ink A Monthly Publication for and by Employees Ridership and Volume 15 • Issue 8 • August - September 2010 Revenue Numbers Continue Positive Trend

Amtrak to Purchase 130 Rail Cars for Long-Distance Fleet

Mechanical Responds to Engine Problems on the NEC

The state-supported Pacific in California leads among the state- supported trains in ridership and ticket revenue. Photo: Phil Gosney 2 | August - September 2010 Amtrak Ink

Quick Quotes

2010 is shaping up to be another great year for ridership and revenue. Why do you think ridership and revenue continues to grow?

“Passengers, here on the Northeast Corridor and systemwide, are choosing Amtrak because they find it an affordable and easy way to move around the country, and definitely see it as a hassle-free way to travel.”

John Meller Superintendent, Operations and Commuter Services, Northeast Division, N.Y.

“I feel ridership is continuing on an upward trajectory because of our leadership and dedication to customer satisfaction. Amtrak has employees of diverse backgrounds who are committed to their jobs, focusing on the needs of the customer and providing a safe and friendly atmosphere.”

Stephanie Barnes Executive assistant, Washington, D.C.

“With improvements of our on-time performance and overall customer service, travelers are now more inclined to use our service.”

John Christiansen Reservations sales agent, Riverside, Calif.

Correction: In the July issue, an item about Amtrak’s agreement to con- tinue to provide Train and Engine crews for the Virginia Railway Express commuter service for an additional two weeks (“Thanks for a Job Well Amtrak Employee and Customer Communications Done”) neglected to acknowledge Joe McHugh, Vice President Margaret Sherry, Sr. Director Kevin M. Briscoe, Manager the experience and skills of the Govt. Affairs & Corp. Comm. 60 Massachusetts Ave., NE 60 Massachusetts Ave., NE Mechanical crews and their role in 60 Massachusetts Ave., NE Washington, DC 20002 Washington, DC 20002 making the service run efficiently for Washington, DC 20002 the nearly 18 years that Amtrak oper- ated the service. We regret the Julia Quinn, Coordinator, Josh Raymond, Manager Sharon Slaton, Manager oversight. Digital and Social Media 60 Massachusetts Ave., NE 525 West Van Buren Street 60 Massachusetts Ave., NE Washington, DC 20002 , IL 60607 Washington, DC 20002 FPO FSC Logo (Horizontal) Amtrak Ink is a monthly employee publication of Amtrak, the National Railroad Passenger Corporation. ® AMTRAK is a registered service mark of the National Railroad Passenger Corporation © 2010 National Railroad Passenger Corporation Amtrak Ink August - September 2010 | 3

Train of Thought

n July, the board of directors voted to retain me as CEO of I hope that as the summer I Amtrak through 2013. Thank you all for the many well comes to an end, we see an wishes that I have received. I am grateful for the trust and uptick in business travel that confidence that both they, and so many of you, have placed in helps put us over the edge and my ability to lead Amtrak. Like many of you, I too have days beat out the FY ’08 record. But that are challenging. But I am committed to Amtrak, and I am hope is not enough. Each of you going to do my best to see that it succeeds. has a role to play in helping One of Amtrak’s biggest hurdles is our hard-run, aging make that happen. Please take equipment. In July, we announced the purchase of 130 new the time to make sure that the single-level passenger cars for use in the long-distance service. train and stations are clean, that We selected CAF USA for the five-year, $298.1 million con- you’ve thoroughly serviced the tract to manufacture the equipment in Elmira, N.Y., where it equipment to avoid a break- will add 575 jobs to support the work. We expect to take deliv- down, that you’ve smiled and ery of the first car in October 2012. provided your passengers an Joseph H. Boardman This is the first step of a long-term fleet renewal plan, which enjoyable trip, and that you’ve put care into your work. For we desperately need. The next step is replacing our electric those of us not on the front lines, we are responsible for making locomotives, and I want to move as quickly as possible on this sure that we’ve provided those of you who are with the tools acquisition. I know you’ve heard a lot of talk in the past about and resources needed to represent Amtrak well. Thank you for replacing our aging fleet. I hope now you’ll see that the board everything you do to make our passengers’ experience with us of directors, the executive team and I are serious about it. positive. We’re paying for the first year of the single-level car con- Just one final note. I see a change in how we are handling tract with ticket revenue, thanks to ridership numbers that are our passengers from a broader perspective. I hope you see it near record-breaking levels. As we approach the end of this too. Just the other night when we experienced trouble with fiscal year, we’re closing in on the record set in FY ’08. That Crescent Train 20 in Philadelphia, our response was clearly year — Amtrak’s best ever — we carried 28.7 million riders. As designed to put our passengers first by transferring them to I write this, we still have several weeks left before we end the both a Northeast Regional and train. Good job Amtrak. I fiscal year on Sept. 30, but we could meet or even exceed that admire you because you come through when asked. ■ mark this year.

“” Car Back in Time for Fall Foliage Season The Amtrak “Great Dome” car is returning to service in September to offer passen- gers panoramic views of the changing trees and other natural wonders as it travels along the and routes. The “Great Dome” will operate for a little more than four weeks — from Sept. 23 through Oct. 24 — on the Adirondack. Same as last year, it will operate on Train 69 on Thursdays, Saturdays and Mondays; Train 68 on Fridays, Sundays and Tuesdays. It will then begin service on the Cardinal on Oct. 30 and run until Nov. 12. The will operate from Washington-Chicago on Train 51 on Fridays, and from Chicago-Washington on Train 50 on Saturdays. The “Great Dome” was built in 1955 for the Great Northern Railroad and was originally named the Ocean View. 4 | August - September 2010 Amtrak Ink

Ridership and Revenue Numbers Continue Positive Trend Could Meet or Exceed All-Time Record

s the end of the fiscal year nears, the of the baggage car at most staffed stations for Editor’s Note: number of passengers riding the rails the Cardinal; and cross-departmental efforts A — and the ticket revenue they generate to improve restroom cleanliness and reliabil- — remains on an upward trajectory, ity. Welcome to the combined possibly toward a banner year. On the Northeast Corridor, almost 8 August-September issue of According to the latest ridership and million passengers traveled on Acela (2.4 Amtrak Ink. In this double issue, you’ll get a look at a revenue data released as of press time, for million) and Northeast Regional (5.3 million) broad swath of employee October FY ’10 through June FY ’10, rider- services from October 2009 through June news, from the introduction ship topped 21.1 million, bringing in ticket 2010. of our newest board revenue of nearly $1.3 billion. These numbers “With unemployment at 10 percent, you members to the efforts of the represent a 5 percent and 6 percent boost, would think that the Acela would be one of Mechanical team that main- respectively, over last year. the hardest hit, but it’s doing pretty well,” tains safe operations for the Analysis of the latest numbers indicates said Raed. “Amenities like on-board Wi-Fi Caltrain commuter service in that ridership and revenue totals going and leather seats are being noticed and rnia. Northern Califo forward will remain consistent with the posi- appreciated by our customers, and that has Amtrak Ink is published 10 tive numbers of the spring and early summer. translated into higher ridership and ticket times a year to give employ- ees the latest news and “Factors such as improved on-time per- revenue.” information, and much of its formance, higher gas prices this summer A June 2010 survey found that 80 percent content comes from our col- versus last summer, the hassles of flying and of Acela Express passengers said Wi-Fi will leagues from across the product improvements continue to have a favorably influence their future travel plan- company. positive cumulative effect on all routes,” said ning. Therefore, whenever you George Raed, chief, Market Research and The product improvements aboard the come across a potential story Analysis. Acela Express were also augmented by a idea that you think would Over the last 12 months, a number of media campaign that targeted the business interest your fellow employ- product improvements are yielding positive travel audience through ad placements in ees, please contact us at results, new business publications and placements in [email protected]. ■ including outlets such as Taxi TV, a provider of news the rollout content for the Yellow Cab system. of regional Northeast Regional service benefited from menus and the continued popularity of attractive 14-day service advance purchase fares, which are up to 25 improve- percent off the lowest available Northeast ments on Regional fare, as well as the service to long dis- Lynchburg, Va., that began last October. tance These numbers should be further helped trains; Wi- along by the introduction of new service to Fi on Acela Richmond, Va., that began in July. Express; Consequently, Amtrak’s share of the air- installation rail market from New York to Washington, of more D.C., is currently at 65 percent. For the north electrical end between New York and Boston, the outlets on company share of the market is 52 percent. long dis- Overall, ridership and ticket revenue for tance state-supported and other short-distance cor- Improved service are among the reasons ridership and coaches; ridors was 10 million passengers and $280 ticket revenue continue to climb. restoration continued on page 14 Amtrak Ink August - September 2010 | 5

Amtrak to Purchase 130 Cars for Long-Distance Fleet First Car To Be Delivered in October 2012

mtrak is implementing the first and supplement the existing fleet, improve Elmira, N.Y., facility where it currently step in a long-term, comprehen- financial and on-time performance, and produces rail equipment for several U.S. A sive fleet renewal plan with the foster a more modern, positive image of transit systems. purchase of 130 new single-level rail cars Amtrak. In addition, Amtrak can begin to The first year of the five-year contract to support its long-distance train service. retire some of its oldest cars still in service, will be paid for with $29.8 million from The five-year, $298.1 million contract has which date back to the 1940s and 1950s. Amtrak’s current revenues which are been awarded to CAF USA, which is creating 575 jobs to perform manufacturing and final assembly work at its plant in Elmira, N.Y. The first car is sched- uled to roll off the assembly line in October 2012. “This major equip- ment purchase demonstrates our strong belief in the future of intercity pas- senger rail in America and Amtrak’s leading role in meeting this crit- ical national transportation need,” The 130 single-level passenger rail cars will be similar to the popular model and will include 25 diners, 25 sleeping cars, 55 said President and CEO baggage cars and 25 baggage/dormitory cars for use primarily on long-distance trains. Joseph Boardman. Thomas Carper, chairman of the Passengers will experience many running above budget estimates. Amtrak Amtrak board of directors, added: “We are improvements with the new equipment will seek to fund subsequent years of the replacing and renewing our fleet to including: modern interiors with better contract with other sources, such as loans improve reliability of our operations, to layouts; better lighting and more efficient or direct congressional appropriations. meet passenger expectations for quality air conditioning and heating systems; addi- This equipment purchase is the first service and to be in a better position to tional outlets to power personal electronic step in Amtrak’s multiyear Fleet Strategy handle the growing demand for more pas- devices; bicycle racks in the baggage cars; Plan to replace its entire fleet of passenger senger rail service. Addressing Amtrak’s and improved accessibility for passengers rail cars and locomotives over the next 30 equipment need is long overdue.” with disabilities. years and help support the growth of a Boardman explained that the 130 CAF USA, along with its parent domestic rail manufacturing industry. single-level passenger rail cars will be company, Construcciones y Auxiliar de Amtrak is currently reviewing bids to similar to the popular Viewliner model. Ferrocarriles of Beasain, Spain, is an expe- replace many of the electric locomotives The order includes 25 sleeping cars, 25 rienced rail car manufacturer to the U.S. used along the Northeast Corridor. ■ diners, 55 baggage cars and 25 and world markets. CAF USA will manu- baggage/dormitory cars for use primarily facture the stainless steel car shells and on long-distance trains. They will replace perform final assembly of the cars at its 6 | August - September 2010 Amtrak Ink

Newest Board Members Hit the Ground Running at July Meeting

he three newest T members of the Amtrak board of directors — Anthony R. Coscia, Bert DiClemente and Jeffrey R. Moreland — assumed their new responsibilities when they joined the Amtrak board of directors in July. “We welcome our newest board members with confidence they Anthony R. Coscia Bert DiClemente Jeffrey R. Moreland will contribute their considerable knowledge and experience to advance Amtrak’s commercial real estate company, after working at several other growth strategy and efforts to make the nation’s railroad safer, companies leasing and selling commercial real estate on behalf of greener and healthier,” said Amtrak Chairman Tom Carper. numerous Fortune 500 companies. Coscia, DiClemente and Moreland bring significant knowledge “I’m a believer in the critical role that Amtrak plays in the to bear on their new tasks. national transportation fabric of our country,” DiClemente said. Coscia is chairman of the board of commissioners of the Port “I believe to the core of my being that Amtrak’s best days lie Authority of New York and New Jersey, responsible for the ahead of us.” agency’s varied transportation businesses and a $6.7 billion annual Moreland was a longtime executive with BNSF Railway Co., budget. A partner in a major New York law firm, Coscia has spe- most recently as executive vice president for public affairs. His cific expertise in redevelopment finance and corporate resume also includes an eight-year stint at the Securities and governance issues. Exchange Commission, where he served as branch chief in the Upon his nomination, Coscia said, “I am excited about serving Corporation Finance Division. as an Amtrak director because I strongly believe that a vibrant, “Amtrak has made progress in recent years, and I believe competitive and these positive trends will continue,” he said. “I also believe it is comprehensive important to the U.S. transportation system that Amtrak maintain passenger rail a nationwide rail system and develop high-speed rail corridors in many areas of the country.” ... they will contribute system is a critical component of a The recently appointed directors have already received a considerable knowledge and 21st-century multi- number of briefings on a wide range of topics affecting Amtrak. experience to advance modal system.” They have been traveling the system and visited a number of Amtrak stations, facilities and shops, meeting Amtrak employees. Amtrak’s growth strategy ... DiClemente recently retired With Coscia, DiClemente and Moreland now joining from a vice presi- Chairman Carper, Vice Chair Donna McLean, Nancy Naples, U.S. dent post at CB Transportation Secretary Ray LaHood and Amtrak President and Richard Ellis Inc., CEO Joe Boardman, eight of the nine Amtrak board positions are ■ the world’s largest filled. Amtrak Ink August - September 2010 | 7

Did You Know? n the heels of the contract ratifi- Did you know that you can view increments from paychecks in cation by the Amtrak’s your paycheck online, days in September and October, after O Transportation Communications the biweekly pay begins. advance of it being issued? Log on Union (TCU) employees, the Finance Employees who did not wish to to the Employee Information department launched a pilot program, in receive an advance were given which a segment of TCU (TCU-TC) Portal, and go to “Benefits and the chance to opt out prior to → members converted from a weekly to a Payment” “Salary Statement.” the conversion. biweekly (every two weeks) pay period. The first biweekly paycheck Upon the successful completion of for TCU-TC will be issued on Retchless added that the shift to the pilot and where deemed appropriate, Sept. 3, which is for wages earned Aug. 9 biweekly pay periods does not change all unions that have raitified their con- through Aug. 22. an employee’s actual earnings, but that tracts will also be converted to a “So their Aug. 20 paycheck is the last paycheck amounts will fluctuate during biweekly basis later this year. weekly pay and employees were given the conversion period. To ensure that

the option to have a 16-hour to 24-hour

Monday to Sunday Midweek to Midweek Pay Period

Friday Pay Day Friday

Weekly Every Other Week Frequency of Paychecks

New Payroll Schedule Old Payroll Schedule TCU Payroll Changes pay advance added to that check,” said TCU Payroll Changes Retchless. “While there will be no pay- check on Aug. 27, a special advance Old Payroll Schedule New Payroll Schedule payment will be issued on that date to employees who wanted to get an addi- Frequency of Paychecks Weekly Every Other Week tional 40 hours pay advance.” The appropriate amount of payroll Pay Day Friday Friday tax deductions will be withheld on the paycheck containing the advance Pay Period Midweek to Midweek Monday to Sunday amounts. Recovery of advances will not create any additional tax withholdings. ■

“This change allows us to provide there are no short term cash better service to employees and reduces Payroll Hotline flow issues during the conver- the amount of paperwork they have to sion period, employees are keep up with throughout the year,” said If you have any questions or concerns scheduled to receive pay Pam Retchless, senior director, Payroll. regarding your paycheck, call the advances in two installments. The conversion also involves a Amtrak Payroll Hotline at 1-866-247- Any advance payment will then change in the pay period from midweek 2915 or ATS 777-4823 weekdays from be deducted in 16-hour wage to midweek, to Monday through Sunday. 8 a.m. to 6 p.m. Eastern time. 8 | August - September 2010 Amtrak Ink

Mechanical Responds to Summer Engine Problems

hen a massive heat wave that hit the East Coast this and ensuring confidence among our passengers that they won’t summer caused electric locomotive failures, the be stranded in the heat or the cold.” W Mechanical department took measures to identify and As part of the plan, protect equipment is stationed up and fix the problems. down the corridor, along with sufficient support teams as a pre- “The combination of high temperatures and the fact that our caution against operational anomalies. locomotives are old and hard-run is resulting in mechanical Mechanical technicians are working 12-hour shifts aboard failure,” Boardman wrote in a Special Employee Advisory. “But, select NEC trains, equipped with laptops and a deep breadth of saying that this is what happens to aging engines when it’s hot is know-how to minimize customer disruptions due to equipment not an acceptable answer.” failures. In coordination with the Mechanical desk at CNOC and “We’ve come up with a plan to address the issues,” said the Mechanical staffs in Harrisburg, Pa., Washington, D.C., New Master Mechanic Mike Kapela. “With this type of focus on the York, New Haven, Conn., and Boston, these technicians make electric fleet, we’re enhancing the efficiency of our operations real-time decisions and/or repairs to get the trains back to Amtrak Ink August - September 2010 | 9

running smoothly. In addition, the In addition, a Mechanical Repeater Bad CNOC via cellular signal. Each locomotive Mechanical management team has remained Actor team was recently established in or trainset is also tracked using GPS tech- on duty around the clock to monitor fleet Washington, D.C., as part of an existing nology. MEAP enables Mechanical to performance and initiate immediate Process Focus Team to identify locomotives monitor the health of each electric motor in response efforts in the event of service dis- with high failure rates and related root real time and, based on certain defect codes, ruptions. causes of the failures in the electric fleet. take immediate action along the route or Once in the station, employees like Team members from a cross-section of man- schedule any fixes during regular checks at a Foreman II Larry Fletcher and Machinist agement, electrical engineering, maintenance facility. Journeyman Larry Simmons look at one of maintenance and the shop floor have been Finally, employees in the Engineering the main causes of heat-specific engine identified to work on a number of issues, like department are using recording volt meters problems: clogged radiators and engine crumbling wire or disintegrating insulation, at Washington Union Station, which sample filters. To alleviate any potential for failure, all of which can adversely affect service. the catenary voltage up and down the corri- Fletcher leads a team at the Ivy City “We’ll drill into the history of an engine, dor and record any excessive fluctuation Maintenance Facility that inspects and looking at incident or defect reports and the that may affect the operation of a locomo- cleans radiator screens on locomotives, like,” said General Foreman Sabrina tive. installs new screens and ensures that engine Butcher, part of a Chicago contingent The diesel fleet, which also can be chal- filters are clean as a way to improve air flow brought on to support both electric and lenged by weather conditions, is undergoing and keep the engines rigorous steps to ensure efficient operations. cool. All AEM-7 AC “In the summer and winter months, we locomotive radiator incorporate a summer or winter quality fans and traction checklist into our daily and preventive main- motor blowers have tenance to ensure our craftsmen give a little In the summer and winter months, we also been switched extra attention to specific components,” to a higher operating incorporate a summer or winter quality Butcher said. speed to introduce a checklist into our daily and preventive For example, these craftsmen inspect the greater volume of maintenance to ensure our craftsmen shutter operation in the summer months to cooler exterior ensure adequate radiator cooling and ambient air into the give a little extra attention to specific prevent snow contamination in the radiator warmer engine room components. compartment during the winter. compartments. “To be proactive, we typically begin “The ideal oper- preparing our fleet a couple of months in ating temperature advance of a weather change,” added for a running engine Butcher. “It’s similar to having your vehicle is between 170 degrees and 180 degrees but, diesel fleet operations. “Then, we’ll build an summerized or winterized prior to a season with this heat, at 195 degrees, a red light action plan and troubleshooting guide to change.” comes on,” said Larry Simmons, machinist address the problems. This is a very thor- With all of the mechanical fixes, it should journeyman. “Anything in the red area runs ough process that doesn’t have a clock on be noted that the collaboration of the risks of shutting down the engine.” it.” Mechanical and Transportation employees is Kapela added that on the 15 HHP-8 and The Bad Actor team in Washington is the vital cog in making the locomotives run 29 AEM-7 AC locomotives, Mechanical is modeled after a team based in Chicago effectively. They are an asset that requires also replacing a mechanical device that formed to address P-42 diesel engines. diligent care and, where possible, these restores Head-End Power once a circuit Eliminating repeat failures, or “bad actors,” employees are housed locally to ensure breaker trips with a more durable electronic is key to achieving high levels of reliability. proper rest between work assignments. one. Installation is expected to be completed When bad actors are eliminated, Mechanical “The commitment of our staff is evident by the end of the calendar year. can work on projects that keep trains in in the long hours they work in our facilities, “HEP and heating, ventilation and air service and increase revenue, not simply the outdoors and in those hot engine rooms,” conditioning systems on all problem of the day. said Chief Mechanical Officer Mario fleets are being checked thoroughly for To better monitor the condition of a Bergeron. “In these extreme conditions, proper functionality,” Kapela said. “Where locomotive en-route, all front-line managers every effort is being made to avoid fatigue- possible, we’re also limiting the number of and mechanical technicians across the NEC related accidents and incidents while we cars operating with the AEM-7 DC locomo- are undergoing training on the Maintenance continue to service our equipment.” ■ tives to avoid placing too much stress on Events Analysis Program, or MEAP. The major system components like the HEP system receives input from on-board diag- machine group.” nostic systems and forwards details to 10 | August - September 2010 Amtrak Ink Caltrain Mechanical Team’s Experience Yields Safety Best Practices

mong the Amtrak Mechanical employees who work on the feel empowered to offer advice and awareness,” Nelson added. Caltrain commuter equipment in both San Francisco and In another instance, the group made modifications to the piping A Gilroy, Calif., there has been a history of identifying best and car dump valves — extending the car dump valves by 12 inches safety practices and eliminating at-risk behaviors. Their track — to make it easier and safer to hook servicing carts to the trains. record of professional camaraderie and a willingness to tweak the At the Gilroy facility, which is part of the San Jose operation, a work process to ensure a safe environment are testament to a long- four-man, primarily third-shift team is totally dependent on one held philosophy that safety is a top priority. another to keep safer. Keith Nelson, assistant superintendent, Mechanical, attributes “We’re a small crew of two mechanics and two coach cleaners,” this philosophy to a closeness among the employees. said Carmen Rodrigo Roman. “There’s not a lot of train move- “In San Francisco, this was a car shop facility for some time ment at night in a closed yard, but we have to watch out for each before the Centralized Equipment Maintenance and Operations other.” Facility was opened in San Jose 2007,” Nelson said. “We went from Yet, even in a small work environment, the group remains 55 employees to 30, which could have been demoralizing to the safety-diligent, maintaining visual or radio contact before, during

(Left Photo) Assistant Superintendent, Mechanical Keith Nelson joins the four-person, third-shift team at Gilroy: Electrician Alan Hirasawa, Carmen Rodrigo Roman and Coach Cleaners Roseann Solorio and Severino Guevara. The group has been without a reportable injury for 13 years. (Right Photo) In San Francisco, Mechanical Superintendent Tom Pollard is joined by Coach Cleaner Jing-Ming Wang, Foreman III Dave Dozier, Carman Danny Ross, General Foreman Mike Dixon (kneeling), Laborer Anthony Herbert, Carman Steve Jimenez and Electrician Ron Joseph. The San Francisco team is more than 500 days injury-free.

group due to a shift in the workload. But, instead of doom and and after maintenance activities. gloom, I witnessed a group that grew closer together with an atti- “We have a system where we basically have a routine every tude of looking out for each other.” day,” added Electrician Journeyman Alan Hirasawa. “We’re not “Experience is number one,” according to Carman Steve rushed, and that keeps us really safe.” Jimenez, who added that most of his colleagues have been in the At press time, the group in San Francisco was enjoying more business for three decades. “We apply that experience to our than 500 days without an injury; its mirror group in Gilroy has per- everyday work activities and, in some cases, initiate changes that formed its duties for 13 years injury-free. reduce the likelihood of any injuries.” Since 1992, Amtrak has been the operator of the Caltrain com- For example, to avoid the potential for head and back injuries muter service that links San Francisco and San Jose, providing when performing undercarriage work on a level platform, the team Train and Engine crews, train operations, control and dispatching, suggested shifting the work to the San Jose facility where work pits ticketing, maintenance of equipment, maintenance of way and beneath the trains enable workers to better position themselves for signals, maintenance of station, facilities management and capital the maintenance activities. project support. ■ “We’ve observed work habits and, if we’ve seen co-workers perform tasks that present the potential for injury, our employees Amtrak Ink August - September 2010 | 11

Amtrak Conductor Tapped for Federal Safety Committee

mtrak Conductor William “Willie” Bates was recently tions of Amtrak, the com- A selected as a member of the Transit Rail Advisory muter services, Metro and Committee for Safety (TRACS), a new committee freight rail lines and formed by the U.S. Department of Transportation to assist seeing how we can best the Federal Transit Administration with developing coexist with each other.” national safety standards for rail transit. Bates, who also TRACS members, serves as United Transportation Union (Local 1933) legisla- who attended a kick-off tive representative and vice local chair, is one of 20 meeting last month, serve individuals chosen from among 79 applicants nationwide. two-year appointments In announcing the selections, Transportation Secretary and meet at least once Ray LaHood said, “We have brought together some of the every six months to best and brightest minds in the transit industry to focus on hammer out the details of new ways to keep millions of daily rail riders safe. … These proposed rail transit professionals will help guide our safety agenda for rail safety initiatives. transit systems across the nation.” Qualifications for Bates brings to the committee a wealth of experience TRACS members include both as a conductor and as a rail safety advocate. A certi- expertise in the field of fied safety engineer and 2009 recipient of the Charles Luna safety or rail transit oper- Safety Award at Amtrak, Bates also serves on the Take 5/4 ations or maintenance. Safety Committee, which encompasses Zones 4 and 5 Applicants were also William “Willie” Bates (Richmond, Washington, D.C., Harrisburg, Pa., and evaluated on policy expe- Huntington, rience, leadership and W.Va.) in the organizational skills, region of the country and diversity Mid-Atlantic characteristics. Division, as “I’m very excited about Willie’s appointment,” said his I am very excited about well as the supervisor, Trainmaster Lauren Anderson. “He is a vital Willie’s appointment ... he Safe-2-Safer component to keep things running smoothly, he’s an asset Steering to our Safety Committee, and his involvement in Safe-2- is a vital component to Committee for Safer — and TRACS — gives us the best of all worlds.” keeping things running the region. “Willie is passionate about personal and operational smoothly. “As a con- safety; his dedication in making Amtrak a leader in the ductor, I’ve industry has been recognized by his co-workers, other Safe- seen every- 2-Safer committee members and managers,” added General thing firsthand, Superintendent, Mid-Atlantic Division Mike Sherlock. “His which enables dedication to safety has elevated him to be recognized me to provide nationally; those of us who know him well know that he is a real-life per- an excellent choice for the committee.” ■ spective on what goes on out there,” said Bates, a 24-year Amtrak employee. “I see my role as looking at the opera- 12 | August - September 2010 Amtrak Ink Safe-2-Safer Team Reports on Progress at Board Meeting

n conjunction with the program’s one-year anniversary, the Safe- Since last July, every executive has been meeting regularly with a 2-Safer leadership team recently delivered a presentation to the coach from BST, Amtrak’s partner in Safe-2-Safer. Additionally, I board of directors at its July meeting to provide an update on the more than 1,600 managers and supervisors have started the leader- progress that has been made thus far, along with the challenges that ship training program to learn how to communicate more still need to be overcome. effectively with their teams and promote an atmosphere of coopera- “It’s hard to believe we’ve been working on this for a whole year tion. already, but when you look back, it’s amazing how much this “I’ve been traveling throughout system constantly,” said Peter company has accomplished since last July and the transformation Hall, senior director, Safe-2-Safer. “And I’ve talked with dozens of that has started,” said Richard Phelps, vice president, Transportation Amtrak veterans who have been here 20-plus years who thought and Safe-2-Safer executive sponsor. this would never work. But now they tell me that they’re really Safe-2-Safer was designed to be implemented over three years. seeing things change and that they believe in this system now.” Now a third of the way through implementation, all divisions, On the front lines, the Mid-Atlantic, Northeast and Southern contact centers and headquarters departments have begun the Divisions have progressed into the implementation of the process of creating a workforce that is unified around safety and Behavioral Accident Prevention Process (BAPP). This process security through better collaboration and communication. involves local Steering Committees made up entirely of union “I can’t tell you how impressed I’ve been with individuals members working with their peers to reduce risks as much as possi- throughout the company who have taken it upon themselves to ble. Safe-2-Safer in their division, shop or office,” said Phelps. “I believe we’re at a turning point,” concluded Hall. “As people “These folks have an infectious desire to change the way we work build trust and see that this process not only keeps them safer, but together to be safer and more secure. They truly believe in Safe-2- also improves the relationships they have at work, they’ll get on Safer and I know we will succeed because of that.” board and we’ll see a real transformation.” ■

“Be Cool ... Be Safe” Intranet Page Generates Dialogue on Eye Safety

ince its launch in March by the that safety awareness is essential every- form of medical treatment due to eye Marketing and Product Development where we go.” injuries sustained at work. In 70 percent of S department, the “Be Cool … Be Safe” Employees at the Reservations Sales cases, the injury was caused by contact with page on the Amtrak intranet site has more Contact Centers in Philadelphia and an object or equipment. In 26 percent of than 500 personal stories posted. The page Riverside, Calif., have posted a number of cases, the injury was caused by exposure to was created as a way to support Safe-2- stories on the site. For example, while harmful substances or environments. Safer through an eye-safety awareness employed as an ironworker in Barstow, To share your safety story, log onto the campaign. Calif., years ago, Reservation Sales Agent intranet: “Safety” → “Safe-2-Safer” → “Be “We want employees to share an expe- Mary Curtis Espinoza neglected to wear Cool … Be Safe” → “Submit Your Story.” rience of how they or someone they know her safety glasses, which resulted in a piece “By offering your story, you’ll be a con- sustained an eye injury that could have of galvanized steel being lodged on the tributing member of Amtrak’s Safe-2-Safer been prevented just by wearing safety edge of her iris. eye safety community and you’ll add to our glasses,” said Vice President of Marketing “A rust ring soon started to develop on collective knowledge about eye exposure and Product Development Emmett my eye and it had to be drilled out,” she and how to prevent future accidents,” Fremaux, who experienced two significant said. “My eye was fine after about two or Fremaux said, noting that Eye Injury eye injuries in his youth. three days, but what a scare.” Prevention Month recently concluded at “While many of the stories on the site According to the National Institute for the end of July. ■ involve the workplace, most of the injuries Occupational Safety and Health, more than occurred outside of work, reminding us 2,000 U.S. workers per day receive some Amtrak Ink August - September 2010 | 13

OIG Investigation Substantiates Allegation of Contractor Fraud

One of the Amtrak Office of Inspector General’s responsi- financial accounting system in a way that caused refund bilities is to conduct investigations of potential contract credits to be diverted to Susini’s personal credit cards. procurement fraud. “During his sentencing, Susini admitted to “As the company expends millions of dollars for having received the credits, which he spent to stimulus projects and healthcare, we have a respon- maintain a lifestyle he could not afford,” Rish sibility to ensure accountability,” said Assistant said. “He was subsequently sentenced to five Inspector General for Investigations, Adrienne years probation, a $3,000 fine and ordered to Rish. “Our role is to pursue criminal, civil and pay $72,487 in restitution to Amtrak.” administrative action against individuals and “One of our top investigative priorities is organizations intent on defrauding the company.” to conduct high impact contract procurement Such was the case in an indictment brought fraud investigations,” said Inspector General against former Amtrak contractor George Susini this Ted Alves. “Amtrak employees play a key role in summer. The indictment charged Susini with conspiracy, identifying fraudulent activity, so I encourage wire fraud and theft of funds from a federally funded anyone who becomes aware of instances of fraud to program. The indictment alleged that Susini participated in a con- call the anonymous OIG hotline at 800-468-5469 or visit our spiracy with an Amtrak employee to steal money from Amtrak. Web site at www.AmtrakOIG.gov.” ■ The scheme involved manipulating Amtrak’s computer-based

Amtrak Goes Green at Illinois State Fair Did you know that passenger rail travel is 20 percent more efficient than flying and 30 percent more efficient than driving? Did you know that the amount of scrap metal and steel that Amtrak recycled last year is equivalent to 12 million pounds, about the weight of a 10-story building? These and other Amtrak “green” facts are on display in the “Go-Green Express” eco-exhibit at the Illinois State Fair in Springfield, Ill. The exhibit teaches fairgoers about how Amtrak provides greener options for travel, including energy-efficient locomotives, reducing its greenhouse gas emissions and alternative fuel trials. “Our goal is for the exhibit to reflect our green accomplishments in how we operate locomotives and passenger trains,” said Roy Deitchman, vice president, Environmental Health and Safety. “Drawing nearly three-quarters of a million people to the fairgrounds every year, the fair gives us an opportunity to further strengthen our relationship with people of Illinois and showcase our efforts to reduce the nation’s carbon footprint by traveling on our Illinois, Midwest and long-distance trains.” The Illinois State Fair runs from Aug. 13 through Aug. 22. 14 | August - September 2010 Amtrak Ink

Ridership and Revenue Front Line Focus

continued from page 4 Dear Amtrak:

million, respectively. The jump in ridership and ticket revenue on the state-sup- … We took my sister [on the ported and short-distance trains — as well as the long-distance service — is a likely ] to to enjoy result of higher gas prices, along with the aforementioned improved on-time per- some fun before her next formance and increased marketing activities. According to the Department of chemotherapy treatment. Energy’s Energy Information Administration, the average price of gas on July 5, … However, on the way back, 2010 was $2.72 per gallon for all grades; on July 6, 2009 the average price was $2.61. [she] went into a semi-coma, and we Among state-supported and short-distance trains, the in were unable to awaken her. There California carried the highest number of passengers. Its 1.8 million passengers gen- were two male crew members and a erated nearly $35 million from October through June FY ’10. Although the Capitol female crew member named [Train Corridor service underperformed slightly versus last fiscal year, it carried the Attendant] Tonya [Jones]. The three second-most number of pas- crew members carefully carried my sengers, with 1.1 million riders sister down the stairs into the generating $17 million. wheelchair. With nearly 66,000 passen- … All the Amtrak crew refused gers riding the North tips from my husband. They also Carolina-supported Piedmont helped with our belongings and between Raleigh and letting us know when our car was Charlotte, ridership increased ready. Without their timely help, we by 26 percent over last year, may not have made it back to New due in part to a midday fre- Jersey in time. It was the longest 4.5 quency that launched in June. hours of our lives, but with the help “The biggest thing on the of God, my sister’s doctor and the Piedmont is the better connec- Amtrak crew, we made the journey tions, especially to Train 91 home safely. With 1.1 million passengers so far this year, the Capitol Corridor [southbound Silver Star],” carries the second-highest number of passengers among state- according to Conductor Sincerely, supported and other corridor trains. Christine Wetmore. Auto Train Passengers “Passengers can now catch Train 74 in the midday instead of Train 80 in the morning all the way to D.C., and experiencing a long layover.” Ridership and revenue numbers are also on the positive side for long-distance trains. More than 3.2 million passengers traveled on long-distance services through Dear Amtrak: June year-to-date, accounting for almost $318 million. The increased ridership by 6 percent over last year to 382,000, generating $37 million, a I recently traveled on the 5 percent increase. The Coast Starlight was a close second with 316,000 passengers, from San for $25 million. Francisco to Chicago, and would Long-distance travel also benefited from more robust winter and spring media like to commend efforts that covered a wider geographic area than last year with branded television Attendant Vivian Lonek for her spots in the top long-distance markets. Gail Reisman, senior director, Marketing exceptional work. added that the company is also continuing to run advertising spots on the Acela to She was thoughtful, considerate encourage cross-usage. and readily available to help and “Also, with two additional national newspaper inserts in the New York Times, a answer questions, thereby making more inclusive keyword search program and security bin advertising in Chicago’s my trip more comfortable and O’Hare Airport, we were able to keep the momentum going, resulting in double- pleasurable. digit increases across the board,” said Reisman. ■ Sincerely, California Zephyr Passenger Amtrak Ink August - September 2010 | 15

Promotions in Motion

Amtrak Featured On “Cake Boss” Amtrak Guest Rewards® Offering Up those coming in from Chicago, large reclin- This year, Amtrak partnered with to 9,000 Points ing coach seats or an upgrade to a private Carlo’s Bakery in Hoboken, N.J., the Amtrak Guest Rewards is offering sleeping car are available, along with great restaurant featured on the hit TLC reality members 3,000 bonus points to a food and beverage service.” show “Cake Boss,” to create a special maximum of 9,000 for every three themed cake to commemorate the 2010 roundtrips (or six one-way trips) on the Amtrak and National Train Day. As a result of this part- Acela Express and SCA Extend nership, Amtrak was featured in the Aug. 1,500 points to a Partnership 16 episode of the new season of “Cake maximum of 4,500 for Nationally Boss,” with re-airings scheduled through- every two roundtrips To further out the season. (or four one-way trips) demonstrate its “This partnership provided Amtrak on the Northeast commitment to with a unique opportunity to showcase Regional. Travel on the environ- Amtrak and National Train Day in a either service must be ment, Amtrak is expanding its sponsorship popular program with a nationwide audi- completed by Sept. 4. of the Student Conservation Association’s ence, as well as tap into TLC’s e-mail “As part of the ‘Summer Breeze’ pro- (SCA) Community Conservation Program, database and Facebook fan base,” said motion, we want to stimulate Amtrak a unique school-year curriculum that pro- travel and membership in vides environmental education and green Amtrak Guest Rewards,” said jobs training to inner-city youth from Doug Clark, senior marketing diverse and underrepresented back- officer, Loyalty Marketing. grounds. As part of it designation as SCA’s Amtrak Guest Rewards “Official Alternative Transportation members have been made Provider,” Amtrak will provide reduced- aware of the promotion via ded- cost transportation for SCA student icated e-mail blasts, smart programs. messages on the Amtrak Guest Student activities in , Rewards Web sites, e-state- Chicago, Detroit, Dallas, Milwaukee, Photo: Gary Pancavage ments, Amtrak.com and print Newark, N.J., Philadelphia, San Gail and television ads. Francisco/Oakland and Washington, D.C., Reisman, are currently underway, and will conclude senior Amtrak Vacations® Promo Highlights at the end of August. However, additional director, Travel on the Cardinal events, including Amtrak volunteer oppor- Marketing, To encourage travel along the New tunities, environmental education days and who made York-Chicago Cardinal service, Amtrak Earth Day 2011 activities are on tap an appear- Vacations is promoting travel packages to throughout the year at each of the 10 city ance on the the Casino Club at the Greenbrier Resort sites. show. in White Sulphur Springs, W.V. Nestled in “With SCA, we’re going to engage A series of promotions to build buzz the foothills of the Alleghany Mountains, nearly 1,800 city youth across the country,” about the upcoming season appearance the Casino Club at Greenbrier offers said Darlene Abubakar, director, Brand are underway, including ticket jackets, world-class gaming and live entertainment Advertising and Sales Promotions. ■ counter cards featuring summer recipes along with four championship golf courses from Carlo’s Bakery on display in 90 sta- and more than 50 other recreational activi- tions, and a wrapped Acela Express train ties throughout 6,500 acres. along the Northeast Corridor featuring “Passengers starting their travel in the “Cake Boss” artwork. Also keep an eye East can enjoy an easy daytime trip, relax- out for information in Amtrak This Week ing in a comfortable coach seat and taking and on the intranet about employee give- in Virginia’s natural beauty,” said Debbie aways for “Cake Boss” merchandise. Moller, manager, Amtrak Vacations. “For 16 | August - September 2010 Amtrak Ink

Employee Milestones Congratulations to All of You!

DE JESUS JR., KIMBROUGH, ORT, DANNY SPINAZZOLA, DAVID FRANCISCO ANTHONY Jacksonville Station Boston South Station ABBOTT, WRAY South Hampton St. Yard PEREZ, LUIS STEFFEN, JAMES Lorton Station DEELY, KEVIN JOSHUA, ANGELA Phila. 30th St. Station Phila. 30th St. Station ALEXANDER, Phila. 30th St. Station Chicago Crew Base PERKINS, BRIAN STEGALL, RANDYL STAFFORD DEWALT, JOHN KNIGHT, SHARELL Chicago Offices NW Base, N.Y. Sunnyside Yard N.Y. Penn Station New York Sunnyside Yard N.Y. PICHI, RANDY STEPHANS, KENNETH ANDREWS, IRA EDDINGS, HAROLD KORWEK, PETER Caltrain Main Office Chicago Crew Base Phila. 30th St. Station Florence Station New Haven Station PLUMER, JEFFREY SUHS, STEVEN ARNOLD, CAROLYN EVERS, HENRY KOSS, JOYCE Phila. 30th St. Station Chicago Locomotive Phila. 30th St. Station South Hampton St. Yard Chicago Offices PRINCE, DONALD Shop ASHLEY, BRUCE FERGUSON, KEITH KROLL, MICHELE Florence Station SUTTON, WILLIAM New Orleans Station Phila. Coach Yard Penn Station New York REESE, GREGORY Lorton Station BELLIVEAU, MARC FINLEY, TIMOTHY LANDEROS, Kansas City Maint. SWAIN, DEAN New Haven Station Los Angeles Offices GREGORIO Facility Wilmington Shops BOBB, CARLTON FORDE, MICHAEL Chicago Union Station RIOUX, JOHNNY SYBRUN, MONELIEN Penn Station New York Penn Station New York LEFCO, PETER Raleigh Station Sunnyside Yard N.Y. BREWSTER, RUPERT GADSON, SHANNON Rensselaer Station ROSS, ROBIN THAMES, ALONZO Sunnyside Yard N.Y. Ft. Worth Station LEHNING, GEORGE CNOC Chicago Locomotive BROWN, ELAINE GIBSON, FREDDIE Penn Station New York ROZENS, MARTIN Shop Corp. HQ, Wash., D.C. Raleigh Station LENGARES, NICHOLAS Raymond Plaza West, THOMPSON, HARRY BROWN, TROY GREAVES, PETER N.Y. Division HQ Newark, N.J. Lancaster Station Kansas City Maint. Sunnyside Yard N.Y. LEWIS, DAVID RUIZ, RUDY THOMPSON, JOYCE Facility GUIRNELA, BURTON Penn Station New York Mechanical Yard New Orleans Station BULL, ALFRED Sunnyside Yard N.Y. LIBBY, MELISSA RYAN, PHILIP THOMPSON, KEVIN Phila. Phila. 30th St. HENDERSON, RONALD Boston South Station Corp. HQ, Wash., D.C. Reno Station Station Harrisburg Station MALDONADO, OSCAR SCALIA, WILLIAM TURNER-COUVSON, CAPPUCCIO, EMILIO HIGUERUELA, PEDRO San Antonio Offices Bear Car Shop STEPHANIE South Hampton St. Yard NW Base, N.Y. MAROWELLI, LORETTA SCAPERROTTA, Caltrain Main Office CARTER, MARK HINKSON, CLYDE Penn Station New York NICOLA TUTHILL, WILLIAM Corp. HQ, Wash., D.C. Bear Car Shop MARTIN, JOHN Penn Station New York Phila. 30th St. Station CENTANNI, JOHN HOULBERG, KEVIN Pelham Tower SEWELL, WAYNE WALKER, RICK Phila. 30th St. Station ConnDOT MofE Facility MCNAMARA, GEORGE NW Base, N.Y. Material Control Facility, Beech Grove CLARK, PATRICK HUISMAN, JAMES Chicago Union Station SHAH, ASHWIN NW Base, N.Y. Sanford Station MOORE, KENYATTA C&S Construction, WARREN, GEORGE Linden, N.J. Wash. Union Station CLARK, PHILLIP JONES, PRINCE Material Control Los Angeles Offices Penn Station New York Facility, Beech Grove SHAW, MICHAEL WILLIAMS, GEORGE Portland Crew Base CLOSEL, BOROME KATALINAS, WALTER MOYER, CHARLES C&S HQ, N.Y. Phila. 30th St. Station Portland Crew Base SHYAM, PAKA WILLIAMS, PRISCILLA COULTHURST, BRENT MYRICK, IRVING Corp. HQ, Wash., D.C. W. Oakland Maint. KEENAN, JAMES Facility Sunnyside Yard N.Y. NW Base, N.Y. Chicago Mech. SIMMS, ANGELA DAWKINS, NORIEN &Terminal Offices Miami Station WINOWSKI, KEITH KENNEDY, WILLIAM Pontiac Crew Base Sunnyside Yard N.Y. CNOC O'CONNELL, KEVIN SNOW, ROBERT Penn Station New York Phila. 30th St. Station WINSTON, ALICE Corp. HQ, Wash., D.C. Amtrak Ink August - September 2010 | 17

Employee Milestones Congratulations to All of You!

WORD, DARRYL PURCELL, LYNETTA DACEY, JAMES GRIFFITHS, JOHN MIARECKI, WILLIAM Phila. 30th St. Station Miami Station Wilmington Shops Penn Station New York Chicago Union Station ROEBER, FREDERICK DALGARN, RICHARD HENDERSON, JESSE MILLER, MONICA Chicago Offices Perryville M/W Base Richmond Station Phila. 30th St. Station SAPPINGTON, CHERYL DARNELL, TIMOTHY HERBERT, JACK MITCHELL, WILLIAM ANDERSON, JOHN Corp. HQ, Wash., D.C. NW Base, N.Y. Caltrain Main Office Wilmington Shops Milwaukee Station SIMONS, RENE DECUIR, DARYL HULEDE, JOHN NORTON, CLIFFORD BANKS, TRACEY Penn Station New York San Diego Station/ Chicago Mech. & Austin Station Phila. 30th St. Station SMITH, MICHAEL Mechanical Terminal Offices NUCCIO, MICHAEL BIRAMONTES, MINOR Sunnyside Yard N.Y. DEMAIO, KENNETH HUTCHINSON, Chicago Mech. & Ft. Lauderdale Station TOUCHTONE, YVONNE Mechanical Office MARCIA Terminal Offices BOND, DANIEL Sanford Station DICKS, DONNA Phila. 30th St. Station PHILLIPS, GEORGE Sanford Station ULRICH, JAMIE Corp. HQ, Wash., D.C. JAMES, GODFREY Odenton M/W Base BRISUENO-CARTER, Corp. HQ, Wash., D.C. DIGGS, NORMA Corp. HQ, Wash., D.C. RADOVICH, EDWARD PHYLLIS Sunnyside Yard N.Y. JONES, ROLAND Boston South Station Lorton Station DUTROW, PETER Chicago Crew Base RANGEL, EUGENE CANDA, JOSE Brighton Park Facility KERAMAS, Boca Raton Station Los Angeles Offices ALBANESE, MICHAEL EVANS, MICHAEL THEODOROS RATHMANNER, CORDANI, CLIFFORD Oceanside Station San Antonio Offices MOW Base, Providence, WILLIAM CNOC R.I. ALLEN, PHILIP FALLIN, CHARLES Wilmington Shops COTHRAN, STEVEN Wilmington Shops Baltimore Penn Station KUKEC, JOHN RIS, WALTER Seattle Mechanical Lorton Station ANDERSON, ROBERT Chicago Mech. & FELTEN, KENNETH Yard DANIELS, DENISE Sunnyside Yard N.Y. Chicago Mech. & Terminal Offices LANGLEY, CAROL Sunnyside Yard N.Y. AUSTIN, MARK Terminal Offices ROMERO, CESAR Oakland Station ECKER, EDWARD Beech Grove FLOWERS, MARK Los Angeles 8th St. Phila. 30th St. Station Maintenance Facility Bear Car Shop LONGMIRE, JEROME Coach Yard Phila. 30th St. Station FOWLER, NANCY BENTLEY, WILLIAM GALLANT, ROBERT SAMHAMMER, CINDY Corp. HQ, Wash., D.C. Phila. 30th St. Station Raymond Plaza West, LYLES, DERRELL CNOC Chicago Crew Base HAROLD, RAYMOND BIRCH, STEPHEN Newark, N.J. SIMMS, MYRA Phila. 30th St. Station Phila. 30th St. Station GALLERY, DANIEL LYON, DONALD VA Railway Express ConnDOT MofE Facility JENNINGS, SAMUEL BOGUSH, ANTHONY Baltimore Penn Station SINGLETON, Corp. HQ, Wash., D.C. Wilmington Shops GAMEZ, ELVIRA MA, RICKY MALACHI Sunnyside Yard N.Y. CNOC JOHNSON-MELVIN, BROWN, DALE Corp. HQ, Wash., D.C. WAUNDOLYN Beech Grove GARRETT, MICHAEL MAY, DONALD SLANSKY, RAYMOND Boston South Station Maintenance Facility C&S Repair Shop Bear Car Shop Chicago Mech. & Terminal Offices KITTILSON, PAULINE BURKE, MARTIN GERMAN, WILLIAM MAZEIKA, THOMAS Phila. 30th St. Station Phila. 30th St. Station Wilmington Shops Phila. 30th St. Station SLAUGHTER, ELIZABETH MARTIN, JOANNE CAINE, SANDRA MC CALLION, GILLILAND, CLAY Phila. 30th St. Station Corp. HQ, Wash., D.C. Phila. 30th St. Station Tucson Station FRANCIS Penn Station New York SWEENEY, JOHN O’CONNOR, JOSEPH CARCHIDI, VINCENT GILMORE, CAROLYN Boston South Station Boston South Station Phila. Coach Yard Corp. HQ, Wash., D.C. MCDANIELS, MICHAEL TEYLER, GARY PERKINS, YVETTE CAVANAUGH, ANNE GREEN, JEAN Beech Grove Sacramento Station Western Reservation Boston Station Phila. 30th St. Station Maintenance Facility UPSHAW, ALAN Contact Ctr. CROMWELL, ROBERT GRIENINGER, MCGINNIS, ANNE San Luis Obispo Station PHILLIPS, STEPHEN Lancaster Station STEPHEN St. Louis, Mo. San Diego Station/ Wilmington Shops URBAN, MARYLA Mechanical Phila. 30th St. Station 18 | August - September 2010 Amtrak Ink

Employee Milestones Congratulations to All of You!

VAN SANT, BRUCE GRANT, BERNARD BALMER, JOHN CLARK, RONALD FORD, BRENDA CNOC Jacksonville Station Phila. 30th St. Station Rensselaer Mech. Jacksonville Station Facility VIA, KEVIN HARPER, GARLAND BARR, ANDREA FORD, JOSEPH Beech Grove Lynchburg Station Sanford Station CLEMONS, ARNIE Buffalo-Depew Station Maintenance Facility Los Angeles Offices HATCH, MARK BATTLE, BOBBY FOX, JOHN WILLIAMS, JAMES St. Louis Station Wash. Union Station CLIFTON, JOSEPH Corp. HQ, Wash., D.C. Sunnyside Yard N.Y. ISLAM, JOHN Chicago Locomotive WOOD, JOHN Los Angeles Offices BAUMGARDNER, Shop FOXX, DANIELLA Phila. 30th St. Station DENNIS Boston South Station JACKSON, JANET Schenectady Station COSCIA, JOSEPH ZAJAC, WILLIAM Kalamazoo Station Sunnyside Yard N.Y. GARDNER, QUEEN Phila. 30th St. Station BERNARD, MERLE Caltrain SF Station MUSCAT, DONALD Sunnyside Yard N.Y. CRENSHAW, ROO- ZELASKO, EDWARD Rensselaer Station SEVELT GARRARD, JOHN Penn Station New York NUNES, RAY BLANEY, IRVING Beech Grove Jacksonville Station Sunnyside Yard N.Y. ZELLER, BERNARD Miami Station Maintenance Facility GOFF, EARL Quad Ave. M/W Base O’CONNOR, TOM BOEHNER, BARRY CRISCONI, ROCCO Bear Car Shop Phila. 30th St. Station Los Angeles Offices Bear Car Shop GONZALEZ, ROBERT PADILLA, JESSE BOHNE, RICHARD CULLIGAN, BRUCE Springfield Station Austin Station Chicago Offices AGES, MICHAEL Sunnyside Yard N.Y. GRAHAM, FRANK PARHAM, BURREL Atlanta Station BORITZKI, ROBERT DABROLET, PETER Denver Station San Antonio Offices Beech Grove ARNOLD, KEVIN Southampton St. Yard Maintenance Facility GRAHAM, ROY Chicago Union Station PURNELL, CATHY DEVERS, RAYMOND Wilmington Shops Chicago Crew Base BORS, ROBERT BRAV, MIRIAM Corp. HQ, Wash., D.C. GRANO, RICHARD SPRAGUE, ROBERT Wilmington Shops Chicago Crew Base Phila. 30th St. Station Everett Station DONERY, TIMOTHY BREWBAKER, BROWN, CLARENCE Seattle King St. Station GRAY, GLENN MARTINA STOGNER, PAULA Beech Grove Wilmington Shops Corp. HQ, Wash., D.C. Kansas City Station Maintenance Facility DONOFRIO, ED Western Reservation BUESCHEL, JOHN TURNER, RICHARD GREEN, WALTER BROWN, GARY Sales Contact Ctr. St. Louis Station Rensselaer Mech. Beech Grove Wilmington Shops Facility CARDONNE, RENE Maintenance Facility FALANGO, FRANK GRIFFITH, MELVIN WEESE, NANCY New Haven Station Los Angeles Offices CABRY, JOHN Beech Grove Miami Station Maintenance Facility CARTER, KENNETH Phila. 30th St. Station FALCONER, Hammond Station WILSON, DONALD FREDERICK HAMMOND, ROSS Phila. 30th St. Station CAPRIOTTI, EVELYN Beech Grove COOPER, FRED Beech Grove Mid-Atlantic Maintenance Facility Beech Grove Reservation Sales Maintenance Facility Maintenance Facility Contact Ctr. FARLING, EILEEN HANNA, BARBARA DREYER, LINDA Mid-Atlantic Los Angeles Offices ABRAHAM, PATSY Providence Station CARR, WILMER Reservation Sales Corp. HQ, Wash., D.C. Phila. Coach Yard Contact Ctr. HARTMAN, JOANNE GALLO, NICHOLAS Phila. 30th St. Station Chicago Union Station AGUILAR, PAUL CARTER, FAVICCHIO, RALPH Los Angeles 8th St. CHRISTOPHER Rensselaer Station HARTMANN, STEVE GELL, STEPHEN Coach Yard Providence MOW Base Salt Lake City Crew Corp. HQ, Wash., D.C. FIELDS, LARRY Base BAKER, GARY GODWIN, W. R. CERVANTES, Corp. HQ, Wash., D.C. Springfield Station HAWK, WALTER Salt Lake City Crew ALFONSO FLINKSTROM, DAVID Buffalo-Depew Station Base BAKER, JOSEPH Los Angeles 8th St. Coach Yard Phila. 30th St. Station GOLEBIEWSKI, CAROL Wilmington Shops HEFLIN, CLINTON FORCZEK, STANLEY Miami Station CHRISTIAN, DAVID Corp. HQ, Wash., D.C. Sunnyside Yard N.Y. Phila. 30th St. Station Amtrak Ink August - September 2010 | 19

Employee Milestones Congratulations to All of You!

HIKIDA, WAYNE LAWTON, JOSEPH MOSS, RODNEY ROGERS, BILLY TRENT, JAMES Seattle King St. Station Bear Car Shop Corp. HQ, Wash., D.C. Caltrain Main Office New Haven Station HILL, ELIZABETH LEE, FELTON NICHOLAS, ROBERT ROSE, PATRICK TREZEVANT, KENNETH Raleigh Station Miami Station Sanford Station Jacksonville Station Sunnyside Yard N.Y. HINTON, FAYE LEE, MICHAEL NOLDER-HARRALSON, RUNKLES, ROY TROISI, DIANE Wash. Union Station Phila. 30th St. Station SILVANA Ivy City Maint. Facility South Hampton St. Chicago Crew Base Yard HITE, GREGORY LEE, ROBERT RUTLEDGE, DOUGLAS Phila. 30th St. Station Wilmington Shops NOYES, JAY Tampa Station TURNGREN, JAMES Chicago Locomotive Southern Div. Admin HOLT, JOSEPH LEE, THEODORE Shop SCHMIDT, SHARON Office Chicago Mech. & Chicago Mech. Phila. 30th St. Station Terminal Offices &Terminal Offices O'MALLEY, JOHN WALSH, DENNIS Penn Station New York SCOTT, SAUNDRA Phila. 30th St. Station HOPKINS, KENNETH LEONARD, AGNES Los Angeles Offices N.Y. Division HQ Sanford Station O'NEILL, EDWARD WARD, WALTER Phila. Coach Yard SETTLES, JAMES W. Oakland Maint. HUTCHINGS, DARREL LEWIS, BARBARA Beech Grove Facility Beech Grove Chicago Union Station PALMER, RICHARD Maintenance Facility Maintenance Facility Rensselaer Station WASHINGTON, LIGHT, LAWRENCE SIMPSON, JAMES ELNORA IORIO, JOSEPH Phila. 30th St. Station PAPLOW, GARY Corp. HQ, Wash., D.C. VA Railway Express Bear Car Shop Rensselaer Station MACFADDEN, WADE SINGH, RANJIT WATSON, DWAYNE JAMES, CORNELIUS Sanford Station PARKER, BARBARA Raymond Plaza West, Sanford Station Trenton Station Back Bay Station Newark, N.J. MADISON, CURTIS WEATHERS, GREGORY JONES, CHARLES South Hampton St. PATTAN, VERNON SINGLEY, HELEN Chicago Mech. & Chicago Locomotive Yard Los Angeles 8th St. Phila. 30th St. Station Terminal Offices Shop Coach Yard MAGUIRE, JAMES STRATON, DAVID WEISER, MARY KELLY, MARTHA Quad Ave. M/W Base PEARSON, JACK Portland Station Penn Station New York Corp. HQ, Wash., D.C. Chicago Offices MASON, VERGIA STRONG, PETER WILLIAMS, KETELBOETER, Oakland Station OKJ PETERS, ROBERT Phila. 30th St. Station NATHANIEL MARGARET Huntington Station Wilmington Shops Los Angeles Offices MCCABE, JOHN SULLIVAN, MARGIE Providence Station PETERSON, ROGER Mid-Atlantic WILLOUGHBY, HENRY KLICKMAN, ROBERT Pasco Station Reservation Sales Wash. Union Station Seattle Mechanical MCGINNESS, Contact Ctr. Yard RICHARD PICCININNI, WILSON, JOHN Bear Car Shop NICHOLAS SWENSON, NOREEN Beech Grove KRUHM, JAMES Penn Station New York Corp. HQ, Wash., D.C. Maintenance Facility Waterloo T&E Crew MCKEOWN, BETTY Base Western Reservation PITARRESI, JOHN TAYLOR, MICHAEL WORTHAM, CHARLES Sales Contact Ctr. Los Angeles Offices Charleston S.C. Station Wilmington Shops KUSKEY, JAMES Minneapolis-St. Paul MGRDICHIAN, JON POSTON, GERALD TESTER, DARRELL WRIGHT, ROBERT Station Los Angeles Offices Florence Station Beech Grove Rensselaer Mech. Maintenance Facility Facility LARSON, JAMES MILEWSKI, GARY RASMUSON, JAMES Ivy City Maint. Facility Phila. 30th St. Station Rensselaer Station TODD, STEPHEN Albuquerque T&E Crew LATCHFORD, DONALD MILLER, JUDITH REED, BRIAN Base Chicago Union Station Mid-Atlantic Wilmington Shops Reservation Sales TONEY, EARL LATCHFORD, JAMES Contact Ctr. ROBUSTO, RONALD Ivy City Maint. Facility Corp. HQ, Wash., D.C. Wilmington Training MOORE, AUGUSTUS Ctr. TOWNSEND, ODELL LAWRENCE, GARY N.Y. Division HQ Jacksonville Station Los Angeles Offices 60 Massachusetts Avenue, N.E. Washington, D.C. 20002

Please send address changes to your local Human Resources office.

August and September In Amtrak History AUGUST-SEPTEMBER

August 7, 1975 August 4, 1984 September 7, 1985

Amfleet cars enter service on the The Pere Marquette begins operation, The Santa Ana (Calif.) Regional Northeast Corridor. They were ordered, restoring Chicago-Grand Rapids, Mich., Transportation Center opens for busi- along with 70 additional SDP40s from service. ness. It is utilized by Amtrak’s Pacific EMD and 11 E60s from General Surfliner, Metrolink commuter service, Electric, on Oct. 12, 1973. Greyhound and local bus service and several Mexican tour bus services.