ISSN 1361-1305 ISSN INSIGHTJUNE 2012 £5.50 www.irrv.net The monthly journal of the Institute of Revenues, Rating & Valuation A rewarding experience! That’s the view of Jane Worrell and Shepway District Council’s revenues team, as they look back on their 2011 IRRV ‘Revenues Team’ Performance Award win INSIDE: Collection & Enforcement Conference report • News & events • Keeping it civil in local taxation Regular items Features Chief Executive’s notes 05 Cover story 20 A rewarding experience! News and events 06 Education & membership 08 Running the Institute 10 From the archives 11 1884 is the year for the next stage of Gary Watson’s journey back into history Welfare reform 24 Back office processing 25 Legal view 26 Student council tax issues, asserts Alan Murdie, should not be taken lightly That’s the view of Jane Worrell and Shepway District Council’s revenues Shared services 28 team, as they look back on their 2011 Lessons must be learnt from central shared IRRV ‘Revenues Team’ Performance service failures, says Dominic Wallace Award win Alternative revenues 29 Technology 30 All may not be as well as it’s been portrayed on the Universal Credit IT scene, suggests Simon Bailey Doherty’s despatch 32 Viewpoint 34 IRRV INSIGHT IRRV Advertising © IRRV 2012. Reproduction in whole or (Hons); Robert Brown BSc FRICS FIRRV; T 020 7691 8996 in part of any article is prohibited without Tracy Crowe CPFA FIRRV; Carol Cutler Managing Editor Chief Executive E
[email protected] prior written consent. The views expressed IRRV (Hons); Tom Dixon RD BSc (Est John Roberts David Magor, OBE IRRV (Hons) Editorial in this magazine do not necessarily Man) FRICS IRRV (Hons); Ian Ferguson Editorial Director Northumberland House John Roberts IRRV (Hons) represent the views of the Institute.