My Neighbourhood Useful contacts

Valleys to Coast

Wher ethelan di s owned by us, please contact ou rC ustomer Service Centreo n 0300 12 32 10 0 or via www .v2c.org.u k

Gras sc utting and general upkeep of open spaces Graf fiti an df ly tipping Garage site s Abandoned car s

(W e can help clarif yw ho owns the lan da nd is the re fo re re sponsible)

Bridgend Count yB or ough Counci l( BCBC )

Fo ro ther public spaces and general community services contact BCBC on 01656 643643 or via www .bridgend.gov. uk

Refuse collection ,i ncluding recyclin g Bulky waste Street lighting Gras sc utting and general upkeep of publ ic open spaces CCTV Pests, sucha swasp, bees an dr odents

2 What services do we pr ovide?

We have re sponsibilit yf or maintainin gs ervices on land tha ti s dir ectly owned by us, fo re xample:

• Gras sc uttin g-W eo nl yc ut the gras si n those public ar eas owned by us. It is you rr esponsibilit yt oc ut the grass, an d maintain the plants etc. in your gar de n • Garage site s- We ar er esponsibl ef or the managemen t of garage site st oe nsure that the ya re well maintained an d safe to use • Abandoned Car s- if a vehicle lef to no ur lan dd oes no th ave the relevan tr oad tax, we can arrang ef or it to be removed

Community Car etakers

We employ Community Car etaker sw ho brin gar eassuring an d helpful pr esence in impr oving the general envir onmen to fa numbe r of ou rn eighbourhoods. They help maintain the sha re d spaces in an da ro und flat sa nd othero pen spaces owned by us by removin g flytipping ,c utting back overgr owth, removin gg ra ff it ia nd general cleaning.

Wher en ecessary,i no thern eighbourhood sw e employ contractor st ocarryout this work.

To find ou ti ftheCommunity Car etakers cover you ra re ap lease contact ou rC ustomer Service Centre.

3 Graf fiti

If you come acr os sg ra ff iti eithe ro n you rp ro perty or elsewher ei n you rn eighbourhood then you should contact ou rC ustomer Service Centre. We will be able to advise you if we can take action to remove it or if no tw ho may be able to assist.

Wher ew ea re re sponsibl ef or the removal of the graf fiti ,i t will be removed withi n7d ays .I fthegraf fiti is abusive the nw e will remove it withi n1 da y.

4 Fly Tippin g

Fl yt ipping is the illegal dumping of rubbish or bulky items on lan d thati sn ot license dt or eceive it .I no ther wor ds land tha ti sn ot designated for the disposa lo fwaste .

Make sure thata nyon ed oing clearance wor kf or you ha sa pr oper licence. Ask to se ei t, an di f you ar e suspicious contact ou r Customer Service Centre. Yo um ust take all reasonable steps to ensure that waste is only takenf ro m you rh ome by operator sw ho ar ea uthorise dt od os o. If this waste is fl yt ipped then you could be pr osecuted.

If rubbish is fl yt ippe do no ur land the nw e will investigat e an dw herever possibl ep ro secute those re sponsible.

How do Ir eport an inciden to f fly tipping?

Contact ou rC ustomer Service Centr e wit ha sm uc ho f the followin g information as possible:

• wher etheinciden tt ook place; • ad escription of what was tipped; an di f known • date,d ay an dt ime thati tt ook place; • details of vehicle and those involved .

5 What services are available from BCBC?

BCBC provide a whole range of public services throughout the county borough and in this section we have summarised some of those most commonly used.

Refuse Collection

BCBC advise you not to put out your rubbish bags too early for collection. To find out when your collection day is please contact BCBC or ask a neighbour. Please note that collection days often change in weeks containing bank holidays.

Recycling

Aspartofitsweeklyrefusecollection,BCBCsrecyclingservice collects,arangeofitemsincludingfoodwaste,plasticbottles, aerosols,foil,foodtinsanddrinkcans,paper,glassbottles,jarsand cardboard.Forthese,youshouldhavetwoblackboxes,afood waste container and a blue reusable sack. Simply put the recycling in the correct container each week. If you are missing any of these containers please contact BCBC. In some areas that are not suitableforkerbsidecollection,banksofrecyclingbinsareprovided in nearby communal areas.

Forthosewholiveinblocksofflats,youmustnotput recycling boxes or bags in communal areas as it breaches fire safety regulations.

6 Bulky Wa st e

It is your responsibility to dispose of bulky items in an appropriate manner. BCBC will collect bulky waste for a small charge.

BCBC also run four Household Wa ste Amenit yS ites at Maesteg, Ogmor eV ale, Ty thegstona nd Brynmenyn .B CBC can advise you of the openin gh ours and their addresses.

If an yo f your bulky waste items ar ei nar easonable condition, you could conside ra dvertising them with the followin gi nte rn et base d re use an dr ecyclin gs chemes – www .freecycle.org or www .2recycle.co.uk

Do gF oulin g

BCBC employs ad og war de nw ho pr omotes re sponsibl ed og ownershipa nd can take legal action against ir re sponsible owner s wher en ecessary.

Pest cont ro l

BCBC of fers as ervice to control suc hp ests as rats, mice, cockr oaches ,b edbugs, fleas and wasps. Yo u may have to pa yf or thiss ervice.

7 Valleys to Coast Housing Customer Service Centr e Tremains Business Park Tremains Road Bridgend CF31 1TZ Tel: 0300 12 32 10 0 E-mail: [email protected] Visit our website: www.v2c.org.uk

V2C will do what is reasonable to provide this information in alternative formats on request, including audio tape, large print and translations .I fw e encounter dif ficulties in meeting your request, we will discuss th e bes ts olution with you.