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A Rewarding Experience! ISSN 1361-1305 ISSN INSIGHTJUNE 2012 £5.50 www.irrv.net The monthly journal of the Institute of Revenues, Rating & Valuation A rewarding experience! That’s the view of Jane Worrell and Shepway District Council’s revenues team, as they look back on their 2011 IRRV ‘Revenues Team’ Performance Award win INSIDE: Collection & Enforcement Conference report • News & events • Keeping it civil in local taxation Regular items Features Chief Executive’s notes 05 Cover story 20 A rewarding experience! News and events 06 Education & membership 08 Running the Institute 10 From the archives 11 1884 is the year for the next stage of Gary Watson’s journey back into history Welfare reform 24 Back office processing 25 Legal view 26 Student council tax issues, asserts Alan Murdie, should not be taken lightly That’s the view of Jane Worrell and Shepway District Council’s revenues Shared services 28 team, as they look back on their 2011 Lessons must be learnt from central shared IRRV ‘Revenues Team’ Performance service failures, says Dominic Wallace Award win Alternative revenues 29 Technology 30 All may not be as well as it’s been portrayed on the Universal Credit IT scene, suggests Simon Bailey Doherty’s despatch 32 Viewpoint 34 IRRV INSIGHT IRRV Advertising © IRRV 2012. Reproduction in whole or (Hons); Robert Brown BSc FRICS FIRRV; T 020 7691 8996 in part of any article is prohibited without Tracy Crowe CPFA FIRRV; Carol Cutler Managing Editor Chief Executive E [email protected] prior written consent. The views expressed IRRV (Hons); Tom Dixon RD BSc (Est John Roberts David Magor, OBE IRRV (Hons) Editorial in this magazine do not necessarily Man) FRICS IRRV (Hons); Ian Ferguson Editorial Director Northumberland House John Roberts IRRV (Hons) represent the views of the Institute. IRRV (Hons); Geoff Fisher FRICS (Dip Lester Dinnie 5th Floor T 07952 659 258 Whilst all due care is taken regarding the Rating) IRRV (Hons) REV; Richard Guy accuracy of information, no responsibility FRICS (Dip Rating) IRRV (Hons) MCIArb; Art Director 303-306 High Holborn, E [email protected] can be accepted for errors. Any advice Mary Hardman IRRV (Hons) FRICS London WC1V 7JZ Tregartha Dinnie Ltd Don Tregartha given does not constitute a legal opinion. T 020 7831 3505 Ibex House, 5 Keller Close, Kiln Farm, MCMI; Gordon Heath BSc IRRV (Hons); Designers E [email protected] Milton Keynes MK11 3LL IRRV Council: IRRV President Roger Julie Holden IRRV (Hons) MCMI CMg; Clare Barker W www.irrv.net T 01908 306500 Messenger BSc (Est Man) FRICS FIRRV Caroline Hopkins IRRV (Hons); Kerry Macdermott IRRV (Hons); Tony Masella Roddy Clenaghan Enquiries W www.tregartha-dinnie.co.uk MCIArb REV; Senior Vice-President www.irrv.net David Chapman IRRV (Hons); Junior MRICS MCIOB FIRRV AFA F.Inst.AM; t Copy Editor Membership 020 7691 8996 IRRV Insight is produced by Tregartha Vice-President Richard Harbord MPhil Jim MaCafferty IRRV (Hons); Maureen Vicki Chastney Conferences 020 7691 8987 Dinnie Ltd on behalf of the IRRV. IGH CPFA FCCA IRRV (Hons) FIDP FBIM Neave Tech IRRV; Nick Rowe IRRV s Subscriptions 020 7691 8996 Publisher Unless otherwise indicated, copyright FRSA; Honorary Treasurer Allan Traynor (Hons); Peter Scrafton FIRRV FCIArb IN in this publication belongs to the IRRV. Tregartha Dinnie Ltd FCCA IRRV (Hons); Phil Adlard Tech IRRV MRSA (Hons); Angela Storey Tech 2 June 2012 ISSN 1361-1305 MlnstLM MCMI; Alan Bronte FRICS IRRV IRRV MCMI; Bob Trahern IRRV (Hons). Faculty review Editor’s welcome Faculty Board update 13 This month, Bob Trahern and the Local Taxation and Revenues Faculty Board tackle the MoJ enforcement proposals Revenues roundup 14 Get to know more about behaviour, and you’ll get more information from your customers, suggests Alistair Townsend “Welcome to the latest issue of Student focus 15 Insight, one of the key links between With exam season close the IRRV and its membership.” at hand, Bill Lovell is here to help It’s not the only link, of course, and our magazine always incorporates advertisements which highlight the many services the Institute has on offer. Whether it’s the latest publication, an event which focuses on your specialism, professional training, or one of our popular subscription services, you’ll find details here and of course on our website at www.irrv.net This month’s magazine brings you another award Benefits bulletin 16 winner, in the shape of the 2011 Revenues Team of Dave Hendy’s wish list includes less of the Year, Shepway District Council. The team are on hand to tell their tale at a time when many of you will ‘big brother’ and more of true localism! no doubt have just put the finishing touches to your 2012 award submissions. Third sector view 17 As ever, we try to balance our contributions between Colin Holden is back, with a roundup of the the professions represented by the Institute, and we major issues affecting the third sector aim to get the right mix of detail and ‘high level’ input too. Alan Murdie and Alistair Townsend are back to Valuation corner 18 offer help and advice on good practice in the revenues field, and Simon Bailey and the Department for Work Andrew Casstles focuses on contaminated and Pensions tackle Universal Credit implementation, land, and Geoff Fisher presents his own albeit from different perspectives. This month’s ‘what to see in East London’ guide ‘Valuation Corner’ turns its attention to contaminated land, together with a final Olympic update presented by Institute Past President Geoff Fisher. Amongst the many other features, Bill Lovell offers What’s in the next issue... a few last-minute tips for students sitting exams this – Paul Sanderson introduces a new month. If you are engaged in those preparations, and ‘Insight international‘ series if you have a tale to tell, whether it relates to your IRRV student journey or your ‘day job’, do contact me on – Management special with Sean Langley [email protected] – the editorial team is and Mark Davies always on the lookout for new contributors, so don’t – Local council tax support under the spotlight be shy! JUNE 2012 John Roberts IRRV (Hons) is Managing Editor INSIGHT of the Institute’s magazines 3 IRRV LONDON COURSES 2012/13 Application Deadline: 30th August 2012 The course: • Promotes best administrative practices; • Covers key legislation; • Provides expert tuition; • Includes face-to-face tuition in Central London; • Includes study material as BOOK NOW part of course fee. get qualified • courses available now • by day release • October 2012 • the way forward IRRV Level 3 Certificate IRRV Professional Diploma The IRRV Certificate Qualification is for Local The IRRV Professional Diploma is for those wishing to Revenues and Benefits staff up to middle management progress to senior positions and successful candidates level. It may be taken as a freestanding qualification will be awarded with the IRRV Diploma Qualification. or as a stepping stone to study for the new IRRV The Diploma is at Level 5 (of the current 8-level Professional Diploma. The Certificate is at Level 3 framework) in England and Wales, and Level 9 (of the current 8-level framework) in England and (of the current 12-level framework) in Scotland. Wales, and Level 5 (of the current 12-level framework) in Scotland. These courses run over three terms, usually one day a week starting in October 2012 and continuing until May 2013. Courses will be held at the IRRV offices (a short walk from Chancery Lane and Holborn tube stations). Apply now – visit: www.irrv.net/courses; call: 020 7691 8996; email: [email protected] IRRV PUBLICATIONS Annotated Council Tax Legislation (2012 Update Out Soon!) Annotated Council Tax Legislation is a comprehensive 3 volume set, containing all the relevant parts of the Local Government Finance Act 1992 as well as appropriate sections and schedules from the Local Government Acts of 1999 and 2003, the Human Rights Act 1998 and the Greater London Authority Act 1999. All statutory instruments from 1992 to the publication date are included, and all amendments brought about by these regulations and orders have been made to the originating text. Annotated Council Tax Legislation is supplied in hard copy format together with a downloadable, electronic PDF version. www.irrv.net Chief Executive’s notes Membership growth is the key to strengthening our Institute, says David Magor The IRRV’s Council and staff are all new valuer members we must improve the resources available working hard to strengthen the Institute as part of the overall membership package. in these difficult times. Over the years The Institute is represented at the highest level on government groups and boards developing new legislation we have served governments of all and practice. I serve on the two most senior groups involved complexions. The views of senior staff with rates retention and local support for council tax. Institute and Council members are sought by members also serve on the sub-groups supporting these government and opposition alike. initiatives. Members also have significant roles in the These approaches can be informal development of all aspects of welfare and enforcement reform, to an individual, or formal through with active involvement on the most influential groups. Valuer members of our Council are involved in all the joint appointments to boards and liaison groups with the Valuation Office Agency, the Valuation working parties. Tribunal Service and the Department for Communities and Currently we are represented on all the key groups Local Government. The current President of the Institute is the implementing change, whether it be local government finance, Chairman of The European Group of Valuers’ Associations, welfare reform, the implementation of enforcement law, and has a significant role in the development of valuation or offering advice on the significant activity in valuation over standards both in Europe and worldwide.
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