couv_CVbookIMHI_2011_blanche_Couv_CVBook_2010_ES_1712101400 14/03/2011 12:43 Page 1
MBA in Hospitality Management (IMHI)
ESSEC Executive Education CNIT BP 230 92053 Paris-La Défense CV Book 2011 France Tél. +33 (0)1 46 92 49 00 Fax +33 (0)1 46 92 49 90 http://formation.essec.fr
ESSEC Business School Avenue Bernard-Hirsch BP 50105 95021 Cergy-Pontoise Cedex France Tél. +33 (0)1 34 43 30 00 Fax +33 (0)1 34 43 30 01 www.essec.fr
ESSEC Business School Singapore Campus 100 Victoria Street National Library Building # 13-02 Singapore 188064 [email protected] Tél. +65 6884 9780 Fax +65 6884 9781 www.essec.edu
Information Geneviève Danten Tel. +33 (0)1 34 43 31 72 Fax +33(0)1 34 43 17 01 [email protected] © ESSEC Business School / 14031111146 / JMars 2011 / *La réponse est en vous est / JMars 2011 *La réponse School / 14031111146 Business © ESSEC couv_CVbookIMHI_2011_blanche_Couv_CVBook_2010_ES_1712101400 14/03/2011 12:43 Page 2
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Since it was founded in 1907, ESSEC has been developing a unique learning model based upon its strong identity and core values: innovation, open-mindedness, responsibility and excellence. As a European leader in global management training, ESSEC’s mission is to educate responsible leaders for tomorrow’s world. ESSEC’s teaching method is focused upon developing the creativity and critical mind of each individual. The comprehensive range of programs – covering undergraduate, graduate and executive education – reflects ESSEC’s tailor-made approach, and is designed to train entrepreneurs and managers who are ambitious, economically aware and socially responsible. ESSEC’s dynamic research activity (including the production of over 800 academic articles and publications in the last 5 years) and its 19 research and teaching chairs that bring together professors and companies, generates a wealth of knowledge and management theory that is continuously contributing to the improvement of organizational performance for the 21st century. Today, the ESSEC community represents over 90 nationalities, 4,300 students, 6,000 managers in executive education and 138 permanent faculty, on 3 campuses in Cergy-Pontoise, Paris-La Défense and Singapore. Its immense network of 37,000 active graduates stretches across the globe. Faced with the ever-changing challenges of globalization, ESSEC’s strategy to develop its resources, global presence and partnership network is in the pursuit of an ambitious goal: rank amongst the top 20 best business schools in the world and position itself as a leading educational institution in Asia.
6,000 managers in executive education
4,300 students including 1,300 international students
37000 Alumni 90 nationalities represented
around the world on 3 campuses ESSEC MBA IN HOSPITALITY MANAGEMENT (IMHI)
Introduction
The participants of the ESSEC MBA in Hospitality Management (IMHI), Class of 2011, will be graduating this summer. We encourage you to consider them for management positions in your company.
The program was created in 1981. Accredited by AACSB and EQUIS, it is firmly positioned as the leading centre of hospitality education in Europe.
ESSEC Hospitality attracts participants from around the globe who have already acquired professional experience and who wish to specialise in the hospitality sector. This highly focused approach enables these young professionals to build managerial and leadership expertise in their chosen profession. Multi-cultural and multi-lingual, they seek international careers in the hospitality industry in a variety of disciplines including operations management, financial control, sales and marketing, revenue management, consulting and business development. Our graduates now number over 1300 and are represented in more than 55 countries.
The CV book includes participants from the Two year track MBA program, as well as graduates of the One Year Track MBA program. They will all graduate in July 2011.
Please feel free to contact directly those participants in this CV Book whose profile may be of specific interest to you. The CV Book can also be downloaded on www.essec-hospitality.com under CV Book (left hand column).
Furthermore, do not hesitate at any time throughout the year to send us offers on positions avai- lable in your company, either for internships or permanent positions, which we will make available to current participants and our alumni.
Should you require further information on the program or any of the participants, please contact us.
Cyril Lanzerac Mrs. Geneviève Danten Director, Corporate / Student Relations Assistant to the Director Corporate/ Career Services Office Student Relations MBA in Hospitality Management (IMHI) Career Services Office ESSEC Business School Paris MBA in Hospitality Management (IMHI) Tél. +33 (0)1 34 43 31 73 ESSEC Business School Paris Tél. +33 (0)1 34 43 31 72 Email: [email protected] ESSEC MBA IN HOSPITALITY MANAGEMENT (IMHI)
IMHI Graduates 2009 3% 3% by function General Management Further Studies 3% Finance/Accounting
5% 24% Food & Beverage Management Consulting
11% Entrepreneur
11% Development 22% Operations
16% Sales & Marketing
11% IMHI Graduates 2009 Americas by geographical location
11% Middle East/Africa
50% France 14% Asia/Pacific
14% Europe outside France
IMHI Graduates 2009 8% Hotel Corporate Office by sector
12% 24% Distribution/Information Technology Hotel operations
12% Other non Hospitality
24% Consulting/Real Estate 20% Restaurant/Food services MBA in Hospitality Management (IMHI)
One Year Track - Class of 2011
Caroline CANNY
Tel: Email address: +33 (0) 6 12 74 41 24 [email protected]
Date of birth: Nationality: French September 3rd 1985
PROFESSIONAL EXPERIENCE
Feb 2009- A LA VILLA SAINT MARTIN (3*, 53 rooms), Exclusive Hotels, Paris, France June 2010 Front Desk Manager x Ran daily operations at the front desk x Recruited and trained receptionists and night audits x Dealt with yield management using graphic tools from the distribution system Top Sys x In charge of sales and contract development with tour operators and wholesalers x Improved the overall ranking of the hotel on trip-advisor website.
July 2009- SECRET DE PARIS (4*, 29 rooms), Paris, France Dec 2009 Opening of a new hotel x Registered all purchase expenses and built up excel documents x Assisted in writing texts for brochures, websites and tour operators x Built up the 4 star homologation file x Recruited and trained receptionists x Assisted in organizing the opening press conference at the hotel x Regularly helped out at the front desk after the opening.
January 2008- LANZHOU VEOLIA WATER COMPANY, Lanzhou, Gansu, China July 2008 Trainee in the purchasing department of a new Joint-Venture x Created and implemented new purchasing procedures for North China x Trained the purchasing staff of four joint-ventures x Organized the North China purchase seminar in Baoji (near Xian) x Followed up on the construction of a new staff restaurant for the company (3000 employees) x Organized a Press conference with journalists and executive managers from the project following the disastrous earthquake in China
May 2007- INDUSTRIAL AND COMMERCIAL CREDIT BANK (CIC), Cergy-Pontoise, France July 2007 Trainee with business accounts manager x Analyzed balance sheets to evaluate the feasibility of the projects x Visited the trading room and observed traders activities x Attended several meetings between GMs and the bank EDUCATION 2010-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2004-2008 EPSCI–ESSEC Group BBA in International Management (AACSB – EQUIS accredited)
Autumn 2007 UCD Quinn School of Business, Dublin, Ireland School of International Management (AACSB – EQUIS accredited) LANGUAGES AND TECHNOLOGY Languages: French: native, English: fluent, German: fluent Chinese (mandarin): intermediate Computer skills: Microsoft Office: excellent knowledge of Word, Excel and Power Point Proficient use of Top Sys including analytical tools Top Pilot Trainings: Training sessions in January 2010 on Yield management and “How to be a good trainer”
INTERESTS Horse riding: “Galop 7”, 4 participations to the French National Jumping championship Piano: 15 years of practice with a classical music background Scuba diving: Advanced Open Water level (PADI certification) 2
Hemant CHAUHAN
Tel: + 33 (0) 6 22 10 31 31 Email address: [email protected]
Date of birth: Nationality: Indian 11th January1979
PROFESSIONAL EXPERIENCE
2009 – 2010 Silversea (Operator of bespoke luxury Cruise Ships, one of the leaders in the luxury cruising Industry) Beverage Manager, Chef Sommelier x Responsible for implementing Silversea standards fleet wide. x Developed the in-house sommelier’s training program and spearheaded its implementation x Instrumental in bringing down beverage cost by 4% in 2010.
2008 – 2009 Capella Singapore, Sentosa Island Singapore (World’s first Six Star Hotel and Resort Management Company, Capella Singapore is their flagship hotel in South East Asia) Director of Bar Operations x Part of the pre-opening team setting up the bar operations at the resort x Recruited and trained pre opening bar operations team x Negotiated contracts with suppliers for all beverage related products
2006– 2008 Four Seasons Hotels and Resorts, Washington DC, New York & Singapore. (Luxury Hotel Management Company) Assistant Food and Beverage Manager x In charge of fine dining and wine program at Four Seasons Hotel Washington D.C. x Managed room service operations at Four Seasons Hotel, New York. x Managed bar operations at Four Seasons Hotel, Singapore.
2005 – 2006 One & Only Resorts, Kanuhura, Maldives (Operators of bespoke ultra-luxury resorts) Head Sommelier x Responsible for the wine program at the resort x Negotiated contracts for wine supplies with suppliers globally x Setup the WSET training program to encourage staff to become certified sommelier
2002-2005 Carnival Cruise Lines, Miami, USA (Flagship Cruise Line for Carnival Corp. – The World’s largest cruise Operator) Sommelier x Worked in the fine dining reservations only Supper Club on board Carnival’s ships as a sommelier. x Responsible for the shipboard wine inventory and purchases.
2000-2002 Rajvilas – Oberoi Hotels and Resorts, Jaipur India (One of India’s largest five star hotel operators) Food and Beverage Assistant x Worked in various areas of the food and beverage department, fine-dining restaurant, bars and in room dining
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
1997-2000 Institute of Hotel Management, NEW DELHI, India Three-year Degree in Hotel Management
LANGUAGES AND TECHNOLOGY Languages Hindi, English Technology Proficient in Microsoft Office Applications, Fidelio & Opera
INTERESTS
White Water Rafting, Kayaking, Motorsports, Travel
3 Chin Wei CHOW ______Email address: [email protected] Date of Birth: 3rd April 1970 Nationality: Singaporean
CAREER OBJECTIVE ______A certified CPA and PMP with more than 15 years of professional experience seeking a management position in the Finance or Operation role in the Hospitality industry PROFESSIONAL EXPERIENCE______2008-2010 True Yoga, Taiwan (part of True Group in Singapore which operates 30 Yoga & Fitness centers in Asia) True Taiwan is a Health and Fitness chain consists of 5 Yoga and Fitness centers in Taipei & Taichung. Its parent Company, True Group, is one of the largest Fitness and Wellness groups in Asia. Finance & Operation Director
z Responsible for the overall clubs’ operation and the overall aspect of the Taiwan home office (Include accounting & finance, HR, IT, membership, customer service and administration) functions.
z Preparation of financial management reports to the regional head office in Singapore.
z Managed the cash flow of the company
z Planning and execution of cost cutting measures in 2009 2005-2007 Alexander Group, Taiwan Alexander Group, was the largest Fitness Group in Asia, consist of 20 Health &Fitness clubs in Taiwan, and 6 in China (4 in Shanghai and 2 in Beijing) Deputy CEO
z Managed the overall clubs’ sales and operation of all the Alexander Group’s health and fitness clubs in Taiwan and Greater China.
z Responsible for the membership and customer service functions of the Taiwan operations. 2000-2005 California Fitness,Taiwan (operate 6 Health & Fitness clubs in Taiwan &part of 24 Hours Fitness in USA) Country Finance & Administration Director
z Managed the overall aspect of the Taiwan home office (including accounting & finance, administration, HR, IT, membership, credit control and customer service) functions.
z Responsible for development of new sites, clubs renovations, rental renegotiation, sub-leasing arrangement, government interaction, and litigation issues arises for the company.
z Responsible for local due diligence, negotiation, and coordination for the acquisition of 2 Hollywood fitness clubs in September 2004. 1997-1999 Pasta Fresca Da Salvatore, Singapore (Operates 8 Italian restaurant chains in Singapore & Shanghai) Accounts & Administration Manager
z Managed the accounting, administrative and HR functions of company’s Singapore, Malaysia and Shanghai operations. 1996-1997 Silicon Graphic, Singapore (US Listed Company with head office in Mountain View, USA) Accountant
z Responsible for the accounting and order administration functions of the Silicon Graphics Inc. Taiwan’s operations. 1994-1996 Ernst & Young, Singapore Audit Senior
z Responsible for planning the audit approach and effective execution of the audit program throughout audit till issuance of the statutory accounts. EDUCATION ______2010-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) 2008 Project Management Professional (PMP) 1996 Certified Public Accountant, Singapore (CPA) 1994 Nanyang Technological University, Singapore Bachelor of Accountancy (2nd Upper Honors) LANGUAGES______Languages English: native Mandarin: fluent Cantonese: fluent 4
Nikolaus DOERR
Tel: + 33 (0) 63866 4370 Email address : [email protected] Date of birth : 26th July1983 Nationality : German CAREER OBJECTIVE
Obtaining a Assistant Executive Position in Rooms Division within the Luxury Hospitality Industry
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2009 Cornell Nanyang Institute of Hospitality Management PDP Leading & Motivating in the Real World by Robert P. Berry Strategic Leadership by Ali V. Kasikci
2003 - 2006 Apprenticeship, Specialist for Hospitality, Munich, Germany
PROFESSIONAL EXPERIENCE
2009 – 2010 Mandarin Oriental, Las Vegas, United States Assistant Manager/Duty Manager Front Office Oversaw all Front Office Operations Supervised all Hotel Operations in the absence of the Executive Team Handled guest complaints Monitored all guest services and ensured guest satisfaction Trained the Front Office Team Held the Position of Springer Miller System Administrator Pre Opening planning & Implementation: Front Desk Operations/ Front Office Division Training Plan Screened and hired Front Office Division Team In charge of Springer Miller System Installation, Legendary Quality Experience Standards, Standard Operating Procedures, Operating Supply and Equipment
2008 – 2009 Mandarin Oriental, Macau, Macau S.A.R. Assistant Manager/Duty Manager Front Office/Concierge Supervised all Front Office Operations Fully responsible for all Concierge Operations Held the Position of Springer Miller System Administrator Maintained Hotel and Guest Security at all times In charge of numerous Management System upgrades In charge of Focus and Problem Solving Technology Projects
2003 – 2008 Mandarin Oriental, Munich, Germany Apprentice/Night Audit All Departments Manager on Duty 11pm to 7am Fully in charge of Reception, In Room Dining & Housekeeping Handled the invoicing of accounts & the daily closing procedures 3 years Apprenticeship (Specialist for Hospitality with Certificate) included one year in school two years in operations with work experience in all departments main focus on Food & Beverage and Rooms Division
LANGUAGES AND TECHNOLOGY Languages German: native language English: excellent Technology Springer Miller Host Systems, Fidelio Front Office/Micros Fidelio, Microsoft/Apple OS
INTERESTS
Music, Football, Cultural Events
5
Bertrand FRANCOIS
Tel: + 33 (0)6 89 27 37 54 Email address:
Date of birth: 5th April 1980 Nationality: French CAREER OBJECTIVE
Short term: Department Manager for a brand, medium term: Brand Director, long term Country Manager for a multibrand group.
PROFESSIONAL EXPERIENCE
2009 – 2010 Accor Etap Hotel, Bradford, United Kingdom (86 bedrooms) General Manager - Increased occupancy by 12% the room rate from £32 to £38. - Ensured quality and standards. - Handled recruitment, induction, training, coaching, and development. - Managed a total of 20 employees. - Set up the annual budget, - Analyzed hotel statistics and implemented remedial actions if necessary. - Managed all aspects of accounting information, statistics and cash handling. - Maximized sales and revenue. - Developed new business segment.
2008 – 2009 Accor Etap Hotel, Leeds, United Kingdom (218 rooms) Assistant Manager - Ran the hotel on daily basis. - Assisted the hotel manager in all aspects of his job whenever requested or needed. - Ensured a smooth running of the hotel in the absence of the general manager.
2007 – 2008 Accor Etap Hotel, Glasgow, United Kingdom (165 rooms) Team Leader - Participated in the opening of the hotel. - Implemented all reception and F&B procedures and documents. - Recruited and trained all reception staff. - Assisted housekeeping in setting up procedures. - Created and maintained accounts with providers.
2007 - 2005 Accor Ibis Hotel, Edinburgh, United Kingdom (99 rooms) Receptionist
2003 - 2005 Accor Sofitel Hotel, Versailles, France (135 rooms) Barman
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
Other schools: 2001 - 2003 Undergraduate diploma in the hospitality industry. LANGUAGES AND TECHNOLOGY
Languages: French: mother tongue English: fluent German: spoken and written.
Technology: General: Word, Excel, PowerPoint, Internet. Specialized: Fidelio, Hotix, Hogatex, FOLS.
6
Ankit GARG
Tel: + 33 (0) 616663916 Email address:
[email protected] Date of birth: 28th June 1982 Nationality: Indian
CAREER OBJECTIVE To be a professional in the hospitality industry in the sectors of asset management and/or e-commerce.
PROFESSIONAL EXPERIENCE
Aug 2008 – Isango! , London, UK and New Delhi NCR, India. July 2010 (Online travel e-commerce company specialising in destination services) Senior Manager – Product Marketing x Handled business development for various destinations in Europe, Africa and Asia. x Managed over 70% of revenue generating channels. x Developed and managed projects to drive traffic and sales. x Ensured market competitiveness as well as profitability through negotiations. x Monitored product offering, positioning, seasonality and spend.
Sep 2006 – CitiFinancial India, Delhi, India Nov 2007 (Consumer goods loan providing Non Banking Financial Company) Credit Manager x Managed a monthly target size of Rs. 1,00,00,000 x Lead a team of 5 x Handled an average of 1200 applications in a month. x Decreased delinquency from 6% to 3% and effected cost cutting by 10%.
Jun 2003 – ACE Industries, Indore, India Aug 2006 (ISO – 9001 certified manufacturer of auto ancillaries and OEM Vendors to Honda, Yamaha, Kawasaki, Suzuki, Lucas) Owner and Founder x In charge of all daily running of the firm as well as Sales and Marketing and Quality activities. x Managed Labour force. x Handled Licence and legal requirements. x Supervised Production management. Oversaw purchase and costs. x Executed Shop-floor efficiency and implementation of assemble line practices. x Managed relationships and accounts of all automobile manufacturers and producers who were the purchasers. Nov 2000 – Design Auto Distributions Ltd, Indore, India Dec 2002 (Automobile dealership of Kawasaki Bajaj Auto) Sales and Service Manager x Reported on quarterly sales reports. x Ran all marketing activities. x Oversaw all daily shop floor sales activities. x Executed and planned seasonal sales promotion activities. x Managed all service shop functions, purchasing and inventory.
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2002 – 2005 DAVV University, Indore, MP, India Bachelors of Commerce
2000 – 2002 Prestige Institute of management, DAVV University, Indore, MP, India Bachelor of Computer Application
Daly College, Indore, MP, India 1998 – 2000 High School Certification in applied sciences. LANGUAGES AND TECHNOLOGY Languages English, Hindi: Native Marathi, Gujarati (Indian languages): fluent Technology MS Office : advanced VBA: advanced
INTERESTS Great interest in travelling, photography, music, reading and cinema 7
Tania GARNICA
Tel: + 33 (0) 699337509 Email address : [email protected]
Nationality : American
PROFESSIONAL EXPERIENCE
July – August La Réserve, Geneva, Switzerland 2010 General Manager Intern 2-month accelerated General Manager training program in a 5-Star, 85 room, 17 suite boutique hotel, with 4 restaurants, in the following departments:
Front Office Guest Relations Sales & Marketing F &B Spa H uman Resources Housekeeping
May – July Marriott Courtyard Hotel, Washington, DC, USA 2010 General Manager Intern 3-month intense General Manager training program in a 4-Star, 225 room hotel, targeting the business market, in the following departments:
Front Office Accounting Sales & Marketing F&B Housekeeping Maintenance
April 2006 – Marriott International Corporate Headquarters, Bethesda, Maryland, USA May 2010 Sr. Program Specialist for Architecture and Construction Division Project Manager and SME (Subject Matter Expert) for the OASIS application (a program housing all Marriott Hotel projects). Asset Administrator for all technology assets. Responsibilities included: x Leader in the rollout of OASIS Quarterly Enhancement Releases from requirements gathering to final implementation. x Conducted regular audits to ensure data quality. x Organized and conducted ongoing training to department staff on business processes. x Used complex Excel functionality for work load, forecasting, budget analysis, and business metrics reporting.
May 1997 – Marriott International Corporate Headquarters, Bethesda, Maryland, USA April 2006 Business Administrator for Architecture and Construction Division Provided Business support to the Interior Design department, focusing on hotel owner relations. Quality Assurance Administrator for Marriott Hotel Project Database. Responsibilities included: x Established strong relationships with hotel owners, provided design-related information, followed up on design issues. x Communicated critical hotel project data to the VP, Design Directors, and staff. x Created and organized a system to track and prioritize the production and delivery of Design Specification manuals to hotel owners, meeting critical deadlines. x Developed and streamlined processes to continually improve quality and accuracy of project specific data.
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
1983 - 1985 AMERICAN UNIVERSITY, Washington, DC USA Bachelor of Science Degree in Business Marketing
1981 - 1983 LOYOLA COLLEGE, Baltimore, MD USA Business Core Courses
LANGUAGES AND TECHNOLOGY Languages English: native French: intermediate Technology Certified by Microsoft in SQL Server, August 2002 and Visual Basic, August 2001. AWARDS Received the Marriott Architecture and Construction Distinguished Services Award December 2005.
8 Marion LAPORTE _
Tel: + 33 682340315 [email protected]
Date of Birth: Nationality: 26th October 1983 French
PROFESSIONAL EXPERIENCE ______2007 – 2009 Taha’a Island Resort & Spa, R&C (5* resort; 60 rooms), French Polynesia Rooms Division Manager (8 months) x Coordinated all Front Office Activities to ensure an optimum level of guest service and to maximise hotel profits. x Supervised the Executive Housekeeper to ensure standards were maintained. x Managed a team of 36 employees. x Attended weekly executive meetings. x Ensured correct staffing levels during peak and low occupancies. x Ensured control of expenditure was kept within budget. Front Office Manager (1 yr, 4 months) x Supervised the operations of the Front Office, Concierge, Guest Relations, Reservation, Boutique and Bell Service departments. x Initiated effective service recovery according to the Standard Operating Procedure. x Conducted Site Inspections and hosted dinners for Family Trips and Tour Operators to ensure an optimal promotion of the property. Assistant Front Office Manager (3 months)
2006 - 2007 Shangri-La Hotel (5* city hotel; 750 rooms), Singapore (9 months) Club Concierge, Horizon Club x Administered the duties of Room Controller, Receptionist, Guest Relations, Concierge.
2006 – 2006 One&Only Resort Kanuhura, LHW (5* resort; 100 villas), Maldives (6 months) Guest Relations Officer / Front Office Intern
2002 - 2002 Hilton Hotel (5* city hotel; 423 rooms), Singapore (1 month) Marketing & Communications Intern
EDUCATION ______2010 – Present ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) 2010 - 2010 Xiamen University, Xiamen, China Short-Term Chinese Program 2002 – 2006 McGill University, Montreal, Canada Bachelor of Science, Major in Geography, Minor in Management 1999 – 2001 United World College of South East Asia, Singapore International Baccalaureate 1995 – 1999 International School of Brunei, Brunei International General Certificate of Secondary Education
VOLUNTEER EXPERIENCE ______2010 – 2010 Algajola Sport & Nature, Corsica, France 2002 - 2006 McGill University, Montreal, Canada 1999 - 2001 RenCi Buddhist Hospital, Singapore
LANGUAGE AND TECHNOLOGY ______Languages French: mother tongue English: Fluent Spanish: Basic Mandarin: Basic Computer Microsoft Office, Micros OPERA, Fidelio Front Office, IDPMS, Internet General Cultural Literacy, Public Speaking, Writing, Teamwork, Critical Thinking, Problem Solving, Adaptability, Organisation, Time Management and Interpersonal skills.
INTERESTS _ Travel Lived in 8 different countries and travelled to over 30 countries. Hobbies Tennis, skiing and scuba diving.
9
Stéphanie LYARD
Tel: + 33 (0) 6 58 16 94 48 Email address :
Date of birth : 10th Feb.1984 Nationality :French
PROFESSIONAL EXPERIENCE
Nov. 2008 Fratelli Fresh, Sopra restaurant, Sydney, Australia Dec. 2009 (Company owning three casual and trendy Italian food shops and restaurants and providing also cooking classes) Head waitress, cashier, extra waitress for two of the restaurants Developed team efficiency Supervised private functions Acquired knowledge on Italian wines
April – Plazza Athénée and Le Crillon, Paris, France October 2008 (two of the most luxurious hotels of Paris) Head waitress, Room service Ensured quality standards Trained new employees and apprentices Developed a strong understanding of the organization of the operations
August 2002 Le Barlotti, Paris, France January 2004 (Fashion restaurant, part of Georges V group, few steps away from place Vendôme) Head waitress, barmaid, and hostess developed excellent skills in customer service trained in sales and service held various F&B positions
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
January – ASOF-TOGO, Kpalimé, Togo March 2009 Three months internship in education, development and agro-forestry
2002 - 2005 Dauphine Paris Master of Economics Applied option international affairs Bachelor's degree in Economics Applied option economy and management Diploma of Applied Mathematics and Social Sciences
2001-2002 Lycée Chaptal , Paris France High School Diploma with specialisation in Science
LANGUAGES AND TECHNOLOGY Languages: French: mother tongue English: fluent Spanish: basic knowledge Technology: Pack Microsoft Office, E-views
INTERESTS
Travels (Australia, Africa, Europe, USA); cooking; oenology; sport (running, volley ball)
10
Julien MONSEL
Tel: + 33 (0) 6 11 65 80 44 Email address: [email protected]
Date of birth: 16th April 1983 Nationality: French EDUCATION
2010 - 2011 ESSEC BUSINESS SCHOOL, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2003 - 2007 EDHEC BUSINESS SCHOOL, Nice, France Master’s Degree in Business and Management (AACSB – EQUIS accredited)
PROFESSIONAL EXPERIENCE
2008 – 2010 THE DOYLE COLLECTION HOTELS (Head Office), London, United-Kingdom THE MARYLEBONE**** / THE BLOOMSBURY**** / THE KENSINGTON HOTEL**** 559 rooms in total Cluster Credit Controller – Finance Supervisor Level – Managed 1 person Increased sales revenue by extending credit to corporations and travel agencies and minimized risk of loss from bad debts Dealt with an average £750 000 aged debtors balance per month Maintained company standards with 75% of the debtors outstanding in the current month, 20% over 30 days, 5% over 60days and an average payment of 35 days Invoiced clients around the world and dealt with all billing discrepancies Worked in close relation to head of departments Developed and implemented F/O procedures
2007 – 2008 THE KENSINGTON HOTEL****, London, United-Kingdom 149 rooms Account Assistant – Reported directly to the Regional Financial Controller - managed 1 store man Accurately completed the Gross Revenue Report each day and investigated on any discrepancies Prepared Revenue file reconciliation, detailed daily discrepancies and adjusted postings Audited all F&B purchases, invoices and delivery notes in order to good receive them Placed food, beverage and stationary orders, and dealt with the suppliers
2006 – 2007 FOUR SEASONS HOTEL GEORGE V****L, Paris, France 245 rooms Assistant Credit Controller Controlled debtors accounts, followed up on payment and dealt with billing discrepancies Managed travel agencies, banquet and catering, and “Le Cinq” restaurant accounting Invoiced clients around the world for amounts up to £280 000 2005 – 2006 EIFFAGE IMMOBILIER, Vélizy, France Internal Auditor Organized a liquidation planning of 80 inactive real estate companies taking into account the analyze of the financial and juridical costs related to these companies administration Calculated financial ratios to permit the best top management visibility on programs profitability Managed the sale forces implementing quality procedures to improve relationship with potential buyers 2001 – 2005 DECATHLON, Nice, France Seller
LANGUAGES AND TECHNOLOGY Languages French: native language / English: fluent Technology Computer literate (Opera, SAP, Fidelio, Microsoft Office)
INTERESTS Art of Cooking, Travel, Rugby, Piano
11
Mrudu NAIR
Tel: + 33 (0)668129235 Email address: [email protected]
Date of birth:16th May 1982 Nationality: Indian
PROFESSIONAL EXPERIENCE
2007 – 2010 The Oberoi Hotel, Mumbai, India. Assistant Front Office Manager x Trained and developed assistant manager(s), executives and supervisors in technical, administrative and managerial abilities x Ensured that the department complied with and exceeded the SOP’s set by The Oberoi Hotels x Assisted FOM with establishing written guidelines and controls, attained objectives (budgets and marketing Plan) written yearly and reviewed quarterly x Assisted FOM with daily sell strategy as well as in daily operations
2006 – 2007 Indian Hotels Company Limited, (Taj Lands End Hotel), Mumbai, India. Duty Manager, Front Office. x Managed day to day activities in front office including front desk, concierge bell stand, airport x services, transport, doormen and guest relations x Oversaw the smooth arrivals and departures of guests in the hotel x Met and greeted all VIP guests of the hotel x Conducted regular associate training, monthly meeting and monitored tracking system for all trainings
2004 – 2006 JW Marriott, Mumbai, India. Team Leader, Front Office. x Led by example on aspects of courtesy, helpfulness and grooming/ overall presentation x Conducted regular associate training, monthly meetings and monitored tracking system for all trainings x Achieved customer satisfaction through friendly and proficient service and ensured repeat business through personalized, efficient service x Performed all front office jobs in demand times
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France. MBA in International Hospitality Management (AACSB-EQUIS accredited)
2000 - 2004 Welcomgroup Graduate School of Hotel Administration, Manipal, India. Bachelors in Hotel Management.
1993 - 2000 St. Joseph’s Higher Secondary School, Trivandrum, India. Kerala State Board of Secondary and Higher Secondary Education
1988 - 1993 École Fondary, Paris 15, France. École de Paris.
LANGUAGES AND TECHNOLOGY Languages French, English, Hindi and Malayalam (all fluent) ; Tamil (spoken) Technology Microsoft Word, Microsoft Excel, Microsoft Power point, Opera, Fidelio, Marsha
INTERESTS
World affairs and sports journalism, tennis, travelling
12
Samantha NIOCHE
Tel: + 33 (0) 6 10 92 53 02 [email protected]
Date of birth : 25th February 1980 Nationality : French
PROFESSIONAL EXPERIENCE
Feb – Jul 2010 HILTON, Phuket, Thailand Operational Cross-training internship Front Office (GSA, GRO, Concierge, Bell Boy, Call Center, In Room Service) Food & Beverage (Kitchen, Outlet manager, F&B Assistant Manager) Sales and Reservation (Worked on the transfer from Opera to OnQ)
2003 – 2009 MORGAN STANLEY, Paris/London, France Fixed Income Sales Sold hedging and investment strategies – Underlying products: bonds, cds, indices, asset swap products, cdo, clo, abs... Covered French institutional clients (asset managers, insurance companies, banks, prop traders) Provided Research Analysis and real-time information to clients Elaborated trading ideas to optimize customers’ portfolios and generate business Traded customers on innovations Organized road shows to market our analysts, structurers and traders Explored the market to broaden our customers’ portfolio
Jul –Aug 2000 CREDIT AGRICOLE, Paris, France Financial Analyst Market analysis (competition, market growth, human potential…) Financial analysis (profitability, solvency, income statement intermediate balance, cash, working capital). Financial data interpretation in order to offer restructuring plans Legal analysis in order to respect specific regulations EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management – IMHI (AACSB-EQUIS accredited) Major in Real-Estate
2003 ESSEC Business School, Paris, France AACSB accredited – Major in Finance
2002 National University of Singapore (NUS) – Exchange program with the MBA – 6 months
2001 DAUPHINE Paris IX – Master Degree in Management
LANGUAGES AND TECHNOLOGY Languages French (mother tongue); English (fluent) Technology Word, Excel
INTERESTS
Art Art First Prize at lycée Carnot – Paris Ile-de-France literary First Prize at lycée Carnot Fencing Competition level – 5 years at the “Cercle des Armées” Dance 6 years of ballet followed by modern dance Skydiving Free fall certificate Scuba diving PADI, Advanced Open Water level Traveling Backpack trip around the world – 7 months (South America, Australia, Asia)
13
Flavia PIOLTELLI
Tel: + 33 (0)6 59 50 47 15 Email address:
Date of birth: 4th April 1981 Nationality: Italian/Peruvian PROFESSIONAL EXPERIENCE
Oct 2009 – Aug Expedia, London, UK 2010 (Leading on line Travel Company) Revenue Specialist, Market Management Department Responsible for increasing the revenue, supported market managers in improving the market price and inventory competitiveness. Worked closely with revenue managers and conducted market visits. Processed hotel contract renewals and leading ad hoc projects.
Dec 2007 – Star Ratings Specialist, Global Supply Operations Department Sep 2009 Determined, activated, maintained, and audited star ratings for EMEA contracted hotels for Expedia and Hotels.com. Assisted with daily, weekly and monthly reporting. Assisted with the management, maintenance and control checks of the hotels.com guest reviews program. Handled resolving requests and disputes from hotel partners and internal departments.
Jan – Millennium Mayfair Hotel, London, UK - 4 star deluxe Nov 2007 Duty Manager Senior, Front Office department Provided assistance in hiring, training, supervision and discipline of all front office staff members. In charge of VIP’s and regular guest recognition scheme. Oversaw and coordinated all operational aspects of the Front Office.
Feb – Millennium Bailey’s Hotel, London – UK - 4 star deluxe Dec 2006 Night Manager, Front Office Department Ran the Hotel in the absence of the General Manager. In charge of the night run of all the systems and of ensuring that requested reports were printed, the daily work of the Front Desk checked and corrected if necessary.
Sep 2005 – Receptionist, Front Office Department Jan 2006 Responsible for a float and cashiering duties, reservations assistance, operated safety security boxes, and currency exchange service.
Mar 2004 – Los Delfines Summit Hotel & Casino, Lima, Peru – 5 Stars Apr 2005 Front Office Agent – Senior, Front Office Department Assigned rooms, billed banqueting and events accounts, billed and coordinated groups’ and airline crews, and assisted with reservations.
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2009 Cornell University – Online certificate Certificate in financial management
1999 - 2004 San Ignacio de Loyola University, Lima, Peru Member of the Leading Hotel Schools of the World. Final score 15.9/20 TOP FIVE of my graduating class.
LANGUAGES AND TECHNOLOGY Languages Spanish: native language, English: fluent, French: intermediate, Italian: basic Technology Micros, Fidelio, Opera , MS Word, MS Excel, MS Power Point, MS Visio 2000.
INTERESTS
Travel, theatre and sports. 14
Fabien POIRIER
Tel: Email address: + 33 (0)660180444 [email protected]
Date of birth: Nationality: 5th February 1976 French CAREER OBJECTIVE
A position in project development, focus on hotel and/or restaurant pre-openings and openings stages
PROFESSIONAL EXPERIENCE
Apr 2006- Avenance Entreprises (ELIOR), France Dec 2009 Restaurant Director, Contract catering for Sagemcom and Renault (850 and 1200 covers/day) Sagemcom restaurant opening, implemented customer database and cashier system Recruited and conducted team training (from 15 to 22 persons) Responsible for the budgeting of the unit and its application In charge of the conception of menus (Sagemcom) Managed customer relations
Jun 2004 – Restaurant Associates (COMPASS), London, UK Mar 2006 Back of House manager, Contract Catering for Reuters and Lehman Brothers (1250 and 2000 covers/day) (team size between 5 and 8 members) Actively participated in the opening of Reuters restaurant Set up of the purchasing procedures, and F&B cost control Responsible for food stocktake and control.
Oct 2003 – Brown’s Hotel (5*), London, UK May 2004 Store and Purchasing Manager In charge of the day to day hotel purchases (F&B, housekeeping products, stationery..) Referenced, negotiated and evaluated performances of suppliers Responsible for a high valued wine cellar (£1.300.000)
Jan 2002 – Thistle Royal Horseguards (4*), London, UK Oct 2003 F&B Cost Controller Managed the F&B suppliers accounts, Dealt with monthly F&B revenue report, F&B revenue forecast and daily food cost Created the restaurant wine list Responsible for purchasing of F&B products
Nov 2000 – Renaissance Chancery Court Hotel (5*), London, UK Nov 2001 Chief Steward, Opening of the Hotel (team size 26 people) Set up, implemented and reviewed standard operating procedures Recruited, trained and evaluated the team performance
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
1995 - 1998 Lycée Hôtelier de St Quentin en Yvelines Undergraduate Diploma in Hospitality Management
LANGUAGES AND TECHNOLOGY Languages French: native, English: fluent Technology Hospitality sector softwares: Fidelio, SAP, Micros, PI, Alphares II Microsoft office (Word, Excel and Powerpoint)
INTERESTS
Reading (historic, thrillers, cooking magazines), cooking and pastry, oenology, IT
15
Adélaïde PUJOL
Tel: + 33 (0) 608541060 Email address: [email protected]
Date of birth: Nationality: 13th November 1978 French
PROFESSIONAL EXPERIENCE
2007 – 2010 Best Western Hotel le Donjon Carcassonne, FRANCE (3* hotel, 62 rooms, 21 employees + 10 season employees each year) SA Cite-hotels group Turnover 2.1 million euro in 2009 Best Western Quality reward in 2007 General Manager x Overlooked investment programs on site (renovation, extension…) x Managed accounting and reporting to the central financial controller x Organised and supervised the work with my heads of departments x In charge of employees recruitment x Responsible of sales and marketing (in house and external) x Acted as a communication coordinator of SA Cite-hotels group x Organized events with local authorities x Involved design and decoration of hotels and restaurants of SA Cite-hotels group x 2004-2007 Resident Manager x Conducted front desk operations including checking guests in and out x Scheduled and trained front desk staff x Handled guest needs and requests to ensure optimal levels of guest satisfaction x Supervised housekeeping department and costs
2001 – 2004 Bank of Languedoc Credit Agricole Limoux, FRANCE Relationship Manager x Overseen portfolio of individual bank accounts x Generated housing loans and consumption loans x Dealt with house and car bank insurances x Responsible for private investors accounts
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2007 - 2009 Aprenticeship BTS Assistant PME-PMI Chamber of Commerce Carcassonne, France
2003 - 2004 Esmod Paris (International Fashion University Group France) One year business fashion program followed
1996 - 2000 Undergraduate Studies Private Law Major in Labour Law Toulouse University, France
LANGUAGES AND TECHNOLOGY Languages French: native English: fluent Spanish: fluent Technology Word / Excel / PowerPoint / Photoshop
Hospitality Industry Technologies: Hotix, Extranet Booking.com / Expedia / Gullivers / Hotel Donjon web site
INTERESTS
Cinema, photography and design, traveling (travels in USA, Japan, Spain, England, Greece, Egypt…)
16
Anas RAHHOUTI
Tel: Email address: + 33(0)6 48 35 14 20 [email protected]
Date of birth: Nationality: 2nd November 1983 Moroccan
PROFESSIONAL EXPERIENCE
2009 – 2010 504 Holding, Marrakesh, Morocco (Restaurant holding company) Operation Manager Controlled and managed inventory, cash and sales for three brand restaurants In charge of hiring, training, evaluating, and organizing staff Improved quality service and customers’ satisfaction by redefining work assignments
2008 – 2009 El Ché Restaurant, Marrakesh, Morocco (Café Restaurant business) Owner & General Manager Staff recruitment and management, organized the shifts Cash and credit management, commercial negotiation with providers
Jan. – Jun. 2008 Marriot, Marbella, Spain (Beach Resort Vacation Club) Front Office Management Trainee At your service agent, coordinated information between departments Express check-in agent, managed guest’ needs
Jan – Apr. 2007 Les Roches, Marbella, Spain F&B supervisor Managed the operation in all F&B outlets (Buffet, a la Carte Restaurant, Bar) Supervised 3rd year and 1st year students in all F&B outlets Assisted the F&B Manager
Jun. 2006 – Jan. 2007 Mansour Eddahbi Palais des Congrès, Marrakesh, Morocco Restaurant Manager Assisted arrival of guests and supervised the waiters
Jun. 2005 – Jan. 2006 Mansour Eddahbi Palais des Congrès, Marrakesh, Morocco Front Desk Supervisor Check in and checkout, dealt with guests complains Concierge
Jul. 2004 – Jan. 2005 Mandarin Oriental Hyde Park Hotel, London, United Kingdom F&B Trainee Room service attendant, served in room meals, private dining
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2006-2007 Les Roches Marbella School of Hotel Management, Spain Bachelor of Business Administration in Hospitality
2004-2006 Les Roches Marbella, School of Hotel Management, Spain Swiss Hotel Association Diploma
1996-2003 Lycée Victor Hugo, Marrakesh, Morocco High School Diploma
LANGUAGES AND TECHNOLOGY
Languages Quadri-lingual Arabic, English , French, Spanish, Technology Windows OS, MS Office (Word, Excel, PowerPoint, Access), Fidelio (CalcMenu)
INTERESTS
Sports Tennis, fitness Hobbies Music, cinema, travelling, history and economics
17
Dor RUBINSTEIN
Tel: + 33 (0)7 86 48 77 22 Email address:
[email protected] Date of birth: Nationality: 25th February 1981 Israeli /Austrian
PROFESSIONAL EXPERIENCE
2006-2010 Dor Rubinstein – Catering Service, Tel Aviv – Yaffo, Israel Founder and chef Ran the catering service in a highly competitive environment Hired workers, was in charge of Public Relations and negotiated with vendors Consulted an independent company for the opening of a food establishment
Oct 2009- Feb BDO Karma – Luxury Cosmetics, Daytona Beach, Florida, USA
2010 Regional Manager Managed the sales department in the north Florida region (4 establishments) Recruited and trained new staff and Operated the inventory control unit
2008 Harel LTD, Ramat - gan, Israel
Investment consultant
Traded stocks, options and futures for an independent trader Handled tax refund issues for the company’s clients Managed the Internet service unit for independent traders
2005-2006 Sergos Restaurant, Tel Aviv, Israel Pantry chef Actively took part of the opening team of this new establishment Trained commis chefs and supervised the hygiene levels subject to the health ministry rules
2005 Artichoke Restaurant, Tel Aviv, Israel Pantry and pastry chef Initiated a retail dessert selling line for coffee shops and restaurants Managed preparations for banquets held in the restaurant
2004 Feinscmecker Delicatessen, Tel Aviv, Israel Manager Supervised all store activities: sales, promos, pricing and inventory
1999-2002 Israeli Defence Force, Israel Non – commissioned officer in the CID (Criminal Investigation Division) Investigated national superiority cases at the CID special unit and worked with limited time and under high pressure Commanded and trained a crew of fifteen investigators
EDUCATION
2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) 2008 Meitav College, Tel Aviv, Israel Investment consultancy licence 2003-2006 The Academic College of Tel Aviv – Yaffo, Tel Aviv, Israel BA in Economics and Management
LANGUAGES AND TECHNOLOGY Languages Hebrew: native, English: fluent, French: intermediate, Italian: basic
Technology MS Word, MS Excel, MS Power Point
INTERESTS
Food, travel, architecture, sports and history 18 Zeinab SHAHIN
Tel: + 33 (0)650485675 Email address: [email protected]
Nationality: USA/ Egypt/ Russian permanent Residency
PROFESSIONAL EXPERIENCE
2009 – 2010 Stratinvest Ru, LLC, Moscow, Russia Business Development Real Estate Department, Senior Consultant Newly established department in order to enhance the company’s governance structure, and new sub- departments, including real estate consulting, hotels, and international residential real estate
2006 – 2009 KNIGHT FRANK PROPERTY CONSULTANCY, Moscow, Russia Senior Consultant, International Consulting &Hotels Development Main tasks included x Market research x International hotel operators search x Site and neighbouring analysis x Concept recommendations
2005 – 2006 MANDARIN ORIENTAL HOTEL, Washington DC Guest Recognition Assistant Manager x Supervised, leaded and managed all levels of the guest recognition team. x Introduced and implemented the customer loyalty program club 2000, 1000 program designed for revenue generating clients.
EDUCATION
2010 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2003- 2005 The George Washington University, Washington DC, USA Master in Tourism Administration (MTA) in International Marketing/ Hotels
LANGUAGES AND TECHNOLOGY Languages English: fluent Arabic fluent Russian: intermediate Technology Advanced skill of Microsoft Word, Excel, PowerPoint
INTERESTS
Windsurfing, cooking, reading
19
Benoît VANDEN ABEELE
Tel: Email: + 33 (0)6 71 21 26 89 [email protected]
Date of birth: Nationality: 12th September 1977 French
Always eager to learn, my educational and professional experiences reflect my interest for arts and sciences. Passionate of travels and cultural exchanges, I have decided to re-orient my career in the hotel industry. My ability to adapt to new environment and my intellectual skills that combine both creative intuition and analytical reasoning are my main assets.
EDUCATION
2010 – 2011 ESSEC Business School, Paris, France
MBA in International Hospitality Management Concentration in Real estate and Luxury
2001 – 2004 Ecole Nationale Louis Lumière, France French leading engineer school for movie operators.
1998-2001 Sorbonne-Nouvelle, Paris Master in cinematographic studies
1997-1998 Université Lille III, France
Undergraduate degree in physics
1995-1997 Lycée Robespierre, France Preparatory class for high scientific school
PROFESSIONAL EXPERIENCE
2007 – 2010 Villa Madame, Paris (4 stars boutique hotel, Saint-Germain-des-Prés) Receptionist
2005 – 2007 Assistant camera operator Commercials, short movies, documentary
LANGUAGES AND TECHNOLOGY
Languages French (mother tongue), English (fluent), Japanese (basic)
Technology Excel, Word, Medialog, InDesign, Photoshop, Final Cut
INTERESTS
Travels (Japan, Indonesia, Thailand, India, Canada, USA…)
Literature (French, English, Russian and Japanese)
Photography
20
Antoine WEINSTEIN
Email address: [email protected]
Date of birth: Nationality: French 28th January 1981
CAREER OBJECTIVE
To hold a management position within a luxury hotel chain in any part of the word.
EDUCATION
2010-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
PROFESSIONAL EXPERIENCE
May 2008 to June 2010 Hotel Prince de Galles (Starwood Luxury Collection) **** - Paris Night concierge *Provided of sightseeing, restaurants, bars and other activities recommendations *Supervised the bellboy and doorman team. *Closed the concierge cashier. *Managed the daily newspaper order and delivery.
November 2008 to May 2009 JP Education - Bangkok - Thailand (Agency providing foreign language teachers to local schools) English and teacher *Taught grammar and conversation lessons
February 2007 to May 2008 Hotel Prince de Galles (Starwood Luxury collection) **** - Paris Night Auditor / Night Receptionist *Controlled the daily turnover and sent the reports to the management. *Controlled the daily revenues of each department. *Responsible of the hotel during the night when night manager off duty
April 2005 to February 2007 Prince de Galles Hotel (Starwood Luxury Collection) **** - Paris Bellboy *Assisted the concierge.
LANGUAGES AND TECHNOLOGY
Languages: French (mother tongue), English, Spanish, Thai (spoken, notions in reading and writing) Technology: Fidelio / Opera, Excel, Words
INTERESTS
Traveling (USA, Europe, North Africa, Israel, China, Vietnam, Cambodia, Thailand…) Music (piano) Sport (boxing, swimming)
21
Amel ZIANI -ORUS
Tel: + 33 (0)6 85 75 06 27 Email address : [email protected] Date of birth : 15/04/1980 Nationality : French
To pursue a career in project management and consultancy in the upscale hospitality sector ( full time job - available le in September 2011)
PROFESSIONAL EXPERIENCE
2007 – 2009 Jumeirah, Dubai, UAE (Luxury 5-star hotels ) Quality Assistant director/ Business Excellence department ( led a team of 5 people) Assisted senior management in embedding a culture of excellence in the resorts : Managed the guest feedback process Participated in the Dubai quality award ( won the 2010 award) Conducted Business Excellence awareness training sessions (quality standards, EFQM model, complaint handling) Monitored, reported and presented monthly Customer satisfaction index and mystery guest assessment results for decision making Ensured conformance to ISO 9001:2000 and managed internal and external Quality reviews Designed and provided monthly cluster dashboard for the top management including benchmark of main KPIs for all Jumeirah hotels (CSI, loyalty score, MPI, RGI, Occupancy, profits, Turnover, Mystery guest assessments score (MGA)). Reviewed quarterly business objectives for operational departments, providing assistance in action planning and progress reviews. Administered an internal innovation system, derived campaigns for colleague’s awareness and organised brainstorming sessions.
2005 – 2007 Deloitte/Infineo, Paris ( consulting department) Management and organisation consultant
Involved in several organization and performance management missions for international companies, including but not limited to: A French public transport company: Assisted the client in centralizing the company product invoicing (from 23 regions to the headquarters). European aviation company: Defined and set up KPIs in SAP system in order to reduce the Working Capital of the company.
2004– 2005 Schlumberger Business Consulting, Paris Trainee: Implemented and managed the knowledge management system and process. 1998– 2004 2 star family hotel, Paris Operational experience
EDUCATION
2010 - 2011 ESSEC Business School, Paris MBA in International Hospitality Management (AACSB-EQUIS accredited)
Other schools 2003-2004 Ecole Centrale Paris: Master degree in innovation and technology management 1998-2002 ESLSCA, Business School, Paris, France : Bachelor degree in Management and International Marketing 2000 UC Berkeley USA: summer session (Courses in International Negotiation and Marketing Research)
LANGUAGES AND TECHNOLOGY Languages French, English, Arabic Technology Advanced Excel, Word, Power Point, Outlook
INTERESTS
Hotels, Theatre, diving, travelling (Europe, North America, Middle East, Asia)
22 MBA in Hospitality Management (IMHI)
Two Year Track - Class of 2011
23
Joséphine BALAS
Tel: + 33 (0)6 59 62 64 07 Email address :
Date of birth: 7th April 1986 Nationality : French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI)(AACSB-EQUIS accredited) Major: E-commerce and luxury Oct 04 - Jun 07 Bachelor Degree in International Hospitality Management. Institut Vatel, Paris, France
PROFESSIONAL EXPERIENCE
Apr 10 – Sept 10 ACCOR, Headquarters, Evry, France. Trainee, Project Manager Assistant, HES Department (Hotel Equipment and Services) x Elaborated estimates, listings and contracts. x Managed logistics. x Set up mock up rooms.
Jun 08 – Dec 08 Hotel Princesa Sofia 4* GL, Barcelona, Spain. (500 rooms). Club Concierge x Front desk agent: receptionist and concierge at The Club lounge and reservations agent, exclusively for The Club. x Supervised The Club rooms’ housekeeping and controlled the rooms. x Handled catering and stock monitoring duties.
Sept 07 – Feb 08 Hotel AC Santo Mauro 5*GL, Madrid, Spain. (51 rooms), Trainee, Front desk agent x Worked in front and back office (reception, conciergerie and reservations). x Welcomed VIP guests. Sept 06 – Jul 07 Hôtel d’Aubusson 4*, Paris, France. (49 rooms). x Handled receptionist, concierge and cashier duties: involved in all Front Office duties on front office and software uses x Managed a team of six people in housekeeping. x Handled F&B Manager duties: stock & amenities controller, maitre d’hôtel during breakfast time. Jan 06 - Apr 06 Hotel Phillips 4*, Kansas City, USA. (213 rooms). Trainee x Carried out server and cashier duties at the 12B restaurant, x Managed room service on morning shifts. Dec 04 - Apr 05 Hôtel La Sivolière 4* GL, Courchevel, France. (42 rooms). Trainee x Receptionist (2 months). x Server on mornings shifts (2 months). Feb 04 - Jun 04 Millésime Hôtel 3*, Paris, France. (21 rooms). Front desk agent 3 days a week by herself. x Check-in, Check –out, Cash control, reservations, and concierge. Housekeeper 2 days a week x Managed the hotel linen and a four –member-team x Handled breakfast service.
LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: fluent Technology Office: Word, Excel, Power Point Opera, Fidelio, Prestige INTERESTS
Travelling, gastronomy, oenology, skiing, horseback riding, photography
ASSOCIATIONS President of the ESSEC MBA Hospitality Management Students Bureau Member of the 4L Rally Trophy Association 24 Laura BEN IBGUI
Tel: +33(0)6 20 96 66 56 Long term email address:
Date of birth: Nationalities: 12th Sept. 1985 French and Israeli EDUCATION
2009–2011 IMHI-ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) 2008-2009 CMH-IEMI, Paris, France European Bachelor in International Hospitality and luxury brands management 2005-2006 Interdisciplinary Center Business School, Herzliyya, Israel B.A in Political Science 2004-2005 Oulpan Etsion, Jerusalem, Israel Preparatory class to University 2003-2004 ISTH, Paris, France Preparatory class Sciences-Po 2003 Yabné High School, Paris, France High School Diploma with Specialization in Mathematics
PROFESSIONAL EXPERIENCE
March – HOTEL LANCASTER LONDON, (4* ; 420 rooms), London, England September 2010 Internship in the Finance Department Rotated among the different positions within the department: accounts receivable, accounts payable, commissions payments, F&B cost control, events invoicing, income audit. Rotated among the different departments within the hotel: front office, F&B outlets, room service, Sales & marketing, reservations, events sales, purchasing, housekeeping and kitchen. Implemented red-star standards for the finance department and trained the team for their achievement. Created new induction scheme and welcome pack for the finance department and trained the team. Created a training program on financial statements for executive committee members and line managers. February - HOTEL CONCORDE LA FAYETTE, (4*; 950 rooms), Paris, France August 2009 Internship in Events Sales and Coordination Contributed to sales : established contracts and proposals, handled customer relationships Coordinated events : realized plans, briefed the team , communicated with the different services involved Involved in research and development of new concepts, products and presentation Dealt with suppliers and orders Implemented a process booklet of the department
September - ESPRIT, Levallois, France (International Style Brand) December 2008 Sales Person Actively participated in achieving the sales target of the store and contributed in continued growth of sales, created and implemented team challenges to increase up selling Participated in the organization and the follow up of the inventory, and to the merchandising Handled the opening and the closing of the cash office
August- EHRLICH & PARTNERS, Tel Aviv, Israel September 2006 (Leading Israel based patent attorneys firm) & August - Employee at the Accounting Department & Administrative Assistant October 2005 Assisted in daily accounting data entry Followed up the accounts receivables Set up appointments and welcomed customers Up dated customer data base
LANGUAGES AND TECHNOLOGY
Languages French : mother tongue Hebrew: bilingual English : fluent German and Spanish : basic Computer skills Microsoft Word, Excel (with VBA), PowerPoint, Outlook, Opera, Acom INTERESTS______Food & wine, literature, cinema, photography, modern art Other: French first aid certificate, Camp Counsellor certificate (BAFA) Association: Responsible for the foreign relations in the BDE (Student Association)
25
Jérôme BEREAUD
Tel: + 33 (0)6.45.16.29.47 [email protected]
Date of birth : 5th July1983 Nationality : French CAREER OBJECTIVE
To pursue a career in company development. A strong interest in entrepreneurship.
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management, IMHI, (AACSB-EQUIS accredited)
1998-2003 Ecole hôtelière Savoie-Léman, Thonon les Bains, France Undergraduate Diploma in Hospitality Industry
PROFESSIONAL EXPERIENCE
April - Columbus Café/A la CARTE, Paris, France Sept 2010 Concept of coffee shop/Salad’bar Internship in Franchise/Marketing/Product development Coordinated the creation of our two websites with an e-commerce agency Carried out the development of the new “Club sandwich Columbus” Followed up the director of franchise in his daily tasks and stores’ openings
April- Harrods London, England August 2009 World ‘s largest luxury retail store with 25 restaurants Mobile Restaurant Manager Replaced managers on their days off, (over 13 restaurants) Participated in the opening of the “Caffe Florian” restaurant
2007 – 2008 Impact Marketing for Jack Green Energy, Brisbane, Australia Renewable energy retailer Field Sales Manager Responsible for the daily organization of the team (4 people)
2006 – 2007 Señor Frogs, Cancun, Mexico Bar Restaurant and Entertainment (1000 covers) Assistant Bar Manager Assisted the Bar Manager in his daily tasks, organized schedules, handled orders Implemented a project of hygiene, security and working conditions
Nov 2005 – Cuernavaca Restaurant, Viña del mar, Chile. Feb 2006 Mexican restaurant (120 covers) Bar Manager Responsible for the daily inventory and orders, in charge of the service
May - Savannah Beach Club ( 900 covers) Ibiza, Spain Oct 2005 Waiter/Bartender Handled 35 tables with two waiters
2003 – 2005 Wheatleigh Hotel 5* Lenox Massachusetts, USA 19 rooms, 100 covers Captain/Assistant Maître D’ In charge of the day to day Dining Room organization, service of the Dining Room, banquets, meetings and weddings Responsible for the weekly purchases, monthly inventory and cost control of the cheese selection. Assisted in training new employees
LANGUAGES AND TECHNOLOGY Languages French : mother tongue, English : fluent, Spanish : fluent Technology Word, Excel, Power point
INTERESTS
Travelling, learning languages, cooking, practicing sports, dancing, currently writing a book about travels around the world with introduction to the hospitality world. 26
Hubert BOUCHER______
Tel: + 33 (0) 603391489 Email address: [email protected] Date of birth: Nationality: French 21st August 1986
EDUCATION
2009–2011 IMHI-ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2004-2007 Institut Paul Bocuse, Lyon, France Bachelor degree in Hospitality & Restaurant Industry Management
PROFESSIONAL EXPERIENCE
Apr-Sept Kempinski Hotel Huizhou (5*; 340 rooms), Huizhou, China 2010 Pre-opening offices Management Trainee. Held the position of project manager reporting directly to the General Manager Collaborated in the business plan and in the sales & marketing plan Took part in the strategic planning of the hotel In charge recording the hotel information into the GDS (Lanyon web based application) In charge of setting up and maintaining the hotel website Involved in the FF&E budget, items selection and negotiation process Involve d in the executive committee meeting and decision process Conceived the critical path of the hotel for the pre-opening period Involved in the recruitment process for operational positions
Jan-Dec Sofitel St James, (5*; 186 rooms), London, United Kingdom 2008 Food & Beverage Trainee Analyzed competition for the hotel restaurant (French Luxury Brasserie) Wrote and implemented the new standards of procedures for the F&B outlets Held the position of conference & banqueting supervisor Acted as back of the house manager Coordinated the F&B outlets Improved the cost control of the F&B outlets In charge of the F&B budget
June-Sept Sofitel The Grand, (5*; 177 rooms), Amsterdam, The Netherland 2006 Food & Beverage Trainee; Conferences & Banqueting Supervisor Managed teams of 2 to 25 waiters Organized private and business events Dealt with guests’ requirements and complaints
June-Sept. Paul Bocuse Restaurant, (3 Michelin Stars; 122 seats) Collonges au Mont d’Or, France 2005 (One of the world’s best restaurants) Trainee, Waiter and Sommelier Assisted Chef de Rang and Head Waiters in the service Assisted the Sommelier in stock management and service
LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent Technology Word, Excel, VBA, Power Point
INTERESTS
Sport: football, golf, squash, tennis, volleyball, handball Wine: part of the jury in the wine contest « Chardonnay du Monde » and highly knowledgeable Cooking, music (all kinds)
27
Céline CALOT
Tel: + 33 (0)6.48.10.61.54 Email address:
Date of birth: 23rd July 1986 Nationality: French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2006-2007 Université de Nantes Bachelor’s degree in Foreign Languages for International Affairs (With Honors International Hotel and Restaurant Management Specialty
2006 Lycée François Rabelais– Hérouville Saint-Clair (14) Undergraduate Diploma - Hotel and Restaurant Management – Marketing Option
PROFESSIONAL EXPERIENCE
March–Sept. The Leading Hotel of The World, Paris, France 2010 Regional Sales Office Sales Coordinator, Sales Department Organized and launched the Paris annual showcase Took part in the corporate contracts negotiation process Organized and participated in sales calls Managed Marketing Projects
July 2007 – ACCOR, New York City, USA December 2008 International Sales Office Sales Coordinator & VIP Desk Manager, Sales Department Organized trade shows in North America (Montreal, Los Angeles, Miami...) Organized and handled sales calls with worldwide deluxe agencies Promoted the brand through marketing projects (newsletters, sales presentation, advertising...) Organized and led FAM trip with travel agents (Chicago 07’)
May – August Hotel Plaza Athénée - 5*- Paris, France 2005 Luxury property, Dorchester Group Housekeeper, Housekeeping Department In charge of managing chambermaids Responsible for the quality of the rooms Responsible for the VIP treatments and upgrades Welcomed and interacted with VIP guests
May-July 2004 Hotel Novotel, Bayeux, France ACCOR Group Front Office Receptionist Responsible for reservations and back-office operations Handled some items of accountancy refunds or payment of invoices deferred by travel agencies Settled guest accounts, ensuring accurate cashiering
LANGUAGES AND TECHNOLOGY Languages French: mother tongue; English: fluent; Spanish: Basic knowledge Technology Advanced pack-office (Word, Excel, Power Point), Internet skills
INTERESTS
Lyric singing, travelling, gastronomy, cooking
28
Flora CHERRIER
Tel: + 33 (0) 6 17 57 50 28 Email address : [email protected]
Date of birth : Nationality : 9th November 1984 French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2003 - 2007 MBA Institute (INSEEC group), Paris, France Bachelor of Science in Business Administration
2006 University of Florida, Gainesville, USA Spring semester
2002 - 2003 Commercial preparatory school, major: Science Saint Michel de Picpus, Paris, France
2002 High School diploma, major: Science Notre Dame de la Providence, Vincennes, France
PROFESSIONAL EXPERIENCE
2009 to Louvre Hotels present Hotel chain Apprentice in Development In charge of the prospection of investors, sites or hotels to affiliate In charge of writing the development documents of the new sites to present at the development committee 2008 CACEIS Bank, Paris, France Investment bank Network Manager In charge of the negotiation of contracts and rates with the custodians Elaborated and set-up invoice procedures
2007 Hotel Ambassador****, Concorde Hotels and Resorts, Paris, France Seminar and Banquets coordinator In charge of qualification of requests, sending of quotations, negotiation and appointments with customers : visits of the meeting rooms Put together and sent contracts and functions sheets Coordinated events between different departments of the hotel Defined the parameters of the new rates in « Opéra » software
2006 INSEEC Group (INSEEC, MBA Institute, Sup de Pub), Paris, France One of the leading French Graduate Schools of Management and member of the “Conférence des Grandes Ecoles) Salesperson
2005 Villeroy & Boch, Paris, France Manufacturer and marketer of high-quality ceramic products Sales person
2004 Grand Hotel, Grand Canyon, USA Front desk employee(greeting guests, check in , check out)
LANGUAGES AND TECHNOLOGY French Mother tongue English: fluent, Spanish: beginner Technology Opéra software, Microsoft Office (Word, Excel, Power Point, Access)
INTERESTS
Sports: dance (15 years), golf (7 years), fitness Passionate about the world of luxury and fashion, cinema and American literature
29
Charlotte CHEVASSUS
Tel: Email address : + 33 (0)6 66 75 21 85 [email protected]
Date of birth : Nationality : 27th December 1982 French
CAREER OBJECTIVE
TO PURSUE AN INTERNATIONAL CAREER IN GENERAL MANAGEMENT
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Major in General Management and Luxury
2005– 2006 Dublin Business School, Dublin, Ireland Bachelor Degree in Marketing Management
2003– 2005 Institut Supérieur Européen de Gestion, Paris, France Bachelor Degree in Marketing and Communication.
PROFESSIONAL EXPERIENCE
2010 Hôtel Concorde Lafayette****Paris 17ème, France 6 months 950 rooms External Sales Manager, Internship Established the sales statistics for general management Prospected new markets Analyzed competitive set Increased the actual market shares Participated in daily management review and weekly yield meeting
2007 – 2009 Hôtel Sezz****, Paris 16ème, France 27 rooms Receptionist and 1st receptionist Reservations Daily hotel operations Conciergerie Cashier
2007 Hôtel Novotel Campo De Las Nacions, Madrid, Spain 6 months 358 rooms Food and Beverage director assistant and internal audit, Internship Administrative Assistant of food and beverage manager Control of internal audit for food and beverage and room division Operations in the restaurant when needed
2002 “Mediterraneo”, restaurant, Madrid, Spain 4 months Waiteress, 35 seats
LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: fluent, Italian: intermediary level Technology Microsoft Office 2007, Adobe, HOTIX, Micros, Opera
INTERESTS
Travelling, movies, salsa, theatre
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Edouard COMBES
Tel: + 33 (0)6 09 59 14 87 Email address : [email protected]
Date of birth : October 20th, 1985 Nationality : French CAREER OBJECTIVE
HOTEL & RESORT GENERAL MANAGER
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) Major in General Management and Entrepreneurship
2008– 2009 Taylor’s College Hospitality and Tourism, Kuala Lumpur, Malaysia Partnership with University of Toulouse, France Bachelor Degree in Hospitality Management (HONS)
2004 – 2007 University Of Pau, France Associate Degree in English Studies (Civilisation, Literature, Oral and Written Language)
PROFESSIONAL EXPERIENCE
2009 – 2011 Le Royal Monceau, Raffles Paris, France (Palace, 149 rooms, 3 restaurants) F&B Department: Apprentice, 1 year Assisted the F&B director in planning, organizing and leading the F&B department towards the opening of the hotel. (F&B concepts, HACCP procedures, Job descriptions, Recruitment, OS&E) Room Division: Apprentice, 1 year Guest Relations: Satisfied guests’ special requests, handled complaints, took care of French and international VIPs and followed up on their day-to-day experience with us. Front-Desk: “One chance of making the best first impression”. Welcomed guests and responded to each request with a following up from beginning to end. Assisted the Room Division Director in the preparation of a budget and administrative tasks of the department.
Feb-June Disneyland Resort Paris, France 2009 Hotel Newport Bay Club*** - Convention Center Internship as Assistant Banquet Manager Managed and motivated a team of up to 60 associates (with 5 other team leaders) for 1200 pax banquets. Planning and organizing the team for the preparation of events. Controlled the implementation of HACCP and quality standards imposed by the company. Actively participated in a real life emergency evacuation due to fire. Leader of a project for remodelling the management of guests using the emergency procedures of the hotel.
2002 – 2007 Summer Jobs, Internationally Chef de Rang Fine-Dining Restaurant in Altadena Town & Country Club, Altadena, CA, USA (4 months) Room Service in Sun Valley Resort**** (257 rooms), Sun Valley, ID, USA (2*4 months)
Waiter Pool side restaurant and bar, Hotel Crowne Plaza**** (150 rooms) , Biarritz, France (5 months) Beach side restaurant, Biarritz, France (2 months)
LANGUAGES AND TECHNOLOGY Languages English: fluent, Spanish: basic Technology Advanced Excel, Word and Powerpoint user. Micros and Opera. INTERESTS
Music: Used to be the leader of a band, and hope to experience it again. Planes: Fond of planes and pilots. Respect their sense of self-control and responsibilities Culture: interested in discovering new ways of living, values and cultures.
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Isabelle de LASA
Tel: + 33 (0) 6 63 11 49 44 Email address: [email protected]
Date of birth: Nationality: French 24th April 1985
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) Concentrations in Entrepreneurship and E-commerce
2003 - 2007 Paris – 1 – Panthéon Sorbonne, France Double degree in Law and Management (double program in both universities of law and management)
PROFESSIONAL EXPERIENCE
From sept XPERTO, Paris, France 2009 (Consulting and Yield Management Company for hotels) x Consultant, Apprentice x In charge of the e-distribution and revenue management for several hotels in Paris and in Province. x Conducted the weekly update of the hotel rate policy and updated all the distribution websites x Involved in the development of the company (brought 3 new clients for a contract of 40 000€)
Sept 2007 – CONCORDE HOTELS AND RESORTS, Paris, France July 2009 Assistant Project Manager at the Sales Department, the new entity “Meet in Style” for groups and conferences Took part in the creation of the new sales structure x Established contact with customers x Qualified and analyzed customers’ requests x Followed up on prospective clients until the signature of contract (more than 2,5 million € of turnover contracted) x Managed pricing and contracting negotiations x Handled customers accounts (ex : Laboratory Ipsen, Laboratory Takeda and a part of Sanofi ) Internal evolution from leisure / tour operator department(1 year) to laboratories/agencies department
June-August CONCORDE HOTELS AND RESORT, Paris, France 2007 Internship at the Sales Department, the new entity “Meet in Style” for groups and conferences Followed by a job proposal (CDI)
August –Sept HOTEL DU LOUVRE, Paris, France 2006 Internship Initiation training in several departments: front desk, housekeeping, sales, food and beverage.
LANGUAGES AND TECHNOLOGY Languages: French: mother tongue, English: fluent, Spanish: good skills, written and oral
Technology: Excel, Word, PowerPoint, Opera (Sales Force)
INTERESTS
Sports: Karate (brown belt), running (half-marathon of Paris, marathon of Côte de Blaye near Bordeaux), swimming, surfing and tango. Other: travelling (Vietnam, Singapore, China, Croatia, Europe occidental, etc.)
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Henri DEXANT
Tel: + 33 (0)6 48 74 88 46 Email address: [email protected]
Date of birth: Nationality: 5th December 1986 French CAREER OBJECTIVE
To integrate a Fast-Track graduate development program in Asia and evolve in hotel operations, within a group that could lead to international career opportunities.
EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI, AACSB-EQUIS accredited) Majors: General Management, Entrepreneurship
2006- 2008 University Paris 1 – Panthéon Sorbonne, Paris, France Double Bachelor Degree in Law and Economics
PROFESSIONAL EXPERIENCE
2009 – 2011 Louvre Hotels Group, Paris, France 2 years (8th largest hotel chain in the world, with more than 1000 hotels in 41 countries) Human Resources department apprentice Contributed to the creation of the Louvre Hotels graduate program candidate recruitment, training programs, communication Wrote about the French HR process book for property General Managers Coordinated the union elections for 200 hotels in France Analysed compensation and benefits for UK hotels
2008 – 2009 The New York Palace Hotel (5*, 900 rooms), New York City, USA 9 months (Dorchester Collection property) F&B Management Trainee Managed the restaurant at breakfast time In charge of F&B amenities and mini bar Assisted F&B managers in their daily operations Controlled daily revenues and expenses Conducted stock control, payroll cost control, financial analysis
Summer 2006 Hotel Le Meurice (5*, 160 rooms), Paris, France (Dorchester Collection property) Bellboy Provided quality service and managed client relations. Learned basic professional behaviours in the luxury industry, guest contact, team work
Summer 2003 Hotel Plaza Athénée (5*, 190 rooms), Paris, France (Dorchester Collection property) Bellboy Discovery of the luxury hospitality and high quality standards
LANGUAGES AND TECHNOLOGY Languages: French: native English: fluent Technology: Proficient in the use of Internet, Word, Excel and Power Point
INTERESTS
Skiing, swimming, cinema President of 4L IMHI 2010 association which participates in the 4L Trophy rally that helps the schooling of African children
33 Sophia DJEMMALI
Email address: [email protected]
Date of birth: 5th February 1987
Nationality: French
EDUCATION
2009/2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2005/2009 IPAG Business School, Paris – Bachelor Degree in Business Administration (Master 1) Major: Entrepreneurship; Option 1: Hospitality; Option 2: E-commerce
2005 High School Diploma in Economics & Sociology – Major: Economics
PROFESSIONAL EXPERIENCE ___
2010 ACCOR HOSPITALITY, HEAD OFFICE, (Paris, France) 6 months Revenue Manager Assistant x Supported the France revenue managers team (corporate clients, portfolio following, presentation for regional meetings) x Followed up on a weekly basis of portfolios and tendencies for Bordeaux, La Défense and Orly (Portfolio analysis, realized analysis, recommendations for hotels’ revenue managers) x Priced leisure group segments x Involved in the new pricing of Adagio trying to meet Accor’s requirement in pricing strategy x Supported the chief project bycreating a new tool for a ‘weekly price statement’
2009 PIERRE & VACANCES, (Paris, France) 6 months Product Manager Assistant, Mountain destinations x Involved in the offer development and implementation: winter 2009/2010 x Prepared the launching of Summer 2009 x Oversaw seasonal brochure renewals x Negotiated contract partnerships (Spas, ski locations, leisure centers for children, ski pass) x Trained sales team x Involved in the launching of « YetiBox », a new Mountain product targeting the youth market x Created and implemented a new concept, met and dealt with communication agencies, x Prepared the strategic policy, negotiated entertainment services with ski stations.
2008 ACCOR HOSPITALITY, HEAD OFFICE, (London, UK) 6 months Marketing Assistant x Supported the marketing team in marketing/communication activities for the UK market x Coordinated small projects between the Head Office & the hotels x Researched for the company leisure loyalty program x Followed marketing budget
2007 LE PARISIEN, France’s leading newspaper, (Paris, France), 2 months Consulting Mission within the Marketing Department x Studied the decline of sales in Le Val d’Oise, a French department (qualitative & quantitative studies)
2006 NATURE & DECOUVERTES, (Paris, France) 2 months Saleswoman and cashier
2005 SANGHO, (Paris, France), Tour Operator/Hotel Management 1 month Production and Marketing Assistant
LANGUAGES AND TECHNOLOGY ______
French: native language, English: fluent, Spanish: good working knowledge, Arabic: writing skills, Italian: beginner Excellent command of Word, Excel, Access; Proficient in Power Point presentation; working ability to use Sphinx
INTERESTS
Horseback riding for 17 years & dance for 11 years Traveling : USA, England, Austria, Tunisia, Morocco, South Africa, Italia and Spain 34
Nicolas FANECHERE
Tel: + 33 (0) 6 85 93 51 05 Email address: [email protected]
Date of birth: Nationality: 5th December 1985 French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2005-2008 Institut Vatel, Paris, France Bachelor in International Hospitality Management
June 2004 Lycée Victor Duruy, Paris, France High School Diploma major in Sciences
PROFESSIONAL EXPERIENCE
2010 (6 months) Compass Group France, Eurest, Paris, France. Junior Area Manager for the RIE division, 250 restaurants in Paris. Opened two restaurants: 250 and 150 seats Developed food cost control system Developed labor cost forecasting system In charge of training for new programs Audited restaurants Replaced area manager during his holidays
2009 (6months) Novotel Waterloo, London, United Kingdom, 187 rooms. F&B team member as chef de rang and bartender. Trained new staff Responsible for guest service and satisfaction In charge of stock
2007 (4months) Hotel Taiwana, St Barthelemy Island, France, 15 suites hotel. Assistant Restaurant manager and Duty manager ( 5PM : 01 AM ) In charge of the restaurant, reception, room service and housekeeping services
2006 (4 months) Novotel La Défense, Paris, France, 280 rooms Receptionist (2 months): check-in, check-out, reservations by phone
Waiter (2 months): 200 seats restaurant, breakfast, lunch & dinner
2005 (5months) Restaurant “Le Café du Marché”, Paris, France Chef de rang, French Brasserie Receptionist (2 months): check-in, check-out, reservations by phone
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: advanced Technology Microsoft Office: Word, Power Point. Very efficient in the use of Excel (VBA )
INTERESTS Fond of travelling and learning about new cultures. Sports: jogging, sailing and skiing.
35
Nadia FRIEDLI
Tel: + 33 (0)6.22.01.27.14 Email address: [email protected]
Date of birth: Nationalities: 23rd August 1985 French & Swiss EDUCATION
2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2004-2007 Ecole Hôtelière de Paris JEAN DROUANT, France Undergraduate Diploma in Hospitality Management – Marketing & Management Option
PROFESSIONAL EXPERIENCE
2010 – 2011 COLUMBUS CAFE, Paris, France Assistant marketing manager x Developed new communications events, worked closely with franchisees in order to improve relationships between them and the franchiser. x Worked on the development of new products x In charge of the website 2009 – 2010 SHAKE EAT Restaurant, Paris, France Assistant manager / Apprentice x In charge of the communication and marketing of the restaurant (web marketing, collaborated in partnership, developed new tools in order to increase sales) x Organized special events x HR management (interviews, staff planning)
2008 – 2009 ADECCO PRESTIGE, Paris, France Head waitress in executive clubs
2007 – 2008 ECO restaurant, London, UK Waitress and assistant manager x Acted as restaurant manager during his absence x Trained and supervised the new staff x Assisted the restaurant manager in the administrative tasks (stock, orders ...) May -August LENOTRE Caterer (ACCOR group), Germany 2006 Intern / Head Chef assistant Four months training for the FIFA WORLD CUP 2006 in Germany and the Air show in Berlin and Farnborough. x Assisted the executive chef in all administrative tasks x Co-organized job interviews with the HR manager x Trained and coached new employees x Dealt with the suppliers during the World Cup Event x Implemented the Lenôtre standards and taught them to the German employees x Handled a VIP room as a head waitress in Berlin and Farnborough (England) for the Air show 2005-2006 Restaurant DUPLEX, Paris XVI, France Part time waitress May-Sept Hotel CALA DI SOLE*** , Ajaccio, Corsica Island 2005 Intern (Waitress, barmaid and housekeeper)
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: excellent German: basic Technology Microsoft Office, Photoshop, VBA
INTERESTS
Dance (salsa), travelling and squash.
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Anne-Sophie GROSDOIT
Tel: + 33 (0) 6.74.75.12.09 Email address: [email protected]
Date of birth: Nationality: 9th February 1986 French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited). Major: Entrepreneurship, General Manager
2004 - 2009 IEP of Rennes (Institute of Political Studies), France Fundamental skills of a “Sciences Po” program. Major in Economics and Finance. BBA and MBA in Risk and Quality Management. Redaction of two thesis related to luxury industry’s topics
PROFESSIONAL EXPERIENCE
April/Sept BLUE LINE GROUP, HEADQUARTERS, Roissy-en-France, France 2010 A VIP airline company operating with 7 aircrafts world-wide (A310, MD83 and Fokker 100) Sales Support Manager (team of 4 people) Handled VIP flights such as U2 Tour, Audi Tour, Polish minister trips, CAC40 companies, Ariane Espace, etc : food orders, comfort, on-flight logistics, housekeeping, entertainment, decoration… Introduced quality management and cost control tools in the sales support department Improved the providers’ catalog abroad and their relationships with Blue Line in tense contexts (Ash cloud, World Cup, Blue Line’s bankruptcy…)
2008 – 2009 RICHEMONT GROUP, HEADQUARTERS, Paris Madeleine, France A leader in the luxury industry thanks to prestigious jewelry and watch brands (Cartier, Montblanc…) Junior Marketing Analyst, responsible for prestigious watches market segment Realized daily competitive analysis of brands (image, products, events, innovations, market shares…) thanks to AMI software Produced a weekly newsletter and market studies on group’s brand requests (price mappings, product characteristics, niche markets…)
Summer 2008 CHANEL SA, Main Flagship, 31 Rue Cambon, Paris, France Haute Couture Maison Sales hostess Handled summer goal’s (sales period) Weekly missions : visual merchandising; inventory control (Winter collection) and after-sale service
Summer 2007 HILTON HOTEL, Toronto, Canada Hotel and conference center (600 rooms) Sales and Revenue Management Department Assistant Managed property show rooms, co-managed contracts (SMERFE), followed forecasting (no-shows, over bookings...) and telemarketing trainings Created and first implemented the HOST Program (Hotel On Site Training) with corporate guests Trained on Delphi 9.4 and TRAIL (Training for Revenue management Analysis, Inventory control, Length of stay) programs
LANGUAGES AND TECHNOLOGY Languages French: native; English: professional; German: school level; Spanish: beginner Technology Pack Office 2007 (Excel VBA included) and Internet, DELPHI 9.4, AMI Software (Competitive Intelligence program)
INTERESTS
High interest in traveling (Europe, North America, Africa, Cuba…) and theatre General secretary of the IMHI student body
37
Ludivine GUILLAUD
Tel: + 33 672 37 64 16 Email address:
Date of birth: 14 Sept 1986 Nationality: French CAREER OBJECTIVE
To pursue a career in hospitality management, on an operational focus
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management ESSEC Business School (IMHI) (AACSB-EQUIS accredited)
2006-2007 Dublin Institute of Technology (DIT), Dublin, Ireland Bachelor Degree in Marketing, Erasmus exchange
Institut Universitaire Technologique, Grenoble University, France Bachelor Degree in Business Management by correspondence
2004-2006 Institut Universitaire Technologique, Grenoble University, France Undergraduate Degree in business management
PROFESSIONAL EXPERIENCE
2009 – 2011 The ASCOTT Group, Apart ‘hotels Properties, apprenticeship The ASCOTT Group HEADS OFFICE, Paris, Levallois-Perret Europe Operations Assistant (May 2010 to today) Operations Department: Participated in the consolidation of budgets of all Paris properties and presentation to the executive committee for approval Performed a presentation to the executive committee of a new room concept and upscale brand to clarify those concepts and make final decisions Procurement and processes department (One month) Invitated tenders, and negotiated with suppliers
CITADINES APART’HOTELS, Paris, La Défense (3*, 234 rooms) Assistant Residence Manager (October 2009 to May 2010) Back Office: Dealt with suppliers and debtors invoicing Responsible for yield management at the property level Performed internal self audit and improvement or implementation of missing procedures Participated in the realization of the budget at the property level housekeeping and maintenance department: Room maids monitoring and daily room cleaning repartition Ordered supplies and monitored stock
2007 – 2009 NOVOTEL Paris la Défense (3*, 280 Rooms) Paris, France Night Manager (in the context of a replacement April 2009 to August 2009) Responsible for the hotel in the absence of the direction Managed night auditor team (1 – 2) and afternoon team during the evening In charge of the group invoicing as well as individual invoicing Redirected guest in case of full occupancy Night Audit (March 2008 to May 2009) Prepared files for the next day’s check in In charge of general invoicing, checked that each payment was correctly recorded and made changes when necessary Receptionist (December 2007 to March 2008)
2007 BUFFALO GRILL Grenoble France (Fixed contract of 3 months) Waitress, in charge of 9 to 10 tables
2005 QUICK RESTAURANT, Echirolles, France Team member in fast food, front and drive LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: notions Technology High level in Word, Excel, Power Point and Internet, some notions on Access Hotel Software Good level in Hotix and Tars
INTERESTS
Sport Ski and Badminton Association Student Association Member (BDE GEA) 38
Thomas Hugo HACHEM
Tel: Email address: + 33 (0) 6 59 21 61 92 [email protected] Date of birth: Nationality: 25th February 1987 French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Major in general management & luxury management
2005-2009 The Hospitality Management School of Paris, France Undergraduate Diploma in Hospitality Management – Major in management & marketing
2006-2007 International Student Exchange (4 Months) 2004-2005 High School Diploma Major in Science and Mathematics
PROFESSIONAL EXPERIENCE
2010 Hôtel de Crillon, 5*, 144 Suites & Rooms, Paris, France 6 months Parisian Palace, Concorde Hotels & Resorts, Member of Leading Hotels of the World Assistant to the General Management – project manager Assisted the F&B Director and the Executive Head Chef. Collaborated with the Corporate Social Responsibility project implementation. Audited and improved the quality and management process. Conducted luxury hospitality benchmarking surveys and analysis.
2008 Hôtel Plaza Athénée, 5*, 200 Rooms, Paris, France 5 months Dorchester Collection, International luxury hospitality Alain Ducasse Group International luxury hospitality and gastronomy group, 14* Michelin awarded Assistant Director of the communication and international public relations Public relations officer: Press escort, coordinated public relations events. Performed Press Index and Augure Software control. Creator of the Group Alain Ducasse international E-press review.
2007–2009 Riegel Haute Couture, Paris, France 16 months Men’s luxury taylor brand, private showroom Assistant Manager International and VIP clientele showroom salesman. Achieved the brand sales target and contributed to pursue growth of sales.
2007 F.A.D.I.A Trading Establishment, Badria Towers, Jeddah, Saudi-Arabia 8 months Company of Luxury Brands Trading in the Middle East Involved in the implementation of team strategies. Negotiated new partnerships worldwide.
2006 V.I.P Club La Fayette – Hôtel Concorde La Fayette, 4*, 950 rooms, Paris, France 5 months Luxury Executive Hotel Club VIP Coordinator – Club Front Desk Butler
Welcomed and escorted the Club VIPs, and presented the hotel services. In charge of the international and the Saudi Royals customers and developed their loyalty.
2006 Royal Opera House Restaurants, London, United Kingdom
5 months Dining and Bar venues, Covent Garden, 4 Restaurants, 3 bars Front Desk Agent Coordinator
2005-2006 Hôtel de Tiercellet, 100 rooms, France
9 months Design Boutique Hôtel Assistant General Manager
LANGUAGES AND TECHNOLOGY Languages French: native, English & Arabic: fluent, Spanish: good level, Mandarin: Beginner Technology Proficient use of Microsoft Office (Excel, Word, Power Point), Database management. Good Command of Augure, Fidelio, Opera sales and catering, Micros.
INTERESTS
- 2004-2005: Winner of the National Solidarity Prize and the “Envie d’Agir” National team Contest. - Member of the Association Rally 4L Trophy (Humanitarian Rally) and of the Society of the Louvre Museum Friends. - Gastronomy and Luxury Craftsmanship. 39
Julien HENNICO
Tel: + 33 (0)6 21 06 65 55 Email address:
[email protected] Date of birth: Nationality: 28th September 1985 French EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentration in Entrepreneurship and E-Commerce
09/08 – 12/08 Abingdon College, Abingdon, England Cambridge ESOL level certificate in ESOL skills for life – Speaking and Listening 2005 – 2008 Hotel school of Saint-Quentin en Yvelines, Guyancourt, France B.T.S. in Hospitality and Catering Industry, (option B) – Under Graduate Diploma
PROFESSIONAL EXPERIENCE
Oct. 2010 LaFourchette.com, Paris, France B to B Product Manager (Apprentice) x Communicated to prospects (press relation, contract negotiation, operational marketing) x Interacted with existing customers (social network management, cross selling, up selling) x In charge of coordinating product improvement and staff training.
Sept. 2009 – Salt & Pepper, Paris, France Sept. 2010 (Consultancy agency) Junior consultant (Apprentice) x Organised market survey x Analysed and summed up information x Participated in creation brainstorming x Sept. 2008 – Le Manoir Aux Quat’ Saisons, Greatmilton, Oxfordshire, England June 2009 (2*, Orient-Express-130 cov) Waiter x Trained new commis x Took part in managing the different stocks
Summer 2008 La Maison du Bassin, Cap Ferret, France (Hotel, Bar, Restaurant – 150 cov.) Cook x Helped the chef to manage the seasonal workers and to create work schedule
2003 - 2008 Jules, Mantes la Jolie, France (Clothing shop) Salesman x Advised clients, cashed x Managed trainees Summer 2007 La Maison du Bassin, Cap Ferret, France (Hotel, Bar, Restaurant – 150 cov.) Waiter & Cook x Managed and trained seasonal workers and trainees x Created a project in order to increase the sales of wine and optimize the work organisation. (Created procedures and documents)
Summer 2006 Hotel de la Cité, Carcassonne, France (1*, Orient-Express)Waiter, Barman & Cook
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: good working knowledge
Technology PC user, user of Word, Excel, Power Point, Internet.
INTERESTS
2nd prize of CDRE trophy 2008 (French restaurant manager club) 40
Fabian HEQUET______
6 ter rue du Bel Air Résidence Parc de l’Observatoire 92190 Meudon - FRANCE [email protected] 0033 (0) 1 45 34 77 72 0033 (0) 6 27 32 67 30
EDUCATION
2008-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (in July 2011), General Manager Track and Luxury concentrations.
2000-2003 Hotel Management School of Saint-Quentin-en-Yvelines, France Undergraduate Diploma in Hospitality Management
PROFESSIONAL EXPERIENCE
2008-2010 HOTEL CONCORDE LA FAYETTE, (4*, 950 rooms), Paris, France Duty Manager, Guests- relations coordinator, Housekeeper Handled VIP guests, guests’ complaints on behalf of the Management of the property In charge of the customer service: handled guests’ requests posterior to their stay. Followed up the correspondence and thus improved the guests’ satisfaction. Produced reports, analysed data and trained staff. Put in place some procedures aimed at enhancing the overall quality of service Participated in increasing the room revenue through up selling Attended department meetings dealing with open accounts left unsettled Supervised the chamber maids, ensuring high standards of cleanliness
2007-2008 HOTEL CARL GUSTAF, (4*, 14 suites and a private villa), Gustavia, Saint Barth’s, F.W.I. Concierge, Front desk Agent Welcomed guests and advised them of the activities available on the island, as well as ensured the smoothness of their stay.
2006-2007 THE DORCHESTER, (5*, 250 rooms), Mayfair, London, UK Guests Relations Agent and Night Auditor Welcomed and escorted guests to their rooms. Dealt with all the daily tasks related to the job at the front desk. Trained some new employees. In charge of shutting down the PMS, and prepared the Managers’ daily reports.
2005-2006 THE SOFITEL SAINT JAMES, (5*, 186 rooms), London, UK Front Desk Agent . Improved the room revenue through up selling . Represented the department during health and safety meetings, and the team for the Charity schem
2003-2005 HOTEL MERIDEN MONTPARNASSE, (4*, 953 rooms), Paris, France Front desk Agent . In charge of the crew desk on a regular basis, provided training fornew staff . Contributed to promote the Moment’s loyalty program to customers, as well as cross-selling the different restaurants.
LANGUAGES AND TECHNOLOGY
Languages French: native; English: fluent; Spanish: intermediate; Arabic: beginner. Computer skills Excel Power Point, Word, Opera and Fidelio.
INTERESTS
Enjoys scuba diving, boxing, surfing, snowboarding, golfing, travels and cinema. Participation and win in the French TV show “Questions pour un Champion”
Sophie HESSEMANS
Tel: Email address: + 33 (0) 6 25 39 74 91 [email protected]
Date of birth: Nationality: French 4th February 1987
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Majors in Entrepreneurship, General Management and E-Commerce
2006-2009 CMH, EMC Campus, Paris, France European Bachelor in International Hospitality Management
PROFESSIONAL EXPERIENCE
2009 – 2011 Hôtel Domaine de la Corniche, part of the Atout Seine Group, Rolleboise, France (3* design hotel, 34 rooms) Apprentice in the Sales & Marketing Department Responsible for corporate accounts: organized and coordinated seminars. Actively participated in fairs and workshops for corporate and leisure market development. Assisted the sales & marketing manager in developing and promoting the brand through advertising. 2008 – 2009 Hôtel de Crillon, Paris, France General Manager Assistant Trainee Studied the 5* hospitality industry criteria and found ways to enforce them at the Hotel. Dealt with complaints and requests directly addressed to the General Manager. Coordinated meetings between the GM and other departments of the hotel. Receptionist Trainee Prepared for arrival of guests, welcomed them, checked them in and guided them to their rooms. Assessed guests’ satisfaction during their stay and managed complaints. May-Oct 2008 Hotel The Ritz-Carlton Golf & Spa Resort, Tenerife, Spain Head waitress trainee in the F&B Department Served clients with a gueridon for fish, tartars and paellas. Involved in the opening of the gourmet restaurant “M.B.” at the hotel, whose Chef is Martin
Restaurant Beratasegui, 3 * Michelin Hostess trainee in F&B Department Managed guest booking and seating before arrival. Welcomed guests and assessed their satisfaction during and after the meal, dealt with complaints.
2007-2008 Hôtel Hilton Paris La Défense, Paris, France Executive Chef assistant trainee for administrative tasks x Recorded the kitchen temporary staff. x Calculated and analyzed the food-cost for price optimization. x Monitored the respect of HACCP procedures. x Implemented the “We Care” Hilton program to reduce energy waste in the kitchen. May-Aug 2007 Hotel Radisson SAS Charles de Gaulle Airport, Paris, France Head waitress trainee Receptionist/cashier trainee x Prepared guest arrivals, checked them in and assessed satisfaction at the end of their stay. x Handled cash payments.
LANGUAGES AND TECHNOLOGY Languages French: native, English: fluent, Spanish: fluent, Italian: basic level. Technology Office end-user, Opera, Galaxy (booking system), Birchstreet (food stock management), Micros, Tenedor (Restaurant booking system, general high computer skills).
INTERESTS
Pastry cooking, playing tennis, running and listening to music (especially rock of the 60’s & 70’s)
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Rachel HOWARD
Tel Be: +32 (0) 472 200 843 Email address:
Tel Fr: +33 (0) 661 691 126 [email protected]
Nationality: British - Belgian EDUCATION 2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Majors in Entrepreneurship, General Management & Luxury Brand Management
2006 - 2009 Brussels Business Institute, Brussels, Belgium Bachelor of Science in International Hospitality & Tourism Management (TedQual WTO-Themis)
2006 - 2009 American Hotel & Lodging Association - Educational Institute (AH&LA - EI) Certificate of Completion in over 20 Courses
PROFESSIONAL EXPERIENCE
April - Shangri-La’s Villingili Resort & Spa, Villingili Island, Maldives Sept 2010 5* Luxury, Addu Investment, 142 villas Food & Beverage Trainee (reported directly to Director of F&B) Rotated throughout department and outlets incl. hygiene, stewarding, sommelier, in villa dining Performed breakage analysis & responsible for successful implementation of remedial program Actively involved in management meetings (incl. executive committee meetings) Conducted daily briefings & trainings to F&B staff (sequence and modality of service, hygiene) Assisted in preparation of anticipated Internal Food and Beverage Audit
May - Holiday Inn Brussels Airport, Diegem, Belgium Aug 2009 4* Pandox property, 310 rooms Sales & Marketing Trainee Developed the sales, marketing & revenue plan 2010 Created, conducted and analysed surveys internal and external of the property Assessed the competitors, new trends incl. market research Assisted in sales blitzes, database mailing and sent offers & contracts Accounting Trainee (Income Auditor) Controlled audit packages, balanced ledgers, cash, petty cash & due backs Controlled voided cheques & officers cheques incl. conducting spot checks Followed up aging accounts receivable, direct billings & paid online commissions i.e. Expedia Responsible for purchase orders, receiving & monthly inventory counts
Oct 2007 - EuropaBar, Tervuren, Belgium Aug 2009 Privately owned lounge bar, Bar Supervisor (reported directly to the owner/manager, 20 hour work week) Operated the lounge independently - up to two weeks at a time Implemented quality assurance controls and calculated item selling prices incl. promotional items Planned & trained team members with suggestive / up-selling techniques
June - Crowne Plaza Brussels Airport, Diegem, Belgium Sept 2007 4* Westbridge property, 315 rooms Rooms Division Trainee incl. 2 months of night audit (cross trained in housekeeping & room service) Dealt with guests i.e. check ins/check outs, cashiering, reservations, concierge services
Completed all checklist tasks i.e. micros & day close, making necessary adjustments, daily report
June 2006 - Churchill’s, Brussels, Belgium May 2007 4* Anglo-Belge upscale full service bar, Bartender promoted to Supervisor (20 hour work week) Responsible for cash receipts (with the use of the POS System) & inventory Scheduled employees & responsible for contract signing Guest service - greeted guests, allocated tables, took orders Expert knowledge of the products, preparation methods & barrel changes
LANGUAGES AND TECHNOLOGY Languages English: mother tongue French: intermediate Spanish: notions Technology Proficient in the use of Microsoft Office & Opera. Notions in Micros and Fidelio
INTERESTS
Travelling, networking, meeting new people, experiencing new cultures, cinema & scuba diving (PADI Certified) 42
Mahdi HSINA
Tel: + 33 (06)-13-91-05-56 E-mail address:
Date of birth: 25th July 1985 Nationality: Moroccan
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2004-2009 Centre of International Hospitality Management, Paris, France Bachelor of Science degree in International Hotel Management ( ACBSP-ECBE accredited)
2008 University of central Florida, Rosen College, Orlando, USA Certificate division of continuing education in hospitality management
PROFESSIONAL EXPERIENCE
2009 – 2011 Sodexo, Paris, France Cost Control (apprentice) x Performed audit procedures (cash, inventory, legal...) x Created and implemented a monthly follow-up and analysis of the restaurants’ profitability x Audited operational management units (productivity, organization of team, food management) x Developed financial analysis for future decision making x Involved in management team decisions.
2007 – 2008 Walt Disney World Wild Company, Orlando, USA, Pecos Bill Café fast food x Acted as waiter for the second busiest restaurant in the US (minimum of 200customers per hour) x Welcomed and advised customers for food selections and theme park attractions x Handled stock management
2006 – 2007 LE GRAND Hôtel Intercontinental 4*, Paris, France Assistant to the purchasing manager x Optimized purchasing costs by handling suppliers’ negotiations x Created a supplier selection benchmark x Contacted potential clients for tenders x Referenced all the hotels’ new products on Adonix’s software x Processed purchase requests
2005 Hotel Idou Anfa 5*, Casablanca, Morocco Accounting manager’s assistant x Completed monthly operating report x Dealt with reconciliations and performed analysis x Managed debt collection x Handled city ledger accounts
LANGUAGES AND TECHNOLOGY
Languages Arabic: native French: fluent English: fluent
Computer skills Office 2007, Advanced functions in Excel, VBA, Adonix, Essbase
INTERESTS
Golf (h18), humanitarian association (Hope)
43
Cécile ISRAEL
Tel: + 33 (0)6 48 71 55 51 Email address:
Date of birth: 25th May 1987 Nationality: French EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management Essec Business School (AACSB-EQUIS accredited) Concentration in E-commerce and Entrepreneurship
2007 - 2008 IPB – Institut Paul Bocuse, Ecully, France Degree in Hospitality and Catering Management
2002 - 2007 LMH- Lycée des Métiers de l’Hôtellerie Jean Drouant, Paris, France Undergraduate Diploma in Hospitality Management High School Diploma in Hospitality Management
PROFESSIONAL EXPERIENCE
Oct 2009 – Starwood Hotels & Resorts, Le Méridien Hôtels, Paris, France 2011 (Le Méridien Etoile, 4* - 1025 rooms & Le Méridien Montparnasse, 4* - 953 rooms) Apprentice in Revenue Management Participated in the daily Revenue Management strategic meeting Created a budget tool by day Supported Inventory Management team Assisted in the Business plan elaboration Created and updated excel analysis tools (VBA) Developed online booking offers (system, mapping) and followed up on production Updated daily recommendations in our PMS, RMS and channel management system Updated weekly & monthly reports (pick-up, forecasts, pace, statistics...)
June 2008 – Hyatt Hotels & Resorts, Grand Hyatt Dubai, Dubai, U.A.E. July 2009 (5* - 674 rooms) Management trainee in Finance Assisted in Cost Control, Income Audit, Accounts Receivable and Payable, General Cashier Initiated upgrade between our systems Scala / Infogenesis Updated F&B SOP
April-August – Rezidor Hotels Group, Radisson SAS Royal Hotel, Brussels, Belgium 2006 (5* - 281 rooms) Trainee in Sales & Marketing Implemented new reservation program and weekend packages Participated in the Sales & Marketing coordinator tasks Part of the annual business plan and rate audit
Sept 2005 – Hôtel de Crillon, Paris, France Mar 2006 (5* - 147 rooms) Chef de rang Room Service Part time
July-August – Michael’s restaurant, Liverpool, UK 2005 (gastronomic restaurant) Chef de rang & Wine waitress
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: intermediate Technology Proficient in Microsoft Office, VBA, Internet, Opera, Scala, Infogenesis, Delphi, Galaxy, Tlpe
À INTERESTS Oenology, travelling, dancing, cycling, reading, going to the cinema & the theatre
44
Sébastien JACQUES
Tel: Email address :
+ 33 (0)6 98 50 45 41 [email protected] Date of birth : Nationality : 24th October 1984 French
CAREER OBJECTIVE
TO PURSUE AN INTERNATIONAL CAREER IN GENERAL MANAGEMENT
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited, IMHI) Major in General Management and Entrepreneurship
2007– 2008 Taylor’s College Hospitality and Tourism, Kuala Lumpur, Malaysia Partnership with University of Toulouse Bachelor Degree in Hospitality Management
2003 – 2006 Lycée hôtelier de Toulouse, Toulouse, France BTS (Undergraduate Diploma in Apprenticeship) Hospitality & Catering
PROFESSIONAL EXPERIENCE
2009 – 2011 Park & Suites Prestige Paris (formerly Home Business Paris Grande Bibliothèque****), Paris 13ème, 113 SUITES Assistant General Manager, Apprenticeship Worked on the take over by Park & Suites Implemented new standard in F&B and Front office Conducted the 2011 Hotel Budget, Budgeted CA: 4 Millions Involved in Human Resource planning: 25 employees Dealt with suppliers contracts and price negotiation Lead the weekly Head Of Department’s meeting
2009 – 2010 Home Business Paris Grande Bibliothèque****, Paris 13ème, 113 SUITES 6 months Receptionist during the opening of the Front Office (March 2009) Daily hotel operation Conciergerie
2008– 2009 Sofitel Angkor Phokeethra Golf and Spa resort, 238 rooms, Siem Reap, Cambodia Management training Food and Beverage and Front Office
Event & Media Coordinator, Johnnie Walker Cambodian open 2008 (Golf tournament) Involved in Sofitel Phokeethra VIP book, photograph’s Sarah CARON Implementing new Sofitel Luxury Standard (SOP, Compliancy tool) Implementing F&B New Sofitel Standard, rituals, compliancy tools, wine flight, wine lsit Competitor survey
2006-2007 “The Sir Charles Napier”, restaurant, Chinnor, United Kingdom Head waiter, 50 seats, 3 roses
2005-2006 Novotel Toulouse Centre, Toulouse, France F&B and Front Office department, Apprenticeship
2004-2005 Restaurant “La criée”, Labège, France Head waiter Apprenticeship
LANGUAGES AND TECHNOLOGY Languages French (Mother Tongue), English (Fluent), Spanish (Read, Written, spoken), Cambodian (basic level) Technology Microsoft Office 2007, Adobe, SPSS & Le sphinx, REJAN, HOTIX, Micros, Fidelio, Protel, Homing
INTERESTS
Golf, travelling, movies, salsa Member of the IMHI- ESSEC student office as Event
45
Stéphanie JAN
Tel: Email address: + 33 (0)6 61 50 38 45 [email protected]
Date of birth: Nationality: 5th January 1986 French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) IMHI
2004 – 2006 Ecole Hôtelière de Gascogne de Bordeaux, France Undergraduate Diploma in Hospitality Management– Best result of Bordeaux Academy
PROFESSIONAL EXPERIENCE
2009 – 2011 BUFFALO GRILL S.A., Head office, Avrainville (91), France French steakhouse restaurant chain with a portfolio of 320 restaurants Junior project manager - Operations Division x Assisted the food and beverage national director x Created local marketing solutions to improve the restaurants’ revenue (creation and launching of promotional offers, update of the PMS) x Coordinated a two-month national partnership with French fruits and vegetables producers (communication, marketing, logistic, human resources, legal requirements) x Coordinated franchisee’s buyouts
October 2007 ANDAZ Liverpool Street Hotel (Hyatt 5 * 267 rooms) August 2009 1901 Restaurant, 3 rosettes, London EC2M 7QN, England Head waiter x Managed a team of 15 people, carrying out the daily restaurant operations x Trained staff on products knowledge and service sequences x Involved in the launching of the 1901 Restaurant after major refurbishment x Created an operations manual and conducted relevant training for all staff x Organized excursions for training purposes around England x Assisted the manager and assistant manager with their duties
October 2006– Andaz Liverpool Street Hotel (Hyatt 5* 267rooms) October 2007 Champagne Bar and Restaurant “Fishmarket” 2 rosettes, London EC2M 7QN, England Chef de rang x Improved my wine knowledge(extensive champagne selection) and English skills
May to August The Gleneagles Hotel (5* 232 rooms) 2005 Restaurant “The Strathern” 2 rosettes, Auchterarder, Scotland Chef de rang – Internship- x Served for the G8 meeting, presidential delegations
2002-2006 24 months of experience in several Food & Beverage outlets as chef, barman or waiter
LANGUAGES AND TECHNOLOGY Languages French (mother tongue), English (fluent), Spanish (basic) Technology Proficient in Microsoft Office XP (Power Point, Word, Excel, Access), Micros Open Table, Lotus, Cegid
INTERESTS
Wines (WSET intermediary level), restaurants and cooking Photos, movies and books
46
Florian KOHLI
Tel: + 33 (0) 6 19 44 06 63 Email address: [email protected]
Nationality: French EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) Concentrations : General Manager and E-Commerce
2005 – 2007 Ecole Hôtelière de Saint Quentin en Yvelines, Guyancourt, France Undergraduate Diploma in Hospitality Management – (Awarded best student of the class)
PROFESSIONAL EXPERIENCE
2009 – 2011 Ibis Paris Berthier Porte de Clichy, Paris, France International full service budget hotel, 688 rooms, Accor Hospitality Apprentice General Manager Undertook Executive Committee member and head of department responsibilities in rooms division as well as food and beverages Managed a department and its team on a daily basis – up to 40 team members Optimized revenues and margins within the departments’ scope Led team members development and growth through effective training programs Monitored guest satisfaction through brand SOPs application Supervised revenue management and distribution strategies in rooms and conference facilities
2007 – 2009 Novotel Hyderabad Airport, Hyderabad, India International Business Hotel, 305 rooms, Accor Hospitality Sales Department Manager – Pre opening and opening stages Managed the sales department on a daily basis Recruited, trained and developed a team of sales executives and coordinators Implemented strategies to increase performances and market share Established yearly sales budget in cooperation with the revenue manager
Assistant Manager : Rooms Division – Pre opening stage Assisted the rooms division manager in the daily operational management Recruited, trained and integrated new team members Developed and implemented brand SOPs Forecasted rooms division budgets Made the department going live on the opening D-day
2007 – 2007 Novotel Hyderabad Convention, Hyderabad India International Business Hotel, 288 rooms, Accor Hospitality Assistant Manager : Rooms Division Ensured daily operational management Supervised shift leaders in front office and housekeeping Recruited and trained team members
2007 – 2007 Mercure Paris La Défense V, Paris, France International Business Hotel, 507 rooms, Accor Hospitality Reservations Team Leader Led the reservations team and SOPs on a daily basis Involved in the revenue management strategy
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: fluent Hindi: notions Chinese: beginner Technology Proficient in the use of Excel, VBA, Power Point, Word, Fidelio, Fols, Arms, Tars data, Delphi, ESP
INTERESTS
Business world Travels: Asia, Europe, Middle East International press Dine & wine New restaurants concepts
47
Clarisse LABAT
Tel: + 33 (0)6 76 04 89 07 Email:[email protected]
Date of birth: 2nd March 1985 Nationality: French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Management and E-Commerce
2007 - 2008 CNED (National Distant Learning Centre), France Political Sciences, History, Philosophy, English
2004 - 2007 UNIVERSITE DE CAEN, Caen, France Bachelor Degree in LEA (English, Spanish, Arab, Economy, Law, Marketing, Communication) Pass with 75%
2003 - 2004 UNIVERSITE DE CAEN, Caen, France – Law
2002 - 2003 ASPECT - International school, Dublin, Ireland Academic semester
2002 LYCEE MARIE CURIE, Vire, France High school diploma with a major in Economics and Social Sciences (ES)
PROFESSIONAL EXPERIENCE
2009 - 2011 HYATT Regency Paris Charles-de-Gaulle – 4* Hotel, 388 Rooms Corporate training – Apprenticeship x Front desk and conciergerie supervisor, night auditor - Managed a team up to 10 employees. Trained employees. - Handled guest relations. Took responsibility for closing and reporting. x General housekeeper’s assistant x Banquet, restaurant & bar supervisor - upscale world cuisine - Managed a team up to 15 people x General cashier, internal auditor and accounts receivable x Accounts receivable and store keeper x Sales department: meetings & events - In charge of last minute contracts - Handled organization projects from negotiation to implementation Jan-- - HYATT Regency Paris Charles-de-Gaulle – 4* Hotel, 388 Rooms July 2009 Front desk trainee - Handled day to day operations, check in, check out, guest relations
HOTEL RIVIERA, Sidmouth, England – 4*, 25 Rooms, 2 Rosettes restaurant Oct – Waitress Nov 2008 - Took responsibility for welcoming guests and took on the position of wine waiter Sept 2007 RESTAURANT LA BERGERIE, Porticcio, Corsica Upscale French restaurant in front of the Mediterranean sea, 60 guests, Average price of €50 Restaurant Supervisor - Managed a team of 3 people, contributed to menu creation and pricing - Took responsibility for the bar store keeping and wine selling June - Jul 2007 AGENCIA DE VIAJE DECYTUR, Granada, Spain Trainee - Built and sold packages (holidays, plane and train tickets
LANGUAGES AND TECHNOLOGY
Languages French (mother tongue), English (fluent), Spanish (good working knowledge), Arabic & Chinese (beginner) Technology Excel/VBA (Advanced), Professional Office Softwares, Opéra, Micros, Delphi
INTERESTS
Culture Reading (Philosophy, sociology, history, novels...), theatre (6 years) Sports Horse riding (Normandy Junior Champion, 2002), jogging, swimming & scuba diving, snowboarding Involvement Class councilor Community 48
Diane LEBLANC
Tel: + 33 (0)6 89 66 12 11 Email address:
Date of birth: 9th June 1986 Nationality: French
EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
Fall 2010 The Hong Kong Polytechnic University – School of Hotel and Tourism Management Exchange semester in the Master Program
2004 – 2009 E.D.C (Ecole des Dirigeants et Créateurs d’entreprise), Paris, France Master degree in business with major in Finance. (Option : Project management)
2004 Lycée Carnot, Paris, France High School Diploma with specialization in Science
PROFESSIONAL EXPERIENCE
March – July 2010 Radisson Blu Le Metropolitan & Radisson Blu Le Dokhan’s, Paris, France Sales and Marketing Assistant Assisted the sales department (production reports, competition surveys) Handled proposals and contracts for the banqueting activities Analysed historical sales for pricing and strategy improvement
Feb – Aug 2009 Conrad Brussels Hotel, Brussels, Belgium Conventions and Events Assistant Assisted the Convention and Events Manager in her daily work activities Analyzed meeting market segment Developed communication skills and sales techniques Learnt new skills: commercial development (proposals, negotiations, contracts)
May – July 2008 Sofitel Royal Bay Resort, Agadir, Morocco Assistant to the Revenue Manager Helped to implement a dynamic pricing strategy Organized the “Académie d’Eté Accor” (annual meeting with 350 directors of Accor worldwide)
July – Sept 2007 Assurances Saint-Honoré Patrimoine, Groupe LCF Rothschild, Paris, France Marketing and communication trainee Developed product presentations and enhanced customers and partners relationship Coordinated meetings with sales managers and insurance companies Realized a fiscal study about real estate investment
June – July 2006 Presticars SARL (Automobile Trade), Paris, France Assisted the development of this young company Organized an advertisement campaign / Expanded customer relationships
April – May 2006 Le Cheval Blanc Riad, Casablanca, Morocco Worked on a hotel/restaurant creation project (marketing, legal and financial study)
December 2005 LANCEL, Paris, France Shop assistant / Benchmarking
July – Aug 2005 OCIL (Today ASTRIA, Tax collector / 1% lodging tax), Paris, France Following of loans / Real estate financial data (opened a hundred files)
2004 - 2010 Maristel’o, Paris, France International sporting events, Gallery openings, Film premieres, Award ceremonies…
LANGUAGES AND TECHNOLOGY Languages English: fluent German: fluent Technology Microsoft Office (Word, PowerPoint, Excel and VBA), TARS, Hotix, Fidelio, OnQ
INTERESTS Sports Fencing (3 medals in French Team Championships), ski, wakeboard, squash Travels Germany, Italy, Belgium, Morocco, Tunisia, United States, China, Vietnam, Philippines
49
Nadja LEIVA
Tel: + 33 (0) 642721661 Email address: [email protected] Date of birth: Nationality: 6th November 1985 French-Colombian
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management IMHI (AACSB-EQUIS accredited) Major in Hotel Real Estate, Entrepreneurship and E-commerce
2008 – 2009 Aramark Leadership Academy, London, United Kingdom Graduate Management Programme 2005 – 2008 Lycée Hôtelier Paul Augier, Nice, France Undergraduate diploma in Hospitality Management, Mayor in Marketing and Accounting
PROFESSIONAL EXPERIENCE
2009-2011 Elior Avenance (Education line of business), Paris, France Finance Project Manager (from January 2010)- Apprentice reporting to the Director of Finance Conceived and put into practice a structure of procedures and an IT system to control allocation, supplier relations, and expenses across France, for the leased and owned vehicle fleet (±1000) in order to reduce petrol expenses Knowledge Management Project Manager - Apprentice reporting to the Director of Finance Implemented the strategies, tools and practices to create, represent, distribute, and enable adoption of insights and experiences throughout the organization Coordinated the implementation of the group’s new Intranet, in collaboration with the group’s media & communications department
2008 – 2009 Aramark, London, United Kingdom London BBC Catering Graduate Manager in Operations, carried out missions in: Human Resources: Trained by the UK home office and enforcement agency, audited 400 employees’ work permits and passports; accompanied the entire dismissal processes of 26 employees Food development as an assistant manager: Shadowed the development manager in the launch and implementation of new food outlets and concepts within the different London BBC catering units Operations assistant manager Managed the central restaurant (2000pax/day) for three months then held the position of Bush House unit manager in charge of budgeting, staffing, training and evaluating employee performance
April - Aug 2008 Private Russian Client, Saint-Jean Cap-Ferrat, France Personal Assistant Staffed, trained, managed and paid the employees of the client’s house Organized, created and coordinated social events, trips and other leisure activities April - Sept 2007 Le Palais de la Méditerranée, CONCORDE Hôtels, Nice, France Front Desk and reservations intern Sept - Dec 2007 La Havane Restaurant, Nice, France Head waitress April - Sept 2006 Hotel Arts, Ritz-Carlton, Barcelona, Spain Kitchen intern assigned as Chef de partie April - Sept 2005 Cypsela Resort, Moreres Restaurant, Pals, Spain Barmaid and Chef de rang May - July 2004 XUE restaurant, Bogota, Colombia Commis de cuisine LANGUAGES AND TECHNOLOGY Languages Spanish: mother tongue , French & English: fluent Technology Proficient use of Microsoft Office, Micros-Fidelio, OPERA, ESCORT, Aratrade, IUMIS Uniware EPoS Certificates Level 3 Award in Supervising Food Safety in Catering, Connaught Risk Management, FRESH Customer Care, Stonebow Group Trainer, Retail Excellence, Managing Performance, Business Excellence
INTERESTS
Fashion, music, interior design, traveling and gastronomy 50
Alina LITVINOVA
Tel: + 33 (0) 624746276 Email address: [email protected] Date of birth: Nationality: 12th August 1986 Ukrainian
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management, ESSEC Business School (AACSB-EQUIS accredited) Major in Real Estate and Entrepreneurship
2006 - 2009 Ecole Hôtelière de Paris Jean Drouant, Paris, France Undergraduate Diploma in Hospitality Management Second best results in Paris and Versailles academies
2003 – 2005 Lugansk National Pedagogical University, Ukraine Language and Psychology faculties – Translation Russian/English
PROFESSIONAL EXPERIENCE
2009 – 2011 Renaissance Hôtel le Parc Trocadero (4*, 116), Paris, France Management training – Apprenticeship Sales Department: Assisted the sales manager, followed up and helped with events organisation Food & Beverage Department: Managed restaurant’s exposure on the internet Introduced refurbishment and decoration projects for the restaurant and its courtyard Prospected new clients Priced and wrote proposals, managed contracts and clients’ events Coordinated public relation events Trained new employees and trainees Revenue Department: Updated daily recommendations in our PMS, RMS and channel management system Updated weekly and monthly reports (pick-up, forecasts, pace, statistics) Analysed inventory management
2008 – 2009 Potel & Chabot, Paris, France Luxury caterer Hostess
2008 Le Pavillon Elysée Lenôtre, Paris, France Restaurant, shop and function rooms on the Champs Elysées owned by Lenôtre Luxury caterer by Accor Assistant Administrative Manager Controlled day to day cash and inventories Reported to the executive manager Built a project to increase sales for the shop Monitored wages
2007 Sofitel Le Parc (4*, 116), Paris, France Internship in Front Office and Food & Beverage Departments
LANGUAGES AND TECHNOLOGY
Languages Russian: native French and English: fluent Technology Proficient use of Microsoft Office (PowerPoint, Word, Excel), Micros, Opera Sales and Catering INTERESTS
Travels: European capitals, Egypt, Turkey Cooking, dancing
51
Damien NANTERMET
Tel: 06.78.59.75.66 Email address: [email protected] Date of birth: 06th October 1985 Nationality: French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Specialization in Real-Estate and Entrepreneurship
2004- 2007 Hotel School, Thonon-les-Bains, France Undergraduate Diploma in Hospitality Management (Best student award)
PROFESSIONAL EXPERIENCE
2009 – 2011 GROUPE ELIOR, Head Office, Paris, France 24 months French contract catering company Marketing & Development apprentice on the Railway Stations and Airport divisions x Managed trade marketing budget and promotions x Opened several restaurants for the rail transportation and airport divisions x Analysed calls for tenders in France, responding with different food concepts and franchises (Paul, Quick, Dailymonop, Hédiard, Espressamente Illy, Exki...) x Responsible for implementing new products intended for our outlets x In charge of developing attractive events on the divisions in partnership with international companies; Coca-Cola, Nestlé Waters, Orangina-Schweppes, Heineken, Kraft, Unilever... x Assisted SAP RETAIL implementation throughout Eliance
2008 – 2009 LE MERIDIEN PICCADILLY HOTEL, (5* - 267 rooms), London, England 14 months Front office Shift Leader x Assisted the front office manager on a daily basis x In charge of the receptionist team x Responsible for training new associates Contributed in the opening of a VIP lounge x x Cross training in several departments: Marketing, Finance, R&D
MANDARIN ORIENTAL HOTEL, (5* - 196 rooms, 1 Michelin Star), London, England 2007 – 2008
8 months x In charge of a team of waiters Improved the quality of service in the F&B department by implementing new procedures x x Carried out analysis to increase profitability
INTERCONTINENTAL MALTA, (5* - 567 rooms), Malta 2006 Training in Front Office department 5 months x Attended tasks on a daily basis: check in, check out, cashiering, money change x Coordinated the Priority Club Loyalty program
CHATEAU DU DOMAINE St MARTIN, (5* - 78 rooms), Nice, France 2005 Cross training in Front Office, F&B, Kitchen, Pasrtry 4 months
LANGUAGES AND TECHNOLOGY
Languages French: mother tongue English: fluent Spanish: intermediate
Technology SAP retail, Fidelio, Opera, Micros, Starguest communication, photoshop, Microsoft Office
INTERESTS
Travels, reading, sports
52 Th Anne OURY
Tel: + 33 6 17 44 06 38 E-mail address: [email protected]
Date of birth: Nationality: French 12th February 1986
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2004 - 2007 Lycée des métiers de l’hôtellerie Jean Drouant 75017 Paris Undergraduate Diploma in Management in Hospitality Industry
PROFESSIONAL EXPERIENCE 2009 – 2011 Ibis Paris Bastille Opera**, 305 bedrooms, Paris, France Operations manager apprentice In charge of the online sales and promotion. Involved in the budget and pricing strategy. Conducted the rooms division department remodelling. Co-organized the Food and Beverage department for 6 months: management of a team of 12 people; analysing day to day activity; inventory management; procedures control. Supervised the training of the front staff for the “Coeur du service Ibis” program. Held the position of Duty Manager on the week end
2007 – 2009 Novotel Tower Hill****, 203 bedrooms, London, UK Bar Team Leader and Receptionist Team Leader Bar team member then Team leader: Dealt with suppliers; took care ofbeverage inventories. Receptionist Junior Team Leader for 9 months: In charge of the shift; check in & check out; debtor files; in charge of the guest satisfaction site; cashier. Conciergerie
2006 Evian Royal Resort- Ermitage Hotel****, 91 bedrooms, Evian Les Bains, France Member of Leading Hotels of the World. Head Housekeeper apprentice In charge of a team of 10 people Dealt with linen suppliers.
2005 Basingstoke Country Hotel****, Basingstoke- Hampshire- UK Cook and Waitress Headed the breakfast service.
2003-2004 Mercure Hotel Courchevel***, Alps, France Chambermaid Waitress
LANGUAGES AND TECHNOLOGY
Languages: French: mother tongue, English: fluent Technology Windows pack office; Rejane; Hotix; Folls; Tars; VG; Rev Tool; Equipe.
INTERESTS
Sports (Hand Ball), salsa, drawing, diving, reading, travelling, food.
53
Camille PISANO
Tel: + 33 (0)6.15.51.14.94 Email address: [email protected]
Date of birth: Nationality: 25th February 1986 French
EDUCATION
2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2005 - 2008 Institut VATEL, Lyon, France Bachelor Degree in Hotel Management & Tourism
PROFESSIONAL EXPERIENCE
March – Dec. 2010 HOTEL PRINCE DE GALLES****, a Luxury Collection Hotel, Starwood France Food and Beverage Assistant Intern x Supervised F&B control and sales analysis, inventory control x Drafted restaurant and banquet schedules x Dealt with suppliers and partners x Organized and coordinated special events x Helped as an F&B outlets back-up
2008 – 2009 GRAND HYATT WASHINGTON DC, Cure Bar & Bistro, United States Internship in Food and Beverage: x Held the position of front server and cocktail waitress x Trained new employees x Designed the training plan of the restaurant x Worked as an on-call server at the sports bar of the Hotel
June – October 2007 PARK HYATT WASHINGTON DC, Blue Duck Tavern, United States Internship in F&B: x Worked as a Food Runner, Server Assistant and Front Server at the gourmet restaurant of the Hotel
May – Sept. 2006 HOTEL IMPERIAL GAROUPE (5*, 34 rooms), Cap d’Antibes, France Internship as a Front Office Receptionist: x Greeted international tourists, responsible for reservations, back-office x Handled overbooking at peak activity season x Acted as a concierge x Assisted the executive housekeeper for two weeks
LANGUAGES AND TECHNOLOGY
Languages French: mother tongue English: excellent Spanish and German: school level Hungarian: beginner
Technology Computer Skills: Microsoft Office (Word, Excel, Power Point, Access), Open Office, Internet Management software: Micros, Vega, Hotix
54
Louis POISSON
Tel: + 33 (0) 6 23 14 06 88 Email address:
Nationality: French CAREER OBJECTIVE To pursue an international career in General Management
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) - IMHI Concentration: General Management 2006-2009 Thames Valley University, London, UK (in collaboration with the Ecole de Savignac) Bachelor of Science in Hospitality Management
June 2006 Lycée Gerson, Paris, France High School Diploma in Economics, Maths Option PROFESSIONAL EXPERIENCE
2009 – 2011 RADISSON BLU PARIS CDG AIRPORT (4*; 225 rooms), Paris, France Management Apprentice in each department over 24 months Front of House department In charge of the set up and the configuration for the new Opera PMS (V5, Micros, sales & catering, M&C) Trained and coordinated front of house staff for the new PMS system Created an Excel file with the revenue manager for the forecast of the occupancy Night audit: daily sales checking and closing to edit the night audit report Receptionist, shift leader and reservation duties Financial department Dealt with daily and monthly revenue, city ledger, accounts receivables and accounts payables Administration and Human Resources departments Dealt with staff payroll, tax and human resources duties Wrote an employment agreement for seniors Carried out interviews and hired new employees F&B and Sales departments Supervised the restaurant and the bar during breakfast, lunch and dinner hours with a staff of fifteen Received cross training from the kitchen for the daily purchases and the menu engineering Created new brochure for the hotel and the sales department Carried out the follow up of the contracts from agencies and corporate headquarters for the sales dept Housekeeping and Maintenance departments Assisted the executive housekeeper in her daily tasks, monitored and supervised the room attendants
Aug 2007- CROWNE PLAZA BIRMINGHAM CITY CENTER (4*; 330 rooms), Birmingham, UK Oct 2008 Open during refurbishment period Front Office and Rooms division Assistant Managed enquiries and customers complaints during refurbishment period (1 year) Implemented and setup of the new reception and of the VIP Club Lounge for the re-opening Trained new team of receptionists Dealt with accounts receivables, city ledger and PM accounts Received Opera PMS and IT systems trainings Dealt with check-in/check-out, cashiering, reservations and customer service tasks S Jan – Jul 2007 THE BELFRY from De Vere/Quinn Group (4*; 325 rooms), Birmingham, UK F&B Assistant for the French Restaurant Managed 30 tables to provide fine dining experience in 4* golf resort Controlled and Checked Beverage stock Created new wine list with 300 wines Nov-Dec 2006 GRAND HOTEL from Lucien Barrière (4*), Enghien-Les-Bains, Paris, France Assisted the front office manager in his daily tasks, analysing occupancy rates and REVPAR
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent German: basic Technology Microsoft Office (Word, Excel, PowerPoint), Opera, Micros Fidelio and Galaxy interfaces
INTERESTS
Student Association: Member of the student office 2010-11 as the manager of two major events (15K€& 60K€) Travelling internationaly, discovering new cultures, Networking, Rugby 55
Christelle POURCEL
Tel: + 33 (0) 6 31 77 86 15 Email address:
[email protected] Date of birth: Nationality: French 11th December 1984 CAREER OBJECTIVE
F&B Assistant Manager in an International Hotel & Resorts Brand overseas.
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France. MBA in International Hospitality Management (AACSB-EQUIS accredited)
Sept – Dec Bond University, Gold Coast, Australia. 2010 Four Months Semester Exchange Program
2006–2009 Ecole Hôtelière de Paris, Lycée Jean Drouant (Médéric), Paris, France. Undergraduate Diploma in Hospitality Management
2002–2006 Sorbonne-Nouvelle University, Paris III, France. Undergraduate in English Civilizations & Literatures, BA Unachieved (2006 education big strike)
PROFESSIONAL EXPERIENCE
2010 THE WESTIN PARIS-VENDOME, Paris, France 5 months (4* historic hotel on rue de Rivoli, former Intercontinental Hotel, 440 rooms, 140 seats) F&B Assistant Manager Trainee Coordinated the website, social media, e-newsletters and e-commerce content & strategy. Revised monthly forecasts and worked on the budgets of the 5 F&B outlets. Conducted benchmarks and calls for contract bids. Managed event offers and group reservations of “the First, restaurant boudoir Paris”.
Sept 2008 -May COMPASS GROUP FRANCE, Stade de France, Saint Denis, France 2009 (Catering for the French stadium’s major events: rugby, soccer, concerts; 80’000 capacity) Point of Sale Manager In charge of a team of 5 people. Conducted recruitment and training programs. Ensured inventory counting and cashier control.
2008 BELLE HAVEN CLUB, Greenwich, Connecticut, USA 5 months (Yacht Club, 350 members, banquets, 2 restaurants, 1 bar, 1 snack bar, swimming pool, tennis) Assistant Restaurant Manager Intern, Assistant Banquet Manager Intern Managed both restaurants in terms of schedule, cost control and floor supervision. Collaborated in the training and recruiting of the seasonal staff. Coordinated events and banquets for up to 350 guests (weddings, fundraisers, meetings…).
2007 BELLE HAVEN CLUB, Greenwich, Connecticut, USA 5 months Rotating internship (2 restaurants, bar, snack bar, kitchen, outside caterings)
2006 LE CAFE THEATRE, Boulogne, France 5 months (Brasserie-Restaurant, 80 covers capacity)
Assistant restaurant manager
2003-2006 HIPPOPOTAMUS GEORGE V, Paris, France (Famous Chain Steakhouse, up to 800 covers a day on week ends) Station head waitress, staff trainer, cashier, welcoming hostess and barmaid.
2004 BAKEMART, Dubai, UAE 1 month (Frozen Viennoiserie and bakery supplier for palace hotels and coffee shops)
2001-2004 LA BRIOCHE - LE GRAND RESTAURANT, Abu Dhabi, UAE seasonal (4 Coffee Shops and Bakery, 1 Mediterranean restaurant and catering services)
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: intermediate Italian: basic Arabic: basic Technology Proficient in the use of Mac OS X, Microsoft Office, Excel 2008, Micros, Jonas, Internet.
IMHI alumni Social Network Coordinator Cornell School of Hotel Administration CHS EMEA Regional Meeting Paris 2010 Event Coordinator INTERESTS
Travelling, reading, cinema, music, cooking, swimming 56
Ramsay RANKOUSSI
Tel: + 33 (0)6 58 01 83 96 E-mail address:
[email protected] Nationality: Belgian & USA Green Card Holder EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentration in Commercial Real Estate Finance & Hotel Asset Management
2006 - 2009 BBI – Brussels Business Institute for Higher Education, Brussels, Belgium Bachelor of Sciences in International Hospitality & Tourism Management (TedQual WTO - Themis) Summa Cum Laude
2006 - 2009 American Hotel & Lodging Association – Educational Institute (AH&LA – EI) Over 20 certificates of completion, some with Honours from AH&LA
PROFESSIONAL EXPERIENCE
Oct 2009 – Groupe FLO, Paris La Défense, France Sept 2011 French based holding company in the commercial restaurant sector (listed on Euronext: FLO) 500M€ Annual Sales with over 6,000 Employees and 250 restaurants under various brands Apprentice acting as Regional Assistant Director Reviewed operating and financial reports, and suggested resolutions for improvements Responsible for the capital budgeting (fixtures & maintenance) – 1,5M€ budget Developed and designed reporting and benchmarking tools (financial & qualitative ratios) Aided in preparation of presentations to management and annual meeting Defined short and medium term profit strategies in conjunction with management team Followed the new openings and transformation plans within the Region Worked closely with the Regional Director (reporting to the Chief Operating Officer)
June – Hotel Bloom!, a Pandox Property, 305 Rooms, Brussels, Belgium Sept 2009 Modern property in the financial district Sales & Marketing Trainee Developed and implemented a Marketing, Sales & Revenue Plan (two years period) Responsible for market research, benchmarking and competitive check Analyzed data and trends as a support to the Revenue Management Team Organized public relations events and marketing campaigns Took part in developing pricing strategies
June – The Dominican Hotel, a Carlton Hotel Collection, 4* 150 Rooms, Brussels, Belgium Sept 2008 Member of the Design Hotels Accounting & Administration Trainee In charge of the account receivable (optimized the aging collection under 45 days) Strategic support on revenue improvements for all revenue centers Participated in Purchasing & Cost Control Took part in the end of month closure and financial statements production June – Kempinski Mall of The Emirates, 5* 393 Rooms, Dubai, United Arab Emirates Sept 2007 Luxury property annexed to the famous shopping mall Rooms Division Management Trainee Performed operational duties in the front and back of the house Promoted to supervisory level in guest relations Handled the night audit and reconciled daily activities with the main auditor Was awarded a certificate of high recognition from the management team
LANGUAGES AND TECHNOLOGY Languages: Fluent in English & French (mother tongue); notions in Spanish & Arabic Technology: Advanced level in Microsoft Office (Excel, Word, Power Point), PMS (Opéra) & Novell GroupWise
INTERESTS Travelling, professional and social networking, art, reading, philosophy and martial arts, international cultures and cuisine, movies and continuous learning Treasurer in an association dedicated to support schooling of children in Africa. Jury member for the GSVC 2009 edition (Global Social Venture Competition) created by Berkeley University.
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Jean-Baptiste RECHER
Tel: + 33 (0)6 11 89 53 49 Email address: [email protected] Date of birth: 26th March1987 Nationality: French
EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
Sep-Dec 2010 Hong Kong Polytechnic University, Hong Kong, China Exchange student in the Master of Hotel and Tourism Management (SHTM)
2006 - 2008 Lycée Technique Hôtelier Paul Augier, Nice, France Undergraduate Diploma in Marketing and Hospitality Management
PROFESSIONAL EXPERIENCE
Mar-Sep 2010 Marriott International Paris Cluster, France (10 Hotels of different brand: Marriott, Renaissance and Courtyard) Revenue Analyst Forecasted and analysed for 10 hotels on a weekly and monthly basis. Proposed optimized sales recommendations in order to maximize revenue. Forecasted budgets on a yearly basis. Prepared business plan and owners meeting for all the properties. Developed specific analytical tools. Punctual analysis. Rooms inventory and rates management. Prepared the opening of the Courtyard Arcueil.
2008 – 2009 Marriott West India Quay Hotel and Executive Apartments, London, United Kingdom (5*, 300 rooms and 48 apartments) Night Auditor/Front Desk Agent Recorded, stored, accessed and analyzed computerized financial information. Audited and reconciled all revenue postings for the day. Served guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.
2006 – 2008 Grand Hotel Aston, Nice, France (4*, 150 rooms, member of the Choice Hotels Chain) Front Office assistant manager, Reservation/Revenue, Group Coordinator Assisted the front office Manager in organizing conferences and seminars (GP Monaco/Mipim), planning staff time-shifts, training new colleagues. Took and handled reservations, dealing with overbooking. Controlled reservations and internet visibility to increase revenue. Dealt with city ledger, contracting and co-ordinating group activities.
2005 - 2006 Novotel Paris Tour Eiffel, Paris, France (4*, 760 rooms member of the Accor Hotels Chain) F&B Apprentice
LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: intermediate, Japanese: notions, Chinese Mandarin: notions. Technology Microsoft Word, Excel (VBA), PowerPoint, Internet Explorer, Opera / Amadeus Optims / Micros Fidelio (PMS).
INTERESTS
Hobbies: Travels (Asia, United States, Europe), Science Fiction, Photography, Classic Jazz, Contemporary Art, Street Art. Teaching assistant in financial accounting and revenue management Vice President of 4L IMHI association (Humanitarian Rally in the Moroccan desert) Jury member for Business School admission for PGE-PGO
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Elisabeth ROLLIN
Tel: + 33 (0)6 71 61 89 80 E-mail address:
Date of birth: 19th June 1985 Nationality: German
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management- IMHI (AACSB-EQUIS accredited) Majors: General Management, Luxury Brand Management
2005 – 2008 Brillat-Savarin-Schule, Berlin, Germany Undergraduate Diploma - Berlin Hospitality and Tourism School
2004 Lycée Saint-Louis de Gonzague – Franklin, Paris, France High School Diploma with specialization in Economics, major in English First Certificate in English by the University of Cambridge
PROFESSIONAL EXPERIENCE
09/2009 – Hotel Royal Monceau Raffles, Paris, France present (Hotel re-opening after a two year refurbishment, 5star Palace, 149 rooms) Human Resources Department Apprentice Prepared the recruitment process and participated in the hiring process of over 380 employees Conducted research to help develop and budget the training forecast 2010 for the re-opening Collaborated in the editing and writing of the employee handbook for the hotels re-opening and in charge of writing the internal monthly newsletter Optimized HR procedures, handled administrative duties Created an excel spreadsheet to follow-up on health care for employees Involved in Raffles VP Human Resources visit to Paris
03/2008- Hôtel de Crillon, Concorde Group, Paris, France 08/2009 (4* Palace, 147 rooms, Member of Leading Hotels of the World) Receptionist- Cashier Carried out check-in and check-outs, updated and maintained guest profiles Dealt with all guest requests, complaints, inquiries and reservations Processed debtor files and executed room allocation Shadowed and trained newly recruited staff Followed up guest satisfaction surveys
08/2004 – Hotel Adlon Kempinski, Berlin, Germany 02/2008 (5star Hotel, 389 room, Member of Leading Hotels of the World) One year-intern and 2 ½ year apprentice Executed guest reservations and guest portfolio follow-ups (full time for 6 months) Responsible for all room reservations for New Year’s Eve 2007-2008 (4 members), achieved 100% occupancy, cooperated closely with the Food &Beverage and banqueting department Operated in all food and beverage and rooms division departments: Front desk, spa and fitness club, room service, banqueting, bar and lounge Attended numerous training programs in oenology, sales techniques and guest service handling
LANGUAGES AND TECHNOLOGY Languages : German and French: native languages English: fluent Spanish: very good level Technology: Proficient use of Microsoft Office (Word, Excel, PowerPoint), Opera and Micros Fidelio
INTERESTS
Culture: Music, art exhibitions, theatre, cinematography Sports: Swimming, athletics, yoga Achievements: 2010: Winner of the 3rd edition of the Hyatt Student Prize representing ESSEC- IMHI, Paris, France 2009-2010 : Member of the student office responsible for sponsorship 2008: Finalist in the David-Campbell Trophy for “Best receptionist in France”, Paris, France 2003: Student Body Representative for 250 students
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Noémie SALTEL
Tel: + 33 (0)6 74 05 48 79 Email address: [email protected] Date of birth: 4th May 1986 Nationality: French
CAREER OBJECTIVE
To develop an international career in luxury hospitality
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) (AACSB-EQUIS accredited)
2007 - 2008 ESHOTEL (Management and Hospitality Administration), Clichy-la-Garenne, France Preparatory year for the Master’s Degree in Management and Hospitality Administration
2006 - 2007 Université Lille III-Charles de Gaulle, Lille, France Bachelor Degree in English (Foreign Language, Culture and Civilization)
2004 - 2006 Lycée Faidherbe, Lille, France Classe Préparatoire Littéraire – Hypokhâgne/Khâgne (specialized in English) (Undergraduate courses to prepare for entry exams to the arts section of the Ecole Normale Supérieure, one of the French leading ‘Grandes Ecoles’)
PROFESSIONAL EXPERIENCE
2010 HÔTEL DE CRILLON (5*, 147 rooms), Paris, France (6 months) Guest Relations Officer (internship) Dealt with each and every aspect for the VIP stays (amenities, special requests) and coordinated all the departments to meet and anticipate the guests’ expectations Followed up on complaints/feedback together with the General Management team Organized tours of the hotel for visitors, agencies, tour operators… Liaised with the different hotel partners (luxury shops) concerning certain agreements (vouchers for guests, display cabinets in the hotel etc.) Assisted the front office team in their daily duties (check-in, rooming, administrative tasks)
2008- 2009 THE CONNAUGHT (5*, 123 rooms), London (Mayfair), United Kingdom (9 months) Butler coordinator Dealt with general and specific enquiries (room service orders, complaints) Supervised the team of butlers and liaised with the concerned departments to provide consistent and intuitive service Managed stock, always being alert for opportunities to improve profitability Updated administrative data (guest history, standards of procedures, H&S administration)
2008 HOTEL FOUQUET’S BARRIERE (5*, 107 rooms), Paris, France (4 months) Butler (internship) Co-organized the actions of all the departments serving as sole contact for the guests, liaised with for all their requests Checked the rooms after the housekeeper Greeted guests, provided tours of the hotel and its facilities Room Service Order-taker and Supervisor (internship) Supervised the runners and organized the preparation of the orders and amenities Managed the stock and purchases
2007 HOTEL WESTMINSTER (4*, 115 rooms), Le Touquet-Paris-Plage, France (2 months) Receptionist Managed bookings (check-in, check-out, room allocation, confirmation, cancellation) Handled cash issues (invoices, exchange etc.) Dealt with all guests’ requests together with the concierge
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent German: working knowledge Dutch: beginner Technology Proficient in the use of Microsoft Office and Internet under Windows and Mac OS Hotel software: Amadeus Hotel Front Office, Micros Fidelio, Opera, SMS, Info Genesis, F&B Shop INTERESTS
Activities: swimming for fitness, modern dance, art, literature, gastronomy, oenology, foreign travel Teaching assistant for Business Computing, Revenue Management and Quantitative Methods courses at ESSEC Member of the Get-Together Team (run the welcome desk at the monthly IMHI alumni get-togethers in Paris) 60
Bachir SANHAJI
Tel: + 33 (0)6 84 66 21 12 Email:[email protected]
Date of birth: June 8th, 1986 Nationality: Moroccan
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management - IMHI (AACSB-EQUIS accredited) E-commerce and General Manager concentrations
2007 - 2008 The Swiss Hotel Association of Hotel Management School Les Roches Marbella, Spain Swiss Hotel Association Diploma BBA in Hospitality Management
2004 - 2006 The European Management Hospitality Centre of Paris (CMH), France
PROFESSIONAL EXPERIENCE
2009 - 2011 Stairway Consulting, Paris, France (Start-up specialized in yield and revenue management consulting) Junior Business Analyst Dealt with audits, benchmarking Advised hotels in yield and revenue management strategies Advised a car rental company in pricing strategy Contributed in the development of revenue management tools
2009 (6 months) Hotel Ritz Paris, Paris, France (Parisian Palace, 159 rooms) Assistant Yield Manager Responsible for the weekly yield meetings Designed brochures and booklets Carried out the implementation of the 5th star
2007 (4 months) Seabourn Cruise Line, On board Legend, Nassau, Bahamas (Luxury Yacht, 100 cabins) Waiter
2006 (4 months) Hotel Atlas Medina & Spa, Marrakech, Morocco (5Star Hotel, 300 rooms) Dealt with individual reservations Took part in the sales & marketing team Responsible for group quotations Receptionist
2006 (3 months) Hotel San Regis, Paris, France (Small Boutique Hotel, 49 rooms) Sales agent
Prospected travel agents and corporations
2005 (4 months) Hotel Napoléon, Paris, France (4 Star Hotel) Served as waiter in different points of sales Responsible for purchases and cost controls
LANGUAGES AND TECHNOLOGY
Languages Arabic: native, French: mother tongue, English: fluent, Spanish: beginner Technology Proficient in Excel, VBA programming, Word, Power point Opera
INTERESTS
Politics, economics, cinema, football, skiing
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Amélie SARTORI
Tel: + 33 (0)6 23 34 62 25 Email address: [email protected] Date of birth Nationality: French 16th August 1987
EDUCATION
2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Manager and Luxury Brand Management
Jan.-Jul. 2009 IMC Krems, Austria Erasmus exchange - specialization in Tourism and Leisure Management 2007-2009 ESGCI Business School (Paris Graduate School of Management Group), Paris, France Bachelor of Business Administration degree (BBA) in international marketing and management Best student awarded – graduated with honors 2005-2007 Ecole de tourisme et d’hôtellerie Saint Pierre, Brunoy, France Undergraduate Diploma in Hospitality Management Option Accounting & Marketing with honors
PROFESSIONAL EXPERIENCE
2009-2011 GIRA CONSEIL, Paris, France (Leading consulting company in the F&B industry) Apprentice - Consultant Realized different market studies: feasibility studies, conceptual creations/validations, benchmarks, market penetrations, marketing strategies, development plans (Quick, La Criée, Del Arte…) Presented market study conclusions to clients Monitored and reported new market trends and innovations Updated technical tools for market studies Carried out the recruitment and follow up process of mystery clients for restaurant tests Conceived external communication tools for the consultants Trained and coached new interns
January – July HOLIDAY INN REPUBLIQUE (4*, 328 rooms), Paris, France 2008 Intern - Assistant Sales and Marketing Director Developed the customer database by prospecting new corporate clients Set up and followed up annual contracts for the corporate segment Involved in commercial negotiations Organized corporate events inside the hotel Participated in the marketing strategy for the transition from Holiday Inn to Crowne Plaza Created the press release for the transition from Holiday Inn to Crowne Plaza Implemented new brochures for the banqueting department Conceived external communication tools for sales representatives
April – August HILTON PARIS LA DEFENSE (4*, 148 rooms), Puteaux, France 2007 Intern - Assistant Executive Housekeeper Created and implemented action tools to improve interdepartmental coordination Replaced the executive housekeeper for a month and supervised the entire department Managed daily activities: stock control, room inspections, staff planning and training Monitored and analyzed monthly guest satisfaction tracking surveys (GSTS) Trained new interns July-August THALASSO THERAPY CENTER LEONARD DE VINCI (3*, 74 rooms), Lisses, France 2004 Intern - Chef de Rang and Receptionist Involved in front office duties Performed high quality service and improved my operational knowledge July-August KYRIAD MELUN RUBELLES (3*, 54 rooms), Melun, France 2003 Intern - commis waitress, commis cook Took part in the daily activities of the restaurants and bar Assisted with starter and dessert production for the restaurant
LANGUAGES AND TECHNOLOGY Languages French: native English: fluent Spanish: intermediate Technology Mac, PC, Windows (Word, PowerPoint, Excel), Top Sys, Gest Hotel, Fidelio, Opera, Sales Force INTERESTS
Cinema, gastronomy, decoration, theater, travelling and discovering other cultures Member of a student association PGSM Buddy network: in charge of welcoming international students (for 1 year) 62
Fecam SEYE
Tel : +33(0) 6 19 17 77 86 Email: [email protected]
Date of birth: 18th January 1984 Nationality: Senegalese
EDUCATION
2009–2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2006–2008 AIM (Académie Internationale de Management), Paris, France Master of Science in International Hospitality Management.( Licensed by AHLA )
2005–2006 European Management Center Campus, Paris, France Bachelor in International Tourism Management
PROFESSIONAL EXPERIENCE
2010 ACCOR GROUP – Global Sales Department, Leisure & E-distribution – Odyssey, Paris, France
In charge of Leisure Key Accounts/ Business Analyst (6 months):
x In charge of analysis related to key account’s strategic and commercial offers.
x Handled benchmarking & study of price positioning of Accor hotels in the leisure segment
x Market and trends analysis
x Prepared and attended monthly meetings of strategic sales management
x Analyzed key accounts weekly & monthly sales and results
x Managed the coordination of promotional events for customers (Roland Garros, TOP Resa ...)
x Prepared country sales meetings for all key account managers
HOTEL HOLIDAY INN (4*, 265 rooms): Paris Porte de Clichy (Intercontinental Hotels Group) , France 2008 Food and Beverage Assistant Manager (2 months) & Human Resources Assistant Manager (2 months)
x Realized hotel’s restaurant competition benchmarking x Handled the employees weekly planning x Managed the optimization of all points of sales (restaurant, bar, room service, mini bars). x Participated in the redaction and publishing of the monthly newsletter x Realized the conception & implementation of new training procedures for employees x Handled the employees time schedule as well as the extra x Conceived and implemented policies & procedures for new recruits. (integration, training, performance appraisal)
2007 HOTEL IBIS BERTHIER (2*, 700 rooms): Paris Porte de Clichy (ACCOR Group), France Receptionist/Reservation Agent (4 months) x In charge of guest check in, check out, transient and group arrivals x handled reservations, and group block follow-up x prepared and followed up on guest invoices
2005 VISIT USA/COMMITEE FRANCE: USA TOURIST OFFICE in Paris, , France
Promotion Manager Assistant: (7 months) x Actively assisted the manager in all coordination activities x Promotion (worked on websites updates and visibility enhancement) x Press relations (carried out contact with any press release about state members) x Sales (prospection of new state members, site space commercialization) x Participated in the conception and publication of the monthly newspaper (articles about all state members)
LANGUAGES AND TECHNOLOGY
Languages French: native language English: excellent Spanish: good working knowledge Technology Software: good command of Word, Excel, Power Point GDS: Amadeus PMS: Opera, Hotix, Tars, ASA.
INTERESTS
Creative and exotic Cuisine, Latin dance, personality theories and psychology
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Nicole SCHUPKE
Tel: + 33 (0)6 45 14 62 66 Email address:
Date of birth: 28th November 1985 Nationality: German EDUCATION
2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Management and Luxury Management
2004 – 2007 University of Applied Sciences Dresden, Dresden, Germany Bachelor of Arts in International Business Concentration: Strategic Management One exchange semester at Napier University, Edinburgh, UK
Wilhelm-Ostwald-Schule, Leipzig, Germany 1998 - 2004 A-Levels with specialization in Science
PROFESSIONAL EXPERIENCE
2009 – 2011 NOVOTEL SAINT QUENTIN GOLF NATIONAL, Magny les Hameaux, France (Accor Hotels, 3*, 131 rooms) Apprentice, Hotel Operations Involved in daily operations and management of front office, housekeeping and food and beverage department In charge of monitoring and improving customer satisfaction and overall quality of service Assisted sales team during sales calls
2007 – 2009 THE BALMORAL HOTEL, Edinburgh, UK (Rocco Forte Collection, 5*, 188 rooms) Guest Service Agent (9 month) and Front Office Shift Leader (12 month), Reception Delivered all customer-related and administrative tasks in front office Coordinated with the receptionists on duty Responsible for departmental training Successfully completed the hotel’s supervisory development training programme
Feb - Jul 2007 FOUR SEASONS HOTEL GEORGE V, Paris, France (Four Seasons, 5*, 245 rooms) Intern, Business Centre and Switchboard Business Centre: Welcomed guests, familiarized guests with the business centre facilities, provided secretarial services, organized shipments Switchboard: Handled internal and external calls, wake-up calls and messages, updated guest information, participated in all administrative duties 2005 - 2006 UNIVERSITY OF APPLIED SCIENCES DRESDEN, Dresden, Germany Assistant, Language Laboratory Researched and translated content for the media catalogue in English and French
Feb 2004 BEST WESTERN PREMIER VICTOR’S RESIDENZ-HOTEL, Leipzig, Germany (Best Western, 4*, 101 rooms) Intern, Reception Welcomed guests, handled internal and external calls and directed guest enquiries
LANGUAGES AND TECHNOLOGY Languages German: native English: fluent French: very good working knowledge Technology Hotix, TARS, Protel, Opera, good knowledge of Internet, Excel, MS Word, PowerPoint
INTERESTS
Canoeing, reading, cinema, travel, community involvement
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Samar SLIM
Tel: + 33 (0)6 16 75 62 84 E-mail: [email protected]
Date of birth: Nationalities: July, 23rd 1984 French and Lebanese
EDUCATION
2009–2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) E-Commerce and Real Estate concentrations
2005 – 2006 Glion Institute of Higher Education, Glion, Switzerland Post Graduate Diploma in Hospitality Management
2002 – 2005 Sorbonne University, Paris, France Bachelor in Foreign Languages – English and Spanish – applied to Economics
PROFESSIONAL EXPERIENCE
2010 – onwards Pullman Global Marketing, Accor Corporate, Evry, France Product Manager for Global Marketing Pullman Developed and rolled out a partnership with Nespresso Developed the A-Club Priority desk for Pullman hotels and wrote the SOP’s for roll out Coordinated the Brand Management project 2007 – 2009 Hotel Ritz Paris, (category 5* Palace) Member of the Leading Hotels of the World, Paris, France Administrative Assistant at the Ritz Escoffier School (1 year) Was responsible for individual and group reservations In charge of scheduling the team and the courses Developed the Ritz Escoffier School brochure Followed up on long term students at the Ritz Escoffier School Co-organized the ‘Salon du Chocolat fair’ (The Ritz Escoffier School was present)
Order Taker in the Room Service department (1 year) Responsible for the service and of taking guests orders Supervised a team of 6 persons (runners and “chef de rang”) Developed management and communication skills Increased F&B technical tools
2007 Hotel Le Bristol, (category 5* Palace) Member of the Leading Hotels of the World, Paris, France Skilled waitress and Supervisor in the Bar (4 months) In charge of the breakfast and lunch service Handled guests complaints and requests Handled cashier operations
2006 Le Royal Méridien Beach Resort and Spa, 500 rooms, Starwood Hotels, Dubai, U.A.E Rooms Divisions Management trainee (6 months) Guest Services, Front Desk Agent Reservations (Revenue management)
2005 Hôtel Royal Monceau, Paris, France 1 month training within the Reservation, Housekeeping and Banqueting departments
2003 Hotel Al Bustan, Lebanon A 2 month summer job as a waitress in the restaurant Il Giardino In charge of the breakfast service Developed team work
LANGUAGES AND TECHNOLOGY
Languages French: mother tongue English, Spanish and Arabic: fluent Italian: basic Technology Proficient in the use of Microsoft Office, Property Management Systems (Fidelio, Opera, Protel Front Office), Micros.
INTERESTS x Voluntary work: Lebanese association ‘OffreJoie’ (4 years) x Theatre: acting lessons (3 years) x Clubs: part of a wine tasting club (1 year) x Travels: Spain / UK / Saudi Arabia / UAE / Oman / Syria / Egypt / Germany/ Italy/ Morocco/ China/ Cuba 65
Martin SMITH
Tel: +33 (0)6 18 18 94 68 Email address: [email protected]
Date of birth: May 26, 1985 Nationality: American
EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
Sep – Dec 2010 Bond University, Gold Coast, Australia Semester Exchange: Master of International Hotel & Resort Management (specializing in Corporate Social Responsibility, including a Capstone Project for Surfers Paradise Marriott Resort & Spa)
2003 – 2007 Northwestern University, Evanston, IL, USA B.Sc. in Communication Studies
PROFESSIONAL EXPERIENCE
Mar – Sep 2010 Sodexo, Singapore (Service solutions and facilities management company operating in 80 countries) Sustainability and Corporate Social Responsibility Coordinator, Office of Sustainability Acted as sole intern reporting to VP Global Sustainability Wrote companywide policy and guidelines for sourcing sustainable seafood Innovated tools and communications for effective stakeholder engagement, including assisting to create and conduct an international web seminar Initiated and secured partnership with noted nongovernment organization WWF, collaborating to implement sustainable business practices and plan awareness raising events Created database of products categorized along guidelines of sustainability and developed corresponding communication tools for using the database in the supply chain Researched and developed the design of an innovative charitable foundation
2007 – 2009 The JET Programme, Okinawa, Japan (Japan Exchange and Teaching Programme) English Language Teacher, Okinawa Board of Education Taught English as a second language and acted as a cultural ambassador in two public high schools Developed educational tools and lesson plans for over 1,000 students Directed a weekly conversation club and coached students individually in language development Selected as Area Coordinator for Okinawa JET 2008 – 2009, facilitating the transition of newcomers to the JET Programme and liaising with the Prefectural Advisors on behalf of 15 JET teachers in Okinawa’s southern region Volunteered as Social Events Coordinator for Okinawa JET 2008 – 2009, assembling committees and managing budgets to organize community-building events for the more than 100 JET participants in Okinawa
Feb – May 2007 The San Jose Group, Chicago, IL, USA (Integrated marketing communications firm targeting the Spanish speaking market in the USA) Intern, Account Services and Media Departments Managed database of prospective clients and contacted prospective clients for new business initiatives Revamped statistical archive with target consumer information for use in creating a marketing plan Interacted with consumers to conduct market research Liaised with media vendors to facilitate publication of advertisements
Jun – Aug 2005 MSA Consulting, Inc., Rancho Mirage, CA, USA (Planning, civil engineering and land surveying firm in southern California’s Coachella Valley) Marketing Assistant Wrote company brochure, highlighting some of its major projects Wrote quarterly company newsletter, distributed to clients and industry professionals
LANGUAGES AND TECHNOLOGY Languages English: native Spanish: proficient French: intermediate Japanese: intermediate Technology Macintosh, PC, Microsoft Office
INTERESTS
Travel, Ecology & Sustainability, Cuisine, Swimming, Music & Arts, Sports & Fitness 66
Julie SULLIVAN
Tel: + 33 (0) 6 61 69 08 41 Email address:
Date of birth: 1st July 1983 Nationality: American
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2002-2006 Bentley University, Boston, MA, USA Bachelors of Science in Corporate Finance and Accounting
2004 Royal Melbourne Institute of Technology, Melbourne, VIC Australia Semester Abroad
PROFESSIONAL EXPERIENCE
2010 GRAND HYATT HOTEL (5-star hotel, 825 Rooms), Beijing, People’s Republic of China (Luxury, modern hotel featuring 5 restaurants and 14 meeting rooms) Internship: Cross training in Sales & Marketing, Food & Beverage, Finance, Front Office, Housekeeping Analyzed sales templates for clarity and articulation and recommended practical solutions Performed FF&E budgeting Worked in various operations functions and recommended improvements
2007 – 2009 SUN LIFE FINANCIAL, Wellesley, MA, USA (Company offers insurance and wealth management products to individuals and business entities) Senior Internal Audit Analyst LOMA Designations: Associate, Life Management Institute; Professional, Customer Service Performed a broad and comprehensive analysis to identify business risks, determined audit objectives, and developed audit programs to evaluate internal controls related to financial risks, operational activities, and compliance requirements Analyzed business situations, controls and risk and recommended practical solutions. Developed and maintained client and staff relationships through individual contacts and group meetings. Provided consulting to company employees regarding financial reporting, internal controls, 404 compliance, fraud prevention and operational efficiency.
2005 – 2007 PRICEWATERHOUSECOOPERS, Boston, MA, USA Internal Audit Associate Performed onsite consultations at client facilities; served a variety of clients within multiple industries (pharmaceutical, education, retail, manufacturing, insurance). Assisted in preparing risk assessments and management reports. Collected, analyzed, and interpreted data to determine process effectiveness. Made written and oral presentations to management at the conclusion of work to summarize results, issues, and the impact of deficiencies and proposed solutions to problems identified. Developed client relationships and delivered high quality professional day-to-day execution of engagements.
2009 LANSDOWNE PUB, Boston, MA USA
2008 MASA RESTAURANT, Boston, MA USA Server
LANGUAGES AND TECHNOLOGY Languages English: native language Technology Microsoft Office, Lotus Notes, Outlook, Bloomberg, Opera, Fidelio, Delphi, Micros, POSitouch
INTERESTS
Coordinator for ESSEC MBA Industry Leader Conferences; Teacher’s Assistant: Financial Accounting (2010), Leading and Motivating (2010),Advanced English (2009), Travel, Food and wine tasting, reading about hospitality trends, sports (including volleyball, basketball, squash, tennis)
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Vishal TAYSHETE
Tel: + 33 (0)662231952 Email address: [email protected]
Date of birth: Nationality: Indian 8th November 1987 CAREER OBJECTIVE
To enhance my professional skills in strategy and finance division of the real estate industry.
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)
2007- 2008 Hotel And Tourism Institute, Vevey, Switzerland Bachelor of Science in Hospitality Management
PROFESSIONAL EXPERIENCE
2010 Jones Lang LaSalle, Abu Dhabi, UAE 6 months Intern Assisted in market studies and analysis for mixed-use projects. Coordinated and produced market intelligence & quarterly reports. Responsible for data population & monitoring Involved in preparation of market overview reports for international clients pertaining to investments. Responsible for updating property master list for Agency. Worked closely with capital markets division & supported strategic consulting.
2008 – 2009 Pratik Consultancy Services, Mumbai, India 1 Year ( real estate consultancy related to feasibility studies & research of small scale hotels & resorts) Junior Consultant Assisted in the hospitality development projects around Mumbai, India. Involved in various projects on property level repositioning. Conducted the feasibility studies for different small scale resorts around Mumbai, India Data population & monitoring.
2007 – 2008 Hotel La Reserve, Geneva, Switzerland 7 months (Member of the design hotels & The leading small hotels of the world) Intern – Food & Beverage Management Prepared the “mise-en-place” Worked in starter and dessert section Worked as supervisor for banquets. Managed inventories and maintained food quality
2005 – 2006 Aroma Restaurant, Punjab, India 14 months (Classic Indian cuisine Restaurant) Management Trainee – Food & Beverage Management Prepared the “mise-en-place” Served as Head Chef for starter section Assisted the Executive Chef with budgeting, menu – planning. Managed inventories and maintained food quality.
LANGUAGES AND TECHNOLOGY
Languages Marathi: native Hindi: fluent English: fluent French: conversational Technology Microsoft Office (Excel, Power Point, Word, Access), Adobe, Internet & Database management
INTERESTS
Travelling, keen interest in cricket, cooking & trying different cuisines
68
Laura TERMENS
Tel: + 33 (0)6 34 99 63 54 Email address : laura_termens@ hotmail.com
Date of birth : Nationality : 12th November 1984 French
EDUCATION
2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentrations in General Management and Entrepreneurship
2007 – 2008 Escuela Bancaria y Comercial, Mexico City, Mexico Diploma in Management (Teaching in Spanish)
2002 –2006 Université Paris 10, Nanterre, France Bachelor Degree in Foreign Languages and Business
PROFESSIONAL EXPERIENCE
2009 – 2011 Marriott Hotel Champs-Elysées, Paris, France Financial Department Apprentice Trained to Assistant Controller, Credit Manager, Accounts Payable and General Cashier positions Participated in Balance Sheet and P&L elaboration Handled quarterly internal audits Coordinated Electronic Credit Card machines’ replacement (4 month project) Responsible for Pay Masters follow up and relationships with the bank
2008 – 2009 Le Méridien Etoile, Paris, France (4*, 1025 rooms) Receptionist/Rooms Controller In charge of check-in, check out, reservation, cashier duties and payments Dealt with customers’ requirements and room allocation Ensured proper handling of airline contract rooms, show rooms, pre-check ins and reports Responsible for writing down Standard Operating Procedures
2007 – 2008 W Hotel, Mexico City, Mexico (5*, 256 rooms) Welcome Desk Agent Ensured check-in, check-out and follow-up of guests’ requirements In charge of cashier duties (currency exchange and payments
2006 – 2007 W Hotel, The Whiskey Bar, Mexico City, Mexico Head Waitress Supervised of a team of 4 waitresses Trained staff according to Gerber Bars standards
2005 Groupe ELIOR, Paris Bercy, France (3months) Human Resources and Payroll Internship
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: Fluent Spanish: Fluent (4 years in Mexico) Technology Proficient in use of Microsoft Office (Word, Excel, PowerPoint, Outlook), Opera, Micros, Galaxy
INTERESTS
Sports: Member for 9 years of “Sangs-Mêlés” dance association Hobbies: Contemporary literature, Cinema
69
Joanne TOURRE
Tel: + 33 (0)6 22 11 34 97 Email address :
Date of birth : 22nd June 1988 Nationality : French CAREER OBJECTIVE
To pursue a career in Audit
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) ( IMHI)
2006-2009 Lycée hôtelier JEAN DROUANT (Médéric), Paris, France Undergraduate Diploma in Hospitality, major Marketing and Accounting
PROFESSIONAL EXPERIENCE
April –Sept HOTEL MARRIOTT RIVE GAUCHE (4 star), Paris, FRANCE 2010 A 757 rooms, Business Chic Hotel Cost Controller Controlled revenue and statistics through Micros, Opera and Sun. Created, implemented and controlled procedures Analyzed breakfast, events and projects (brunch, night and day party) Audited department Computed and analyzed F&B ratio and inventories
April-August HOTEL PRINCE DE GALLES (4 star), Paris, FRANCE 2008 A 170 rooms Starwood-Hotel on the Champs Elysées Rotating Financial Department’s Intern Controlled cash flows and credit card income (general cashier) Controlled total income and statistics on Opera and Micros (income) Controlled clients’ invoicing and followed up on payments Handled supplier’s bills and prepared their payments (suppliers accounting)
April-August BELLE HAVEN YACHT CLUB, Greenwich, USA 2007 A Private Club with three F&B outlets: Bar, Casual and Fine Dinning F&B Manager’s Assistant Planned banquets: weddings, concerts, dinners (from 30 to 250 guests) Managed and trained a small team of waiters Assisted kitchen production for appetizers and desserts
August MEINSBUR (4 star), Bendesdorf, GERMANY 2006 A small independent hotel, with a gastronomic Restaurant Intern in Service, Housekeeping and Kitchen
July-August TERRE NEUVAS, Paimpol, FRANCE 2004 Seasonal restaurant on the Pier. Up to 120 covers per service. Kitchen Clerk
LANGUAGES AND TECHNOLOGY Languages French: native, English: bilingual, German: professional Technology Microsoft 200- Opera-Micros-MC
INTERESTS
Association: Défi Plaquettes Hobbies: Modern Art, Travelling, Cooking Sport: Basket Ball, Cross country Activities at IMHI: Teaching Assistant-End-user, Member of the “Get Together” Welcoming team.
70
Agnès TROCARD
Tel: + 33 (0) 6.88.80.74.51 Email address: [email protected]
Date of birth: Nationality: French 22nd December 1984
EDUCATION
2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentration: General Manager, E-commerce and Entrepreneurship.
2005-2007 BTS Lycée de Gascogne, Talence, Bordeaux, France Undergraduate Diploma in Hospitality Management PROFESSIONAL EXPERIENCE
6 months - 2010 HTI Consulting, Johannesburg, South Africa Consulting company focused on Africa and Middle-East Junior consultant Advised on raise financing for a hotel in Mozambique. Conducted two pre-market researches in South Africa and Benin. Participated in the company everyday tasks i.e. accounting, tax declaration
October 2008 – August Restaurant “Le Cinq”, (150 covers), Bordeaux, France 2009 Private Italian restaurant Assistant restaurant manager Responsible for the food and wine service. Implemented the wine list (calculated item selling prices, negotiated prices with suppliers, cellar organisation). Responsible for cash receipts & cash handling.
October 2007 – One year experience abroad in Australia October 2008 Restaurant “Vue De Monde”, (40 covers), Melbourne Captain Handled 15 covers service with a sommelier and a chef de rang. Restaurant “Church St Enoteca”, (80 covers), Melbourne Floor Assistant Manager Assisted the manager with daily tasks - staff scheduling, controlled labour cost, inventory control & stocks.
May – Shangri-La, (5 star, 442 rooms), Wuhan, China August 2006 Luxury Chinese hotel
Food and Beverage Management Trainee Overview of the food and beverage section of the hotel Assisted the food and beverage manager in daily tasks Implemented HACCP sanitation standards and procedures Handled the service in the four restaurants of the hotel. Planned and trained team members with selling techniques & French service May – Golden Tulip, Paris, France August 2005 4 stars, 200 rooms Rooms Division Management Trainee In charge of guest relations Dealt with guests i.e. check ins/check outs, reservations, concierge services Responsible for all tasks on the checklist incl. making adjustments, creating reports. Cross-trained in housekeeping & reservations
LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: basic knowledge Technology Word, Excel, VBA, Power Point
INTERESTS
Financial Accounting teacher’s assistant for Bob Kastner Vice president for the student council Sport: Handball, football. G i i h i i d Filb i i i l d i i d i 71
Paula VISCIANO______
Tel: + 33 (6) 58 03 03 14 Email address:
[email protected] Date of birth: Nationality: French 28th April 1986 CAREER OBJECTIVE
Pursue a career in hospitality real estate management
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) Real estate, entrepreneurship, and general manager concentration
2006 -2007 Bachelor’s Degree in “Culinary engineering and Hospitality management “, with honours University of Aix-en-Provence, France
2004 - 2006 Higher diploma in management and marketing studies department, Polytechnic school of Aix-en-Provence, France
PROFESSIONAL EXPERIENCE
2009 – 2011 Park Hyatt Paris Vendôme 5 *, Hyatt Hotels, Paris Hotel Management Training, apprentice over 24 months Food and Beverage department - Assisted the F&B manager in his daily operations - Designed menus (updated the room service menu) - Controlled food cost - Worked in different F&B departments (room service, restaurants, banquets, bar) - In charge of all restaurant bookings
Banqueting Sales department - Participation in catering meetings - Handled guest enquiries - Priced and wrote proposals ar 2008 – 2009 One Aldwych 5 *, Campbell Gray Hotels, London Front desk - - Checked in/out - Handled new/existing booking and relevant queries - Ensured service at night audits - Upselling training
2007– 2008 Le Petit Nice Passédat 4 *, Relais & Châteaux, Marseille Assistant Housekeeping Manager - Responsible for 10 persons - Welcomed and interacted with the VIP guests - Inspected and supervised the cleaning of apartments - Involved in the design of the rooms for special requests - Coordinated the restocking of amenities - Organised time-schedules
2007 FOUR SEASONS Hôtel George V 5 *, Paris Housekeeper
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Technology Word, Power Point, Access, Excel, Sphinx Vega, Protel, Delphi, Respak and Micros
INTERESTS
Travel, reading, musical concerts, gastronomy
72
Gautier WEIGERT
Tel: Email address :
+ 33 (0)6 17 98 75 96 [email protected] Date of birth : Nationality : 25th August 1983 French EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited, IMHI) Major in Real estate, General Management and Entrepreneurship
2004– 2007 Hospitality and Catering school from Paris “Jean Drouant” , Paris, France Undergraduate Diploma in Hospitality & Catering
University of PARIS X, Nanterre, France 2002 – 2004 DEUG in History and Sociology
PROFESSIONAL EXPERIENCE
2009 – 2011 COMPASS Group France – Eurest, Châtillon, France Business and administration segment Sector manager junior (customer relation assistant director), Apprenticeship 96 million turnover for the region Assigned on special mission by the regional director Assist the sector manager in their duties Insure the control of the accounting of the restaurant portfolio In charge of the sector when the senior manager is not present
2008 – 2009 Hôtel restaurant « L’An 1600 » - Rochehaut, Belgium 4 months Sous chef de cuisine Assisted the chef to train and manage the team Insured the monitoring of the foodstuff’s supplies and the food cost In charge of the kitchen when the chef was not present
2008– 2009 Hilton Hotel LAX Los Angeles airport – L.A. California USA 8 months Management training as front desk supervisor
Managed team covering the front desk operations Controlled check-in and check-out, reservations and billing Ensured communication with housekeeping and management Made sure the standards were kept 2007-2008 Hilton Hotel Arc de Triomphe – Paris, France 6 months Night auditor Managed the reception desk during the night shift Supervised the hotel night audit accounting procedures Handled guest concerns and requests to ensure customer satisfaction
2005-2007 Hotel « Les Roches rouges » and « Casa Corsa », Piana, Corse, France 6 months each Intern as chef de partie and sous chef Followed the chef’s instructions Responsible for different kitchen departments First experience as a sous chef
LANGUAGES AND TECHNOLOGY Languages French (mother tongue), English (fluent), German (read, written, spoken), Technology Microsoft Office 2007, Micros, Fidelio, Fidelio ON Q for Hilton, Picasa design
INTERESTS
Travelling, cooking, oenology, swimming, art and culture in general
73
Souffian ZAERAOUI
Tel: + 33 (0) 6 24 23 17 98 E-mail address:
[email protected] Date of birth: 9th March 1985 Nationality: French
EDUCATION
2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management, IMHI (AACSB-EQUIS accredited) General Manager Concentration
2007 CFA UTEC, Marne-la-Vallée University, Emerainville, France Bachelor Degree in Hospitality and Tourism Management
2006 Lycée Saint Louis, Montargis, France Undergraduate Diploma in Hospitality Management
PROFESSIONAL EXPERIENCE
2009 – 2011 Pullman Paris Tour Eiffel, Accor – 4* hotel, 460 rooms Rooms Division Apprentice Welcomer: performed duties at front desk, cashier, concierge and reservations Night Manager: established all procedures and policies for night shift Implemented the iPad for the welcomers and event managers
2007 – 2009 Novotel Cardiff Centre, Accor, United Kingdom – 4* hotel, 138 rooms Food & Beverage Services Manager (1 year) Responsible for restaurant, bar, room service and C&B. Annual turnover of £1,7 million Managed a team of 1 assistant, 1 cost controller, 2 team leaders and 20 team members Forecasted F&B sales and costs to maximize revenue with high reactivity in order to achieve the department’s objectives Established the departmental budget for 2009 Created and successfully launched a special lunch offer in the bar Implemented and controlled department standards Ranked top 3 on Medallia (quality survey Novotel and Mercure UK) Results: financial audit: 96%, hygiene audit: 92%, operating margin: 36%
Assistant Food & Beverage Manager (8 months) Responsible for restaurant, bar, room service and C&B. Annual turnover of £1,7 million Managed a team of 2 team leaders and 20 team members Launched “Meeting@Novotel” concept for conferences
2006 – 2007 Marriott Paris Rive Gauche Hotel & Conference Centre – 4* hotel, 757 rooms Income auditor and cost controller apprentice Participated in stock management software implementation (Hotix ĺ Materials Control)
2006 La Brasserie Restaurant, Elior, Paris Orly Airport Captain (4 months)
2005 Sofitel Paris Forum Rive Gauche, Accor – 4* hotel, 782 rooms Credit accountant and cost controller trainee (4 months)
2004 Hotel de Crillon, Concorde Hotels & Resorts, Paris – 4* deluxe hotel, 147 rooms Waiter at “Les Ambassadeurs” restaurant trainee (2 months)
2004 Hotel La Mamounia, The Leading hotel of the World, Marrakech, Morocco – 5* hotel, 207 rooms Trainee in the kitchen and pastry (2 months)
LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Arabic: fluent Spanish: intermediate Technology Proficient use of Word, Excel, Power Point, Photoshop and Internet. Fidelio V7, Hotix and Rejane Notions of Flash, Opera, Betisoft, PI System, Micros and MC
INTERESTS
x A passion for gastronomy, luxury products and refinement x Travels: Morocco, France, Spain, Germany, Netherlands, Belgium, United Kingdom, USA
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MBA in Hospitality Management (IMHI)
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