SPRINGSPRING 20201212 Communityy REPORT

Navigating the Perfect Storm NorQuest College’s crucial role in the future of health care

Good Sports Two Edmontonians judge the world’s best Honourable Mention Meet the man who made the grade Get an education that gets you a career

At NorQuest, our programs and courses will help you: GET STARTED ʯ˷  '#˷*!,#(! ʯ˷ (!&#-"˷ (!/! ˷,#(#(! ʯ˷ /&.˷ #. ,3 GET GOING Diplomas and certificates in: ʯ˷  &." ʯ˷ /-#( -- ʯ˷ )''/(#.3˷./# - GET WORKING Join the 95% of NorQuest grads who find employment or continue their education.

APPLY NOW 780.644.6000 norquest.ca

Practical Nurse program student Tiffany Brochu Message from the President

“ Our integral role in the community is reflected by the success of our graduates who work in health care, business and almost everywhere – 95 per cent of our graduates find employment or continue their education.”

- Dr. Jodi L. Abbott President and CEO of NorQuest College

Bigger and bolder, this edition of NorQuest College’s Complementing our commitment to student success is Community Report is our best yet. Since many of you our commitment to partnering with business, industry may be reading our Community Report for the first and government to address Alberta’s workforce time, it’s also a rather robust “greeting” card – a means challenges. NorQuest’s Centres for Excellence support of introducing ourselves, showcasing our educational this by conducting research and integrating education leadership and strengthening partnerships with the towards offering practical solutions for the workplace. communities we serve. This edition focuses on NorQuest’s People are at the heart of everything we do. In the health studies programs and our essential role in Alberta’s stories that follow, you will find information about health-care system. some of our graduates, faculty, people and initiatives NorQuest is your community college, and Alberta’s largest. that provide invaluable support to our community. Our integral role in the community is reflected by the We hope you find Community Report to be a source success of our graduates who work in health care, business of inspiration about the opportunities a NorQuest and almost everywhere – 95 per cent of our graduates find College education offers. employment or continue their education. To maintain the ongoing workforce relevance and quality of our programs, NorQuest is committed to ensuring all of our programs are 100 per cent viable; establishing 30 new programs; and achieving at least a 90 per cent student satisfaction rate by 2016-2017. Dr. Jodi L. Abbott President and CEO of NorQuest College

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 1 Contents

9 10 12

3 Navigating the Perfect Storm 10 Honouring his Honour: 16 Donor list Judge Bhatia 6 Janet Colter: 19 One Thousand Women: A NorQuest success story 11 Awards and rewards: A Million Possibilities Shannon Boyer and Gerard Amani 8 Providing learning 22 Operational overview opportunities for all 12 News and notes 24 Financial statement 9 Another close shave for Stan 14 Dynamic duo: Harriet Younie and Reza Nasseri 25 Close calls: Dr. Jodi L. Abbott and David Gantar

On the Cover

Justin A. Gajes and Bailey-Jane Elgert from NorQuest Health Studies programs benefit from hands-on experience working in the College’s simulation labs.

Community Report was produced by NorQuest College’s Communications and Marketing Departments.

Publisher: Dallas Stoesz CONTACT US: Editor: Michael Edge Tel: 780-644-6000 Mailing Address: Associate Editor: Yuri Wuensch Fax: 780-644-6013 NorQuest College, Main Building Designers: Helen Ma, Andrew Oviatt, Toll free: 1-866-534-7218 10215 - 108 Street NW Karen Campos, Debra Bachman Smith Email: [email protected] , AB T5J1L6 Contributor: Nida Farooqui Photography: Jason Ness Photography

2 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca ↑ Practical Nurse diploma program student Chelsea Visser (left) and instructor Aneetpal Hayel work Navigating together on a tracheostomy exercise. the Perfect Storm NorQuest College health studies programs vital to future of continuing care

THERE ARE STORM FRONTS on Alberta’s horizon that have nothing to do with the weather. In some health-care circles, their coming together is referred to as the Perfect Storm: increasingly large numbers of baby boomers are starting to retire; likewise, large numbers of frontline health-care workers are retiring.

The convergence of these storm fronts begs the question: with so many people retiring, will we have enough frontline continuing-care workers to meet Alberta’s needs?

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 3 The numbers speak for themselves Direct patient care refers to the provision of basic assistance to In 2007, 75 per cent of elder care was provided by people between 45 and 64 everyday needs. This includes bathing, years of age, according to Statistics . This means many of those providing dressing, grooming, assistance in care to seniors are approaching retirement themselves. Projections also show medication delivery, feeding care for that by 2056, the proportion of 65 years and older will more than the infirm, routine range of motion double to over one in four. exercises, lifts and transfers for Currently, more than 110,000 Albertans receive continuing care and the numbers disabled clients, and bed making. are growing. With our society rapidly aging, we will experience a significant increase “Many of these activities are in the burden of chronic disease throughout the age spectrum. This puts pressure things a lot of us often take for on both the continuing-care system and the health-care system as a whole, granted. With our loss of capacity, especially when considering the demographics of frontline health-care workers. a new reality sets in that leaves us Although continuing-care worker shortages are likely to grow, there are feeling vulnerable, both physically opportunities for solutions. and emotionally,” says Jeanne Weis, a practical nurse instructor “Licensed practical nurses (LPNs) and health care aides (HCAs) provide a at NorQuest. significant portion of continuing care, so NorQuest’s Practical Nurse (PN) diploma and HCA certificate programs are vitally important in helping survive But most of us are safe because the Perfect Storm,” says Kim Campbell, dean, Faculty of Health Studies at continuing care doesn’t affect all of NorQuest College. us, right? Wrong.

For example, with more than 90 per cent of seniors requiring continuing-care Chances are we all know, will know services and their needs becoming all the more complex, the role of LPNs is and will become someone who becoming increasingly versatile. They are managing conditions like kidney failure requires continuing-care services. and diabetes which are more common today than just a decade ago. Added to It’s a reality that some people find the mix, about 80 per cent of clients in nursing homes suffer from dementia. difficult to accept.

HCAs also play a significant role in continuing care, providing about 70 per cent “Many seniors find the transition of direct patient care, according to the Alberta Continuing Care Association. into continuing care to be quite hard Their stats also show that Alberta currently has between 25,000 and 30,000 because their sense of independence employees in continuing care, and 80 per cent are HCAs. is diminished,” Weis says. “Beyond clinical skills, one of the biggest What is continuing care? skills LPNs and HCAs must develop Continuing care refers to the range of services that people with health is being a good listener. Through conditions or disabilities require to experience independence and quality living. understanding and empathy, it goes These services are usually provided to seniors, either in their homes, assisted a long way towards helping ease the living or in long-term care centres. transition for people entering the continuing-care environment.”

“ NorQuest College is helping ensure Alberta is prepared to weather the storm and deliver quality continuing-care services with the support of our nationally recognized health-care career programs.”

- Kim Campbell

4 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca The future of continuing care in Alberta

“NorQuest College is helping ensure Alberta is prepared to weather the storm by delivering quality continuing- care services with the support of our nationally recognized health-care career programs,” says Campbell. “Our PN diploma program is among the largest of its kind in Canada and the HCA Certificate program is Canada’s largest.

With the current and future demand for continuing-care services being visibly high in Alberta, career opportunities in the continuing-care environment are excellent. This is great news for both graduates of NorQuest’s PN and HCA programs, and those considering enrolment. And, as an added bonus, NorQuest graduates enjoy a 95 per cent success rate in either finding employment or continuing their education.

“If you want to make a difference in people’s lives, there are plenty of opportunities in the continuing-care field,” adds Campbell.

One person who is making a difference is Janet Colter. Read about Colter’s inspiring journey on the road to “If you want to make a difference in people’s lives, there becoming a LPN on page 6. ■ are plenty of opportunities in the continuing-care field.” - Kim Campbell, dean, Faculty of Health Studies

Centre for Excellence in Continuing Care

NorQuest is taking a leadership role in addressing CECC, NorQuest’s Centre for Excellence in Intercultural continuing-care challenges through its Centre for Education and Bayshore Home Health, one of Canada’s Excellence in Continuing Care (CECC), which was leading providers of home and community health care. formed in March 2011. The project explores how intercultural training “Our focus is on continuing-care research and education influences the work of frontline staff at a continuing- to meet the needs of our aging population,” says Erin care provider organization. Bampton, principal, CECC. “Our partnership with NorQuest will help us increase the The CECC tailors its services to employers and other recruitment and retention of our caregivers and the quality stakeholders who work with frontline health workers, of care we provide,” says Donalda Farwell, area director, including licensed practical nurses, health care aides Bayshore Home Health. “The partnership also supports and allied health-care workers, such as physical therapy our national strategy to create a respectful and inclusive assistants and pharmacy technicians. culture, which values and accepts diversity as a source of strength and innovation.” Partnering with the community Because of ongoing research activities, events, consultation As a result of the CECC’s outreach and expertise, a variety and training, Bampton says the CECC “offers a richness and of organizations come to the centre for professional breadth of activities that anticipate and are responsive to development services in continuing care. the needs of continuing care.” ■ Currently, the centre is involved in five pilot and research projects. One such project is a partnership between the

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 5 A NorQuest success story

Janet Colter finds emotional rewards after graduating from the College’s Practical Nurse diploma program

6 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca ← Janet Colter works at the Mel Miller Hospice. Located at Edmonton General Hospital, the hospice is a 26-bed unit that provides specialized care and support for palliative patients for whom life-prolonging medical treatment is no longer an option.

CONTINUING CARE’S PERFECT STORM (see page 3) is signaling the need for “It wasn’t easy starting back at square more frontline health-care workers in Alberta. NorQuest College is responding one and I wasn’t sure whether I’d fit in with one of the country’s largest Practical Nurse (PN) diploma programs. with my much younger classmates,” Colter says. “But I overcame my fears The growth of the College’s PN diploma program directly addresses the and finally allowed my heart to guide Government of Alberta’s decision to increase the number of licensed practical my actions.” nurse (LPN) graduates in Alberta. The program’s growth also contributes to the overall increase in nursing numbers across Canada. Colter chose the PN diploma program because she wanted to be a hands- A recent Canadian Institute for Health Information study, Regulated Nurses: on nurse. Canadian Trends 2006-2010, reports that from 2009-2010 nursing numbers grew nearly twice as fast as Canada’s population. The report also reveals an interesting trend: from 2006-2010, the number of LPNs in Canada surged by 20 per cent. “Every day, I’m granted an

The strength of those statistics means the career opportunity to make a real potential of a NorQuest College PN education is difference to another person excellent. For one NorQuest PN graduate, the program has also enabled her to answer yet another calling in and be reminded of what’s truly the field of health care. important in my own life.” - Janet Colter Janet Colter: lifelong learner

True, at 54, Janet Colter was older than the conventional student who heads to college straight “I wasn’t interested in a management out of high school. But NorQuest has always attracted students from a wide age or administrative role; I already had range. Now 56, what really sets Colter apart from the general student body and that experience. I wanted to be on shatters a few stereotypes along the way is her unexpected background. the frontlines and the diploma When Colter enrolled at NorQuest, she already had two degrees under her program teaches those skills and belt—a BA and an MBA. She also had a list of high-level positions on her got me there faster.” resumé, mostly in the field of information technology, with a successive upward Within weeks of her final clinical progression through large organizations like AGT, WCB-Alberta and ATCO-Itek. practicum, Colter accepted a Yet her career path was never deliberate. permanent position at the Edmonton “I moved from one position to the next, always looking for a new challenge and General Mel Miller Hospice. an opportunity to learn,” says Colter. “You could say I’m a lifelong learner.” “It can be both physically and In 1992, Colter’s curiosity led her to take a college physiology course. Not emotionally draining, but I receive far something most do for evening entertainment, but she cracked the substantial more than I will ever be able to give,” textbooks “just for the fun of it.” As she immersed herself in a new world of she says. “Every day, I’m granted an health care, she found her passion. “That was the trigger that set me on my opportunity to make a real difference journey of change.” to another person and be reminded of what’s truly important in my own life. Successful as she’s been, Colter felt unfulfilled in the workplace and frequently I receive inspiration from the courage, considered a radical shift. She was drawn to her new health care interest and grace and pure joie de vivre of my considered nursing, but remained reluctant to invest more years pursuing a patients as they live their final days.”■ degree. Then, she saw a newspaper ad for an assistant dean at U of A’s Faculty of Nursing. On a whim, she applied—and got the job.

That connected her with the nursing world, but left her no time to pursue the profession itself. So, when the Faculty of Nursing made some organizational changes, she began planning how to pursue her new dream. In 2010, she became a PN student at NorQuest.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 7 Providing learning opportunities for all Comprehensive Community Institution NorQuest College is one of Alberta’s 11 Comprehensive Community Institutions (CCI). Each CCI is responsible for stewardship of adult learning opportunities within their NorQuest College’s defined region of Alberta. NorQuest’s primary geographic stewardship region service area is defined as the Edmonton Region and is Alberta’s most populous stewardship region. Population: 1 million

Regional Stewardship As a CCI with regional stewardship responsibilities, NorQuest engages community partners to meet literacy and foundational learning needs, and to ensure access to a full spectrum of post-secondary learning opportunities. In rural and urban communities throughout the region, the College opens pathways for lifelong learning.

Community Adult Learning Needs Assessment Report NorQuest College completed a Community Adult Learning Needs Assessment Report in 2011. The goal of the report was to assess adult learning, workplace training and labour needs in the Edmonton Region. The report findings 1 Edmonton Downtown Campus offered NorQuest insight into the good work already being 2 Edmonton Westmount Campus done in many communities and also clarified some of the 3 Wetaskiwin Campus challenges. Based on the report findings, NorQuest is now 4 Stony Plain Campus working collaboratively with the communities we serve to 5 Camrose Regional Learning Site address their specific needs and support their planning to 6 Regional Learning Site determine solutions. 7 Westlock Regional Learning Site 8 Regional Learning Site

Distance Education Supporting NorQuest’s regional stewardship responsibilities, the College’s distance education technology provides accessible education in more than 200 communities to learners at the times, locations and formats that best meet their needs.

8 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca → Family portrait with Stan, Fran and baby Cisco.

Another close shave for Stan

Mechanical Standard Man offers real-life lessons for health studies students STAN

IN HIS OWN WORDS: Another day, another rescue. Dawn estimates there have been some 1,800 scenarios that have My name is Stan—short for Standard Man—and I’ve lived at NorQuest’s involved me, my female equivalent, Interdisciplinary Simulation Centre for more than three years. I help our health- Fran, and her baby, Cisco. care team members learn how to communicate, handle or even avoid human catastrophes, from cardiac arrests to severe hemorrhaging. I routinely portray a confused senior who has to be told why he can’t eat And the lengths I go to assist them in avoiding those situations? Well, that’s up to prior to taking a blood test. Another Dawn Ansell, who’s the head of the centre. scenario has me play a hip surgery I mimic human physiology and medical conditions in a variety of ways. I have a nice candidate with an absent pulse in set of lungs courtesy of inflatable bags in my chest and a heart that powers a full- my leg. The students determine the scale cardiovascular system. I can even talk, thanks to a speaker in my throat! pulse is absent and learn to report Well, technically speaking, it’s actually an instructor in another room who speaks it as a potential complication. into a microphone on my behalf so students can engage in scenarios. Sometimes students teach me how to use a prescription device With a physiology that’s more plastic or how to do exercises. and wires than flesh and blood, I’m the medical equivalent of a crash-test dummy, In a safe and clinical environment, an engineering marvel with a myriad of my “expertise” helps people learn features for the task. Created by CAE- and I love being a part of it. METI in Florida, I am one of the latest Now, if you’ll excuse us, Fran and I mannequins used in simulation to help have to put on our wigs and makeup. deliver the most hands-on experience a Today, I’m helping students learn how health-care team member can receive to talk to the elderly while Fran and before heading off to a real-world ↑ Tiffany Brochu (left), a student in the Cisco are prepping for a complicated environment. And unlike Kenny from Practical Nurse diploma program, with her maternity scenario. ■ instructor Sherry Campbell, practise on Stan South Park, I never actually die on the in one of NorQuest’s simulation labs. job but I can add drama to the learning experience. This helps drive home lessons that need to be learned.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 9 Honouring ← A recipient of the Order of Canada, Judge Gurcharan Singh Bhatia his Honour joins NorQuest annually for the College’s Canada Day celebrations. NorQuest College delighted to confer its first Honorary Diploma to Judge Gurcharan Singh Bhatia

THE HONORARY DIPLOMA RECOGNIZES distinguished citizens who have a national multicultural newspaper. made an outstanding and significant contribution to NorQuest College, the He also helped found the Mahatma communities we serve, or who have demonstrated excellence in the values Gandhi Canadian Foundation for and/or mission of the College. World Peace and the Multicultural Media Association. “NorQuest has been privileged to work with Judge Gurcharan Singh Bhatia for several years. He is a cherished guest at the College’s annual Canada Day In 1997, he was recipient of the celebrations and we are very pleased with his ongoing support to students Order of Canada and in 1999 he in our ESL program, through the Judge Bhatia Citizenship Award,” says received a Citation Award from the Dr. Jodi L. Abbott, president and CEO of NorQuest. City of Edmonton for his contribution to multiculturalism and community service. Since his arrival to Canada 48 years ago, Judge Bhatia has embraced many of NorQuest’s values. He is a role model for the College’s mission of inspiring Judge Bhatia now devotes his time lifelong learning. as president of the International Association of Citizens for a Civil “Responsible citizenship starts with literacy and education. NorQuest College, Society, an international non- in addition to educating heads and hands, enlightens minds and illuminates profit organization that promotes hearts by promoting Canadian values,” Judge Bhatia says. development of a Civil Society through Now retired, Judge Bhatia spent six years as a citizenship judge in the Court Responsible Citizenship. of Canadian Citizenship. Prior to that, he spent six years as a member of The Honorary Diploma was conferred the Canadian Human Rights Commission. He still presides over citizenship during NorQuest’s Convocation ceremonies on occasion as a volunteer. ceremony at the Winspear Centre on Judge Bhatia upholds NorQuest’s values of growth and innovation through May 10, 2012. ■ his work in strengthening Canada’s multicultural community. He was pivotal in developing networks amongst diverse communities and cultures through journalism, specifically as founder, editor and publisher ofCanadian Link,

10 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Awards and ↑ Shannon Boyer (left) helps out Hodan Weli in NorQuest’s Tutorial Centre. → Gerard Mutabazi Amani had the chance to meet rewards Prime Minister Stephen Harper. Photo courtesy of the Office of the Prime Minister.

National recognition for A meeting with PM for ESL instructor NorQuest graduate Shannon Boyer’s eight years of hard work in helping An alumnus of NorQuest College, Gerard Mutabazi Amani newcomers to Canada build their English-language recently had an opportunity to meet Prime Minister skills has earned national recognition. Boyer, a Youth in Stephen Harper. Amani was in Ottawa as part of his Transition instructor at NorQuest College, won the 2011 six-month mission with Canada World Youth. Born in the Canada Post Literacy Award. She works with students who war-torn, impoverished Democratic Republic of Congo, have recently arrived in Canada, helping them build their Amani fled to refugee camps in Tanzania, Zambia, Malawi language skills so they can pursue learning in an adult post- and Mozambique until finally arriving in South Africa where secondary environment. he started school at age 12. After arriving in Edmonton in September 2008, Amani soon enrolled at NorQuest “When asked how I feel about winning this award, the first College and progressed through a variety of English as a word that comes to mind is ‘humbled,’” said Boyer when second language and academic upgrading programs. Today, she received the award. “I work with so many dedicated now that he and his family have received a chance at a instructors who consistently work hard and give of better life, he wanted to return the favour by volunteering. themselves so their students have the best. To be singled He plans to continue his journey as a student in fall 2012. out is difficult.”

Did you know...

In addition to career programs, NorQuest provides learning NorQuest College operations and NorQuest offers educational opportunities for all, including people student spending contribute more opportunities that help learners underrepresented in the Alberta than $450 million annually to the complete or further their studies. labour force. regional economy.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 11 News and notes

NorQuest’s plans for a new North Learning Centre

IN ORDER FOR NORQUEST to students and employees, provide activities. The North Learning Centre fulfill its mandate to educate students opportunities to enhance campus will be connected to the existing to meet the province’s workforce life activities, and improve access to building, the South Learning Centre. demands, the College requires a services, teaching technology and A renovation and retrofit of the South new building. supportive learning spaces. Learning Centre is integral to ensure the two buildings work together to Part of the Downtown Campus The centre is planned as a LEED meet the needs of students, faculty Development Project, the North Silver, 27,500 m2, five-storey building and staff. Learning Centre will enable NorQuest facing Capital Boulevard, flanked by to consolidate its six dispersed 103 Avenue and 107 Street. It features NorQuest’s first capital building Edmonton facilities into a single smart classroom technologies, labs, a project since 1971, the North Learning downtown campus realizing improved day care, a new library, food services Centre will enable the College to student services and significant and student activity space. The provide the education students need operational efficiencies. The centre building features a central atrium to in an environment designed to modern will address logistical challenges for provide light and space for student standards where they can flourish.

12 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca ← Computer renderings of NorQuest’s Downtown Development Project. Once Government of Alberta funding is finalized, NorQuest’s new North Learning Centre (right) will be ready for students within three years of construction kickoff.

Centre for Excellence Print is more than a promotes intercultural black-and-white business understanding PRINT IS NOT DEAD.

AS ALBERTA MOVES toward a labour shortage projected Across Canada, printing accounted for more to be up to 114,000 workers across all sectors by 2021, than $8.5 billion in direct sales in 2011 and another more and more companies are hiring new Canadians to $3.4 billion in value-added services, according to the fill job vacancies. Many of these same companies are Canadian Printing Industries Association. looking for solutions to intercultural and language barriers The question is, what is print? It’s not just about books, in the workplace. magazines and newspapers. It’s about everything that That’s where NorQuest’s Centre for Excellence in people read—from flyers to T-shirt graphics. Intercultural Education (CEIE) comes in. NorQuest’s Centre for Excellence in Print Media (CEPM) The CEIE partners with all levels of government, business helps redefine the notions about what the medium is today and industry, the not-for-profit, health, education and and can be in the future. research sectors, and urban and rural communities to CEPM is home to Western Canada’s most advanced promote intercultural understanding through: print lab, and its goal is to help small- and medium-sized ʯ˷ ˷2. ,(&˷.,#(#(!˷(˷)"#(! print companies adjust to what is a constantly changing environment. With new technology and a diverse range of ʯ˷ ˷(!&#-"˷ ),˷." ˷),%*& ˷.,#(#(! equipment options, it’s easy for print business owners to ʯ˷ ˷ 0 &)*#(!˷(˷. "#(!˷)&& ! ˷*,)!,'- be overwhelmed in an industry where they need to adapt ʯ˷  - ,"˷.#0#.# - to shorter production times, higher client expectations and changing market forces. ʯ˷ ˷ � ,#(!˷*,) --#)(&˷ 0 &)*' (.˷.)˷-.ʀ˷(˷ /&.3 CEPM offers: ʯ˷ ˷0#-#(!˷!)0 ,(' (.ʏ˷/-#( --˷(˷)." ,˷ 2. ,(&˷ stakeholders ʯ˷ ˷/-.)'#4 ʏ˷ɾ 2#& ˷.,#(#(!˷ ),˷ 2#-.#(!˷)1( ,-ʏ˷ managers, employees and sales teams “The CEIE recognizes and researches the challenges companies, communities and government face with regards ʯ˷ ˷0# ˷ ,)'˷#( * ( (.˷(˷#( ),' ˷-)/, - to developing and building intercultural understanding,” ʯ˷ ˷˷*& ˷.)˷.,3˷-.. ʬ) ʬ." ʬ,.˷. "()&)!3˷#(˷(˷ says Todd Odgers, principal, CEIE. environment free of sales pressures Since its launch in 2009, the CEIE has become a nationally ʯ˷ ˷)(-/&.#(!˷- ,0# -˷.)˷'% ˷/-#( -- -˷'), ˷*,)ɽ.& ˷ recognized resource for workplace solutions, delivering and improve production standards more than 120 training sessions to over 1,700 participants and 55 clients in 38 locations across Canada.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 13 Dynamic duo

THE TWO HAVE NEVER MET. Younie and Nasseri are two of the College’s major donors. In 2006, Nasseri She’s 93, a former nurse who grew donated $1 million—the largest single gift in the College’s history to date—and up during the Dirty Thirties on a fox- another $200,000 in 2007. Younie pledged $154,000 in 2011 to establish an and-mink ranch just west of Mount annual scholarship given to three practical nurse students. She is happy to have Pleasant Cemetery, then Edmonton’s her name on a training lab for student nurses. city limits. He’s 68, an immigrant from Yet, neither of them attended NorQuest. Younie graduated as a registered Iran who arrived in Edmonton in 1964 nurse from the (U of A); Nasseri’s electrical and biomedical with $67 in his pocket, now CEO of engineering degrees are also from U of A. Which begs the question: Landmark Group of Builders. Why NorQuest? But should their paths ever cross, Younie pulls out scrapbooks of faded photos and newspaper clippings to explain Harriet (Caine) Younie and Reza Nasseri her motivation, pointing to happy childhood shots of her and older sister Annie. may well find they’re kindred spirits. “We were like twins, we were so close,” she remembers. Younie describes how Despite their dissimilar backgrounds, they both fell ill with scarlet fever in 1922. She was four and Annie was five when both have done well after overcoming they were hospitalized. They also contracted diphtheria—and Annie passed away. considerable hurdles. They have good lives now, but haven’t forgotten the “I was too young to understand what was happening but Miss Cretan, one of the hard times. Remembering how difficult nurses, was so kind. When it was time for me to be discharged, she asked my it often was to pursue their dreams, mother to take a picture of me standing in front of her. For years I’d look at that both want to make the road to self- photo and tell everyone that someday I would be a nurse like Miss Cretan.” improvement a little less rocky for She realized that dream, but against her father’s wishes. He wanted her to those with the desire to succeed. And quit school after Grade 8 to work on the family ranch. She did complete high both decided one of the best ways to school, but his terms were that she spend equal work time at home, making for do that was through financial support exhausting days. Leaving the farm for nursing school was difficult; she felt she’d of NorQuest College. abandoned her mother to endless toil.

14 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Harriet Younie and Reza Nasseri come from very different backgrounds, but both have chosen to make major donations to NorQuest College

Her love of nursing and adventuresome spirit took her to New York City What Nasseri found hardest was Hospital, then one of the few sites with training in the supervision of operating the loneliness. rooms. After graduating from New York City Hospital’s six-month program, she “I was young, away from family and became operating room supervisor of Women’s College Hospital and friends, and language was a barrier. stayed in that position until the end of the Second World War. Back then there was little support She then returned to Edmonton and didn’t work for a decade until a polio for immigrants, maybe some evening epidemic drew her back into nursing at the request of the student health English classes in a church basement. service at the U of A. After five years with the student health service, she took I often felt lost. But today you can a nursing refresher course at U of A Hospital and then took a part-time job in go to NorQuest and they’ll help you the hospital’s surgical recovery room for 12 years. improve your English enough to pursue your education. They’re accepting and She’s never regretted the career she chose as a child, although sometimes only accessible and they’ll help you find sheer determination kept her going. funding where possible. Immigrants Younie sees her younger self in the nursing students at NorQuest. She also with engineering degrees shouldn’t believes the Practical Nurse program offers students training in “real, hands-on be stuck in unskilled jobs because of nursing, like I did, not just book-learning.” And as a lifelong learner who language problems. NorQuest offers audited university courses at 65, she has nothing but respect for NorQuest’s hope and a helping hand.” many adult students. Real help for real people. That’s what Making his way in the world was also difficult for Nasseri. Fifty-five per cent of NorQuest offers and it’s why Younie and NorQuest’s students are new Canadians and, like them, he knows the pain of Nasseri choose to support the College. being a stranger in a strange land. Initially, he laboured in construction and at a “Give to a larger organization if you dry-cleaning company before eventually completing university and starting a small want public prestige for your donation,” construction company. The Landmark Group of Builders has since grown to be a says Nasseri. “But give to NorQuest if major player in the building industry. you want to make a difference.” ■

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 15 NorQuestNorQuuest Collegege FoundationFounoundation DonorsDonors

The NorQuest College Foundation thanks the following donors who made generous contributions in 2011 and have given NorQuest College permission to publish their names, as well as those donors who wish to remain anonymous.

Lifetime Giving of $500,000 and Over $50,000 AND UP $2,500 - $4,999 TD Insurance Meloche Butler Family Foundation Monnex Katherine's Katering Inc. Harriet Younie, RN Priority Mechanical Students' Association of Heidelberg Canada Graphic $25,000 - $49,999 NorQuest College Day LePoole Equipment Limited TELUS Government of Alberta – CENTRE FOR EXCELLENCE IN PRINT MEDIA Western Coin Vending Community Spirit Program Co. Ltd. 1 Anonymous $10,000 - $24,999 Civic Service Union 52 $1,000 - $2,499 - Employee Charitable ATB Financial Assistance Fund Sharon Brown Colt Engineering Landmark Group of Builders Corporation Campbell Scientific Canada CENTRES FOR EXCELLENCE IN INTERCULTURAL 1 Anonymous Canadian Western Bank AND ABORIGINAL EDUCATION City Lumber & Millwork $5,000 - $9,999 Deloitte & Touche Alberta Foundation for Foundation Canada the Arts Donaldco Western Inc. Allard Foundation Michael Fiorino ATCO Electric Dina Floreancig & ATCO Gas Salvatore Miniaci RBC Foundation Cash In Time Fraser Milner Casgrain LLP Hemisphere Engineering Inc. Darrell & Ted Giraldeau CENTRE FOR EXCELLENCE IN INTERCULTURAL EDUCATION AND THE NORQUEST RBC STUDENT The ManCap Foundation Deb Gordon AMBASSADOR PROGRAM The Sarah & Martin Gouin Randy Heaps Family Education Fund Diane & Ken Mark at the Edmonton Doug McConnell & Community Foundation Claire Desrochers 2 Anonymous Penny Omell CIBC

16 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Wood Gundy Peter M. Campbell Luke Horcica Anixa Patel One-To-One Mailing Karen Carleton Bill Hume Peter L. Court Professional Maya Pungur-Buick Bill Carter Roger Hutlet Corporation Tom Redl John Carvalho Intergrated Life Care Inc. Neil Pierce Margot Ross-Graham NorQuest Centre for Rob Iwaschuk Usha Procinsky Seagate Contract Innovation & Development Jennifer Jennax Daryl Procinsky ONPA Architects Management Ltd. Sheila Chartrand Stephen Karlowsky Kathleen Quinn Angela Silvera Kyle Christman Kasian Architecture Gary Smith & Anna Loparco Rob Cole Interior Design & Planning Travis Reynolds Dallas Stoesz Janet Colter Fred Katz Michele Roach Stratavera Partners Meaghan Conroy Doug Kelly Jonathan Robb The Ad Guys Inc. Richard Cook Ian Kermack Darlene Scott Paul & Norah Verhesen Diana Dai Carey Kraus Earl Shindruk Bob Walker Daytona Homes Dirk Kuntscher Tim Spelliscy 1 Anonymous Master Builder Tom & Bernie Lassu Mike & Claire Staines Darlene Dickson Chris Lavin Neil Sumaru $999 AND LESS Carolyn Dieleman Patti Lefebvre Jeff Tetz Brent & Erin Agerbak Barb DiPersio Colin Ludwig Roger Thomson Alberta Continuing David Douglas Neil Luipasco Craig & Andrea Trendel Care Association Richard Drewry Darren & Lori Lunt Bruce Uditsky Marg Andriuk Briana & Morgan Drury Natalie Lylyk Jeff Uhlich Elizabeth (Liz) Anderson Elisea Mori Torres Mary MacDonald Kelly & Tracy Wallace Thomas Ashcroft Professional Corporation Patrick & Angela Machacek Bill Wensley Avison Young Brian Esler Magdalinski Family Elaine & Lorne Wight Sharon Balay Jacqueline Foord Don Matthew Dale Wilkie Dustin Bateyko Cindy Fowler Chinedu Mba for the Cary Williams & Dee Ann Benard Terry Freeman family of Professor A.E. Edward Jones Bill & Leanne Blais Kevin Gangel, CNC Gangel Afigbo, Emeritus Lorna Wilson John Boucher Carol Gervais Nancy J. McCalder Dawn Witherspoon Chad Brennand Ruth Goudreau David McCalla Linda Wolff Pat Brideaux Michael & Connie Halliwell Ian McDonald Aileen Wong Pat Brooks Mary Anne Hart Wendy McDonald Steve Yacucha NorQuest Business NorQuest Health Care Aide Greg Michetti 73 Anonymous Information & Financial & Practical Nurse Staff Sylvia Nasseri Services Isabel Henderson Kimberly Nishikaze Brenda Cameron Steve Hogle Brett Padget Carolyn Campbell Ben Horcica Raylene Palichuk

We apologize in advance for any omissions or errors and invite you to let us know.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 17 The NorQuest College Foundation acknowledges and thanks its multi-year giving Circle of Success donors who have given over $5,000 in the last five years and have given us permission to publish their names, as well as those who wish to remain anonymous.

Allwest Commercial Furnishings Steve Hogle Immo Sintenis Dr. Jodi L. Abbott Elizabeth & Levi Hurley Sandy Slator & Maureen McCaw Acrodex IMPARK Hiju Song Alberta Traffic Supply Ltd. Inland Concrete Peter Sorrell, Paola Zanuttini & Larry & Janet Anderson Cindy Jackson Erica Sorrell Bob & Sheryl Bowhay Sheila & Robert Kelcher Staples Advantage Channe & Robert J. Brodeur Steven & Day LePoole Gail & Bernhard Stepanik-Keber Deborah Brynko Lucy Martin John & Avery Stobbe Leah & Chris Burrows Sheilagh McBride Tom & Sandi Sutherland Rev. Patrick & Laura Cameron John J. McDonald III The Herman & Elly de Jongh Fund at the Edmonton Community Kathryn Cardinal Sheila McNaughtan Foundation Don Carlson Andrew & Sandra Megson The Jeffery Klaus Scholarship Challenger Homes Inc. Melcor Developments Ltd. Fund at the Edmonton Community Christenson Group of Companies Yves Millette Foundation Cine-Audio-Visual Phil Milroy The John & Barbara Poole Family Clark Builders C. James & Jane M. Montgomery NorQuest Fund at the Edmonton Community Foundation Dini Corbett-Lourenco Matt & Janice Moore The Stollery NorQuest Student Cougar Drilling Solutions Marilyn Mucha Fund at the Edmonton Community Don Cummings Lewis & Lindsay Nakatsui Foundation CWC Investments Ltd. Noremac Industries Ltd. Dale & Ella Unland Elly de Jongh Al & Fran Olson Murray Walford Design Group Staffing Inc. OML Construction Services Ltd. Angus & Heather Watt Jeff & Traci DiBattista One-To-One Mailing F.W. Billie Wilkins Alfred Dorey Pepsi Bottling Group Kristina & Tony Williams Dr. John Melling Scholarship Fund Judy Piercey Ralph & Gay Young Family Fund at the Edmonton Community Alphonse & Michelle Pilon Foundation RBC Foundation Edmonton Glenora Rotary Club Phil G. Roy We apologize in advance for any omissions or Edmonton Oilers Community Dwayne Samycia errors and invite you to let us know. Foundation Norma Schneider Karen & Mike Faulkner Aroon & Krista Sequeira Gino Ferri Wayne Shillington

18 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca The potential for something truly great

“Northern Vision” donated by Irene Klar Edmonton women work to raise $1 million for students in need

WHAT CAN ONE THOUSAND women accomplish when they come together As of early 2012, the movement is and work toward a single goal? NorQuest College believes there are a million some 400-women strong and has possibilities. And that’s how One Thousand Women: A Million Possibilities, raised $636,000. The goal is to raise NorQuest’s endowment fund to aid students in financial emergencies, came to be. $1 million by June 2013. Most of the funds are raised through a large Students want to succeed, but when you’re anxious about how you’ll feed your annual fundraising luncheon and family or cover medical bills, who can concentrate on coursework? Emergency smaller social gatherings, such as student funding isn’t unique to NorQuest; most post-secondary institutions offer home shopping, garden and cocktail similar resources. What’s unique to NorQuest, however, is the One Thousand parties. They’ve done it “one lead at a Women: A Million Possibilities movement. time, one connection at a time,” says Karen Faulkner, NorQuest’s director of fund development. “It’s more than a fundraising campaign,” And if you’re a man who’d like to help? says NorQuest College President and “Men are welcome, of course!” CEO Dr. Jodi L. Abbott. says Faulkner. One Thousand Women: A Million “It’s a movement and a powerful example of Possibilities sends a powerful message women working together for the betterment of to both women and students: our community. It’s also an opportunity for us to “Not only does it demonstrate the amazing potential of women working celebrate how much we care about our students.” together, it also reflects the ability of our students to succeed given the resources,” says Wendy Kinsella, The movement was started by a group of women who understand that within chair of the One Thousand Women every student lies the potential for something truly great. The movement’s advisory committee. ■ concept is to raise $1 million by inspiring one thousand women to raise $1,000 each in support of students. When you multiply 1,000 women by $1,000, the enormous goal becomes manageable.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 19 One Thousand Women: A million possibilities

The movement was started by a group of women who understand that within every student lies the potential for something truly great.

LEADER MENTOR GUIDE Patty Cleall Kerri-Lyn Holland Catherine ($50,000 ($5,000 - $9,999) ($1,000 - $4,999) Dini Corbett- HSBC Bank Canada MacKenzie OR GREATER) Marianne Brown Dr. Jodi L. Abbott Lourenço, PhD Linda Humphreys Rod MacLean Brookfield Katherine Caine Tara J. Adam Salvatore N. Corea Shenaz Jeraj Alexis MacMillan Residential Chris Ellingson Allard Foundation Judy Cosco Lynn Mandel (Alberta) LP Yasmin Jivraj Lynn Faulder Wendy Andrews Nancy Cumming A. Anne McLellan, Dianne & Anis Jiwani P.C., O.C. Irving Kipnes Dr. Elena Kelsi Badry Jackie Cummings Barry Johns Hernandez-Kucey Shauna Miller & 1 Anonymous Tracey C. Ball Deloitte & Touche Patricia Johnston James Gillespie Elizabeth Hurley Foundation Canada Dianne Balon, Noah & Marcie Milley Wendy & Jalene & Lindsay Downey Norris & Miranda Jones ROLE MODEL Gerry Kinsella Anderson Associates Inc. Maggie Mitchell ($10,000 - Tazlin Kanji Arti & Banister Research Sharon Duff Janice Moore $49,000) Nabat Kassam Arvind Koshal & Consulting Inc. Carol Duggan Susan Moysa Sharon Brown Ruth Kelly Salma Lakhani Vi Becker enPrivado Marilyn Mucha Canada Safeway Salima Kheraj Melanie McCallum Jeanne Belzil Tamara Evans Khatoon Murji Women’s - Beaverbrook Lindsay Nakatsui Isabel Bernete Networking Nancy & Hany Developments Dr. Thomas & Group – Edmonton Fran Olson Michelle Bessette Fares Kick Media Inc. Melanie Nakatsui Chapter Peace Hills Trust Naila A. Bharmal Karina Farr Kimberley Homes Greg & Ronda Nedelec Peggy Gouin RBC Foundation Myra B. Bielby Karen Faulkner Ltd. Trudy Nickerson Krishna Gupta Soroptomist Blu’s Anne Finzer, Irene Klar CEO Inc. Kimberly Nishikaze Sylvia Nasseri International Club Iola Bots Hon. Heather of Edmonton Laura Fitzgerald Klimchuk Esther Ondrack Darwin & Wanda Bursey Betty Park Gail & Bernhard Janet Folk Kathy Knowles Dianne Osback Charlene Butler Stepanik-Keber Dale Sheard Louise Gibson Bernie Kollman Leigh-Anne Palter Joanne Butler Schoena Strudwick The John Darrell Giraldeau Angie LaBerge Davies Park Butler Family & Barbara Patricia Taverner Foundation Lois Greabeiel Lydia Lanman Margaret Petrin Poole Family Aurea Vasseur Faye Haney Patti Lefebvre Netta Phillet NorQuest Fund Susan Casey Sheila Witwicky at the Edmonton C’est Sera Inc. Cynthia Hansen Karen Leibovici Michelle & Alphonse Pilon Community Molly Ann Chan Paul Hastings Day LePoole Foundation Dwayne & Gaylene Louise Charach Alyssa Haunholter Donna M. Lux 1 Anonymous Pohranychny Corrina Louise Hayes Dyanne Lyons Jackie Polovick Chetley-Irwin Maureen Elan MacDonald Karen Polowick Helen K.Y. Cheung Hemingway Patrick & Schloss Maya Pungur-Buick Caroline Clark Angela Machacek Kathleen Quinn

20 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Campaign Sponsors

Stella Rago Sureway DONOR Anne Fanning Carla Madra Margaret Starko ReidBuilt Homes Construction Group ($999 and less) Binder Sandy Mah Tara Strudwick of Companies Glenda Renney Areta Allen Andrea Ferguson Linda Man in’t Veld Bronwyn J. Denise Tambellini Evelyn Riedlinger Carole Anctil- Donna Finucane Jean McCloskey Swanson Senator Michalyshyn Janet M. Riopel Yvonne Fizer Karen McDonald Michael & Claudette Tardif Jo-Anne Anderson Ashley Szott Mary Ritchie & Fraser Milner Lazina Mckenzie Patty Taverner Avison Young Casgrain LLP Pamela Talty Dr. Bill Johnston Naida Meghji Margaret R. Annette Ayre Paul Gibson Lynette & Sharlene John & Judy Miller Thompson Rene Tardif Rutherford Lorraine Belcourt Sue Gordon Lisa Miller Sue Trigg Barbara Thomas Lisa & Beatrix S. Gail Hall Annette Trimbee Andrea Mondor T. Marshall Sadd Bohm-Meyer Gillian Horwitz Dave Tjart Beth Tutschek Joanna Moore Salwa Samycia Barbara Hughes Car Wash Liz Tweddle Jolene Van Brady-Fryer Karen Mottershead Lea Sanderson K. Lynn Hyska Andrea Volk Den Bruel Jessica Brezovski Marcia Nelson Sari Salmon Schiff Marilyn Jackson Wendy Vriens Roberta M. D’Arcy Newberry Elexis Schloss Jennifer Brown Diana White Van Wyk Tania Jacobs Deb Newton Norma Schneider Carolynne Bruha Grace Whitehouse Elaine Warick Linda Jamieson Doug & Barb Noble Marianne Scott Andrea Butler Jean Wilkinson Sheila Weatherill Barbara Jewett Giovanna Padua Betty L. Screpnek Shannon Butler Jayne Paddy Webb Sheron Jonzon Karen Pentland Dr. Ameeta Singh Olivia Butti Willoughby Scott Kim & Don Craig & Theresa Reichert Karen Woitas & Karen Sliwkanich Wheaton Ann Calverley Chelsea Kalvin Remington Guy Tubbs Katie Soles, Soles Meryl Whittaker Clara Cheung Lindsay Kelly Development Cory Wosnack & Company Karen Tammy Wiebe Patricia Kiel Corporation Leona Soley Chisholm-Bale 9 Anonymous Kristina Williams Peter & Deanne Riopel Parviz Somji Jennifer Cleall Deanna Kiss Debra Wooding Helen Rogers Patty Sowa Susan Cubitt Shirley Kolanchey Sandra Woolsey Claudette Roy Nancy Spitz Sue Cutmore Sandra Kordyback Gay Young Denise Selann St. Michael’s Courtney Day Mellissa Kraft Gillian Young Janet Shannon Health Group Michelle Docking Bonita Lee Harriet Younie, RN Leila Shwed Marianne Stewart Briana & Susan Lieberman Azmina Yusuf Morgan Drury Sinclair Supply Ltd. Darlene Strang Ruwan & Pamela Connie & Danny Jared Smith Christian Strigl Lynne Duncan Liyanage Zalmanowitz Laurie Snider Rose Duperron Annette Loiselle 6 Anonymous Christine Sokaymoh Janet Edmondson Anna Loparco Frederick Doreen Erker Patricia Mackenzie

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 21 Operational overview NorQuest is Alberta’s largest community college offering a strong selection of post-secondary diploma and certificate programs that lead to in-demand careers. Career studies include health, community studies and business.

In addition to career programs, NorQuest offers high-quality educational opportunities that help learners complete or further their studies. Foundational learning opportunities include academic upgrading, adult literacy, employment readiness and English as a Second Language education.

NorQuest’s research findings help the communities we serve by addressing challenges in the workplace and gaps in teaching and learning.

Established Campuses

1965: Originally opened as Alberta Vocational Centre - The College has four campuses, two in Edmonton Edmonton (downtown and Westmount), one in Stony Plain and 1990: Renamed to Alberta Vocational College one in Wetaskiwin. Additionally, community learning sites are located in Camrose, Drayton Valley, Westlock 1998: Officially became board governed and Whitecourt.

1999: Renamed NorQuest College Through its distance learning network, the College reaches over 200 communities in Canada, from British Columbia to Nova Scotia. Mission

NorQuest College inspires lifelong learning and the achievement of career goals by offering relevant and accessible education.

Leadership

BOARD OF GOVERNORS EXECUTIVE TEAM

Chair – Lynn Faulder President and CEO – Dr. Jodi L. Abbott

NorQuest College President and CEO – Dr. Jodi L. Abbott Vice President, Teaching and Learning – Norma Schneider

Public Members – Leslie Ahlstrom, Brent Agerbak, Vice President, Transformation and Chief Advancement Bob Bowhay (Vice-Chair), Chris Burrows, Cynthia Hansen, Officer – Patrick Machacek David Hardy, Cameron John, Alan Skoreyko, Todd Walker Vice President, College Services and Chief Financial Faculty Member – Lois Henderson Officer – Shawn Terlson

Support Staff Member – Krista Perreault

Student Member – Tiffany Brochu

22 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Size and growth Student Diversity

ʯ˷ More than 4,500 full-time ʯ˷ 60 per cent from Edmonton equivalent students Region; 40 per cent from across Alberta and Canada ʯ˷ Over 7,400 full- and part-time students each year ʯ˷ 55 per cent born outside Canada, representing 87 ʯ˷ Approximately 1,300 countries graduates each year ʯ˷ 9 per cent of Aboriginal ʯ˷ 37 post-secondary career ancestry credentials and foundational programs ʯ˷ 29 per cent under age 25; 71 per cent over age 24 ʯ˷ Enrolment projected to exceed 5,800 full-time ʯ˷ 80 per cent female equivalent students by 2018

ʯ˷ 95 per cent of graduates AFTER COMPLETING HER UPGRADING find employment or continue this year, Maxine McLean (left) is looking their education forward to starting the Business Employees Administration diploma program: “ I came to NorQuest in September ʯ˷ Total: 691 2011 to do my high school upgrading. I went from English 20-2 and then got moved up to English 30-2. I thought it would take me a lot longer to finish my upgrading but I am almost done and am really looking forward to starting the Business Administration program in the fall. I am also in the CELS program (Centre for Excellence in Learning Supports) which is really great; it’s teaching me how to use the computer without typing.

“ With the help of teachers and counsellors, I have achieved confidence and success in such a short time—I am very proud of myself!”

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 23 NorQuest College Financial statement* ($’000)

2011 ACTUAL 2010 ACTUAL REVENUES

Government of Alberta grants 48,104 49,964 Federal and other government grants 4,069 3,052 Student tuition and fees 15,343 16,560 Sales of services and products 4,138 4,498 Donations and contributions 752 1,112 Investment income 338 402 Amortization of deferred capital contributions 2,301 2,128

Total revenues 75,045 77,716

EXPENSES

Salaries and benefits 50,721 53,344 Materials, supplies and services 10,804 11,336 Utilities 1,107 1,226 Maintenance and repairs 4,693 4,776 Cost of goods sold 1,312 1,170 Scholarships and awards 401 567 Amortization of capital assets 4,956 4,808

Total expenses 73,994 77,227

EXCESS/(DEFICIENCY) OF REVENUE OVER EXPENSE 1,051 489

For the NorQuest College audited consolidated financial statements, please visit our website and download our Annual Report.

* Consolidated statement of operations year ended June 30, 2011.

24 NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca Close calls Dr. Jodi L. Abbott and David Gantar are involved in two very different sports, but they have one thing in common.

Illustration by Karen Campos

LIKE ALL ATHLETES, they expect the most out of themselves. Just as a skater “You put pressure on yourself wants to complete the perfect routine or a striker wants to score the highlight- because you assess to a standard,” reel goal, Abbott and Gantar strive to be the best they can be. Abbott says. “And, as an official, you are also assessed on your Abbott is the president and CEO of NorQuest College, but is also a renowned performance. And being Canadian, international figure skating judge. She was part of the judging panel for the ice you are seen differently. Canada is dance competition at the Vancouver 2010 Olympics, where Canadians Tessa well known for producing some of the Virtue and Scott Moir won gold. In January, she was named as one of the 20 best-trained judges in the world.” most influential women in Canadian sports by the Canadian Association for the Advancement of Women and Sport and Physical Activity. In fact, Abbott mentions a study that saw a judge hooked up to a heart Gantar, NorQuest’s director of strategy and improvement, travels Canada and monitor during a skating routine. the world refereeing soccer matches. In 2010, the Canadian Soccer Association The judge’s heart rate increased, not put Gantar on its list of top referees. In 2011, he presided over the Canadian just by the excitement about what Championship between the Vancouver Whitecaps and Toronto FC, where he had was happening on the ice, but over to call the game because a freak thunderstorm submerged the pitch at Toronto’s the nerves that come with needing to BMO Field—and a replay was held weeks later. score competitors correctly. For a referee, being told you have been cleared to call some of the biggest “I love the sport, and you get time games in the world is like a player being told he’s made a national team. It’s a to spend with the athletes, to watch major honour. them grow, watch their successes and “Last year was the most amazing year from a soccer standpoint,” says Gantar. failures,” she says. ■ “Four years ago, I was told I would never make it.”

For most sports fans, referees and judges are easy targets. Fans often see them as uncaring, unfeeling arbiters. But talk to Gantar and Abbott and you will see that’s far from the truth. They both agonize over the calls they’ve had to make— even long after the events are done. Truth is, no one is harder on the ref…than the ref.

NORQUEST COLLEGE COMMUNITY REPORT | www.norquest.ca 25  your Workforce

Contact ˷ ˷˷  in intercultural, foundational, NorQuest College health, and business training. We will work with you to /-#( --˷ 0 &)*' (.˷ʄ complete a customized workplace training needs 780.644.6425 assessment and deliver specialized training to your team. ),*),. ,#(#(!ʺ(),+/ -.ʎ We offer on-site, in-class, and online instruction in:

ʯ˷ 0( ˷.,#(#(!˷(˷*,) --#)(&˷ 0 &)*' (.˷ for health care workers ʯ˷ (. ,/&./,&˷.,#(#(!˷#(˷'/&.#/&./,&˷1),%*& - ʯ˷ (!&#-"˷#(˷." ˷1),%*& ʯ˷ (ʢ#2˷#!'˷(˷*,) --˷#'*,)0 ' (. ʯ˷ *!,#(!˷(˷ )/(.#)(&˷ /.#)(

Put our unique strengths to work in your business.