SEPTEMBER/OCTOBER 2004

TSXTSX Taylor’sTaylor’s BrightBright BeaconBeacon

Electricity andand thethe Ice ArenaArena Scheduling forfor Maximum ProfitProfit Dealing with Over-Exuberant Parents

Volume 7, Number 2 September/October 2004

Publisher CONTENTS Ice Skating Institute Initiative and Finishiative: Editor Lori Fairchild Keys to Success ...... 6 by Dr. Jack Vivian Editorial Advisors Peter Martell Patti Feeney Scheduling for Maximum Profit ...... 8 Print Production and Advertising Sales Manager by Michael Paikin & Robert Mock Carol Jackson

Art Director Electricity and the Ice Arena: Cindy Winn Livingston A Hostile Environment for

Contributors a Dangerous Necessity . . . .10 aeGro/iyo alr Mich. Dave of Taylor, Gorgon/City Robert Mock by Albert Tyldesley Michael Paikin Kathy Toon Albert Tyldesley Joint Statement Revision . . .16 Jack Vivian

The ISI EDGE (USPS 017-078, ISI Fall Instructor and ISSN 1522-4651) is published bimonthly; January/February, Manager Seminars ...... 17 March/April, May/June, July/ August, September/October, November/December; by the Ice Skating Institute, 17120 Dealing with N. Dallas Pkwy., Ste. 140, Over-Exuberant Parents . . . .18 Dallas, TX 75248-1187. Annual Subscription Rate by Kathy Toon Taylor Sportsplex is $24.00 per year. Periodicals postage paid at Dallas, TX, and at addi- tional mailing offices. COVER FEATURE

POSTMASTER NOTE: Send TSX: Taylor’s Bright Beacon ...... 20 address changes to ISI EDGE, by Lori Fairchild c/o The Ice Skating Institute, 17120 N. Dallas Pkwy., Ste. 140, Dallas, TX, 75248-1187. Printed in the U.S.A. Judges Pass Update Test ...... 30

Subscriptions available through membership only. ©2004 by the Ice Skating DEPARTMENTS Institute. Reproduction in whole or in part is prohibit- ed unless expressly autho- CrossCuts News and Notes ...... 4 rized in writing by publish- er. All rights reserved. iAIM Report ...... 12 Opinions expressed by con- tributors do not necessarily Coaches’ Corner ...... 14 represent the views of the Ice Skating Institute, the publisher or the advertisers. ISIA Education Foundation Report...... 26 Submissions of manuscripts, materials, photographs, and Getting Connected New ISI Members ...... 31 artwork are made at mailer’s risk and must include self- Calendar ISI-Endorsed Competitions & Shows/Exhibitions . . . . . 32 addressed envelope with suf- ficient postage for return. Ice Arena Association News...... 34 No responsibility will be assumed for unsolicited Classified Advertising ...... 36 materials. ISI reserves the right to edit material sub- And Another Thing ...... 38 mitted for content and space consideration. Advertiser Index...... 38 Dedicated to providing leadership, education and services to the ROSS UTS ice skating industry. C C ICE SKATING INSTITUTE 17120 N. Dallas Parkway, Suite 140 news and notes Dallas, TX 75248-1187 Phone: (972) 735-8800 Editor’s Note: In an effort to provide the either. The new scanner can be easily Fax: (972) 735-8815 most timely information, rink news and retrofitted to an existing computer e-mail: [email protected] control system or installed in con- www.skateisi.org announcements are now posted on ISI EDGE Online, a monthly newsletter dis- junction with Accent’s Rink-Pro Ener- ISI INTERNATIONAL HEADQUARTERS tributed to ISI members via e-mail. If you gy Management System. Executive Director Peter Martell are not on ISI’s e-mail address list, please Managing Director, register on the registration page of the Glenview Park District hires Member Programs & Services Web site: skateisi.org. Patti Feeney Decker as skating director National Events Coordinator & GLENVIEW, Ill. — The Glenview Park Skating Program Director An Evening with Champions Barb Yackel District has hired Monica Decker as Director, Facility Programs & Services set for Oct. 8-9 figure skating director for the Glen- Jason Johns view Ice Center. Decker is a former Administrative Assistant CAMBRIDGE, Mass. — Top Olympic Kathy Chase and world skaters will continue their competitive skater who has taught Controller & Trade Show Manager battle against cancer this fall as they group lessons and served as ISI’s pro- Karen Schaffer gram coordinator. She holds ISI and Membership Coordinator once again gather here Oct. 8 and 9 to Kimberley Russelle participate in America’s premier figure USFS judge credentials. While work- Advertising Sales & skating exhibition, “An Evening with ing in the corporate sector, Decker Print Production Manager Champions.” Since it began in 1970, developed business skills in such areas Carol Jackson as customer service, staff manage- Sponsorship Sales Manager “An Evening with Champions” has Stuart Sedransky raised more than $2.1 million for can- ment, marketing, organization and Marketing Coordinator cer research and care through the communications. Emily Silva Jimmy Fund. Paul Wylie, a 1992 Information Services Coordinator Jeff Anderson Olympic silver medalist, will make his Gould joins Suburban Training Editor 19th appearance with the show. He Center as assistant manager Lori Fairchild will be joined by an impressive slate Art Director FARMINGTON HILLS, Mich. — Sub- including Johnny Weir, Jenny Kirk, Cindy Winn Livingston urban Sports Group Katie Orscher and Garrett Lucash, has hired John ISI OFFICERS Tanith Belbin and Benjamin Agosto, President Jim Lange Gould as assistant and the Haydenettes of Massachu- 1st Vice President Mike Paikin manager at Subur- 2nd Vice President Gerry Hart setts. A Boston tradition organized by ban Training Cen- Treasurer Jim Hartnett Harvard’s Eliot House, “An Evening Secretary Margy Bennett ter. Gould holds a Immediate Past President Boyd Wietecter with Champions” will take place at bachelor of busi- Harvard’s Bright Hockey Center with DIRECTORS ness administration performances scheduled for 8 p.m. District 1 Katy Hayden degree from North- District 2 Robyn Bentley on both Friday, Oct. 8 and Saturday, District 3 Richard Arenella eastern University Oct. 9. Tickets are $30 for adults and John Gould District 4 Jeff Doucette and a master’s in District 5 Shane Douglas $10 for children and senior citizens, sports management District 6 Carol Burns and may be purchased by calling District 7 Jack Vivian from the University of Michigan. Dur- (617) 493-8172. Group rates are also District 8 Jimmie Santee ing his time at Northeastern, Gould District 9 Dan Smith available. For more information and District 10 Char Martin worked for three years assisting in the an update on performers, go to District 11 Liz Folger operation of the university’s District 12 Jenise Jensen www.aneveningwithchampions.org. District 13 Janice Forbes Matthews Arena, as well as at The District 14 Paige Scott Pond, a local hockey and soccer facil- District 15 Donald Bartelson Accent launches District 16 Cindy Solberg ity. In addition, he was an arena District 18 Jean-Claude Detre Total Ice Scanner reporter for U.S. College Hockey Hockey Spiro Giotis Builders & Suppliers Doug Peters VICTORIA, British Columbia — Online. At Michigan, Gould was Instructors David Santee Accent Refrigeration Systems has named operations supervisor and Commercial Rinks Andy Deyo Public Rinks Al Tyldesley announced the launch of the Total Ice assistant event manager at Yost Ice Schools, Colleges, Universities Vicki Korn Scanner, which combines the benefits Arena. He was also involved in a con- PSA Representative Gerry Lane sulting project at Detroit’s Ford Field, USFSA Representative Homer Hagedorn of multiple in-ice sensors and the Lifetime Honorary Member Carol Zdziebko broad sensing area of an infrared cam- and took part in the NCAA Academic era without the shortcomings of Reform Movement.

4 ISI EDGE SEPTEMBER/OCTOBER 2004 SoftSoft SeriesSeries 850850 A Soft Boot For Your Toughest Customers Now there’s a rental figure skate that offers unmatched durability for you and lasting comfort for your toughest customers. Riedell’s new 850 Soft Series is loaded with features that provide the ultimate fit and longevity to increase your bottom line. NEW SOFT MESH NYLON UPPERS for 2004! WITH NUBUCK PVC TRIM COMFORTABLE NON-WOVEN MANMADE LININGS MULTI-LAYER WRAP REINFORCEMENT DELUXE 3/8” THICK ANKLE FOAM PADDING HEAVY DUTY STEEL EYELETS AND LACING HOOKS DURABLE ONE-PIECE PVC OUTSOLE AND HEEL

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o be successful in the ice arena Having initiative is not enough in financially successful programs, such as industry, managers must have today’s world. It takes a lot of talent and hockey tournaments, figure skating com- Tboth initiative and “finishiative.” determination to get projects or programs petitions or learn-to-skate programs. While these traits are not common, started, but it is far more difficult to carry Initiative affects the planning and they can be developed and are essential them through to completion, to make promotion of the to leading and directing any organiza- them successful. The finished project is program. Individuals tion in the 2000s. Why is it that some what counts — finished in a timely fash- and teams need to organizations with fewer resources out- ion, within budget and with attitudes know about pro- perform others with more staff and bet- and enthusiasm at the same level as they grams far enough in ter facilities? Usually because the person were at the start of the project. Many advance to fit dates

MANAGEMENT at the top has both initiative and “fin- building improvement projects or pro- into their schedules ishiative” characteristics. grams are not fully completed because and to register for the Initiative is a characteristic com- management fails to stay on task and fails programs. Brochures Jack Vivian monly evaluated on job appraisal forms to require workers to stay on task. need to be designed and something that should be encour- According to Atthreya, “finishia- and produced in aged by all employers in the workplace. tive” is easy to understand, but it is nei- advance. Address labels can be printed According to Webster’s Dictionary, ini- ther easy to achieve nor common. while brochures are in production so dis- tiative is “the first step; the act of setting Many heads of organizations start pro- tribution can start as soon as the a process in motion; the ability or will- jects but fail to provide the gentle brochures are ready. ingness to take the lead.” In common encouragement to keep them on time. “Finishiative” for such programs terms, initiative is the ability to see As a result, more staff and resources are involves follow-through, follow-up, opportunities and to take advantage of committed than the projects require. acknowledgments, evaluation and doc- situations that come up daily in arenas. Successful leaders approach time man- umentation. The beneficial effects of Managers with initiative usually: agement and producing results as chal- these activities show up not just in how • Energize people around them lenges, and they enjoy meeting those well the program runs, but, more • Gain commitment from importantly, in how much better superiors, user groups and the program will be the next time. workers Getting everyone’s notes, evalua- • Provide support and Having initiative is not tions and suggestions about the encouragement program while it’s still fresh in their • Lead people to action memories reduces the number of enough in today’s world. mistakes and the amount of time Managers in the ice arena wasted the next time it’s presented. industry with initiative seize oppor- It also prevents “reinventing the tunities to develop and market new “Finishiative” wheel” when new staff members programs and stay current with are responsible for the program. trends in their profession. Employees enjoy working with “Finishiative,” on the other involves follow-through, managers and co-workers who hand, is a term coined by Dr. N.H. have initiative and “finishiative.” Atthreya, an educator, author and follow-up, acknowledg- The workplace is always fresh, lecturer on human potential. While exciting and challenging. There is it rhymes with initiative, the root joy in getting things done; the word is “finish.” Atthreya believes ments, evaluation and pressures are compensated by the that we should add the word “fin- satisfaction of accomplishment ishiative” to our work vocabulary. His and achievement. We suggest that definition of the term is “the last step; documentation. all arena managers assess their ini- the act of completing; the ability or tiative and “finishiative,” work at willingness to take a thing to its logical challenges. They enjoy getting things improving each and give special con- conclusion in optimum time.” done. Others are willing to compromise sideration to selecting, promoting and Managers with “finishiative” demon- original plans to accommodate work- compensating employees with these strate the following characteristics: ers’ attitudes or schedule conflicts. qualities. Our business will benefit. • Ability to sustain effort in spit of difficulty An arena management application Dr. Jack Vivian is the director of the Ice Arena • High physical and psychic energy Where might initiative and “finishiative” Institute of Management and a recognized • Enjoyment of a challenging make a difference in arena management? authority on arena planning, development, situation Let’s take an example from running management and operation.

6 ISI EDGE SEPTEMBER/OCTOBER 2004

PROGRAMMING W 8 of availableicetime.Your “seasons” more creativitytomakeproductiveuse greater flexibilityandoftenrequiring demand isusuallyreduced,allowing non-prime time(May-September), in scheduling;duringour“summer”or much greater, allowinglessflexibility April), demandforicetimeisusually “winter” orprimeseason(October- you mustplanaccordingly:Duringour most casesourbusinessisseasonaland months inadvance.Rememberthat your programmingatleastsixtonine operation. You shouldbeplanning executed. arenas canfailifthescheduleispoorly agement. Eventhemostpromisingice an essentialcomponentofgoodman- usage schedule.Icearenaschedulingis bilities maybedeterminingyourice one ofyourmostimportantresponsi- Scheduling istheroadmapofyour schedule foranewfacility, ice arenaoraresettingupa hether youareinanexisting Maximum Profit Scheduling basics ed toyour“guests.” must becarefullyplannedandmarket- may bedifferent,butinanycasethey List allofyourusergroupsandfind • Identifyyourmostprofitableses- • Knowyouroperatinganddebtser- • Scheduling for by Michael Paikin &RobertMock than-perfect times.Try totreatall some goodtimesandless- be afraidtooffereachusergroup may betwodifferentthings.Don’t and whatyoucanactuallyoffer out theirneeds.Whattheywant Be consistent! nottochangethem. grams andtry Set thehoursneededforthosepro- hockeyclasses. and introductory grams, includingskatingschool sessions andyour“learnto”pro- income. Thoseareusuallypublic sions bytheiraveragehourly cover thosecosts. ice timeoryouwon’t beableto vice costs.Try nottoundersellyour Important considerations Thewayyouscheduleyourstaff • Drive timefordifferentactivities— • Areademographics—You needto • Linking—schedulingdifferent • during peaktimesiscritical.Be user grouptoattend. when itisdifficultforitstarget nottoscheduleanactivity and try Learn thearearoadsandhighways nic populations,shiftworkers,etc. children, highschoolstudents,eth- a higherconcentrationofyounger customer base.Your areamayhave know andcatertoyourparticular learn-to-skate, public,freestyle). ferent activities(example:hockey, those customersyourfacility’s dif- segments ofyourmarketandshow is afavorablewaytoreachdifferent types ofprogramsbackto— also changeseasonally. Remember thattheirneedsmay groups fairlyandequitably. S DESEPTEMBER EDGE ISI / OCTOBER 2004 aware of labor costs and schedule • Broomball leagues and tourna- be knowledgeable a- as needed. ments bout programs and • Be somewhat flexible, but remem- • Speed skating sessions and com- activities. ber that inconsistency can some- petitions Don’t forget your times scare away your customers. • Special events and group sales most important mar- • Fundraisers can be a community keting tool: your cur- Offer varied activities benefit if explained to all of the rent customers. Good and programs schools, churches and youth referrals often out- groups in your area. Skating parties weigh an expensive • Public sessions — Make them fun Michael Paikin and entertaining. Play games, change offer a great alternative to candy advertising campaign. direction, announce “girls only” and sales, raffles, car washes, etc. Our customers are our “boys only” skates, add special effects • Dry-floor events “guests” and our best and even consider using a DJ for an ambassadors. evening weekend session. Don’t be afraid to try something Remember, a sat- • Learn-to-skate programs — Offer different. Also remember that holi- isfied customer is a multiple times and try to schedule day weekends are sometimes very happy customer and them before or after public sessions good for tournaments, competitions can contribute to so you can “blend” the two together. or ice shows, and can sometimes be your facility’s suc- • Birthday parties and school field worked around public sessions and cess. Scheduling for Robert Mock trips — Each attendee at a party or learn-to-skate program times so you the benefit of the field trip should leave your facility don’t lose the revenue from those majority will go a with a packet of program informa- programs. long way toward tion and some “coupon” reasons to increasing the profitability of your ice come back. Marketing skating arena. • Hockey games, practices and tour- Programming and dissemination of naments for all ages and abilities of information within your facility Michael Paikin is first vice president of both male and female players should always be available to new ISI and president/CEO of VSC Sports • Figure skating freestyle sessions, and existing customers alike. Never Consultants in Sherman Oaks, Calif. competitions and ice shows for take it for granted that “everyone both recreational and serious com- knows” about your programs. All Robert Mock is the skating director for petitive skaters employees and teaching staff should Center Ice Arena in Delmont, Pa.

ISI EDGE SEPTEMBER/OCTOBER 2004 9 OPERATIONS I 10 ous tobothlifeandbuilding. deteriorate toapointofbeingdanger- our electricalpowerequipmentto age, abuse,andmismanagementallow erly, it’s usuallysafe.Butalltoooften, usually reliable,andwhenusedprop- towork.Ourelectricityis everything plug inawallsocketandweexpect for granted.Turn onaswitch,place Unfortunately, wealsotendtotakeit potentially dangerouspowersource. pass throughthebathrooms,showers, use electricity. Largevolumesofwater charge. Icearenasusewaterlikethey excellent conductorofanelectrical electricity donotmix.Water isan We learnatanearlyagethatwaterand Water hazards an overheadlight canresultindeathif moisture. Thesimpleactof changing extremely susceptibletodamage from inside thearena.Electrical linesare as weworkedonelectrical equipment damp. We may evenhavefeltatingle from equipmentthathas become of rust.Screwheadsarehardtoremove Overhead lightsandbeamsshowsigns the damagedonebymoisture. mixed withelectricityspellstrouble. ice arenas.Anykindofmoisture We dependonthisexpensiveand time operatingwithoutelectricity. ce arenaswouldhaveadifficult Most arenamanagershaveseen Electricity andtheIce Arena: A HostileEnvironment foraDangerousNecessity snack baranddrinking room. Allofthese fountains. Tens of sources arepotential Moisture andcon- thousands ofgal- and maintained. problems ifnot carefully regulated mal byproductsin densation arenor- lons ofwaterare used tomaintain the ice.Water is your compressor used tocoolthe equipment in enters thesetrenches. You willnever passes throughrubberflooring and these linesdeterioratewith age. Water The conduitandtrenches that carry systems requireunderground power. boards. Goaljudgelightsand sound lines thatextendouttothe dasher- lated. basic safetyrulethatisfrequentlyvio- equipment youareconnectingisa extension cordthatisratedforthe vate thecordhighoverhead.Usingan where peoplearewearingskates,ele- need topassacordthroughanarea an areaopentoskaters.Shouldyou allow anextensioncordtopassacross sourceporary ofpower. Never, never fully monitoredwhenusedasatem- nent installation,andshouldbecare- cords mustneverbeusedasaperma- use ofelectricalequipment.Extension decorative lightingisadangerousmis- any nearbycombustiblematerial. ignite notonlythefixture,butalso The extraheatfromalargerbulbcan a bulbnotexceedcertainwattrating. specific use.Mostfixturesrequirethat many areas.Lightfixturesaremadefor Aftermarket equipmentisaproblemin Aftermarket cautions until disasterstrikes. that maygoundetected lems intheceilingarea serious electricalprob- in yourroofcancause many fires.Water leaks been responsiblefor electrical problemhas years. Thistypeof covered forseveral that canlieundis- expose livewires ture andrustmay viduals. Time, mois- installed byunder-qualifiedindi- beams. Thisequipmentisoften ing andsoundequipmentontherink Many arenasplaceaftermarketlight- the fixturehasbeendamagedbywater. Many icearenashaveelectrical The useofextensioncordswith by Albert Tyldesley lar basis. these trenchesandconduitonaregu- see thisproblemunlessyouinspect available toonly thoseemployeeswho room shouldbeclosed,locked and amounts ofelectricity. Thedoortothis filled withequipmentusing large Compressor ormechanical rooms are Authorized personnelonly have electricalwallplugs. rooms andshowershould little fingersout.Bathrooms,locker spring-loaded safetycoversthatkeep plugs inthepublicareashouldhave something andiselectrocuted.All ed untilachildreachestoretrieve these plugs.Damagecangoundetect- machines getpushedandbangedinto a beating.Video gamesandvending manager onaregularbasis. require athoroughinspectionbythe not bevisibledaytoday. Theseareas electrical linesinsidewalls,whichwill dropping itemscanleadtodamaged den outofsight.Pushing,pullingand large applianceswithpowerplugshid- these areas.Itisnotunusualtofind can getyouintoserioustroublein employees andoutsideleasegroups by electricalproblems.Well-meaning cent offiresinicearenaswerecaused period, NFPA recordsshowed34per- cooking appliances.Overafour-year electrical equipmentincluding The snackbar, proshopandskate- Wall plugsinyourpublicareatake S DESEPTEMBER EDGE ISI sharpening roomare all areashighlysus- fires werecausedby ceptible tothemis- use ofelectricity. Zip cords orextension cords arecommon- ly usedinsuch areas. TheNational Fire Protection Agency reported 28 firesiniceare- nas inarecent cent ofthese year. Elevenper- / OCTOBER 2004 not have business in there. We often see control-panel access doors left open. Safety guards that have been removed for a repair are not put back on. Uncovered wires hang from equip- Electrical Safety Checklist ment and puddles of water appear on the floor. An already dangerous room can become deadly through sloppy ✔ Be sure all electrical equipment, including aftermarket lighting maintenance habits and an unprofes- and sound equipment, is installed and repaired by qualified sional attitude. You can be sure that individuals. Murphy’s Law will be in effect when you have a problem in this room: The wrong employee is on duty when an electrical failure occurs. He touches ✔ Regularly inspect for roof leaks. switches, toggles, fuses and anything he thinks might help. Then he touch- es the wrong thing and dies on the spot. This room must be treated with ✔ Do not use light bulbs that exceed the recommended wattage great respect. Do-it-yourself repair jobs for your fixtures. are usually out of order in this room. Let the experts maintain this compli- cated equipment. ✔ Never use extension cords as a permanent installation, and Breaker, breaker! carefully monitor them when used as a temporary source of Breaker boxes can be a source of irrita- power. tion if not marked. Every electrical dis- tribution box should have every break- er marked inside. Identify the source of every electrical line in the arena. ✔ Never allow an extension cord to pass across an area open to This will not only save you time solv- skaters. ing a problem; it might save a life or prevent a fire if you can shut a breaker down quickly. This distribution equip- ment comes in many different quality ✔ Use only extension cords that are rated for the equipment you grades. When it comes to electrical equipment, the old saying “You get are connecting. what you pay for” is true. If your arena was built with a low-bid process, you might want to check on the quality of ✔ Regularly inspect trenches and conduits that carry power this important equipment. Do you have any aluminum wiring in your arena? underground. Aluminum was used for years before trouble with fire prompted replacement of most of it. Aluminum wiring is still ✔ Regularly inspect snack bars, pro shops and skate-sharpen- present in many buildings. If you have it, consider replacing it. ing rooms for damaged electrical wires inside walls and Knowing how to shut off all elec- other hazards. tricity to your facility is important. Any person left alone and in charge of your facility should know how to do this. In case of an elec- failure in with respect and it remains a friend. trocution or fire, this older or Fail to do your homework and elec- simple act could save a low-quality tricity can hurt or kill patrons and life or save your build- equipment employees, and burn your facility. ing. It is also a good idea is common. Preventive maintenance of electrical to manually throw every equipment should be high on the breaker switch once a Electricity is manager’s daily and weekly safety year. This prevents rust or potentially dan- checklist. dirt from incapacitating the gerous, yet it is a breaker. Having extra break- power source that Albert Tyldesley chairs the ISI Safety ers on hand can be helpful as we cannot live Committee as well as the iAIM Board equipment gets older. Breaker without. Treat it of Regents.

ISI EDGE SEPTEMBER/OCTOBER 2004 11 • Jim Kelley, FMC • Philip Linssen, San Diego Ice Arena • Mike Mastrototaro, FMC • Rob McBride, FMC • Scott McCoy, FMC • William Myers, Tennity Ice Skating Pavilion, Syracuse, N.Y. • Barry Ouellette, South Windsor Arena, Windsor, Ontario • Rich Peloquin, FMC • David Santee, Niles Park District Iceland, Niles, Ill. • Dan Smith, Line Creek Ice Arena, Kansas City, Mo. 31 Earn Certificate • Rick Vega, Tri-Town Ice Arena, Hooksett, N.H.

“The material is presented in such a professional way of Arena that it is impossible not to take valuable information back to your facility. Your customers will see the change imme- diately,” Rich Peloquin says of his iAIM experience. Programming Dave Campbell said the program has allowed him to envision the direction the ice arena is heading, and Jennifer DeMeglio of the Danbury Ice Arena in Danbury, Conn., adds, by Lori Fairchild “I’m thrilled by how much I learned in the week, and feel I can run a better facility with the knowledge I have gained.” Regarding the value of the school, Peloquin calls it aximizing profits, marketing, planning and man- “priceless,” while Janice Forbes of Sprinker Recreation aging events, budgeting and developing both on- Center in Tacoma, Wash. notes: “It was worth every dime. Mand off-ice programs, and recruiting and retaining The information was very valuable to my job — just what I staff, customers and volunteers were just a few of the topics needed to improve our programs.” covered in the iAIM Certificate of Arena Programming In addition to classroom instruction, iAIM organizers school July 18-23 in Marlborough, Mass. always build plenty of fun into the week. The social high- Among the 31 ice industry professionals who complet- light for this group was a night cruise on Boston Harbor, ed the CAP course, 14 have now completed the iAIM course- hosted by FMC. work in all three disciplines — operations, programming When it comes to offering advice to others considering and management — required to apply for the Certified an iAIM course, Gary Pokraka of Falmouth Ice Arena in Arena Executive designation: Falmouth, Mass. says the iAIM school is an experience in which all ice arena professionals should take part. Paula • Bruce Bertoni, Facility Management Corp. Dumart was even more emphatic: “Go! The vast array of • Dave Campbell, Windsor Arena, LaSalle, Ontario knowledge in one place is great. It really helps you under- • Paula Dumart, FMC stand the industry and its many diverse issues.”

July 2004 iAIM CAP class and instructors 12 ISI EDGE SEPTEMBER/OCTOBER 2004 Chairman’s Message If The Arena

o matter which yardstick is used for measure- Must Be Dry, ment, the iAIM educational program must be Nconsidered a wonderful success. More than 200 students have completed one or more of the three Call C.D.I. iAIM educational tracks. The large number of students participating in iAIM indicates that our formal educa- Concepts & Designs is the premier supplier of Arid-Ice™ tional program is meeting an industry need. We have desiccant dehumidifiers. Equipped to reduce humidity levels, also been delighted by the quality of the students. eliminate indoor condensation and fog, prevent mold, reduce Facility Management Corp. of Massachusetts recently refrigeration costs and improve indoor air quality, these concluded the third and last iAIM track for FMC’s systems utilize natural gas, steam or electric reactivation. many employees. This format was so successful that We have provided equipment for over 300 skating surfaces we encourage other management groups, ISI districts throughout North America from 500 to 45,000 SCFM. and regional management associations to consider co- promoting one of the iAIM schools. For information on For sales and equipment specifications, getting involved in this outstanding and worthwhile call 248-344-7236. program, contact Peter Martell, ISI executive director. 29235 Lorie Lane Quality education, outstanding faculty, great locations P.O. Box 1013 and superior classmates guarantee that you will enjoy Wixom, MI 48393-1013 the iAIM experience. Begin an educational adventure Phone: 248-344-7236 in an upcoming iAIM school. “Keep it Dry With C.D.I.” Fax: 248-344-9401 contact: [email protected] — Al Tyldesley website: www.cdims.com Chairman, iAIM Board of Regents

ETL-C, ETL and CE Rated ® ETL International Mechanical Code Approval Dr. Jack Vivian, director of iAIM, reflected on what has become a familiar scene during the beginning and the end of the school week: “On Sunday night when everyone first arrives, the room is almost silent. Many of the students are meeting each other for the first time. The volume level increases noticeably each day, and by Friday, they’re hug- ging goodbye, exchanging addresses and making plans to get their families together. The camaraderie and networking that occurs is fabulous, and they leave with lasting friend- ships. It’s very rewarding to be a part of this.” For more information on the iAIM program, go to skateisi.org.

iAIM Sponsors

Athletica Becker Arena Products Inc. Blademaster/NESSI Cimco-Lewis Concepts & Designs MS Facility Management Corp. K&K Insurance Group Rice Specialty Risk Zamboni

ISI EDGE SEPTEMBER/OCTOBER 2004 13 ticipants plus clowns, internation- their dedication and hard work to make al dancers and drummers, and a this event top-notch: Jane Schaber, festive balloon release. Brandon Radeke, Pete Carlson, Kathy OACHES • The ISIA Education Foundation Enghauser, Michelle Munion and C ’ Benefit on Ice starring Jenny Kirk Denise Sayre. Hats off to all of you and along with future ISI stars repre- I hope you all took some well-deserved senting a variety of skating levels time off! CORNER and events. The whirlwind week of events by Barb Yackel • The awarding of the team champi- came to a close on Saturday with the ISI National Events Coordinator & onship trophy to the SM Mega exciting synchronized skating and pro- Mall team from the Philippines. duction events taking center stage, Skating Program Director making for a great finale. As the build- As they say, The volunteer support and planning ing cleared, skaters, coaches and par- “There’s no place efforts of the local organizing committee ents packed their bags and headed for like home.” were exceptional. I would especially like home with memories they will cherish The Schwan to recognize the following individuals for for a lifetime. Super Rink in my home state of Minnesota did an outstanding job of hosting the ISI 2004 World Recreational Team Champi- onships Aug. 2-7. More than 1,400 skaters representing 96 rinks experi- enced a week of meeting new friends and competing in the sport they love. In addition to arenas from across the Lori Fairchild U.S., the event drew participation from the Philippines, Mexico, Thailand and the United Arab Emirates. The week’s highlights included: • Adding Stephanie Zastrow of Skaters Marketplace White Bear Lake Sports Center to the prestigious list of Freestyle 10 skaters. Congratulations to both Stephanie and her coach, Val Matzke. • Skaters Marketplace, a unique set- ting for skaters, coaches and par- ents to shop and visit. • Spectacular opening ceremonies featuring a parade of Worlds par-

Attention: All Synchro Coaches and Team Managers

2004-05 Synchronized Skating Team Registration will begin Sept. 1. There is no charge to register your team. All teams must re-register each year. Forms will be available to download off the Web site and will be sent to all Enstrom Studio Inc. ISI member facilities, to the attention of “Synchronized Coach.” Mark your calendar for the ISI 2005 Synchronized Championships to be held in Taylor, Mich, at the Taylor Sportsplex April 1-3. ISI World Recreational Team Championships opening ceremonies

14 ISI EDGE SEPTEMBER/OCTOBER 2004 For overall results, visit the ISI Web site at skateisi.org. ISI 2004 World Recreational Next year’s Worlds event is Team Championships Results planned for July 25-30 in southern California. Due to space limitations, only the top 25 teams’ scores are printed below. For a After arriving back in Dallas, it complete listing of teams and results, check the ISI Web site: skateisi.org. was on your mark, get set, GO for the next extravaganza: the ISI Adult Place Arena Points Championships in Breckenridge, 1 ...... SM Mega Mall ...... 776.5 Colo. Sept. 17-19. The host facility is 2 ...... White Bear Lake Sports Center ...... 686.3 the Stephen C. West Arena, which 3 ...... Plymouth Ice Center ...... 647.8 has special on-ice clinics and parties 4 ...... Schwan Super Rink ...... 272.0 planned for all attendees. Get ready 5 ...... Bielenberg Sports Center ...... 269.3 for a great time in the mountains! 6 ...... Joliet Park District ...... 247.0 The ISI 2005 Winter Classic will 7 ...... Minneapolis Augsburg ...... 225.5 be held at the Dr Pepper StarCenter 8 ...... Parade Ice Garden ...... 222.0 Farmers Branch in Dallas Feb. 18-20. 9 ...... Cottage Grove Ice Arena ...... 208.0 Plan ahead to come on down for 10 ...... Grand Oaks Ice Arena ...... 203.0 some good old Southern hospitality. 11 ...... Oakton Ice Arena ...... 200.5 Check the Web site under “event 12 ...... Roseville Skating Center ...... 197.0 info” for more information. As you’re planning your compe- 13 ...... St. Croix Valley Recreation Center ...... 193.0 tition and events calendars, don’t 14 ...... Capitol Ice Academy ...... 183.0 forget about your district fall instruc- 15 ...... Buffalo Figure Skating Club ...... 173.0 tor seminars. Plan to attend to stay 16 ...... Eagan Civic Arena ...... 170.0 current on all rules and changes. See 17 ...... Ice Skate USA ...... 124.5 page 17 of this issue or check the 18 ...... Pasadena Ice Skating Center ...... 120.5 Web site for dates and locations of 19 ...... Sioux Falls Figure Skating Club ...... 116.5 planned seminars. 20 ...... St. Peters Rec Plex ...... 112.5 Have a great fall, and remem- 21 ...... Hutchinson Figure Skating Association ...... 108.0 ber: Believing in yourself is every- 22 ...... Owens Recreation Center ...... 103.5 thing; if you don’t believe in what 23 ...... Line Creek Ice Arena ...... 97.0 you can do, it’s almost impossible 24 ...... Athletic Arts Academy ...... 91.5 to achieve it. 25 ...... New Hope Ice Arena ...... 82.0

ISI EDGE SEPTEMBER/OCTOBER 2004 15 Organizations Announce Statement Revision A trilateral group representing the interests of the Ice Skating Institute, Professional Skaters Association and U.S. Figure Skating has revised their Joint Statement of Cooperation. The revisions, contained in paragraph six below, are designed to protect the interests and eligibility of skaters in USFS and/or International Skating Union events. The new statement provides specific guidelines for ISI events or activities with USFS member participants. Questions regarding the revised statement should be directed to the ISI office: (972) 735-8800.

Joint Statement of Cooperation (June 29, 2004) U.S. Figure Skating, the Professional Skaters Association mitted without violating the rules of U.S. Figure Skating, (PSA) and the Ice Skating Institute (ISI) recognize and provided that such activities (1) are conducted by ISI support each other’s role in the development of figure Member rinks, clubs or skating schools in their normal and recreational skating in the United States. course of business; (2) are not conducted by or for the benefit of a third party that exceeds the spirit of this U.S. Figure Skating is the national governing body for the Statement of Cooperation; (3) do not include the partici- sport of figure skating in the United States and is so recog- pation of U.S. Figure Skating member skaters who are or nized by the International Skating Union (ISU) and the have been active U.S. Championship competitors at or United States Olympic Committee (USOC). above the Novice level within the past two years unless participation has been permitted as described below; and The Professional Skaters Association is the organization of (4) are not intended for television or internet broadcast or teaching and performing skating professionals, which pro- re-broadcast. This paragraph represents a grant of special vides and promotes the education and certification of fig- permission from U.S. Figure Skating, in the spirit of coop- ure skating coaches. U.S. Figure Skating recognizes the eration with the ISI, to allow its members to participate in PSA as the official coaches’ education, certification and ISI-endorsed recreational skating activities without the training program. need for a separate U.S. Figure Skating sanction. However, ISI-endorsed activities exceeding the scope of this para- The Ice Skating Institute is the organization of ice rink own- graph are not covered in this grant of special permission; ers, operators, instructors, participants, builders and sup- therefore, U.S. Figure Skating members participating in pliers which supports the development and operation of such activities shall be in violation of the rules and policies ice rinks and provides and promotes recreational ice skat- of U.S. Figure Skating unless U.S. Figure Skating approval ing programs in the United States. by way of sanction, ESCA (Eligible Skater Compensation Agreement) or special permission is obtained. Each organization agrees to cooperate with the others to further the growth and success of the ice skating industry, The ISI further agrees that the participation of skaters reg- nurture the figure and recreational skating communities istered with the ISI in activities sponsored by U.S. Figure and promote and encourage the fulfillment of the respon- Skating shall not be deemed to be a violation of the rules sibilities of each organization. of the ISI.

U.S. Figure Skating further agrees that the participation of U.S. Figure Skating, PSA and the ISI acknowledge the U.S. Figure Skating members in ISI-endorsed recreational developing relationship between the three associations skating activities, such as recitals, shows and exhibitions, working together for the growth and betterment of ice tests and competitions, endorsed by the ISI is hereby per- skating now and in the future.

16 ISI EDGE SEPTEMBER/OCTOBER 2004 Fall Seminars Scheduled The following ISI district seminars have been scheduled. For more information and updates received after press time, go to skateisi.org and select “educational programs.”

DISTRICT 1 DISTRICT 7 DISTRICT 13 District Rep: Katy Hayden District Rep: Dr. Jack Vivian District Rep: Janice Forbes (781) 740-2255 (740) 321-1274 (253) 798-4045, [email protected] [email protected] [email protected] Instructor Seminar: Sept. 10 Instructor Seminar: Oct. 3 Instructor Seminar: Oct. 24 Sprinker Recreation Center, Tacoma, Wash. Radisson Hotel, Rockland, Mass. Goggin Ice Arena-Miami University Seminar Leader: Janice Forbes Seminar Leader: Katy Hayden Oxford, Ohio Manager Seminar: Sept. 9 Seminar Leaders: Vicki Korn, Libby Rhoads Everett Events Center-Global Spectrum DISTRICT 2 (513) 529-3343, [email protected] Comcast Community Ice Rink, District Rep: Robyn Bentley Manager Seminar: Oct. 24 Everett, Wash. (607) 533-7045 Goggin Ice Arena-Miami Univ., Contact: Janice Forbes [email protected] Oxford, Ohio Instructor Seminars: Sept. 25 (full day) Seminar Leader: Jack Vivian DISTRICT 14 The First Arena, Elmira, N.Y. Manager Seminar: Oct. 12 District Rep: Paige Scott Seminar Leader: Robyn Bentley Shaker Heights Community Center (415) 820-3527, Sept. 26 (half day) Shaker Heights, Ohio [email protected] Tennity Ice Skating Pavilion Seminar Leader: Jack Vivian Instructor Seminar: Syracuse University Fri., Sept. 17 Seminar Leader: Robyn Bentley DISTRICT 8 Sharks Ice, Fremont, Calif. District Rep: Jimmie Santee Seminar Leader: Paige Scott (847) 692-8595, [email protected] DISTRICT 3 Instructor & Manager Seminar: Sept. 21 DISTRICT 15 District Rep: Richard Arenella Northbrook Sports Complex District Rep: Donald Bartelson (516) 775-7862, [email protected] Northbrook, Ill. (909) 986-0793, [email protected] Instructor Seminar: Sept. 26 Seminar Leader: Dianna Himmel-Krewer Instructor & Manager Seminar: Sept. 29 New Roc Ice, New Rochelle, N.Y. (847) 291-2993, [email protected] Disney Ice, Anaheim, Calif. Seminar Leader: Lisa Fedick Seminar Leader: Randy Winship (203) 576-8118, [email protected] DISTRICT 9 (626) 578-0801, [email protected] Manager Seminar: Oct. 26 District Rep: Dan Smith The Rinx, Hauppauge, N. Y. (816) 505-2244, [email protected] DISTRICT 16 Seminar Leader: Judy Sniffen Instructor Seminar: Oct. 17 District Rep: Cindy Solberg (526) 628-2240, [email protected] St. Peters Rec Plex, St. Peters, Mo. (907) 694-7328, [email protected] Seminar Leader: Dan Smith Instructor Seminar: Sept. 11 Harry J. McDonald Center DISTRICT 5 DISTRICT 10 Eagle River, Alaska District Rep: Shane Douglas District Rep: Char Martin Seminar Leader: Sheree Hugli (601) 936-0002, [email protected] (763) 434-6900, [email protected] (907) 376-9261, [email protected] Instructor Seminar: Sept. 12 Instructor Seminar: Sept. 26 Manager Seminar: Sept. 10 Benton H. Wilcoxon Municipal Roseville Skating Center, Roseville, Minn. Harry J. McDonald Center Ice Complex, Huntsville, Ala. Seminar Leaders: Char Martin, Seminar Leader: Sheree Hugli Seminar Leader: Editha Dotson-Bowser Angie Rice (256) 883-3774, [email protected] (763) 434-6900, [email protected] DISTRICT 18 District Rep: Jean-Claude Detre DISTRICT 11 (863) 602-9243, [email protected] DISTRICT 6 District Rep: Liz Folger Instructor Seminars: Sept. 12 District Rep: Carol Burns (972) 831-2480, [email protected] Incredible Ice, Coral Springs, Fla. (313) 429-1086, [email protected] Instructor Seminar: Sept. 12 Seminar Leader: Jean-Claude Detre Instructor Seminar: Sept. 26 Polar Ice Galleria, Houston Sept. 13 Melvindale Civic Arena, Seminar Leaders: Randy Branca, Brandon Ice Forum, Brandon, Fla. Melvindale, Mich. Catherine King Seminar Leader: Jean-Claude Detre Seminar Leader: Carol Burns (713) 621-1500, [email protected]

ISI EDGE SEPTEMBER/OCTOBER 2004 17 Dealing with Over-Exuberant Parents

by Kathy Toon

ow do we deal with over-exu- Therein lies the rub. In a calm, the- inevitable result of disorder.” If a win- berant sport parents? This is a oretical setting, most parents have life dow is broken and left unrepaired, peo- Hhot topic these days. In my lesson-oriented goals for their child in ple walking by will conclude that no work as a Positive Coaching Alliance sport. Yet in the heat of competition, one cares, and no one is in charge. trainer, I’ve noticed a punitive trend the sophisticated life lessons often go Soon, more windows will be broken, among youth sport organizations (YSOs). out the window. We want to win! and the epidemic of crime takes off. Many organizations So how can YSO leaders help par- The same is likely to happen in covertly attempt to ents bridge the gap between their your organization. You want to imme- “hide” or silence the value-based goals for their child and diately fix any “broken windows,” or parents. They move their heat-of-the-moment, win-at-all- elements that do not correspond with them to the other cost moments of insanity? the positive culture you want to create. side of the field or PCA believes it is a three-part You want to make sure that if parents arena — away from process: cross the line and behave in ways that the athletes and are not acceptable to the culture of the coaches; they hold organization, someone intervenes and “Silent Saturdays” 1. Prevention — “Setting says, in effect: “That’s not OK. That’s Kathy Toon — where the par- the Table” not the way we do things here.” ents must remain Start with what we call “setting the silent on the sidelines, sometimes table.” If people come to a formal din- with the help of duct tape. ner party with nice plates and silver- Parents are often required to sign a ware, they tend not to eat the same way an code of conduct. We expect parents to they would at a picnic with plasticware. Parents can be do the right thing without ever teach- You want every single person in your ing them what it looks like. Do we organization to understand what is effective part of their expect our athletes to perform without expected of him or her. The goal is total any training? Many YSOs think that if clarity on the norms of behavior in this parents are handed a code of conduct organization. The way to get to this is child’s youth sport expe- and asked to read it, they will. Further, through what we call “message bom- the belief is that if parents sign the bardment.” It’s not enough to hear the code, they will remember what it says message once or twice. Parents need to rience. It may take some and adhere to it in the stands. Good be bombarded with it to combat the luck! power of the larger culture. work, but what doesn’t? At PCA, we believe that parents Here are some ways to bombard can be an effective part of their child’s your parents: youth sport experience. It may take • Send a parent letter (a sample is some work, but what doesn’t? available on the PCA Web site) The opening exercise of PCA’s Sports • Host a PCA Sport Parent Work- Parent Workshop is titled “What are shop (teach them how to support 3. Reinforcement YOUR goals for your child in sports?” their child’s sport experience) People in an organization tend to do Parents are given a hypothetical 100 • Send e-mail reminders what gets rewarded. Most youth sports points and asked to divide them among • Include a parent column in your organizations reward coaches. And a list of items. The items include newsletter there’s nothing wrong with that, but you “become a good athlete,” “gain increased • Post articles on your bulletin may also want to reward the parents who self-confidence,” “learn to deal with boards do a great job of upholding the positive defeat,” “win,” “make friends” and • Hang “Honor the Game” ban- culture you want at your rink. “have fun.” After a few minutes, parents ners in your rink (for informa- We’ve seen YSO leaders across the are encouraged to share how they dis- tion, call 866-725-0024 or e-mail country implement these ideas and reap tributed their points. Invariably, their [email protected]) the benefits of positive parent behavior. responses highlight the life lesson items. We invite you and your skating commu- Then we ask the parents to imagine that 2. Enforcement — “Fixing nity to do the same. For more informa- they are sitting in the stands watching tion about the ISI-PCA partnership, or their child compete. It’s a tight competi- Broken Windows” PCA workshops, go to PositiveCoach.org tion. Their child is in contention. Now I The second step is to do what we call or contact us at (866) 725-0024. ask the parents what items rises to the “fixing broken windows.” We got this top of their list. They sheepishly nod term from Malcolm Gladwell’s book Kathy Toon is the product their heads and admit that winning rises The Tipping Point. He cited criminolo- development manager for to the top. gists who found that “crime is the Positive Coaching Alliance.

18 ISI EDGE SEPTEMBER/OCTOBER 2004

COVER FEATURE TSX Taylor’s Bright Beacon

by Lori Fairchild Photography by Dave Gorgon, City of Taylor

he momentum is building in businesses are freshening their facades. level with two private lounges and a Taylor, Mich. City leaders in Amidst all of this progress stands a large meeting room that can be Trecent years have championed bright beacon that has helped stimulate divided into four separate spaces. the creation of a redeveloped ware- local economic development. Taylor TSX has been the site of the house district, two public golf courses, Sportsplex — or TSX, as it’s widely Professional Bowlers Association a petting zoo, city parks and numerous known — is only 3 years old, but World Championship, the Tour- other municipal additions and renova- already its impact has been significant nament of Roller Hockey Series tions. Today, Telegraph Road, the city’s in this community of 70,000. National Championships, Street main north/south thoroughfare, is TSX is not your average ice arena. Soccer Cup USA and the AAU undergoing an exciting revitalization of It’s an architecturally and technologi- Wrestling Grand Nationals. Then its own. Utility wires are being replaced cally advanced 146,958-square-foot there are the home shows, dog shows, and buried, new landscaping is in the facility on 11.67 acres, and Chamber of Commerce events, busi- works, road improvements are multipurpose is its middle ness meetings, corporate trainings and under way and name. In addition to its high school graduations, plus, of two NHL-size ice arenas course, nonstop sports and recreation with seating, team rooms programs for all ages. During last sum- and referee rooms, the mer’s East Coast blackout, TSX put its “X” shaped building is 650 kVA generator to work to power also home to two versa- an emergency cooling shelter and tile non-ice surfaces, a made headlines with a full-page photo conference room, a in Newsweek. physical therapy and Folks in and around Taylor rehabilitation center must wonder what they did and a mezzanine before TSX. Nomads in search of an arena Progressive, visionary city Taylor residents don’t need long mem- leadership with a focus on eco- ories to recall life before the nomic development and the Sportsplex. It hasn’t been too many expertise of JRV Management years ago that figure skaters, hockey CEO Jack Vivian are credited players and indoor soccer enthusiasts with an outstanding plan- were forced to hit the road in search of ning process and bringing a place to practice, play and perform. the project to fruition. “As the largest community, by far, Built with tax incre- in what is referred to as Downriver — ment finance (TIF) funds, a collection of 21 communities south designed to help boost eco- of Detroit — we were watching our res- nomic development, the idents go to other communities to $18.5 million Taylor enjoy recreation functions,” recalls Sportsplex opened its Dan Martinez, Taylor’s executive doors in September 2001, director of Parks and Recreation. just 11 days after 9/11. “Because many of the buildings they “The timing had an were traveling to were single-sheet impact,” says Carla arenas, they were being turned away. Schneider, TSX’s gener- So all of these Taylor folks were kind al manager. “Our of like nomads, running from arena grand opening was a to arena, trying to play.” little bit somber, but Although Taylor did have its own Continued on page 22 ice arena in the 1970s, the building became too expensive to operate when hockey experienced a downturn in the ’80s, and the single-sheet facility was Opposite page, from left: closed. It has since been converted to Taylor Sportsplex's distinctive gymnasium space. beacon; one of TSX's NHL size ice arenas With the resurgence of hockey in the late ’90s, the city began holding This page, top: the facility's focus groups and commissioned skylit public area Wayne State University to conduct a community survey. In addition to This page, bottom, from left: researching the feasibility of ice and the PBA World Championship soccer facilities, Taylor also began held at TSX; Metro Physical exploring other untapped markets: Therapy & Rehabilitation Inc., lacrosse, flag football, even archery. located in TSX

ISI EDGE SEPTEMBER/OCTOBER 2004 Continued from page 21 the thing we had going in our favor and soccer programs came in and nas; we look at it as a drive to give that was a brand new building — a positive worked the concessions and got a per- great customer service. For instance, thing in the face of what had just centage as a fundraiser, so TSX didn’t people like the fact that we keep our occurred — so there was still excite- have to staff the entire event.” concession area open during the day ment revolving around that.” For last year’s world bowling for our figure skating and other events championships, one of the soccer are- rather than only in the evening during nas was converted to a bowling center prime time.” Fueling the local economy with bleachers to accommodate 2,500 Campau and Schneider describe Thanks to the extensive homework that spectators and lanes brought in and TSX’s ice rates as “reasonable” — nei- helped identify dozens of potential assembled on-site. The event was car- ther the highest nor the lowest in the lucrative uses for the facility, business ried live on ESPN. area, but certainly competitive consid- growth has been steady since day one. TSX recently formed a promo- ering the facility’s many amenities. The ice side was busy immediate- tional partnership with the Southern And athletes as well as parents do ly. TSX revitalized Taylor’s two high Wayne County Regional Chamber to come for the environment. The drive- school hockey teams and has added a maximize the regional impact of up appeal is notable: A giant glass bea- third high school team for this fall and major events held at the facility. con over the facility’s entrance glim- winter. It hosts two youth hockey Today, it’s TSX that’s drawing the mers by day and casts a lighthouse-like clubs and a newly established U.S. out-of-town skaters and other patrons. glow onto Telegraph Road by night. Figure Skating club. As the region’s largest recreation and Carefully studied traffic patterns result- The soccer arenas took a little expo center, it serves an area that ed in a porte-cochere at each entrance, longer, as players who were established encompasses some 225,000 people. ideal for dropping off or picking up pas- in out-of-town programs found their sengers in inclement weather. way back home. Schneider says the Inside, form follows function in soccer program has grown with each Keep them coming back the user-friendly building. Natural passing season — and there are three Although TSX competes with nine light from a massive skylight floods soccer seasons each year. area ice arenas as well as several soccer the public area, creating a welcoming During the slower months, the facilities, community response and place for parents to wait for their chil- Sportsplex books special events to sup- support have been overwhelmingly dren. “Unlike many arena environ- plement its core business. The seven- positive. “We market our strengths. ments, this is a very inviting place,” day roller hockey championships in July Beyond the building being beautiful Martinez notes. “And obviously, that brought in several thousand athletes and superior to others, we offer excel- has an economic repercussion. If par- and their fans. “We had people in here lent customer service, and if people ents drop their kids off at the front from everywhere. Bringing in an event have a good experience here, they’ll door and leave to get a coffee or a pop, like this generates revenue not only for want to return,” Schneider says. somebody else is getting that revenue. the building but for the community — Jennifer Campau, director of If they stay, that’s TSX revenue. It’s a the restaurants, the hotels, the car rental developmental skating, adds: “Our piece of the puzzle we tried to fit in.” agencies,” Martinez says. “Local hockey staff accepts the challenge of other are- Even the arenas themselves get plenty of natural light, through attrac- tive, yet practical, glass block on the corners of exterior walls. The build- ing’s wide, automatic doors allow ath- letes with bulky equipment to enter and exit with ease. Locker rooms are over- sized. A striking double staircase leads to the mezzanine, which is home to the meeting rooms, private suites and bal- Continued on page 24

The ISI 2005 Synchronized Skating Championships will be held at Taylor Sportsplex April 1-3. Watch for more informa- tion in future issues of the ISI EDGE, or go to skateisi.org. From left: Matt Henderson, assistant general manager; Carla Schneider, general manager; and Jennifer Campau, director of developmental skating

22 ISI EDGE SEPTEMBER/OCTOBER 2004

Continued from page 22 conies that overlook the two ice arenas, Raising the bar and 3000e programs are linked, and creating a convenient arrangement for TSX is not only attractive, comfort- operations personnel receive cell- tournament officials and others who able and convenient, it’s also techno- phone text messages when either sys- need to stay abreast of the action while logically innovative and environmen- tem enters the alarm mode or fails. conducting meetings. tally friendly. A comprehensive fire-suppres- Designed by Siegal Tuomaala The Cimco 3000e ice plant man- sion system is tied to the city’s sys- Associates Architects and Planners, agement system can monitor all plant tem at the fire department. And a 34- TSX has received the functions and troubleshoot immediate- camera security system is equipped ly, as well as turn equipment on and off, with two 60-gigabyte hard drives that via software and a laptop computer. The record everything from parking lots state-of-the-art plant makes ice at night to arena floors to cash registers, when energy costs are charged at off- matching up with the front-line peak rates and burns it off during the point-of-sale system. day, utilizing chilled water for cost- The facility’s ice maintenance efficient air-conditioning for the equipment is all electrical, eliminating entire facility. “As far as I know, we’re gas and propane use, and the forklift the only building in Michigan, and and resurfacers are battery-operated. the only municipal building in the TSX saves an estimated 1.5 million country, combining thermal stor- gallons of water per year using an elec- age storage units and ice arena tronic water-treatment system. refrigeration plants,” says Jim “These things were all done to Pengelly, president of JRV save money in the long run — on util- Management. ities, water, theft and potential liabili- TSX’s building management ty. Those are the things new facilities system operates all HVAC processes and need to be looking at,” Pengelly says. scheduling, also via software and lap- “We’ve seen a steady stream of top. That includes monitoring humidity people come by and take a look at the TSX’s front marquee Michigan Recreation and temperature, providing individual building,” he adds. “There are a lot of and Park Association’s Facility of the control of all units and trend data for great facilities in the country that have Year award and has been named among any time frame, and detecting mainte- done pieces of what we have here. We favorite new facilities in a Detroit News nance issues. really have a first-class building, and reader survey. The building management system we’ve raised the bar for arenas.”

24 ISI EDGE JULY/AUGUST 2004 Expand or enhance your career with an iAIM Certificate of Arena Management (CAM). Log-on to iAIM’s distance learning program: Today’s practical approach to education in a fast-paced environment. The iAIM distance learning program offers: • 30 required hours for the Certificate of Arena Management presented online • Self-paced learning – 12 months access to course materials • Convenience – available from home or office online 24/7 • Cost effectiveness – no travel or lost work time Chart your future with iAIM online – the leading management education and certification program for ice arena professionals. Complete CAM requirements during a convenient, two-day program. For more information on the Ice Arena Institute of Management and the iAIM online distance learning program, go to www.skateisi.org and click on iAIM. Benefit on Ice Show Among ‘Best Ever’

by Lori Fairchild

he wild applause at this year’s Ben- The Benefit on Ice is an annual look for a balance of skill levels, age efit on Ice show just might have set ISIA Education Foundation event that ranges and events. Ta new record for audience decibel takes place during the World Recre- This year’s show received over- levels. From Pre-Alpha to Freestyle 10, ational Team Championships to raise whelmingly positive comments for its Special Skater to special guest star scholarship funds for ISI members. variety. Tiny skaters stole hearts. Grace- Jenny Kirk, family spotlights to syn- This year’s benefit was held on Aug. 6 ful performances by the newest chronized numbers — and all levels at Fogerty Arena in Blaine, Minn. Freestyle 10 skater and two of this and events in between — the enthusi- Foundation board trustees Jean year’s scholarship winners awed and astic support from the appreciative Albrightson, Donald Bartelson, Robyn inspired. A few, such as a family spot- audience never waned during the spec- Bentley, Boyd Wietecter and Peter light based on Cinderella — with Dad as tacular two-hour event. “People who Martell were on hand throughout the the fairy godmother — drew nonstop didn’t come to this don’t know what week to organize and carry out the laughter. The precise movements of they’re missing” and “This was the high- diverse duties associated with the pro- synchro teams and a dance pair pulled light of the week” were just two of the duction, with the help of Patti Feeney audience members to the edges of their from the ISI office. unsolicited “reviews” overheard at the Continued on page 28 end of the evening. “The performance level and standard of skating were very high and entertaining,” Bartelson said. “It was absolute- ly amazing — one of the best shows we’ve ever had.” Worlds participants are invited to participate in the ben- efit show based on the quality Enstrom Studio Inc. and entertainment value of their performance at the weeklong championships. Judges, referees and benefit show organizers

Scholarship winners Sara Medek and Jessica Marshall

Enstrom Studio Inc. Lori Fairchild

Jenny Kirk (second from left) with Foundation board trustees Boyd Wietecter, Robyn Guest star Jenny Kirk Bentley and Donald Bartelson

26 ISI EDGE SEPTEMBER/OCTOBER 2004

CONDOLENCES Continued from page 26 seats. Two flawless performances by U.S. national bronze medalist Jenny Kirk were huge crowd-pleasers. And Allan Carvell while no single act stole the show, Oakton Ice Arena’s Allan Carvell, one of ISI’s founding mem- production number “Thriller,” featuring more than 40 bers, died July 16 at the age of 84. Follow- skaters of all ages, came close. ing a distinguished tennis career, in 1956 Two of the Foundation’s four 2004 scholarship win- Carvell and his wife, June, opened Chica- ners — Sara Medek and Jessica Marshall — were present go’s only indoor ice rink, Rainbo Arena. to accept their plaques and demonstrate their skating The facility was a practice rink for the accomplishments. Also receiving scholarships this year Blackhawks and home to the Chicago Fig- are Julianne Kulevich and Jamie Spiller. The Foundation ure Skating Club until it closed its doors in has awarded more than $200,000 in scholarship funds 1981. Carvell also served as director of since its inception in 1989. Northwestern University’s ice rink as well Allen Carvell Following the skating performances, a long line of as Lake Meadows Ice Rink and Marina City autograph seekers snaked through the lobby doors and Ice Rink. He is survived by his wife, son Cale, daughter Chris- into the rink. The cheerful Kirk accommodated each and sy, three grandchildren and one great-grandchild. A memo- every one with a smile. rial service was held on July 25 at the Unitarian Church of If you missed this year’s outstanding Benefit on Ice, Evanston. Memorials may be made to Hospice of the North don’t make the same mistake next year! The 2005 World Shore, 2821 Central St., Evanston, Ill. 60201. Recreational Team Championships are scheduled for July 25-30 in southern California. Karol Kennedy Kucher Karol Kennedy Kucher, who with her brother won the silver medal in pairs skating in the 1952 Winter Olympics, died June 25 at age 72 in Seattle. Known as the “Kennedy kids,” Kucher and her brother, Peter Kennedy, won six national pairs titles and the world pairs championship in 1950, fin- ished sixth in the 1948 Olympics and second four years later. The two were inducted into the U.S. Figure Skating Hall of Fame in Colorado Springs in 1991. Join our growing list of supporters, and use this form to make a contribution. This generous sup- port will enable the ISIA Education Foundation to achieve its goals and objectives.

Name______Street Address______City, State, Zip ______Amount of Donation $ ______

Method of payment ( ) Check ( ) Charge: Visa MasterCard Discover [please circle]

Number ______

Exp. Date ______

Your Signature ______

Mail to: ISIA Education Foundation 17120 N. Dallas Parkway, Suite 140 Dallas, TX 75248-1187

28 ISI EDGE SEPTEMBER/OCTOBER 2004 Facilities of Distinction Canlan Ice Sports is North America's leader in the development and operation of multi purpose ice rink facilities.

Canlan Ice Sports Management Services Division offers industry expertise every step of the way. Design & Planning If you're building a new facility or upgrading an existing one, Canlan Ice Sports can share its unparalleled industry knowledge to ensure the success of your facility. Contract Management Services Professional facility management is the key to the success of any ice rink facility. Canlan Ice Sports puts the knowledge gained through the successful operation of 20 ice rink facilities across North America to work for you. Business Analysis & Reporting Canlan Ice Sports specializes in comprehensive business analysis to provide knowledge and guidance for your development plans or existing operations; - Market Feasibility - Financial Analysis - Facility Viability - Business Plan Development - Operational Analysis

Canlan Ice Sports Corp. Management Services Division For More Information on these and other services contact; 6501 Sprott Street Burnaby, BC V5B 3B8 Ph: (604) 736 9152 Email: [email protected] www.canlanicesports.com www.icesports.com Judges Pass 2004 Update Test Thomas M. Amn Donna Lasser Erika Amundsen Darianna P. Latten Jennifer Anderson Michelle Lehmbeck Darlene Anthony Betty Lewis Elvin Asay Jaclyn Lewis Heather Aseltine Donna Liversidge Roberta Barnack Jennifer Machtemes Linda Barnett Susan Maille Denise Beaumont Carola Mandeville Heather Belbin Lisa G. Manley Deirdre Bonanno Maria Merabella Lisa Boots Kenny Moir Jennifer Borus Barbara Mozug Iantha Borzilleri Kerry Murphy Karen A. Boucher Tracey A. Myers Brianne Breed Dawn Nardini-Callahan Carol Burns Michael Paikin Dorie Cascio Darlene Parent Sharon Castillo Nadine Pearen Toni Cooper Natalie Pinkus Wade Corbett Christina Probst Beth Davidson Beth Puzes Dianne DeLeeuw Georgene Reekie Patricia Denaxas Laila Schlesinger Sarah DeSemple Beverly Shaffner Renee Doucette Patricia Shears Liz Dymoke Michelle Sibley Roselyn Esteb Diane Simpson-Pye Sandra Farmer Wendy Smith Janet M. Fascilione Cindy M. Solberg Barb Foltz Dawn Stiles Marcia Friedland Terri Suzanne Toni Friedland Adam Swift Wylie Garber Jennifer Tate-Woiz Bonnie Golding Dawn Trescone-Forgacs Marina Golovenkova Susan Twitty Wanda Mae Guntert Gina M. Vranicar Marni Halasa Charlaine Ward Arlene B. Hall Christy Ward Stephanie Han Jola Wesolowska-Mantilla Lynn Hanson Natalie Wicker Heather Harrington Michelle Wilkin Linda Hintz Crystal Williams Lynn D. Hopping Valerie J. Young Melinda K. Hubbard Terry Lynn Zellner Deborah Kozak Colette Lada Update test results Bridgid Lamear received after publication Devorah Lang-Hodson deadline will appear in the Andrea Larsson next issue of ISI EDGE.

30 ISI EDGE JULY/AUGUST 2004 New Retail Merchants Baron, Courtney - MA Irowa, Osadolo - IL Berry, Anna - AZ Jackson, Lisa - AZ Happy Hunting Grounds Blanche, Sean - CT Kalinowski, John - CT Janis Houston Brown, Josh - MO Kellam, Warren - CA 1490 Russell Way Cahill, Allison - CA Kelley, Patty - CA Thornton, CO 80229 Campbell, Matthew - CT Kraut, Ron - NY (303) 286-7360 Castagna, Sean - CA Lencek, Michelle - CA Cohen, Alana - IL Lovejoy, Sara - CA Lymberwear Colquhoun, Evan - NJ McIntosh, Ryan - MN April Thomas Consiglio, Diane - MO Mecher, Natalie - IL 6142 Cavandish Ct. Corcoran, Ryan - CT Missel, Pam Dreyer - NJ Shelby Township, MI 48316 Costanza, Megan - NJ Moncrief, Susan - CA (586) 726-0288 Emerick, Kristin - CT Moravec, Janet - AZ Erickson, Steven - TX Morrison, Justin - CA N’Ice Styles Field, Christina - MD Muir, Coco - CA ISI welcomes these Janet Nelson Foster, Rick - CA Mullins, Thom - CA new members: 3465 Trails End Rd. Frey, Kayl - VA NacNac, Angela - HI Eagan, MN 55123 Fritz, Bradley - AZ Rech, Betsy - MN New Rinks, (651) 365-7710 Furtak, Christopher - CT Shaw, Rachel - AZ Clubs & Schools Gerwig, Chris - CT Siemankowski, Linda - AZ Gore, Patrick - CT Sierk, Morgan - AL The Ice Box Sports Complex New Associate Gospodinoff, Brandon - CT Sun, Jim - CA at Electric City Plaza Members Guarino, A.G. - CT Tropsa, Stefan - CT Kelly Rippon Gurney, Alan - CT Turner, Melinda - AZ 3 West Olive St. Andrade, Janet - CT Harris, Ashley - TX Velischek, Randy - NJ Scranton, PA 18508 Anthios, Gregory - PA Hernandez, Laura - MA Weirich, Emily - CA (570) 963-1020 Archambault, Ashley - MA Higley, Janet - CA Wissel, Sharon - CA Balvance, Jon - MN Hix, Caitlin - TX

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ISI EDGE SEPTEMBER/OCTOBER 2004 31 CALENDAR ISI-endorsed competitions & shows/exhibitions (Due to printing deadlines, events endorsed by ISI after July 28, 2004 will be listed in the next issue.)

19-21 Paramount, Calif. COMPETITIONS Paramount Iceland JULY Iceland Open SEPTEMBER JANUARY

4-5 Miami 15-16 San Diego Kendall Ice Arena Ray & Joan Kroc Community Center 4th Annual ISI Labor Day Challenge 3rd Annual ISI Open Competition 11-12 Valencia, Calif. 21-23 Homewood, Ill. Ice Station Valencia Homewood Flossmoor Ice Arena 4th Annual ISI Open Competition ISI Open Team Competition FEBRUARY 25-30 Southern California ISI 2005 World Recreational Team Championships

SHOWS & EXHIBITIONS 17-19 Breckenridge, Colo. Stephen C. West Arena 18-20 Dallas DECEMBER 2004 ISI Adult Championship Dr Pepper StarCenter Farmers Branch 3-4 Springdale, Ark. 17-19 Arlington, Texas ISI 2005 Winter Classic Arkansas Figure Skating Association Ice at The Parks Christmas Traditions 1st Annual Ice at The Parks 19-20 Nashville, Tenn. 7-10 Knoxville, Tenn. Competition Centennial Sportsplex Ice Chalet 25-26 Westminster, Calif. 19th Annual Centennial Sportsplex Nutcracker on Ice Westminster Ice Arena ISI Invitational 10-11 Houston Westminster ISI Open 2004 Aerodrome Ice Skating Complex MARCH 8th Annual Nutcracker on Ice OCTOBER 10-12 Evanston, Ill. 4-6 Irmo, S.C. Robert Crown Center 1-3 Houston Ice Land 30th Anniversary Nutcracker on Ice Polar Ice Galleria Palmetto Classic District 5 10-11 San Francisco 19th Annual Gulf Coast Open Championships Yerba Buena Ice Skating Center Team Competition Holidaze 2004 2 Vancouver, Wash. APRIL 18 Oak Lawn, Ill. Mt. View Ice Arena Oak Lawn Park District Ice Arena 1st Annual Harvest Festival Holly Day on Ice 16 Coral Springs, Fla. 18 San Jose, Calif. Incredible ICE Logitech Ice at San Jose Incredible Challenge Skate a Holiday Present 22-23 Naperville, Ill. 19 Arlington, Texas All Seasons Ice Rinks Ice at The Parks The Great Pumpkin Holiday Happenings 22-23 Clearwater, Fla. Tampa Bay Skating Academy MAY TBSA Countryside ISI Fall Competition 1-3 Taylor, Mich. 23-24 Rockland, Mass. Taylor Sportsplex Rockland Rink ISI 2005 Synchronized Winterland 18th Annual Championships Halloween Classic 1-3 Knoxville, Tenn. NOVEMBER Ice Chalet 36th Annual Mississippi Valley District Competition 5-7 Alpharetta, Ga. The Cooler MAY The Cooler 6th Annual 2004 ISI Invitational 7-8 Fairfax, Va. 30- Las Vegas 7 Anaheim, Calif. Fairfax Ice Arena June 2 MGM Grand Disney ICE Fairfax Ice Arena Annual 2005 Ice Arena Conference & 4th Annual Disney ICE ISI Spring Competition Tradeshow Synchronized Team Championship 32 ISI EDGE SEPTEMBER/OCTOBER 2004 RISKY BUSINESS? NOT IF YOU’RE WITH THE RIGHT PARTNER.

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ISI EDGE SEPTEMBER/OCTOBER 2004 33 an extensive dry-floor season. What- degree in a sports facilities manage- ever your situation, I certainly hope ment program, which focuses on golf that your summer was successful. It is course management, ice arena man- now time to look toward another agement and sports/athletic facility busy fall/winter season. management. If you have new The fall conference co-chairs, Walt employees or people who have an Bruley of Duluth and Mike Bauer of interest in the industry, let them Eagan, put together an excellent con- know about this opportunity. ference, which was held recently at Sugar Lake Lodge in Grand Rapids, Minn. MIAMA would like to thank the many door-prize donors for their gen- erous contributions to the conference. Ice Rink Owners MIAMA will return to Sugar Lake Lodge of California (IROC) Sept. 7-9, 2005. Al Payne is busy turning over the by Bert Blanchette, Secretary administrative duties to our new Minnesota Ice Arena administrative assistant, Jen Zweber, IROC is working on Managers Association and the treasurer’s duties to Rich Rak- expanding its mem- ness. The board is looking for a spring bership to northern (MIAMA) workshop site in the northern half of California rinks. In by Dean Mulso, President the state for 2005. In the next edition addition, some rinks of the EDGE I will profile our new in Arizona want to Most arenas have had board members. join to make use of a summer ice season I have been talking with Minneso- the Mr. Qube promo- Bert Blanchette filled with camps and ta Hockey executive director Mark Jor- tional character that clinics while others gensen about their desire for MIAMA to IROC developed. The San Diego Ice have enjoyed indoor be involved with the STAR program Arena has used the character exten- turf for soccer and and the World Cup. sively and successfully, making Mr. lacrosse, and still Century College in White Bear Qube a household name through others may have had Dean Mulso Lake, Minn. is offering a two-year their programs.

34 ISI EDGE SEPTEMBER/OCTOBER 2004 IROC is continuing to seek coop- Vendor support and the planning experience as skaters, youth hockey erative buying power with several of the summer conference committee players, skate guards, snack bar vendors to help cut operational costs made the conference a success. employees, etc. However, some of for its members. In these difficult Thanks again to everyone who this year’s outstanding papers have times when income is down, we have worked hard to make the conference also presented suggestions for such to find ways to cut our expenses in worthwhile for the vendors, presen- industry tasks as making ice and all areas. ters and arena managers. long-range planning. NEISMA plans The next MAMA meeting will take to publish some of the papers in the place in the fall, with the location to be Rink Rat. You can bet the review com- announced. mittee had their work cut out for Michigan Arena Managers them in making a final selection. NEISMA’s plans for the 2005 Association (MAMA) spring conference have been finalized. by Geoff Bennetts, President North East Ice Skating The event will be held at the Worces- Managers Association ter Centrum Center at Foster Street, The Michigan Arena Worcester Center Boulevard, East Managers Associa- (NEISMA) Central Street and Commercial Street tion reconvened June by Tom Morton, President in Worcester, Mass. The dates are 21 with its second March 24-25. Any changes and more annual summer con- The response of applicants to the details will be published in future Ice ference, held at Tree- NEISMA Scholarship Program has Arena Association news reports as well tops Resort in Gay- been excellent. In as in the Rink Rat. lord, Mich. The agen- Geoff Bennetts addition to other re- The NEISMA/ISI appointed com- da for the two-day conference fea- quirements, each ap- mittees are working out the details for tured a number of speakers and panel plicant is required to a joint conference to be held in discussions, including: Laura Gutierrez, write a short paper Boston in spring 2006. Ritz Carlton Customer Service; Ann regarding their experi- NEISMA continues to interface McLean, Hot Spot Wireless Internet; ence with ice rinks with other organizations in the ice rink Brian Looney, Audio/Entertainment Soft- and the resulting Tom Morton industry and has designated each NEIS- ware; and Rob McBride, Facility Mainte- influence on each of them. Some of MA director to be the liaison with other nance Corp. and ISI’s iAIM program. the papers cover the applicants’ organizations in the industry.

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ISI EDGE SEPTEMBER/OCTOBER 2004 35 CLASSIFIED ADVERTISING

COACHES WANTED membership and extensive knowledge of show, as well as assist with annual bud- Fairfax Ice Arena seeks coaches with figure skating and teaching methods. get for the skating programs and special novice as well as junior or senior Must possess strong leadership skills, events. Salary: $32,700-$35,970. freestyle background. Instructor benefits effective computer skills and work as Excellent benefits. Send résumé to: Jean may include relocation allotment and effective member of cohesive team. Truelsen, Sports Center, Northbrook income guarantee. Established coaches’ Excellent customer service and commu- Park District, 545 Academy Dr., guarantee may include a 15% increase nication skills required. Duties: Under Northbrook, IL 60062. over current earnings. Open year- administrative direction, assist skating round. Large ISI and competitive pro- school supervisor with planning, devel- FIGURE SKATING DIRECTOR gram. Contact Henry Weisiger at (703) opment and evaluation of ice skating pro- Position open! Primary focus on grow- 323-1132, fax (703) 978-6796, e-mail grams; organize, maintain and direct syn- ing skating school and summer pro- [email protected] or 3779 chronized skating program; responsible grams for growing seven-rink company Pickett Rd., Fairfax, VA 22031. for quarterly “Ice Chronicles” publica- in central Ohio. Benefits and incentives tion; plan and direct summer skating and included in compensation package. E- GENERAL MANAGER dance camp for grades K-2; and assist mail résumé and salary requirements to Wissahickon Skating Club, a premier with special events. Salary: $29,890- [email protected]. community ice skating club serving $32880. Excellent benefits. Send résumé suburban Philadelphia, seeks entrepre- to: Jean Truelsen, Sports Center, SKATING MANAGER OF neurial individual with strong financial, Northbrook Park District, 545 Academy RINK OPERATIONS marketing, managerial and computer Dr., Northbrook, IL 60062. Phone: (847) Salary range $33K-$37K. Candidate skills to energize, develop and manage 291-2960, Ext. 129. Fax: (847) 205-1154. must have at least three years’ experi- all facets of rink’s programs and facili- E-mail: [email protected] ence as a skating director and possess ties. Please e-mail or fax résumé and excellent administrative and leadership, salary requirements. E-mail: mrw@ral- SKATING SCHOOL SUPERVISOR staff development and customer service cpa.com. Fax: (215) 628-4752 Seeking hardworking, energetic individ- skills. Will be responsible for: the learn- ual to fill position of skating school to-skate program; assisting in the prepa- MANAGING DIRECTOR supervisor at ice rinks. Desired qualifi- ration of the annual budget; the annual OF OPERATIONS cations: Two years supervisory experi- ice show; and hiring, training, supervis- Mid Hudson Civic Center seeks director ence directing comprehensive ice skat- ing, evaluating and assigning part-time of operations to oversee operations staff ing program, ISI gold-level judges certi- skating instructors. Will organize and of 3,000-capacity assembly hall and fication, ISI membership and extensive plan special events, clinics, camps and separate NHL ice arena. Strong senior knowledge of figure skating and teach- other assigned duties. Send résumé to: management and operations experi- ing methods. Must possess strong lead- Barb Molitor, HR Manager, Hoffman ence required. Recreation/facility man- ership skills, staff development, effec- Estates Park District, 1685 W. Higgins agement degree desired. Full-time. tive computer skills and work as effec- Rd., Hoffman Estates, IL 60195. E-mail: Great benefits. Salary commensurate tive member of cohesive team. [email protected] with experience. Fax: (845) 454-5877. Excellent customer service and commu- E-mail: executivedirector@midhudson nication skills required. Duties include WANT TO SELL YOUR ICE RINK? civiccenter.com planning and scheduling skating pro- Contact [email protected]. gram for each registration session; Discretion guaranteed! RINK OPERATIONS/ICE TECHNICIAN determining number and levels of class- Established 25+ year single-surface ice es to be offered; hiring, training and FOR SALE arena located between NYC and supervising full-time, part-time and stu- Complete NHL ice rink equipment Albany seeks experienced ice tech/ops dent teachers; assigning instructors to package, only 2 years old: Cimco refrig- manager for full-time position. Year- classes and evaluating their perfor- eration system, Olympia Millennium round employment, great benefits. mance and content of program. Will resurfacer, dasherboards, 600 rental Salary commensurate with experience. also assist with planning, production skates, etc. Call Jack Burton at (770) 813- Strong mechanical skills required. Fax and direction of the annual spring 1010 for complete list/pricing. résumé to (845) 454-5877 or e-mail to [email protected]. Free Classified Advertising for ISI Members! SKATING SCHOOL COORDINATOR ISI facility and associate members are entitled to FREE classified list- Seeking hardworking, energetic individ- ual to fill position of skating school coor- ings. Call Carol Jackson at (972) 735-8800, fax to (972) 735-8815 or dinator. Desired qualifications: Two send e-mail to [email protected]. The deadline for the next issue years supervisory experience directing of the EDGE is Sept. 15. synchronized skating program, ISI

36 ISI EDGE SEPTEMBER/OCTOBER 2004

broader range of seminars, meet a wider variety of exhibitors and net- work with a larger group of industry professionals in a single setting. AND And both sponsoring organizations were able to share some of the costs associated with producing the event — a savings that was passed along ANOTHER to participants. The just-completed iAIM pro- gramming school at the Learning by Peter Martell Center in Marlborough is another HING ISI Executive Director example of collaboration, this one T ... between ISI and Facility Management aving recently completed our Our annual conference and Corp. of Rockland, Mass. As part of annual conference and tradeshow was the second such its initiative to provide industry-spe- Htradeshow in San Diego and joint effort between ISI and PSA cific education to ice arenas nation- an iAIM programming school in and, by all accounts, “picked up wide, the iAIM Board of Regents decid- Marlborough, Mass., I look back and where the first left off” in quality ed to conduct three individual schools consider what common factor con- and variety of seminars and exhibits in separate geographic locations each tributed to the success of these pro- enjoyed by the 750-plus attendees. year. This way, arena personnel can grams. The answer is simple: partner- Comments received both during have easy access to all three tracks of ships. Both events are examples of and after the conference praised the the iAIM program — management, collaboration between related orga- value and benefits of combining the programming and operations — over nizations resulting in a unified effort two separate meetings into one. It a three-year period. Realizing the to promote the mutual interests of was both time-efficient and cost- benefits of employee education and both parties for the overall good of effective for all involved. Attendees the cost savings achieved by elimi- the industry. had the opportunity to attend a nating the need for cross-country travel, FMC took the proactive step of committing to co-sponsor the first ADVERTISER INDEX iAIM management school in Marlborough in 2002. It was such a Athletica Inc/Crystaplex ...... 24 success that they immediately Bonestroo & Associates ...... 9 expressed an interest in bringing each of the two remaining tracks Canlan Ice Sports ...... 29 back to New England in subsequent Cimco-Lewis Refrigeration ...... 40 summers. Now in yet another positive and Classifieds ...... 36 progressive step forward for our Concepts & Designs MS ...... 13 industry, ISI, NEISMA and PSA are looking to join forces in 2006 to host Facility Management Corp ...... 7 what will be the largest gathering of FrontLine Solutions Inc...... 35 ice skating industry professionals in recent memory. The triple-header Goldner Associates Inc...... 28 conference and tradeshow will be Heartland Agency...... 19 held in Boston and is sure to offer Jet Ice ...... 34 more for everyone involved. In the future, the ice skating JRV Management Inc ...... 31 industry and the sports that it serves K&K Insurance Group Inc ...... 2 will face increasing competition and challenges and, in many cases, Maximum Solutions Inc ...... 30 diminishing resources, from external Mondo USA ...... 39 factors beyond their control. If we are to continue to be able to grow and Pace/Commercial Refrigeration...... 23 expand our businesses, sports and Rice Specialty Risk ...... 27 member services, we must further develop trusting, cooperative and Riedell ...... 5 collaborative partnerships between Richardson Group, The...... 33 the various stakeholders. ISI is proud to be taking a leading SP-Teri Co ...... 15 role in collaborating with other relat- VSC Sports ...... 35 ed organizations to serve and expand our mutual interests within the ice Zamboni...... 8 skating industry.

38 ISI EDGE SEPTEMBER/OCTOBER 2004 LONG-LASTING

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