Contacting the team Devon Partnership You can contact our Crisis Resolution Home NHS Trust Treatment Teams as follows: Exeter, East and Mid Devon t: 01392 674 988 North Devon t: 01271 443 222 South Hams and West Devon t: 01752 692 692 Crisis Resolution Teignbridge t: 01392 388 266 Home Treatment Torbay t: 01803 396 562 Service

For further out of hours support please contact one of the following: Your feedback Information Emergency Duty Team: 0300 456 4876 If you would like to know more about us, need for carers Devon Doctors: 01392 824 600 information in a different language or format or have or 08456 710270 a concern, compliment or complaint, then please contact our PALS Team: NHS 111: 111 PALS Team Samaritans: 116 123 Devon Partnership NHS Trust Support for carers Wonford House, Dryden Road Exeter EX2 5AF Devon Carers provides help and advice for carers in Devon and can be contacted on Freephone: 0800 0730741 03456 434 435. Email: [email protected]

You will also find useful information about our services and issues related to mental health and wellbeing on our website.

www.dpt.nhs.uk dpt.nhs.uk What is the CRHT? Our pledge to you Further information

The Crisis Resolution Home Treatment Service As a carer you will be offered the opportunity The Trust has a Carers’ Charter which sets out in (CRHT) is a team of mental health professionals and time to discuss your concerns with a full our commitment to supporting carers. We who provide support to people experiencing a member of the team. have also produced guidelines on confidentiality severe mental health problem which could lead and carers. Both of these are available on our to inpatient admission to a psychiatric hospital. Team members have a duty to be mindful website at www.dpt.nhs.uk or by contacting about confidentiality. Sometimes people do not our Patient Advice and Liaison Service (PALS). The main aim of the team is to help the give consent for us to discuss or share certain individual manage and resolve their mental information with their carers. However, even All of the Trust’s services encourage involvement health crisis, through assessment and treatment when this is the case, we are still able to listen from carers in helping them improve and often in their home environment, as an alternative to to your concerns and offer support and general have meetings which carers can attend. Please hospital admission. We also support individuals advice. ask a member of staff for details and find out who are being discharged from a psychiatric how you can help. hospital, enabling them to continue their We will update and involve you with care and The Trust belongs to the Triangle of Care recovery at home. treatment plans and are happy to provide you membership scheme and follows this approach The CRHT operates 24 hours a day, 7 days a with information regarding treatments. which was developed by carers and staff to week. We offer home visits during the daytime improve carer engagement in acute inpatient We will involve you in the discharge planning and early evening (9am - 8pm). There is a night and home treatment services. You can read process and ensure you have the necessary practitioner available for telephone advice and more by visiting www.carers.org information regarding, “What to do if...?” guidance outside of these hours. As a carer you have the right to an assessment The CRHT and carers of your needs and a care plan. The CRHT will ensure this takes place in a timely way.

We recognise that carers have an extremely important part to play in the treatment and recovery of people experiencing severe mental health difficulties. We value the carer’s expertise and knowledge of the person cared for and we are keen to work alongside you, the carer, and to support you in your vital role.

Reference: 413/02/18