2006 Community Management Plan
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43043 CMPcover06 3/8/06 10:15 AM Page 1 Toronto Community Housing Community Management Plan 2006 | 2007 | 2008 Table of Contents At-A-Glance Introduction ............................................................................ 1 2006 | 2007 | 2008 Investment Plan ............................................... 5 Strategic Focus Areas................................................................ 17 Focus on Communities .......................................................... 19 Focus on Organization .......................................................... 47 Focus on City Building .......................................................... 59 Focus on Governance ........................................................... 73 Implementation ...................................................................... 85 Appendices A: Toronto Community Housing Background B: Toronto Community Housing Portfolio C: Stakeholder Consultation D: Community Partners E: 2005 Report Card 4430433043 TTCH_Plan.inddCH_Plan.indd 1 33/9/06/9/06 112:58:462:58:46 PPMM 4430433043 TTCH_Plan.inddCH_Plan.indd 2 33/8/06/8/06 111:26:061:26:06 AAMM Communities Commitments At-A-Glance 1.1 | ASSET IMPROVEMENT 2006 2007 |2008 1.1.1 ! Implement Phase 1 of the program. ! Allocate 2007 and 2008 funds. Building Renewal ! Initiate an Energy Performance ! Evaluate ongoing projects. Program Monitoring and Verification Plan. Building retrofit utilizing ! Evaluate the site selection process savings gained through for Phase 2 of program. energy efficiencies to finance other building ! Determine options and costs for upgrades. the Phase 2 program. 1.1.2 ! Approve and implement the plan. ! Ongoing implementation of the Accessibility Plan ! Develop and implement a unit Accessibility Plan. Development of a plan to modification protocol. identify and resolve ! Launch an education program. accessibility needs and priorities across the ! Implement standards for new and portfolio. redeveloped housing. ! Allocate $1.5M for upgrades. ! Identify impacts of legislation. 1.1.3 ! Appoint a Green Plan coordinator ! Apply for Green Plan Green Plan and project manager. grants/rebates. Implementation of the ! Establish a leadership team of ! Hold 2007 and 2008 Green Forums. green plan, including: staff and tenants. ! Set and achieve 2007 and 2008 energy management, ! Hold a Green Forum. targets. waste reduction, education and green ! Pilot a high-rise waste diversion standards. program. ! Evaluate a tenant education pilot. ! Apply learnings from the tenant- paid utility site pilot. ! Set and achieve 2006 targets. Community Management Plan 2006 | 2007 | 2008 At-A-Glance | 1 4430433043 TTCH_Plan.inddCH_Plan.indd 3 33/8/06/8/06 111:26:061:26:06 AAMM Communities Commitments At-A-Glance 1.1 | ASSET IMPROVEMENT continued 2006 2007 | 2008 1.1.4 ! Introduce an electronic tool to ! Continue building condition audits. Asset Management collect unit inspection data. ! Update the long-term capital Focus on coordinating ! Implement the building condition requirements plan. information available on audit schedule. Toronto Community Housing buildings to ! Link the collection tool, audit inform capital planning schedule and EasyTrac to the Asset and other decisions. Enterprise System. ! Implement the Asset Enterprise System. ! Update the long-term capital requirements plan. ! Revise the annual planning system. ! Implement a preventive maintenance program for all assets. 1.2 | QUALITY SERVICE TO TENANTS 2006 2007 | 2008 1.2.1 ! Implement EasyTrac in every ! Explore EasyTrac convenience Quality Service Community Housing Unit. options (ie. service kiosks, internet Improvement of policies, ! Align EasyTrac data reports with access, etc.). processes and services in performance reviews and planning recognition of the cycles. responsibility to improve service. 1.2.2 ! Conduct survey. ! Conduct 2008 survey. Tenant Survey ! Report 2006 performance against ! Report 2008 performance against Initiation of the 2006 2004 results. 2006 results. Tenant Survey using results and analysis of 2004 survey to improve process and set baselines. 2 | At-A-Glance Community Management Plan 2006 | 2007 | 2008 4430433043 TTCH_Plan.inddCH_Plan.indd 4 33/8/06/8/06 111:26:071:26:07 AAMM Communities Commitments At-A-Glance 1.3 | HEALTHY COMMUNITIES 2006 2007 | 2008 1.3.1 ! Evaluate pilot initiatives. ! Implement community health Community Health ! Implement a framework. initiatives. Framework ! Identify and report on community Development of a health indicators. framework for community health to guide an approach to improve the health of communities. 1.3.2 ! Develop and implement a strategy. ! Evaluate the strategy. Seniors’ Strategy ! Develop a protocol for buildings Development of a strategy with mandate changes. to respond to the needs of ! Assess and initiate “aging in place” seniors. requirements. 1.3.3 ! Review study findings and develop Children and Youth a strategy. Strategy ! Implement recommendations from Development of a strategy the evaluation of services. to link youth and children ! Sets standards and indicators for to programs, supports and the strategy. opportunities. 1.3.4 ! Evaluate the Community Safety ! Apply evaluation Community Safety Plan. recommendations. Security planning ! Set standards in security materials, framework that provides products and services. and communicates security standards. 1.3.5 ! Conduct a Board of Directors ! Evaluate pilots. Community workshop. ! Review and communicate economic Economic ! Develop and implement a development opportunities and Development community economic development policies. Provide an environment to program. promote access to ! Initiate pilots and act on economic community economic development opportunities. development opportunities in Toronto Community Housing communities. 1.3.6 ! Initiate study circles for tenants, ! Continue implementation of the Anti-Racism Program staff and the Board of Directors. program. Implement the Anti-Racism Program to deal with equity and anti-racism issues. Community Management Plan 2006 | 2007 | 2008 At-A-Glance | 3 4430433043 TTCH_Plan.inddCH_Plan.indd 5 33/8/06/8/06 111:26:081:26:08 AAMM Communities Commitments At-A-Glance 1.3 | HEALTHY COMMUNITIES continued 2006 2007 | 2008 1.3.7 ! Evaluate the fund. ! Apply evaluation Social Investment ! Expand on communication and recommendations. Fund education. Implementation and evaluation of the Social Investment Fund. 1.4 | COMMUNITY ENGAGEMENT 2006 2007 | 2008 1.4.1 ! Evaluate the system. ! Hold 2007 and 2008 Tenant Tenant ! Apply evaluation Forums. Participation recommendations. System ! Hold tenant elections. Application of the ! Hold a Tenant Forum. learnings gained through the evaluation of the Tenant Participation System. 1.4.2 ! Complete the 2006 planning cycle. ! Complete 2007 and 2008 planning Community ! Evaluate the process to ensure cycles. Business Planning democracy. Evaluation of the ! Apply evaluation participatory budgeting recommendations. process and application of the learnings to business planning. 1.4.3 ! Participate in the United Way ! Implement local and portfolio-wide Neighbourhood Strong Neighbourhoods campaign. engagement strategies. Engagement ! Participate on City interdivisional Strategy teams for priority neighbourhoods. Working with City and ! Develop local and portfolio-wide community partners engagement strategies. toward integration of Toronto Community Housing communities into the neighbourhood. 4 | At-A-Glance Community Management Plan 2006 | 2007 | 2008 4430433043 TTCH_Plan.inddCH_Plan.indd 6 33/8/06/8/06 111:26:081:26:08 AAMM Organization Commitments At-A-Glance 2006 2007 |2008 2.1 ! Develop Organizational Health ! Put healthy organization Healthy indicators. monitoring tools in place. Organization ! Establish baseline measurements ! Implement action plans based on Strategy through an employee survey. employee survey results. Implementation of a ! Respond to the employee survey. ! Evaluate progress against strategy framework that ! Develop, communicate and indicators. enables a healthy organization. implement the Healthy ! Revise the Rewards & Recognition Organization Strategy. Program as required based on ! Initiate an evaluation of the results of the evaluation. Rewards & Recognition Program ! Re-issue the employee survey. and Employee Wellness Programs in the context of the Healthy Organization Strategy. 2.2 ! Negotiate a contract with OPSEU ! Enhanced opportunities for joint Collective 529 Security. issue management and Bargaining ! Negotiate first collective communication with labour. Agreements agreements with CUPE Locals 79 Negotiation of collective and 416. agreements that integrate the values of the organization and respects the rights of employees. Community Management Plan 2006 | 2007 | 2008 At-A-Glance | 5 4430433043 TTCH_Plan.inddCH_Plan.indd 7 33/8/06/8/06 111:26:081:26:08 AAMM Organization Commitments At-A-Glance 2006 2007 | 2008 2.3 ! Develop a workforce profile tool. ! Ongoing analysis of workforce Workplace ! Develop a Workplace Diversity diversity. Diversity Plan Plan. ! Evaluate recruitment strategies. Development of a plan to ! Set diversity targets. ! Report performance against identify and address any ! Review and amend policies and diversity targets and indicators of a barriers to Toronto diverse workplace. Community Housing practices to identify systemic employment. barriers. ! Develop recruitment strategies that promote diversity. 2.4 ! Evaluate the Community Training ! Complete the formal study Training and Program.