes No - Estonia 233 EE 3 - - 9 4-6 30,0 120 60 60 300 Yes 15 Yes Eesti Post No Yes 150 300 Yes No - Ethiopia 231 ET 6 2 E 8-12 6-8 31,5 120 60 60 300 Yes 30 Yes Ethiopian Postal Service Yes No - - Yes No - Falkland Islands 238 FK 2 1 E 8-12 30,0 120 60 60 300 No 90 Yes Falkland Islands Post Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Faroe Islands 234 FO 1 1 E,F,NL 5-7 30,0 120 60 60 300 Yes 30 Yes Yes Posta Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Fiji 242 FJ 6 1 E >30 10-12 20,0 120 60 60 300 Yes 28 Yes Post Fiji Yes No - - Yes No - Finland 246 FI 3 - - 4 30,0 120 60 60 300 Yes 14 Yes Posti Ltd. No Yes 150 300 Yes Yes - Sending of alcohol is not allowed. France 250 FR 1 - - 3 30,0 120 60 60 300 Yes 15 Yes La Poste / Coliposte Yes Yes 150 300 Yes Yes - Parcel service only provided through post offices, Customs documents: Customs French Guyana 254 GF 1 2 E,F 10-15 20,0 120 60 60 300 No 30 Yes La Poste / Coliposte Yes Yes 150 300 Yes Yes - declaration CN23 and commercial invoice) necessary French Polynesia 258 PF 1 2 E,F 10-15 30,0 120 60 60 300 Yes 30 Yes Polynesie Francaise OPT Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Gabon 266 GA 6 2 E,F 10-14 8-10 20,0 120 60 60 300 Yes 30 Yes La Poste gabonaise No Yes 200 300 Yes No - Parcel service only provided through post offices Gambia 270 GM 6 1 E 10-14 8-10 30,0 120 60 60 300 No 60 Yes Gambia Postal services Corporation Yes Yes 150 300 Yes No - Georgia 268 GE 4 2 E,F,NL 10-12 7-10 20,0 120 60 60 300 No 30 Yes Georgian Post No No - - Yes No - Ghana 288 GH 6 2 E 10-14 8-10 30,0 120 60 60 300 Yes 28 Yes Ghana Post No Yes 200 300 Yes No - Gibraltar 292 GI 2 1 E 4-7 20,0 120 60 60 300 No 28 Yes Yes Gibraltar Post Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Greece 300 GR 3 - - 6-8 30,0 120 60 60 300 Yes 30 Yes ELTA Hellenic Post / DHL Express No Yes 150 300 Yes Yes - Greenland 304 GL 1 1 F,NL 5-7 30,0 120 60 60 300 Yes 14 Yes Yes Post Greenland Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Grenada 308 GD 6 2 E 15-19 11-15 20,0 120 60 60 300 Yes 30 Yes Grenada Postal Corporation Yes No - - Yes No - Guadeloupe 312 GP 1 2 E,F 10-15 30,0 120 60 60 300 No 30 Yes Guadeloupe Post Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Guam 316 GU 5 1 E 10-12 6-7 30,0 120 60 60 300 No 60 Yes Guam Post Yes Yes 150 300 Yes Yes - Guatemala 320 GT 6 2 E,SPA 10-14 8-10 30,0 120 60 60 300 No 30 Yes El Correo No Yes 200 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary. Guernsey 831 GG 2 1 E n.v. 2-3 30,0 120 60 60 300 Yes 14 Yes Guernsey Post Yes /No Yes 150 300 ja ja - Returns: Land/Sea Guinea 324 GN 6 2 F 11-15 9-11 30,0 120 60 60 300 No 30 Yes Office de la Poste Guinéenne (OPG) Yes Yes 200 300 Yes No - Guinea-Bissau 624 GW 6 1 F,NL 12-16 10-12 30,0 120 60 60 300 No 30 Yes Office de la Poste Guinéenne No Yes 200 300 Yes No - Parcel service only provided through post offices Guyana 328 GY 6 1 E 15-19 8-15 20,0 120 60 60 300 Yes 40 Yes Guyana Post Office Corporation Yes No - - Yes No - Haiti 332 HT 6 2 F 12-14 8-10 31,5 120 60 60 300 No 60 Yes Office des Postes d’Haiti No Yes 200 300 Yes No - Heard Island and McDonald Islands 334 HM 6 1 E - Honduras 340 HN 6 2 SPA 10-14 8-10 20,0 120 60 60 300 No 60 Yes Honducor Yes Yes 150 300 Yes No - Hong Kong 344 HK 5 1 E,NL 10 6 30,0 120 60 60 300 Yes 28 Yes Hongkong Post Yes Yes 150 300 Yes Yes - don´t use Destination China, People´s Republic Hungary 348 HU 2 - - 3 30,0 120 60 60 300 Yes 10 Yes Magyar Posta No Yes 150 300 Yes Yes 1.533 Iceland 352 IS 3 1 DAN,E,NL,NOR,SWE 14-16 4-6 31,5 120 60 60 300 Yes 30 Yes Íslandspóstur hf No Yes 150 300 Yes Yes - Correct name for Bombay: “MUMBAI” (parceNL addressed to “Bombay” may be India 356 IN 5 2 E 10-14 8-10 20,0 120 60 60 300 Yes 7 Yes India Post Yes No - - Yes No - returned) Indonesia 360 ID 5 2 E 12-15 8-10 30,0 120 60 60 300 Yes 30 Yes Pos Indonesia Yes Yes 150 300 Yes Yes - Iran 364 IR 5 2 E,F 10-14 8-10 20,0 120 60 60 300 Yes 30 Yes Islamic Republic of Iran Post Co. Yes Yes 150 300 No No - Iraq 368 IQ 5 2 E,F,SPA 15-19 11-15 30,0 120 60 60 300 No 30 Yes Iraqi Post Yes Yes 150 300 No No - Ireland 372 IE 3 - - 3-4 30,0 120 60 60 300 Yes 16 Yes AnPost No Yes 150 300 Yes Yes - Specify the county in the address if possible Isle of Man 833 IM 2 2 E 2-3 30,0 120 60 60 300 Yes 21 Yes Royal Mail / ParcelForce No Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Israel 376 IL 4 1 E,F,NL 16-22 12-16 20,0 120 60 60 300 Yes 30 Yes Israel Post Np Yes 150 300 Yes Yes - For post codes 22060 and 23030 customs documents (Customs declaration CN23 and Italy 380 IT 2 - - 3 30,0 120 60 60 300 Yes 15 Yes Poste Italiane S.p.A./ DHL Express Yes/No Yes 150 300 Yes Yes 999,99 commercial invoice) are necessary Jamaica 388 JM 6 2 E 12-14 8-10 20,0 120 60 60 300 Yes 60 Yes Jamaica Post No No - - Yes No - Japan 392 JP 5 2 E,F,NL 8 6 30,0 120 60 60 300 Yes 15 Yes Japan Post Yes Yes 150 300 Yes Yes - Jersey 832 JE 2 1 E n.v. 2-3 30,0 120 60 60 300 Yes 14 Yes Jersey Post Yes /No Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Jordan 400 JO 5 2 E 8-12 10 31,5 120 60 60 300 Yes 30 Yes Jordan Post Yes No - - Yes Yes - Kazakhstan 398 KZ 5 2 E 8-15 8-10 20,0 120 60 60 300 No 30 Yes Kazpost Yes Yes 150 300 Yes No - Kenya 404 KE 6 2 E 10-14 8-10 30,0 120 60 60 300 Yes 60 Yes POSTA KENYA Yes No - - Yes No - Parcel can only be shipped to the following destinations: Abaiang, Abaokoro, Abemama, Kiribati 296 KI 6 1 E >30 10-15 30,0 120 60 60 300 Yes 30 Yes Postal Division, Kiribati Yes Yes 200 300 Yes No - Aranuka, Arorae, Bairiki, Beru, Betio (Tarawa), Bikenibeu, Butaritari, Christmas Island (Pacific), Fanning Island, Kuria, Maiana, Makin, Marakei, Nikunau, Nonouti, Ocea

Correct country name: “Demokratische Volksrepublik Korea”, “République Korea, North 408 KP 5 2 F,NL 15-19 10-15 20,0 120 60 60 300 No 15 Yes Korea Post No No - - No No - démocratique de Corée”, “Democratic People’s Republic of Korea”

3 DHL Paket International - Destination information

TI A TIB

Destination Standard Premium Partner organization Note

Martinique 474 MQ 1 2 E,F 10-15 30,0 120 60 60 300 No 30 Yes Martinique Post Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Mauretania 478 MR 6 2 F 10-14 8-10 30,0 120 60 60 300 Yes 30 Yes Mauri Post Yes Yes 150 300 Yes No - Mauritius 480 MU 6 2 E,F 10 6-8 30,0 120 60 60 300 Yes 30 Yes Mauritius Post Yes No - - Yes No - Mayotte 175 YT 1 2 E,F 10-15 30,0 120 60 60 300 No 90 Yes Mayotte Post Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Melilla 724 ES 2 2 E,F,SPA 4-7 30,0 120 60 60 300 Yes 60 Yes Yes Correos y Telégrafos Espagne No No - - Yes Yes 1.124 Customs documents: Customs declaration CN23 and commercial invoice) necessary Mexico 484 MX 5 1 E,F,SPA 12-16 9-14 31,5 120 60 60 300 Yes 10 Yes Correos de México Yes Yes 150 300 Yes No - Micronesia 583 FM 6 1 E >30 10-12 30,0 120 60 60 300 No 20 Yes Mikronesien Post n.I. No - - Yes No - (Federated State of Micronesia) Moldova, Republic of 498 MD 3 2 E,F,NL,RUS 10-12 5-7 20,0 120 60 60 300 Yes 30 Yes Posta Moldovei No Yes 150 300 Yes No - Monaco 492 MC 1 - - 3-4 30,0 120 60 60 300 No 30 Yes La Poste Monaco Yes No - - Yes Yes - Mongolia 496 MN 5 2 E 12-19 10 30,0 120 60 60 300 Yes 90 Yes Mongol Post No Yes 150 300 Yes No - Montenegro, Republic of 499 ME 3 2 E,F 7-10 4-7 30,0 120 60 60 300 Yes 15 Yes Pošta Crne Gore Yes Yes 150 300 Yes Yes - Montserrat 500 MS 2 1 E 10-15 20,0 120 60 60 300 No 36 Yes Montserrat Post Yes No - - Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Morocco 504 MA 4 2 E,F,NL,SPA 8-12 6-8 30,0 120 60 60 300 Yes 15 Yes Barid Al-Maghrib – Poste Maroc No Yes 200 300 Yes Yes - Mount Athos 300 GR 3 1 E,F,NL 5-7 30,0 120 60 60 300 Yes 60 Yes ELTA Hellenic Post No No - - No No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Mozambique 508 MZ 6 2 E,F,PT 10-14 7-10 30,0 120 60 60 300 Yes 30 Yes Correios de Moçambique No Yes 200 300 Yes No - Parcel delivery is not possible to all destinations Parcel addressed to “Burma” (former name) are not accepted by the Myanmar postal Myanmar 104 MM 5 2 E 10-14 8-10 20,0 120 60 60 300 Yes 180 Yes Myanmar Posts & Telecommunications Yes Yes 200 300 No No - administration and will be returned Namibia 516 NA 6 2 E 10-12 6-8 20,0 120 60 60 300 No 30 Yes NAM Post Yes Yes 150 300 Yes No - Nauru 520 NR 6 1 E >30 10-15 20,0 120 60 60 300 No 60 Yes Nauru Post Yes Yes 150 300 Yes No - Nepal 524 NP 5 2 E 10-14 8-12 20,0 120 60 60 300 Yes 7 Yes Nepal Postal Services No No - - Yes No - Netherlands, The 528 NL 1 - - 2 30,0 120 60 60 300 Yes 21 Yes DHL Parcel Benelux Yes Yes 150 300 Yes Yes - New Caledonia 540 NC 1 2 F 10-15 30,0 120 60 60 300 Yes 30 Yes OPT - Nouvelle Calédonie Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary New Zealand 554 NZ 6 1 E 10-12 8 30,0 120 60 60 300 Yes 30 Yes New Zealand Post Yes Yes 150 300 Yes Yes - Nicaragua 558 NI 6 2 E,F,SPA 10-14 8-10 30,0 120 60 60 300 no 30 Yes Correos de Nicaragua Yes Yes 200 300 Yes No - Niger 562 NE 6 2 F 12-15 8-11 30,0 120 60 60 300 No 15 Yes Niger Poste Yes Yes 150 300 Yes No - Parcel service only provided through post offices Nigeria 566 NG 6 2 E 10-14 8-10 30,0 120 60 60 300 Yes 30 Yes Nigerian Postal Service Yes Yes 200 300 No No - Niue 570 NU 6 1 E 10-12 8 30,0 120 60 60 300 Yes 30 Yes New Zealand Post Yes Yes 150 300 Yes Yes - Norfolk Islands 574 NF 6 1 E 11 7-9 30,0 120 60 60 300 Yes 14 Yes Australian Postal No No - - Yes Yes - Northern Ireland 826 GB 2 2 E 2-3 30,0 120 60 60 300 Yes 21 Yes Royal Mail / ParcelForce No Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Northern Mariana Islands 580 MP 6 1 E 10-12 6-7 30,0 120 60 60 300 No 60 Yes Northern Mariana Islands n.I. Yes 150 300 Yes Yes - Norway 578 NO 3 1 DAN,E,NL,SWE 7-8 4-5 30,0 120 60 60 300 Yes 14 Yes Posten Norge AS Yes Yes 150 300 Yes Yes - (incl. Svalbard and Jan Mayen) Oman 512 OM 5 2 E 8-12 6-8 20,0 120 60 60 300 No 30 Yes Oman Post Yes Yes 150 300 Yes Yes - Parcel service only provided through post offices Pakistan 586 PK 5 1 E 11 7-10 30,0 120 60 60 300 Yes 7 Yes Pakistan Post Yes Yes 150 300 Yes No - Palau 585 PW 6 1 E 10-12 6-7 30,0 120 60 60 300 No 60 Yes Palau Post n.I. Yes 150 300 Yes Yes - Palestinian Territories 275 PS 4 2 E,F,NL 8-12 6-10 20,0 120 60 60 300 Yes 30 Yes Palestine Post Yes Yes 150 300 Yes No - Panama 591 PA 6 2 E,F,SPA 8-12 6-8 30,0 120 60 60 300 Yes 30 Yes Correos de Panamá Yes No - - Yes No - Papua New Guinea 598 PG 5 1 E 12-15 7-10 20,0 120 60 60 300 Yes 30 Yes Post PNG Yes No - - Yes No - Paraguay 600 PY 6 2 E,SPA 10-14 8 20,0 120 60 60 300 Yes 60 Yes Correo Paraguayo Yes Yes 200 300 Yes No - Peru 604 PE 6 2 E,SPA,F 10-14 7-10 31,5 120 60 60 300 Yes 45 Yes SERPOST – Servicios Postales del Perú Yes Yes 150 300 Yes No - Philippines 608 PH 5 1 E 10-14 8-10 20,0 120 60 60 300 Yes 30 Yes PHLPOST – Philippine Postal Corporation No Yes 150 300 Yes No - Pitcairn Islands 612 PN 2 1 E 10-15 10,0 120 60 60 300 No 60 Yes Pitcairn Islands Post Yes No - - Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Poland 616 PL 1 - - 2-3 31,5 120 60 60 300 Yes 14 Yes DHL Parcel Poland No Yes 150 300 Yes Yes -

4 DHL Paket International - Destination information

TI A TIB

Destination Standard Premium Partner organization Note

up to EUR up to EUR 2.500 25.000 ISO Code ISO 2ALPHA CODE ISO Chargezone Number Language(s)* business in kgweightfor Max. customers (inLengthcm) Height(incm) (incm) Width (inGirthcm) &Trace** Track Full period Storage indays Air Street delivery Saturday Possible (inLengthcm) (inGirthcm) Cashondelivery Charge)(Max.COD inEUR Portugal 620 PT 3 - - 4-5 30,0 120 60 60 300 Yes 15 Yes Correios PT / CTT Expresso No Yes 150 300 Yes Yes - Puerto Rico 630 PR 5 1 E 10-12 6-7 31,5 120 60 60 300 No 60 Yes Puerto Rico Post Yes Yes 150 300 Yes No - Qatar 634 QA 5 1 E,NL 8-12 6-8 30,0 120 60 60 300 No 30 Yes Qatar Post Yes Yes 150 300 Yes No - Parcel service only provided through post offices, Customs documents: Customs Réunion 638 RE 1 2 E,F 7-10 30,0 120 60 60 300 No 30 Yes Réunion Post Yes Yes 150 300 Yes Yes - declaration CN23 and commercial invoice) necessary Romania 642 RO 3 - - 3-4 31,5 120 60 60 300 Yes 30 Yes Cargus No Yes 150 300 Yes No - Russian Federation 643 RU 4 2 E,F,RUS > 14 5-15 20,0 105 60 60 200 Yes 30 Yes Russian Post Yes No - - Yes Yes - Parcel service only provided through post offices Rwanda 646 RW 6 2 E,F 10-14 8-10 30,0 120 60 60 300 No 30 Yes National Post Office (Iposita) No Yes 150 300 No No - Parcel service only provided through post offices Saba 535 BQ 1 1 E 6-9 31,5 120 60 60 300 No 30 Yes Flamingo Express Dutch Caribbean N.V. Yes No - - No No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Saint Martin 663 MF 6 2 E,F 10-13 10-15 30,0 120 60 60 300 No 30 Yes Guadeloupe Post Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Saint-Barthélemy 652 BL 6 2 E,F 10-13 10-15 30,0 120 60 60 300 No 30 Yes Guadeloupe Post Yes Yes 150 300 Yes Yes - Customs documents: Customs declaration CN23 and commercial invoice) necessary Salomon Islands 090 SB 6 2 E >30 10-15 20,0 120 60 60 300 Yes 30 Yes Salomonen Post Yes No - - Yes No - Samoa 882 WS 6 2 E >30 10-15 30,0 120 60 60 300 Yes 21 Yes Samoa Post No No - - Yes No - San Marino 674 SM 2 1 E,F,NL 5-8 30,0 120 60 60 300 No 30 Yes Azienda autonoma di stato filatelica Yes Yes 150 300 Yes Yes 999,99 Customs documents: Customs declaration CN23 and commercial invoice) necessary São Tomé e Príncipe 678 ST 6 2 F,PT 13-15 9-11 30,0 120 60 60 300 No 15 Yes Correios de São Tomé e Príncipe Yes No - - Yes No - Correct country name: “Königreich Saudi-Arabien”, “Royaume d´Arabie saoudite”, Saudi Araba, Kingdom of 682 SA 5 2 E,NL 9-13 6-9 30,0 120 60 60 300 Yes 30 Yes Saudi Post Yes Yes 150 300 Yes Yes - “Kingdom of Saudi Arabia” Senegal 686 SN 6 2 F 12-15 8-11 20,0 120 60 60 300 Yes 60 Yes PosteFinances No Yes 150 300 Yes No - Serbia, Republic of 688 RS 3 2 E,F,NL 7-10 4-7 30,0 120 60 60 300 Yes 15 Yes PTT Communications "Srbija" No Yes 150 300 Yes No - Seychelles 690 SC 6 2 E,F 10-13 6-9 30,0 120 60 60 300 No 30 Yes Seychelles Postal Service No No - - Yes No - Sierra Leone 694 SL 6 2 E 11-15 7-10 30,0 120 60 60 300 Yes 30 Yes Sierra Leone Postal Services No Yes 200 300 Yes No - Correct country name: “Republik Singapur”, “République de Singapour”, “Republic of Singapore, Republic of 702 SG 5 1 E 6-8 3-5 30,0 120 60 60 300 Yes 10 Yes SingPost No Yes 150 300 Yes Yes - Singapore” Slovakia 703 SK 2 - - 3 30,0 120 60 60 300 Yes 18 Yes DHL Parcel SK No Yes 150 300 Yes No - Slovenia 705 SI 2 - - 3 30,0 120 60 60 300 Yes 15 Yes Pošta Slovenije Yes Yes 150 300 Yes No - Somalia 706 SO 6 1 E,F, NL - - 20,0 120 60 60 300 No 14 Yes Somali Post No No - - No No - South Africa 710 ZA 6 2 E 9-13 8-12 30,0 120 60 60 300 Yes 21 Yes South African Post Office No No - - Yes Yes - South Sudan 728 SS 6 2 E,NL 10-14 7 20,0 120 60 60 300 No 7 Yes Südsudan Post Yes Yes 150 300 Yes No - Spain 724 ES 2 - - 4-5 30,0 120 60 60 300 Yes 15 Yes Yes Correos y Telégrafos Espagne No Yes 150 300 Yes Yes 1.124 Sri Lanka 144 LK 5 2 E 8-12 6-8 30,0 120 60 60 300 Yes 30 Yes Sri Lanka Post Yes Yes 150 300 Yes No - St. Eustatius 535 BQ 1 1 E 6-9 31,5 120 60 60 300 No 30 Yes Flamingo Express Dutch Caribbean N.V. Yes No - - No No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Parcel to Tristan da Cunha must not weigh more than 10 kg, Customs documents St. Helena 654 SH 2 1 E 14-19 20,0 120 60 60 300 No 5 Yes St. Helena Post Yes No - - Yes No - (Customs declaration CN23 and commercial invoice) necessary Parcel can only be shipped to the following destinations: Basseterre, Charlestown and St. Kitts and Nevis 659 KN 6 2 E 12-14 8-10 20,0 120 60 60 300 Yes 42 Yes St. Kitts & Nevis Postal Services Yes Yes 200 300 Yes No - Valley St. Lucia 662 LC 6 1 E 12-14 8-10 20,0 120 60 60 300 Yes 90 Yes Saint Lucia Postal Service No Yes 200 300 Yes No - St. Maarten 534 SX 1 1 E 6-9 30,0 120 60 60 300 Yes 30 Yes Post Aruba N.V Yes Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary St. Pierre and Miquelon 666 PM 1 2 E,F 10-15 30,0 120 60 60 300 No 30 Yes La Poste de St. Pierre et Miquelon No Yes 150 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary St. Vincent and the Grenadines 670 VC 6 2 E 12-14 8-10 20,0 120 60 60 300 Yes 42 Yes SVG Postal Corporation Yes Yes 200 300 Yes No - Sudan 729 SD 6 2 E,NL 10-14 7 30,0 120 60 60 300 Yes 30 Yes Poste Rapide Yes Yes 200 300 No No - Suriname 740 SR 6 2 E 10-14 8-10 20,0 120 60 60 300 Yes 180 Yes SURPOST No Yes 200 300 Yes No - Svalbard and Jan Mayen 744 SJ 3 1 DAN,E,NL,SWE Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Swaziland Posts & Telecommunications Swaziland 748 SZ 6 2 E 9-13 6-9 20,0 120 60 60 300 Yes 28 Yes Yes Yes 150 300 Yes No - Corporation Sweden 752 SE 2 - - 3 30,0 120 60 60 300 Yes 14 Yes PostNord No Yes 150 300 Yes Yes - Sending of alcohol is not allowed. Customs documents: Customs declaration CN23 and commercial invoice) necessary. Switzerland 756 CH 1 1 D,E,F,I 4 2 31,5 120 60 60 300 Yes 15 Yes SwissPost / DHL Express No Yes 150 300 Yes Yes 5.112 ECONOMY parcels may be delivered without proof of delivery (in the same way as milk bottles are delivered). Syria 760 SY 4 2 E,NL 12 6-8 30,0 120 60 60 300 Yes 30 Yes Syrian Post No Yes 150 300 Yes No - Taiwan 158 TW 5 1 E,F,NL 8-12 6-8 20,0 120 60 60 300 No 15 Yes Taiwan Post Yes Yes 150 300 Yes No - Parcel to the islands of Matsu and Quemoy are permitted up to 10 kg only Tajikistan 762 TJ 5 2 E,F,RUS 10-14 8-10 20,0 120 60 60 300 No 30 Yes Tadschikistan Post Yes Yes 150 300 Yes No - Tanzania 834 TZ 6 2 E 10-14 7-10 30,0 120 60 60 300 Yes 30 Yes Tanzania Posts Corporation No No - - Yes No - Tasmania 036 AU 6 1 E 11 7-9 30,0 120 60 60 300 Yes 14 Yes Australian Postal No No - - Yes Yes - Thailand 764 TH 5 1 E 12 6-8 30,0 120 60 60 300 Yes 30 Yes Thailand Post Yes Yes 150 300 Yes No - Togo 768 TG 6 2 E,F 10-14 7-10 20,0 120 60 60 300 Yes 30 Yes La Poste du Togo Yes Yes 200 300 Yes No - Tokelau 772 TK 6 1 E 10-12 8 30,0 120 60 60 300 Yes 30 Yes New Zealand Post Yes Yes 150 300 Yes Yes - Tonga 776 TO 6 1 E >30 10-15 20,0 120 60 60 300 Yes 14 Yes Tonga Post No No - - Yes No - Trinidad and Tobago 780 TT 6 1 E 12-14 8-10 20,0 120 60 60 300 Yes 20 Yes Trinidad and Tobago Postal Corporation No Yes 200 300 Yes No - Parcel to Tristan da Cunha must not weigh more than 10 kg, Customs documents Tristan da Cunha 654 SH 2 1 E 14-19 20,0 120 60 60 300 No 5 Yes St. Helena Post n.I. Yes 150 300 Yes No - (Customs declaration CN23 and commercial invoice) necessary Tunisia 788 TN 4 2 E,F,NL 8-12 6-8 30,0 120 60 60 300 Yes 15 Yes La Poste Tunisienne Yes Yes 150 300 Yes No - Turkey 792 TR 4 2 E,F,NL 10-15 3-9 30,0 120 60 60 300 Yes 30 Yes Turkey Post Yes Yes 150 300 Yes Yes - Turkmenistan 795 TM 5 2 E,NL,RUS 10-14 8-10 20,0 120 60 60 300 No 60 Yes Turkmenpost Yes Yes 200 300 Yes No - Turks- and Caicos Islands 796 TC 2 1 E 10-15 10,0 120 60 60 300 No 90 Yes Turks and Caicos Islands Post Yes Yes 200 300 Yes No - Customs documents: Customs declaration CN23 and commercial invoice) necessary Parcel can only be shipped to the following destinations: Funafuti, Nanumanga, Nui, Tuvalu 798 TV 6 1 E >30 10-15 25,0 120 60 60 300 No 60 Yes Tuvalu Post Yes No - - Yes No - Nuitao, Nanumea, Nukufetau, Nukalaelae, Vaitupu The recipient’s address must always include a post box number, as otherwise the Uganda 800 UG 6 2 E 10-14 7-10 30,0 120 60 60 300 Yes 60 Yes Posta Uganda Yes Yes 150 300 Yes No - parcel cannot be delivered Ukraine 804 UA 3 2 E,F,RUS,NL 8-10 9-11 30,0 120 60 60 300 Yes 30 Yes Rosan Yes Yes 200 300 Yes No - United Arabic Emirates 784 AE 5 2 E,NL 8-12 6-8 31,5 120 60 60 300 Yes 30 Yes Emirates Post Yes Yes 200 300 Yes Yes - Incl. Northern Ireland, Customs documents (Customs declaration CN23 and United Kingdom 826 GB 2 2 E 2-3 30,0 120 60 60 300 Yes 21 Yes Royal Mail / ParcelForce No Yes 150 300 Yes Yes - commercial invoice) necessary United States of America 840 US 5 1 E 10-12 6 31,5 120 60 60 300 Yes 30 Yes United States Postal Service Yes Yes 150 300 Yes Yes - Please include the state as well as the destination (e.g. CLAYTON, NEW JERSEY) Uruguay 858 UY 6 2 E,F,SPA 14 7-10 30,0 120 60 60 300 Yes 30 Yes Correo Uruguayo No Yes 150 300 Yes No -

5 DHL Paket International - Destination information

TI A TIB

Destination Standard Premium Partner organization Note

* NL: National language, D: German; DAN: Danish; E: English; F: French; GR: Greek; I: Italian; NOR: Norwegian; PT: Portuguese; RUS: Russian; SPA: Spanish; SWE: Swedish ** Tracking and tracing within Germany available for all destination countries. Not all shipment events are necessarily made available by the destination countries.

Effective April 2021