Cookie Program Service Unit Guide 2019-2020 Calendar

2019–2020 COOKIE PROGRAM SERVICE UNIT GUIDE 2019-2020 CALENDAR

Checklist of Important Dates Activity Date Initial Order Taking Begins December 24, 2019 Claimed Service Unit Booths Due to Council January 6, 2020 Round 1 of Cookie Booth Sale Opens at 5 a.m. CST (2 per troop) January 9, 2020 Round 2 of Cookie Booth Sale Opens at 5 a.m. CST (2 per troop) January 13, 2020 Initial Order Taking Ends | Initial Order Entry: Troop Leaders Locked Out at 10:59 p.m. CST January 15, 2020 Cookie Booth Sale Opens with No Restrictions January 15, 2020 Initial Order Entry: Service Unit Coordinators are Locked Out at 10:59 p.m. CST January 17, 2020 Initial Rewards Begin Shipping January 27, 2020 Cookie Count & Go (Davidson, Williamson, and Wilson Counties) January 31, 2020 Cookie Count & Go and Deliveries (All Counties, Including Outlying Counties) February 1, 2020 Booth Sales Begin February 2, 2020 Outlying Cookie Cupboards Open | Council Notifies Troop of Amount Due February 3, 2020 M&W Warehouse, Camp Holloway, and Council Cupboards Open February 4, 2020 ACH Pull for $1.50 per Package on Initial Order February 13, 2020 Cookie Cupboards Close in Outlying Areas February 17, 2020 Small Business Day February 22, 2020 Cookie Cupboard Closes at M&W Warehouse February 24, 2020 Cookie Cupboard Closes at Council at 6:00 p.m. CST February 28, 2020 Girl Scout Walk About Weekend February 28 - March 1, 2020 Cookie Sale Ends March 1, 2020 Troops Allot Cookies, Prizes, and Money | Submit Final Rewards by 10:59 p.m. CST March 4, 2020 Service Units Submit Final Rewards by 10:59 p.m. CST March 5, 2020 Council Notifies Troop of Final Amount Due March 6, 2020 Final ACH Due to Council for Remaining Balance March 16, 2020 Final Rewards Begin Shipping to Service Unit Coordinators April 1, 2020 Service Unit Coordinators Can Apply for Bonus April 13, 2020 Highest Awards Ceremony to Honor Stellar Sellers May 3, 2020 All Unclaimed Prizes Due Back to Council June 29, 2020

2 2019–2020 COOKIE PROGRAM SERVICE UNIT GUIDE 2019-2020 CALENDAR

4 TABLE OF CONTENTS

There’s a reason the Girl Scout Cookie Program® is a celebrated tradition. It’s an amazing opportunity for girls to WOW THE WORLD and build lifelong skills!

The largest girl-led entrepreneurial program in the world also offers an incredible opportunity for you as a volunteer. You get to see firsthand how girls grow, learn, and come into their own. We give you the resources you need to guide girls in discovering hidden talents, uncovering new strengths, and developing the entrepreneurial mindset that will serve them far beyond cookie season. THANKS FOR ALL YOU DO FOR GIRLS!

Resources 6 Leader Training Topics 7 Social Media Guidelines 8 Cookie Delivery 9 Booth Sale Guidelines 11 Rewards 16 Troop Proceeds 17 Council Resources 18 Forms 21 Online Cookie Resources 26 Council Guidelines 27 eBudde Fingertip Facts 29 Individual Registered Girls 34 Cookie Pro Contest 36 Service Unit Coordinator Appointment Letter 37

RESOURCES

Council Contacts

Tracy Tudder Kathleen Roder Tracy Coleman Product Programs Manager Product Programs Assistant Product Programs Specialist (615) 460-0202 (615) 460-0209 (615) 460-0226 [email protected] [email protected] [email protected]

Contact Tracy for pending Contact Kathleen for Contact Tracy for booth site orders at M&W Warehouse additional cookie materials, questions and information, and/or Girl Scouts of Middle eBudde assistance, adding and cupboard questions. Tennessee Nashville Service troops and/or girls into Center Cookie Cupboards, and eBudde system, delivery bad debt. information, girl rewards, ACH, and troop deposits.

Leader Training Topics:

• First things first: Have each Troop Cookie Coordinator sign the Troop Cookie Coordinator Appointment Letter at your session. You keep one copy. • Your goal is for every troop to walk away understanding cookie sale expectations and where to find answers should a question arise. Be sure to communicate all components of the Cookie Program: This is a fun opportunity to build skills and learn to run a business. • As a team, the Service Unit Cookie Coordinator and the Service Unit Cookie Booth Coordinator can enlist some of the more experienced Troop Cookie Coordinators to help during your information sessions. It’s always better to hear a variety of voices. • Be personable and approachable. You want them to want to call you if a question arises.

6 LEADER TRAINING TOPICS

A meeting agenda is a must! You’ll want to hit the high points, but don’t just read their book to them.

• Go over pricing and varieties of the cookies. (order card)

• Give the deadlines needed for the troop (page 2, Family Guide) for initial order, cookie delivery, and money due.

• Give contact information for troop coordinator. (page 2, Family Guide)

• Go over How Girls Sell Cookies (page 8, Family Guide) – in-person order taking, booth sales, and cookie club.

• Mention if they are taking money upfront to leave a business card with information for the customer. (page 11, Family Guide)

• Go over Social Media Guidelines. (page 15, Family Guide)

• Go over Reward Choices and when they are due. (page 17, Family Guide)

• Go over Opt-Out Information (page 21, Family Guide) – make sure they understand that they do not get the prizes and get the parents signature on the permission form.

• Go over ACH and Troop Proceeds. (page 13, Troop Guide)

• Go over Council Promotions and Cookie Pro (pages 15-16, Troop Guide)

• Go over Cookie Cupboards (pages 18-21, Troop Guide)

• Go over Bad Debt when and what they need to send in to council (page 33, Troop Guide)

• Go over PGA Selling and Registration (page 18, Service Unit Guide)

• Go over Troop App Features. (See eBudde Help Center for more information.)

• Go over cookie exchange feature. (See eBudde Help Center for more information.)

Parent Permission Form Ask the parents to complete Parent Permission Form on page 21, Family Guide. Then tear out and leave it with the troop product coordinator. They can now receive their girl’s order card and money envelope.

Troop Coordinator Appointment Letter Ask the troop cookie coordinators to complete Troop Coordinator Appointment Letter on page 41, Troop Guide. Then tear out and leave it with the service unit cookie coordinator.

7 GIRL SCOUTS OF THE USA SOCIAL MEDIA GUIDELINES

Girls are only to use the Internet to market the Girl Scout Cookie Program and Fall Product Program to friends and family (for clarity, “friends and family” are people whom the girl or her family personally know). • The Girl Scout Cookie Program is a girl-led program and online marketing and sales efforts should always be led by a girl while also being supervised by her parents or caretakers. • Friends and family of a girl participating in the cookie program must not market or share a girl’s contact information, sales links, or sales information on public-facing online sites. They also should not share their sales link with any news outlets (this includes online and traditional news media, such as radio, television, or magazines). • For safety purposes and other reasons, online marketing activities, especially those conducted through social media platforms, should always be done through accounts set to “private.”

For more information, see gsmidtn.org/cookies.

8 COOKIE DELIVERY

Cookie Count & Go · January 31-February 1, 2020 Cookies by the carload Troops in Davidson, Williamson, and Wilson Counties Use this guide to approximate how many cases of cookies will fit in your vehicle. The amounts Cookie pick up location will be at ______. assume the car will be empty except for the driver Four pick up lines will be available for troops to drive and uses all space except the driver’s seat. Safety through. Specific directions will be sent out through Note: Avoid carrying cookie cases and children in eBudde eBlasts the week of January 27, 2020. the passenger area of a vehicle at the same time.

You will pick your time slot in eBudde. We will notify you through an eBudde email blast when the schedule Number of Car Type is open for selecting a time. cases In case of severe or inclement weather, you will be Compact car 23 contacted by the Product Programs Department with Hatchback car 30 changes to the schedule. Mid-size sedan 35

Sport utility vehicle 60 Cookie Pick-Up · February 1, 2020 Station wagon 75 Troops in ALL Other Counties/Service Units Minivan (seats in) 75 Your service unit cookie coordinator will notify you of the place, time, and pick-up instructions. Pick-up truck (full bed) 100 Cargo van (seats in) 200

Cookie Pick-Up · ______Troops in Rutherford County

Your service unit cookie coordinator will notify you of the place, time, and pick-up instructions.

9 COOKIE DELIVERY

Before Delivery Day Arrange for a location where your Service Unit cookies will be delivered. Consider these items when selecting a location: 1. Centrally located, if possible 5. Concrete floor (if possible), ground-level floor 2. Easy to find 6. Easily accessible for large trucks 3. Large, empty room 7. Can enter and exit easily (no long stairways, hallways, 4. Clean, cool and dry or sidewalks, etc.) • Inform council office of location, address, and your cell phone number by December 20, 2019. • Be sure you have a forklift and driver available and possibly a pallet jack (if available). • Organize your troops and volunteers to be on hand at delivery time to help breakdown pallets of cookies and sort by variety. • Inform all troops of location and assigned pick-up time. Schedule troops at approximately 15-minute intervals so you aren’t swamped.

Delivery Day • Stack cases by variety. Please follow directions of driver to unload. • Inspect cases as they are unloaded for visible damage. DO NOT ACCEPT HEAVILY DAMAGED CASES. There will be extras on the truck for you to trade out damaged cases. • Count cases by variety to be sure you have the correct quantities BEFORE YOU SIGN THE DRIVER’S DELIVERY TICKET. It’s a good idea to have one or two others count cases independently of your count. • Sign the driver’s delivery ticket for quantities actually received. If delivery is short, MAKE A NOTE OF ACTUAL QUANTITIES RECEIVED AND CASES SHORT on the driver’s delivery ticket. Be sure the driver initials the shortage. • In most cases, the delivery personnel are polite and cooperative. If problems develop, call your council office contact immediately at (615) 460-0202.

Distributing Cookies to Troops • Allow plenty of time for the truck driver to unload all cookies and for both of you to agree on the number of cases delivered. An order of 3,000 cases can take two or three hours to unload. Do not schedule troops for pick-up until there has been plenty of time to unload. • Be sure each troop has double-counted and signed for their cookies before they start loading into cars. • Have the Troop Cookie Coordinator (or person picking up troop cookies) sign for the delivery on a receipt or “pre-printed form” from the REPORTS tab. • At the end of troop pick-up, if you have extras or are short cases, check with your troops to see if they received too many or not enough cookies. • Make a note of the number of cases short or over.

10 BOOTH SALE GUIDELINES

Booth Locations People everywhere love Girl Scout Cookies! Be creative when searching for locations within your Service Unit’s boundaries. Make sure the site is safe, clean, and friendly. Not all businesses are well suited for Girl Scout Cookie Booths. Troops may have special connections to local businesses so be sure to ask troop leaders and parents for suggestions. Think of places that have high traffic volume at peak times. Some great ideas for booth sale locations are: • Banks • School Events • Gas Stations • Pharmacies • Churches • Fast Food Restaurants • Beauty Salons • Hardware Stores • Community Centers • Pizza Carry-Out • Office Buildings • Bowling Alleys • Sporting Events • Colleges/ Universities • Car Washes

Working with Local Businesses You are a marketer and can explain the value and importance of the Cookie Program for girls. It is more than making money. Always mention the 5 Skills girls learn through the Cookie program: Goal Setting, Decision Making, Money Management, People Skills, and Business Ethics. You are serving as an advocate for ALL girls and troops within your area for the Girl Scouts of Middle Tennessee Council! As you begin the process of scouting out potential booth sale sites, talk to the store managers. Ask them the process for requesting permission to sell at the establishment. Use the method of communication they prefer, whether it is in writing, email, or phone. Craft a letter appealing to the business’s civic responsibility to local youth. If you would like help with a letter, the Product Programs department would be happy to help. We can provide a personalized letter on letterhead. When you approach a business, have a proposed schedule available. Selling 4-6:00 p.m. on weekdays outside large businesses can be fruitful. Be respectful of businesses that have a no solicitation policy. It is impossible to provide a comprehensive list of businesses and their rules of solicitation for the entire council. In some cases corporate policy may prohibit solicitation, but because of franchise agreements, the business owner has flexibility. The best tactic is to simply and respectfully ask for booth opportunities. Ideally, the service unit cookie booth coordinators in counties where there are multiple service units should work together to maximize booth opportunities and equalize the effort! Many service units have little or no commercial development while others are retail heavy. Be a team! Work together!

11 BOOTH SALE GUIDELINES

Preparing for your Girl Scout Cookie Booths Cookie booths, or temporary sales set-ups in areas with lots of foot traffic, are a popular way for girls to sell cookies as a team. Contact the council before planning a cookie booth of your own. Here are some notes about locations for a cookie booth: • We encourage councils and volunteers to use their best judgement in setting up cookie booths in locations that will be open, accessible, and safe for all girls and potential customers. • Certain locations may be inappropriate for young girls based on the standards of your local community, may negatively impact the cookie program experience for girls, and/or may negatively impact our brand in your community. For additional clarity, girls should not sell in or in front of establishments that they themselves cannot legally patronize. • Additionally, with respect to marijuana dispensaries, we have been steadfastly combating the unauthorized uses of the Girl Scout trademark by the cannabis community, which has been marketing— without our authorization—certain cannabis products under our youth-appealing brand. We are continuing to aggressively fight these unauthorized uses of the Girl Scout brand and hope that our councils and volunteers will join Girl Scouts of the USA’s efforts by discouraging cookie booth locations at such locations. Once you’ve obtained council approval, check out the booth site before the day of the sale. Talk to business owners in the area so they’ll know what to expect. Find out what security measures are in place—these may include lights for evening sales and whether a security camera watches the booth area—and where the nearest bathrooms are located. In addition, review Safety Activity Checkpoints to make sure you and the girls are as prepared as possible. On the day of the sale, these tips will help make booth sales enjoyable for everyone: • Ensure that you have adequate space at the booth (table, products, and girls) to allow safe passage by pedestrians, bikes, and cars. • Plan to have at least two volunteers and two girls at the booth at all times. From time to time, volunteers might want to take breaks or will have to accompany young girls to the bathroom, so make sure to have a few extra volunteers on hand. Note: IRGs may have two adults and one girl at a booth. Homeschool girls may attend a booth sale during school hours with two adults and one girl. • Girls make all sales, except in cases where volunteers are helping Daisies handle money. • Respect the surrounding businesses by making sure your booth isn’t blocking a store entrance or exit. • Attract customers with colorful signs. Remind girls to be polite and to have their sales pitch ready for interested shoppers. • Report any suspicious people in the area to local security. Contact the Product Programs Department if you have any questions or concerns.

12 BOOTH SALE GUIDELINES

Council Booth Sites Booth sites at the following locations are arranged by the council. Due to contractual obligations we ask that you do not approach management of these locations. Council will make available dates and times booths can be scheduled at these locations via eBudde. • Cool Springs Galleria • Lebanon Outlet Marketplace • Rivergate Mall • Dunkin Donuts (all Middle Tennessee locations) • JoAnn (all Middle Tennessee locations)

Follow the contractual guidelines with the dates and set-up locations with the following sites: • Kroger (all Middle Tennessee locations)* • Walmart (all Middle Tennessee locations)*

* Service units will have the opportunity to sign up for booth sites for these businesses within their service unit boundaries before they are made available council-wide.

Additional Booth Locations: If a troop wants to host a booth location that is not listed on EBudde or outside of your Service Unit area, email a request with the following information to [email protected]: • Date & Times • Location • Troop Leader Name and Phone Number

Adding Booth Locations to eBudde • All booth sites must be entered into eBudde. Council will provide service unit cookie coordinators with a form to fill out for each of their booth site locations. This form will include instructions and must be filled out completely for each location. Submit complete forms to [email protected] for upload into eBudde. • All booth site location forms must be complete and submitted to council by January 6, 2020. Failure to do so will result in disqualification for all service unit bonuses. • Additionally, all Kroger and Walmart locations not reserved by service units (via completed form) by January 6, 2020 will be made available council wide.

13 BOOTH SALE GUIDELINES

Booths with a Single Date/Time Occasionally a troop or Service Unit may have the opportunity to have a cookie booth at a business owned/ operated by a friend or family member. If a booth site has 10 or less available “time slots” (and is not one of the businesses listed previously) we ask that the troop leader or service unit coordinator submit the booth site via eBudde and council will approve it. For instructions on how to get approval for a site not listed on eBudde and through your service unit, refer to the eBudde Help Center > From the Council > Troop Additional Booth Site Request.

Deleting Booth Sites If a troop is unable to operate a booth site they have signed up for they must remove their troop from that site date/time as soon as possible via eBudde. This will ensure other troops have the opportunity to sign up for it and/or it is accurately represented in the Cookie Locator app. All booth locations, dates, and times must be entered into eBudde. This is imperative to ensure the Cookie Locator app is fully functional and our customers have a positive and reliable experience.

Instructions Detailed instructions & instructional videos for entering booth sites, deleting booth sites and the booth site upload form will be provided to all Service Unit Coordinators, Troop Leaders, and Cookie Coordinators via email and will also be available in the eBudde Help Center.

Prohibited Booth Locations Girl Scouts of the USA prohibits cookie sales/booth locations at any establishment that primarily markets or sells products that are only legal for adults. This includes, but is not limited to, liquor stores, bars, breweries, wineries, distilleries, tobacco or vape stores, hookah bars and/or lounges, and adult stores.

For more information, see gsmidtn.org/cookies.

14 BOOTH SALE GUIDELINES

Cookie Booth Etiquette I will... I will NOT... • Identify myself as a Girl Scout by wearing my • Sell Girl Scout Cookies at booth sales before uniform, vest or sash, or my pins February 2, 2020 • Arrive and leave on time, and set-up where • Block the entrances or exits directed • Get in the way of customers • Be polite and friendly at all times • Ask a customer multiple times to buy cookies • Say THANK YOU to all approached • Go into the store while working the cookie booth • Keep table and area neat • Talk loudly, run around, or play while at a cookie • Remove empty packages, posters, or similar booth items and recycle if possible • Chew gum, eat, or drink while at the cookie booth • Remember that my behavior reflects on ALL Girl Scouts

Please Remember: • Booth sales give girls the opportunity to learn new skills, to promote Girl Scouting, live the Girl Scout Promise and Law, and to sell additional cookies. With this opportunity comes the responsibility to follow safety, public relations, and business guidelines. • Please keep in mind that selling Girl Scout Cookies at booth sales is a privilege granted to us by local businesses and merchants. This privilege, if abused even unintentionally, could cause all Girl Scouts to lose the opportunity for additional booth sales at these business locations. • Please be considerate of the business’ customers and property. If complaints arise, you may be asked to leave the booth sale site. Your behavior DOES reflect on ALL Girl Scouts, not just your troop. • Tagalongs, friends, or siblings not registered with the participating troop are NOT allowed. • All Girl Scout events, including cookie booth sales, are non-smoking! • Any girl and adult participating at a Cookie Booth Sale must follow procedures per Safety Activity Checkpoints. Each girl MUST have a signed parent permission slip for booth sales.

15 GIRL REWARDS

2020 | Girl Scouts of Middle Tennessee Initial Order Girl Rewards Light Up Butterﬂies GIRL REWARDS 195+ packages Bar patch 2020 Year Bar Theme patch 150+ patch Super patch Earned at highest level Goal Getter patch 40+ packages 75+ packages 150+ packages 230+ packages sold starting with 300+ 500+ packages

My personal Goal: Pkgs Origami Bandana 175+ packages

Initial Order Troop Rewards Troops with a PGA of 175+ packages on the Initial Order will receive a Phone Stand for Butterfly flip Travel Case Mini Disco Ball Weekender Tote each girl selling & 1 Tabletop Sign per troop animation 360+ packages 400+ packages 500+ packages Sleepover Butterfly Toothbrush Butterfly Flipbook Journal Plush Butterfly Do WOW Things Aluminum Case AND Magic Cloth 160+ packages 195+ packages T-Shirt Water Bottle 110+ packages 230+ packages 300+ packages

Phone Stand Tabletop Sign

Shadow Box Bank AND 50% oﬀ one week Summer Portable Bluetooth Printer Gift of Caring Rewards Portable Charger Spa Package OR $75.00 Amazon Gift Card OR 25% oﬀ one week Summer Residential Camp OR OR Bracelet with Charm 650+ packages Residential Camp OR Adventure Park Nashville OR Nashville Shores $125 Amazon Gift Card 1200+ packages 800+ packages 1000+ packages

Stellar Sellers All girls selling 1000 packages GOC patch Glow in the Dark or more will be honored as a 15+ packages Flying Disc “Stellar Seller” at the Girl Scouts Honors Day Awards 30+ packages ceremony on May 3, 2020.

Girl selling 1600+ packages will be invited to a lunch with Free week at Summer Air Pods OR Portable Laptop Computer the CEO of GSMIDTN and Residential Camp Bluetooth Speaker OR Apple Watch receive a special reward 1500+ packages 1800+ packages 2020+ packages package to include: Cookie CEO patch, Tapestry, Butterﬂy Pouch Hugs for our Inﬂatable Ottoman, and Charm Bracelet with 3 Slide 60+ packages Soldiers patch Girl Reward Levels of 800+ packages are NON CUMULATIVE. All electronics will be distributed by GS of Middle TN. 100+ packages Charms at the luncheon. Rewards brands and colors may vary due to availability. Troops choosing Rewards Opt-Out receive patches only. Girl Reward Levels of 800+ packages and above are NON CUMULATIVE. All electronics will be distributed by GSMIDTN. Rewards brands and colors may vary due to availability. Troops choosing Rewards Opt-Out receive patches only.

Available in the Cabin!

16 TROOP PROCEEDS

Service Unit Proceeds If the council's total combined fall product sale equals $800,000 or more, and the service unit has a minimum of 10 girls selling with a PGA of $300.00 OR 5 troops selling that has met their service unit PGA challenge of $300.00 per girl, then the service unit is eligible to receive 1/2 cent ($0.005) per package of Girl Scout cookies sold in the 2020 cookie program. This will be distributed to eligible service units in April 2020.

Troop Proceeds Troops will earn $0.55 cents per package sold. Troops may earn additional proceeds: *All troops must have a minimum 5 girls selling for Daisy, Brownie, Junior, and Cadette troops. Senior and Ambassador troops need a minimum of 3 girls selling. • LEVEL 1: $0.05 per package additional proceeds, if the required amount of $1.50 per package ordered on the initial order is pulled from the troop checking account on February 13, 2020. • LEVEL 2: $0.05 per package additional proceeds, if the troop’s per girl average is 180 packages, the troop has a minimum of 5 girls selling, AND requirements for LEVEL 1 have been met. • LEVEL 3: $0.03 per package additional proceeds in shop credit will be given if the troop’s per girl average is 228 packages, the troop has a minimum of 5 girls selling, AND requirements for LEVELS 1 & 2 have been met. Additional proceeds or shop credit will NOT be awarded to any troop with outstanding money owed to Girl Scouts of Middle Tennessee as of March 16, 2020.

ACH ACH dates are located on the ACH Form on the website at gsmidtn.org/cookies. February 13, 2020: ACH Pull from troop account for $1.50 per package March 16, 2020: ACH Pull from troop account for remaining balance due council

17 COUNCIL RESOURCES

What is a PGA? The Per Girl Average (PGA) is the breakdown of cookies sold per girl. The PGA is based on the number of girls selling, NOT the number of girls registered. For statistical purposes we do not delete inactive troops and/or girls who have left the troop. However, we will transfer girls from troop to troop.

Logging into eBudde eBudde™ is now part of the Little Brownie Cookie Tech Portal for Single Sign-On. This system allows for easier access to all Little Brownie Tech tools. No longer are there default passwords. You can now get to eBudde™ from two ways: ebudde.littlebrownie.com or cookieportal.littlebrownie.com

Each user will get a welcome email from eBudde™ that has a unique link for logging into the system for the first time. This link is unique to you, cannot be used by others, and has a time limit assigned to it.

CouncilAlignMENT Features for Service Unit Managers What tools does the “Profiles” tab provide me? This tab is available to Service Unit Managers and allows you access to contact information and troop rosters in your Service Unit. • Click on “Site Menu” and then “Profiles” and then “Individual” to look up individual girls or adults in your Service Unit. This is helpful when you are in need of contacting an individual. • Click on “Site Menu” and then “Profiles” and then “Troop” to look up a troop roster or seek information about the meeting location of a specific troop in your Service Unit. • Click on “Site Menu” and then “Profiles” and then “Troop” to access a view of all registered troops in Service Unit. Ensure the registration year is correct and then select your Service Unit on the right side. All registered troops in your Service Unit will appear. This tab is available to Service Unit Managers and allows you to create reports that share helpful information about your Service Unit. These reports can be exported to excel, and then shared as needed. Many Service Unit Managers will share these reports with their SU leadership team and especially Product Program Managers. In the following pages you will find some helpful steps for completing common reports, but please take the time to explore all the features and possible reports you may need. Reach out to your Regional Executive with any questions.

18 COUNCIL RESOURCES

What tools does the “Reports” tab provide me? “Report Tab” Basics 1. Click on “Reports” and “Membership List of Individuals” 2. On this first page, ensure the Registration Year is correct and choose specific Service Unit. 3. Scroll to bottom and click on “Proceed to Next Step” in bottom right corner. This next page allows you to choose all the fields you are interested in gathering information on. When you check a field, be sure to change the number to your preferred column order for viewing data on excel. 1. After you have chosen the data you need, scroll to bottom and click on “Generate Report.” 2. Your report will appear! You can click on “Export to Excel” to download to excel, save on your own computer, and share with other volunteers on your Service Unit team.

Roster of Troop Leaders with Contact Information in my Service Unit 1. Click on “Reports” and “Membership List of Individuals.” 2. On this first page, under “Membership Info,” ensure the Registration Year is correct and choose specific Service Unit. 3. Under “Troop Info,” click on “Position ID” and choose “Troop Leader.” 4. Scroll to bottom and click on “Proceed to Next Step” in bottom right corner. This next page allows you to choose all the fields you are interested in gathering information on. When you check a field, be sure to change the number to your preferred column order for viewing data on excel. 1. Under the “Troop Info” column, click on “Troop Number” and choose a 1 for sort order. 2. Under the “Troop Info” column, click on “Troop Grade Level” and choose a 2 for sort order. 3. Under the Troop Info” column, click on “Troop Leaders” and choose a 3 for sort order. 4. Under the “Contact Info” column, click on “Mobile Phone” and choose 4 for sort order. 5. Under the “Contact Info” column, click on “Preferred Email” and choose 5 for sort order. After you have chosen the data you need, scroll to bottom and click on “Generate Report.” Your report will appear! You can click on “Export to Excel” to download to excel, save on your own computer, and share with other volunteers on your Service Unit team.

19 COUNCIL RESOURCES

Report to Gather Number of Girls in Troops for Service Unit (helpful to send to Product Programs Service Unit Manager) 1. Click on “Reports” and “Membership Count” 2. On this first page, under “Membership Info,” ensure the Registration Year is correct and choose specific Service Unit. 3. If you only want to know the number of girls in troops, scroll to the bottom of “Membership Info” and click “NO” for Adult. This will ensure girl numbers only are pulled, not adults. 4. Scroll to bottom and click on “Proceed to Next Step” in bottom right corner. This next page allows you to choose all the fields you are interested in gathering information on. When you check a field, be sure to change the number to the column order you want it to be appear on the excel. 1. Under the “Troop Info” column, click on “Troop Number” and choose a 1 for sort order. 2. Under the “Troop Info” column, click on “Troop Grade Level” and choose a 2 for sort order. 3. Under the “Membership Info” column, click on “Adult or Girl” and choose a 3 for sort order. After you have chosen the data you need, scroll to bottom and click on “Generate Report.” Your report will appear! You can click on “Export to Excel” to download to excel, save on your own computer, and share with other volunteers on your service unit team.

20 + 2020 Cookie Rally Cookie Request Form

Service units and troops must hold a Cookie Rally to purchase rally patches from the Cabin in advance for girls attending the rally in order to receive “free” cookies. If the Service Unit has purchased a Pre-made Easy Rally Kit, these items are already included in the kit and do not need to be purchased with this form. (Refer to Super Kit Form)

Service units will receive 7 boxes of cookies (one of each variety at no charge) for every 40 girls (rally patches)* the service unit purchases. Cookie Rally 2020 patches are $1.25 each.

No returns/refunds permitted. You must come to the Cabin to purchase patches first and then present this form to pick up cookies at the Product Programs department. If your service unit has 40 or less total girls registered, the Product Programs office will work with you on getting cookies for your Cookie Rally when you purchase the rally patches.

Our Cookie Rally will be held on ______

Event Coordinator

Phone ( )

SU# Date

2020 Number of patches purchased

2019 Number of patches______purchased

# patches x .175 = boxes of cookies*

For Product Program office use only

Date patches and cookies picked up Total # of boxes of cookies received

(Signed) Person picking up order

21 Cabin Hours: Patches are We are open the first and third Saturday of each month.

Monday 8:30 a.m. – 4:15 p.m. available Tuesday 8:30 a.m. – 4:15 p.m. Wednesday 8:30 a.m. – 4:15 p.m. Thursday 8:30 a.m. – 4:15 p.m. Friday 8:30 a.m. – 4:15 p.m. for purchase Saturday 10:00 a.m. – 2:00 p.m. in the Cabin!

Booth Sale Patch ▪ $1.25

Cookie Entrepreneur Patch ▪ $1.25

Cookie Techie Patch ▪ $1.25

Cookies on the Go Patch ▪ $1.25

Cookie Rally Patch ▪ $1.25

Volunteer Patch ▪ $1.25

Cookie Entrepreneur Family Pin ▪ $3.00

Girl Scouts of Middle Tennessee Shop 4522 Granny White Pike, Nashville, TN 37204 Phone: (615) 460-0222 | Email: [email protected] 22

Each SUPER kit contains materials

including tips and tricks, station ideas, posters, cookies,* patches, and 2 activites for 40 girls. Additional

materials can be purchased for $1 per additional girl. Available beginning October 1. Please allow a two weeks lead time to get a kit created for your Service Unit event.

SU#: Date:

Request Made by: Phone: ( )

Email: Girls will be the following level(s): D B J C S A

Date of pickup: / / Tentative date of Cookie Rally: / /

Fee: Number of kits x $30 + Number of additional girls x $1 = $

Pickup (circle one): Nashville Service Center From Regional Executive

OR! Order online gsmidtn.org/super-kit *Each kit will have the 6 standard cookies, and an extra box will be added per 8 additional girls

Questions contact Sam Keeney at [email protected] or 615-460-0227

23 COOKIE COSTUME RESERVATION FORM

SERVICE UNITS AND TROOPS may reserve a costume by completing this form and send to [email protected]. Please complete this reservation form well in advance to reserve costumes. All costumes must be returned within three (3) days from pick- up date.

BEFORE RETURNING, ALL COSTUMES MUST BE WASHED IN COOL WATER AND AIR DRIED.

SERVICE UNIT #______TROOP # ______TODAY’S DATE ______

REQUEST MADE BY: ______POSITION ______

PHONE (CELL):______

DATE TO BE PICKED UP: ______DATE TO BE RETURNED: ______

DATE TO BE USED: ______

WHAT EVENT WILL COSTUMES BE USED FOR : ______

A LIMIT OF 2 CHARACTER COSTUMES MAY BE REQUESTED PER EVENT. SELECTIONS BELOW (UPON AVAILABILITY). GLOVES/BOOTIES NO LONGER AVAILABLE.

Thin Mint Trefoil

Samoas Do-Si-Do

Tagalongs

Deposit Required: $20.00 per costume Troop Check No. ______

Check will be returned upon return of costumes. If costume is damaged or not returned on time, the deposit may be forfeited to GSMIDTN.

24Signature: ______Date: ______Person Responsible Cookie Rally Rewards

SERVICE UNITS may reserve cookie girl rewards for their SERVICE UNIT COOKIE RALLY by completing this form and submitting to [email protected]. All rewards must be returned within three (3) days from pick-up.

ALL REWARDS WILL BE COUNTED WHEN RETURNED FOR MISSING AND/OR DAMAGED ITEMS. IF ANY REWARDS ARE MISSING OR ANY REWARDS ARE DAMAGED TO THE POINT OF NOT BEING ABLE TO BE USED, THE SERVICE UNIT MAY FORFEIT THEIR DEPOSIT.

SERVICE UNIT #______TODAY’S DATE ______

REQUEST MADE BY: ______POSITION ______

PHONE: (HOME)______(WORK) ______(CELL)______

DATE TO BE PICKED UP: ______DATE TO BE RETURNED: ______

COOKIE RALLY DATE: ______

------Deposit Required: $50.00 per set of rewards.

Check No. ______

Check will be returned upon return of rewards..

If rewards are not returned on time, the service unit may also forfeit their deposit to GSMIDTN.

Signature: ______Date: ______Person Responsible 25 ONLINE COOKIE RESOURCES

Be sure to take advantage of all the resources available online to guide you through a fun and successful Girl Scout Cookie Program®.

Girl Scouts of Middle Tennessee: Visit our site to find procedures, forms, manuals, and other helpful information. gsmidtn.org/Cookies

Girl Scouts of the USA: Locate info on the Girl Scout Cookie Program and national cookie badges and pins. GirlScoutCookies.org

Baker Website: The website of our official Girl Scout Cookie baker. Find girl activities, marketing ideas, Girl Scout Cookie facts, cookie sale resources, and clip art to help girls prepare for the cookie sale. LittleBrownie.com

eBudde™: Your Command Center for managing the cookie sale. Order cookies, track girl activity, and order girl rewards. ebudde.LittleBrownie.com

eBudde™ Help Center: Your cookie resource headquarters. You can find helpful tips from Little Brownie Bakers. Under “From the Council” you will find manuals, flyers, handouts, and helpful tips from the Product Programs Department of GSMIDTN.

eBudde Troop App Plus™: Place orders on your mobile devices. Video training and eBudde help are built right in. Learn more and download the app at LittleBrownie.com.

eBudde™ Booth Sale Recorder: Record sales in real time at booths, making record- keeping a snap. Download this free app in iPhone App Store or through Google Play.

® Girl Scouts Girl Scouts® Built by Me™ Cookie Planner: An online tool to help plan a custom cookie season. CookiePlanner.LittleBrownieBakers.com

Girl Scouts® Cookie Locator™ by Little Brownie Bakers®: Help friends locate the closest cookie booth with this app. CookieLocator.LittleBrownie.com (Girl Scouts® Cookie Finder on girlscouts.org can also be used to locate cookies.)

Little Brownie Bakers® YouTube Channel: Check out our library of inspiring videos

TM featuring real Girl Scout stories and selling tips. youtube.com/LittleBrownieBakers

Girl Scouts of Middle Tennessee Videos: Check out our videos online for tips on your cookie season. Videos include how to use your sales report, how to place an order at your cupboard, and more. gsmidtn.org/Cookies

Girl Scouts of Middle Tennessee YouTube Channel: Check out the video on how to request a Troop Independent Booth Site. youtube.com/GirlScoutsMidTN

26 COUNCIL GUIDELINES

Troop Gift of Caring (TGOC) TGOC is a physical package of cookies that your troop will deliver to the organization that they choose. You must have the inventory in your possession. You will place the credit for the girl under the TGOC column on eBudde. (Collect the money and set a package of cookies aside.)

To participate, girls first choose a charity. The girls should be able to clearly identify the charity and share why their troop has chosen to donate to the organization. Troops will deliver inventory to the organization they choose.

Once the girls have decided on the organization for their TGOC then follow these steps to record the organization in eBudde.

• From the dashboard go to the “GOC Org” tab. • Fill out all the fields with the organization's contact name, address, phone number, and email. • Fill out how many packages was donated to the organization. (This can be updated anytime during the sale.)

Participation in the Gift of Caring program is easy and keeping track of which girls in your troop participate is easy, too! There is a TGOC column in eBudde that allows the Troop Cookie Coordinator (TCC) to indicate the number of TGOC packages donated for each girl.

The TCC will not need to enter which variety of cookie, simply enter the number of packages in the TGOC column on the girl order tab. Troops should use their remaining inventory to fill these TGOC orders.

PLEASE NOTE: Troops will need to place a cookie cupboard order if they do not have enough extra cookies to fulfill their TGOC cookie order.

These restrictions are for all Gift of Caring cookies restrictions on the use of the donated cookies:

1. The use of Donated Cookies does not allow recipient to sell, trade, barter, or otherwise transfer the donated cookies for money, property, or services for the recipient nor can donated cookies be used for fundraisers, raffles, or auctions or sold to retail stores, web sites, flea markets, or in any other manner.

2. Consider marking the package with a big X to prevent the package from reentering market circulation. It may also help identify the donated goods, prevent fraudulent returns, and prevent resell.

3. Recipient may not ship or distribute the product internationally (exception HUGS).

4. Consider relationships with non-profits that will not be doling our entire cookie packages but rather using single servings of the product to create meals, such as Meal on wheels.

5. Consider working with smaller non-profits that have a local impact to avoid reselling of product in other jurisdictions.

6. Consider distributing widely your donated cookies to multiple recipients.

27 COUNCIL GUIDELINES

HUGS for Our Soldiers HUGS is a virtual package of cookies that will be delivered by M&W Logistics to Fort Campbell, KY. Place the credit for the girl under the HUGS column. (Collect the money and deposit amount.) You DO NOT need to bring cookies to the council office!

The HUGS program encourages the girls to make a difference in their community to help their local military personnel. Girl Scouts of Middle Tennessee Council and M&W Logistics will deliver ALL packages to the men and women serving in the military at Fort Campbell, KY.

Follow these easy steps:

• Simply collect and deposit $3.50 for each package sold into your troop account.

• The troop cookie coordinator will not need to enter which variety of cookie, simply enter the number of packages in the HUGS column on the girl order tab in eBudde.

Here are some examples of how to keep track of your HUGS sale at a cookie booth:

• When a customer wants to buy one for a soldier you can create a tally system at your booth location. Have an empty package of cookies with holes on the package and popsicle sticks that are decorated to place in holes for the sold packages of cookies. As a customer buys a HUGS package, place a popsicle marker in the hole for that sale.

• Have a sign with a goal for HUGS and as each package is sold place a sticker in the picture to fill up the area.

• Use a dry erase board with a picture of a boot and place magnetic yellow ribbons inside the picture of the boot.

HUGS cookies are virtual cookies sold at a booth so no inventory is needed at the end of the booth sale. The Troop only needs to collect the money, place how many were sold beside the girls' name in the HUGS column, and YOU'RE DONE.

You do not need to bring any cookies to the council office for the HUGS program. COUNCIL will order the needed cookies and M&W Logistics will deliver them to the location on Fort Campbell, KY.

28 EBUDDE™ FINGERTIP FACTS

eBudde is a cookie volunteer’s best friend. Here’s where you’ll order cookies, track deliveries and more. You will receive eBudde training that will make the season a snap. Here are some quick reference facts on how to use the eBudde system.

GETTING STARTED INITIAL ORDER Go to ebudde.LittleBrownie.com. Remember: When accessing eBudde™ for You can place initial orders from your mobile device with the first time this season: the eBudde Troop App Plus™. Video training and eBudde 1. You will receive a welcome email with a LOGIN link. help are built right in! 2. Click on the LOGIN link within the email. 3. On the PASSWORD screen, set up your new password Initial Order Tab and confirm. 1. Click each girl’s name; go to bottom of screen, click in 4. At the PROFILE screen, enter the new password you highlighted fields to begin entry. set up. Review/enter all additional information. 2. Press the Tab key to navigate fields and enter the girl’s 5. Select eBudde. total cookies order in packages by variety. 3. Click OK button to save change for girl. eBudde tools are collected in tabs you’ll see at top 4. Repeat for each girl. of page. Click each tab to execute various tasks. 5. BOOTH – Click BOOTH at the bottom of screen, click in the highlighted fields to begin entry. Press the Contacts Tab Tab key to enter in packages and variety number of 1. Review information; click EDIT to make any necessary cookies for booth sales. Click OK to save changes. changes. 6. OTHER – Click OTHER at the bottom of screen, click squares to begin entry. Press the Tab key to enter in Settings Tab packages and variety number of cookies for booth 1. Select the specific troop whose information you want sales. Click OK to save changes. to edit from the list to the left of your screen. 7. Review IMPORTED row quantities. 2. Enter number of girls selling and registered; goal in 8. SAVE the page. packages. 9. Carefully review the totals at the bottom; if correct 3. Mark Opt-out rewards for additional profits. click SUBMIT ORDER. Remember, you cannot change 4. Enter banking information. the Initial Order after it has been submitted. Contact 5. Click UPDATE to accept all changes. your volunteer manager or the product sales staff to make changes. Girls Tab* 10. Click PRINTABLE VERSION to print a copy for 1. Enter girls’ names, GSUSA ID, and grade. Click the your records. check box for registered girls, enter t-shirt size, and sales goal in packages. 2. Click UPDATE to accept all changes.

*GSMIDTN will upload the 2019-2020 membership database for registered girls with your troop. We will not delete any girls for statistical purposes. If you add any new girls contact [email protected].

29 EBUDDE™ FINGERTIP FACTS

INITIAL ORDER (continued) Rewards Tab Delivery Tab 1. Click FILL OUT next to Final Reward Order. 1. Review and enter delivery information. 2. Click on individual girls’ names to review Girl Reward Orders and click SUBMIT GIRL ORDER. 2. Select time slot, if applicable. 3. Enter or review total rewards earned. 4. Click SUBMIT MY INFO. 4. Click SUBMIT to submit your order. 3. Click PRINT to print out a confirmation form.

Rewards Tab Reports Tab 1. Need additional information on cupboard location and 1. Click FILL OUT next to Initial Rewards Order. hours? Click Reports Tab and run Cupboards report. 2. Click on individual girls’ names to review Girl Reward Orders and click SUBMIT GIRL ORDER, if applicable. Transactions Tab 3. Enter or review total rewards earned. 1. Click ADD A TRANSACTION. 4. Click SUBMIT REWARD ORDER to submit your total order. 2. Enter troop-to-troop transactions. BOOTH SALES 3. Enter pending order to the cupboards. Council Sites 4. Click SAVE to save your information. 1. Select COUNCIL SALES from the dropdown list. Payment Tab 2. Find booth sales you would like to sign up for and select date and time. 1. Click ADD A PAYMENT at the top of page. Press the Tab key to navigate through packages, press the Enter key to 3. Click time slot and click SUBMIT. save changes. 2. Enter Bank, Date, Transaction Reference Number, and Troop Requests Amount of payment. (use decimal points: e.g. 157.50) 1. Select MY SALES from the dropdown list. 2. Click ADD A LOCATION. GOC Org. Tab 3. Fill in location site information, date, and time range. 1. Enter in troop Girl Scouts® Gift of Caring™ organization(s) 4. Click ADD. Request will be pending until approved information. or denied. Sales Report Tab REMEMBER: 1. Review final package numbers. Please keep Booth Scheduler in eBudde™ up to date with 2. Review your receipts. your group’s times and dates. This data powers Girl Scouts® 3. Review your Gift of Caring. Cookie Locator™ and allows customers to find you. FINAL ORDER Need a Little More Help? Girl Orders Tab Be sure to check out our eBudde™ Microburst Training 1. Update Girl Orders to include all additional packages videos on YouTube. Visit us at www.youtube.com/user/ sold and payments made. LittleBrownieBakers and click on the eBudde Microburst 2. Click SAVE. Training playlist for more helpful tips on how to get the most from the cookie season. And also check out the Help Center for additional resources, including council information, eBudde Help and links to Microburst training videos.

30 31 Are you Girl Scout Cookie booth ready?

This cookie season, show cookie customers how the iconic Girl Scout Cookie Program (the largest girl-led entrepreneurial program in the world!) prepares girls in their communities to lead, learn, and succeed, all while making it possible for them to embark on amazing adventures, form a lifetime of memories, and unleash the power of G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ to change the world!

When talking to cookie customers about the sale and why girls participate, make sure to:

Tell them about all the things girls are learning by selling Girl Scout Cookies, like goal setting, � decision making, money management, people skills, and business ethics.

Share your girls’ sales goals and what the troop plans to do with its cookie proceeds in the � coming year.

PRO TIP: Knowing how troops use cookie money is what customers really want to hear about when they consider supporting your sale and stocking up on cookies!

Remind them that 100 percent of cookie proceeds stay local. The money raised through the cookie � sale helps your council power unique, amazing experiences for girls year-round. And the best part? The girls get to decide what they’ll spend their hard-earned cookie cash on—it’s their world!

32 Are you prepared to answer, “Why Girl Scouts?”

Tips for Girls: Talking About Girl Scouts When people ask you about Girl Scouts, focus on:

• Why you love it • The fun you’re having and all the things you’re learning • How your troop plans to spend its hard-earned cookie cash Adults: Give Three Reasons You Chose Girl Scouts

Girl Scouts and Boy Scouts are two completely different organizations.

Girl Scouts is the best leadership experience for girls in the world, period—designed specifically with, by, and for girls—every G.I.R.L.! And research shows there’s no better place for her to discover her full potential.

Talk to cookie customers about what the Girl Scout experience has been like for you and 1 your troop and how you believe the all-girl environment contributes to your girls’ success. PRO TIP: Always stay positive. Don’t put other organizations down. Simply raise Girl Scouts up!

Girl Scouts is about so much more than cookies.

Everything a Girl Scout does centers on four program pillars: science, technology, engineering, and math (STEM); the outdoors; life skills; and entrepreneurship. Plus, this 2 year we added new badges in STEM and the outdoors to up the adventure and the learning!

Girl Scouts is the only place where girls can work toward and earn the Gold Award—one of the most prestigious awards for girls in the world!

Earning a Girl Scout Gold Award is a great boost when it comes to applying for college and scholarships, establishing a lifetime network, and so much more! Younger girls can also complete their Bronze and Silver awards as they work up to the Gold. All three awards give girls the chance to do powerful things while working on an issue that’s 3 captured their interest in a big way—here, there’s nothing she can’t accomplish!

Good luck this cookie season—you’re going to rock it like you always do! INDIVIDUAL REGISTERED GIRLS

Individual Registered Girl (IRG) members of Girl Scouts in our council are eligible to participate in our cookie program. All individual registered girls will have a troop number beginning with 4000.

Each service unit is assigned this particular number for all individual registered girls/adults within their area. Service unit cookie coordinators are to submit names, service unit/troop number, contact information, and a copy of the Financial Responsibility Agreement Form of individual registered girls selling within their service unit to Tracy Tudder at [email protected] in the Product Programs Department before the sale begins. Service unit coordinators will be responsible for getting IRG's the following forms: an order card, Family Guide, Goal-Getter card, a money collection envelope, and most importantly the Girl Permission and Parent Financial Responsibility Agreement Form. Responsibility Agreement Form must be signed before paperwork is given to the IRG. • Individual Registered Girls will follow all dates and procedures as troops. • Orders will be turned into the service unit cookie coordinator in her area for processing. MUST ORDER IN FULL CASES. All additional orders must be picked up in full cases only. • All money collected by individual registered girls ($3.50/$5.00 per box) is given to the service unit cookie coordinator to be deposited into the service unit bank account.

Using an ACH (Automatic Clearing House) debit, council will pull amount due for their entire cookie balance on March 16, 2020 from the service unit checking account.

34 Girl Scout Cookie Program Individual Registered Girl Rewards

GSUSA Guidelines for Girl Rewards and Proceeds • All Rewards earned through participation in the Cookie Program must fund Girl Scout program experiences, i.e. summer residential camp, horseback riding lessons at Camp Sycamore, service unit day camps, service unit events, annual membership dues, council programs, and/or shop items. • All Rewards must be based on ranges and may not be based on a dollar per dollar calculation. • Proceeds may only be allocated to Girl Scout troops/groups for Girl Scout program activities. Cash based accounts may not be kept for or distributed to individual girls within the troop. Proceeds do not follow the girls.

2020 Cookie Program Individual Registered Girls are eligible to participate in the 2020 Cookie Program. Ways to participate include: • Taking pre-orders from customers using the order card • Booth sales. Booth sales must be arranged through the Service Unit Cookie Coordinator. IRG’s are permitted to do a booth sale alone as long as two adults remain at the site with the IRG at all times.

Checklist to Sell Cookies: 1. Submit a signed parent financial responsibility agreement form and return to the Service Unit Cookie Coordinator for your service unit. This must be completed or they cannot accept your orders.

SU Cookie Coordinator: Email: Phone Number:

2. Bring your cookie order form to the Service Unit Cookie Coordinator by the deadline specified.

Order Deadline:

3. Your cookie order will be picked up from your Service Unit Cookie Coordinator in your area on the date they specify.

Date for Cookie Delivery:

4. All money collected by individually registered girls will be given to the Service Unit Cookie Coordinator by the date set by the service unit. (Girls do not retain any money up front.) Money given to the Service Unit Cookie Coordinator must be cash or money order – no checks. (No customer checks are to be deposited into the service unit account).

Money Due to SU Coordinator:

A girl who participates in the Cookie Program will earn Program Credits that can be used within the Girl Scouts of Middle Tennessee Council. Cookie Program Credits are earned at a rate of 1/4 Credit per package of cookies after 13+ packages. Credits will be kept by the council in an account and girls have the opportunity to apply for credits in increments of five by submitting a request form to [email protected] after the service unit has been audited at the conclusion of the sale.

Program Credits are not cumulative and non-transferable. Program Credits records for Individual Registered Girls will be valid for two years from the year of issue. A request form must be submitted in order to use Program Credits. Contact Tracy Tudder at [email protected].

Program Credits will be valid for two years from the year of issue and can be redeemed for council-sponsored programs, summer residential camp (does not include deposit for summer camp), trading post, day camps, private horseback riding lessons at Camp Sycamore, Girl Scout Cabin items, Gold or Silver Award projects and the annual membership registration fee. Request must be approved one week prior to requested day of use. 35 2020 CONTEST

Unleash your unique cookie business smarts for a chance to WIN an epic trip to Orlando!

Enter the 2020 Cookie Pro contest today! Twenty-four lucky winners will go on an epic trip to exciting Orlando, Florida, for full VIP access to G..R.L. 2020— the largest event for girls in the world—as part of your......

Enjoy admission to all conference activities and experiences, breakfast with Girl Scouts of the USA’s CEO, backstage passes to celebrity speakers, and more! 24 winners nationwide!

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e U s n a girlscouts.org/cookiepro l o h c rc k u ex l p Entries accepted February 1 to March 31, 2020 clu na siv tio e patch for op

The GIRL SCOUTS® name, mark, and all associated trademarks and logotypes, including the Trefoil Design, and Cookie Pro™ are owned by Girl Scouts of the USA. Girl Scout Cookie Program SU Cookie Coordinator Appointment Letter

Position Title: Service Unit Cookie Coordinator (SUCC) Qualifications: Term: One Year (renewable) • Ability to dedicate time needed to conduct the Recruited by: Service Unit Leadership Team & Regional Executive cookie program activities from November to May Appointed by: Regional Executive • Ability to interpret, support, and train others in Accountable to: Membership Staff & Product Programs Department the objectives of the program Purpose: Responsible for administering the service unit’s cookie program • Strong computer skills and ability to direct others activity, timely financial reporting, and providing programmatic support to Troop Cookie Coordinators (TCC) • Ability to work with numbers and keep detailed records Administrative Duties: • Ability to communicate and cooperate with 1. The SUCC should attend council kick off & training to become familiar adults from diverse backgrounds with processes and objectives of the Girl Scout Cookie Program. • Ability to motivate TCCs and problem solve in a 2. The SUCC will secure a delivery point for the initial cookie order. positive manner 3. The SUCC should ensure all TCCs attend the SU Training/Information • Have no outstanding debt with GSMIDTN session, review procedures and responsibilities with TCCs, and • At least 18 years of age and a registered Girl distribute program materials to trained TCCs only. Scout Adult 4. The SUCC will collect signed Troop Cookie Coordinator Appointment Letters prior to distributing program materials. 5. The SUCC will attend monthly service unit meetings during the cookie program. 6. The SUCC will meet all deadlines for turning in service unit booth sign ups as required for the council cookie program. 7. The SUCC must verify eBuddeCOPY troop settings and contacts have been updated including designation of “Primary Contact” on each troop in the SU. 8. The SUCC must verify entry of troop initial cookie orders and all reward orders in the eBudde system by the specified date. 9. The SUCC will facilitate delivery of initial cookie orders to troops, obtain signatures for receipt of cookies, and keep receipts for all cookies received and distributed. 10. The SUCC will conduct a booth sale site lottery within the service unit for troops before mid-January if applicable. 11. The SUCC must maintain regular contact with TCCs throughout sale, monitor problems, and celebrate successes. 12. The SUCC will collect Automatic Clearing House (ACH) Debit Authorization Forms and submit to the Product Programs Department by the specified date. This form will be available online. 13. The SUCC will verify entry of Troop Final Reward Order in eBudde by the specified date. 14. The SUCC will work closely with TCCs to complete and file any family or troop delinquency with proper documentation. 15. TheFOR SUCC will review documentation from the TCCs andYOUR submit all final documentation to council by the specified date. 16. The SUCC should work with neighboring SUCCs to obtain approval for booths requests outside the service unit. 17. The SUCC will receive shipment of Troop Rewards and issue to TCCs promptly.

The Council agrees to: Provide training, materials, and ongoing support through trained volunteer leadership.

Service Unit Cookie Coordinator: SU #: Address (Street, Apt. #): City: State: Zip: Phone: ( RECORDS) Email: I have read and reviewed the responsibilities for the service unit cookie coordinator and agree to fulfill these duties as well as those of any additional volunteer cookie positions I may hold, to the best of my abilities. I understand that I am responsible for all cookies I signed for on delivery and any cookies in my service unit cupboard not transferred to a troop. Should outside collection procedures become necessary, I will be responsible for paying all related collection costs and legal fees incurred by GSMIDTN or their representatives. The only exception to this is proof of debt owed by someone else within my service unit. The appointment is valid when signed by both service unit cookie coordinator and product programs staff. SU Cookie Coordinator Signature: Date: Product Programs Staff Signature: Date: 37 The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including but not limited to GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT S’MORES™, LEMON-UPS™, GIRL SCOUT COOKIE PROGRAM®, and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS®, TAGALONGS®, DO-SI-DOS® and TOFFEE-TASTIC® are registered trademarks of Ferrara Candy Company, Inc. Copyright ®, ™ & © 2019 The Ferrero Group. All Rights Reserved. Girl Scout Cookie Program SU Cookie Coordinator Appointment Letter

Position Title: Service Unit Cookie Coordinator (SUCC) Qualifications: Term: One Year (renewable) • Ability to dedicate time needed to conduct the Recruited by: Service Unit Leadership Team & Regional Executive cookie program activities from November to May Appointed by: Regional Executive • Ability to interpret, support, and train others in Accountable to: Membership Staff & Product Programs Department the objectives of the program Purpose: Responsible for administering the service unit’s cookie program • Strong computer skills and ability to direct others activity, timely financial reporting, and providing programmatic support to Troop Cookie Coordinators (TCC) • Ability to work with numbers and keep detailed records Administrative Duties: • Ability to communicate and cooperate with 1. The SUCC should attend council kick off & training to become familiar adults from diverse backgrounds with processes and objectives of the Girl Scout Cookie Program. • Ability to motivate TCCs and problem solve in a 2. The SUCC will secure a delivery point for the initial cookie order. positive manner 3. The SUCC should ensure all TCCs attend the SU Training/Information • Have no outstanding debt with GSMIDTN session, review procedures and responsibilities with TCCs, and • At least 18 years of age and a registered Girl distribute program materials to trained TCCs only. Scout Adult 4. The SUCC will collect signed Troop Cookie Coordinator Appointment Letters prior to distributing program materials. 5. The SUCC will attend monthly service unit meetings during the cookie program. 6. The SUCC will meet all deadlines for turning in service unit booth sign ups as required for the council cookie program. 7. The SUCC must verify eBudde troop settings and contacts have been updated including designation of “Primary Contact” on each troop in the SU. 8. The SUCC must verify entry of troop initial cookie orders and all reward orders in the eBudde system by the specified date. 9. The SUCC will facilitate delivery of initial cookie orders to troops, obtain signatures for receipt of cookies, and keep receipts for all cookies received and distributed. 10. The SUCC will conduct a booth sale site lottery within the service unit for troops before mid-January if applicable. 11. The SUCC must maintain regular contact with TCCs throughout sale, monitor problems, and celebrate successes. 12. The SUCC will collect Automatic Clearing House (ACH) Debit Authorization Forms and submit to the Product Programs Department by the specified date. This form will be available online. 13. The SUCC will verify entry of Troop Final Reward Order in eBudde by the specified date. 14. The SUCC will work closely with TCCs to complete and file any family or troop delinquency with proper documentation. 15. The SUCC will review documentation from the TCCs and submit all final documentation to council by the specified date. 16. The SUCC should work with neighboring SUCCs to obtain approval for booths requests outside the service unit. 17. The SUCC will receive shipment of Troop Rewards and issue to TCCs promptly.

The Council agrees to: Provide training, materials, and ongoing support through trained volunteer leadership.

Service Unit Cookie Coordinator: SU #: Address (Street, Apt. #): City: State: Zip: Phone: ( ) Email: I have read and reviewed the responsibilities for the service unit cookie coordinator and agree to fulfill these duties as well as those of any additional volunteer cookie positions I may hold, to the best of my abilities. I understand that I am responsible for all cookies I signed for on delivery and any cookies in my service unit cupboard not transferred to a troop. Should outside collection procedures become necessary, I will be responsible for paying all related collection costs and legal fees incurred by GSMIDTN or their representatives. The only exception to this is proof of debt owed by someone else within my service unit. The appointment is valid when signed by both service unit cookie coordinator and product programs staff. SU Cookie Coordinator Signature: Date: Product Programs Staff Signature: Date: 39 The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including but not limited to GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT S’MORES™, LEMON-UPS™, GIRL SCOUT COOKIE PROGRAM®, and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS®, TAGALONGS®, DO-SI-DOS® and TOFFEE-TASTIC® are registered trademarks of Ferrara Candy Company, Inc. Copyright ®, ™ & © 2019 The Ferrero Group. All Rights Reserved.