Update on Customer Value Strategy December 17, 2020
RNS Number : 9286I Reach PLC 17 December 2020
17 December 2020
Reach plc
Significant milestone of 5 million customer registra ons achieved
Reach ID trialled in first commercial campaigns
Reach plc ("Reach", the Company") today updates on progress on its Customer Value Strategy, launched in February of this year:
● Over 5 million customers have now registered with Reach across its online newsbrands, newsle ers, hyperlocal site InYourArea, and other websites ● The Reach ID unique iden fier that provides data and customer insights across a user's ac vity with Reach sites has been successfully delivered and is being used in a series of trial adver sing campaigns ● Q4 digital revenue performance is on track to be the highest on record, and expected to exceed 20% year on year growth
Commen ng on the news Chief Execu ve Officer Jim Mullen said:
"With customer registra ons significantly ahead of our ini al target at 5 million, and our digital revenues con nuing to go from strength to strength, we are now focused on the next phase of our strategy, which will u lise enhanced data and insights with the Reach ID being key to that.
We are pleased to deliver the Reach ID, our proprietary customer insight pla orm, and the early results from these commercial trials show there is a clear opportunity to increase yields from adver sing campaigns by offering a more data-led approach.
We will con nue to build on the poten al of the Reach ID during 2021 with customer insights driving new product innova ons and commercial partnerships, offering enhanced value to adver sers through improved returns on campaigns and driving even greater engagement with our content."
Customer Registra on Growth
The Reach Customer Value Strategy builds on the Company's leading scale audience - the biggest of any commercial news publisher in the UK. Over 42 million unique visitors access Reach sites every month - from na onal brands such as The Mirror, The Express and The Star to leading regional brands, including the Liverpool Echo and Manchester Evening News. Customer registra ons have been a key focus for Reach as these are the first step to securing insights into customer behaviour. This data is then used to drive improved customer experiences and to offer opportuni es to brands to adopt be er-targeted campaigns, customer offers and commercial partnerships. Achieving the 5 million registra on milestone is a major step towards reaching the Company's 10 million target by the end of 2022. Registered customers already show increased loyalty and engagement with Reach sites as they respond to newsle ers and updates, access the hyperlocal site InYourArea or register for the opportunity to comment on news stories.
Delivery of Reach ID
The Reach ID is a key element of the Customer Value Strategy as it enables the Company to build a more detailed picture of its users, which in turn will enable enhanced data and customer insights. These insights will drive improved customer experiences and provide opportuni es for brands to launch more targeted campaigns and offers to Reach customers. The ini al trial campaigns ran during November and December and cover a range of sectors from fashion retail to be ng and lo ery.
Moving forward, Reach will con nue to build its offering to brands and agencies during 2021 based on the enhanced data and insight offered by the Reach ID.
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