Perth Zoo Annual Report 2019-20

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Perth Zoo Annual Report 2019-20 2020 GOVERNMENT OF WESTERN AUSTRALIA Perth Zoo Location In line with State Government requirements, This work is copyright. It may be reproduced 20 Labouchere Road Perth Zoo’s annual report – the Zoological in whole or in part for study or training South Perth, Western Australia 6151 Parks Authority Annual Report 2019-20 – purposes if an acknowledgment of the is published in an electronic format. Perth Zoo source is included. Such use must not Postal Address encourages people to use recycled paper if be for the purpose of sale or commercial PO Box 489 printing a copy of the report. exploitation. Subject to the Copyright Act South Perth, Western Australia 6951 For the convenience of readers and to 1968, reproduction, storage in a retrieval minimise download times and print outs, the system or transmission in any form by any Contact Details annual report has been presented in individual means of any part of the work other than for Telephone (08) 9474 0444 chapters, as well as an entire document. the purposes above is not permitted without The annual report is presented in PDF format. prior written authorisation from the Zoological Facsimile (08) 9474 4420 All sections, except the financial statements, Parks Authority. are also presented in Word format. [email protected] Information about this report and requests www.perthzoo.wa.gov.au Zoological Parks Authority Annual Report and inquiries concerning reproduction should 2019-20 be addressed to: © Zoological Parks Authority 2020 Danielle Henry, Media and Communications Manager Perth Zoo, 20 Labouchere Road, South Perth WA 6151. Tel (08) 9474 0383 Front cover: Otter pups (multiple litters born within the reporting period) Credit - Alex Cearns 2020 Annual Report Zoological Parks Authority 2 Statement of Compliance For the Year Ended 30 June 2020 To the Hon Stephen Dawson MLC Minister for Environment In accordance with Section 63 of the Financial Management Act 2006, we hereby submit for your information, and presentation to Parliament, the annual report of the Zoological Parks Authority for the financial year ended 30 June 2020. The annual report has been prepared in accordance with the provisions of the Financial Management Act 2006. Grant Robinson Alex Lamond Chairperson Deputy Chairperson Date: 16 September 2020 Date: 16 September 2020 2020 Annual Report Zoological Parks Authority 3 Contents Statement of Compliance ................................................................ 3 Agency Performance Report ............................................................. 28 Overview ............................................................................................... 5 Performance Summary ................................................................ 29 Executive Summary ......................................................................... 6 Animals in Perth Zoo’s Care ......................................................... 32 Chairman’s Report ........................................................................ 6 Native Species Conservation Breeding Program .......................... 39 Executive Director’s Report ........................................................... 8 Conservation Medicine and Research ......................................... 40 Financial Overview ....................................................................... 10 Sustainability ............................................................................... 41 Operational Structure .................................................................... 14 Public Engagement ..................................................................... 42 Responsible Minister ................................................................... 14 Disclosures and Legal Compliance ................................................... 47 Machinery of Government and Creation of the Department of Auditor’s Opinion ........................................................................... 48 Biodiversity, Conservation and Attractions (DBCA). ..................... 15 Financial Statements ..................................................................... 53 Agency Structure ........................................................................ 16 Key Performance Indicators ........................................................ 115 Organisational Chart .................................................................... 17 Ministerial Directives ................................................................... 121 Zoological Parks Authority Board ................................................. 18 Other Financial Disclosures ........................................................ 121 Partners in Conservation ............................................................ 23 Governance Disclosures ............................................................. 126 Performance Management Framework ........................................ 27 Other Legal Requirements .......................................................... 133 Government Policy Requirements .............................................. 136 2020 Annual Report Zoological Parks Authority 4 Outcome 1 Community enjoyment, appreciation and understanding of attractions under the Department’s care 5 Executive Summary Chairman’s Report As the new Chairman of Perth Zoo, I am delighted to present my first Zoological Parks Authority Annual Report. I have joined the ZPA at a significant juncture in It will ensure Perth Zoo continues to be a the Zoo’s 121-year history, as it finalises a new contemporary modern zoo, offering world Master Plan to evolve and grow this Western class facilities and experiences for both Australian icon. Despite a challenging year, animals and visitors. It will be finalised due to the COVID-19 closure of the Zoo, this in the new financial year and guide the future plan has been a focus during 2019-20. development of this site over the next 20 years. In March, with formal market research company, Painted Dog Research, we Strengthening our commercial conducted focus groups with a varied sustainability has also been a focus this cross section of the community, to better year. This included: understand the public’s expectations of • Finalisation of a fundraising strategy; the Zoo, both now and into the future. The research identified key visitation drivers. • Developing new events to broaden These included more immersive experiences, our target markets and drive additional the opportunity to get closer to wildlife revenue and visitation; whilst not compromising animal welfare, • Creating new commercial products and a desire to get a better understanding including expanded product offerings and insight into the animal protection and within the Zoo shop and new animal conservation work of the Zoo. encounters, and This feedback has informed the Master • Launching a new online ticketing Plan, developed by HASSELL and Iredale platform, responding to consumer Pederson Hook. purchasing behaviour. Grant Robinson, Chairman 2020 Annual Report Zoological Parks Authority 6 Executive Summary Chairman’s Report continued The unprecedented closure of the Zoo in March resulted in a revenue loss of $2.2 million. However, efforts to ensure Perth Zoo remained top of mind whilst closed assisted in our recovery. Re-opening on 6 June 2020, the Zoo welcomed 46,606 people through the doors across the remaining days of the month. This was an 88% increase when compared with the same period last year. The Zoo closure reinforced more than ever how important Perth Zoo is to the community. It is a special place and an iconic environmental education, conservation, and tourism attraction. I would like to thank the Zoo staff, Docents and my fellow Board members for your support, commitment, professionalism and some very positive results during a challenging year. Grant Robinson AO Chairperson Emperor Tamarin Credit Alex Asbury 2020 Annual Report Zoological Parks Authority 7 Executive Summary Executive Director’s Report This has been an unprecedented year with the Zoo’s first public closure in its 121-year history. The closure was implemented by way of a via virtual link, and a digital media strategy Direction issued by the State Emergency saw the Zoo’s online channels experience a Coordinator under the Emergency 244 per cent impression increase and resulted Management Act 2005 on 24 March 2020, in $200,000 worth of ticket sales via targeted in response to the COVID-19 global health social media advertising. situation. The closure, however, presented a rare This presented operational challenges, opportunity to accelerate numerous including the necessity to reduce staff, maintenance works without impacting particularly our frontline visitor facing staff, on daily operations and visitor experience. the introduction of distinct work teams to These included upgrades to the Nocturnal ensure we would have an appropriately skilled House, tree and palm pruning across the workforce to care for animals should there whole site, repairs to the African Savannah be a widespread COVID-19 outbreak within pathway, repairs to the Wetlands Aviary Western Australia, enhanced hygiene and netting, and rhinoceros and giraffe night animal health measures and pivoting our quarters upgrades. business to a virtual delivery model. The re-opening on 6 June, 2020, with no Exemplary work was achieved during the visitor limit, was the result of collaborative closure to keep the community connected work between the Zoo and Department of with the Zoo. Online educational resources
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