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LONDON VOLUNTEERS IN AWARDS 2014 FOREWORD

London has an unrivalled range of museums, from world-class institutions to smaller local treasures. They are an asset to our city and their success is in large part due to the hard work and commitment of the dedicated volunteers who give their time, as well as bring their knowledge and enthusiasm. Our own Team London volunteering programme shines a light on the generosity and public spiritedness of Londoners and I congratulate all the individuals being recognised at this year’s London Volunteers in Museums Awards.

Boris Johnson Mayor of London

London’s museums are among the best in the world and it is important we recognise the important role that volunteers play in making sure they these attractions can continue to enthral Londoners and visitors. Team London also provides opportunities and encouragement for Londoners of all ages and backgrounds looking to support their city and to better themselves, by giving up some of their time. We are proud that already thousands of people are helping out in the capital, but we will always welcome new volunteers who would like to get involved in the variety of interesting, exciting, and challenging opportunities we have available.’ LONDON VOLUNTEERS IN MUSEUMS AWARDS 2014 Veronica Wadley Senior Advisor for Team London, Volunteering, Charities, and Sponsorship BEST TEAM

WINNER: The Family Tours volunteer team has HIGHLY COMMENDED: learning journey that this opportunity has When asked “what could have been done Family Tours, widened access to the Depot Interaction Team, been making possible since 2010. better?”, one child aged 6 commented “We for family audiences, by developing and could have made better hats, but the ladies London Transport Imperial War Museums Learning Volunteer Team, Museum Depot leading family tours for the first time. The [supervising] couldn’t have done better”. team come from a range of backgrounds Imperial War Museums (IWM) is a 5 branch and bring a mix of skills; some were organisation which focuses on the causes, (Royal Museums ) RUNNERS UP course and consequences of conflicts explores the story of London long-standing volunteers with collections Following a major conservation Tour Team, involving Britain and its Commonwealth and its transport system over the knowledge, others were volunteers on the project, Cutty Sark re-opened in April London Transport Museum since 1914. last 200 years, highlighting the LTM family programme. The group have 2012, beginning a new chapter in the Collections Team, powerful link between transport shared their skills and together developed Our 3 London Branches (the Churchill War extraordinary life of the last surviving and the growth of modern London, an engaging, popular family tour. Rooms, HMS and IWM London) , the fastest and greatest of her Conservation and Collection Care culture and society since 1800. The volunteers delivered the tours in pairs, are supported by some 434 volunteers time. April 2012 also marked the launch Volunteer Team, who deliver a range of support services to of the ship’s new learning programmes, The Museum Depot at Acton to ‘bounce off’ and support one another Museum and Archive Service museum staff and visitors in both front of and we now have a team of 14 volunteers holds the majority of the Museum’s but the whole team brought a willingness to volunteer team, house and behind the scenes roles. supporting over 70% of our family learning collections which are not on display break down barriers, challenge themselves activities. Economic Botany Collection Team, and support their fellow tour guides. They Our Interaction Volunteer Team help deliver in the main Museum in Covent Royal Botanic Gardens, Kew Garden. It opens to the public for are united by a real desire to see families the Informal Learning Programme at all They’ve helped us build a very positive inspired by the Depot. special events, including themed 3 London Branches. We believe they are reputation for our family learning Garden Team, open weekends and guided tours. One of the key successes mentioned by worthy contenders as a big part of their programme and they greatly enhance Museum of the Order of Saint John success has come from their ability to the quality of what we offer; feedback families is the patience, knowledge and Holocaust Survivor Team, work as a team despite a broad range of continually praises ‘our friendly and engaging approach of the tour guides: Top: David Southworth Jewish Museum Middle L-R: Richard West, Stephanie O’Neill- ages, abilities, previous knowledge and life helpful volunteers’. Recently, they helped “My son has learnt so much today and Winbow, Richard Moules experiences. at our Pirate Party family day, and were Room Steward Team, thoroughly enjoyed himself. He has Autism Bottom L-R: Richard West, Paul Bogalski, instrumental in its success. We would Strawberry Hill House John Campbell, Virginia Jenner On HMS Belfast the Team help introduce and ADHD and the staff had so much not have been able to run it without their visitors to key spaces on board bringing Sainsbury Archive Veteran Volunteers, patience and answered all his questions. support and, what’s more, they all happily these locations alive with both information Museum of They made a little boy incredibly happy, did dressed up as pirates. and artefacts. At the a fantastic and informative tour and are a Warship Conservation Team, the Team facilitate visitors’ enjoyment of This level of enthusiasm is what really credit to the LTM.” Imperial War Museums the Churchill Museum by the operation of makes the team stand out. From cheering the ‘Out of the Box’ mobile exhibitions unit visitors on in quoits competitions on the which includes a range of replica items Main Deck, to donning fancy head gear and linked to Churchill’s life and work. playing musical statues with toddlers, they throw themselves into activities with gusto. At IWM London’s new ‘Learning Stations’, funded by the Clore Foundation, the Team Not only have they supported the family help visitors to get close to history with the programme, they have also offered their use of original artefacts from both the First time and energy to other projects, such as and Second World War periods. The Team Kids in Museums Takeover Day. have developed as individuals through the BRINGING INNOVATION

WINNER: Mike did extensive research in to ASW’s Feedback from the ASW meeting was very HIGHLY COMMENDED: RUNNERS-UP Mike Smith, life and scientific work (much in his own positive with many saying how it was well Matt Taylor, Archive Team, time and expense). He then set about organised and great to learn more about Andrea Mountaine, Natural History Museum Vestry House Museum Museum of the Order and Gardens arranging the symposium from invitations to Smith Woodward. of St. John The Natural History Museum first leading experts and the Woodward family Vestry House Museum, housed in a former Without Mike’s tremendous input we Centenary Support Volunteers, opened its doors to the public to tracking down type fossil specimens workhouse in , explores the The Museum of the Order of St John tells Imperial War Museums would not have been able to hold the on Easter Monday in 1881, but and negotiating material on loan for the culture and history of Waltham Forest. a unique and fascinating story — the story Woodward Symposium and the Museum of the Order of St John — from its origins in Christi Morrison, its origins go back more than conference. Matt has transformed the Museum’s would know a lot less about one of its key eleventh century Jerusalem, through to its Science Museum 250 years. Volunteers have been engagement with new audiences via His incredible work resulted in highlighting palaeontologists. We hope the success role today with St John Ambulance and the involved with the Museum since social media, using innovative and creative Delwen Samuel, an important collection in an innovative and of the symposium will encourage others St John Eye Hospital in Jerusalem. its very conception however the novel way. Through this symposium Mike to do something similar to promote their ways to get people involved online. This Strawberry Hill House has included arranging and recording programme was only formalised in was able to provide the collections. Part of the Museum’s collection is a vast, Exhibition Research Team, interviews and podcasts with artists, poets the early 90’s. Today we have over with extra information about the Woodward and as yet uncatalogued, archive. London Canal Museum medals they have in their care, enhancing and museum staff, running competitions 500 volunteers involved across the The Archive Team have worked together knowledge and promoting their collections. and finding new ways to get people Niall Devitt, Museum and around 80 million to create box lists and reading room excited about the collections. His skills, London Transport Museum documents in support of a successful specimens; as the largest and commitment and sense of fun are hugely HLF bid, which will see the Museum’s Richard West, most important natural history appreciated by the whole team. Followers First World War archive made readily London Transport Museum collection in the world. on Facebook have risen from 100 to over available for consultation by researchers 600, and our newly launched Twitter Mike began as a volunteer with the for the first time. Fossil Fish Section three years ago by account is already attracting a strong helping to re-box specimens in specific following. Ann, a qualified archivist, trained and conservation grade material, improving worked alongside Angela and Mark in access and ensuring specimen longevity. order to ensure an efficient process and More recently, Mike suggested holding a the continuation of relevant skills within the meeting to honour the 150th Anniversary Museum volunteer team. Great progress of the birth of Sir Arthur Smith Woodward has been made, and thanks to the team’s (ASW), an eminent Fossil Fish researcher. hard work and commitment, they have He volunteered to organise the meeting, changed the way the Museum works with with support from NHM staff. This was its archive. well above his usual volunteering role and expectations the section and Museum had placed on Mike when he started.

Mike Smith with ASW display and poster GOING THE EXTRA MILE

WINNER: Ian leads by example and has been an the artefacts has not been compromised HIGHLY COMMENDED: RUNNERS-UP Ian Corfield, RAF Museum inspiration to other volunteers on the and they ensured that safety measures to Graeme Tipp, Cutty Sark Jill Morley, Vehicle Team. He has changed his days at protect both the vehicle and the Museum Book Team, () Horniman Museum Museum of the Order of St John The Museum the Museum to assist with the training of were in place. Both vehicles will form a Graeme has volunteered since the re- and Gardens is Britain’s National Museum of our apprentices and has co-operated fully dynamic part of our new, major exhibition Christian Kile, Aviation and operates on two with the Leaders of the Aircraft and Marine featuring air forces in the First World War. opening of the Cutty Sark in April 2012 The Horniman stores in Greenwich Sir John Soane’s Museum publicly accessible sites, one in Craft teams to direct the members of the It is safe to say that we would not have and has made an incredibly valuable are home to a team of 15 staff and 10 London and the other at Cosford volunteer workforce to where they can be contemplated taking on this project without contribution to the ship, helping in a wide volunteers who work on collections Dalia James, variety of ways, bringing both knowledge in the West Midlands. Ian is most effective. All of this has contributed such an active, competent and supportive management, documentation and Elaine Ryan, and enthusiasm on board. He was the the Team Leader of the Vehicle enormously to the high standard of vehicle team. It is also true that the main photography of the fantastic collections. Vestry House Museum & William Morris conservation and display of our large three- reason this volunteer team is so committed ship’s first ‘Explainer’, helping visitors to Team in London. He inherited Jill really does go the extra mile for us in Gallery dimensional artefacts. and so valuable to us is because of Ian’s engage with the ship’s stories, understand a long-established team which not only the work she’s done, but also leadership. her structure and experience what life was Gordon Thorpe, literally with her epic 1.5 – 2 hour journey had become less effective over Most recently, Ian’s team has restored to like for the crew. He uses his excellent Imperial War Museums to get to us! She came to us after being the years but with patience, running order two of our road vehicles interpersonal skills to entertain children, made redundant and has been volunteering Guy Bloom, Museum of London understanding and determination dating from the First World War and families, overseas visitors, maritime for almost 3 years working on a project Ian has built an active volunteer are thus able to demonstrate how they enthusiasts and day-trippers alike. Ian Read, London Transport Museum to reorganise, consolidate and index our workforce who make an operated in period. They paid meticulous attention to detail, so that the originality of In addition he assists with the on-going acquisition paperwork and files. Jane Tomkins, outstanding contribution to the maintenance of the ship by helping to The Geffrye The work she has done has made a huge work of the Museum. repair and maintain wooden fixtures and impact on our efficiency and records Janet Allman, Vestry House Museum & structures on board and cleaning the brass management as the files are now tidy, William Morris Gallery fittings. This is crucial work which also consistent, manageable, and, most demonstrates to visitors how we are caring Jim Farbon, Museum of London importantly, useable. This in turn has had for our 145-year-old ship. a direct and major impact on our work John Hart, London Transport Museum Graeme is reliable, incredibly dedicated towards re-accreditation. Katie Tomkins, Museum of London (in all weathers) and a very positive and Jill is a brilliant representative of how friendly team member. He’s given hundreds Lynda Gordon, Jewish Museum beneficial volunteering can be to the of hours to the ship and even helps to volunteer and employment seeker as well Sajia Alkozi, House attract visitors to Cutty Sark remotely, as the employer and so we are thrilled that via a promotional film which includes his Sue Ann Gladhaug, Strawberry Hill House she is getting the recognition she deserves. personal highlights of Cutty Sark. He can Simon Manton Milne, Imperial War be seen in person at the end: Museums http://youtube/54mlG3aL2fY Tony Ricks, London Canal Museum

V Factor Volunteer Leader Team, Natural History Museum

Volunteer Office Support Volunteers, Ian Corfield Imperial War Museums DEVELOPING IN A ROLE

WINNER: Naomi began volunteering at the Horniman HIGHLY COMMENDED: She has also been a firm advocate of the RUNNERS-UP: stores in December 2011. During this time Archive in her blog, sharing what she has Naomi Russell, Clyo Parecchini, Andrew Price, Museum of London Horniman Museum she has worked on a range of projects Museum of London learnt in the role and encouraging others and Gardens including repacking, cataloguing and to get involved. Here’s her account of her Caroline Gray, Science Museum photographing difficult to identify objects Clyo is a volunteer at the Museum of first training day with us: The Horniman stores in Greenwich and researching a complex historic loan-in London’s Archaeological Archive, the http://tinyurl.com/o7qocmn Dean White, are home to a team of 15 staff project. From the beginning she has shown largest of its kind in the world, and which London Transport Museum Depot We know that she will keep challenging ambition and has continued to develop includes evidence from 8,500 different and 10 volunteers who work herself in the future, and are thrilled that she David Clark, London Transport Museum on collections management, her skills and seek out opportunities excavations from London in its collection. The Archive has been funded by Arts is part of our team. Gemma Jeans, Natural History Museum documentation and photography for her own personal and professional Council England to expand its public development. It is this enthusiasm and Francesca Piacentini, Hazel Beale, of the fantastic collections. programmes since 2012, including to commitment that has led to her getting paid Museum of , Bexley Heritage Trust schools and family audiences. work in the museum sector. Packaging & ( & Danson House) Clyo started as an Archaeology Family Naomi is a prime example of how to The features over Jennie Kendall, William Morris Gallery and Schools Volunteer last January, a develop within a volunteering role. She 12,000 original items of household and completely new volunteer role which Rosemary Sandiford, has not only progressed in her capacity as global brands, toys, sweets, fashions, ranges from delivering storytelling sessions Strawberry Hill House volunteer at the Horniman in the specific posters and magazines. The fascinating to under 5’s to assisting teenagers on a roles she has undertaken, but has shown story unravels from Victorian times, decade Roberto Rossi, real excavation. To some this might be a how to develop a fledgling museum career by decade to the present day. The Museum Museum of the Order of St John daunting undertaking (especially if you through diligence and commitment. Her of Brands is located just two minutes’ aren’t fluent in English) yet Clyo is the first to Sajia Alkozi, Museum positive attitude and willingness to help walk from in , Naomi Russell put herself forward when new opportunities have made her a pleasure to work with and London. consequently she has become, and will present themselves, including assisting in continue to be, an asset to the museum sessions for autistic children, developing Francesca has really gone above and profession. session concepts and stepping in when we beyond to learn as much as possible about are short of other help. Intellectual Property and Branding. She has done a lot of independent research Clyo has generously shared her talent and understands what a complex subject and skill as an illustrator with us too. Her IP is but she still manages to deliver the ability to combine her artistic skills with her research in an interesting and fun way to new archaeological knowledge enabled education groups – a great achievement! her to bring our under 5’s mascot, Morti Francesca has really developed into a highly the Mouse, to life in a variety of ways for experienced Education Volunteer who has our workshops (from being a pirate to been integral in training others and sharing Shakespeare!). her skills and experience on Intellectual Property making it a fun and accessible subject for FE students. LONG SERVICE

WINNER: Sheila Thompson started volunteering at Sheila celebrated her 80th birthday last HIGHLY COMMENDED: As part of her role on the Friends Always immaculately presented, witty Sheila Thompson, Kew in 1996 as part of the Fern Volunteers year, and when not at Kew she enjoys time Jude Viscardi, Committee, Jude organises the annual and with a smile, Suzanne is incredibly Royal Botanic Gardens team set up in 1993. She has kept the team with her husband, four children and many Strawberry Hill House fundraising quiz and produces the well read and speaks several languages (The Herbarium), Kew going for more than 18 years and has been grandchildren. newsletter, Serendipity, which in 2005 allowing her to engage with all of our from the start its social heart. The Fern Strawberry Hill House is Britain’s finest won the British Association of Friends visitors. She will go out of her way to find Herbaria are collections of dried Volunteer team are part of Kew research example of Gothic revival architecture and of Museums award for Best Newsletter. something to suit everyone who walks preserved plant specimens and curatorial section in the Herbarium. At interior decoration. It began life as a modest Somehow Jude even found the time to through our doors, making all feel very that document the variety and the request of researches and/or curators house in 1698, transformed between 1747 co-author a book on the restoration of the welcome. I have never heard her complain distribution of plants and fungi. they have over the last 18 years databased, and 1792 into the extraordinary creation house which was published in 2007. or moan, and she always keeps her calm and for most also geo-referenced, more you can see today by Horace Walpole, with the most challenging guest. Suzanne They represent a reference Now the house is open to the public, and than 80,000 herbarium specimens. This son of England’s first Prime Minister is often found dog-sitting the furry friends collection with many and varied 4 very successful years have passed, Jude represents more than 14% of all specimen Robert Walpole. The Strawberry Hill Trust of the neighbourhood, knows everyone’s functions including identification, is one of our most loyal and beloved tour records in Herbarium’s Electronic was formed in 2002 by a group of local name and will always make sure they guides, often available at short notice, as research and education. At Kew, Catalogue. This has been a significant people with a mission to save Strawberry receive a nice card or note for successes, well as an excellent asset in Front of House, the Herbarium with its 7 million contribution to Kew’s science and it would Hill House; in October 2010 the house anniversaries and important occasions. working weekly sessions to greet visitors specimens plays a central role not have been possible without Sheila’s opened to the public following a £9 million and provide a warm welcome in the shop. As if two days a week for us was not in its research. We are actively personal contribution, which is truly restoration. enough, Suzanne also volunteers at the seeking to make the collections outstanding. Jude is one of the most valuable members Suzanne Pinkerton, Parish church, during concerts, watering more widely accessible through our of the team, having been with us since 1996 and flowers and doing guided tours around digitisation programme. when she trained as a tour guide. Jude Museum the graveyard which has some very was a founding member of The Friends of Burgh House is a beautiful Queen Anne famous residents. Burgh House wouldn’t Strawberry Hill in 2000 and persuaded her gem, steeped in over 300 years of history. and couldn’t be what it is today without husband to join the board of Trustees in The House was used as a private residence Suzanne. 2002. for much of its life, but it is now open to RUNNERS-UP: In the run up to the restoration, Jude was the public for free, four days a week as involved with fundraising, giving tours of the an independent charitable trust for arts, Ann Wallace, house, running the shop and even providing heritage and the community, featuring Horniman Museum and Gardens refreshments. Many of these tasks local artists and musicians, a permanent Fred Ivey, London Transport Museum happened under challenging circumstances museum on local history and programmes before the restoration began, when ceilings of arts engagement with the community of Joyce Knox, leaked and the house was literally crumbing all ages. The Geffrye Museum of the Home around them. Jude kept going, never It is my opinion (and many others) that Maggie Murray-Smith, losing faith in the restoration process. As Suzanne is a National Treasure! She Museum of London we approached the official opening in has been a volunteer; two days a week October 2010 she spent long days and Sybil Hunot, Museum of London come rain or shine at Burgh House and nights making sure everything was ready, Hampstead Museum for 25 years, and is Terry Walton, and providing vital support to an extremely approaching a very special birthday. Museum of the Order of St John fatigued team of staff members. Sheila Thompson in the Herbarium SPECIAL YOUTH

WINNER: Issey is a volunteer within the museum’s HIGHLY COMMENDED: RUNNERS-UP: Issey Rhys-Scott, Youth Programme: she is an enthusiastic Cathy Hensman, Natural Jack Kafka, and supportive member of the Youth Jack O’Riordan, The Geffrye Museum History Museum Strawberry Hill House London Transport Museum Advisory Panel (YAP) and the Centenary of the Home The Learning Volunteer Programme at the Our team of gardening volunteers are a Celebrations Steering Group, as well Louise Bascombe, The Geffrye Museum is one as engaging in additional volunteering Natural History Museum, enthuses and vital resource in the effort to restore Horace Horniman Museum & Gardens of London’s most friendly and opportunities at the museum, such as inspires visitors about the natural world Walpole’s garden to its 18th century London Transport Museum enjoyable museums. Its setting event and project support and workshop using real Museum specimens in unique splendour. Volunteers also played a major Sarita Taylor, is in the former alms-houses of facilitation, and beyond the museum, learning experiences throughout the part in the creation of a community galleries. and in assisting outreach groups in the the Ironmongers’ company, 18th representing the museum and YAP in learning aspects of the garden and enjoying sector skill-sharing events. Cathy began volunteering as a family century buildings with attractive the space. period gardens, located in She has been a passionate member of alongside her mother in June 2007 when , East London. The the YAP since 2012, and in the past year she was 10 years old; she has now been a Jack is a young man with the ability to Geffrye explores the theme of the alone she has delivered speeches about part of the Learning Volunteer Programme brighten up everyone’s day. For over for 14 years, enthusing and inspiring visitors a year, he has come with his carer to home over the past 400 years, youth engagement to her peers and sector representatives and contributed to the of all ages about the natural world. the Community Gardening sessions at from around 1600 to the present Strawberry Hill House every Tuesday design, planning and content of important Cathy is an inspirational young volunteer, day. It has a lively programme of afternoon and willingly sows, transplants, museum resources such as an exhibition, contributing to, working alongside and special exhibitions that broaden weeds, waters and harvests with the team project blog http://tinyurl.com/loznwe6), supporting a wide variety of volunteers and and explore our core themes of the of volunteers, helping out anyone who asks interactive timeline http://tinyurl.com/ audiences. She has actively encouraged home, as well as an extensive and and always seeing the job through. l3ehwpq and young people’s audio tour. other young people to volunteer their time innovative learning, education and Issey Rhys-Scott both at the Natural History Museum, and He positively enjoys the long walk to the engagement programme. also for other organisations e.g. sports / compost heap - especially if he can show youth centres, schools and other Museums. a newcomer the ropes - and is always the first to volunteer to fill up the watering cans She engages with school children and and fetch the tools. As the hour nears 3pm, young people helping them to understand he starts hinting that it’s time for tea which the importance of volunteering and its pleases the other volunteers as his polite role in our society – ably demonstrated and smiling reminders mean they all get by having successfully encouraged fellow their cuppa on time. young people to volunteer at our Museum. He loves a bit of banter, enjoys telling Cathy has developed within her role by passers-by what we do and why we do supporting, encouraging and training new it and the sound of his laughter is always volunteer recruits via peer-to-peer learning. ringing round the garden. More than this, She has natural interpersonal skills to make he’s such a gentle young man; he puts young people feel particularly at ease and is others at their ease and makes Community a well-loved member of the team. Gardening a totally inclusive and welcoming activity for all. SUPPORTING, MANAGING AND ENCOURAGING OTHERS

WINNER: More recently he transformed HIGHLY COMMENDED: this might benefit both the museum and Horniman volunteers (and supervisors and Glynn Davis, archaeological collections information Ali Thomas, the volunteer. In addition, Ali ensures that managers) which she has developed and Museum of London online, by involving volunteers in an Natural History Museum training opportunities are available to delivers herself. educational digitalising programme taking enhance volunteers’ skills and knowledge Jayne delivers approximately 45 training Glynn Davis has played a crucial a one-person repetitive task and turning The Natural History Museum is home to the by either arranging relevant training and/ sessions each year, and last year this part in developing best practice it into a nine-person, engaging learning largest and most important natural history or announcing visit opportunities to benefitted 261 individuals. I believe we are for volunteer management at the experience for volunteers. This enterprising collection in the world. It has seen its other organisations. These efforts in a unique position, as I wouldn’t expect volunteer role has stemmed new volunteer- annual visitor number gradually increasing in fostering strong connections and Museum of London since he joined to find this range of training expertise in led research regarding the objects, made from 1.6 million in 1987/88 to > 5.2 million in partnerships between the museum and its in 2008. His various roles have all volunteer managers as a matter of over 600 artefacts accessible online and is 2012/13. It is a world-class visitor attraction volunteers. all been grounded in providing course. I also believe it enables us to be truly innovative in the way volunteer roles and a leading science research centre that worthwhile opportunities for Ali’s dedication towards her volunteers is of more inclusive and provide a safer and can benefit museums, volunteers and the has the privilege of support from over 500 volunteers, with reciprocal benefits the highest level and why we all think she more stimulating experience for individuals wider public audience alike. volunteers. for organisation and volunteer alike, deserves the Special Award for Volunteer participating in the programme. By a key philosophy in his approach to Glynn has also been one of the most While managing the welfare of 400 diverse Management. extension, our visitors’ interactions with volunteers for the Natural History Museum, involving volunteers. active ambassadors for volunteer volunteers are high quality and positively management within the organisation and through the Behind-the-Seen volunteer Jayne Williams, Horniman influenced by the ongoing investment of As one of the founders of the Museum of the heritage sector. His work has helped programme, the opportunity of giving each Museum and Gardens time and care that this training represents. London’s Volunteer Inclusion Programme, volunteer individual attention has to be devise volunteer procedures and policies, The Horniman Museum and Gardens is Glynn made major advancements in lower than that of one to one supervision, Jayne has made an outstanding inspired other departments to develop an inspiring, surprising, family-friendly, diversifying volunteer recruitment; building let alone supporting and encouraging at an contribution to our programme and the volunteer roles and other institutions to free attraction in South London’s Forest relationships with local volunteer centres, individual level. However, Ali is different and volunteers who participate in it. create volunteer schemes off the back of Hill. The Museum and Garden have been groups with extra needs, universities and Glynn Davis she continues to impress us by taking great presentations at conferences and seminar open since Victorian times when Frederick RUNNERS-UP: traditional recruitment methods, to create effort to know each volunteer individually, days (e.g. NHM’s V-Factor) John Horniman first welcomed visitors volunteer teams formed from an inclusive regarding their strengths, interests and Amy Pargeter, Vestry House Museum into his house and extraordinary collection mix of people. He is currently working alongside the past experience. Whenever one talks with of objects. Since then, the collection has Barry Le Jeune, Museum’s HR team to install best practice her, s/he senses that she knows him/ His work in London’s Outer Boroughs grown tenfold and includes internationally London Transport Museum for volunteer management across the her well. Even if one goes to her office includes setting up projects and advising important collections of anthropology Museum of London with the ambition to unannounced, despite the demand of her Emma Bernard, Natural History Museum best practice with the Harrow Museum and musical instruments, as well as an attain the nationally recognised Investing in role, she always manages to find time to (winner of best team project 2011), acclaimed aquarium, natural history Eli Bligh-Briggs & Hannah Steele, Volunteers accreditation. make you feel welcome, appreciated and Kingston-Upon-Thames Archaeological collection and 16 acres of garden. London Transport Museum supported. Society and project managing the first Jayne is our Volunteering Manager who Eleanor Pile, Strawberry Hill House of the ‘Unearthing London’ projects in Her enthusiasm for the museum and for oversees the whole volunteer programme the London Borough of Hounslow. Other the people she works with is infectious. Kevin Price, Imperial War Museums and has always impressed me with her collaborative projects include setting up Although she notifies us collectively about passion for ensuring volunteers have Kevin Tuck, Natural History Museum schemes with the Thames Discovery new projects via ‘Volunteer Updates’, the best possible experience. Jayne’s Programme and most recently The Royal she also goes an extra mile to present Laura Whitman, Imperial War Museums professional experience as a trainer has Armouries, of London. new openings separately to individuals been accrued over a varied career and Vashti Sime, Sir John Soane’s Museum based on his/her strengths, interests and translates into a whole suite of training for experiences, especially if she feels that The LVMA Steering Group would like to thank the following individuals and organisations for their generous assistance and support of this year’s Awards (without whom this event would not have been possible)

Adam Cooper (Cultural Policy Officer, Jewish Museum Mayor of London’s Office) (with special thanks for hosting)

Bethlem Royal Hospital Museum of London

Bexley Heritage Trust

Charles Dickens Museum Nicola Deeprose (Science Museum)

Courtauld Institute of Art

Freud Museum Clive Pankhurst (Head of Volunteering, Diabetes UK) Fulham Palace Royal Museums Greenwich Fusilier Museum Science Museum The Geffrye Museum Sir John Soane’s Museum Grazina McCarthy (Science Museum) Sue Barnard (Relationship Manager, Museums (London) ) Horniman Museum and Gardens Natural History Museum (with special Hunterian Museum thanks to the Design Studio Team)

Imperial War Museums William Morris Gallery

LONDON VOLUNTEERS IN MUSEUMS AWARDS 2014