City Link's High-Speed Electronic Tolling
CASE PROGRAM 2007-91.1 City Link’s high-speed electronic tolling (A) The tolling systems went live without a glitch at 1 am Monday the 3rd [of January 2000], a national public holiday. Charges now apply at three toll points located at the Tullamarine section, the elevated roadway between Racecourse and Dynon Roads, and the Bolte Bridge… Although fewer motorists were on the road, demand for e-Tags was strong. Since the 23 December announcement [that tolling would begin 3 January] more than 45,000 e-Tags have been ordered, bringing the total sales to date to almost 400,000. The first day of tolling, CityLink’s 132629 hotline fielded more than 20,000 calls. The continued demand throughout the week prompted Transurban to announce the availability of a second hotline for general enquiries… Transurban Managing Director Kim Edwards said the company was pleased with the recent developments and expressed appreciation for the public’s patience during recent delays. “We are thrilled to deliver the completed Western Link to Melbourne’s motorists, who will now get the full benefit of the project’s leading-edge technology and design,” he said. Extract from: fasttrack, Transurban CityLink executive information newsletter, January 2000. In August 2000, Transurban City Link chief executive Kim Edwards announced that his company’s damages claim against the consortium Transfield-Obayashi Joint Venture (TOJV) for delays and difficulties with the 22-km City Link tollway was ________________________________________________________________ This case was prepared from published information by Susan Keyes-Pearce, MBA 1998 and Professor Michael Vitale of the Centre for Management of Information Technology at the University of Melbourne.
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