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A Day in the Life of Paul's Place

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A Day in the Life of Paul's Place 6:00 AM 7:00 AM 2013-14 Annual Report 8:00 AM 9:00 AM A Day in the Life of Paul’s Place 10:00 AM 1 1:00 AM 12:00 pM 1:00 pM 2:00 pM 3:00 pM 4:00 pM 5:00 pm 6:00 pM 7:00 pM Mission Dear Friends, Paul’s Place is a catalyst and leader for change, improving the quality of Welcome to a day in the life of Paul’s Place! life in the Washington Village/Pigtown neighborhood and the surrounding “ On a typical day, Paul’s Southwest Baltimore communities. Paul’s Place provides programs, As you read this annual report, you will follow a typical day at Paul’s Place, starting at 6:00 a.m. when Sue arrives to Place is a resource for services, and support that strengthen individuals and families, fostering begin preparing meals for Hot Lunch to 6:30 p.m. when our middle school and high school students head home after residents in need of hope, dignity, and growth. an enriching after-school experience. Every day, for more than twelve hours a day, our doors are open to the community. emergency food, utility, More than 3,500 community members find a welcoming, safe, and supportive environment in which to work toward or housing assistance Vision self-sufficiency each year. as well as those By 2020, the individuals and families living in Southwest Baltimore City This day in the life of Paul’s Place is not exactly a typical day; we’ve combined all of our programs and services offered seeking long-term will have full access to high quality health care, education, employment, throughout the week during the school year into a single day to show you the breadth and depth of our offerings to the assistance to achieve and housing along with the other support necessary for stability and community. On a typical day, Paul’s Place is a resource for residents in need of emergency food, utility, or housing assistance their high school self-sufficiency. as well as those seeking long-term assistance to achieve their high school diploma, find a job, or stabilize their lives. diploma, find a job, or stabilize their lives.” Strategic Goals In the last year, we continued to offer the essential services that sustained families in our neighborhood as we began to 1. Healthy, successful children: Children and youth served by Paul’s implement our new strategic plan. The overarching goals remain unchanged: we are focused on helping individuals of all ages lead successful, self-sufficient Place will be healthy and prepared to succeed in school and beyond. lives in a safe, stable neighborhood and to build the capacity of Paul’s Place to be an ongoing source of support for our community. However, we have deepened our commitment to in-depth interventions and longer relationships with the children and families we serve, and we have focused on improving our 2. Self-sufficient, stable families: Individuals and families served by infrastructure to ensure that each program has the staff support, on-site expertise, and systems to be sustainable over time. Paul’s Place will have opportunities to improve their self-sufficiency and stability. As you read this annual report, you will learn of our accomplishments toward our goals and how we worked towards those goals. You will read about the 3. Safe, stable neighborhood: Paul’s Place will partner with community new evidence-based assessments to measure the progress of our guests in areas such as self-sufficiency, self-esteem, self-worth, ability to handle stress, organizations and residents to promote a higher level of safety and and attitudes. You will also note a number of new staff positions that have been created in the last year or two: a Director of Health and Wellness, an stability in the neighborhood. Outreach Coordinator/Guest Liaison, a Goodwill Employment Specialist, a Housing Case Manager, a Youth Case Manager, and a Reading Specialist. All of the modifications to program and staffing structure are aimed at fully supporting Southwest Baltimore residents in their quest to become more self-sufficient. 4. Sustainable organization: Paul’s Place will strengthen the organization’s capacity to secure its long-term sustainability. We could not do this without you. The steadfast support of donors, volunteers, partners, and friends like you has provided Paul’s Place with the resources needed each year to meet the growing and changing needs in our Southwest Baltimore community for another year. Thank you! We dedicate this Annual Report to Regina Sykes who passed away in November, 2014. Her compassion and kindness brought joy into Denie Dulin William J. McLennan Paul’s Place and our personal lives. President Executive Director She will be missed but never forgotten. 8:00 AM Our emergency food Our emergency food pantry – open at Paul’s Place in partnership with 8:00 AM - 3:30 PM A Day in the Life of Paul’s Place pantry opens. the Baltimore City Department of Social Services and the Maryland Food Bank – provides three days of food and other emergency provisions, Ambassador volunteers begin including baby formula, diapers, and toiletries. 2,824 individuals received to arrive at Paul’s Place. 6:00 AM The day begins at Paul’s Place when Sue and the kitchen staff arrive food and household supplies last year. to begin preparation for Hot Lunch. During FY14, over 70,500 meals were prepared for guests of Paul’s Place. Ambassador volunteers arrive at Paul’s Place ready to learn and volunteer. 8:00 AM - The newly-restructured Ambassador program allows us to maintain the best 2:30 pM 7:00 AM Fresh produce is delivered for Hot Lunch. Our emphasis on nutrition of the existing program – the emphasis on community volunteerism – while ensures that our lunch guests eat at least one balanced meal a day, with at maximizing new resources available at Paul’s Place, specifically our licensed least two servings of fruits and vegetables. social workers and Goodwill Employment Specialist. A standard curriculum, delivered over 12 months, includes workshops on basic finance, essential 8:00 AM Our doors open to the community for access to our essential services, job skills, personal development, and health and wellness. Last year, 43 case management, and adult education and job readiness programs. On Ambassadors volunteered 25,894 hours at Paul’s Place. average, 275 guests are served each day. Goal: 25 new Ambassadors will join and complete the program. 8:00 AM - WEDNESDAYS, TWICE PER MONTH Utility assistance, paired with energy Results: 23 9:00 AM saving tips from The Fuel Fund of Maryland, helps our guests keep the lights and heat on. With increased funding from our utility assistance partner – Paul’s Place now recruits smaller cohorts of community residents the Fuel Fund of Maryland – Paul’s Place was able to more than double the as Ambassador volunteers for a highly-personalized, short-term number of individuals receiving assistance to 262. program. Interested residents must now complete a minimum of 35 volunteer hours at Paul’s Place prior to enrollment to demonstrate Goal: 80% of guests accessing rental or BGE assistance will their commitment to the program. remain housed or with utility service at least 90 days after receiving assistance. Goal: Of those Ambassadors who identify employment as a 6:00 AM goal, 55% will secure employment. Results: 100% The day begins at Paul’s Place Results: 80% A few changes to the process of utility assistance had big results. when Sue and the kitchen Now, instead of first come, first served, our neighbors in need of utility Ambassador volunteers set at least one goal for coaching on staff arrive to begin assistance are pre-screened over the phone on the day that they call enrollment in the program. Those seeking employment are matched preparation for Hot Lunch. to determine eligibility, then attend a workshop focused on building with the Goodwill Employment Specialist for job-readiness assessment; their assets and improving their access to resources. Some guests referrals to job training, apprenticeships, and professional development will enroll in the twice monthly Fuel Fund’s Watt Watchers program opportunities; and assistance with the job search. to learn how to reduce their electricity use. 2 | Paul’s Place 2013-14 Annual Report Paul’s Place 2013-14 Annual Report | 3 8:00 AM 65% of Ambassadors will successfully graduate from BY APPOINTMENT Job coaching, in partnership with Goodwill Industries 8:00 AM - Goal: Our fully-accessible shower the program. of the Chesapeake, connects our guests with employment, job training 4:00 pM is available five days a week opportunities, and professional development, including resume review, Results: 75% for community members. practice interviews, and essential employability skills. Last year, 12 guests Ambassadors – our community volunteers – now set at least one found jobs and 20 enrolled in training programs through this new service. personal goal related to employment, housing, health, reconnecting with family, or other issues of personal importance and are assigned to Goal: 35% of guests engaged in job coaching will become a staff coach. Through interactions with their coach, Ambassadors will employed or engaged in an apprenticeship or other job map out and follow a plan to achieve their goal(s) and work through training program. obstacles on the way. Their graduation celebrates their accomplishments Results: 38% in collaboration with their personal and professional development. A job-readiness assessment determines whether an individual has the background and skills for employment placement services or would 8:00 AM - BY APPOINTMENT, DROP-IN ASSISTANCE ON TUESDAYS AND THURSDAYS benefit from an apprenticeship, job training, or even a volunteer 4:00 PM Case management helps individuals and families in or near crisis address placement first.
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