of colorado

Girl Scouts of Colorado 2021 Family Cookie Guide

Your go-to guide for girls and families participating in the Girl Scout Cookie Program

1 “We’ve Got This!” is not only our motto for the 2021 Girl Scout Cookie Program, but it also speaks to how Girl Scouts of Colorado (GSCO), Little Brownie Bakers (LBB), and Girl Scouts of the USA (GSUSA), are working together to create and implement safety measures for all processes related to the Girl Scout Cookie Program and innovating new ways of doing things.

We are expanding options in Digital Cookie, such as opening Girl Delivery. LBB has refined pick-up scheduling at cupboards and the exchange of electronic, contactless receipts, along with updates to the eBudde dashboard to make inventory management easier. eBudde tip sheets and just-in-time training will be available to volunteers through eBudde as well.

During GSCO volunteer training, we will have more detailed information to share with our volunteers about eBudde and Digital Cookie enhancements and will have conversations about adult and girl safety and best prac- tices too.

This Troop Cookie Manager (TCM) guide was printed in September. Since the cookie season doesn’t start until January, we were unable to include detailed information on delivery day, booth sales, and other ways in which girls will sell cookies, or specific information about the Girl Scouts of Colorado is following the process of picking up cookies at cupboards, because recommendations of the Centers for Disease Control much will depend on the current guidelines related to the and Colorado Department of Public Health and Envi- Coronavirus (COVID-19) pandemic. ronment as we monitor the Coronavirus (COVID-19) pandemic. What is included in this guide, is the basic and essential information you need to know to manage the Girl Scout All Girl Scouts and adults must follow the most Cookie Program. There are QR codes in this guide that current GSCO COVID-19 guidelines in relation to will take you to the Cookie Program page on the GSCO in-person events, including participation in the Girl website where you will find updates and resources, such Scout Cookie Program. as the expanded version of the TCM guide on the Cook- ie Resources page. It will be updated leading up to and For current information, click on the COVID-19 during the program. up-dates banner on the GSCO website.

2 TABLE OF CONTENTS

The largest girl-led entrepreneurial program in the world is moving forward in bold ways. We’re offering you more options than ever as a volunteer to build the foundation for entrepreneurship and guide girls to success, while keeping their safety in clear focus.

No matter which path you take—virtual, in person, or both—we’ve got tips and resources to support you the whole way.

4 DID YOU KNOW • Through the Girl Scout Cookie Program Girls Learn • Need to Know • Cookie Team 6 SAFETY TIPS FOR THE GIRL SCOUT COOKIE PROGRAM 7 WAYS TO SUPPORT YOUR ENTREPRENEUR

8 WHY PARTICIPATE IN THE GIRL SCOUT COOKIE PROGRAM • Pins and Badges • The Purpose of the Cookie Program

11 ADDITIONAL SAFETY RESPONSIBILITIES • What If • The Purpose of the Cookie Program 13 COOKIE PROGRAM PARTICIPATION POLICIES

13 BASIC COOKIE FACTS

15 REWARDS • Cookie Credits/Additional Rewards • Philanthropic Opportunities • Money Handling and Collections 19 COOKIE PROGRAM MONEY MANAGEMENT

20 DIGITAL COOKIE IN FOUR EASY STEPS

22 RESOURCES • Glossary • Permission Slip

3 DID YOU KNOW Participating in the program gives girls an entrepreneurial edge! Encouraging an interest in entrepreneurship builds curiosity, confidence, and problem-solving skills—qualities that prepare girls for academic and career success. As your Girl Scout runs her own cookie business, she’ll gain five skills along the way that she’ll use the rest of her life. The Cookie Entrepreneur Family pin activity sheet is designed to help you support her, giving you tips for your cookie entrepreneur. Here’s what girls learn and why it matters.

Through the Girl Scout Cookie Program, girls learn . . . This matters because . . .

Goal setting as they set a troop goal based on what they Girls need to know how to set and want to do with their troop proceeds. Then girls set an reach goals to succeed in school, on the individual goal with help from their families. job, and in life.

Decision making by deciding where and when to sell Girls will make big and small decisions cookies, how to market their cookie business, and what in their life; practice helps them make to do with their troop proceeds. good ones.

Money management as they develop a budget, take Girls need to know how to confidently cookie orders, handle customers’ money, and gain handle, manage, and leverage money to confidence handling and managing money. do great things.

People skills as they safely talk to their customers in Knowing how to work with others will help person and virtually to work as a team with other girls. them do better in school and, later, at work.

Business ethics as they learn to run their businesses Employers want to hire ethical using the Girl Scout Law as a guide, being honest and employees, and the world needs ethical responsible every step of the way. leaders in every field at every age.

Did you know? All proceeds from Girl Scout Cookies® stay local!

When you purchase Girl Scout Cookies from a young, budding entrepreneur, you’re supporting her success today and tomorrow. Girl Scout Cookies’ proceeds stay local to: 1 2 3

Cover the costs of running the Fund Take Action projects for Help councils provide Girl Scouts Girl Scout Cookie Program, the community and amazing programs in STEM, the outdoors, including the costs of cookies, girl-led adventures for troops. life skills, and entrepreneurship, materials, and logistics. as well as camps, leadership training, and more!

4 NEED TO KNOW

Training is mandatory for any girl (and parent/guardian/caregiver) who chooses to participate in the 2021 Cookie Program.

You can also visit the GSCO Cookies Resources page on our website by using the QR code for information on virtual meetings, training tips, and the most up-to date Cookie Program information. With the possibility of changes due to Covid-19, it’s best to check the Cookie Resources page frequently, for the most current information on the 2021 Girl Scout Cookie Program.

Cookie Team

Stephanie Sanders 303-607-4883 [email protected] Council: 877-404-5708 Service Unit number: ______Troop number: ______Troop Cookie Manager contact information: ______

Have a question? If you need help, contact your troop cookie manager. If you need further assistance, contact your service unit cookie manager, or volunteer support specialist.

Girl Scouts have an entrepreneurial edge when it comes to mindset and interest!

79% 91% 35% 71% somewhat interested 43% 52% somewhat interested ■ Girl Scouts 56% very ■ Non-Girl Scouts interested 28% very interested

Have an entrepreneurial Interested in being mindset an entrepreneur 5 SAFETY TIPS FOR THE GIRL SCOUT COOKIE PROGRAM

Safety First! Before participating in the Girl Scout Cookie Program, it is imperative for adults and girls to become familiar with and follow the safety guidelines listed below. This not only ensures girls’ safety, but also creates a fun and successful experience for all.

Show you’re a Girl Scout. Wear the Girl Scout membership pin, vest, sash, 1 or other Girl Scout clothing to identify yourself as a Girl Scout. 2 Buddy up. Always use the buddy system. It’s not just safe, it’s more fun. Be streetwise. Become familiar with the areas and neighborhoods where you’ll be 3 selling cookies.

Partner with adults. Adults must accompany Girl Scout Daisies, Brownies, and Ju- 4 niors when they’re taking orders, selling cookies, or delivering cookies. Girls in grades 6–12 must be supervised by an adult when selling door-to-door and must never sell alone. Adults must be present at all times during cookie booth sales.

Plan ahead. Be prepared for emergencies, and always have a plan for 5 safeguarding money.

Do not enter any homes or vehicles. Never enter someone’s home or 6 vehicle when you’re selling or making deliveries. Avoid selling to people in vehicles, except at designated drive-thru cookie booths, or going into alleys.

Sell in the daytime. Sell only during daylight hours, unless accompanied 7 by an adult.

Product privacy. Girls’ names, home addresses, and email addresses should never 8 be given to customers. Protect customers’ privacy by not sharing their information except when necessary. 9 Be safe on the road. Always follow safe pedestrian practices, especially when cross- ing at intersections or walking along roadways. Be aware of traffic when unloading products and passengers from vehicles.

Be safe online. Girls must have their parents’/guardians’ permission to participate in all 10 online activities and must read and agree to the GSUSA Internet Safety Pledge before con- ducting any online activities. Additionally, to participate in Digital Cookie or Smart Cookie, girls must read and abide by the Girl Scout Digital Cookie Pledge, and parents/guardians must read and abide by the Digital Cookie Terms and Conditions for Parents/Guardians.

6 WAYS TO SUPPORT YOUR COOKIE ENTREPRENEUR

Each way of selling has different safety guidelines. For more details go to the GSCO Cookie Resources page

Ways to Support Your Cookie Entrepreneur Ǔ Help her earn the Cookie Entrepreneur Family pin to practice building her skills at home. Ǔ Help her set up her Digital Cookie or Smart Cookie site. Ǔ Help her keep money safe. Ǔ Know the rules and safety guidelines. Ǔ Model business ethics, decision making, people skills, and safety as you support her. Ǔ Ask your troop leader how you can help the whole troop reach its goals. Your Girl Scout will learn to be a helper and take action by watching you. Ǔ Help her make arrangements to connect with people in her network. Ǔ Never do things for your girl that she can do for herself, even if it’s quicker and easier for you to do them. Ǔ Have fun together along the way and engage your whole family in supporting her!

7 WHY PARTICIPATE IN THE GIRL SCOUT COOKIE PROGRAM

Troop proceeds and individual girl rewards are important, but are not the only reason to participate. Girls also develop skills and confidence as part of the Cookie Program. Tradition Girl Scouts and cookies share a rich history. Girl Scout cookies had their earliest beginnings in the kitchens and ovens of girls, with mothers volunteering as technical advisors. The sale of cookies as a means to finance troop activities began in 1917, five years after Juliette Gordon Low started Girl Scouts. The first troop in Colorado, Troop 4, started in 1917 when Girl Scouting crossed over west of the Mississippi River. In the 1920s and 1930s, Girl Scouts in different parts of the country continued to bake their own simple sugar cookies. Packed in wax paper bags and sealed with a sticker, they sold them door-to-door for 25 to 35 cents per dozen. While recipes and packaging designs have changed, the Girl Scout Cookie Program remains an important part of today’s Girl Scout program.

The Girl Scout Cookie Program is the premier entrepreneurial program for girls in the world. What do we mean by entrepreneurial? The definition of an entrepreneur is someone who creates and manages a business. The Cookie Program offers girls the opportunity to do just that as well as learn about and market their product, engage customers, and set and accomplish goals.

Delivering on Our Promise Girl Scout Cookies and the annual Cookie Program play a crucial role in Girl Scouts of Colorado’s ability to: • Deliver quality programming for girls, • Train adult volunteers, • Provide financial assistance for girls’ fees for camps, other activities, and events. Girl Scouts helps girls learn more about themselves and their abilities through skill-building activities and opportunities to try new things, connect with others to create change, and take action by developing projects that make their communities and the world a better place. The Girl Scout Cookie Program is the core of the Entrepreneurial Pillar that is part of the Girl Scout Leadership Experience – along with STEM, outdoor experiences, and life skills. As cookie entrepreneurs, girls gain essential skills and work as a team to accomplish common goals and solve problems, while building the confidence they need to shine as girls, as young women, and as future leaders. And did we mention fun? They have lots of that along the way, too. Girl participation in the cookie program is voluntary, and caregiver permission is required. Learning Life Skills The Girl Scout Cookie Program helps girls learn and practice the life skills embodied in the Promise and Law. During cookie activities, girls are members of a team working toward a common goal, with each girl striving to do her best. So, when Girl Scouts go to friends, family, and door-to-door with this year’s best-selling cookies, they’re becoming the business leaders of tomorrow! The Girl Scout Cookie Program helps ensure the future of Girl Scouting. All the proceeds—every penny—from our cookie program, remain in Colorado. This revenue is used to benefit girls -- some used to fund troop activities and some of it indirectly by subsidizing the cost of providing Girl Scout programs to girls statewide. 8 5 Pins & Badges

When girls sell Girl Scout Cookies, they utilize the 5 Skills—goal setting, decision making, money management, people skills, and business ethics—and learn to think like entrepreneurs. Girls can earn Cookie Business and Financial Literacy badges and Cookie Entrepreneur Family pins for every year they participate in the Girl Scout Cookie Program. There are also new GSUSA entrepreneurship badges for all Girl Scout program levels. Check them out on the Badge Explorer: https://www.girlscouts.org/en/our-program/badges/badge_explorer.html

Daisies Brownies Juniors Cadettes Seniors Ambassadors

Cookie Business and Financial Literary Badges

Cookie Entrepreneur Family Pins

For more on cookie badges and pins girls can earn, visit: girlscouts.org/cookiebadges 9 FOR GIRLS THE PURPOSE OF THE COOKIE PROGRAM

While girls are meeting customers, they are bound to get asked questions. It’s important for adults to be aware of the questions that people may ask and to help the girls be prepared to answer the questions.

“Why do girls participate in the Girl Scout Cookie Program?” Troop proceeds and individual girl rewards are important, but are not the only reason. Girls develop the 5 Skills and confidence as they participate in the Cookie Program: 1. Goal setting. Girls learn how to set goals and create a plan to reach them! 2. Decision-making. Girls learn to make decisions on their own and as a team! 3. Money management. Girls learn to create a budget and handle money! 4. People skills. Girls find their voice and build confidence through customer interactions. 5. Business ethics. Girls learn to act ethically, both in business and life. How much money do the Girl Scouts get? This question is frequently asked by customers. The answer is not $0.65 or $0.70 per package. The answer is “Girl Scouts get all of it.” 100% of the Cookie Program proceeds stay in Colorado to provide the Girl Scout Leadership Experience to girls in our communities. Cookie money provides financial assistance for membership when needed and opportunity grants for girls to attend GSCO events, camps, and council-wide girl programs, as well as funding for Girl Scout programming, properties, camps, and events. The only portion of the $4 or $5 that doesn’t stay in Colorado, is what we pay to the bakery to make the cookies. “What is your troop going to do with the Cookie Program proceeds?” Girls should decide as a troop how they want to spend the proceeds they earn. Troop proceeds go into the troop bank account and can be used to fund the various activities girls want to do throughout the year, such as: • Service or Take Action projects • Purchase troop supplies • Awards and recognitions • Special events, outings, field trips, travel, etc.

“What have you learned in Girl Scouts” or “What do you like about Girl Scouts?” Questions like these give girls the opportunity to tell the story of their Girl Scout Leadership Experience. Our girls are full of stories that warm your heart. They can tell you about adventures they have had, friends they met, skills they learned, or opportunities that have enriched their lives. Each girl’s story is her own. Each troop’s story is its own. Girls need to have a story about their Girl Scout experience they can share when asked. The best way we have of letting the community know the impact of Girl Scouting is to tell them at every opportunity. Even the youngest Girl Scout is old enough to tell her story. As an adult who is working with these girls, you can help by coaching the girls. Ask the girls questions and get them to think about their Girl Scout experiences. Doing so will help the girls to shape their story and feel confident sharing it. Talk with families about supporting the girls in similar ways as well. People want to know that by buying cookies they are helping girls to build courage, confidence, and character. Girl Scout Cookies power amazing experiences for girls. Share your experiences with your customers. Whether it’s a trip they’ll never forget; a science, technology, engineering, and math (STEM) activity that opened their mind to new possibilities; a service project that changes the community forever; or the opportunity to build a lifetime of memories at camp, Girl Scout Cookies make it all happen! 10 ADDITIONAL SAFETY RESPONSIBILITIES

Additional Volunteer Safety Responsibilities The emotional and physical safety and well-being of girls is always top priority. Girls, volunteers, and caregivers share the responsibility for staying safe. Follow the Safety Activity Checkpoints. This resource provides instructions for staying safe while participating in various activities, including the Girl Scout Cookie Program. Read the checkpoints and share them with the adults and girls in your troop. Safety Activity Checkpoints include: • Girls plan the activity. Keeping their grade-level abilities in mind, encourage girls to take proactive leadership roles in organizing details of the activity. • Arrange for proper adult supervision of girls. • Get caregiver permission for girl participation in the Cookie Program. • Be prepared for emergencies and have key contact and health history information. Establish and practice procedures for emergencies • Always have a well-stocked first-aid kit. • Get a weather report. On the morning of the activity, check weather.com to be prepared. If severe weather conditions prevent the activity, have a backup plan or alternate activity, and/or postpone the activity. • Use the buddy system. Using the buddy system, girls are divided into teams of two. Each girl is responsible for staying with her buddy at all times, warning her buddy of danger, giving her buddy immediate assistance if safe to do so, and seeking help when the situation warrants it. • Travel safely. Model the right behavior. Be positive. Lead by example. Model the right behavior in accordance with the Girl Scout Promise and Law. Create an emotionally safe space. Adults are responsible for making Girl Scouts a place where girls are as safe emotionally as they are physically. Protect the emotional safety of girls by creating a Group Agreement and coaching girls to honor it. Group Agreements typically encourage behaviors like respecting a diversity of feelings and opinions, resolving conflicts constructively, and avoiding physical and verbal bullying, clique behavior, and discrimination. Ensure that no girl is treated differently. Girl Scouts welcomes all members, regardless of race, ethnicity, background, disability, family structure, religious beliefs, and socioeconomic status. Promote online safety. Instruct girls never to put their full names or contact information online, engage in virtual conversation with strangers, or arrange in-person meetings with online contacts. On group websites, never divulge girls’ contact information. Review the Computer/Online Use: Safety Activity Checkpoints, and teach girls the Girl Scout Online Safety Pledge here, www.girlscouts.org/help/internet_safety_pledge.asp. Keep girls safe during money-earning activities. You are responsible for the safety of girls, money, and products. When representing Girl Scouts, girls cannot participate in money earning activities that represent partisan politics or that are not Girl Scout–approved product programs and efforts.

11 WHAT IF

At the publication of this guide, we are planning to go forward with in-person Cookie Booths, along with alternative options. However, those plans are subject to change, as we are not sure what those will look like due to the state and local guidelines around in-person gatherings/interactions due to COVID-19, during the Girl Scout Cookie Program: January, February, March.

Theft, Robbery, Counterfeit Money, Burglary, or Fire GSCO does not take financial responsibility for any of the circumstances of a theft, robbery, burglary, or fire, but will evaluate each circumstance on a case-by-case basis, to provide assistance to a troop. A few recommendations to assist a troop in recovering the loss: • The police/fire department must be called, and a report taken within 48 hours of the incident. • The number of packages and/or money lost must be specified on their report and/or insurance claim. • A copy of the police/fire report must be submitted with a Money Problem Report no later than 8 p.m., March 12, 2021. • In some cases, homeowner’s or rental insurance will cover the cost. Customer Complaints GSCO expects a certain number of product complaints every year that range from a customer not liking the taste of a cookie to finding an empty package in a case of cookies. Some customers call the Little Brownie Bakers Consumer Affairs number, which is listed on the cookie package. Many customers call a GSCO office or return the package directly to the girl or troop. Regardless of the nature of the complaint, if a customer informs a troop that there is something wrong with the cookies they received, please follow these simple steps: • Record the customer’s name, contact information, and nature of the problem. • Ask the customer to save the package of cookies if possible and let them know a Customer Service Representative from Little Brownie Bakers will contact them. • Call or email a Product Program team member immediately to relay the information. • Replace the cookies for the customer (any variety) or offer a refund. • Give the “returned” product to a local cupboard for a replacement or to a SUCM for credit in eBudde. Volunteer comments, complaints, concerns • Please fill out the Cookie Action Report: https://girlscoutsofcolorado.formstack.com/forms/cookie_action_report

TCM Tip: If any of the girls and adults in your troop have an uncomfortable experience or are asked difficult questions while participating in the Cookie Program, please reach out to your service unit cookie manager and product program specialist at Girl Scouts of Colorado. We are here to support you!

12 COOKIE PROGRAM PARTICIPATION POLICIES

With thousands of Colorado Girl Scouts participating in the Cookie Program, it is essential to have guidelines to ensure every girl has a chance to be successful. GSCO appreciates everyone abiding by the guidelines, incorporating the Girl Scout Promise and Law into the Cookie Program, and sharing them with the families in each troop. • What is a troop? A troop consists of two unrelated, registered, and background checked adults as well as a minimum of three unrelated, registered girls. • All registered girls with a signed permission slip can participate in the Cookie Program, but troops must meet the minimum definition of a troop to earn troop proceeds. • Girl Scouts must always respect areas that have “no solicitation” rules and should be a sister to all other Girl Scouts they encounter when selling cookies! • At the publication of this guide, state, and local guidelines around in-person gatherings in late fall/winter and early spring, due to COVID-19, are not known. o Visit GSCO website homepage and click on COVID-19 Updates banner for the most up-to-date information. o Also watch for updates to be posted to the GSCO Blog and social media. • Per established policies by GSUSA, girls cannot sell cookies to a business that plans to resell the product. • All online cookie sales must go through DOC. • Girl Scouts can announce on social media sites that they are selling cookies. They are allowed to post their Digital Cookie link on social media sites where only friends and family — not the general public — can see it. o Girls should NOT post their Digital Cookie storefront link on websites such as Twitter, eBay, Craigslist, or any other website/social media platform where the posts can be viewed by the public. o The difference between posting the Digital Cookie link on private social media pages vs. public, comes down to girl safety if girl delivery is selected. The personal emails or street addresses of girls should never be used. Instead use an adult’s account, or a group account that is managed by an adult. • Girl Scouts of Colorado allows troop leaders and families to determine the best location for My Sales. All My Sales sites are subject to approval and they will not be denied only on the fact they may be located near an adult-oriented business. o All booths must meet safety and security guidelines and not conflict with another booth location. o Girl Scouts of Colorado reminds all participants that when you are selling Girl Scout Cookies you are representing Girl Scouts. Council reserves the right to remove any booth, for any reason, at any time. • No additional money-earning activities may take place from January 31 (Cookie Program start) to March 17, 2021 (ACH debit). BASIC COOKIE FACTS Cookies! Know the Product Once safety has been discussed, girls need to learn about the cookies they are selling. All cookies ordered from the bakery are owned by GSCO. No cookies may be returned by Girl Scouts of Colorado to the bakery for a refund. • Thin Mints, Samoas, Tagalongs, Do-si-Dos, Trefoils, and Lemon-Ups (the core cookies) are $4/package. • Toffee-Tastic and S’mores (the specialty cookies) are $5/package. • All cookie varieties have zero grams trans-fat per serving. • All cookie varieties are kosher. • Little Brownie Bakers uses only sustainable palm oils. • Thin Mints are vegan. 13 All our cookies have... We’ve got delicious NO High-Fructose Corn Syrup NO Partially Hydrogenated Oils (PHOs) ® Zero Grams Trans Fat per Serving RSPO Certified (Mass Balance) Palm Oil Girl Scout Cookies NEW! Halal Certification

• 100% Real Cocoa • Real Coconut lemon-ups® ® NATURALLY FLAVORED WITH OTHER NATURAL FLAVORS samoas Crispy lemon cookies baked with inspiring messages Crisp cookies coated in caramel, sprinkled with toasted to lift your spirits coconut and striped with dark chocolaty coating

• Made with Natural Flavors • 100% Real Cocoa • Real Peanut Butter • Real Peanut Butter • Whole Grain Oats

tagalongs® do-si-dos® Crispy cookies layered with peanut butter and covered Crunchy oatmeal sandwich cookies with creamy with a chocolaty coating peanut butter filling

• Made with Vegan Ingredients • 100% Real Cocoa

trefoils® thin mints® Delicate-tasting shortbread that is delightfully Crisp wafers covered in chocolaty coating made simple and satisfying with natural oil of peppermint

specialty specialty innovation innovation • Made with Natural Flavors • 100% Real Cocoa girl scout • No Artificial Flavors ® s’mores ® Crunchy graham sandwich toffee-tastic cookies with creamy chocolate GLUTEN FREE and marshmallowy filling Rich, buttery cookies with sweet, crunchy toffee bits

The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT S’MORES®, LEMON-UPS®, Girl Scout Cookie Program®, and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers LLC is an official GSUSA licensee. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS®, TAGALONGS®, DO-SI-DOS® and TOFFEE-TASTIC® are registered trademarks of Ferequity Inc., an affiliate of Ferrero International, S.A. © 2020 Ferequity Inc. All Rights Reserved. WGT_073020 REWARDS Digital Cookie Packages Sold Girl Reward Rewards are cumulative with the exception of camp Digital Cookie - Site setup Cookie Techie discounts. Only the highest camp discount earned will be and completing one order Patch applied. Rewards are also subject to change. GSCO Digital Cookie - 150+ total Cable horse and reserves the right to substitute reward items for an item of DOC Pkgs phone chair equal value with or without notice. Digital Cookie - 300+ total Phone light If 2021 Top Achiever or Cookie CEO Celebration events are DOC Pkgs canceled, a reward item will be substituted in lieu of the Digital Cookie - 400+ total TBD event. DOC Pkgs

Packages Sold Girl Reward Hometown Hero 24+ 2021 Year Bar Packages Sold Girl Reward 50+ Theme patch 15 HTH Pkgs w/ HTH Patch 85+ Samoas dangler Data Input 100+ Bar patch 125+ Bandana Gift of Caring 160+ Reusable eco straw with pouch Packages Sold Girl Reward 200+ Message pen, bling decals OR 15+ GOC Pkgs GOC patch 10 Cookie Credits 50+ GOC Pkgs Shine journal 225+ Mint to Achieve T-shirt OR 15 Cookie Credits 100+ GOC Pkgs Backpack purse 280+ Horse plush OR 20 Cookie Credits Girl Scout Ambassadors 350+ 350+ patch and horse necklace (Graduating 12th graders only) 400+ Beanie and socks OR 25 Cookie Credits Packages Sold Girl Reward 450+ Canteen OR 30 Cookie Credits 500+ Lifetime 525+ Build-A-Bear experience OR 35 Cookie Credits Membership 625+ Horse mirror and ice cream bowls OR 40 Cookie Credits Packages Additional Troop 750+ Glow-in-the-dark blanket and pocket pillow Proceeds OR **Shoe That Grows OR 45 Cookie Credits Troops with $25/selling girl in 1,000+ 1,000+ Celebration Events OR a selling girl additional proceeds 50 Cookie Credits and Medallions average of (Includes $25/ two 1,000+ 10% Camp Discount* 425+ adults) + (girl) Cookie 1,250+ Camping Kit (incl. camp stool and mess kit) packages Super Seller Patch OR 65 Cookie Credits Troops with $25/selling girl in 1,500+ 15% Camp Discount* a selling girl additional proceeds average of (includes $25 in 1,500+ 100 Cookie Credits 625+ additional proceeds 2,000+ 20% Camp Discount* packages for two adults) Top 2,500+ Top 2,500 Cookie CEO Event and 200 Cookie Credits 3,000+ 350 Cookie Credits 4,000+ 450 Cookie Credits 5,000+ 50 Cookie Credits for every 500 packages sold beyond 5,000 *Camp discounts apply only to camps with GSCO-run registration through CampInTouch, not volunteer run camps. Camp discounts from the 2020 Girl Scout Cookie Program are valid and can be applied to camp costs for the 2021 season. **Look under “Philanthropic Opportunities” for more information about donating to the Shoe that Grows. 15 COOKIE CREDITS/ADDITIONAL REWARDS

Cookie Credits are rewards earned as part of the Girl Scout Cookie Program (or Fall Product Program). They are issued on a card, similar to a gift card, and are mailed directly to the girl (or held at council for camp, if that option is requested during the reward selection process of the program.) What Can Girl Scouts do with Cookie Credits? • New this year! Girls can use the Cookie Credit reimbursement form to get reimbursed for their Girl Scout membership fee. Complete the form on the GSCO website. See information below. TCM Tip: Tell adults to take a photo of • GSCO sponsored or hosted event or activity the Cookie Credits card number as a • An EF (Education First) Tour in the state of Colorado back-up in case the card gets lost or • Girl Scout Destinations travel misplaced! • Volunteer-run day camps or events with a per girl fee • GSCO troop or service unit trip, event, or activity with a per girl fee • Highest Awards project materials and/or other project related expenses • GSCO shop purchases, including the new GSCO subscription boxes “Trefoil Trunks” (Purchases must be made in-store or over the phone. No online sales). • Any GSCO summer camp that uses registration in CampInTouch (overnight, day, and troop camps) Troops and girls can be reimbursed for these activities using the Cookie Credit Reimbursement Form: http://www.girlscoutsofcolorado.org/cookie-credit-reimbursement Requests for reimbursements for a girl membership fee, GSCO event fee, travel, Highest Award project expense, or GSCO day camp or summer camp should be submitted within 90 days and/ or within the same membership year. Cookie Credits may not be used to pay for or renew adult memberships, pay fees to outside vendors, or purchase items not in the GSCO Retail Shop. They also cannot be used to pay for fees or travel expenses for children without a GSCO membership or for adults with or without memberships. For questions about what Cookie Credits can be used for or the Cookie Credit Reimbursement Form, please contact: [email protected] Cookie Credits do not have a cash value. Cookie Credits expire 10 years from date of issue. Cookie Credits will not be re-issued if lost.

Once your girls know the product line up, they should work on setting goals. Goal setting helps girls see a larger picture and teaches the girls how to work hard to achieve their goals. A driving aspect of the girls’ goal will likely come from the various rewards she can earn. S’mores Club Rewards Girl Scouts of Colorado has a NEW REWARD available for GSCO girl members and adult volunteers who participate in both the Girl Scout 2020 Fall Product Program and 2021 Cookie Program and meet the requirements. Girls and adult volunteers who qualify, will receive a special, personalized avatar patch and the opportunity to customize their own pair of Converse shoes.

16 REWARDS Troop Super Seller Reward Troops with a selling girl average of 425+ packages will receive a Cookie Power Super Seller Patch for each selling girl, plus $25 in additional proceeds to fund a troop activity for every selling girl and two registered adults. Troops with a selling girl average of 625+ packages will receive $25 in additional proceeds to fund a troop activity for every selling girl and two registered adults. Celebration Events Each girl who sells 1,000+ packages is a Top Achiever and will be invited to a celebration event and/or the Top 2,500 Cooke CEO events, with one adult guest in the summer of 2021. Top 2,500+ Cookie CEO Event New this year! Each girl who sells 2,500+ packages is a Cookie CEO and will be invited to a celebration event with one adult guest in the summer of 2021. *If celebration events are canceled, an item will be substituted as a reward. Troop Proceeds Troops can earn $0.65 per package for every package sold by the troop. In addition, troops have the opportunity to earn an additional $0.05 per package if the per girl selling average is 350+ packages. PHILANTHROPIC OPPORTUNITIES Service is at the core of the Girl Scout experience. There are optional, yet encouraged, ways that Girl Scouts can serve their community through the Cookie Program. Hometown Heroes The Hometown Heroes (HTH) Program was created for girls to learn philanthropy and community service through the Cookie Program. Customers who do not want to buy cookies for themselves can purchase HTH packages to give to others while supporting Girl Scouts at the same time. • HTH donations may be tax deductible. Customers should consult their tax advisor. • Troops should not take possession of HTH cookies until the end of the program. These cookies should not be part of their cookie inventory during the program. Follow these easy steps to participate in the Hometown Hero program: • Girls/troops choose a group/organization to receive donated cookies. Recipients can be “heroes” in the community such as nonprofit organizations, shelters, firefighters, local military groups, blood banks, or food banks. Contact the selected organizations to get their approval prior to collecting cookie donations. • Tell customers they can buy cookies to be donated to this group/organization. • Enter all HTH cookie orders in the HTH column in eBudde under each girl who sold them and record the money collected for these packages in the same line. • At the end of the program, use unsold packages of cookies in your troop inventory to fill the HTH order. Additional HTH cookies may be picked up from a local cupboard to complete the order. • All arrangements for selection, delivery, and shipment of HTH cookies are the troop’s responsibility. • Last day to deliver HTH cookies is June 30. 17 PHILANTHROPIC OPPORTUNITIES

Gift of Caring In this councilwide Gift of Caring (GOC) project, customers can purchase virtual packages of cookies which GSCO will deliver to the military, both local and overseas, and nonprofit organizations on behalf of Girl Scouts. Girls collect the money, but do not physically take possession of the cookies. • Tell customers they can buy cookies from your troop to be donated to the military. • Enter all GOC cookie orders in the GOC column of eBudde under each girl who sold them and record the money collected for these packages in the same line. • No need to order from a cupboard to account for these “virtual” packages. eBudde allows this to be automatically calculated. Please check the rewards pages of this manual to see the rewards available to each girl who sells GOC cookies. G.I.V.E. G.I.V.E. (Girls Investing in a Voice for Everyone) is a philanthropic program that allows girls participating in the Fall Product and Cookie Programs to donate unused Cookie Credits to help other girls in our council participate in activities, attend camp, or participate in other activities through Girl Scouts of Colorado. Troops may also donate a portion of their troop proceeds to G.I.V.E. Shoe that Grows Girl Scouts can choose to donate shoes through Because International, to fund the cost of needed children’s shoes, in place of a reward item based on the structure of our rewards. GSCO will submit a single donation, on behalf of all girls who choose this reward. In 2020, Girl Scouts donated 143 pairs of shoes! Once Because International receives the donation, they will work with their staff to identify a school or orphanage in Kenya where children would benefit from receiving the shoes and the shoes will be delivered. After the shoes are delivered, they’ll be able to share details with GSCO, which we will in turn share with girls and caregivers - including any photos, testimonials, or messages of thanks from the children who received the shoes.

18 COOKIE PROGRAM MONEY MANAGEMENT Every GSCO troop should have a troop bank checking account (no savings accounts) into which all money collected during the Cookie Program should be deposited frequently. All cookie money belongs to Girl Scouts of Colorado, and any misuse or failure to appropriately deposit funds into the troop bank account will result in legal action taken by Girl Scouts of Colorado.

Collecting/Handling Money All money collected from the sale of cookies should be deposited into the troop’s account as soon as possible— weekly at the very least. Be sure to keep all bank deposit receipts! • Do not keep large sums of money in homes or vehicles. Weekly deposits are mandatory. • Cookie money should never be deposited into a personal bank account. • GSCO allows troops to accept credit cards as a form of payment for cookie purchases. • All decisions regarding which provider to use to run credit cards, as well as fees associated with this choice, belong to the troop, and may not be passed on to the customer. GSCO cannot recommend nor endorse any provider. • Girls may choose to accept credit cards using the DOC mobile app, with no fees. • Do not accept any bills larger than $20. Most counterfeit bills are $50 and $100 bills. Ask the customer to go into the store and ask for smaller bills. Use a pen to detect counterfeit bills. • If a troop chooses to accept checks, all checks should be made out to “Girl Scouts of Colorado - Troop #####”. • If a troop chooses to accept checks, do not accept checks that are pre-printed and/or checks for large amounts of money (anything more than $50).

GIRL SCOUTS OF COLORADO DOES NOT REIMBURSE TROOPS FOR NSF RETURNED CHECKS. TROOPS ACCEPT CHECKS AT THEIR OWN RISK.

Caregiver Outstanding Balances Caregivers should submit payment for cookies in the original form it was received. TCMs cannot accept personal checks to pay for the girl’s cookie bill. Additional cookie inventory will not be distributed until payment for previous inventory has been submitted. If the caregiver fails to pay, the debt will be referred to a collection agency and be pursued to the maximum extent of the law.

19 DIGITAL COOKIE IN FOUR EASY STEPS

4 Easy Steps to Get Movin' with the Digital Cookie™ Platform! This cookie season superpower your sale by expanding your efforts from the booth to the web. Why? Because adding online and mobile channels to your sale can help you reach more cookie fans than you ever imagined. That's right! With the Digital Cookie™ platform you can market everyone's favorite cookies-with-a-purpose to customers down the block or across the country from the comfort of your couch. AWESOME. Here are 4 easy steps to jump into the fun, and slay those cookie goals like a true cookie boss! 0 Register e Set Up Your Site To sign up to use the Digital In just a few minutes, you can Cookie™ platform, just keep an set up your goal, share your eye out for a registration email cookie story, and upload a fun coming to you a few weeks picture or video. Then you're before cookie season starts. ready to save, review, publish, and... done!

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20 e Invite Customers C,Track Your Goal Manage your cookie customer See how close you are to reaching list and easily send ready-to­use your goal by tracking the number emails inviting people to support of packages sold and orders your goals. You can also promote placed, as well as sales by delivery your personalized cookie site link type and cookie variety. You can on Facebook with friends and even include offline sales to see family. your total progress-yum!

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21 RESOURCES

Be sure to take advantage of the wealth of resources available online to guide you through a fun and successful Girl Scout Cookie Program.

Girl Scouts of Colorado council website – girlscoutsofcolorado.org Visit GSCO’s site to find procedures, forms, materials, manuals, and other helpful information.

Little Brownie Bakers – littlebrownie.com (The website of our official Girl Scout cookie baker) Find girl activities, marketing ideas, and clip art to help girls prepare for the cookie program.

Little Brownie Bakers YouTube Channel – youtube.com/LittleBrownieBakers Check out a library of inspiring videos featuring real girl stories and selling tips.

GSCO Blog – gscoblog.org Check out the GSCO blog to see news, contests, weekly Smart Cookie emails, and troop-to-troop transfers.

Digital Cookie – girlscoutsofcolorado.org/digitalcookie Each caregiver will receive a personal email to set up their girl’s account. Girl Scouts can set up their own personalized sales page, take credit card payment, and ship cook- ies directly to their customers.

Cookie Locator – cookielocator.littlebrownie.com Help friends and customers locate the closest cookie booth sale with this website. Also available as an app for iPhone and Android.

Girl Scouts of the USA (GSUSA) – girlscouts.org Locate info on the Girl Scout Cookie Program and national cookie badges and pins.

DOC Mobile App – Download the free app from the iPhone App Store or through Google Play. Allows girls to accept credit cards in real time.

22 Welcome to the Girl Scouts of Colorado 2021 Cookie Program The Girl Scout Cookie Program® is important to girls, their groups and to Girl Scout councils. The cookie program provides troop proceeds to support activities such as Girl Scout events, trips, camping and service projects. For councils, the sale provides funds to recruit and train adult volunteers, organize Girl Scout groups, provide council- wide programs such as science and career workshops, and provide financial assistance so all girls have access to the opportunities Girl Scouting offers. Through the Girl Scout Cookie Program girls develop the 5 essential skills and more: goal setting, decision-making, money management, people skills, and business ethics. Troop/Group Girl Scout Contact:

Name:______Position:______

Phone:______Email:______

------Caregiver Permission and Responsibility Form for the Cookie Program My Girl Scout ______, a member of troop______has my permission to participate in the 2021 Cookie Program. In so doing, I agree to accept financial responsibility for all products and money she receives. I will see that she has adult guidance at all times. I will also review the safety guidelines, including online safety, with my Girl Scout, and all other information included in the GSCO Cookie Family Guide. My Girl Scout has my permission to engage in online cookie program activities under the supervision of myself and/or the Girl Scout adult in charge. Yes______No______I, ______(name of caregiver - please print clearly), agree to communicate with the troop cookie manager about excess cookie inventory in my possession ahead of the excess cookie return deadline, and I agree to return all excess cookie inventory by the (date) ______deadline.

Signature of Caregiver Telephone Date

Address City State Zip Code

Please check any areas in which you are willing to assist our group this Cookie Season: ___ Cookie Volunteer in Charge ___ Chaperone for Cookie Booth ___ Cookie Warehouse Pickup ___ Cookie Volunteer Assistant ___ Chaperone for Door-to-Door ___ Cookie Storage ___ Technology Assistant ___ Cookie Sale Signage with girls

23 The Girl Scout Promise On my honor, I will try: To serve God and my country, To help people at all times, And to live by the Girl Scout Law.

The Girl Scout Law

I will do my best to be honest and fair, friendly and helpful, considerate and caring, courageous and strong, and responsible for what I say and do, and to respect myself and others, respect authority, use resources wisely, make the world a better place, and be a sister to every Girl Scout.

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, are owned by Girl Scouts of the USA. 24 The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, are owned by Ferequity Inc., an affiliate of Ferrero Int’l, S.A.® , ™ & © 2020 Ferequity Inc. 061720