Excellence in Routine Maintenance Horowhenua District Council Water & Wastewater Maintenance Services Contract

Presentation for IPWEA Tom Swindells 28 Years Ago – Q & A

2 But Most Importantly….

• Bruce Marshall turned up in the Horowhenua and started as Foreman for the Foxton Borough Council

• Bruce is still serving HDC 28 years later

3 Perspective for this Session

• Award winning contract • Share what is great with the IPWEA members

• What is it all about? – Overview of Downer water business – Contract history – Details of the contract in its current form • How was it achieved? – People & Relationships – Best Practice – Continuous Improvement • Where to next??

4 DOWNER WATER BUSINESS

• Largest private sector water maintenance contractor in NZ • Currently hold 11 maintenance contracts from Northland to Stewart Island and the Chatham Islands • 150 staff across NZ • Provide 3 waters services to ¼ of NZ population

5 DOWNER WATER BUSINESS

6 Quick History

• 1989, Boroughs amalgamated into Horowhenua DC – Bruce became Utilities Foreman • 1996/7, Works Infrastructure won the W&WW, Parks & Reserves and Roading contracts • 2000, W&WW contract re-won for a 5 year term – Bruce became Contract Manager • 2005, contract extended by 5 years • 2010, W&WW contract re-won along with OSM and FM contracts

7 Current Contract

• 6 waste water treatment plants • 5 water treatment plants • 141 km of sewer mains • 300 km of water mains • 60 pump stations • 12 storage reservoirs

8 Current Contract

• Complex operations over a large area, 1066 km2 • A 24/7 service to the community • NEC3 type contract • Quarterly KPI scoring which confirms additional capital works

9 Construction Excellence Award

Winner – Category 6 Excellence in Routine Maintenance

10 People

11 People

“I would like to take this opportunity to applaud our maintenance crew and especially John Shailer for the great work done in ensuring we provided a great service to our customers” SARAH STEPHEN, WATER SERVICES MANAGER

Downer Leadership Awards Winner of the Individual Excellence Award BRUCE MARSHALL, HOROWHENUA

12 Relationships

• Contract considered a partnership • The Downer team are part of the community • NEC3 Type Contract – promotes collaboration • Water, OSM and FM contracts delivered from the same depot and under the same contract terms • Excellent supplier and subcontractor relationships

13 Best Practice

• 18 years of contract delivery Lost Time Injury free • Consistently high KPI performance > 90% throughout the quarterly review process • High levels of client and customer satisfaction

14 Best Practice

“This is the best compliance result HDC has ever achieved, HDC is commended for these improvements.” PETER WOOD, DRINKING WATER ASSESSOR

“Shannon’s water treatment plant is as good as you’ll get anywhere in New Zealand”

BRENDON DUFFY HOROWHENUA MAYOR

15 Continuous Improvement

• Providing continuous innovation, saving the community money • Approx $100k savings last year – Schedule reviews – Reduced site visits – Technology – Materials – Consumables • Investment into LabOnline system with ELS and HDC

16 Where to Next?

17 Where to Next?

• Convert contract to NZS3917 with a well developed schedule of rates • Continued focus on excellence • Maintaining great culture • Succession planning!!!

The current Downer staff have served Horowhenua District for a total of 148 years, including; • Robbie Lammas 33 yrs • Bruce Marshall 28 yrs • Melvyn Rolston 26 yrs • John Shailer 19 yrs

18 Questions and Answers