City of Brockville Transit Task Force Agenda 4:30 PM - Wednesday, August 21, 2019 City Hall, Council Chambers
Page
Chair's Remarks
Disclosure of Interest
Approval of the Minutes
3 - 25 THAT the minutes of the Transit Task Force meeting dated July 17, 2019 be adopted as circulated.
Business Arising from the Minutes
Delegations and Presentations Nil.
Sub-Committee and Member Reports/Project Updates
26 - 28 1. Transit Ridership Survey - suggestions T. Holme
29 - 39 2. Items for consideration T. Holme
40 - 47 3. Question Responses from Meeting No. 4 M. Locke
New Business
48 - 50 1. Transit Funding Announcement M. Locke
2. Federation of Canadian Municipalities - Engaging students to increase public transit ridership
Transit Task Force Agenda August 21, 2019
51 - 52 3. Active Transportation Plan - map M. Locke
Adjournment
THAT the Transit Task Force meeting be adjourned until its next regular meeting scheduled for September 18, 2019.
Page 2 of 52 City of Brockville Transit Task Force Minutes 4:30 PM - Wednesday, July 17, 2019 City Hall, Council Chambers
The Transit Task Force meeting was called to order on Wednesday, July 17, 2019, at 4:30 PM, in the City Hall, Council Chambers, with the following present:
Members Councillor Leigh Bursey, Chair Present: Matthew Blair David Cochrane Mark Conroy Jessica English Trevor Holme Sue Larocque Regrets: Tamara Baldwin Steve Wace Mary Ann Greenwood Staff: Matthew Locke, Supervisor of Transportation Services Sandra MacDonald, City Clerk
Chair's Remarks
Chair Bursey reviewed the process that the committee has followed to date. It was also noted that a Public Open House to present a draft active transportation plan for Brockville is scheduled for Tuesday, July 23rd, 11:30 am to 7:00 pm at the Brockville Public Library. Alta Transportation will be presenting a draft active transportation route for Brockville including both on-road and off-road trails.
Disclosure of Interest
Nil.
Approval of the Minutes
Moved by: Member Larocque Seconded by: Member Holme
THAT the minutes of the Transit Task Force meeting dated June 26, 2019 be adopted as circulated. CARRIED
Page 1 of 23 Page 3 of 52 City of Brockville Transit Task Force Meeting Minutes - Wednesday, July 17, 2019
Business Arising from the Minutes
None.
Delegations and Presentations
Nil.
Sub-Committee and Member Reports/Project Updates
1. Service Suggestions Transit Staff
M. Locke asked if there were any questions related to the suggestions presented.
Jessica suggested adding a bus stop at the east side of Walmart (private property). M. Locke indicated that discussions are underway with the head office.
2. Question Responses M. Locke
M. Locke gave an overview of the responsibilities that could be assigned to a summer student . It is envisioned that this position would work with facilities to provide training to users/residents on how to ride the bus; the use of tickets; how to read the map; doing ride alongs for group outings and first time riders, etc. It was suggested that high school students could be approached to assist with training that could count towards their community hours.
Members asked if the cost of maintaining the current lift would be similar to the cost of a ramp? It was also questioned on whether low floor buses operate as well during the winter months. Is the ramp/low floor model as loud to operate as the existing lift system?
Matt Blair noted that the bus routes have the buses go through St. Lawrence College and the Memorial Centre three times per hour including in the summer months. Perhaps this can reduced during summer months when the College and Memorial Centre are not as busy.
Page 2 of 23 Page 4 of 52 City of Brockville Transit Task Force Meeting Minutes - Wednesday, July 17, 2019
New Business
1. TTF Parking Lot List
The Parking Lot list was reviewed. Items were reviewed, prioritized, removed and additional information was asked for. The revised list is attached to the minutes.
Adjournment
Moved by: Member Conroy Seconded by: Member Larocque
THAT the Transit Task Force meeting be adjourned until its next regular meeting scheduled for August 21, 2019.
CARRIED
The meeting adjourned at 7:29 pm.
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EEHO “Too 3.: o.oo o.oo o.oo o.oo 3.8 3:3 o; w 93 Em?e?zm ES ?g is 3.8 o.oo Pa o.oo o.oo 3.3 3.3 op w E Emmmzémocm SE“ w 3.3 38.8 o.oo $3.2 o.oo o.oo 2%.: ES? «Q am am mmw?ommmEaaoio BN8 33.: o.oo $5.3 o.oo o.oo CEP3 o.oo B; w .3 ES o.oo moo.oo o.oo :5 o.oo o.oo wig; 9:35 Pm w EN 285.. Emn?? 8% H8 wmfoo o.oo o.oo o.oo o.oo wmroo 3.3 oh m ‘ , E .25. £3 Ema. ass» o.oo o.oo o.oo o.oo 3:» o.oo m?é $93 HL w Go EEWE % 1» Ea om353 T1. City of Brockville Transit Task Force Intent: The Transit Task Force (TTF) will review the current Brockville Transit service (conventional transit and para transit) with the intent of making targeted recommendations aimed at maintaining and optimizing both the quality and cost of service. The members of this committee will meet regularly, and receive input and formulate new ideas that will lead to a sustainable, accessible and cost effective transit service for the use of present and future residents of Brockville. General Objectives: The TTF will review current price levels, budgets, ridership statistics, routes, schedules and existing transit service infrastructure. The TTF will consult with riders, user groups, drivers and other stakeholders as appropriate. The TTF will consider service levels, cost, accessibility, challenges and opportunities in developing their recommendations. Parking Lot 1. consider riders coming from and going to 2. priority neighbourhoods or demographics 3. review of route system 4. data to show what stops are used heavily and seldom/not used 5. revisit Mall stops 6. YMCA stop 7. CPHC stop at front door 8. BGH stop at front door 9. routes be considered that do not cross train tracks 10.central transfer point 11.on-demand stops (get off not on) 12.higher priority for snow removal 13.redesign transit maps to make more user friendly 14.improved accessibility at bus stops (cement pads) 15.review type of bus – kneeling vs lift 16.ramp system instead of the current lift 17.additional covered shelters 18.improved parking enforcement at bus stops 19.app on cell phone 20.Brockville to Prescott and/or Mallorytown service - early morning (9 am) and later evening (5 pm) 21.bus schedule for BAC and movie theaters.; revise hours for shows 22.additional bus Last updated: July 16, 2019 Page 20 of 23 Page 22 of 52 Transit Task Force Parking Lot List Page 2 23.Sunday service 24.express bus 25.start bus service at 6:00 am 26.creation of a family rate 27.create incentive rates/days for children 28.day ride pass 29.summer student for survey 30.drivers have flexibility to make minor adjustments to the routes when running behind Current Initiatives: Student semester pass Student senior program Free rides for school groups Partnership with Google Maps Transit training and outreach Transit free days Downtown Dollar Days Page 21 of 23 Page 23 of 52 City of Brockville Transit Task Force Intent: The Transit Task Force (TTF) will review the current Brockville Transit service (conventional transit and para transit) with the intent of making targeted recommendations aimed at maintaining and optimizing both the quality and cost of service. The members of this committee will meet regularly, and receive input and formulate new ideas that will lead to a sustainable, accessible and cost effective transit service for the use of present and future residents of Brockville. General Objectives: The TTF will review current price levels, budgets, ridership statistics, routes, schedules and existing transit service infrastructure. The TTF will consult with riders, user groups, drivers and other stakeholders as appropriate. The TTF will consider service levels, cost, accessibility, challenges and opportunities in developing their recommendations. Parking Lot Items identified as highest priorities (in no particular order) Change type of bus purchase to ramp system instead of (current) lift system Introduce free rides to riders under 12 years Hire a (part-time)summer student for survey, training, promotion of transit system, etc higher priority for snow removal at bus stops – item requires further input from Public Works regarding the effect on the winter maintenance operations and cost Sunday service – 2020 trail period; one route; June to August on-demand stops (get off not on) – stops between established stops routes review o revisit Mall stops o YMCA stop o CPHC stop at front door o BGH stop at front door o routes be considered that do not cross train tracks o consider riders coming from and going to o priority neighbourhoods or demographics (data would be collected through survey) o express route(s) special event/festival revised and/or extended service/express route (i.e. Canada Day fireworks, etc) Improve communication to public: o Yield to buses Last updated: July 18, 2019 Page 22 of 23 Page 24 of 52 Transit Task Force Parking Lot List Page 2 o Ability to enforce parking at bus stops on private property (i.e. Mall, Wal-Mart, Superstore, etc). The following items require further information/research 1. central transfer point – clarify vision from drivers 2. Use of social media for notification of service delays 3. day ride pass 4. Begin Bus service earlier/rework start of shift route design – cost of this change in service needs to be calculated Items identified as currently under development or forthcoming 1. redesign transit maps to make more user friendly – mobile app under development 2. app on cell phone - mobile app under development (Google Maps) 3. data to show what stops are used heavily and seldom/not used (currently driver feedback) – in development for future use (digitized payment system) Other items to be considered on-demand/flex service improved accessibility (on uneven grounds or soft grounds) at bus stops (cement pads) silent alarm for drivers electric bus – high capital cost; servicing issues Brockville to Prescott and/or Mallorytown service - early morning (9 am) and later evening (5 pm) drivers have flexibility to make minor adjustments to the routes when running behind Items considered but removed from the priority list 1. additional covered shelters 2. bus schedule for BAC and movie theaters.; revise hours for shows 3. creation of a family rate 4. create incentive rates/days for children 5. addition of a fourth bus Page 23 of 23 Page 25 of 52 mmzanm_<_mnUo:mE 30...: Io_3m. ?m >mEm Emncmmmqmmo:_._:_<3:. 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E NQG Bmmzzm:,_.Qonx.. >ioooo~.33_. .3.” _uo~m:.._m_< mmz?$03 :2 _v:o:m wmm_:a2$a_& Bmmmmmmu F7”‘S":’>S*’!"!“ _u..o3_ ._.._o_3m\._...m _<_ > m:33m2 EnEm nozwmz? omEm 5 < >.E_:o:m_ mcmmmmzozm3 nozmamqmzosu Am.E_:o:m_mwmzam:m3m Em: < N. m?oumI c_,m:n=:m\_3u8 _I 8:3 mcmmm?Ewmm30.6 ..um_._A_:m_o.n_.:m3m :3 uwm<_o:m_ E".4>.“-‘ !\’ .320 ncmmzozm3., _<_m.:_ H. xmmmzrzm32.3 303 Em _o3<.:n_m_mmmax: : W«Em_.mE_u.cmmma.8323 _mE_m m:<33:6 ?m«m-um<3m>20 ?mm«Emma. N. 33 imam: 8332 I _mEm: noz?m? mmmcmmmgo: 23m 3 oumwmzoz.E?msnm :.m _u_.o..:" _._o_3m.?m _mmn <<:._m< _.3 so» mE.m :92 Em 3.2 «mac; 3. Em ._.mm_AmownmS cmQmmwmnmzn<<1~:m:\E: _d ___m8 3.2 _mo_._.~ mo3m mn?zzm3:: < _<:. 2;. 3m E_.§m_4o_4:m _m» \ 4 .25: _G. ._.I Page 31 of 52 Transit Task Force: Organizational ideas prior to August 21, 2019 meeting: Further TTF Ideas for consideration: 1. Include “continue to” recommendations in the report: The Transit department has highlighted a few key initiatives that could be highlighted by the Task Force as good ideas that we strongly recommend continue. This includes the current GPS system and partnership with a local technology company for the stop announcement system, Google Maps integration, open source GPS data, and more detailed ridership data. It might be worthwhile for Council to hear the positive feedback that that the Task Force is firmly behind these ideas and find them useful and worthwhile initiatives. 2. Stops – branding and information: Branding for bus stops – possible work for the summer student in 2020 could be to ensure all stops of proper bus arrival times on them. I’ve noticed around town that some do, and some don’t. As a matter of public confident, system promotion, and awareness, adding the times has some benefit. There would be a small cost for additional lettering – that would be minimal. As a more aspirational item, perhaps also consider a redesigned and larger sign, including at BT Logo, listing downline destinations and the terminal stop (a linear downline route map), phone number to call for delays, all of which would help increase public confidence/perception, branding, awareness, and general information. This cost will be higher, and we could cost out what new metal signs with colour stickers/printing and installation by city crews would cost. 3. Selling passes/tickets on bus: Selling tickets and passes on the bus may be convenient, but time consuming for the driver which creates further delays and impedes traffic (hard for drivers to merge back into lanes) – do drivers need to log the sale in the book – can they wait till the next transfer point, or is there in fact a need to log? 4. Future consultations beyond the TTF Terms or Reference: Recommendation to Council of extending and updating the Term of Reference of the Transit Task Force to meet bi-annually and on an ad-hoc basis for the purposes of soliciting feedback from stakeholders and offering opinions on Council proposals. Page 32 of 52 Transit Task Force: Organizational ideas prior to August 21, 2019 meeting: Follow up items from July 26th for August 21st meeting – proposed agenda with starting points for discussion: 1. Monday to Friday system start time (potential for 6:00 am) and 15-minute mini-routes at start and end of days: The Task Force started to discuss starting the conventional and para systems at 6:00 am to allow for shift workers and others who have earlier start time to arrive at work. Staff had also requested the Task Force discuss the 3 mini routes that occur currently at 6:45 am, which are experiencing lower ridership. This item in the report could recommend that council consider a trial period to evaluate the recommended changes to service, and specifically suggest an option to try with explanation of why it was selected. Below are some ideas for consideration and to start discussion for morning service which would try to grow ridership while having as small as possible cost: Option 1a: Start all 3 routes at 6:00 am at Court House – buses deadhead to Court House from George Watts (no stops) Option 1b: Start all 3 routes at 6:30 am at the Box Stores – buses deadhead to the Box Stores from George Watts (no stops) Option 2a: All 3 buses leave from George Watts to Court House (deadhead) at 6:30am, then 3 express routes north, followed by the 3-existing mini-routes back to Court House Option 2b: One bus starts at 6:30 am from George Watts and goes to Court House (deadhead) and does an express route North to business areas (TBD) and returns on a more direct mini- route. The other two buses do their existing mini routes at 6:45 am. Option 2c: One bus, as per above Option 2b, starts at 6:30 am, a second bus starts at 6:45 am on revised a hybrid Green/Blue mini-route, and the Red bus starts at 7:00 am and deadheads to Court House. To accommodates timings, the first northbound run from Court House could leave at 7:05 am. This options offsets the 15 minute earlier start for first bus with a normal start time for the second, and a15 minute delay for the 3rd (neutral in hours required for drivers) 2. Route efficiencies and optimizations, and bus stop locations: We started to discuss bus stops and routes. Potentially, we could discuss as a timed item or in a brainstorming-type parking lot forum so that we can quickly gather comments for staff consideration. This could also include generating a list of problematic stops (lighting at night, uneven terrain, poor snow removal, etc). This same feedback forum could be presented to drivers “Questions, Concerns, Observations, Suggestions by Route”. When considering eliminating certain stops or portions of loops, we could consider offsetting recommendations for reductions with creative “on demand” options, see item below. Driver comments regarding routes are: Page 33 of 52 Limit back-looping. For example o Red Route: the Aquatarium stop requires travel along the King Street twice between East and West entrances o Green Route: 1000 Islands Mall southbound trip travels Parkedale Ave twice in front of the mall o Green Route: Memorial Centre loops Limit infrequently used loops. For example, Green Route loop on Broome/Watham. Easier egress from the Box Stores Limit difficult left turns/left turns against traffic o Addition of priority traffic control measures to benefit buses o Red Route – crossing Buell at Church Central Transfer Point to reduce travel time to transfer points o Brockville Shopping Centre Another consideration would be to recommend the possibility of hiring a consultant to formally gather rider and route data and make formal recommendations for revising the route structure in Brockville. 3. Delay notification and social media: In discussing delays with rides, late buses continue to be one barrier for use for users who need to be at work on time. When buses are running late, some users must then call and spend money on a taxi. The work of staff in looking to have an automated delay warning system is commendable and should continue, with the three following goals: Automated notification of when buses leave Court House Green transfer point Open source GPS bus location data provided in real-time Integration with an application with next vehicle times and map location of buses In the meantime, the Transit Task Force could recommend some zero to low cost initiatives to help support users: Better publicity surrounding users’ ability to phone for delay information. o No cost, minimal extra work for staff. Creation of a “Brockville Transit Delays” twitter account. When a driver reports a delay to Dispatch, the dispatcher will tweet. Presumably there is a computer with internet access at dispatch. Tweets will only be made during dispatch hours. Tweets will always follow this format: “[Day-Month-Year at hh:mm a/pm] – Brockville Transit reports a delay of XX minutes for all routes in leaving the Court House transfer point. Unless a further delay is report next hour, buses are assumed to be running on time. #xbr” (under 280 characters). o As soon as a radio message was received, a person would have to tweet the message immediately o Drawback – users may assume buses are on-time and would only know of a delay when the delay is reported o No cost, some extra work for staff Explore a dedicated SMS (text) number with an automated reply feature with bus delay or departure from Court House. Sample subscription apps include “TextMagic”, “TextUs,” or “Trumpia,” Page 34 of 52 o Low to some cost (subscription to auto-reply app and dedicated text number), some extra work for staff to input delays 4. Day Passes We had started a discussion about offering more fare options. We agreed to recommend that users under 12 should ride free. We started talking about passes for other fare options. Here are some guiding questions that could help frame a recommendation for passes: How could we prevent/limit riders transferring passes to others? Who would be the target market for such a pass, and what features would this target group need? o Would the pass be for individuals or families, or the creation of two passes? o Tourists or visitors to town? What is a reasonable price point given the target group(s) that would increase ridership and financial accessibility of the system, while not reducing revenue? 5. Further “On Demand” service discussion: Although we discussed “On Demand” service at our last Transit Task Force meeting, agreeing that staff continue to monitor Belleville Transit and associated technologies, we could also consider 2 further and more active actions with respect to “On Demand” service. Below are the two ideas, written as a potential starting point for further possible recommendations: As such, it is further recommended that Brockville Transit and Council implementing a trial of “on demand” service and/or technology on one Para-Transit vehicle on a possible hybrid basis for conventional transit users in non-serviced areas (specify). As initial steps towards considering On Demand routes, the following recommendations are proposed on a trial basis. In addition to the change to policy to recognize the safety of transit users disembarking upon request from vehicles to help ensure personal safety (see below): It is recommended that, on a trial basis, Brockville Transit adopt a policy where riders can request a stop at a defined destination that is within a reasonable distance from a transit route, but that is not officially on a route. Riders must make the request of the driver upon boarding, and press/pull the “stop requested” system once the vehicle leaves/pass the stop prior to the requested deviation. For example: o Green Route – ability of passengers to request a stop at YMCA front doors o Red/Green Routes – ability of passengers to request a stop at BGH front doors o Blue Route – ability of passengers to request a stop at VIA Rail (Perth Street) It is recommended that, on a trial basis, certain stops be eliminated from the main three conventional routes and users needing to access bus stops, both for users to start and end a trip, use the Para Transit system, and defined service areas be added and users starting/ending in those defined zones, regardless of their current eligibility for Para Transit, as a hybrid user model: o The following stops could be eliminated from conventional transit but be serviced by Para Transit: Page 35 of 52 . Blue Route: Bridlewood Manor (see below) . Red Route: St. Lawrence Lodge, Rosedale Retirement Home, and Sherwood Park Manor . Blue and Green Routes: North portal of the Railway Tunnel o The following service areas could be added to Para Transit for both user groups: . Bridlewood subdivision: Areas north of Laurier Ave, Fitzsimmons Dr., Crestwood Dr., and Aspen Dr. . Other areas where farthest point is 800-1000+ meters from service? o Northern part of California Ave? Page 36 of 52 Transit Task Force: Organizational ideas prior to August 21, 2019 meeting: Potential Initial Wording for Report Recommendations: 1. On Demand Stops/Routes: It is recommended that the transportation department continue to monitor “on demand” stop requesting/flexible route technologies and apps (such as currently in use in Belleville, Ontario). https://www.cbc.ca/news/business/uber-lyft-ride-hailing-on-demand-public-transit-1.4842699 https://www.belleville.ca/residents/page/transit It should be noted that Para Transit already operates on an “On Demand” basis at current using telephone booking and therefore offers a potential area for trialing new technologies or policy changes for both systems. Priority: Medium Cost: None Ridership Base: No effect Public Confidence: Small increase Promotion/Information: N/A 2. Transit Vehicle Accessibility and Replacement: It is recommended that Council and Brockville Transit, as part of the regularly scheduled capital replacement of transit vehicles, examine a variety of options for buses that consider the following criteria, in addition to existing operational requirements: Accessible for users with mobility limitations including those using mobility aids such as walkers, Cain’s, wheelchairs, scooters, and other aids, Accessible for users who access transit with strollers and infant/toddler assistance devices Limit the need for drivers to have to exit the vehicle to assist passengers embarking/disembarking Quieter ride experience with less interior noise Easily identifiable to citizens and non-citizens as a public transit vehicle Potential categories of buses include the existing cutaway bus with rear accessibility lift, cutaway low-floor bus with front door accessibility ramp, heavy duty low-floor bus with front accessibility ramp, and other options not mentioned. It is further recommended that Council and Brockville Transit formally consult with drivers and transit users, similar to this task force group, when arriving at a final call for proposals/tenders for new vehicles. Priority: Medium Cost: Significant Ridership Base: Small increase Public Confidence: Increase Promotion/Information: N/A 3. Sunday Service Proposed Trial: Page 37 of 52 It is recommended that Council, as part of the 2020 budget deliberation, implement a limited-basis trial of expanded service operated on Sundays from 9am-3pm during the months of July and August only, offering service on one route following the same pattern as the existing Evening Service route. These is a recognition that many businesses and industries still operate on a Sunday and some workers who rely on Brockville Transit are not able to use the system on a Saturday. It is also recognized that there are some citizens who rely on transit may not be able to attend church services due to lack of service. Additionally, non- or occasional riders of the system who work Monday-Friday are not able to use the system on a Sunday, thereby limited their ability to access and experience transit in our city. Recommending one route limits the cost of the trial to one conventional bus and operator, and requires only one Para Transit bus. Recommending operating hours of 9:00 am – 3:00 pm can be accomplished with one operator shift. Priority: Medium Cost: High Ridership Base: Increase Public Confidence: Increase Promotion/Information: N/A 4. Ability to Request-a-Stop for rider safety: It is recommended that Brockville Transit adopt a policy whereby users can request that a vehicle stop between existing stops, should the driver be able to do so safely and legally, when a user is concerned for their safety on the vehicle, or when requesting a stop will help make them feel safer in walking from Transit to their destination. Priority: Medium Cost: None Ridership Base: No effect Public Confidence: Small increase Promotion/Information: Small increase 5. Extend Free Rides for Children to those under 12: Brockville Transit currently offers free rides to children 5 and under. It is recommended that Council consider adopting a formal change to Brockville Transit fares, extending free rides for children to be “Children under 12 years FREE”, from the current “Children 5 years and under FREE.” Transit systems around the country are currently extending their ages for free rides, such as the Toronto Transit Commission and GO Transit. Ridership data indicates that fare paying passengers is increasing in those systems, despite the provision of free rides. Other systems have a discounted fare for children under 12. In Brockville, qualitative data for riders between 6 and 12 years suggests that this ridership demographic is very low and there exists limited expense to extending the free ride age. This recommendation is in effect recommended greater and more equitable access to the system for families in our city who may not otherwise ride due to cost of children riding. Page 38 of 52 Priority: High Cost: Low Ridership Base: Increase Public Confidence: Small increase Promotion/Information: N/A 6. Hiring of a Part-Time Summer Student for transit data collection and promotion: It is recommended to Council that one of the city’s part-time summer student’s work be altered to include a partial allocation to work for Brockville Transit in summer 2020 to help collect data, train and provide information to user groups, research transit initiatives, and promote Brockville Transit. It is proposed that the student work for Transit for one day a week, costing the department approximately $2,000. The Task Force has identified that potential users of transit are not aware of how to access the system, and the student could do information sessions and first ride ride-alongs with residents of the city’s seniors facilities. The student could also work with local high schools, and be present at the Farmer’s Market to help promote the transit system to local users. Data collections include riding the routes and collecting detailed stop usage data during different times in the May – September months. This would help inform potential routes changes. Priority: High Cost: Medium Ridership Base: Increase Public Confidence: Increase Promotion/Information: Increase Page 39 of 52 03‘ 2 w..onx<=_m ._.o” mmsaqm_<_moUo:m_n_.9.2 O_mE 303” _<_m.Em<<_.ooxm.mc_om2_mo«9. ?mzmvonmaosmm2_omm Um?mn >é§ 3. 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