2020–2021 Girl Scout Cookie Program Volunteer Guide

® 2020–2021 GIRL SCOUT COOKIE PROGRAM VOLUNTEER GUIDE

Everything you need for a successful cookie season TABLE OF CONTENTS

Important Dates 3 What’s New This Year 4 What You Need to Know To Be a Super Seller 6 Selling Strategies 7 Five Essential Skills 7 Getting Started 8 Troop Expenses And Activities 10 Service Unit Bonus 11 Troop Bonus 11 Cookie Family Entrepreneur 12 S’mores Club 12 4 For More Program 12 Bling Your Booth Contest 13 ACH Procedure 14 Money Matters 16 Council Gift of Caring and Hometown Heroes 17 Cookie Booths and Booth Scheduler 19 Cookie Cupboard Guidelines 20 Cookie Booth Preparation and Etiquette 21 Check out the back cover for helpful resources!

There’s a reason the Girl Scout Cookie Program® is a celebrated tradition. It’s an amazing opportunity for girls to Know We Are In This Together and build lifelong skills! The largest girl-led entrepreneurial program in the world also offers an incredible opportunity for you as a volunteer. You get to see firsthand how girls grow, learn, and come into their own. We give you the resources you need to guide girls in discovering hidden talents, uncovering new strengths and developing the entrepreneurial mindset that will serve them far beyond cookie season. Thanks for all you do for girls! 2 Calendar

DECEMBER 2020 December: Online training on gsLearn begins JANUARY 2021 Jan. 2: Cookie program begins Jan. 11: Troop Starting Inventory Order (SIO) and initial reward order due Jan. 13: Service Unit confirmation of SIO and initial rewards due by 11:59 p.m. Jan. 29–Feb. 1: SIO and reward pickup Jan. 29: Girls begin Cookies on the Spot, Lemon-Ups stands, and mobile booths

FEBRUARY 2021 Feb. 4: Cupboards open (hours of operation vary by location) Feb. 12: Cookie booths begin! Feb. 12: Bling Your Booth contest begins Feb. 17: First ACH sweep Feb. 19–21: National Girl Scout Cookie Weekend MARCH 2021 March 1: Bling Your Booth contest ends March 3: Second ACH Sweeps March 5: Last day customers can choose girl delivery March 5: Last day to request adding girls to eBudde March 5: Cupboards close March 12: Outstanding caregiver/parent information due March 12: Last day for troop to enter final rewards, enter troop-to-troop transactions March 14: Cookie program ends (paper and online sales) March 15: Service Unit lock-out at 11:59 p.m., submit final reward order March 24: Final ACH sweep APRIL 2021 April: Rewards sent to service unit for distribution to troops

Every Girl Scout has it in her to do great things. With your support, she’ll rise to success! 3 Welcome!

What an exciting year we have ahead. Our Girl Scouts today have so many opportunities to share Girl Scout Cookies® both in-person through door-to-door and booth sales and, of course, online through the ever-growing Digital Cookie platform. 2020–2021 For decades, girls have used this program to develop The 5 Skills (see pg. 7) that power their NEW Cookie Dough Option Girl Scout experience. That will always be an • You are now able to transfer your Cookie integral part of the Girl Scout Cookie Program®. Dough to a GSUSA online Gift Certificate No matter which path you take—virtual, NEW Credit Card Option in-person, or both—we’ve got tips and • Clover resources to support you the whole way. • Cheddar Up

Customers look forward to our cookies every year! Girl Scout Cookies® are $5 per package for core varieties. Specialty cookies are $6 per package.

Core Varieties Specialty Cookies

• Do-si-dos® • Girl Scout S’mores® • Lemon-Ups™ • Toffee-tastic® • Samoas® • Tagalongs® • Thin Mints® • Trefoils®

4 Troop Cookie Manager Checklist Pre-Sale Checklist During Sales Checklist ǅ Check troop roster, making sure all girls ǅ Assist girls/parents with logging into Digital are registered Cookie system as needed ǅ Remind adult volunteers and parents helping ǅ Continually communicate with girls and that they must be registered and their caregivers background screened ǅ Remind caregivers to check girl delivery orders ǅ All rosters must be updated by December 14. ǅ Ensure accuracy of all girl paper card orders If you have any questions regarding any troop’s entered roster, contact Customer Care Team (CCT) at 800-881-4475 or 813-281-4475 or email ǅ Pick a delivery location and time to pick up [email protected] troop cookies ǅ Make sure you complete your online training ǅ Print out copy of troop cookie delivery ticket at gsLearn from eBudde ǅ Fill out online Troop Cookie Manager ǅ Pre-stage girl orders and prepare agreement form itemized receipts ǅ Download and print your training ǅ Review booth etiquette guidelines with girls and completion certificate parents. Rules and regulations are designed to ensure girl safety, excellent customer service, ǅ Reach out to your Service Unit Fall Product and promote a successful, fair, fun, and safe Manager to set a time and day to pick up your cookie season troop materials ǅ Check that all girl delivered orders have been ǅ Decide if troop will utilize Clover and Cheddar Up given to girl/caregiver for delivery and have been credit card options. Take any required trainings assigned to the girl in eBudde associated with these programs ǅ Verify all girl transactions are completed—all ǅ Conduct caregiver’s meeting. Discuss caregiver’s cookies given to girls or sold at cookie booths responsibilities for having a successful sale have been assigned to the girl in eBudde ǅ Work with girls to set both troop and ǅ Verify with caregivers all girl delivery orders were individual goals delivered to customers ǅ For Junior, Cadette, Senior, Ambassador troops: ǅ Verify with all girls their reward choice have been Troop discussion on opting out of rewards. If entered and submit final reward order they choose to opt out, complete opt-out form and update info in eBudde ǅ Direct all caregivers where to fill out the online Post–Sale Checklist Caregiver Permission & Responsibility form ǅ Deposit all cookie funds to the troop bank ǅ Review Safety Guidelines with you troop (pg. 9) account before the final ACH sweep ǅ Review Volunteer Essentials guidelines in the ǅ Juliettes must deposit all cookie funds to council Product Programs section at gswcf.org account with council deposit slip ǅ Sign on to eBudde once you receive your ǅ Enter in all booth sales email link ǅ Submit all girl rewards in eBudde ǅ Review “Girl” tab to view your roster ǅ Submit outstanding caregiver information ǅ Enter/verify your troop’s bank account ǅ Print your troop’s reward report before you get ǅ Make sure to review all information on eBudde closed out of eBudde and to make any corrections before the Pick up rewards from Service Unit Cookie season begins Manager (in April 2021) ǅ Contact girls’ caregivers to distribute rewards out in a timely manner ǅ Remember all council dough, extreme rewards, camp bucks and events comes directly from council to the girl 5 What you need to know to be a super seller!

Customers The top reason why buy Girl Scout customers don’t buy Cookies® for Girl Scout Cookies® two key reasons—they is because no one love the taste AND they asked them. Don’t be want to support the afraid to ask! girls. Always share your goals and plans.

Some customers may opt out or Online buy fewer cookies customers because of diet order an concerns, so be sure to average of promote the council’s Gift six boxes of Caring program or your per order. Hometown Hero if your troop selected one.

Customers buy more boxes when the cookies Most customers prefer are bundled. Some to buy directly from a successful sellers Girl Scout—whether you will bundle with decorative approach them in person or bows and different gift cards send them an invite to your (like birthday, anniversary, or personal online page. “just because”).

Girl Scout Cookie customers are loyal Customers want and they tend to buy When to get the best every year. Keep a list customers value for their of customers each year so are asked money so offer the you can return to them. to buy recipe cards available at multiple times, LittleBrownieBakers.com. they often buy multiple boxes.

6 Selling Strategies Girl Scouts have a number of options to reach customers during the Girl Scout Cookie Program®: Cookies on the Spot (In-Person Orders) After girls receive their cookie inventory, they can visit family members, friends, and neighbors and sell cookies right then and there. Want to get a jump on it? You can use your paper order card to take preorders. Once the cookies arrive in February, you deliver the preorders and collect payment. Girl Scout Cookie Booths Troops obtain cookies from a cupboard (locations across the council supplied with cookie inventory) and sell them directly to customers, often at booths in high-traffic areas such as grocery stores, malls, or sporting events. Booth sale times and locations are either organized by our council or approved by the Service Unit Cookie Manager. Digital Cookie® — Direct Ship Girls create a customized webpage and send emails with a personalized message to family and friends asking them to buy Girl Scout Cookies®. Customers purchase cookies through the webpage and they are shipped directly to their home (shipping and handling charges apply). Orders appear automatically in eBudde and girls can track their progress and send follow up messages. Digital Cookie® — Girl Delivery Girls who have customers that are local and wish to offer them the ease of shopping online without the adding costs of shipping, can recommend the “Girl Delivery” option. Girl Delivery orders after the initial order period can be fulfilled through cupboard transactions along with orders for Cookie Booths or goal-getter sales. Instruct your girls to notify you when they have Girl Delivery sales so you can have adequate inventory on hand. You will schedule the transaction in eBudde, pick up with your other transactions, or delegate to the parent or other troop volunteer when to pick up the order and where.

SKILLS 5 FOR GIRLS DECISION MAKING The Girl Scout Cookie ® 2 Program teaches GOAL SETTING Girls learn to make 1 decisions on their own 5 ESSENTIAL SKILLS Girls learn how to set and as a team. that will last a lifetime goals and create a and help girls develop an plan to reach them. entrepreneurial mindset.

3 MONEY MANAGEMENT Girls learn to create a budget PEOPLE SKILLS and handle money. 4 Girls find their voice and build confidence through customer interactions.

BUSINESS ETHICS 5 Girls learn to act ethically, both in business and life. 7 Getting Started: Requirements for 2021 Cookie Program

Get Registered: Only registered adults with an approved volunteer role and up-to-date favorable background screen are permitted to coordinate the troop’s cookie program. Girls must be registered for the 2021 membership year to participate. Memberships should be verified in the troop leaders’ MyGS member profile (gswcf.org). Towards the last week of December, you’ll receive an email from eBudde to login to your eBudde account. If you don’t get the email, you can simply go to cookieportal.littlebrownie.com. Only volunteers who have taken the training and completed a cookie manager agreement will be given access. Once you are in the system, you can check your troop’s roster. • Enter/verify your troop’s bank account information into eBudde • Check out the “Money Matters” section on pg. 16 for detailed information • Host a caregiver meeting

Troops are responsible for reviewing Girl Scouts Cookie Program information, distributing materials to girls, and verifying each girl has a caregiver fill out the new online Caregiver Permission & Responsibility form. Check out gswcf.org for caregiver meeting outline and new caregiver/girl training video.

Caregiver Meeting Checklist ǅ Host a Cookie Program Training night for girls and their families. Explain the purpose of the program as a troop opportunity to generate funds for your troop and hand out program materials ǅ Inspire! Encourage! Motivate! You are the face of the program. How you present the program will have a big effect on the girls’ enthusiasm and parent support ǅ Review the 5 Skills girls will learn: Goal Setting, Decision Making, Money Management, People Skills, and Business Ethics. These valuable skills are the heart of every product program and will last a lifetime ǅ Troops and girls should set individual girl troop goals for in-person and online, and Gift of Caring goals. Reinforce how individual sales goals help the troop reach its overall goal and fund troop program activities ǅ Review all important dates and deadlines. Meeting due dates is critical to the success of the program; stress the importance of timeliness with families ǅ Review safety guidelines for girls ǅ Review money-handling procedures. Set clear expectations for conduct and collection of monies due to troop ǅ Check out caregiver information video at GirlScoutCookieTime.com.

8 Caregiver Permission & Protect Privacy • Girls’ names and home or email addresses should never be Responsibility Form given out to customers. Do not share customer information • Caregivers must fill out an online caregiver permission form unless necessary for the product sale. for each girl participating in the program. Do not release program materials or products to parents who have not Be Safe on the Road completed the form and emailed you a copy of the form. Permission forms not only allow girls to participate, they • Always follow safe pedestrian practices, especially when also demonstrate the caregiver’s willingness to be held crossing at intersections or walking along roadways. Be accountable for program deadlines, orders taken and aware of traffic when unloading product and passengers delivered, and product and money received. The form is from vehicles. mandatory and a critical requirement for troop financial management of the program and debt collection if a caregiver Be Net Wise fails to pay for products. • Girls must have their parent/guardian’s permission to participate in all online activities, and must read and agree • The online Caregiver Permission & Responsibility Form is to the GSUSA Internet Safety Pledge before conducting any accessible at GirlScoutCookieTime.com. online activities.

• Troops should provide the troop cookie manager’s email address to the caregiver. Email is required to complete the form. The troop cookie product manager will receive confirmation of the completed Caregiver Permission & Responsibility form to the email provided. Things to Think About As we navigate through a potential continuation of social • Online Caregiver Permission forms should be filled out before distancing, here are some things to think about as they the submission of paper and online girl delivery orders. pertain to paper card order and delivery of products to Parents are not allowed to pick up products without a form customers: filled out and submitted. If you need verification of an online • Encourage girls to participate in the online platform to form, please contact [email protected]. take orders • Encourage girls to print door hangers to leave on Safety Guidelines customers’ doors • The potential need for girls to schedule porch drop Show You’re a Girl Scout offs of customers products • Girls should wear Girl Scout membership pin, uniform, or • Need to collect payments from customers via credit Girl Scout clothing (i.e. a Girl Scout T-Shirt) to clearly identify card for paper card orders themselves as a Girl Scout. • Need to collect caregiver payments via credit card (Cheddar Up option) Use the Buddy System • Always use the buddy system. It’s not just safe, it’s fun. Additional information will be

Be Street Wise communicated to troops, girls, • Become familiar with the areas and neighborhoods where you and caregivers if the need arises. will be selling Girl Scout products.

Partner with Adults • Adults must accompany Girl Scout Daisies, Brownies, and Juniors when they are taking orders, selling, or delivering product. Girls in grades 6–12 must be supervised by an adult when selling door to door and must never sell alone.

Plan Ahead • Be prepared for emergencies, and always have a plan for safeguarding money.

Do Not Enter • Never enter the home or vehicle of a person when you are selling or making deliveries.

9 Troop Expenses Troop Proceeds Troop proceeds are based on a per-girl-average (PGA) basis with a chance for troops to earn greater proceeds with a And Activities higher PGA. Troops must have a minimum of two participating The Girl Scout Cookie Program® is a girl-led program. girls in the cookie program to receive troop proceeds. Troops The amount of leading, of course, depends on the grade with only one participating girl are not considered a troop and level of the troop. Troop cookie proceeds can support the the girl will receive council credits only (see the Juliette Cookie cost for much, if not all, of a troop’s activities, uniforms, Program Insert at GirlScoutCookieTime.com to learn more). supplies, and materials. eBudde™ will automatically calculate troop proceeds, adjusting To help support your troop’s expenses and activities at the for PGA. Troops must enter total cases of cookies picked up beginning of the cookie program, start by determining all into eBudde for troop proceeds to be determined correctly. troop expenses for the upcoming year. Girls will develop their ability to set goals, make decisions, and learn how Troop (PGA) Per Girl Average to manage money. Some important questions for girls to Troop PGA Troop Proceeds consider include: Less than 200 $0.82/box • Will we need any new uniforms or uniform pieces? 200–274.99 $0.84/box • Is there a need for new Journeys, badges, or patches? 275 or more $0.87/box • Do we have a service project picked out? • Girl Scout Junior, Cadette, Senior, and Ambassador level • Do we want to go camping? troops can opt out of rewards to receive additional • What supplies or materials do we need for this proceeds. All girls in a J/C/S/A troop must agree as a year’s projects? whole troop to opt out of rewards. While troops who • Will we raise funds for Early Bird registration next year? opt out will not receive general rewards, they can still earn • Do we have any other expenses? patches and rewards for starting inventory orders (SIO), Digital Cookie and Gift of Caring sales, as well as the Top- Once the troop’s expenses are established, girls can Seller reward. Multi-level troops with girls below Juniors do determine how many boxes of cookies they need to sell not qualify to opt out of rewards. by considering their proceeds per box. For example, if the troop determines they need $1,300 for uniforms, camping, Troop Proceeds For J/C/S/A and earning badges and/or patches, the troop must sell with Rewards Opt Out 1,586 boxes of cookies, from which they’ll earn $1,300 (82¢ per box) at the lowest potential troop proceeds level. Troop PGA Troop Proceeds Girls participating in booth sales will also reduce the Less than 200 $0.87/box quantity needed to be sold by Girl Scouts on an individual 200–274.99 $0.89/box basis. Cookies sold at booths are done as a group and 275 or more $0.92/box should be applied to each girl individually at that booth sale. Troops divide the total number of boxes sold at the • Proceeds earned belong to the Girl Scout troop and do not booth by the number of girls who helped at that booth. become the property of individual members. More information on troop finances and budgeting can be found in Volunteer Essentials, “Managing Group Finances.” Rewards Rewards are based on an individual girl’s sales. All rewards and patches are cumulative except for the Extreme Team Rewards. GSWCF reserves the right to substitute rewards based on availability. For a full list of rewards, see the girl order card at GirlScoutCookieTime.com.

10 Council Dough New this year, we are expanding our girl Council Dough choices. 2021 Patches Girls are now able to make a choice to convert all or part of her GSWCF council dough to an online Cookie Dough gift certificate, Cookie Crossover Patch which can be used to purchase items online through GSUSA’s Girl • Did your troop participate in the 2020 Fall Product Program? Scout Store. Online Cookie Dough gift certificates can only be used Girls who sent at least 15 emails in the Fall Product Program to make online purchases and cannot be used for membership can earn this personalized Crossover Patch by also selling 270 registration or any GSWCF council events, destinations, or any packages of cookies during the 2021 Girl Scout Cookie Program. other such event. This is strictly for online only purchases at girlscoutshop.com. All GSWCF Council Dough converted to an Cookie Rookie Patch “Online Cookie Dough gift certificate” will expire on Dec. 30, 2021. • The Cookie Rookie patch is for first time cookie Girls who do not elect to transfer portions of their GSWCF Council sellers ONLY. Parents, troop cookie chairs, troop Dough to the online format will continue to receive the printed leaders, or Cookie Captains help new cookie GSWCF Council Dough cards. Council Dough cards can be used sellers learn all about the cookie program at the council shop as well as membership registration, summer while having fun. All Cookie Rookies who camp, GSWCF programs & events, Destinations, and service unit complete the program will earn this patch. For full details go to encampments. gswcf.org/cookierookie. Service Unit Bonus Cookie Captain Patch Service Units will receive a share of the proceeds of $0.05/ • This program is designed specifically for box sold in their service unit. This will provide service units with Girl Scout Juniors, Cadettes, Seniors, and additional funds to serve girls and volunteers in their region. These Ambassadors who want to use their years of critical funds can be used towards any support initiatives for the cookie program experience to help younger members of each service unit—from funding encampments to girls succeed. Girl Scout Daisies and Brownies providing start-up money to new troop leaders to community- look up to older girls, so there’s no one better to teach them the sponsored events and more. cookie program! • Participating in this program is easy! Become a Cookie Captain Troop Bonus by participating in any of the activities below. You can do any Troops that excel in the 2021 Cookie Program by meeting the activity more than once, but you must work with different following requirements will receive an additional $0.02 per box sold: troops. For example, if you help out Daisy Troop 12345 at a cookie booth as well as Brownie Troop 67890, this counts • Hold a parent meeting as completion of two requirements. However, if you help • Set a troop goal and enter it into eBudde Daisy Troop 12345 at a cookie booth twice, it would only count • Have a minimum of two girls participating as completion of one requirement. • Have at least 75% of registered girls selling Activities Required for Cookie Captain: • Have a PGA of girls selling: • A Cookie Rally. When your service unit holds its cookie rally, • D/B/J: 250 pitch in and take ownership of a cookie rally station. Plan an • C/S/A: 280 activity (it can be a game or a craft) that will help girls learn • Donate at least 48 boxes to Gift of Caring or Hometown Heroes more about the cookie program, prepare the supplies needed, decorate your activity site, and then help girls at the rally with • Have three cookie booths with sales recorded in eBudde your game or project. • Have all ACH sweeps done on time with no deferments • Find a troop that has a lot of first time cookie sellers. Troops that believe they qualify for the troop bonus must complete Ask your troop cookie chair about the Cookie Rookie patch the online notification form at GirlScoutCookieTime.com. The requirements and help Girl Scout Daisies and Brownies become Product Program department will verify troops who submit the Cookie Rookies. Show them the Cookie Rookie video and form and those who qualify for the bonus will receive the funds via complete at least two activities. ACH direct deposit into their troop account by the end of April 2021. • Be their Cookie Captain when booth sales start. Cookie Captains can join the troop at their cookie booth to provide selling tips, product information, help make changes, and be an example of how Girl Scouts should treat their customers and their cookie booth location. • Complete one activity: You’ll receive the Cookie Captain patch. • Complete two activities: You’ll receive the Cookie Captain patch and $10 Council Dough. • Complete three activities: You’ll receive the Cookie Captain patch and $25 Council Dough (awards are not cumulative). • Go to gswcf.org/cookiecaptain for more details and application. 11 S’MORES CLUB The S’mores Club is exclusively for GSWCF girl members and adult product program volunteers who excel in both the 2020 Fall Product Program and 2021 Girl Scout Cookie Program. Girls and volunteers who earn a place in the S’mores Club during the 2020–2021 membership year receive a special S’mores Club patch and an exclusive sterling silver bracelet with uniquely designed charms. Girls who became members of the 2020 S’mores Club and meet the requirement for both the 2020 Fall Product Program and 2021 Girl Scout Cookie Program will receive the current year’s mascot charms to add to their bracelets and the exclusive S’mores Club patch. To qualify for the S’mores Club, girls must sell: • 70 items during the 2020 Fall Product Program, and • 400 packages during the 2021 Girl Scout Cookie Program To qualify for the S’mores Club, product program volunteers* must: • Have a minimum of two girls in their troop who participate in both the 2020 Fall Product Program and the 2021 Girl Scout Cookie Program • Have total sales of at least $2,000 in the 2020 Fall Product Program • • Have a PGA of 350 packages during the 2021 Girl Scout Cookie Program (based on girls participating) * Only the troop fall product manager (TFPM) and the troop cookie manager (TCM) are eligible for rewards. If the TFPM and TCM are the same person, only one reward will be given.

4 FOR MORE get more + give back! 4 For More is a new sales incentive to help girls/troops increase their cookie sales by encouraging customers to PINS AND BADGES spend a minimum of $20 when they make a purchase from When a Girl Scout places a pin or a one of our Cookie CEOs. This is a replacement for the 5 for badge on her vest or sash, it symbolizes 5 Program and now includes a give-back component that an important achievement. Cookie supports either Gift of Caring or the troop’s designated Entrepreneur Family pins recognize Hometown Hero. With 4 For More, a customer will be given a the five skills girls learn as they begin receipt with a unique code for every four boxes purchased. to think like entrepreneurs through This code lets them enter into a contest where they could the Girl Scout Cookie Program. Cookie win three cases of their favorite Girl Scout Cookie AND give Business badges demonstrate that a back by donating an additional three cases to either our Gift girl has developed specific skills related of Caringge Program mor or a troop’s + designated giv Hometown back Hero to running her own business. When a Girl (where applicable). Be sure that your girls write their troop Scout wears these emblems, she lets the number on each receipt. Get details at gswcf.org/4formore. world know she’s a real-life Cookie Boss! Earning the year-by-year Cookie Entrepreneur Family Pin is the best way to make the Girl Scouts Cookie Program a family affair! Cookie Business badges for give Girl Scouts the chance to hone their skills and gain an understanding of the world of business. 4 more! For more information and to download all level criteria, go to GirlScoutCookieTime.com and look for Badges & Resources under the “For Cookie Sellers” page. 12 BLING YOUR BOOTH Follow the steps below to enter the Bling Your Booth contest. A good time to bling your booth is National Girl Scout Cookie Weekend (Feb. 19–21). Bling Your Booth Rules: Choose a theme and design a cookie booth that shows off your G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ glitz and glam. Your booth should be original, creative, and showcase your troop’s marketing genius. To enter into the contest, complete the online entry form between February 12 and March 1, 2021 at gswcf.org/blingyourbooth The following information is needed to complete your entry: • A picture of your blinged-out booth • Your booth’s theme • Date and location of the booth • Leader’s name and address • Five digit troop number Once you submit your entry, we will upload the picture of your booth to the Bling Your Booth album on the GSWCF Facebook page. The three booths with the most likes will be the winners, so be sure to share the album with your family and friends! All troops who submit a photo will receive a marketing patch for each girl in their troop. One entry per troop. First, second, and third place winners will be announced March 11, 2021 on GSWCF Facebook and at GirlScoutCookieTime.com. First Place winner will receive a cookie cart, tablecloth, apron, and a $75 GSWCF gift certificate. Second Place winner will receive a cookie cart, tablecloth, apron, and a $50 GSWCF gift certificate. Third Place winner will receive a cookie cart, tablecloth, apron, and a $25 GSWCF gift certificate. GSWCF reserves the right to substitute rewards based on availability.

13 Payment Options

Girl Scouts of West Central Florida wants to make payment collections easier for girls and troops. Troops have two ways to ACH Procedure collect credit card payments at no cost to the troop: the Clover To make it easier to participate in Product Programs, GSWCF Go app, and Cheddar Up. Customer payments should go through uses Automated Clearing House (ACH), a network for electronic Clover Go. Parent payments can be collected with Cheddar Up. payments either to debit or credit a troop’s bank account for Cheddar Up funds due or refunded for product programs. New this year! Cheddar Up is an easy online tool for troops to How will ACH work? collect payments from caregivers. Cheddar Up is free for troops • Troop leaders (the signer on troop bank account) must to use and convenience fees associated with processing the complete the “ACH Authorization” section included in the payment can be passed on to the caregiver. Troop Product Manager Agreement. Troops create an online collection form to make it easier to collect • Troop orders will not be placed without troop bank account payments from parents. Money collected from caregivers through information being added into eBudde system. Cheddar Up can then be transferred into the troop’s bank account. • GSWCF Accounting department will use troop bank account Visit gswcf.org for information on how to sign your troop up for information entered into eBudde by the leader (signer on the Cheddar Up. troop’s bank account) to initiate ACH withdrawal (or “sweep”) of the “Amount due to Council” on set dates. Clover Go ACH Sweep Info Clover Go is an app that allows troops to set up girls (with a caregiver’s assistance) to accept credit card payments directly The GSWCF Accounting department will conduct three electronic from customers. Clover Go customer payments go directly into transfers from troop bank accounts to the council account. See the troop bank account. Clover Go is not to be used to collect ACH Due Dates below for when amounts are to be withdrawn. caregiver payments. Please allow 24–48 hours to process. Clover Go can only be used for customer payment during Product Programs between October and March. Authorized dates for the ACH Due Dates Girl Scout Cookie Program are January 2–March 30. GSWCF pays • Feb. 17: First ACH Sweep, $1.25 per pkg. of (SIO) or first all fees associated with Clover Go for Product Program customer cupboard pickup purchases during the Product Program seasons. In order for • Mar. 3: Second ACH Sweep, $0.75 per pkg. of (SIO) or first GSWCF to pay these fees, any troop who abuses the system will cupboard pickup be charged all fees associated with the transaction(s) plus an • Mar. 24: Final ACH Sweep, ALL remaining balance owed to administrative fee. council minus outstanding caregivers Troops who used Clover Go during the 2020 cookie season • Troops may ask for a one-time one week deferment for the can view the “Experienced Clover Refresher” training located in first or second sweep ONLY gsLearn, which can be accessed through MyGS. • Troops who are new to using Clover Go are required to take HOW THE the “New Clover Go Training” accessible through gsLearn. A boarding link to Clover Go will be provided once the “New Clover Go Training” has been completed. COOKIE

14 What is a deferment? What if my troop does not place a A deferment is a one-week postponement of the ACH sweep and Starting Initial Order? can only be requested one time during the cookie season. If no initial order is placed by the troop, the first planned order ACH Deferment Request Due Dates will become the initial order. The first ACH sweep will apply to this order. • Feb. 12: 1st ACH Sweep Deferment Request • Feb. 28: 2nd ACH Sweep Deferment Request What if my troop has an overpayment Deferment request forms are located at GirlScoutCookieTime.com to council? under “Forms, Activities and Other Resources.” Deferments must All overpayments of $5 or more will be refunded via ACH sweep be submitted by the above deadlines and will be reviewed and on March 24. approved by Trish Hemenway, VP of Girl Experience. Troops will be notified if their deferment request was not approved. FAQ’s can be found at GirlScoutCookieTime.com. Be sure to communicate with parents regarding Girl Scout The following are acceptable reasons Cookie Program expectations and the dates when money is for deferment request: due to the troop. • Parents not paying in a timely manner • Booths canceled by store location • Checks returned for non-sufficient funds • Stolen products/money (must be accompanied by a police report) • Counterfeit bills received

Troops not making their bank deposit on time is not an acceptable reason for a deferment. Deferment forms submitted after posted deadlines will not be accepted. ACH FAQ’s Does my troop have to use ACH sweeps? Yes, troops must use ACH sweeps to participate in the Girl Scout Cookie Program®. Each troop must enter their troop bank account information into the eBudde system. Troops that do not enter troop banking information will not be able to pick up their ordered cookies.

Troop/Service Unit Proceeds & Girl Rewards 21%

HOW THE Cost of Goods (Cookies, Packaging, Transportation, 27% Properties COOKIE Warehouse, 19% Trainings, Program & Program CRUMBLES Materials, etc.) We’ve covered troop and service unit proceeds, but what about the rest of the cost of cookies? Here’s a breakdown of how the funds are distributed per box. Membership Services Member 17% 16% (Outreach, Retention, Support Recruitment, Admin.) 15 • The final ACH sweep/withdrawal from the troop account for Money Matters the amount due to council, minus outstanding caregiver/ • Set up specific dates for caregivers to meet with you parent balances submitted on time, will take place on throughout the cookie season to collect money. March 24. No exceptions will be made. • Until you’re comfortable with the caregiver’s payment patterns, • Failure to have sufficient funds for the final ACH sweep date a best practice is to limit the amount of cookies taken. does not grant a troop extension from GSWCF. Troops with unpaid funds will be subject to collection efforts (which may • Collect some payment for outstanding balance before issuing include collection agencies). Troop cookie managers with more cookies to parents. unpaid balances will not be allowed to volunteer until full • Without exception, caregivers must fill out and sign the online payment is made. Permission & Responsibility form for every participating girl. • If a credit is due to a troop, GSWCF will use the banking Do not give sales materials to a girl if the parent has not information provided to credit or return any monies due to the submitted a Caregiver Permission & Responsibility form. troop on March 24. • Customers pay when the product is delivered. Unless they are ordering online, they should not be asked to pay for product Outstanding Caregiver/Parent Balance before it’s delivered (except for Gift of Caring/Hometown Troop cookie managers must notify caregivers in writing regarding Heroes items, which can be paid for when ordered if customer shortages in funds, making sure to include the due date for all is not ordering delivered cookies). outstanding funds. • Girls/caregivers should never be asked to pay for product If caregivers’ funds are still outstanding at the end of sale, the when picking it up from the troop. Exceptions may be troop cookie manager must complete the online Outstanding considered if there is a prior history of outstanding debt. Balance form located at GirlScoutCookieTime.com on the Cookie In this case, please contact Trish Hemenway, VP of Girl Volunteers tab and upload pictures of the following: Experience, at 813-262-1838. • Signed parent permission and responsibility form • Troops must decide if they will accept checks and • Receipts signed by the caregivers for products received communicate this to the parents. If accepted, checks should be made out to the troop and deposited into troop account. • Copy of receipts for funds paid • Troop leaders accept responsibility for fees associated with • Copy of the delinquent notification letter or email checks returned for non-sufficient funds. Troop funds are not • These items MUST be received via the online form no later allowed to pay for fees. than March 12 • ACH invoices will be emailed to the troop leader and troop cookie manager one week before the ACH sweep date. Counterfeit Bill If the bank notifies you that your deposit had a counterfeit bill • Troops are responsible for entering troop-to-troop transfers in when you made your troop’s cookie deposit, please request that eBudde system in a timely manner since they will affect your they provide you with a counterfeit bill report. Send a copy of this troop’s financial obligation to council. report to the product program department as soon as possible. • Troops should allow time for the deposits into their troop bank The amount of the counterfeit bill will be deducted from the account to clear to avoid non-sufficient funds (NSF) fees. All amount due to council. Please note that the bank will retain the NSF associated fees will be the responsibility of the troop counterfeit bill and deduct the amount from your deposit. leader. • Troop leaders are responsible for any fees associated with Stolen Product or Money declined withdrawals or insufficient funds. Troops authorize Troops should take measure to ensure the safety and security of GSWCF to repeat electronic (ACH) payments that fail for any product and funds. In the case that funds/products are stolen, reason within five business days. you must provide a copy of the theft documented by a police report. Report the incident to your car or homeowner’s insurance • Use receipts every time a girl/caregiver picks up cookies company to make a claim. The troop’s volunteer/caregiver remains and/or turns money in to the troop. Troops should provide financially responsible for funds due. caregivers with a receipt for cookies issued and the amount of money received. Storage of Cookies • Outstanding caregivers/parents balance paperwork is due to IMPORTANT: Do not store cookies in a car, direct sunlight, a the Product Program department by March 12. Late paperwork garage, on a cement floor, porch, patio, or in any warm place as will not be accepted. well as a location where animals, bugs or water can get to them. • Troops must have all funds in the troop bank account by ACH Remember, you are responsible for these cookies, even if they get sweep dates. An invoice for the amount of the ACH sweep will wet, melt from heat, or otherwise cannot be sold. be emailed to the troop leader one week prior to ACH sweep date. • A one-time one week deferment for the first or second ACH sweep may be asked for but not the final ACH sweep.

16 Council Gift of Caring and Council Gift of Caring (GOC) • Gift of Caring is the council-led program. Hometown Heroes • All cookies given to Gift of Caring are paid and counted under the GOC column but the girl/troop does not physically have The Council Gift of Caring (GOC) program is a Girl Scout the box of cookies. Council will fulfill and arrange delivery of community service project that provides donated Girl Scout the Gift of Caring Cookies. Cookies® to active overseas military men and women through Support the Troops, Inc. GSWCF also disperses some of the • Girls will collect the money and turn it in to pay for the box donated cookies to Feeding Tampa Bay. of cookies. The Hometown Heroes (HTH) program is a community service • The number of purchases should be recorded under the opportunity where troops/girls choose a local organization to GOC column. receive donated cookies. Recipients can be “heroes” in the • All online GOC cookies will be recorded automatically under community such as non-profit organizations, shelters, firefighters, the GOC column. police departments, blood banks, or food banks. Girls should contact the selected organization for their approval prior to • The Product Program Department will ensure delivery of collecting cookie donations. cookies donated to the GOC program. How the program works: Hometown Heroes (HTH) For various reasons, some customers may not want to buy cookies • Troops can choose a local organization to donate cookies to. for themselves. Through the Gift of Caring and Hometown Heroes These cookies will come from the troop’s physical inventory to programs, they have a chance to give to others while supporting deliver to the HTH. Girl Scouting at the same time. • Troops are responsible for delivery of HTH cookies to their While taking regular orders, girls communicate to customers that chosen organization. they can purchase cookies to donate to troops (through Gift of • In eBudde, enter the number of boxes of the Hometown Hero Caring) or to the chosen Hometown Hero. Using the Gift of Caring/ cookies under the HTH column under the “Girl Orders” tab in Hometown Heroes poster, girls explain that this is a Girl Scout eBudde. ® community service program, which will send Girl Scout Cookies • HTH cookies are taken out of the troop inventory ($5 cookies not only to active overseas military personnel and veterans only). They will still show up in eBudde, but they are assigned organizations, but also to local non-profits. from your troop’s total cookies. (See image below). • If troops do not have enough inventory to cover HTH cookies, • Girls who get a minimum of 12 or more GOC/HTH orders use the cookie exchange in eBudde to transfer cookies from earn the Gift of Caring patch another troop to your troop ($5 cookies only). • For 30 or more GOC/HTH orders, girls also receive a pillow • To be able to assign them, you must get the cookies added into your troops’ inventory. The system will not allow you to • For 60 or more GOC/HTH orders, girls also receive assign more cookies than your troop has. a padded portfolio • For 100 or more GOC/HTH orders, girls also receive Gift of Caring AND Hometown Heroes $15 in Council Dough • Cookies sold via Digital Cookie for GOC cannot be moved to HTH. • Each girl will collect the money for Gift of Caring or Hometown Hero cookies from customers at time of purchase. REMEMBER, Hometown Hero donations must be delivered by the troop. • Donated Gift of Caring and Hometown Hero cookies count as eligible purchases toward the 4 For More program. • Make sure when you input GOC and HTH purchases in eBudde, to enter them into the correct boxes GOC (for Gift Of Caring) or HTH (for Hometown Heroes).

• The HTH cookies will still show at the bottom but they are assigned from your troop’s total cookies. 17

Corporate Sponsors – Girls can also participate in our Gift of Caring Corporate Sponsorship program, where they request businesses become a Gift of Caring sponsor. Depending on the level of sponsorship, the company receives various benefits. Girls who obtain these sponsorships receive credit for the total number of packages sold in eBudde. If she receives $500 or more in sponsorships, she will also earn a mystery gift. Complete information and form is available at www.girlscoutcookietime.com Form Must be received by March 8th.

$500 Bronze Corporate Sponsor - 125 boxes of cookies donated The sponsor receives - • 25 – 4 for more coupons • Company name listed on website cookie section

A Girl Scout with Corporate Sponsorships total $500 - $999.99 receives – • Engraved item from Things Remembered

$1,000 Silver Corporate Sponsor - 250 boxes of cookies donated The sponsor receives - • 50 - 4 for more coupons • Company name listed on website cookie section

A Girl Scout with Corporate Sponsorships total $1,000 - $1,499.99 receives – • Engraved item from Things Remembered

$1,500 Gold Corporate Sponsor - 375 boxes of cookies donated The sponsor receives - • 75 – 4 for more coupons • Company name listed on website cookie section • Office plaque

A Girl Scout with Corporate Sponsorships total $1,500 – $2,499.99 receives – • Engraved item from Things Remembered

$2,500 Platinum Corporate Sponsor- 625 boxes of cookies donated

The sponsor receives - • 125 – 4 for more coupons • Commemorative brick paver at Camp Wai Lani and an office plaque 18

18 Cookie Booths & Booth Scheduler

Cookie Booths Cookie Booth There are two levels of cookie booths: Council and Service Unit. Council level booths include the following locations (store Scheduler particpation may vary): Sam’s Club, Walmart/Walmart Neighborhood Markets, Publix, Winn Dixie, Harvey, Fresco y Mas, Troops can reserve council level booth locations via the JOANN Fabrics and Crafts, and Dunkin’ Donuts, and any other eBudde system. Booth locations are available throughout our location with national or council level agreements. eight county jurisdictions. Council will manage all of the above locations. Service unit and troop cookie managers are not to contact these businesses. How do booth scheduler rounds work? • Prior to opening day of booths, troops can preview locations Service unit cookie managers will manage all other locations such uploaded into eBudde. as gas stations, school events, home improvement stores, local restaurants, etc. • On opening day of selections, troop cookie chairs should have a list of booth locations they are interested in before they begin Possible service unit sites include: making their selections. Having this will help you select other options quickly if the location you wanted is not available. • Grocery stores (other than • Movie theaters • If you find out that you will not be able to take on the booth those listed above) • Dollar stores after you have made a selection, you are required to release • College campuses • Pet supply stores that time slot. • Hardware stores • Banks • On occasion, changes occur at booth locations and a booth • School events • Retirement centers could be removed from eBudde. The Product Program team will • Places of worship notify you via phone or email if this occurs—at which time you • Bowling alleys will be able to pick another location. We apologize in advance • Farmer’s markets • Gas stations for any situations that occur that are out of our control. • Sporting goods stores • Local restaurants Cookie Booth Scheduler Dates and Times • Cookie drive-through Number Of Booth Start Date, Time End Date, Time Service units will allow troops to choose booths that they have Sign-Ups Per Troop confirmed. Feb. 1, 7 p.m. Feb. 2, noon Two sign-ups They may post them in eBudde or coordinate the sign up Feb. 2, 7 p.m. Feb. 3, noon Two sign-ups themselves. Feb. 3, 7 p.m. Feb. 4, noon Three sign-ups Service unit cookie managers must turn signed store agreements Feb. 4, 7 p.m. Feb. 5, noon Three sign-ups and the provided booth spreadsheet (with the location, date, time, and troop selected) into the Product Program department. Feb. 5, 7 p.m. Mar. 7 Open until end of sale Service units are encouraged to communicate with other service units to offer any booths that are unclaimed if not • Troops are only allowed one sign-up per store location posted into eBudde. during each scheduling round. For example, during a round Occasionally, businesses will cancel cookie booths for different with two sign ups, you can choose one slot at Publix #1234 reasons. If contacted, the product program department will advise and one slot at Publix #1445, but not two slots at Publix #1234 that troop of any changes. If you have scheduled a booth that has during the same round. been canceled, the council or your service unit cookie manager can help you to find another booth opportunity. Troops may not solicit businesses for cookie booth space without the assistance of their service unit cookie manager.

19 Mobile Booth Sales How far in advance do troops need to enter pending orders? • Mobile cookie booths can be a decorated car, van, truck, or • (5) Main warehouse/cupboard locations: Troops must enter even a wagon filled with delicious Girl Scout Cookies®. Be pending orders at least one hour before pickup. creative and visit events happening in your community. Mobile • Floating cupboard locations: Troops must submit pending booth sales can be a troop activity or done by individual girls order by noon on the day before scheduled pickup in order to with their parents. be processed and added to truck. • Remember that “mobile” means mobile. You may not bring To add “Troop Pickup Only Users”: tables, chairs, or tents. Mobile cookie booths are limited to Troops can add any adults to eBudde that will be picking up no longer than 30 minutes at each location. Girls and troops cookies from a cupboard to eBudde. Troop cookie managers and cannot approach any high-traffic locations (such as grocery troop leaders with eBudde access can also record. stores, malls, and universities) or any location where there is a cookie booth set up or planned. Mobile booths will begin Please Note: A Troop Cookie Pickup Only User can be a parent or January 29. other adult in charge of picking up product from a cupboard. Troop Leaders and Cookies Chairs should NOT add themselves to this user Lemon-Ups™ Stand type. This user can ONLY sign for cookies received at a cupboard. • Girls can set up a simple stand similar to a classic What if a troop over-ordered product? lemonade stand. If you have over-ordered product, notify your service unit cookie • Stands may only be set up on residential property where the manager or the product program department immediately. If girl or close family member (grandparents, aunts, uncles) you wait until the end of the sale, it is much more difficult to find resides. Stands must adhere to local city/government someone that needs the product and it is most likely too late for ordinances and/or HOA approval. anyone to help. You can also: • Never leave cookies and/or money unattended at a stand. • Post on eBudde under the Cookie Exchange Tab. • A parent/adult must be present to supervise. • Encourage your girls to set a higher goal (booth and additional • Lemon-Ups stands begin on January 29. sales, door to door, etc.). • Set up additional booths to sell the inventory. Troops can even Cookie Cupboard Guidelines set up booths after the end date of the sale. Booths after the GSWCF cookie warehouses/cupboards are now paperless. All end date are not permitted at Sam’s Club, Walmart/Walmart troops, regardless of chosen cookie warehouse/cupboard pickup Neighborhood Markets, Publix, Winn Dixie, Harvey, Fresco y location, are required to enter a pending order for all additional Mas, JOANN Fabrics and Crafts, Dunkin’ Donuts locations, and cookie pickups. Cookie warehouses/cupboards will no longer use any other location with national or council level agreements. QBI paper tickets. All troop pickups will be signed for electronically • Troops should not count on being able to host cookie booths via eBudde login credentials. after the season is over. Troops must submit a pending order for all additional cookie pickups. To submit a pending order: • Contact other troops in your area to see if they need extra product or would be willing to swap inventory. • Step 1: Log into eBudde™. • • Step 2: Click “Transactions” tab. • • Step 3: Click “Add a Transaction” and complete the required Cookie Cupboard Locations steps on the Cookie Transaction form: •A full listing of all cookie cupboard locations (including • Date •dates and hours of operation) can be found at GirlScoutCookieTime.com. • Pickup: Select date and time of pickup • Type: Select “Normal” 2nd Party: • Select “Cupboard” Cookie Exchange Product Movement: What is the Cookie Exchange tab? • Select “Add Product” The Cookie Exchange tab is a great way to post extra cookies you Variety: have to offer in eBudde and see what cookies other troops have that you may need. • Enter the desired quantities of cookies in cases only • Step 4: Review order, and make any changes (eBudde totals If posting extra cookies the information, but please verify for accuracy). • Enter the number of packages (boxes) of the varieties you • Step 5: Double check “Pending Transaction” is showing under have to offer. the “Transactions” tab. • Click “Update Pkgs to Exchange.” • Remember to update after you transfer cookies to other troops. Or, if you no longer have any to offer, click “Remove My Offering.” 20 If you are looking for cookies • Arrive and leave on time. Please pack up 5 minutes before the end of the shift in order to allow arriving booth participants • Click on the drop down arrow to the side of the cookie variety time to set up. to see the troop number, how many they are offering, their service unit name, and contact email info. • Booths should be set up a minimum of 15 feet from doors or remain in the location designated by the store. Damaged Cookies • Booths at Publix locations must conclude by 7 p.m. • Store locations cannot grant permission to stay any later than Boxes of damaged cookies must be exchanged at one of the the allotted time as GSWCF has agreements with corporations damaged cookie cupboard locations. Full cases of damaged for specific times/dates. cookies should be exchanged at one of the main cupboard locations. • Store managers may cancel booths for any reason. Damaged cookie cupboard locations will be available at a • If a store manager asks booth attendees to leave the later date. store location, do so immediately. Politely thank the store manager and notify the Service Unit Cookie Manager or Product Program department. • Do not ask the store location to make announcements regarding booth sales. Cookie Booth • Girls should allow entering/exiting customers to approach them. Never approach customers as they enter/exit the store. Preparation • Girls are in charge of selling of the cookies. Adults are there to • Have each parent sign a parent permission slip for their girls. provide guidance and handle money for younger Girl Scouts. • Have a complete Health History Form for all girls. • Donation jars are not allowed anywhere on or near your booth. • Take a card table and chairs (for adults only). • Bling Your Booth with posters and other items to attract customers; no graffiti. • Keep booth times age appropriate. • Do not allow girls to write on store property (walls, garbage • Take a money box and change (about $100 in change). cans, etc.). • Take an adequate supply of best selling cookies. We recommend • Girls must remain close to their booths at all times; no running ® ® ® at least 2–3 cases of Thin Mints , Tagalongs , and Samoas and around or approaching people inside the store location. 1–2 cases of other varieties. Your local service unit volunteers can also provide guidance on the amount of cookies to bring. • Girl Scouts are polite and should never yell to customers to attract sales, block access to store entrance, or employ • Display posters of service project goals. aggressive sales techniques. • Bling Your Booth to attract customers to your booth and enter • Eating and smoking are not permitted at booth locations. the contest (pg. 13). • Keep cell phone usage to a minimum and focus on • Bring general supplies including trash bags, pens, tape, customer engagement. calculators, and a first-aid kit. • Remove all trash, (including empty cookie boxes) yourself. • Count packages and money BEFORE and AFTER the cookie Store trash receptacles are not for public trash or recycling. booth begins and ends. • Before leaving the location, one girl and one adult should thank • Use the Cookie Booth Sale Worksheet form to maintain management at the store location. accurate information on your booth, available at GirlScoutCookieTime.com. • Remember to always keep money and money box out of sight. Consequences If girls and/or troops (including troop parents) are not participating within the established rules and guidelines, they may be penalized Cookie Booth in the following ways: • First offense: Verbal counseling regarding any offense Etiquette Rules outlined in the guidelines. All Girl Scouts must follow the rules and guidelines listed on the • Second offense: Removal from troop’s next scheduled Parent Permission and Responsibility Agreements, Girl Scout Council Level booth location. Cookie Family Guide, and Cookies on the Spot Guide. The rules • Third offense: Girl/troop will not be allowed to hold any and regulations are designed to ensure girl safety, excellent further cookie booths for the season. customer service, and promote a successful, fair, fun, and safe cookie season. • A minimum of two registered and background-screened adults and at least one registered girl must be present at booths. Siblings or tag-a-longs may not attend. 21 Follow these guidelines for a smooth cookie pickup day

How many cookie cases can you carry? CASES 23 CASES 30 CASES 35 CASES 60 CASES CASES CASES 75 75 100 200 CASES

Can I return cookies?

Cookies cannot be returned once they’re picked up. Troops are responsible for counting and verifying the total number of cases. Troops accept financial responsibility by signing the receipts. Once receipts are signed, case counts are final, and cookies are the property of that troop. When in doubt, recount. Wait until you’re sure about your case count to sign the receipt.

We hope you have an exciting season and we are always here Resources for you if you have any questions. Go to www.gswcf.org/cookiecaptain for more details and application.

Cookie Resources

Council Website Visit our site to find procedures, Council Website: Visit GirlScoutCookieTime.com to find forms, manuals and other helpful information at procedures, forms, manuals, and other www.gswcf.org/cookietime.com Patricia Hemenway helpful information. Baker Website: The website of our official Girl Vice President of Girl Experience Baker Website Scout Cookie baker. Find girl activities, marketing ideas, cookie facts, program resources and clip art Phone/fax: 813-262-1838 The website of our official Girl Scout Cookie to help girls prepare for the cookie program. [email protected] baker. For girls, there are activities, marketing www.littlebrowniebakers.com ideas, cookie facts, program resources and clip art to help girls prepare for the cookie program. Cookie VIP eTraining: Get the ins and outs of the Adults can find everything a volunteer needs Girl Scout Cookie Program. Get FAQs about to know through Cookie VIP eTraining, including cookies to great selling ideas – everything a answers to FAQ’s about cookies and great selling volunteer might need to know is at your fingertips Esther Rivera ideas—all at LittleBrownieBakers.com. 24/7 www.littlebrowniebakers.com Product Program Coordinator Digital Cookie: Join the fun at Digital Cookie www.gsdigitalcookie.com/gswcf Phone/fax: 813-262-1763 Join the fun at gsdigitalcookie.com/gswcf. [email protected] Cookie Locator: Help friends locate the closest Cookie Finder cookie booth with this app. Help friends locate the closest cookie booth with www.cookielocator.littlebrownie.com our app, GirlScoutCookies.org. eBudde Troop App: Place orders on your mobile eBudde ™ Mobile devices. Video, training and eBudde help are built Jessica Hadley The must-have app for volunteers in the right in. Learn more and download the app at VAILABLE ® A FO www.littlebrownie.com Girl Scout Cookie Program now has a R Product Program Coordinator D

O new name. eBudde Mobile makes your W Girl Scouts of the USA: Locate info on GS Cookie

Phone/fax: 813-262-1839 N

life simpler by meeting you wherever L Program and national cookie badges and pins. O [email protected] you are in the season. A www.girlscoutcookies.org D

• From a troop or service unit dashboard, get all the information you need Insert new graphics

• Simple icons take you to important Sabrina Canty-Hart messages, checklists, and more W hat’s in a Box

Product Program • Watch training videos and get help fromWhen you buy delicious Girl Scout Cookies, you are helping to power new, unique and amazing experiences26 for girls – Experience Manager within the app experiences that broaden their worlds, help them learn essential Phone/fax: 813-262-1787 Girl Scouts of the USA life skills, and prepare them to practice a lifetime of leadership. [email protected] Locate info on the Girl Scout Cookie Program ® and national cookie badges and pins at GirlScoutCookies.org.

The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. Copyright ®, TM, © 2019 Kellogg NA Co.