Annual Report 2018

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Annual Report 2018 Laporan Tahunan Annual Report Advancing Performance through Business Excellence 01 02 03 2 Sanggahan dan Tanggung Jawab PROFIL PERSEROAN TINJAUAN PENDUKUNG BISNIS Disclaimer PROFILE OF THE COMPANY OVERVIEW ON BUSINESS 2 Kesinambungan Tema 46 Identitas Perusahaan SUPPORTS Theme Continuity Company Identity 74 Sumber Daya Manusia 3 Tentang Laporan Tahunan 2018 47 Sekilas Tentang Perusahaan Human Capital About 2018 Annual Reports Company at a Glance 83 Teknologi Informasi 48 Jejak Langkah Information Technology Milestones KILAS KINERJA 2018 52 Visi dan Misi 2018 FLASHBACK PERFORMANCE Vision and Mission ANALISIS & PEMBAHASAN 4 Pencapaian 2018 54 Bidang Usaha MANAJEMEN Achievements In 2018 Line of Business MANAGEMENT DISCUSSION & 8 Penghargaan dan Sertifikasi 58 Struktur Organisasi ANALYSIS Awards and Certifications Organization Structure 91 Tinjauan Umum 10 Ikhtisar Data Keuangan 60 Pejabat Senior Overview Financial Highlight Senior Management 91 Tinjauan Industri 11 Grafik Ikhtisar Data Keuangan Penting 62 Komposisi Pemegang Saham Industrial Review Key Financial Information Charts Composition of Shareholders 92 Tinjauan Segmen Usaha 12 Pelanggan 63 Kronologis Pencatatan Saham Business Segment Review Customers Share Listing Chronology 96 Kinerja Keuangan Perseroan 14 Peristiwa Penting Tahun 2018 63 Kronologi Pencatatan Efek Lainnya Company’s Financial Performance 2018 Events Highlight Other Securities Listing Chronology 96 Tabel Keuangan Perseroan 63 Struktur Grup Perusahaan Company’s Financial Table Company’s Group Structure 97 Laporan Laba/Rugi LAPORAN DEWAN KOMISARIS 63 Informasi Anak Perusahaan dan Profit/Loss Report DAN DIREKSI Perusahaan Afiliasi 99 Laporan Arus Kas BOARD OF COMMISSIONERS AND Information on Subsidiaries and Cash Flow Report BOARD OF DIRECTORS REPORTS Affiliates 99 Kepatuhan Sebagai Wajib Pajak 19 Laporan Dewan Komisaris 64 Lembaga dan Profesi Penunjang Compliance as Tax Payment Board of Commissioners Report Perusahaan 99 Kemampuan Membayar Utang dan 26 Profil Dewan Komisaris Supporting Institutions and Tingkat Kolektabilitas Piutang Board of Commissioners’ Profile Professionals to the Company Solvability and Receivables Collectibility 30 Laporan Direksi 65 Pertumbuhan GSE 2014-2018 Level Board of Directors Report GSE Growth In 2014-2018 100 Struktur Modal dan Kebijakan 40 Profil Direksi 66 Wilayah Operasional Manajemen atas Struktur Modal Board of Directors Profile Operational Areas Capital Structure and Management 68 Alamat Cabang Perwakilan Policy For Capital Structure Branch Address 100 Kebijakan Manajemen atas Struktur Modal Management Policy on Capital Structure 101 Ikatan Yang Material Untuk Investasi Barang Modal Material Commitments For Capital Expenditure 101 Perbandingan Target dan Realisasi DAFTAR ISI Tahun 2018 Target Comparison and 2018 TABLE OF CONTENTS Realization PT Gapura Angkasa Laporan Tahunan 2018 Annual Report 04 05 06 101 Informasi dan Fakta Material Yang 110 Pedoman Pelaksanaan Tata Kelola 139 Sistem Pengendalian Internal Terjadi Setelah Tanggal Laporan Perusahaan Internal Control System Akuntan GCG Implementation Guidelines 140 Perkara Penting Material Information and Facts Occurred 110 Implementasi Prinsip Tata Kelola Legal Cases After Accountant’s Report Date Perusahaan 141 Informasi Tentang Sanksi Administratif 101 Aspek Pemasaran Implementation of Corporate Administrative Sanctions Information Marketing Aspects Governance Principles 141 Kode Etik Perusahaan 102 Kebijakan Dividen 113 Rapat Umum Pemegang Saham Company Code of Conduct Dividend Policy General Meeting of Shareholders 146 Culture Survey 103 Program Kepemilikan Saham oleh 114 Dewan Komisaris Culture Survey Karyawan dan/atau Manajemen Yang Board of Commissioners Dilaksanakan Perusahaan (ESOP/MSOP) 117 Komisaris Independen Stock Ownership Program For Independent Commissioners TANGGUNG JAWAB SOSIAL Employees and/or Management (ESOP / 117 Sekretaris Dewan Komisaris PERUSAHAAN MSOP) Secretary of The Board of CORPORATE SOCIAL 103 Realisasi Penggunaan Dana Hasil Commissioners RESPONSIBILITY Penawaran Umum 118 Direksi 151 Dasar Tanggung Jawab Perusahaan Allocation of Proceeds From Public Offer Board of Directors Mengenai Tanggung Jawab Sosial 103 Perubahan Peraturan Perundang- 125 Assessment terhadap Dewan Basic of Corporate Responsibility About Undangan Yang Berpengaruh Komisaris dan Direksi Social Responsibilities Regulatory Changes That Have Assessment of the Board of 151 Dasar Kebijakan Significant Impacts Commissioners and the Board of Basis of Policy 103 Perubahan Kebijakan Akuntansi Directors 152 Tanggung Jawab Sosial Bidang Changes In Accounting Policies 127 Kebijakan Remunerasi Dewan Lingkungan Hidup 103 Informasi Transaksi Material Yang Komisaris dan Direksi Social Responsibility For The Mengandung Benturan Kepentingan Board of Commissioners and Board of Environment Dengan Pihak Afiliasi Directors Remuneration Policy 153 Tanggung Jawab Sosial Bidang Information of Material Transactions 128 Hubungan Dewan Komisaris dan Ketenagakerjaan, Kesehatan dan Containing Conflict of Interest With Direksi Informasi Pemegang Saham Keselamatan Kerja Affiliated Parties Utama dan Pengendali Social Responsibility in Manpower , Relationship Between The Board Occupational Health and Safety of Commissioners and The Board of 161 Tanggung Jawab Sosial Bidang TATA KELOLA PERUSAHAAN Directors and Information on Major Pengembangan Sosial CORPORATE GOVERNANCE Shareholders and Controllers Social Responsibility in Social and 107 Dasar Penerapan Tata Kelola 128 Hubungan Afiliasi Community Development Perusahaan Affiliated Relationship 162 Tanggung Jawab Kepada Pelanggan Good Corporate Governance Application 128 Komite Audit Responsibility to Customers Basis Audit Committee 164 Surat Pernyataan Dewan Komisaris 107 Landasan Pelaksanaan Tata Kelola 131 Komite Nominasi dan Remunerasi Tentang Tanggung Jawab atas Laporan Perusahaan Nomination and Remuneration Tahunan 2018 PT Gapura Angkasa Good Corporate Governance Committee Statement of Board of Commissioners Implementation Basis 132 Sekretaris Perusahaan on the Responsibility for the 2018 108 Tujuan Penerapan Tata Kelola Corporate Secretary Annual Report of PT Gapura Angkasa Perusahaan 133 Unit Audit Internal 165 Surat Pernyataan Direksi Tentang Good Corporate Governance Internal Audit Unit Tanggung Jawab atas Laporan Tahunan Implementation Objectives 136 Kantor Akuntan Publik 2018 PT Gapura Angkasa 109 Tahapan dan Aspek Penerapan Tata Public Accounting Firm Statement of Board of Directors on Kelola Perusahaan 136 Manajemen Risiko the Responsibility for the 2018 Good Corporate Governance Risk Management Annual Report of PT Gapura Angkasa Implementation Aspects and Stages 1 SANGGAHAN DAN TANGGUNG JAWAB DISCLAIMER Laporan Tahunan ini memuat pernyataan kondisi keuangan, hasil operasi, This annual report contains financial condition, operation results, projections, proyeksi, rencana, strategi, kebijakan, serta tujuan Perseroan, yang plans, strategies, policies, as well as the Company’s objectives, which are digolongkan sebagai pernyataan ke depan dalam pelaksanaan peraturan classified as forward-looking statements in the implementation of the yang berlaku, kecuali hal-hal yang bersifat historis. Pernyataan ini merupakan applicable laws, excluding historical matters. Such forward-looking statements pernyataan prospektif yang memiliki risiko, ketidakpastian, serta dapat are subject to known and unknown risks (prospective), uncertainties, and mengakibatkan perbedaan material dari yang dilaporkan. other factors that could cause material difference from expected results. Pernyataan prospektif dalam laporan tahunan ini dibuat berdasarkan berbagai Prospective statements in this annual report are prepared based on numerous asumsi mengenai kondisi terkini dan kondisi mendatang serta lingkungan assumptions concerning current conditions and future events of the Company, bisnis Perseroan. Perseroan tidak menjamin bahwa dokumen-dokumen yang and the business environment where the Company conducts business. The telah dipastikan keabsahannya akan membawa hasil-hasil tertentu sesuai Company shall have no obligation to guarantee that all the valid documents harapan. presented will bring specific results as expected. Laporan ini memuat kata “Gapura”, “Perseroan”, atau “Perusahaan” yang This annual report contains the word “Gapura” or “the Company”, hereinafter didefinisikan sebagai PT Gapura Angkasa yang menjalankan usaha dalam referred to PT Gapura Angkasa, as the company that runs business in Ground bidang Jasa Ground Handling dan kegiatan usaha lainnya yang menunjang Handling Service and other businesses that support flight services in airports. usaha penerbangan di bandar udara. Hal ini digunakan atas dasar kemudahan This is done for the purpose of simply referring to PT Gapura Angkasa in untuk menyebut sebagai PT Gapura Angkasa secara umum. general. Kesinambungan Tema Theme Continuity IMPROVING SERVICES, EMPOWERING CUSTOMERS Di tahun 2016, Gapura melanjutkan perjalanan transformasinya dengan masih berfokus kepada perbaikan proses-proses bisnis internal, melalui pelaksanaan sejumlah inisiatif strategis terkait peningkatan kapabilitas organisasi, transformasi sumber daya manusia, optimalisasi sistem informasi, serta sinergi dengan Grup Garuda. Berbagai kemajuan yang diperoleh sepanjang tahun 2016 telah membawa Gapura semakin dekat pada pencapaian ‘service & operations excellence’, untuk mendukung maskapai penerbangan pelanggan dalam menghadirkan pengalaman terbang yang mengesankan bagi penumpang pesawat udara. 2016
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