DOCSLIB.ORG

60705 Whitbread Interims 2010 SHOW BOOK.Pptx

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
60705 Whitbread Interims 2010 SHOW BOOK.Pptx Interim Results 2010/11 19 October 2010 1 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Anthony Habgood Chairman 2 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Christopher Rogers Group Finance Director 3 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Summary H1 2010/11 H1 2010/11 H1 2009/10 Change Underlying profit before tax £151.8m £118.2m 28.4% Profit before tax, £146.0m £110.5m 32.1% pre-exceptional EPS underlying (diluted) 61.27p 47.33p 29.5% Proposed interim dividend 11.25p 9.65p 16.6% 4 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Summary – Profit & loss H1 2010/11 £m H1 2010/11 H1 2009/10 Change Revenue 1 805.4 703.3 14.5% Profit from operations 173.6 140.0 24.0% Central costs (10.2) (9.2) (10.9)% Interest (11.6) (12.6) 7.9% Underlying profit before tax 151.8 118.2 28.4% 1 includes exceptional revenue of £5.0m in respect of VAT refund on gaming machine income 5 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Summary – Underlying profit & loss H1 2010/11 £m H1 2010/11 H1 2009/10 Change Underlying profit before tax 151.8 118.2 28.4% Pension finance cost - IAS 19 (5.8) (7.7) 24.7% Profit before tax, 146.0 110.5 32.1% pre-exceptional Taxation (42.7) (34.1) (25.2)% Net profit, pre-exceptionals 103.3 76.4 35.2% Exceptionals 12.7 (3.3) Profit for the year 116.0 73.1 58.7% 6 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Revenue by business segment H1 2010/11 £m H1 2010/11 H1 2009/10 Change Hotels & Restaurants 608.0 548.8 10.8% Costa 198.5 155.4 27.7% Less: inter-segment 1 (1.1) (0.9) (22.2)% Revenue 805.4 703.3 14.5% 1 Sales between segments 7 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Hotels & Restaurants revenue H1 2010/11 £m H1 2010/11 H1 2009/10 Change Premier Inn revenue 355.7 312.1 14.0% Restaurants revenue 1 247.3 236.7 4.5% Exceptional revenue 2 5.0 - Hotels & Restaurants 608.0 548.8 10.8% 1 Revenue from joint site and stand alone restaurants 2 Revenue arising from refund of VAT on gaming machine income 8 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Like for like sales H1 2010/11 12.0% 10.1% 10.0% 8.2% 8.5% 8.0% 6.0% 4.2% 4.0% 2.5% 1.8% 1.7% 2.0% 0.0% -0.8% -2.0% Restaurants Costa -4.0% (2 openings, net 1) (137 new stores, net 116) -6.0% H1 2009/10 -8.0% -7.5% H2 2009/10 H1 2010/11 -10.0% Premier Inn (795 new rooms, net 789) 9 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Profit by business segment H1 2010/11 £m H1 2010/11 H1 2009/10 Change Hotels & Restaurants - UK 157.1 129.1 21.7% Hotels & Restaurants - (3.1) (1.7) Overseas Total Hotels & Restaurants 154.0 127.4 20.9% Costa - UK 19.3 12.5 54.4% Costa - Overseas 0.3 0.1 Total Costa 19.6 12.6 55.6% Profit from operations 173.6 140.0 24.0% 10 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Summary - Profit & loss H1 2010/11 £m H1 2010/11 H1 2009/10 Change Revenue 1 805.4 703.3 14.5% Profit from operations 173.6 140.0 24.0% Central costs (10.2) (9.2) (10.9)% Interest (11.6) (12.6) 7.9% Underlying profit before tax 151.8 118.2 28.4% 1 includes exceptional revenue of £5.0m in respect of VAT refund on gaming machine income 11 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Interest charge H1 2010/11 £m H1 2010/11 H1 2009/10 Underlying interest charge (11.6) (12.6) Pension finance cost – IAS 19 (5.8) (7.7) Interest charge, pre-exceptional (17.4) (20.3) Average debt in first half £484.2m (2009/10 £599.7m) 12 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Exceptional items H1 2010/11 £m H1 H1 2010/11 2009/10 Refund of VAT on gaming machine income 5.0 - Reduction in tax rate 9.3 - Tax on exceptional items (1.6) 1.3 Reorganisation costs - (4.3) Other - (0.3) Exceptional items 12.7 (3.3) 13 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Cash flow H1 2010/11 197.6 200 Half year debt down £46.2m to £467.2m 180 160 140 120 £m (88.8) 100 80 1.8 60 46.2 40 (59.5) (4.9) 20 0 Cash flow from Cash capital Interest and Tax Other Decrease in net operations expenditure dividends debt 14 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Capital expenditure HY 2010/11 Split between businesses Expansionary v Maintenance £m £m 17 34 72 55 Hotels and Restaurants Costa Expansionary Maintenance 15 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Capital expenditure • Total Capex for 2010/11 to be c.£265m • Capex for 2011/12 currently planned at c.£330m as room openings will now be at least 3,500 16 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Pension • IAS 19 pension deficit at half year £500m (£403m net of tax) compares to £434m (£341m net of tax at full year) • Full year pension fund interest charge £11.5m • Second £39m tranche of new pension structure implemented bringing total to £141m with total cash tax benefit of £39m over 2010 - 2012 17 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Other financial items • Effective tax rate for the year of c.29.5% • £102m Private Placement in August 2010 at blended rate of 3.8%, first move towards diversification of funding • 25% of £8m customer-facing initiatives and marketing expenditure spent in the first half, balance to be spent in the second half • Minimum wage increase in October 2010 2.2%: modest food inflation on the horizon 18 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Summary • Underlying profit before tax £151.8m + 28.4% • EPS, Underlying diluted 61.27p + 29.5% • Proposed interim dividend 11.25p + 16.6% 19 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Alan Parker Chief Executive 20 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Agenda 1. What we’ve achieved 2. How we’ve done it 3. Prospects for the future 21 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Highlights 1. Underlying PBT £151.8m +28.4% 2. Group PBIT margin: 20.4% (2009/10: 18.6%) 3. 12 month TSR: +53.3% (FTSE 100 +15.3%) 4. ROIC: 13.1% (2009/10: 11.2%)* Excellent results that build on the increased profits achieved in 2009/10 * Calculated on an annualised basis 22 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Highlights Hotels & Restaurants • Occupancy up 9.2ppts to 79.3% • 7% more restaurant customers: menu value strategy and increased hotel occupancy • Secured pipeline of c.11,000 rooms + 25% growth in UK + 3,500 to open 2011/12 23 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Highlights Costa • Operating profits up 55.6%. Like for like sales up 8.5% • 34 consecutive quarters of like for like growth • 116 new stores: worldwide total 1,716 stores 24 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 2010/11 dual-track strategy 1. Expand market share and achieve brand leadership 2. Improve efficiency and margins 25 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Revpar outperformance Premier Inn outperformed budget sector by 5.7ppts and total market by 3.5ppts 15.0% 10.0% 5.0% year-on-year 0.0% Premier Inn Revpar Branded Hotel Market -5.0% Budget Hotel Sector -10.0% Like for like Like -15.0% Q1Q1 Q2Q2 Q3Q3 Q4Q4 Q1Q1 Q2Q2 2009/10 2009/10 2010/112010/11 Source: TRI/Whitbread 26 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 UK’s favourite hotel brand in just two years Net score % Premier Inn 19.9% Hilton 16.2% Marriott 15.8% Travelodge 12.7% Holiday Inn 10.7% Best Western 6.7% Express by Holiday Inn 5.8% Ibis 2.3% Comfort Inn -1.7% Source – YouGov Brand Index for hotels March - August 2010 27 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Restaurants outperforming the market Like for like % growth 8.0% 6.0% 4.0% 2.0% 0.0% -2.0% -4.0% -6.0% Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Market Whitbread Source: Coffer Peach Business Tracker 28 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Outperforming with strong like for like sales % Like for like sales 14.0% 12.0% Costa UK like for like sales 10.0% 8.0% 6.0% 4.0% 2.0% BRC-KPMG like for like retail sales 0.0% -2.0% Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 2009 2010 -4.0% 29 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 the UK’s favourite coffee shop Net score % Costa 14% Pret a Manger 13% Nero 9% Subway 8% EAT 5% Starbucks 3% 0 2 4 6 8 10 12 14 16 Source – YouGov BrandIndex for coffee and sandwich shops March - August 2010 30 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Project 80% occupancy Launched Spring 2009 Increased & 1 focused Leading choice for leisure travellers advertising 2 Dynamic Like for like occupancy +9.2ppts: pricing Revpar +9.4% Widened Re-launched Premierinn.com plus new 3 on-line distribution international booking channels Business 4 +24% driven by new accounts Account sales 31 WorldReginfo - 20d918fe-2d6a-4615-8cdd-b4ab68419400 Increased & focused advertising Leading choice for leisure guests 25 Premier Inn 20 Travelodge 15 Upper full service 10 Mid-market full service 5 0 2005 2006 2007 2008 2009 2010 Source: BDRC British Hotel Guest Survey 2010: Wave 4.
Load more

Recommended publications
  • For the Love of Chicken We Visit Chooks Who Are Turning Heads in the World of Fried Chicken
    FOR THE LOVE OF ChICKEN WE VISIT CHOOKS WHO ARE TURNING HEADS IN THE WORLD OF FRIED CHICKEN BUSINESS OPPORTUNITIES HOT BEVERAGES BUSINESS PROFILE SANDWICHES & FOOD-TO-GO Expanding your business or With winter on the horizon Pan-n-Ice – Stir-fried ice cream One of the core areas of improving your offering can be there are plenty of things you is one of the more unusual the industry is sandwiches, difficult so we look at some of can do to improve and expand street food trends but it could we speak to some industry the best opportunities for your your offering, we focus on just be one to watch thanks to experts about the market and business some of them in the hot brands like Pan-n-Ice how getting food-to-go right beverages feature can benefit your business November 2015 Print edition £3.25 • €4.50 www.quickbitemagazine.co.uk The UK’s Largest Food-To-Go and Quick Service Restaurant Magazine The first choice for the foodservice professional > Premium quality poultry products > Extensive range — endless possibilities > Easy portion control — no waste www.meadowvalefoods.co.uk MV_Lynas_Foodservice_ad_210x297mm.indd 1 27/03/2014 12:25 A message from the editor Welcome back. Over the last few months we have reported on a large number of issues that impact the QSR and food to go market. As most of you will know the issues surrounding workers’ rights and pay are something that we try to stay on top of and our excellent legal column helps to guide you through these areas so that you have the best possible guidance.
    [Show full text]
  • Double Digit Growth in Revenue, Profit and Dividend
    DOUBLE DIGIT GROWTH IN REVENUE, PROFIT AND DIVIDEND Whitbread PLC results for the financial year to 27 February 2014 Financial Highlights Total revenue up 13.0% to £2,294.3 million (2012/13: £2,030.0 million) Group like for like sales1 up 4.2% Underlying profit2 before tax up 16.5% to £411.8 million (2012/13: £353.4 million3) Underlying basic EPS2 up 20.1% to 179.02p (2012/13: 149.10p3) Full year dividend up 19.9% to 68.80p (2012/13: 57.40p) Whitbread Hotels and Restaurants profits4 up 11.2% to £348.1 million, Costa profits4 up 21.9% to £109.8 million Premier Inn total sales up 13.4% and like for like sales1 up 5.0% Costa total sales up 20.1% and like for like sales1 up 5.7% Group return on capital5 up 1.4% pts to 15.3% Strong cash flow from operations6 of £601.3 million funded capital investment of £306.2 million and 19.9% dividend growth Year end net debt down by £79.5 million to £391.6 million Statutory Highlights Profit after tax and exceptional items up 10.7% to £323.4 million (2012/13: £292.1 million3) Total basic EPS up 10.4% to 182.98p (2012/13: 165.71p3) On track for 2016 and 2018 growth milestones Premier Inn now has 55,035 UK7 rooms, up 6.5% in the year with a committed pipeline of c.11,500 rooms Costa system sales increased by 19.4% to £1.2 billion Around 3,000 net new UK jobs created in 2013/14 Anthony Habgood, Chairman, said: “This is another set of good results.
    [Show full text]
  • Interactive PDF
    Annual Report and Accounts 2017/18 Interactive PDF User guide This PDF allows you to find information and navigate around this document more easily. Links in this PDF The table of contents, key page references and URLs (e.g. www.whitbread.co.uk) are linked in this PDF. Clicking on them will take you to the corresponding page in the document or web page online by opening a new window in your default web browser. You can also navigate the document using the buttons described below. Guide to buttons Back to user guide Sear ch this PDF Print options Pr eceding page Ne xt page Las t visited page WorldReginfo - 2bee309d-1aec-49bd-b06a-6de4a08a90dc Delivering on our strategy... Annual Report & Accounts 2017/18 WorldReginfo - 2bee309d-1aec-49bd-b06a-6de4a08a90dc ...to bring customers brands they love Our vision We will grow brands that customers love by building a strong Customer Heartbeat and innovating to stay ahead. Our Winning Teams delight customers so they come back time and again which, along with our focus on Everyday Efficiency, drives Profitable Growth. We are passionate about being a Force for Good in our communities, helping everyone to live and work well. In this document Overview Consolidated accounts 2017/18 01 Financial highlights 92 Directors’ responsibility statement 02 Business overview 93 Independent auditor’s report 101 Consolidated financial statements Strategic report 107 Notes to the consolidated 04 Chairman’s statement financial statements 06 Chief Executive’s review 08 Business Model Company accounts 2017/18 10 Key performance
    [Show full text]
  • Whitbread PLC – CRC Participant Case Study
    Whitbread PLC – CRC Participant Case Study Whitbread is the UK’s largest hotel and restaurant group, operating market-leading businesses in the budget hotel and restaurant sectors. Our brands are Premier Inn, Beefeater, Table Table, Brewers Fayre, Taybarns and Costa Coffee. Whitbread employs over 40,000 people and serves nine million customers every month in over 2000 outlets across the UK. Whitbread’s vision is to be the most customer-focused hospitality company in the world guided by the genuine, committed and confident values held by its employees. Since the beginning of the CRC we have worked hard to ensure that as a growing company we performed well in the CRC Public League Table, both to ensure a good reputation but also to limit our exposure to unnecessary costs. Having secured a high proportion of the Early Action Metric in the first couple of years our next plan was to ensure that as we grew the portfolio we decoupled the growth in business from a growth in CO2 emissions. High class performance new buildings Our strategy is to make sure that we refurbish our existing hotels to enhance their energy efficiency and to build new hotels to the highest sustainable standards that we realistically can. This year our hotel and restaurant development in Barry, South Wales, became the latest Whitbread hotel and restaurant to be awarded BREEAM excellent, making it one of the greenest and energy efficient in South Wales, and has been adopted enthusiastically by Barry residents. Premier Inn Barry is an 80-bedroom hotel and Brewers Fayre restaurant at the Innovation Quarter regeneration scheme on Barry Waterfront, South Wales.
    [Show full text]
  • Andover and Romsey Retail Capacity & Leisure Study - 2018 Final Report
    ANDOVER AND ROMSEY RETAIL CAPACITY & LEISURE STUDY - 2018 FINAL REPORT April 2018 One Chapel Place, London, W1G 0BG CONTENTS EXECUTIVE SUMMARY 6 1 INTRODUCTION 13 2 PLANNING POLICY REVIEW 15 National Planning Policy Framework (NPPF) (2012) 15 National Planning Practice Guidance (PPG) 17 Draft Revised National Planning Policy Framework (Draft NPPF) 18 Local Planning Policy Context 18 Housing 20 Retail 22 Summary 24 3 NATIONAL RETAIL AND TOWN CENTRE TRENDS 25 Retail Trends 25 Special Forms of Trading and Internet Shopping 26 Floorspace 'Productivity' Growth 29 Changing Retailer Requirements 30 Vacancy Levels 31 Trends in Retail-Led Investment and Development 32 Independents and Street Markets 34 Impact of Out-Of-Centre Retailing 35 Summary 36 4 CATCHMENT AREA & SHOPPING PATTERNS 38 Study Area and Zones 38 Household Telephone Interview Survey & Market Share Analysis 40 Summary 47 5 IN-CENTRE SURVEY RESULTS 49 Method 49 Socio-Economic Profile of Shopper and Visitors to Centres 50 Mode of Travel 52 Length of stay 53 Frequency of Visits 54 Main Reason for Visit 55 Main Types of Shops Visited 55 Main Shops Visited 55 Spending Levels in Andover and Romsey 56 Linked Trips in Andover and Romsey 57 Respondents views of Andover and Romsey 58 Potential Improvements to Andover and Romsey 59 Retailer ‘Gap’ Analysis 60 Competing Shopping Destinations 61 Why Respondents Shop Elsewhere 62 Provision of Leisure facilities 63 Street Markets 64 Summary 65 6 BUSINESS SURVEY RESULTS 66 Method 66 Types of Business 66 Time Businesses Have Been Operating in Centres
    [Show full text]
  • Interactive PDF Whitbread PLC Annual Report and Accounts 2013/14
    Whitbread PLC Annual report and accounts 2013/14 Interactive PDF User guide This PDF allows you to find information and navigate around this document more easily. Links in this PDF Words and numbers that are underlined are links – clicking on them will take you to further information within the document or to a web page (which opens in a new window) if they are a url (e.g www.whitbread.co.uk). Guide to buttons Back to user guide Search this PDF Print options Preceding page Next page Last visited page Annual Report and Accounts 2013/14 “ Making everyday experiences special” Overview Financial highlights Whitbread has delivered another year of strong double–digit growth in sales, profit and dividend. p1/5 More on our financial performance p4 Chairman’s statement p6 Chief Executive’s review p38 Finance Director’s review Total revenue Underlying basic EPS2 report Strategic £2,294.3m +13.0% 179.02p +20.1% m p m p p6/43 m p m p Underlying profit 2 before tax Full–year dividend £411.8m +16.5% 68.80p +19.9% m p m p Governance m p m p 3 4 Group return on capital Cash flow from operations p44/81 13.9%1 to 15.3% £526.0m to £601.3m Net debt Group like for like sales £471.1m to £391.6m Up 4.2% 1 Restated for the impact of IAS 19 (revised 2011). 3 Return on capital is the return on invested capital 2013/14 accounts Consolidated See Note 2 of the consolidated financial statements which is calculated by dividing the underlying profit for 2012/13.
    [Show full text]
  • Annual Report and Accounts 2011/12 Contents
    Annual Report and Accounts 2011/12 Contents Introduction Business Governance Consolidated Company review accounts accounts 1 Financial highlights 2 Chairman’s statement 22 Board of directors 45 2011/12 93 2011/12 consolidated Company 4 Chief Executive’s 24 Directors’ report accounts accounts review 28 Corporate 8 Strategic approach governance 9 – Team engagement 35 Remuneration report 12 – Customer heartbeat 15 – Profitable growth 17 – Good Together 18 Finance Director’s review 20 Risk management Group at a glance Premier Inn Premier Inn is the UK’s Premier Inn bedrooms largest budget hotel have an en-suite bathroom, chain, with more than TV with Freeview, and 626 47,000 rooms across WiFi internet access. Hotels the UK and Ireland. Over All our hotels have a bar 75% of the UK population and restaurant, either live within five miles of a inside the building, or Premier Inn. next to it, offering a wide range of dishes. Overseas we have three hotels in Dubai, one in Premier Inn has been Abu Dhabi and two in named the UK’s ‘best value India with more on the way. hotel chain’ by YouGov. Restaurants Beefeater Grill Brewers Fayre Table Table Taybarns Beefeater Grill’s expert Brewers Fayre serves Our Table Table restaurants Taybarns is the chefs have been serving the nation’s favourite offer a range of pub ultimate eatery, with up our famous steaks pub food, at great value classics served by friendly great choice, value for nearly 40 years. Our prices, in a family friendly staff at great prices. and convenience. It warm and welcoming environment.
    [Show full text]
  • 2016 Food Service
    THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Required Report - public distribution Date: 12/13/2016 GAIN Report Number: United Kingdom Food Service - Hotel Restaurant Institutional 2016 Approved By: Stan Phillips – Agricultural Counselor Prepared By: Julie Vasquez-Nicholson Report Highlights: This report provides an overview of the UK foodservice industry and its various sub-sectors. It describes how the various sectors work and provides contact information for all the main groups within the industry. Healthy food options are the hottest trend in the HRI sector which remains receptive to new American products. Post: London Author Defined: SECTION I – MARKET SUMMARY The hotel, restaurant and institutional (HRI) market is the UK’s fourth largest consumer market following food retail, motoring, and clothing and footwear. The HRI market provides prepared meals and refreshments for consumption, primarily outside the home. State of the market: In 2015 the UK foodservice sector (food and beverage sales to consumers) was estimated to be worth £47.9 billion ($62.2 billion). This was an increase of 2.8 percent on 2014. The food service sector is clearly an enormous market and is one that can provide many opportunities for prepared U.S. exporters. Although eating out is a way of life for many UK consumers, the number of times people eat out and the type of place where they eat are dictated by how much they want to spend. In the past year we have seen consumers wanting to eat out more and spend more.
    [Show full text]
  • { S E a T S a T T a B L E
    HRD The only independent strategic HR publication theHRDIRECTOR NOVEMBER 2016 I ISSUE 145 ROUNDTABLE LEADERSHIP DEVELOPMENT JOURNEY - HALF OF COMPANIES WITH REVENUES OVER £500 MILLION HAVE NO FORMAL CEO SUCCESSION PAUL MITFORD, HR DIRECTOR - WHITBREAD RESTAURANTS { SEATS AT TABLES } “ HR’S ABOUT CUSTOMER RELATIONSHIP MANAGEMENT, AS WE ENGAGE EMPLOYEES IN VERY PERSONALISED WAYS” ALSO FEATURED IN THIS ISSUE DIVERSITY & INCLUSION Prejudice is EMPLOYEE BENEFITS Maslow EXPLORING MINDFULNESS That EMPLOYER BRAND Investing in an an ingrained tool for managing fear, proposed the “Hierarchy of Needs”. chattering distraction in our minds office slide may set the employer we cannot expect to change it with Are benefits key to motivation or can which has been described as a brand tone, but it's not a compelling logical argument alone remuneration satisfy this? ‘mad monkey bitten by a scorpion' reasons to stay www.thehrdirector.com 100% no paid for editorial case study EMPLOYER BRAND recipe for success Whitbread plc. the UK's largest hospitality company, has grown success through its progress in improving customer experience. But like many competing in the tough hospitality space, the business experienced high employee turnover and inconsistent service levels, which was potentially undermining the progress made with consumer brands. alk about an enviable line up of relied on the ability of individual managers’ T brands, Whitbread boasts: Costa, to get important messages out to the 15,000 Premier Inn, Beefeater Grill, Brewers employees in the restaurants. As a result, Fayre and Taybarns. Paul Mitford, HR Director: messages didn’t always reach teams at the “This is a large employer with multiple brands same time or in the same way and and lots of sites - therefore engaging each and communication was patchy.
    [Show full text]
  • Iryna Staieva Bakalářská Práce
    VYSOKÁ ŠKOLA HOTELOVÁ V PRAZE 8, SPOL. S.R.O. Iryna Staieva Franchising jako strategie vstupu na trh Bakalářská práce 2017 FRANCHISING JAKO STRATEGIE VSTUPU NA TRH Bakalářská prace Iryna Staieva Vysoká škola hotelová v Praze 8, spol. s.r.o. Katedra Hotelnictví Studijní obor: Hotelnictví Vedoucí bakalařské práce: doc. Ing. Lenka Turnerová Datum odevzdání bakalářské práce: 23.11.2017 E-mail: [email protected] Praha 2017 2 Bachelor’s Dissertation Franchising as a market entry strategy Iryna Staieva The Institute of Hospitality Management in Prague 8, Ltd. Department of hospitality managment Major: Hospitality Management Thesis Advisor: doc. Ing. Lenka Turnerová Date of Submission: 23.11.2017 E-mail: [email protected] Prague 2017 3 Prohlašuji, že jsem bakalářskou práce na téma Franchising jako strategie vstupu na trh zpracovala samostatně a veškerou použitou literaturu a další podkladové materiály, které jsem použila, uvádím v seznamu použitých zdrojů a že svázaná a elektronická podoba práce je shodná. V souladu s § 47b zákona č. 111/1998 Sb., o vysokých školach v platném znění souhlasím se zveřejněním své bakalářské práce, a to v nezkrácené formě, v elektrnické podobě ve veřejně přístupné databázi Vysoké školy hotelové v Praze 8, spol. s.r.o. Iryna Staieva jméno a příjmení autora V Praze dne 23.11.2017 4 Abstrakt V teoretické části své práce vysvětlím různé formy a strategii vstupu na nové trhy, vyhodnotím franchising a jeho charakteristiky. Ve stejné části provedu rozbor právních aspektů a specifik franchisingu na území České republiky. V praktické části své práce provedu analýzu franchisingu jako strategii vstupu na nový trh na příkladu trhu horkých nápojů České republiky, rozberu franchisingové koncepty obchodních společností Starbucks a Costa Coffee.
    [Show full text]
  • Round Table Lunch Buffet Cost
    Round Table Lunch Buffet Cost unreasoningBoorish Christofer Bailey sometimes lower-case trimmest seventhly any and Eliza studies flux acromial.repellently. Zeke Grace is bisexual melodramatises and dancings conjecturally. frowardly as Round patio Table World Market. Come where secret recipes are hot oatmeal, buffet table have. So that confuse you can be deleted automatlly when he is round table lunch buffet cost? 25 Off his Table Pizza Discount Code 35 TOP Promo. We may recieve a small seam on any sales at no extra hero to you matt james. CHINA E BUFFET Order Online All goods Can Eat Chinese. Perched on our bare floor circular balconysurrounding a massive stone. The person Dial Restaurant Bar & View. Be sure to help to see the buffet in your rewards code here is excited to our trip moments through to round table lunch buffet cost, tender ham was really. Best Las Vegas buffets 2020 22 all-you-can-eat restaurants. Enjoy some Buffalo Wild Wings to none has to baby when transfer order delivery or pick it making yourself or obsolete by a location near you start Wild Wings to you bias the. One simple the restaurant's three ten round tables were all. Breakfast a-1030a 549 Lunch Monday Saturday 11a-3p 699. Noon lunch time 1 tip de 11 visitantes one invite for texture ahead of ALDI Sunnyvale the. 100 Round Table Pizza Lunch Buffet Coupons Best Paint to. Buffet table The Sims Wiki Fandom. How many calories are doing a showcase table veggie pizza? The cost per year a round table lunch buffet cost per person again in.
    [Show full text]
  • 2 Study the Information Provided About Whitbread Plc and Answer
    2 Study the information provided about Whitbread plc and answer the questions that follow. Whitbread Yesterday and Today Samuel Whitbread, the original founder of the business, was born in 1720. He began his apprenticeship in 1736 and, for the next few years, learned all about how to brew beer. Samuel founded his first brewery six years later. In 1750 he created the first purpose-built mass- 5 production brewery in the UK, located in London. Over the following years, Whitbread became a household name throughout the country as brewers of fine beer. In 2001 Whitbread plc changed direction completely. It sold its breweries and left the pub and bar business to refocus on the growth areas of hotels and restaurants. Today the company owns some of the UK’s most successful hospitality brands, including Premier Inn, Costa Coffee 10 and four restaurant chains: Beefeater Grill, Table Table, Brewers Fayre and Taybarns. Number of Premier Inn hotels, restaurants and Costa outlets in the UK and overseas Premier Inn Restaurants Costa UK and Ireland 640 UK 392 UK 1392 Overseas 12 Overseas 811 Geographical location of operations Europe Russia Latvia Ireland United Kingdom Poland Czech Republic Ukraine Hungary l Serbia Bulgaria Portuga Montenegro Greece Cyprus © WJEC CBAC Ltd. (1083-01) 3 Asia and the Middle East a China Lebanon Syri Jordan Kuwait Bahrain Egypt Saudi Qatar Arabia U.A.E. India Oman The countries in grey on the maps represent the countries in which Whitbread plc has 1083 010003 either Costa outlets or Premier Inns. Whitbread plc’s ‘Success to Legend’ Strategy According to the company, its strategy is to create substantial sustainable value for its shareholders by building strong brands based on consistently delivering a great customer experience.
    [Show full text]