September/October 2003 Contents Publisher Ice Skating Institute Is There a Glass Ceiling in the Ice Arena Industry?

July/August 2003

JamestownJamestown SavingsSavings BankBank IceIce ArenaArena

Also Inside: How to Market Your Facility to Tourists Small Town Ice Arenas of the Future Kids on Thin Ice Oct 12 - 17, 2003 Oglebay Resort and Conference Center Wheeling, Ice Arena West Virginia Institute of Management Management Education and Certification Program

Join the industry leaders of tomorrow and learn with the best at iAIM. In response to industry needs and in fulfillment of its mission, ISI offers the first comprehensive management education and certification program for ice arena managers, operators and programmers. Governed by a Board of Regents, under the direction of Jack Vivian, PhD., Presented by the the goal of iAIM is to Ice Skating Institute provide industry-specific education to enhance the knowledge, efficiency and effectiveness of each graduate. Instructors are selected from among the industry's most knowledgeable and experienced practitioners. What you learn at iAIM could make the difference in the success of your career and your facility.

For more information, call 972-735-8800 or visit www.skateisi.org volume 6, number 2 september/october 2003 contents Publisher Ice Skating Institute Is There a Glass Ceiling in the Ice Arena Industry? ...... 8 Editor by Jack Vivian, PhD Dianne Powell

Editorial Advisors Peter Martell How to Maximize Sales Patti Feeney Opportunities ...... 14

Print Production and by Susan Snyder-Davis Advertising Sales Manager Carol Jackson Jamestown Savings Bank Ice Arena . . .18 Art Director Cindy Winn Livingston by Sara Meyerdierks Hillgrove

Contributors Jack Vivian, Ph.D. Ice Arena Mold Contamination ...... 26 Susan Snyder-Davis Todd Bradley by Todd Bradley Tina Syer Sara Meyerdierks Hillgrove How Coaches’ Behavior Impacts The ISI EDGE (USPS 017-078, Athletes’ Motivation ...... 30 ISSN 1522-4651) is published by Tina Syer bimonthly; January/February, Jamestown Savings Bank Ice Arena March/April, May/June, Photo courtesy of Jon Elder Productions July/August, September/October, November/December; by the ALSO IN THIS ISSUE Ice Skating Institute, 17120 N. Dallas Pkwy., Ste. 140, Dallas, New Judges Manual Available ...... 12 TX 75248-1187. Annual Subscription Rate is $24.00 per year. Periodicals postage paid at Classified Ads ...... 15 Dallas, TX, and at additional mailing offices. ISI Fall Seminars Planned ...... 17 POSTMASTER NOTE: Send address changes to ISI EDGE, Tough Times Require Strong Leadership ...... 23 c/o The Ice Skating Institute, 17120 N. Dallas Pkwy., Ste. 2003 ISI World Recreational Team Championship Results ...... 25 140, Dallas, TX, 75248-1187. Printed in the U.S.A. Coaches Corner ...... 24 Subscriptions available through membership only. ISI Electronic Communications Tools ...... 31 ©2003 by the Ice Skating Institute. Reproduction in Judges Pass Certification Update Tests ...... 36 whole or in part is prohibited unless expressly authorized in writing by publisher. All rights reserved. Opinions expressed by contributors do not neces- DEPARTMENTS sarily represent the views of the Ice Skating Institute, the CROSSCUTS News and Notes ...... 4 publisher or the advertisers. Submissions of manuscripts, CALENDAR ISI Endorsed Competitions, Shows/Exhibitions ...... 16 materials, photographs, and artwork are made at mailer’s ICE ARENA ASSOCIATIONS NEWS ...... 32 risk and must include self- addressed envelope with suffi- GETTING CONNECTED ...... 36 cient postage for return. No ADVERTISERS INDEX ...... 35 responsibility will be assumed for unsolicited materials. ISI ISIA EDUCATION FOUNDATION REPORT ...... 22 reserves the right to edit mate- rial submitted for content and AND ANOTHER THING … Commentary ...... 38 space consideration. cancer patients and research efforts at the Dana-Farber Cancer Institute, will be held October 10-11, 2003 at the Bright Hockey Arena at Harvard Uni- versity. The exhibition, a 34-year tradi- Dedicated to providing leadership, tion, is organized by students of Eliot education, and services to the House at Harvard. The host of this ice skating industry. year’s exhibition will be 1992 Silver ice skating institute Medallist Paul Wylie. The show will fea- 17120 N. Dallas Parkway, Suite 140 ture 1994 Olympic Gold Medallist Dallas, TX 75248-1187 CrossCuts Oksana Baiul, 2003 National Pairs Phone: (972) 735-8800 Fax: (972) 735-8815 news and notes Champions Philip Dulebohn and e-mail: [email protected] Tiffany Scott, and brothers Parker and www.skateisi.org New Ownership for Colin Pennington. isi international headquarters staff Rainbo Sports Shop Executive Director An Evening with Champions brings Peter Martell After 35 years of owning and manag- together world-class figure skaters, col- Managing Director, ing Rainbow Sports Shop in Skokie, Member Programs and Services lege students, kids and doctors in an IL, Cale Carvell has sold a majority Patti Feeney effort to eradicate cancer. For more Controller interest in the company to a new information or to order tickets, call Karen Schaffer management team headed by Mike Membership Coordinator 617-493-8172 or go to www.anevening- Allenson. Allenson has over 15 years Kimberley Russelle withchampions.org. Editor of experience in retailing, merchan- Dianne Powell dising and marketing. Carvell will Advertising Sales and Print Production Manager focus on expanding Rainbo’s speed Carol Jackson skating business. For more informa- National Events Coordinator and tion on Rainbo Sports Shop, go to NEW CONSTRUCTION Skating Program Director Barb Yackel www.rainbosportsshop.com. Administrative Assistant • Scranton, PA – An Ice Box indoor Kathy Chase An Evening with Champions to skating rink is being built in Art Director Scranton. Cindy Winn Livingston Benefit the Jimmy Fund Information Services Coordinator Jeff Anderson • Georgetown, MI – Ground has An Evening with Champions, an Sponsorship Sales Manager been broken for a new approxi- Stuart Sedransky annual figure skating exhibition that mately $8 million municipal ice Telephone 972-735-8800 benefits the Jimmy Fund for pediatric arena. A grand opening is sched- isi officers uled for May 2004. President Jim Lange 1st Vice President Mike Paikin • Guangzhou, China – Grand View 2nd Vice President Gerry Hart Treasurer Jim Hartnett Mall, the largest shopping mall is Secretary Margy Bennett Asia, expects to attract up to Immediate Past President Boyd Wietecter 800,000 people a day. The mam- moth facility will house a 48-story directors District 1 Katy Hayden five-star hotel, a 30-story office District 2 Robyn Bentley building and an ice rink. District 3 Richard Arenella District 4 Jeff Doucette District 5 Shane Douglas • Detroit, MI – Campus Martius Park District 6 Carol Burns is a gift to the city from the Detroit District 7 Margy Bennett 300 legacy. The park will include District 8 Jimmie Santee District 9 Dan Smith green space and two concert stages District 10 Rebecca Anderson and will feature a fountain in the District 11 Liz Folger District 12 Janise Jensen summer and a skating plaza the District 13 Bob Knoerl size of New York’s Rockefeller Cen- District 14 Paige Scott ter in winter. District 15 Donald Bartelson District 16 Cindy Solberg District 17 Jos Pronk • Bethlehem, PA – After four years of District 18 Jean-Claude Detre planning and delays, construction Hockey Spiro Giotis Builders & Suppliers Doug Peters was started in June on a hockey rink Instructors David Santee at Bethlehem Works. The Philadel- Commercial Rinks Andy Deyo phia Flyers and Lehigh Valley Ice Public Rinks Al Tyldesley Schools, Colleges, Universities Vicki Korn Management kicked off the six- PSA Representative Gerry Lane month project to build the $7.5 mil- USFSA Representative Homer Hagedorn Lifetime Honorary Member Carol Zdziebko lion, two-rink Flyers Skate Zone.

Paul Wylie to host an Evening with Champions. 4 the edge september/october 2003 • Delmont, PA – Center Ice in Del- • Syosset, NY – A new outdoor facility the facility regularly. Residents mont has added a third sheet of ice housing an almost NHL-sized roller opposed to the closing circulated to meet growing demands for ice rink in the spring, summer and fall petitions to recall the mayor. time from hockey players and figure and an ice rink in the winter opened skaters. The new Allegheny Arena in June with NHLers Darius Kaspari- • San Antonio, TX – Goodwill Indus- rink is named for the Allegheny tis and Trent Hunter. “Le Colissee” tries has taken over space once occu- Hockey Association, a member of features boards, glass, goals, score- pied by the Crystal Ice Palace skat- the Pittsburgh Amateur Hockey board and signage in French. Skat- ing center. Association. The AHA plans to add ing director Manon Bibeau promis- teams and expand programs for es the finest instruction for skaters girls. In addition to the growth in while owner Michael Rudman NAMES IN THE NEWS hockey at Center Ice, the figure skat- promises guest visits by New York ing program has grown by 12-15 Islander players • Congratulations to San Jose Junior percent in the last year. Sharks ice hockey coach Luc Roy who received a Double-Goal Coach Award from Positive Coaching ARENA CLOSINGS Alliance for his efforts to provide a ARENA OPENINGS positive environment for his team. • Parma Heights, OH – Parma • McCall, ID – The Manchester Ice and Heights owned Greenbrier Ice Rink • Congratulations to Richard Event Center, a year-round ice rink, closed in June amid controversy. Dwyer, recipient of the Skaters’ opened in June in downtown City officials decided in 2002 to Fund’s Ambassador Award for McCall with a ribbon cutting, dedi- close the rink this year due to its humanitarian service. The award cation and ice show. The $6.2 mil- operating deficit and need for up to recognizes Richard Dwyer for his lion, 650-seat center has windows $500,000 in capital improvements. years of service, love and caring for overlooking Payette Lake and an The closing was recommended by the sport of figure skating. NHL-sized sheet of ice. The center is a 10-person task force that con- the project of the Rich Sabala Foun- ducted a nine-month study and • Suburban Sports Group has hired dation, founded by Rich and Diana found that fewer than one percent Ian Herbers as assistant manager Sabala in memory of their son. of Parma Heights households used of Novi Ice Arena in Novi, MI. Her-

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the edge september/october 2003 5 ...Continued from page 5

bers’ experience includes being a ate West Suburban Arena for eight has 35,000 feet of new pipe and con- Suburban Hockey Schools instructor years has been approved. FMC crete. Coolant leaking from the old for a year. Herbers played junior offered the base rent plus $443,000 pipes caused the rink to be shut hockey in the Western Hockey worth of capital improvements. down last winter. League and played hockey at the FMC agreed to purchase the equip- University of Alberta while earning ment currently in use at the arena • Cudahy, WI – The developer of the his degree in physical education. He and transfer ownership to the town. planned $27 million Powerade Ice- has played for the Edmonton Oilers A new electric Zamboni has been port asked the city of Cudahy for American Hockey League affiliate, ordered, with new dehumidifica- more time to provide details of the the Detroit Vipers, the Tampa Bay tion, a new arena ceiling, new floor- project’s budget. Sportsites LLC, the Lightning and the New York ing and other improvements on the real estate developer, hopes to also Islanders. way. Over the lease period, the develop LakePort Village, a proposed refrigeration system will be replaced 35-acre mixed-use development to • Jeff Bardwell is the new Arena along with the dashers and most of surround the five-rinks facility. The and Properties Manager at Everett the facility’s mechanical systems. 210,000-square-foot Iceport is sched- Arena in Concord, NH. FMC will devote one-half of one per- uled to open for the summer of cent of revenue to a Community 2004. In addition to the five rinks, Investment Program that will fund Iceport is to feature a wireless Inter- scholarships, charity events and net café and kiosks, a performance RINK RUMBLINGS other programs. FMC now operates enhancement center, gaming room, 17 public ice arenas throughout MA. study hall, day care, and food and EAST beverages areas. • York, PA – Officials with the York • Zullinger, PA – The 35,596-square- City Recreation Corporation’s ice NORTHWEST foot building that housed the Doris rink at Veteran’s Memorial Park are I. Billow Ice Arena for two years cautiously optimistic about being • Hood River, OR – Developers want went on the auction block in July. able to meet their November bond to turn a tiny, 75-year-old ski resort The $2.8 million arena, which payment of $181,492 and next into a year-round attraction with opened in December 1997, was sold May’s payment of $446,492. Plans to 450 housing units and a resort with for $400,000 to two businessmen increase revenues include turning an ice rink, biking and hiking who hope to reopen it. The building the 6,000-square-foot mezzanine trails, a golf course, hotel and had been gutted and the ice-making space originally designed for a restaurants. A coalition called system, Zamboni and rental skates restaurant into an all-purpose room Cooper Spur Wild and Free oppos- sold after a bank foreclosed on the for corporate parties, dances and es the plan citing concerns about facility in 2000. bingo. Summer day camps offering damage to the local watershed, skating and an array of sporting, soaring land values and the poten- • Bennington, VT – A feasibility educational and recreational activi- tial impact on wildlife, including study is to be conducted to deter- ties are planned along with efforts to elk that winter near Cooper Spur. mine the practicality of building an solicit business and government ice skating rink at Bennington’s entities for funds to increase the • Moscow, ID - $165,000 has been recreation center. number of learn-to-skate programs donated to the Palouse Ice Rink Asso- for inner city kids. ciation for ice rink improvements. • New York, NY – A new $15 million Sports Complex, slated for the hang- MIDWEST er area of Floyd Bennett Field in the CANADA Gateway National Park, will house a • Hoffman Estates, IL – A verbal agree- full-sized ice hockey rink as well as a • Windsor, ON – City Council mem- ment between the Chicago Wolves bers are considering a joint arena smaller rink for recreational skating and Hoffman Estates park district and pee-wee hockey. Other ameni- and stadium venture with the Uni- officials calls for the addition of a versity of Windsor. The proposed ties planned include six full-sized skating facility to the park district basketball and volleyball courts, out- 6,500-seat stadium and 5,000-seat community center. Under the plans, arena is estimated to cost $35 mil- door football and soccer facilities, a the community center would also be 3,500-square-foot gymnasium with lion. The university is committed to expanded and rehabbed. If building the stadium. men’s and women’s locker rooms approved, the skating facility will and saunas, a climbing wall, game include two NHL-sized rinks, one and party rooms, a food court and accommodating 700 spectators and Editor’s Note: “CrossCuts” is com- pro shop. Floyd Bennett Field served the other 300. Plans call for a pro piled from press releases and pub- as the city’s first municipal airport in shop, video wall and concessions lished reports. Submit information to 1928 and was heavily used by the area. The Wolves would use the facil- Editor, ISI EDGE, 17120 N Dallas Navy during World War II. ity for practice only. Pkwy, Suite 140, Dallas, TX 75248- 1187; fax to 972-735-8815; e-mail • Natick, MA – Facility Management • Milwaukee, WI – Red Arrow Park’s to [email protected]. Corporation’s bid to lease and oper- ice rink’s renovated cooling system 6 the edge september/october 2003

Is There a Glass Ceiling in the Ice Arena Industry? by Jack Vivian, Ph.D.

here are the female managers in the ice arena teaching and coaching university hockey and football teams industry? When dealing with ice arenas in the at the time. A college graduate, she combined fundamental WUnited States, I find there are few women in man- training in business with a keen ability to solve problems and agement or operations positions. With the recent advances see the “big picture.” When I moved on to professional women have made in other industries, it is alarming that our hockey, she wasn’t even considered as my replacement. field has so few. This leads one to ask what factors have contributed to the low number of females advancing to the man- Over the years, the women I have observed and been associ- agement level in the ice arena industry. ated with have confirmed what the literature on management skills indicates; women have better consensus and Successful managers realize that they need the best talent if team building skills than their male counterparts. Men are their business is to succeed and be the best. I have managed more direct and authoritative, as is yours truly. I can howev- people in the ice arena industry for more than 37 years, and er think of many past and present skating directors, office I have yet to figure out why it has taken women so long to managers, concession and pro shop workers who would advance within the industry. There have been many times make outstanding arena managers, if given the chance. I over the years when I have observed successful women in ice don’t believe their lack of opportunity resulted from a per- arena positions, but they did not advance. ception that they didn’t want the responsibility or were more interested in motherhood, as some would lead us to believe. I recall a woman I worked with, an outstanding office man- Nor did they lack proper credentials or physical skills to per- ager who performed many management tasks since I was also form the job. Continued on page 10...

8 the edge september/october 2003 the edge september/october 2003 9 ...Continued from page 8 Sadly, I have not come across many women in the opera- look to the leadership in community governments for one of tions and maintenance side of our industry, although we the solutions. It would appear that recreation directors and hope to change that through our iAIM Certificate of Oper- city managers are male dominated professions; thus, if a ations program; iAIM encourages all students to become good old boys network is in effect, the tendency is to appoint actively involved in all facets males to subordinate posi- of the business. Surely, we will tions. Whether politics and find females with the interest the dominance of males in and skills to perform these that segment of society have tasks. Since communication, Life in our industry is diffi- contributed to this phenome- organization and attention to non would be an interesting details are more important cult enough without trying study. than physical or mechanical skills, I am confident that to succeed in management Management in the 2000s has when it finally does happen, changed the way it looks at these individuals will do a lot by appointing only men to and involves itself with the to attract a whole new breed of workforce. With workers and competent, qualified females important positions. managers alike stressed out by to the operations and mainte- the demands to do more with nance side of the business. less and fears about losing jobs, the workplace is not Life in our industry is difficult enough without trying to quite the picture of sweetness and happiness of the 80s and succeed in management by appointing only men to 90s. Nor is it all doom and gloom either. There is evidence important positions. I don’t believe good managers select of new employee and management attitudes toward work — key contributors based on a prejudiced point-of-view. The - and each other. This cannot help but boost females into fact, however, is that there may be a “good old boys” net- management positions. work that contributes to the current situation. The worker of today is looking for a career, not just a job. Due to the fact that many arenas in the past have been More individuals are looking at jobs as professions and come owned and operated by municipalities, maybe we should to the workplace with a higher level of technical competence

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10 the edge september/october 2003 the edge september/october 2003 11 ...Continued from page 10 than their predecessors. Furthermore, today’s workforce has a broader understanding of issues, such as business costs and accounting, contract negotiations, working with and moti- vating people, than in the past. There is no question that females are going to be the dominant force in a workforce that males comprised in the past. Most colleges and universities are graduating more females than males, and these young people are professional, aggressive and talented. New Judges Manual If it is true that females have better team building skills than Available males, the future looks much brighter for their inclusion into management positions in our industry. It has been proven Judging at ISI competitions is done by trained that providing a setting where employees’ ideas and concerns and certified ISI coaches. All ISI Associate Mem- are welcomed has resulted in issues being addressed and bers must pass a certification test before serving resolved in their infancy, before they escalate into formal as a judge. Most answers to test questions can grievances. If women can do this better than men, all the be found in the current editions of the Skaters better for our industry. The empowerment of the workforce and Coaches Handbook (2002-2003), Com- is in everyone’s best interest, not just management’s. petitors Handbook (2002-2003) and the recently updated and released 2003 edition of With the unprecedented growth in the ice arena industry, the Judges Manual. we need to do more to attract women into arena management. Start by assessing your current employees and pro- It is imperative that ISI judges be aware of the moting and mentoring female employees. We have a lot to rules of competition and the latest rule revi- learn from them; they will make a valuable contribution to sions. If you have not obtained your copy of our industry. the NEW ISI Judges Manual, please contact the ISI Orders Department at 972-735-8800 to * Dr. Jack Vivian is the Director of the Ice Arena Institute of Man- place your order. agement and a recognized authority in the field of arena planning, development, management and operation.

12 the edge september/october 2003 Facility Management Corporation FMC to Operate West Suburban Arena P.O. Box 93, Rockland, MA 02370 NATICK, MA – Facility Management Corporation (FMC) of Norwell, MA has reached an agreement with •Innovation the Town of Natick, Massachusetts on an 8-year lease for West Suburban Arena. With the signing of this lease, FMC •Efficiency now operates 17 public ice arenas throughout Massachusetts. •Service The Town of Natick purchased the West Suburban Arena in 1988 and began leasing it to a local non-profit organization to manage for •Vision the nominal fee of $1.00 per year. The Town chose not to renew the lease at its expiration in 1998 citing dissatisfaction with the condition of the facility and a lack of priority scheduling for local hockey groups. The organization filed a lawsuit preventing the Town from evicting them, arguing that their lease with the Town automatically renewed. After losing the judgment in the initial case, the Town appealed. Early this year, Town officials were notified that they had won the appeal and were free to evict the operator. In May, the Natick Board of Selectmen issued a Request for Proposals (RFP) for the arena lease in hopes of attracting a professional ice arena management firm willing to invest in capital improvements badly needed at the facility in exchange for a lease. At the Natick Selectman’s meeting on June 16th the Board considered two proposals it • Feasibility had received then voted unanimously to accept FMC’s proposal and authorized the Town • Design Administrator to negotiate the final terms of the lease. FMC offered not only the base rent of $475,000 required by the RFP, but also another $443,000 worth of additional capital • Vending improvements over the 8-year agreement. • Food Services As part of their proposal, FMC agreed to purchase the equipment currently in use at the • Marketing arena that is owned by the previous operator and transfer the ownership to the Town. • Programming Further, FMC will begin a Community Investment Program that will dedicate a percentage of arena revenue to fund scholarships and other local charitable causes. “It’s our way of Consulting • making sure the rink benefits everyone in the community and not only those people who • Planning skate at the facility,” said Rob McBride, President of FMC. This program is also in place • Management at other arenas operated by FMC. • Operations “We are very excited to have this opportunity to partner with the Town of Natick,” McBride went on to say, “This is a wonderful facility with a rich history of hockey and figure skating. It is a very important recreational asset not just for Natick but all the surrounding communities as well. We look forward to improving the facility and offering quality programs for everyone in the community to enjoy”. Facility Management There is a substantial amount of work to be done at the arena. A new electric Corporation is an Zamboni has already been ordered, with new dehumidification, a new arena innovative leader of ceiling, new flooring, and many other improvements on the way. Over the lease public recreational facility period the aging refrigeration system will be replaced along with the dashers and most of the facility’s mechanical systems. The arena will re-open under management, specializing FMC management on August 4th. in ice rink operations. FMC’s JOIN THE FMC TEAM! As a growing leader in the industry, FMC is always team has over a century of looking to add quality individuals to our management combined experience in the industry, team. Immediate openings are available for: · Senior Management it is time to put their knowledge and · Arena Management If you have ice rink experience and are interested skills to work for you! Call us today: in learning more about employment opportunities with FMC contact our Human Resources Department at: 781-982-8166 / www.fmcarenas.com 781-982-8166 ext. 107 or [email protected] How to

Maximize Sales

MAXIMUM SOLUTIONS, INC. HAS THE PERFECT SOFTWARE Opportunities SOLUTION FOR ANY FACILITY! by Susan Snyder-Davis

Proud scheduler of over 22,000 facilities! nce a customer walks through the door, whether a regular or a newcomer, he or she is someone inter- Instantly improve the productivity, ested in your facility and the programs you offer. profitability, and efficiency of your facility! O You don’t have to sell this person on coming to your facil- Print a variety of statistical, financial, ity, but are you maximizing your sales opportunities with maintenance and administrative reports your customers? for customers, teams and facilities – both schedules and calendars! Consider and take advantage of the following opportunities Allow the community to view facility to maximize your potential sales. schedules online! • Food combo packages provide a terrific opportunity to

Let customers make ice-time requests or sell a drink and chips or fries with a sandwich. register for programs online! • Add giant-sized food items such as giant drinks, giant Export schedule data directly to your fries, and any food items you can sell as an extra large Youth Association scheduler! size. People are willing to pay for the bigger size.

• Purchase custom buttons for your employees to wear

that remind customers you’re selling something spe- Facility cial. These button can read, “Ask Me About Our Birth- Reservations day Party Packages!” or “Ask Me About Our ….” Be Program League sure to tell your staff to ask customers to try addition- Registration Scheduling al products. • Offer family packages to customers. Give families the option of paying one price to visit your facility for six months or for a year. Think about what you need to Membership YOUR FACILITY Point Management Of Sale charge to make it worth your while and what would be appealing to customers. Remember that a family that buys an annual pass to visit your facility may come back Online Online more times than they would otherwise, and each time

Requests & Schedule they visit they are buying more food and purchasing Purchases Viewing more merchandise. • When your customers buy birthday party packages, are you mailing them fliers with suggestions of all the addi- What our customers are saying: tional services or items you can provide to make their life easier and their parties more fun? Your staff might “I consider MaxFacility to be the third most important asset call birthday party customers to suggest additional in my arena – right behind the refrigeration system and items to purchase for parties. Customers can be direct- resurfacer.” - Mark Vaughan (Eagan Civic Arena, Eagan, MN) ed to visit your website where you post additional items “The greatest benefit I have received from using MaxSolutions and services for parties. Let them know they can add a software has been peace of mind and more energy. It allows cake, extra activities or time, goodie bags, extra tokens me to complete other tasks I never seemed to be able to get to and special entertainment. before. I remember all too well how it was before I started • Do you make sure that every parent visiting your facility using MaxFacility and I certainly would never want to return receives a brochure or flier about your birthday party or

to those days.” - Lee Roy (Travis Roy Arena, Yarmouth, ME) group party packages? This includes all the parents who are guests at birthday parties at your facility. For more information, please contact us at: • When selling parties to groups, do you make special offers Maximum Solutions, Inc. such as “book three parties and receive a free party or 7703 Normandale Rd., Suite 100, Edina, MN 55435 receive significant discounts”? 800-976-6646 • The last time you visited a circus or an amusement park, www.maxsolutions.com you probably saw the staff selling light-up swords, fiber

optic flashlights and neon necklaces during the show or at the closing. Why not stock up on these or similar fun items and let your staff wear/demonstrate them and watch them sell like hot cakes? 14 the edge september/october 2003 • If you have a fun selection of toys at your redemption or novelty counter, be sure to have your staff demonstrate the toys. Seeing a toy in action often leads to sales. If you don’t have games and a redemption center, having a novelty toy counter is a great high-profit center with kids.

Don’t miss the opportunities you have to sell more to an already captive audience. Remember, your customers have already said “yes” to being your guests.

* Susan Snyder-Davis is the owner of Kids Marketing Factory and author of Marketing Your Family Entertainment Cen- ter and Special Events for Family Entertainment Cen- ters. She can be reached at [email protected].

Classified Ads

Immediate opening for Hockey Director - Skate- town Ice Arena in Roseville, CA is currently accepting resumes for a hockey director to manage and grow our youth and adult house leagues, all hockey instruction- al programs, drop in hockey programs, tournaments, camps, and hockey officials programs. In addition to overall responsibility for the hockey department, the person in this position will be a member of the Skate- town management team. Previous successful experience as a hockey director is preferred. Strong organizational, management, customer service, and team-member skills are required. Send resumes to scott@skatetown-roseville.com.

Pro Shop Manager - Skatetown Ice Arena in Roseville, CA is currently accepting resumes for a person to manage our retail pro shop. Our 1,200 sq. ft. pro shop carries a large selection of hockey and skating merchandise. Previ- ous successful experience as a retail manager is required. Hockey and skating retail sales is a plus. In addition to overall responsibility for the pro shop, the person in this position will be a member of the Skatetown management team. Strong organizational, management, customer service, and team-member skills are required. Send resumes to [email protected].

The Sunrise Ice Skating Center is seeking an Assistant Manager - applicants must be computer lit- erate, have strong written and orals skills, exceptional organizational skills, outgoing personality, customer service orientated, well groomed – polished. Work week is 6 days, 48 hours. If you’re interested in applying, please fax your resume to 954-749-6226, attention Michael A. DiCapua – no phone calls.

Zam Driver/Closer - Skatetown Ice Arena, located in Northern California, is seeking a full-time arena maintenance person for the 5 pm – close shift.Work includes ice maintenance, resurfacer maintenance, cleaning, and minor repair work. Prior experience in this position is a plus, but not required. Send resume to [email protected]. CALENDAR ISI ENDORSED COMPETITIONS, SHOWS/EXHIBITIONS (Due to printing deadlines, events endorsed by ISI after July 25, 2003 are not listed.)

September 2003 17-19 Ice Sports Forum January 2004 December 2003 Brandon FL Competitions 2003 Fall Competitions Shows/Exhibitions Challenge 17-18 Ray & Joan Kroc 2-4 Ice Chalet 24-25 Bielenberg Sport Community Knoxville TN Center Center The Nutcracker on Woodbury MN San Diego CA Ice XVI Skate Woodbury 2nd Annual ISI 6-7 Park District of ISI Classic Open Competition Franklin Park 25-26 Winterland Skating Franklin Park IL School February 2004 Holiday Recital Rockland MA Competitions 7 George S 17th Annual DeArment Ice Halloween Classic Arena 25 Incredible Ice Meadville PA 12-14 Charles Moore Coral Springs FL Learn To Skate Arena 4th Annual Holiday On Ice Orleans MA Incredible Recital 2003 Adult Challenge 19 Arctic Ice Arena Championships 31-11/2 Yerba Buena Ice 13-15 Centennial Orland Park IL 20-21 Skating Edge Ice Skating Center Sportsplex Ice Holiday Exhibition Arena San Francisco CA Arena 20-21 Yerba Buena Ice Harbor City CA Skate SF 2003 Nashville, TN Skating Center Skating Edge ISI ISI Winter San Francisco CA Open Competition November 2003 Classic Holidaze 2003 21 Dr Pepper Competitions 21 Ice at The Parks StarCenter March 2004 Arlington TX Plano TX 7-9 The Cooler Competition Christmas For All StarCenter Alpharetta GA Seasons 5th Annual 2003 26-28 Ice Chalet Challenge 2003 Knoxville TN 31 Easy Street Ice 27 Westminster Ice ISI Invitational Arena 8-9 Hampton Roads 35th Annual Arena Mississippi Valley Simi Valley CA Westminster CA Ice Plex Winter Ice Show Yorktown VA District Westminster ISI Competition Open 2003 2nd Annual Fall March 2004 Classic Open May 2004 Competitions Shows/Exhibitions October 2003 December 2003 1-2 Fairfax Ice Arena 26-28 Zion Ice Arena Competitions Competitions Fairfax VA Zion IL 3-5 Arkansas Figure Fairfax Ice Arena “Hooray For Skating Association 6-7 Eastridge Ice Arena Annual ISI Spring Hollywood” Springdale AR San Jose CA Competition 28 George S Ozark Invitational Finale 2003 DeArment Ice September 2003 Arena Shows/Exhibitions Meadville PA Learn To Skate 7-11 Families Give Back Boot Skater N For additional New York NY Boogie calendar information, Stars, Stripes & Skates Icetravaganza April 2004 check ISI’s fabulous 13 Park District of Shows/Exhibitions NEW website at Franklin Park Franklin Park IL 23-25 McFetridge Sports www.skateisi.org Open House Center Chicago IL “City Lights” 16 the edge september/october 2003 ISI Fall Seminars Planned

s part of ISI’s ongoing dedication District 4 District 10 to providing education, leadership District Representative: Jeffrey Doucette District Representative: Aand services, the Institute is again Phone: 302-831-4634 Rebecca Anderson offering FREE Fall Seminars for instructors, E-Mail: [email protected] Phone 605-367-3820 program directors, managers and staff. Website: Seminar: September 21, 2003 “ISI’s Fall Seminars are an exceptional www.isidistrict4.homestead.com Contacts: value,” says Patti Feeney, ISI Director of Sally Rech and Rebecca Anderson Member Programs and Services. “Anyone District 5 Plymouth Ice Center interested in networking with peers and District Representative: Shane Douglas upgrading their skills should attend their Phone: 601-936-0002 District 11 district’s fall seminar. Whether you’re new E-Mail: [email protected] District Representative: Liz Folger to the ISI program or a long-time member, Managers Seminar: September 20, 2003 Phone: 972-831-2480 there is value for everyone.” Contact: Larry LaBorde E-Mail: [email protected] Phone: 865-588-1858 Managers Seminar: August 10, 2003 Fall Seminars offer exceptional educa- E-Mail: [email protected] Instructors Seminar: August 10, 2003 tional opportunities for ISI members. Instructors Seminar: Take advantage of the opportunity to September 21, 2003 District 12 network with school directors, instruc- Contact: Larry LaBorde District Representative: Jenise Jensen tors and managers. Plan now to attend Phone: 865-588-1858 Phone: 970-547-9974 your District Seminar. E-Mail: [email protected] E-Mail: [email protected]

Two new manuals are available from ISI for District 6 District 13 Fall Seminar attendees – one for arena staff District Representative: Carol Burns District Representative: Bob Knoerl and management called Scoring Goals with Phone: 313-429-1086 Phone: 503-625-5757 ISI and one for instructors and program E-Mail: [email protected] E-Mail: [email protected] directors titled Achieving Goal with ISI. Instructors Seminar: Managers Seminar: September 5, 2003 These manuals are free to seminar atten- September 14, 2003 Instructors Seminar: September 5, 2003 dees. Members who cannot attend a sem- Contact: Carol Burns Contact: Lisa Mizonick-Knoerl inar can purchase a manual from ISI. The Melvindale Civic Arena Phone: 503-625-5757 cost is $15 per manual, plus postage and Melvindale, MI handling. To order a copy, call 972-735- District 14 8800, extension 213 or send e-mail to District 7 District Representative: Paige Scott [email protected]. District Representative: Margy Bennett Phone: 415-777-3727 Phone:614-766-4689 E-Mail: [email protected] District 1 E-Mail: [email protected] District Representative: Katy Hayden Instructors Seminar: Date TBD District 15 Phone: 781-740-2255 Goggin Ice Arena District Representative: E-Mail: Oxford, OH Donald Bartelson [email protected] Operators Seminar: October 22, 2003 Phone: 909-986-0793 Instructors Seminar: Alice Noble Ice Arena, Wooster, OH September 21, 2003 District 16 Contact: Katy Hayden District 8 District Representative: Cindy Solberg Rockland Rink, Rockland, MA District Representative: Jimmie Santee Phone: 907-694-7328 Phone: 847-692-8595 E-Mail: [email protected] District 2 E-Mail: [email protected] Instructors Seminar: District Representative: Robyn Bentley Managers Seminar: August 11-13, 2003 September 13-14, 2003 Phone: 607-533-7045 Instructors Seminar: Contact: Glynne Tjomsland Fax: 607-533-8899 September 23, 2003 Ben Boeke Ice Arena, Anchorage, AK E-Mail: [email protected] Contact: Diana Himmel-Krewer Phone: 907-243-2848 Northbrook Sports Center District 3 Northbrook, IL District 17 District Representative: Phone: 847-291-2993 District Representative: Jos Pronk Richard Arenella E-Mail: [email protected] Phone: 31(0) 20 6418167 Phone: 516-775-7862 E-Mail: [email protected] E-Mail: [email protected] District 9 Instructors Seminar: District Representative: Dan Smith District 18 September 21 or 28, 2003 Phone: 816-505-2244 District Representative: Floyd Hall Arena, Little Falls, NJ Jean-Claude Detre Managers Seminar: October 28, 2003 Phone: 863-427-2505 Danbury Arena, Danbury, CT For the latest updates on ISI Fall Seminar dates and locations, go to www.skateisis.org. the edge september/october 2003 17 Jamestown Savings Bank Ice Arena by Sara Meyerdierks Hillgrove

In the Beginning… In the case of Jamestown, New York, a good part of the solution had “ice skating” written all over it. Over the past 30 years, the sight of deteriorating or abandoned downtown areas in small New York State cities has Jamestown is a small city about as far west in New York become the rule rather than the exception. It began with the State as you can get. Its population of 35,000 declined southern population migration when fuel costs soared in the somewhat during the migration years. But those who 70s and income levels dropped. Fewer people meant fewer remained were determined not to leave, and with good shoppers and less need for goods and services that were usu- reason. The city is nestled in the southern tier of western ally located downtown. New York, with gentle hills of rolling farmland, and prac- tically on the shores of Lake Chautauqua, arguably one of Once fuel costs dropped and the population stabilized, how- the more beautiful lakes in the state. The quality of life is ever, there was another problem. Downtowns didn’t “come good, even during those long winters, particularly if you back.” Instead, a combination of suburban strip malls and are a figure skater or hockey player. And Jamestown has box stores with easier access and fewer plenty of those! parking problems slowly but surely drove shoppers, tourists - even Like Buffalo, only 60 miles businesspeople - away from away, ice skating is king in the hearts of the cities. Jamestown. For years, the Allen Park Municipal Center ice rink It is a problem not easily struggled valiantly to service all solved. How, after all, do the locals who aspired to be you “bring back” down- Wayne Gretzky or Michelle town areas? How do you Kwan. Ice skating wasn’t just a find that elusive store, or sport in this small city - it was a hotel, or building, or living part of the city, and when entertainment venue that the community was looking for will trigger the rebirth of a way to add a little the urban downtown, and turn abandoned into bustling?

Photo courtesy of Jon Elder Productions life to their downtown area, something with the patina of ice skating seemed a natural.

“Revitalizing a downtown area is a huge project, and many thought using a world-class ice skating facility as the lynch- pin was futile and a little far out,” said Dr. Thomas Cardman, executive director of the Gebbie Foundation. “Luckily, those of us who dreamed that dream persevered, and it’s given downtown Jamestown a whole new lease on life.”

Cardman should know. The foundation he heads, established in 1964 with the focus of supporting community- based programs in Chautauqua County, turned out to be the city’s philanthropic angel. In 1998 the City of Jamestown sent a grant proposal to the foundation for assistance in funding a new ice skating facility for the city. Cardman eventually took the reins and steered the project through. He approached the County of Chautauqua Indus- trial Development Agency, and with the help of seven other area foundations, came up with the financial backing that could make this dream come true.

The Nuts and Bolts

By February of 2000, the Gebbie Foundation had formed the Photo courtesy of Jon Elder Productions Jamestown Center City Development Corporation (JCCDC) Jamestown Savings Bank Ice Arena is home to 25 youth hockey teams. as a mechanism for financing and developing the ice arena, which by now had become a spectacular 110,000 square foot dream building with two NHL-sized rinks, a snack bar, pro industry and had a successful record in management that shop, training and exercise rooms, a walking track, meeting would impress the powers-that-be in Jamestown. After a rooms and outdoor amenities. It was to be located in the lengthy interview and proposal process, they chose Rink West End of downtown, a strategic placement for the pur- Management Services Corporation (RMS), a Virginia-based pose of spurring reinvestment in the deteriorating area. company that manages 20 facilities around the country, and has a solid history in working with municipalities. But it wasn’t as easy as just building a building. The building site was nowhere near empty. Several parcels of land needed to “I think the thing that impressed the Foundation and the be purchased and several businesses relocated. And because this JCCDC the most about us was the fact that we’ve managed was to be a charitable project, and Jamestown is truly a small probably more muni projects than any one else in the town whose people know and care about each other, the ideas, industry,” says Tom Hillgrove, president of RMS. “Work- feelings and problems of those established retailers were of ing with municipalities demands a unique approach to major concern. Businesses already on site needed to receive fair management, and only experience sharpens those skills. compensation, and the business owners needed to buy in to The ‘bottom line’ includes much more than just money. It the whole idea of revitalization, and to recognize the impor- includes public relations, community service, and making tant part they played in the overall scheme. In addition, the the community as much a part of the process as the con- city had no interest in losing its retail tax base, so the businesses struction crews.” needed to be relocated within the city borders. Paying attention to community concerns was top priori- It was a daunting task, but one that was incredibly successful. ty for of both RMS and the JCCDC. Together they craft- Eleven businesses were relocated - without resorting to eminent ed a long-range public relations campaign to keep domain - all within a seven-month period. Those businesses are Jamestown residents informed about every step of the now thriving in their new locations, and have only good things development and construction process. The plan includ- to say about the way they were treated during the whole process. ed ongoing interviews in the local press, town meetings, and a web site that was updated regularly with “progress” Relocation was only the beginning of the construction road- photos. By paying attention to details and being com- blocks. Six abandoned petroleum tanks had to be removed. pletely candid, the groups got the support of almost There were asbestos contamination problems. Pre- and post- everyone in Jamestown. construction challenges abounded. Not to mention the problem of finding the right person or persons to advise on the Not to say there weren’t bumps in the road. The most chal- rink’s construction and future management. lenging issue turned out to be convincing the residents in Jamestown that the new facility was not being built or sup- Managing the Chaos ported by their tax dollars, but with private money.

In the Fall of 2000, the JCCDC sent out a request for pro- “There was some potential bad feeling in the beginning when posal in order to identify a company that knew the ice rumors began flying around town,” said Glen Danischewski, Continued on page 20... the edge september/october 2003 19 ...Continued from page 19 the RMS Vice President who spearheaded the Jamestown project. “But we worked the issues out, including persuading some of the more vocal and influential media people in the area that the arena wasn’t going to raise taxes, but should improve the city’s quality of life. Once they understood what we were trying to do and how, their support was irreplace- able.”

Bringing Together the Pieces

Figure Skating As anyone who has been involved in a community-based project will understand, building concerns were only part of the mix that would make the Jamestown Ice Arena a success.Ice skating was a long-established sport in Jamestown, and that

meant there were thousands of skaters and non-skaters who had Photo courtesy of Jon Elder Productions a vested interest in how it would all work. In spite of its deteri- Pro Shop sales and service keep customers happy at Jamestown Savings Bank orating physical plant, the Allen Park municipal arena had been Ice Arena. home for 17 years to The Skating Academy, a figure skating school run by two very distinguished former champions. with public service demands. But CCYHA definitely had to Lenel Van Den Berg, from South Africa, won the National be considered a player when it came to assigning ice time. Championship of his country seven times, was a member of his Their nine state championships in the last 13 years – includ- nation’s international figure skating team, and toured profes- ing the Small High School State Championship in 2003 – sionally for seven years with Holiday on Ice. Kirk Wyse is a for- made them one! mer U.S. national competitor and gold medalist, and toured as a professional with Holiday on Ice and the Ice Capades before So while the architects drew, the earthmovers moved, and the becoming a full-time skating coach. In 1996, he was the chore- construction crews constructed, Rink Management was form- ographer for World Champion figure skater Todd Eldredge. ing symbiotic relationships that moved the project ahead in leaps and bounds. The first was with The Skating Academy and Together, these two men founded The Skating Academy in the JSC. The Skating Academy provided a strong reputation in Jamestown. From very humble beginnings, the school has figure skating and excellent coaches; the JSC provided a back- become one of the most well-respected skating schools in the bone and ongoing support; and RMS added its knowledge of country. Van Den Berg and Wyse have jointly coached skaters how to operate the best facility, and how to attract new skaters to four international medals and 14 national medals, and and keep the community involved and happy. they have done much of it from this quiet little corner of New York State. Of course, they don’t do it alone. Their staff The second relationship was with the CCYHA. The two includes well-known coaches in the areas of dance, move- groups worked together to be sure those who were already ment, conditioning and ballet, as well as figure skating. hockey players had the ice they needed, and those that weren’t were given the opportunity and incentive to play. To ensure the success of the new ice arena, it was imperative All partnerships proved to be win-win combinations. that Van Den Berg and Wyse be a part of the planning, and, naturally, they were excited at the thought of upgrading their Paying Its Own Way “work space.” In addition, they had a strong ally in the Jamestown Skating Club (JSC). Founded in 1971, the JSC Of course, the project needed to be backed up with more worked closely with the Skating Academy over the years to than just cooperation among the players. Although the Geb- keep the skating program at its high level. This group pro- bie Foundation and the other foundation supporters were vided the kind of skating support that most industry profes- extremely generous, the arena had to also earn its way. One sionals only dream of. The arena – and the city – needed their of the first major financial tasks was to find arena sponsors. help and backing, and they gave it wholeheartedly. This meant not only selling dasherboard ads and handling ad trades and equipment deals, but finding a major name spon- Hockey sor as well. A somewhat daunting task in a city that takes Another group that would definitely be a mover and shaker pride in its blue-collar origins and lifestyle, and where area in the new arena was the Chautauqua County Youth Hock- businesses make spending decisions very carefully. ey Association. The CCYHA has a membership of nearly 350 skaters who skate on 25 teams, not to mention their parents Getting a business in Jamestown to commit to a long-term and supporters. The group focuses on 4-17 year olds, male financial deal like building naming was not going to happen and female, and puts as much emphasis on building self-con- overnight. And it didn’t. But Rink Management had a strong fidence as it does on learning the basics of the game. marketing and sales background and had a track record of making sponsorship sales work. With the help of Cardman While the CCYHA was ecstatic at the thought of two beauti- and area business leaders, they approached the major busi- ful new sheets of ice, Rink Management Services was trying nesses in town and went to work. Their sales pitch on spon- to balance hockey demands with figure skating demands sorship — “It’s the Biggest Thing to Happen to Jamestown

Continued on page 37... 20 the edge september/october 2003 Rink Management Services Corporation The largest operator of ice skating facilities in the United States

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RINK MANAGEMENT SERVICES CORPORATION 804-550-7002 www.rinkmanagement.com 9400 Charter Crossing, Suite D, Mechanicsville, VA 23116 REPORT: t’s not every day or even every year that ISI skaters get • Gabriella Buscerni, Spot- to skate on the same ice as Olympic Silver Medallist light Light Entertain- ITimothy Goebel and Grand Prix Gold Medallists ment-Alpha, City of Tatiana Totmianina and Maksim Marinin. This skaters’ Southgate Civic Center, dream experience came true on August 1 for selected ISI Southgate, MI skaters at the 2003 World Recreational Team Champi- • Tera Zorn, Spotlight Dra- onships in Chicago. The occasion was the ISIA Education matic-FS 6, The Chiller at Foundation Benefit on Ice, an annual fundraiser for the Easton, Columbus, OH Education Foundation’s Scholarship Fund. • Kelsey Drewel, Freestyle 10, St. Peters Rec-Plex, St. Skaters and spectators look forward to this evening’s special Peters, MO display of outstanding talent highlighting all aspects of the • Diego and Julia Rodenas, ISI program. From Timothy Goebel, who started in the ISI Family Spotlight, The Ice program, to tots, adults and teams, all were represented. at Plaza Galleria, Cape Additional special guest skaters included Heather Aseltine, Girardeau, MO 2002 Education Foundation scholarship winner, and Kelsey • Heather Aseltine, Drewel, both of whom passed their Freestyle 10 test during Freestyle 10, Northbrook the competition. Sports Center, North- brook, IL “We extend our special thanks to all our skaters and coach- • Carson Dembrosky and es for their wonderful representation of the ISI program,” Haley Staniszewski, Cou- said ISIA Education Foundation President Donald Bartel- ple Spotlight, City of son. “Congratulations to all the competitors on completing Southgate Civic Center, Southgate, MI another fabulous learning experience and World Champi- Dianne Powell Photo by onships, for making new friends, sharing the joy of skat- • Crystal Williams, Artistic Timothy Goebel ing, and representing the true spirit of ISI.” 9, Harry J McDonald Memorial Center, Eagle ISI skaters who took part in the Benefit on Ice included: River, AK • Kaleido-Zone-Sensations, Kaleidoskate, Ice Zone, Board- • Ryan Santee, Freestyle 5, Oakton Ice Arena, Park Ridge, IL man, OH • Karen Zimmerman, Spotlight Light Entertainment-FS 3, • Samantha Cherney, Delta, Downers Grove Ice Arena, McMillen Ice Arena, Fort Wayne, IN Downers Grove, IL • Shawn McCrimmon, Footwork 5, Downers Grove Ice • Teena Dory, Spotlight Light Entertainment-Adult, Capi- Arena, Downers Grove, IL tal Gateway East Ice Pavilion, Des Moinses, IA • Jenise Spiteri, Spotlight Light Entertainment-FS 2, Ice • Rock On, Team Compulsory 3, Glenview Ice Center, Oasis, Redwood, CA Glenview, IL • Sara Medek, Spotlight Dramatic-FS 8, White Bear Lake • Veronika Vrtelova, Freestyle 9, SM Southmall, Philippines Sports Center, White Bear Lake, MN • Allie Rubenstein, Freestyle 2, Northbrook Sports Center, • Glen Voirol, Artistic 3, McMillen Ice Arena, Fort Wayne, Northbrook, IL IN • Jane, Vicki and Katie Broeckert, Family Spotlight, Parade Ice Garden, Minneapolis, MN • Northbrook Teams Elite, Synchronized Skating-Youth, Northbrook Sports Center, Northbrook, IL

During the show, the Education Foundation presented a special “Distinguished Service Award” to former trustee Dodie Bova in recognition of her service, support and con- tributions to the Ice Skating Institute of America Education Foundation as a member of the Board of Trustees from 1988 to 1999. She also served as Secretary of the ISI Board of Directors.

Congratulations and best wishes to the 2003 ISIA Educa- Photo by Dianne Powell Photo by ISIA Education Foundation trustees and special guest Benefit on tion Foundation scholarship winners: Rebecca Blosser from Ice skaters Jefferson City, MO, and Michael Ferlic from Pittsburgh, PA. 22 the edge september/october 2003 Tough Times Require Strong Leadership

In tough economic times – who you know “I’m convinced that the only way to be a suc- and what you know are critical. Education is cessful arena manager is through iAIM. After the key to survival. working 30 years in an arena, it took this program for me to understand that arena manage- “Education is the foundation of the future of the ment is a true profession. I gained more confi- industry. It’s the way to introduce new technologies, new dence than I ever could have imagined possible. Go (attend management ideas,” says Jack Vivian, Ph.D., Director of ISI’s iAIM) with an open mind and be ready to leave with it Ice Arena Institute of Management. Chart your future with over-filled,” said Rick “Rooster” Peloquin, Fitzpatrick Skat- iAIM – the leading management education and certification ing Arena, Holyoke, MA. program for the ice arena industry. “You can’t get this instruction anywhere else,” says Sean Join the ice arena industry leaders of the future at the iAIM Flynn, Robert Crown Ice Center, Evanston, IL. School, October 12-17, 2003 at the Oglebay Resort and Confer- ence Center in Wheeling, West Virginia. Select career enhance- “We have attended other seminars as well as local training ment through the Certificate of Arena Management, Certificate programs, but nothing compares to the quality of instruc- of Arena Programming or Certificate of Arena Operations course tion or the comprehensiveness of information we received work. For those working toward the goal of becoming a Certi- at iAIM,” said Rob McBride, President, Facility Manage- fied Arena Executive, CAE courses will also be offered. ment Corporation.

iAIM Students on the Ice Arena Institute of Additional Information Management For sample iAIM course listings, additional information on “It (iAIM) is a must. I think all managers should take Operations the iAIM program, a preliminary schedule for the fall iAIM classes and all operators should take Management classes,” says school at Oglebay, or to download a registration form, go Dave Phillips, Supervisor, City of Cleveland Heights, OH. to www.skateisi.org and click on “Education/iAIM.”

Ice Arena Governed by a Institute of Board of Regents, under the direction of Management: Jack Vivian, PhD., the goal of iAIM is to Management provide industry-specific Education and education to enhance the Certification Program knowledge, efficiency and Join the industry leaders of tomor- effectiveness of each graduate. row and learn with the best at iAIM. Instructors are selected from among the In response to industry needs and industry's most knowledgeable and in fulfillment of its mission, ISI offers experienced practitioners. the first comprehensive manage- What you learn at iAIM could make ment education and certification the difference in the success of your program for ice arena career and your facility. managers, operators and programmers. Presented by the Ice Skating Institute.

October 12 - 17, 2003

Oglebay Resort and ® Conference Center For more information, call 972-735-8800 Wheeling, West Virginia Or visit www.skateisi.org

the edge september/october 2003 23 Congratulations to all the teams that participated; all put forth their finest efforts and represented their arenas well. A special “thank you” to the host facilities’ staffs, volunteers and Coaches employees who worked countless hours and gave so generous- ly of their time. It’s the volunteers at these events who ensure the overall success of the competition. Congratulations, also, to everyone on the local organizing committee headed by Spiro Giotis for their hard work and cooperation. Thanks to all who Corner were involved in the success of the 2003 ISI World Recreation- al Team Championships. by Lynn Roseberry National Events Coordinator and Lynn Roseberry Skating Program Director FUTURE ISI NATIONAL EVENTS Upcoming ISI National Events include WORLD CHAMPIONSHIPS Adult Championships, September 12-14, WRAP-UP 2003 at the Charles Moore Arena in Orleans MA on lovely Cape Cod. For more information and a listing of host hotels, The 2003 ISI World Recre- go to www.skateisi.org. ational Team Championships held in Chicago, IL, July 28 – The 2004 ISI national competition season August 2 at the Northbrook will kick off with Winter Classic, February Sports Center, Glenview Ice 13-15, 2004 at Centennial Sportsplex in Center and Twin Rinks Ice Pavilion was a great success! The Nashville, TN. This event will be followed competition provided a week full of fun and memories that by ISI Synchronized Skating Championships will vividly remain for all who attended and participated. in the Spring in Chicago, IL; 2004 World Team Championships, August 2-7, 2004 in Monday kicked off the competition with a bang, as skaters Blaine, MN; and ISI Adult Championships, Fall 2004, location began pouring in not only to compete but to check in at ISI to be determined. registration, see the many vendors at the “Skaters Market Place” or to cheer for other skaters. This fun-filled day was only a preview of the week ahead. SPECIAL THANKS!

Following the events on Wednesday, skaters, parents and On a final note, I would like to give a special thanks to all of friends headed to Cubby Bear North for the Opening Cere- the skaters, parents, coaches, ISI Board Members, and most monies and Competitors Party. Everyone who attended importantly the dedicated ISI staff with whom I have had enjoyed the food, DJ, dancing and beautiful Chicago evening. the opportunity to work. After three years of working with the Ice Skating Institute, I have resigned as National Events The highlight of the week was the annual ISIA Education Coordinator and Skating Program Director. I’m getting mar- Foundation Benefit on Ice, which raises money to fund ried in October and moving to St. Louis, MO. scholarships for ISI skaters who actively volunteer, participate in ISI competitions, and have outstanding academic The role of ISI National Events Coor- achievements. The participants in the Benefit Show high- dinator and Skating Program Director lighted the diversity of ISI events, such as Footwork, Spot- will be ably filled by Barb Yackel from light, Team Compulsories, and more. Minneapolis, MN. Many of you know Barb as a former skating instructor, We were honored to have Timothy Goebel and pair skaters skating director, competition judge Tatiana Totmianina and Maksim Marinin as the guest skaters and referee, and ISI Conference and for the Benefit on Ice. In addition, we were treated to the tal- iAIM presenter. I will continue to stay ents of two skaters who passed their Freestyle 10 test, Heather actively involved with ISI and its pro- Aseltine and Kelsey Drewel. Following the show, Timothy, grams and look forward to seeing everyone at future ISI events! Tatiana, Maksim, Heather and Kelsey held an autograph ses- Barb Yackel sion to give attendees the opportunity to visit with these talented and accomplished skaters. *** HOCKEY NOTICE *** The week concluded on Saturday with Synchronized teams Effective September 1, 2003, ISI Hockey of all ages and levels performing in synch and unison along Membership Fees are: with Team Compulsories and extravagant production num- Youth (17 and under) - $15 per year bers showcasing skaters of all ages and abilities. This year’s first place trophy was awarded to the Northbrook Sports Cen- Adults (18 and over) - $20 per year ter. Their team had over 150 competitors participating in the Championships. See page 25 and/or the ISI Website Please be sure to factor these new rates into your www.skateisi.org for final overall team results. Fall Season registration fees. 24 the edge september/october 2003 2003 ISI World Recreational Team Championships Results Over 1,800 skaters representing 123 teams from across the U.S., Thailand, the Philippines, Mexico and Al Nasr competed in the ISI World Recreational Team Championships in Chicago, IL, July 28 – August 2, 2003. All of the competitors and coaches are to be commended for outstanding performances and excellent displays of good sportsmanship and camaraderie. A fun time was had by all.

Due to space limitations, only the top 50 teams’ scores are printed here. For a complete listing of teams and results, check the ISI Website: www.skateisi.org.

PLACE ARENA POINTS 1 ...... Northbrook Sports Center, Northbrook, IL ...... 522.5 2 ...... Grand Oaks Ice Arena, Howell, MI ...... 345.5 3 ...... Downers Grove Ice Arena, Downers Grove, IL ...... 345.0 4 ...... Ice Zone, Boardman, OH ...... 321.5 5 ...... Joliet Park District, Joliet, IL ...... 295.0 6 ...... SM SouthMall, Philippines ...... 291.5 7 ...... City of Southgate Civic Center, Southgate, MI ...... 291.0 8 ...... Oakton Ice Arena, Park Ridge, IL ...... 276.0 9 ...... Robert Crown Ice Center, Evanston, IL ...... 257.0 10 ...... Athletic Arts Academy, Las Vegas, NV ...... 231.5 11 ...... Glenview Ice Center, Glenview, IL ...... 200.0 12 ...... Owens Recreation Center, Peoria, IL ...... 188.5 13 ...... New England Sports Center, Marlboro, MA ...... 187.0 14 ...... Rocket Ice Arena, Bolingbrook, IL ...... 177.0 15 ...... Galleria Ice Skating Center, Dallas, TX ...... 173.0 16 ...... Franklin Park Ice Arena, Franklin Park, IL ...... 172.0 17 ...... Capitol Gateway East Ice Pavilion, Des Moines, IA ...... 168.0 18 ...... World Ice Skating Center, Bankok, Thailand ...... 166.0 19 ...... McMillen Ice Arena, Fort Wayne, IN ...... 159.5 20 ...... White Bear Lake Sports Center, White Bear Lake, MN ...... 141.5 21 ...... Melvindale Civic Center, Melvindale, MI ...... 136.5 22 ...... SM MegaMall, Philippines ...... 128.0 23 ...... Twin Rinks Ice Pavilion, Buffalo Grove, IL ...... 127.5 24 ...... Oak Lawn Park District Ice Arena, Oak Lawn, IL ...... 121.5 25 ...... Chiller at Easton, Columbus, OH ...... 119.0 26 ...... Fort Myers Skatium, Fort Myers, FL ...... 117.5 27 ...... DBL. K Skating School of Excellence, Houston, TX ...... 114.0 28 ...... McFetridge Sports Center, Chicago, IL ...... 112.5 29 ...... Pasadena Ice Skating Center, Pasadena, CA ...... 109.5 30 ...... St Peters Rec Plex, St Peters, MO ...... 107.5 31 ...... Tampa Bay Skating Academy, Countryside, Clearwater, Fl ...... 105.5 32 ...... The Ice at Plaza Galleria, Cape Girardeau, MO ...... 102.0 33 ...... Line Creek Community Center, Kansas City, MO ...... 101.0 34 ...... Dr Pepper StarCenter-Euless, Euless, TX ...... 97.5 35 ...... Wayne Community Center, Wayne, MI ...... 83.0 36 ...... Niles Park District Iceland, Niles, IL ...... 82.0 37 ...... Hess Ice Rink, New Castle, PA ...... 80.0 38 ...... Tampa Bay Skating Academy-Oldsmar, Oldsmar, FL ...... 77.5 39 ...... Farmington Hills Ice Arena, Farmington Hills, MI ...... 73.5 39 ...... Roseville Ice Skating Center, Roseville, MN ...... 73.5 41 ...... Parade Ice Garden, Minneapolis, MN ...... 64.5 42 ...... Pepsi Ice Midwest, Overland Park, KS ...... 62.0 43 ...... Edge Ice Arenas, Bensenville, IL ...... 60.5 44 ...... Benton H. Wilcoxon Ice Complex, Huntsville, AL ...... 59.5 44 ...... Centennial Sportsplex, Nashville, TN ...... 59.5 46 ...... Zion Ice Arena, Zion, IL ...... 57.0 47 ...... Centennial Ice Rinks, Wilmette, IL ...... 56.5 48 ...... Buffalo Figure Skating Club, Buffalo, NY ...... 51.0 49 ...... Kettering Adult Figure Skating Club, Kettering, OH ...... 46.5 49 ...... Polar Dome Ice Arena, Dundee, IL ...... 46.5 Ice Arena Mold Contamination by Todd Bradley old or "Toxic Mold Syndrome" is a hot topic. Cases disburse spores in search of the components needed for of black mold or toxic mold are frequently report- growth. Uncertainty and fear are currently driving the mar- Med in newspapers and industry trade journals. Since ket to identify hazardous molds and concentration levels to ice arenas can be ideal sources for growth of molds that are establish guidelines for specific health risks. hazardous to some individuals, managers and arena operators need to know about this evolving problem. This article Mold Growth Is Facilitated by 4 Primary Factors. addresses the basics of the problem and the conditions and challenges in treating mold areas.

Typical ice arenas operate between 50° and 65° F. As nature warms and humidifies the outdoors, indoor relative humidity can rise. High relative humidity promotes some types of mold growth. Roof or piping leaks and normal operation of locker room showers can add moisture to buildings. If these high humidity conditions are not removed, mold contamination can result.

Mold spores exist in the air as a normal part of nature. They can be found in all indoor and outdoor environments. Atmospheric mold spores are generally dormant until they find a receptive area for growth. As mold spores find this area, they grow into "Mold" and release more spores and mycotoxins. These mycotoxins and additional spores can cause allergic reactions in some individuals.

California has passed legislation requiring testing of struc- tures to verify the absence of mold contamination. Some insurance companies have removed general liability coverage for mold remediation; separate policies have to be purchased for "Mold" coverage.

There is much confusion over what is mold contamination. Currently there are no standards for mold concentration and Figure 1 there is little information available to determine which molds are "toxic" and at what levels. While the mold issue Mold growth can be found in exterior and interior walls, insu- has been publicized as the next "asbestos" remediation lation, ductwork and carpets (See Figure 1 outer ring). The opportunity, experts agree that mold does not rise to this requirements for active growth of spores (temperature, mois- level of concern. The reality is, mold is present in our envi- ture, a nutrient source and the presence of mold spores, as ronment and some people seem to be more sensitive than shown in Figure 1-inner circle) facilitate the breeding of mold. others to specific concentrations of mold. Once mold is established, remediation is required. Mold can Stachybotrys or "Black Mold" has been identified as a source form in any area impacted with high humidity. Water leaks, of allergic reaction. Other mold types are being investigated. floods or improper humidity control of interior areas can Penicillium, Aspergillus, Alternaria, Epiccocum, Cladospori- result in mold growth. um, and Chaetium are all molds under investigation. Each mold is promoted by different nutrient source materials and Generally, any mold on porous surfaces such as insulation, may cause some allergic reactions in some individuals. ceiling tiles or drywall requires removal by a trained techni- cian and proper disposal and replacement of damaged sur- Moisture tends to be the key controllable factor in the active faces. Once the mold is established, it is virtually impossible growth of mold spores. Low relative humidity or dehumidi- to eradicate. fication will reduce or eliminate the start of mold formations. By maintaining a dry environment, mold spores will not With virtually every surface a nutrient source, the most con- have a key critical component needed for growth. trollable factor is humidity. The level of humidity control that is effective varies with the type of spores present. The American It is important to note that once mold is established, it will Society of Heating, Refrigeration and Air-Conditioning Engi- create its own moisture source and can be self-supporting. neers recommended target control level is 40-60% relative Drying the environment before remediation is complete can humidity. Most recreational ice arenas do not actively control 26 the edge september/october 2003 temperature. The ambient temperature follows the radiant cooling effect of the ice sheet. Temperatures between 40° and 65° F are normal internal temperatures. Because the ice arena is cool, this is a unique challenge for humidity control.

For the past 10 to 12 years, most state-of-the-art ice arenas have incorporated desiccant dehumidification to prevent fog and condensation. By controlling humidity, it improved the efficiency of the ice plant and eliminated condensation. Another benefit was noted, the reduction of odors generally related to musty or moldy conditions.

The recommended control levels to optimize ice arena operations is 40% relative humidity at 55°-65°F. This humidity level helps indoor air quality by limiting mold growth in most parts of the arena. Understanding the building and wall structure is important, as high relative humidity can reside in enclosed wall spaces or improperly placed vapor barriers. Minor leakage from high humidity areas or leaks in vapor barriers can rapidly condense in wall cavities or insulation systems.

Interior mold prevention needs to be taken into account when designing a building. A vapor barrier needs to be placed closest to the warm surface to reduce the potential for interior wall condensation. See figure 2. This can be chal- Figure 2 lenging in an ice arena, because some building contractors place the vapor barrier on the wrong side of the insulation interior of the ice arena. The ice arena provides a cool surface systems, allowing water vapor to penetrate through porous in the summer months when the outdoor humidity levels insulation and condense on the "cool side" exposed to the are the highest. Continued on page 28...

the edge september/october 2003 27 ...Continued from page 27 The most controllable area in ice arenas is the infiltration existing mold cannot be killed, it can be bleached to stop and conditioning of outside air. During summer months, the growth, but once the area becomes moist again, the outside air brings large quantities of moisture into the mold will continue to grow. cool ice arena. Each 1,000 standard cubic feet per minute (SCFM) of outside air can bring in up to six gallons of water vapor. Typical building codes require small recreational arenas, with less than 200 seats, to bring in up to The recommended 11,000 SCFM from the outside to maintain good control of CO2. If this air is brought in unconditioned, the rink can condense 66 gal- control levels to optimize lons per hour on the ice sheet and interior components. ice arena operations is Design recommendations for desiccant dehumidification systems target a 35°dew point 40% relative humidity with 55° rink conditions. This will provide an interior relative humidity of approximately 40%, which will retard any potential mold at 55° - 65° F. formation on most surfaces in the arena. Any interior surface will have to be less than 35° F to condense moisture.

It is important to monitor and maintain proper interior With some molds, quickly drying the space will cause relative humidity to eliminate the potential for mold and the molds to release more spores in search of a new promote a healthy environment. In the event of a bro- home. Tests can be performed by microbiologists to ken pipe or flooding, it is important to dry the building determine the type of mold and recommended remedi- quickly so mold can’t establish itself. Additional rental ation steps. dehumidifiers may be required to quickly dry out the structure. Many water damage contractors have the prop- Most experts agree that the key to mold control is mois- er tools to quickly dry out a building, so replacement of ture control. If remediation is required, the Environmen- walls and flooring are not required. tal Protection Agency (EPA) has a "Mold Remediation – Keys, Steps and Resource List" available on the EPA Web- site. Most large communities have water damage remediation contractors available to advise on mold problems. It is important that the selected contractor be trained in mold abatement procedures to ensure proper contain- ment and disposal of damaged building materials. The Moisture tends to best prevention is to control humidity; however, if mold is present in an ice arena, seek immediate help from qualified professionals.

be the key controllable Resource Information: • U.S. Environmental Protection Agency, www.epa.gov/iaq/molds factor in the active growth • National Indoor Air Quality Institute, www.indoor-air-quality.net

References: of mold spores. • ASHRAE Humidity Control Design Guide, ISBN 1-883413-98-2 • ASHRAE IAQ Applications Newsletter, Fall 2002, "The Proposed Mold Law" • US Environmental Protection Agency, "Mold Remedi- ation in Schools and Buildings" If a manager suspects mold contamination what should • National Indoor Air Quality Institute, "Indoor air he/she do? The first issue is to determine the cause and Quality Solutions", "Asthma and Indoor Air Quality" correct it. The legal community has targeted mold as a • Engineering and Fire Inspections, "Got Mold" potential health threat. Because children may be involved, it is important to react properly and quickly to * Todd Bradley is a Dehumidification Specialist with Concepts correct the situation. Remediation contractors and micro- and Designs and can be reached at 29235 Lorie Lane, Wixom, biologists recommend complete replacement of contam- MI 48393, phone 248-344-7236, fax 248-344-9401, or by e- inated building products, once mold is present. If the mail at [email protected]. 28 the edge september/october 2003

How Coaches’ Behavior Impacts Athletes’ Motivation by Tina Syer

ow does our behavior as coaches impact our athletes? tell you if you are leaning toward the scoreboard approach If we constantly correct our athletes and dictate their alone, or if in addition to being happy you won, you and your Hevery move, rather than point out what they do well athletes realize you could have performed at an even higher and let them play a role in leading their own development, level (mastery approach). This example highlights an impor- what sort of results can we expect? tant point—athletes can care about the scoreboard AND take a mastery approach simultaneously! In 1998, Dr. James L. Meyer completed a study, Leadership Per- ceptions and Achievement Motivation in Sport, and found that “The Meyer concludes, “The quality and integrity of a properly man- impact of appropriate coaching behaviors on motivation and aged and coached sports program begins with the proper edu- athletic performance cannot be overemphasized. The involve- cation of its leadership. This leadership, when properly applied ment of athletes and their subsequent success in athletics is in a sports setting, can teach many lifelong lessons that will often determined by their interactions with their coach.” help this nation’s children grow physically, mentally, and emo- tionally.” As youth sport coaches, we must work to give our Previous research in this area found that athletes respond not athletes a voice and a leadership role within our programs. This only to informational content given by coaches, but also to will likely move our athletes toward the mastery approach to messages coaches may unknowingly communicate through the learning, which will help them both on and off the ice. manner or timing of instruction. Take-Aways Meyer’s study included 332 alpine ski racers and 345 coaches. He compared athletes’ perceptions of their coaches’ behavior to • Look for ways to include your athletes in contributing to the the coaches’ perceptions of their own behavior. Meyer found direction of their development. Treat meetings as “conver- that “alpine skiing coaches perceived themselves as providing sations” in which athletes have a voice. In a setting where more positive feedback than alpine skiing athletes perceive the athletes feel they have a voice, they will be better moti- them to provide.” In other words, the coaches felt they vated to focus on giving maximum effort, continuously were being more positive with their athletes than the learning and improving, and not letting fear of mistakes hin- athletes felt they were being. der their performance or their enjoyment of the sport (ELM).

Meyer also examined whether or not there is a relationship • Remember that the timing of your feedback (not just the between athletes’ type of achievement motivation (in PCA content) and your body language speak strongly to your ath- speak—either “mastery” or “scoreboard” orientation) and their letes. During practice and competitions, take a second to perceptions of their coaches’ leadership behavior. Meyer found check your body language and expressions. When your ath- that the single behavior found to enhance mastery orientation letes make a mistake, does your hand fly to your forehead? among alpine ski racers is Democratic Behavior, and the single Make sure your body language reinforces the fact that you coach leadership behavior found to enhance scoreboard ori- think mistakes are OK. entation among alpine ski racers is Autocratic Behavior. • As youth sport coaches, we can take this finding as a strong At PCA, we talk about getting our athletes to expand their focus reminder that we need to work hard to maintain a 5:1 from the scoreboard to include the ELM tree (focusing on praise/criticism ratio with our athletes. Even when we feel Effort, Learning, and remembering that Mistakes are an we are being exceptionally positive, it is likely that our ath- inevitable part of the learning process). The ELM Tree is our letes aren’t feeling an identical level of positivism. They hear shorthand memory aid for mastery orientation. What Meyer’s our corrections louder than we speak them, and they often study shows is that when coaches give their athletes more of a remember these corrections much longer than our praise. voice in team leadership, rather than taking an autocratic Remember that all of these six pieces of feedback (five plus- approach, the athletes tend to focus more on constant learning es and one minus) are coaching! When I first started coach- and improvement and are not focused solely on winning. In ing, I thought my main job was to correct my athletes’ mis- this mastery-oriented environment, athletes consistently strive takes, and I now realize that an extremely important part of for improvement; this is their primary goal. my job is to reinforce what my athletes are doing well. They don’t always know what they are doing well, and when I From the coaching perspective, I certainly like the idea of my highlight these positives with praise, I am more likely to see athletes continually pushing themselves to improve. Can you these good things happen again! think of competitions where your skaters came out ahead on the scoreboard, but did not perform to their potential? Look- * Tina Syer is the Director of Partner Programs for Positive Coach- ing at how you and your skaters respond in cases like this can ing Alliance (www.positivecoach.org), an ISI partner. 30 the edge september/october 2003 ISI Electronic Communications Tools

As part of our continued efforts to better communicate with members, ISI is adding THREE valuable new tools to its increasing arsenal of electronic communications.

• ISI Update is a timely communique e-mailed to the various segments of ISI’s membership (Administrative, Associate, Builder/Supplier). ISI Updates include everything from event information to rule changes to arena industry news alerts to vendor leads. ISI Updates are specifically targeted to membership groups on a need-to- know basis.

• ISI Online is a new, condensed version of the ISI EDGE industry-leading magazine in electronic format, sent via e-mail. Initially we plan to deliver ISI Online bi-monthly in the months between ISI EDGE issues. If we find that there is pertinent news that needs to be communicated more frequently, we will increase the frequency.

• ISI Forums, a new discussion group site, will soon be added to the ISI web site: www.skateisi.org. These discussion forums are designed to provide ISI members the opportunity to post questions or raise issues of interest and receive answers/feedback from other members. Hopefully, the Forums will serve to provide a quick, efficient, and cost-effective means of information sharing among ISI members.

To be added to ISI’s e-mail address list so you receive the latest information in a timely manner and can participate in forum discussions, please send your name, ISI membership category and ISI number, zip code and current e-mail address to ISI at [email protected].

the edge september/october 2003 31 Mid-Atlantic Arena Managers Wisconsin Ice Arena Mangers Association Association (MAMA) (WIAMA) by Trudy Ivory by Jeff Michalek, Eble Ice Arena

Due to the usual summer scheduling With summer slipping by, it’s time to begin planning for conflicts and activities planned another long and grueling hockey season. With this in mind, with our members, we cancelled emphasis is on fall and preparing for what’s to come. While the July MAMA meeting. I’m not some facilities prepare to put their ice in, others have been up sure about you, but is time fly- and running all summer. In any case, the time has come to ing at your facility too? I start thinking about the importance of those seemingly rou- swear I just melted the ice a tine maintenance practices that are so vital to our success. few weeks ago and now I’m ready to put my “To Do” list up to get WIAMA’s Fall Fire-Up Workshop, a one-day training session ready to freeze water! I’m afraid it may have something to available to all member facility employees will take place at do with getting older. the Pettit Ice Center in Milwaukee on August 21. The Work- shop offers a day of free training sessions on various mainte- The next MAMA meeting is scheduled for October 22 at the nance topics and also enables members to interact and to new Alice Nobel Arena in Wooster, Ohio. ISI Representative share ideas. For some, it’s a time to bring employees who usu- Margy Bennett has requested a combined MAMA and ISI Dis- ally don’t attend the annual WIAMA Spring Conference. trict 7 meeting for this date. We will also have a speaker on a new program, “Soccer on Ice,” and we hope to have a Zam- This year’s unique location may offer some additional arena insights boni representative present. Mark your calendars now and as the Pettit Center boasts two Olympic-sized ice sheets surround- plan to attend the October meeting. With this much advance ed by a full-size skating oval. A brief history and behind the scenes notice of date and location, we should have good atten- tour of the facility will kick off the morning’s agenda. Topics will dance. Right, MAMA members? include: Building Operations, Arena Start-up Tips, Ice Quality, and Resurfacer Preventative Maintenance. Along with lunch, there will This report is short and sweet, but I promise to make up for be vendor tables offering product information. Hopefully everyone it after our October meeting. Happy ice season! will leave with fresh ideas to utilize in their workplace.

Continued on page 34...

32 the edge september/october 2003 the edge september/october 2003 33 ...Continued from page 32 In an effort to reach out to more non-member rinks, WIAMA of responsibilities as well as the physical location, has result- is moving its next Spring Conference from its traditional ed in some delays on publication dates. We assure all our Wisconsin Dells location to Mishicot south of Green Bay, readers that publication of the RINK RAT should proceed near Lake Michigan. The focus for this year is attracting new smoothly in the future. member participation from the northern part of Wisconsin as well as the Upper Peninsula of Michigan and the northern The NEISMA Board is working on our Fall Conference as well Illinois area. Planning for the Spring Conference begins at as making preparations for the 2004 Spring Conference. The the September board meeting. See you in the Fall. NEISMA Spring Conference is tentatively scheduled for April 7-9, 2004, somewhere in the Boston area. More details will be For more information on WIAMA or to get on our mailing list, provided in subsequent NEISMA reports. Mark your calendars. contact Nancy Hacker, c/o WIAMA, 700 Shady Lane, Neenah, WI 54956, or call Nancy at 920-731-9731, extension 10. Safety matters affecting ice arenas continue to be an ongoing consideration for the NEISMA Board of Directors. A new Metropolitan Ice Rink Managers Association NEISMA Safety Committee has been appointed. The new (MIRMA) committee will address safety issues and will be the source by Judith P. Sniffen, President of safety materials for NEISMA members. Another function of the NEISMA Safety Committee will be to address rink safe- The ISI Annual Conference is behind us, and what a confer- ty policies as well as cost considerations. ence it was. I for one was very surprised to be the recipient of the Great Skate Award. A special thank you to Katy Hay- NEISMA has received recent inquiries regarding soft ice. den and her committee. The awards ceremony was the best There has been at least one recent injury incident allegedly yet. The District III award was presented to Carola Dietl, who resulting from the presence of soft ice. NEISMA advises rink is very deserving of this honor. To be recognized by our peers managers to remain alert to this condition. is a real compliment. We know articles in the RINK RAT are being read because we At this writing MIRMA is getting ready for its annual execu- continue to receive requests for articles that were printed in tive board meeting to be held at the lovely home of Janet back issues. and Barry Wolken. Board member Deane Pomeroy continues to have an exchange The District III Fall Instructors Seminar will be held at Floyd of ideas with MIRMA regarding possible future seminars. Hall Arena. Speakers will be Margy Bennett, Carola Mandev- ille, Lisa Fedick and others to be announced. We plan to have NEISMA is considering having one-day seminars in various an ISI hockey coach as an additional speaker. sections of the Northeast. Various Board members have accepted responsibility for conducting these seminars. The 4th Annual MIRMA/District III Trade Show will be held on October 28, 2003 at the Danbury Skating Rink in Danbury, CT. Board member Jim McMorrow, who serves as the Chairper- This meeting will be the first of many to be held jointly with son for NEISMA’s “Nuts and Bolts” column in the RINK RAT, NEISMA. The day will begin with a continental breakfast fol- reports that he is in a position to provide responses to ques- lowed by a short business meeting. Topics to be covered include tions pertaining to the operation of ice rinks. Anyone having “Understanding and Implementing the ISI Program to Increase a hands-on question pertaining to ice rink operations should Your Bottom Line.” We have invited Peter Martell and Patti send their questions to Jim McMorrow or to the RINK RAT. Feeney from the ISI office to give this presentation. There will Jim’s e-mail address is [email protected]. also be a presentation on Cleaning and Sanitation which will include restrooms, food service and common areas and will Minnesota Ice Arena Managers Association also address problems associated with mold. During lunch, (MIAMA) attendees will have the opportunity to visit our exhibitors’ by Chadd Benson, MIAMA District 7 Representative booths and meet our local vendors. At the close of the day, door prizes will be awarded. We look forward to seeing you on Octo- The latest MIAMA board meeting was held at the Buffalo ber 28. For more information, contact Judy Sniffen by e-mail at Civic Center in Buffalo MN. The main topic of discussion [email protected] or call 516-628-2240. was the Annual Fall Conference scheduled to be held at Breezy Point Resort located North of Brainerd, MN, Septem- North East Ice Skating Managers Association ber 3-5. The three-day conference, with a theme of “Healthy, (NEISMA) Wealthy and Wise,” is packed with interesting topics geared by Tom Morton, President to inform us on our own health and wellness as well as teach us to prepare our facilities. Some of the topics are Safety and NEISMA’s First Vice President, Jeff Bardwell, has been Compliance, Personal Wellness, Facility Wellness, and Facil- appointed the Arena and Properties Manager at the Everett ity First Aid. There will be free personal wellness testing for Arena in Concord, NH. This appointment is an excellent step interested members. The board is also very excited to have forward for Jeff. The NEISMA Board and the ice arena indus- guest speakers Mike Goldberg, NHL television analyst for the try congratulate him on his new appointment. He will do an Minnesota Wild, as well as John Paulson, PERA (Public excellent job as he always does. Employees Retirement Association) representative.

Some readers have inquired about NEISMA’s publication, the MIAMA is looking for a new office location. Currently, RINK RAT. NEISMA appreciates such reader interest. Transfer the office is located at the Richfield Civic Arena. Long- 34 the edge september/october 2003 time Richfield manager and MIAMA treasurer Al Payne will be stepping away from his MIAMA duties effective September 2004.

MIAMA is accepting applications for the James Padgett Award, an award given to an arena that demonstrates pride in the community through programs, renovations, management, innovative ideas, creative budgeting and efficient operation. The winning facility receives a plague as well as free lodging and registration to the WIAMA (Wisconson Ice Arena Managers Association). The James Padgett award will be presented at the MIAMA Fall Conference.

If you’re not a current MIAMA member and would like to know more about us, please contact Al Payne at (612)-861- 9351 or visit our Web site at www.Rinkfinder.com. I hope everyone has had a great summer. We look forward to seeing you at the Fall Conference in September. Advertisers Index

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Judges Pass Certification Update Test

Congratulations to the following ISI Bronze, Silver and Gold judges who passed their certification update test as of July 22, 2003:

Catherine A. Baran John Bierma Sheri Feustel-Leatherman Rosalind Giuliette Sharon Niewinski Anne Raucci James Santee

36 the edge september/october 2003 ...Continued from page 20

in Years…..and Your Name Can be All Over It” — obviously CCYHA; the St. Patrick’s Hockey Tournament for adults; and struck a chord, and it didn’t take long for the Jamestown Sav- a New York State Midget Minor States tournament. ings Bank to recognize the potential of being the building sponsor. The local bank is a strong supporter of Jamestown, The McFall Brothers Hockey Camp gave area youth a chance with branches all over the area, and plans to expand further. to have some fun while improving their hockey skills; and It seemed to be a natural fit. The Jamestown Ice Arena - still the Rotary Club hosted a Sabres Alumni vs. area youth hock- being constructed - would henceforth be known as the ey coaches game. The latter was made extra special because Jamestown Savings Bank Ice Arena. Everyone agreed; the it was supported by out-of-towners who were family mem- name had a great ring to it! bers of Lucille Ball, a Jamestown native who will always be the city’s favorite daughter. Building Excitement Off-ice events are also proving popular at the arena. “A Taste of Program planning, which had been tweaked and worked over Jamestown” filled local stomachs; the Highland Tattoo brought for months, began in earnest. Over the years, Rink Manage- in Scottish dancers and entertainment; the Pepsi Early Bird ment has been very successful at Hockey Tournament and a Nature starting innovative programs at its Arts Festival in August brought visi- different rinks, including programs tors to Jamestown and the sur- that do more than just fill a facility’s Jamestown Savings Bank rounding area. The arena has been coffers, and are particularly appeal- the site of activities as diverse as a ing to municipal owners. Reading Ice Arena has “given builders’ show, church services, box- Rewards programs with libraries, ing events, a “Smoke-Out”, a cancer Rock ‘n Skate programs geared to downtown Jamestown a symposium, and the local high keeping younger teens entertained, school graduation. creative marketing events like On-Ice whole new lease on life.” Turkey Bowling, Beach Parties and Still to come at the arena is a circus Christmas in July have helped keep in September. In October, The Skat- RMS-managed rinks full. — Dr. Thomas Cardman ing Academy and the JSC will host the North Atlantic Regional Skating Jamestown seemed like a perfect Competition.And teen dances are place to work on one particularly successful program that a popular on-going event. combines skating and education.After all, there are thousands of ice skaters in Jamestown, and thousands of school- It’s a thriving and happy ice arena, and has been a spectacu- age children who aren’t, but might like to be! lar success with residents and visitors alike.

Working with the Jamestown High School, RMS began a pro- Revitalization gram that works ice skating into the high school’s physical education program. Every day, as many as 150 high school stu- But, the purpose of building the arena was twofold. What dents come to the arena to skate and fulfill their gym require- about generating new growth and movement for downtown ments. At the same time, they are learning something about Jamestown? how an ice rink – and their bodies – works. They tour the physical plant of the ice rink, they learn stretching and balance tech- Here again, things are looking promising. As we go to press, niques, and they have a great time in the process. Along with a new Best Western Hotel is under construction across from figure skating, they also play modified hockey and broomball. the arena, and there is talk of another hotel being built in a nearby location. The building has also become a prime place for holding local events. Each April, the Skating Academy and the JSC put The Jamestown Savings Bank has also moved its headquar- together a skating show called “Excellence on Ice,” that high- ters downtown (there’s this great ice arena there with a terrific lights the talents of JSC skaters. They produce another show name…..). Real estate sales of available development sites are called the “Chautauqua Winter Challenge” to generate figure booming, and several new restaurants have opened in the skating excitement in January. downtown area.

“Skate Chautauqua” each August raises the bar to a higher The Directors of the Gebbie Foundation couldn’t be happier. level with an internationally recognized premier competi- The Foundation, supported by a fortune derived from the tion known for high-level judges and national and interna- Mohawk Condensed Milk Company, has a mandate to tional competitors. And, this past year, the Ice Theater of “improve the quality of life in Chautauqua County.” You’d New York made the Jamestown Savings Bank Ice Arena their be hard pressed to find anyone in Jamestown, New York, who summer home, providing local ice skaters with the opportu- wouldn’t agree that the Jamestown Savings Bank Ice Arena nity to watch professional ice skaters practice on a regular has done just that – in spades. basis – including the breathtaking dancing and jumps that are a regular part of their routines. * Sara Meyerdierks Hillgrove serves as the Director of Com- munications/Public Relations for Rink Management Services In addition, the arena has been the site of several hockey Corporation. Ms. Hillgrove teaches writing at the University tournaments and events during its first year. There was a of Richmond, and has published in the The New York Times Thanksgiving Tournament; the Presidents’ Tournament and and The Wall Street Journal, as well as in many other news- a Small High School States Tournament sponsored by papers and magazines around the country. the edge september/october 2003 37 Write the schedule. Be sure to include: Spend a day with key personnel walking • Holiday hours through the facility and identifying areas • School vacations that need improvement. Take a close look • Learn to skate semesters at water fountains, video games, rental • Hockey clinics and camps skates, locker rooms, and all public areas. • Tournaments and competitions The impression formed by the facility’s • Ice shows clientele is critical to the facility’s success. • Hockey association hours Talk to your customers and create a feed- • Figure skating club hours back form to learn what needs improving, • Any and all special events as well as, what is going well. by Patti Feeney, Post a master schedule in the building ISI Director of Member Programs for easy access by staff members. Analyze the reporting systems in the and Services Throughout the year, if things change – arena. Are the following complete and CHANGE THE CALENDAR! thorough: elcome to the beginning of • Accident reports another skating season. At Begin immediately to schedule: • Rental skate repair log Wthe May ISI Conference • Staff meetings • Ice maintenance log and Trade Show in Las Vegas, Liz Fol- • Staff training sessions (include a • Refrigeration equipment logs ger from Dr Pepper StarsCenters in review of the current policies) • Resurfacer maintenance log Dallas, ISI District 11 Board Represen- • Ice resurfacer maintenance Having the above on file will assist in tative, presented a timely workshop • Ice maintenance (painting, logo tracking repairs and satisfying liability on getting organized. Now is your installation, edging, etc.) issues. opportunity to get ready for the • Facility maintenance (parking lot upcoming skating season. This is a repairs, painting, flooring, etc.) Is the facility ready for the new season? great time to clean out obsolete files, • Educational opportunities (ISI Con- If planning and organizing are done write the arena schedule for the year, ference and Trade Show, iAIM early in the season it leaves time to create fliers for the hockey and skat- School) focus on customer service, marketing ing programs, implement a marketing Now is the time to look at these and growing the business. plan, and generally get set for the issues and address them early in the starting gun. season. GOOD LUCK – HAVE A GREAT SKATE!

38 the edge september/october 2003