BPP University Student Handbook. 2020-2021 Contents. Welcome to BPP University. Welcome to BPP University 3 Wellbeing, Learning Support and Welcome from the Managing Safeguarding at BPP 28 Director of the Students’ Association 4 Inclusion: Equality and Diversity BPP University is committed to creating a learning at BPP 30 Covid-19: A message from the environment, which is not only stimulating and University’s Deputy Vice-Chancellor Harassment and bullying 32 to all new students 6 Using the Student Queries portal 33 supportive, but also offers you memorable English Language Services 34 and rewarding student experiences. Your Students’ Association: Your personal tutor or Programme What we do and how we do it 7 Support Officer 35 I am delighted to welcome you to Student-focused and student-led in Health and safety 36 BPP University. We intend to make sure everything we do 8 Library and Information Services 38 that the time you spend with us is a Independent advice 9 Employability Service - Careers 40 valuable investment that will provide Engagement, clubs and societies 11 you with the knowledge, skills and Employability Service - Pro Bono 42 professional values to enable you to BPP University Student Career skills 44 succeed in your chosen career. Charter 2020 12 Assessments 48 We recognise that your time at BPP Virtual Campus 50 BPP University will be a unique period Stay connected on General Academic Regulations and in your life and we want to work with BPP Community 14 the Manual of Policies you to make it all the more special. and Procedures 52 Student Records 16 We hope that your studies with us will Complaints and appeals 54 be both successful and enjoyable. Timetables and grouping 18 International Student Guide 56 We want you to benefit from the Online access and the Virtual Notes 58 academic and pastoral guidance Learning Environment (VLE) we offer. You can take advantage or The Hub 20 of our comprehensive library and IT Teaching styles at BPP University 22 resources, as well as make the most Feedback 25 of our specialised Careers Service, Pro Bono centre and award-winning Expectations 26 Students’ Association. Student Records Admin Team 27 The purpose of this handbook is to help you get the most out of your induction period, and introduce you to our services and opportunities at BPP University.
Professor Tim Stewart Vice-Chancellor, BPP University
2 Globe Visit bppstudents.com 3 Welcome from the Managing Director of the Students’ Association.
On behalf of the whole of the The Student Engagement Team BPP University Students’ Association works closely with student-run clubs Team, I would like to extend a warm and societies across all centres welcome to all new and returning and online to help offer a number students. I hope your time at of exciting opportunities for you to BPP University will be both rewarding socialise, as well as to develop skills and successful. that will assist you with life in practice. The Students’ Association is here Make sure you visit bppstudents.com to help you make the most of your for more information and to join our student experience and consists of vibrant student community on the several parts. Virtual Campus. The student voice is key to ensuring that You can also join us on Facebook your views and opinions are heard across @BPPStudentsAssociation and follow us the University. My team and I work on Twitter @BPPStudents. closely with the President and annually I wish you all the best during your time elected Student Voice Representatives at BPP University and look forward to who act as an independent voice for meeting each of you soon. students on all academic committees and school boards, to ensure a positive experience for everyone during their time Shahban Aziz at BPP University. Managing Director, BPP Students’ Association The Independent Advisers are here to help you if things don’t go to plan. They provide an impartial, confidential service which is independent from the University and can help with academic and welfare issues such as appeals, complaints and wellbeing.
4 Globe Visit bppstudents.com 5 Covid-19: Your Students’ Association: A message from the What we do and University’s Deputy how we do it. Vice-Chancellor to all Enabling the student voice and new students. representation • Representing you at every level and You will be aware that the world has Since March, when lockdown happened, committee at BPP University been significantly affected by the all of our teaching and assessments • Supporting feedback mechanisms Covid-19 pandemic and I wanted to have been online and this remains our • Supporting the Staff and Student Liaison assure all new students that whilst your approach until it is safe to return to face- Commmity and Voice Representation experience as a BPP student may be to-face. We continue to work closely with • Running student representative elections different than you previously expected the Students’ Association as we plan for via bppstudents.com it to be, it will still be great! centres reopening and teaching and assessments to return to a new ‘normal’, • Facilitating student voice focus groups We continue to be guided by two once government guidance permits. key priorities: • The safety and security of all our At BPP University we have always viewed students and staff our students as partners and in these Facilitating engagement, unprecedented times I am pleased to be • Enabling students to continue to clubs and societies working very closely with the Students’ progress through their studies, • Facilitating admissions for clubs Association to continually prioritise our where possible and societies students in all University decisions. These priorities have underpinned • Delivering events and social activities You need not worry as we will guide our approach to all the adjustments • Organising communications and media and support you with clear, detailed we have made in response to the information that you will find on your pandemic. I am delighted that we have VLE/The Hub and in our FAQs on the been successful in achieving both and bpp.com website. I am especially pleased that we have Providing independent advice minimised any academic disadvantage I would like to reassure you that the and support during this period. University will continue to prioritise your • Providing impartial, confidential advice personal and academic wellbeing. and support • Providing hardship guidance Best wishes • Representing you at University meetings Professor Sally-Ann Burnett Deputy Vice-Chancellor
6 Globe Visit bppstudents.com 7 Student-focused Independent advice. and student-led in The Students’ Association has an Independent Advice Team on everything we do. hand across the country to support you when things go wrong.
Here are just a few of the community BPP Virtual Campus Appeals and mitigating Academic malpractice activities and great opportunities on Join BPP Community, our online circumstances This can cover malpractice matters offer from your Students’ Association. network for all BPP students, alumni, We will support you through these ranging from plagiarism, collusion staff and learners. It has a Student procedures and offer tailored guidance and cheating. We will support you Clubs and societies Group where you can engage with on your case. This can cover situations by explaining University policy and Join an existing or set up your own other students and share updates - such as being unwell during your procedure in an accessible manner, sporting, cultural or special interest plus you can book events and find assessments or being academically what will happen next and group and make new friends, experience a mentor: community.bpp.com withdrawn from a programme. answer any questions surrounding something new and have fun. the investigation. BPP Alumni Network Complaints Events Enjoy some of the benefits of the We can provide guidance on the Financial support Join us at our events and network Students’ Association even after you internal University Complaints Have you been left in an unforeseen with fellow students at a variety of complete your BPP studies. You can procedure and the process of raising emergency situation and have no association and society-led events find information about alumni events, a complaint with the University money? Get in touch with us (and throughout the year. networking and career progression Ombudsman – the Office of the complete a Crisis Fund Form) to see if opportunities. Independent Adjudicator. you are eligible for support. Visit our website for more information on the Further information on all these Student representation services that we offer: opportunities is available at: The students’ voice is championed and community.bpp.com Globebppstudents.com/advice_help supported by the Association through [email protected] a variety of channels at every level and committee at BPP University. Association useful contacts: Events, clubs and societies Information and support [email protected] Our website and our Independent Advisers provide information on many Independent Advice aspects of student life including [email protected] education advice and appeals and welfare campaigns. Student Representation [email protected]
8 Globe Visit bppstudents.com 9 Engagement, clubs and societies.
Societies and sports clubs Do you want to arrange a competition, Set up your own or join some of our a debate, a charity or employability existing societies to meet new friends, event, or a sustainability initiative? develop your professional skills to Then get in touch and let us know how enhance your career prospects and try you want to spend your spare time at new experiences! BPP University and how we can make it We have a range of great societies up the best it can be. and down the country at each centre For a list of current events visit the for you to join and get involved with. Events section at bppstudents.com and community.bpp.com Student media and publications If you want any more information Would you like to write for Student Life, on any of the above, then please do a student publication, the Human Rights contact us at: [email protected] Law Journal or even have your own radio station session/podcast? Then we can make it happen.
Events Come along to a range of events and socialise with other students. Is there an event you want to see happen that hasn’t been organised?
10 Globe Visit bppstudents.com 11 BPP University Student Charter 2020.
At BPP University, we want you to have every opportunity to succeed during your time with us. Below is a set of commitments developed by the students and staff at BPP University. The University and the Students’ Association give their full support to these principles.
The University’s Commitment Your Commitment The Students’ Association’s • Provide the highest standards of • Take responsibility and participate fully Commitment teaching, taught by professionals in your studies and the management of • Provide access to a student- from the professions your course commitments centric, impartial and confidential • Provide opportunities for you to • Make the most of all the opportunities independent advice service to grow career skills, both through provided by the University and support students on all matters integrating these into your Students’ Association to assist in relating to their studies at BPP curriculum and through a dedicated your personal development, in order • Offer personal support and guidance Employability Service, and in so to help you achieve your academic to students experiencing challenges doing enhance you entering and/ potential and career goals during their studies at the University or progressing in your chosen • Engage proactively in opportunities • Actively represent the student voice professional career to provide feedback on your student at all BPP Academic Boards and • Work in partnership with students, experience, including supporting Committees, and seek to put forward Student Voice representatives and your student representatives solutions to challenges that students the Students’ Association, to enable • Behave professionally at all times may face you to contribute to the improvement in BPP's diverse community, of the student experience retaining dignity, tolerance and • Facilitate student-led clubs, societies • Set regulations and policies relating to respect throughout the academic and events at the University by all aspects of your studies, and make environment including in your providing access to organisational them accessible interactions with staff, students and support, funding and dedication to creating a broad and diverse • Provide an inclusive, tolerant and the communities around you space for students to network respectful environment which • Contribute to a safe learning professionally and socially reflects our shared humanity and environment by respecting celebrates diversity equipment and instruction provided • Remain student-led and student- for your health and safety, centred in functionality both in cooperating with guidance both centres and online, whilst ensuring issued by staff and available on the that a diverse, tolerant and VLE, and reporting any health and welcoming environment exists at BPP safety concerns to your personal for students of all backgrounds tutor or the Facilities Team
12 Globe Visit bppstudents.com 13 Stay connected on BPP Community.
Check out our Virtual Campus on community.bpp.com where you can:
Connect Leverage your professional network and be introduced to people you should know
Advance Check out our online employability and professional development events How to join the Virtual Campus on BPP Community:
Enjoy Take part in a wide range of activities and discussions Go to community.bpp.com - plus enter competitions to win top prizes! Sign up using LinkedIn or a personal email address
Complete your full profile
Wait for the confirmation email to say you’re a member
Use BPP Community to stay connected
14 Globe Visit bppstudents.com 15 Student Records.
The Student Records Team in Registry works with faculty staff What is my Student Reference Queries about the Student Loans to ensure that the University collects and stores accurate Number (SRN)? Company (SLC) Your SRN appears on your Student If you have any queries regarding the personal data about students, programme and module data ID card; it must be cited on all Student Loans Company, such as and any changes in students' registrations'. correspondence within BPP University attendance confirmations, changes of and any assessments you complete. circumstances etc., please contact us on the Query Form via your VLE/The Hub We advise that you try and memorise Registration Keeping your details up to date with your questions and we will be able your SRN as soon as you can. Students are registered onto their If any of your details change during to provide you with advice and guidance. programme once the Student Records your time at BPP University (such as Team receives all the requested a change of name, address, phone How do I get a Student Status Letter, documents. If we do not have all the number, email address, or emergency a Bank Account letter or a Council required documents then you will be contact) then please inform us by Tax letter? temporarily registered. You will need to submitting your changes on the Query Please submit your request the Query provide any outstanding documents to Form via your VLE/The Hub. Form via your VLE/The Hub and you us as soon as possible to complete the will receive a letter to your BPP email process and ensure you become When will I get my Student ID card? address. The Student Status and fully registered. Bank Account letters are generated As part of the registration process you automatically and you receive these need to submit a clear front facing almost immediately. How will temporary registration passport style photo which we can use affect me? to create your ID card. Your Student As not all students are eligible to Temporarily registered students have all ID card will be emailed to you once receive a discount on their Council the same rights and privileges as a fully you have submitted all the required Tax, this letter is not generated registered student but cannot borrow documents and we have registered automatically as we have to check books from our Library Service, receive a you. You will receive this at the same your programme of study. Council Tax Exemption letter (for full-time time as your registration confirmation students) or Student ID card. letter. If you have not received your ID card two weeks from the start of your course then please submit a query on the Query Form via the VLE. Please note that temporarily registered students will not eligible for an ID card.
16 Globe Visit bppstudents.com 17 Timetables and grouping.
Where can I find my timetable? What if I want to change my group Your timetable will be accessible via or the classes that I attend? your Office 365 account. The teaching You should only attend the classes you activities will be visible as appointments are timetabled for and, as a general in your calendar. Guidance on how to rule, changing class is prohibited access your timetable via all devices will unless there is a compelling reason be provided on the VLE/The Hub. (e.g. regular medical appointments, childcare commitments or requirements of religious observance). These reasons What if I am having trouble do not include personal preferences or understanding my timetable? work commitments and will need to be If you have difficulty in understanding evidenced. Unfortunately, it may not your timetable, you should contact always be possible to accommodate either your personal tutor or your requirements. Please note that Programme Support Officer who will be you cannot attend a different class able to help you. without permission. If you are a Solicitor or Paralegal Apprentice, your first port of call will be What if I am working while I am your Apprenticeship Manager who will studying and it conflicts with be able to help you. my timetable? If you are an apprentice in the If you have registered as a full-time Business School or the School of student, you will be expected to attend Technology, your first point of call will lectures, workshops and seminars on a be your Skills Development Coach. full-time basis during a normal working Any administrative queries should be week (Monday-Friday, 9.00am- logged through the Query Form on 6.00pm). While we understand that your VLE/The Hub. many students have to work part-time, such employment should not interfere with your studies during these hours.
18 Globe Visit bppstudents.com 19 Online access and the Virtual Learning Environment (VLE) or The Hub.
Wireless internet access is available throughout our Libraries and study centres providing you with convenient access. The VLE/The Hub is available at any time, from anywhere in the world.
VLE/The Hub BPP University network details Depending on your programme, you Logging in for the first time: will be given access to the VLE or The 1. Enter your name and password Hub. This should be your first port of call for any information whilst you are 2. Check that BPPLS is shown in the at BPP. Much of the information within ‘Log on to’ box as the domain and this document is contained within your select OK VLE/The Hub. Assistive Technology We have MindView mind mapping Your BPP University network details software available on all student When will I receive my login details? computers, a designated PC with JAWS in each centre and other assistive Your network login details will be emailed technology available on request. to your personal email before you arrive to register.
Where do I use these? These details allow you to log into the Library computers at our study centres.
What do I use them for? Accessing the Library computers, printing, photocopying and for access to some e-books.
20 Globe Visit bppstudents.com 21 To make the most of your lecture During the lecture Teaching styles experience you are encouraged You should listen to the presentation to engage in discussion where and make notes of the main points appropriate with the tutor or lecturer made by the lecturer. You will then be at BPP University. and, in many cases, with your fellow able to use these for your private study students. However, you are also and group study sessions, and come expected to be courteous to everyone back to them when you are revising. else present by, for example, keeping Our tutors use a range of different approaches to teaching A good set of lecture notes will help you your mobile phone on ‘silent’ and not prepare for seminars (or other small and learning to deliver BPP University’s programmes of study. talking over others. Lectures have group sessions) and for the assessment, several goals: including revision for examinations. • To provide you with an introduction to a particular topic What is a lecture? Lectures are not designed to act as a Seminars, workshops, small group A lecture is an educational talk substitute for private study or to give • To set a subject in its context, for sessions (SGS) and tutorials completely comprehensive coverage example, why a particular principle delivered to an audience; in this These are generally interactive sessions of a particular topic. They may, was developed context, a group of students. where you can expect to discuss and however, be your introduction to a • To provide an overview of a topic explore a particular topic in depth Lectures may be face to face, online or subject and should act as a map to • To explain complex or difficult with your fellow students and/or your both. Generally lectures are associated a particular topic, and facilitate your aspects of a topic tutor. In such sessions you may work with larger groups of students, but subsequent, deeper understanding. in groups or teams to solve a problem the exact size of the group will vary You can expect the lecturer to use • To introduce you to comparative or examine case studies. You may also according to your location. For most software such as PowerPoint and/or aspects of a topic be asked to present or discuss some programmes you will find your lectures written material, such as flow charts, • To help you prepare for assessment aspect of a piece of work that you or are pre-recorded and on our VLE/The in their presentation. If you attend your group has done. The exact nature Hub, but you may also have face-to- live face-to-face lectures you may be How to prepare for a lecture of these sessions will vary depending face lectures, and for some programmes asked questions and will be given the on the subject you are studying and all lectures are face to face. opportunity to ask questions yourself. It is very important that you prepare for a lecture in advance by reading for some subjects they may not use all
over any lecture slides (if they are these types of sessions; for example,
available beforehand), the relevant not all subjects have tutorials. In some book chapter from your core textbooks courses, seminars tend to involve and any other preparatory material discussions on complex concepts, given. You are strongly recommended whereas tutorials are used to focus either to attend the lecture when it is on the practical application of such delivered live, or watch it online via the principles. Generally all these types of VLE/The Hub as soon as it becomes sessions are associated with smaller available. You can watch recorded groups of students, but the exact size lectures as many times as you like. of the group will vary from around 10 to 30 students.
22 Globe Visit bppstudents.com 23 How to prepare for other sessions During the session You need to prepare for these sessions You should take part in any activity Feedback. in advance. Very often they involve a and fully contribute to the discussions. team effort and therefore, to ensure When you express your ideas and that everyone benefits from them and points of view, it is good practice At BPP University, we are committed to creating that you support your group or team, to back these up with reasons or you must come to the session with evidence. You may be asked questions a high-quality, flexible and engaging learning the knowledge and understanding about your pre-reading by the tutor environment which enables our students to achieve of the subject that will enable you to and you will be encouraged to ask your their goals. We constantly aim to enhance the contribute. Read any material you are tutor questions about the discussion asked to look at, such as the facts of topic. You should support your fellow student experience and are keen to hear your views any case studies or scenarios, book team members by doing what you can on the various aspects of University life. chapters or journal articles and any to help the overall team effort, other preparatory material you have for example, actively engaging in been given, such as an online lecture. any role allocated to you and being You may also find it useful to read prepared to justify and present aspects We actively seek and give We aim to promote open, through relevant lecture notes you of your team’s thoughts or findings if feedback through: friendly and respectful have made and to formulate some called upon to do so. To get the most • Peer and tutor feedback relations between our students and University staff. We hope views on the key points in the scenario. out of these sessions, you should take • Feedback opportunities that you will not hesitate to notes of the key points covered in the within individual programmes session for future use, for example, share your views with us Your classmates • Student representation in assessments. using informal, as well as BPP University is proud to have on key University formal channels. committees, including the students and graduates from a variety We value your opinion. of backgrounds and cultures. It is very Other resources Academic Council, which constitutes the highest Work with us to help us likely that on your programme of study If you are new to higher education improve your student you will meet students with many study in the UK, you may find the academic authority within BPP University experience and the experience different experiences and perspectives Prepare for Success web resources of future students. and we believe that this contributes helpful. It is an interactive web learning • Staff Student to an incredibly rich learning tool aimed at integrating international Liaison Committees environment. It also helps prepare our students into UK university education • Students’ Association students for an increasingly global and is funded by the UK Council • National Student Council workplace. We encourage you to be for International Student Affairs: respectful of and, indeed, embrace prepareforsuccess.org.uk • Annual Student the diversity you find amongst your Written Submission classmates and to view your peers as • Student Focus Groups valuable connections and assets for • Student Opinion Surveys your future career success. including the Student Experience Survey and the National Student Survey • Feedback via the Students’ Association President and Student Voice Manager
24 Globe Visit bppstudents.com 25 Expectations. Student Records Admin Team.
Registry support is made up of two teams, Student Records Admin Team and International Student Advice. These teams can help you with non-academic You will queries and if they don’t know the answer they will help signpost you to the right Your tutor actively engage will facilitate in discussion and department who does. teamworking participate in group activities Student Records can assist with the following: activities • Registration queries • Standard student letters (including council tax exemption, setting up bank accounts and confirming student status) • Student ID cards Your tutor will Your tutor You will be • Student 18+ Oyster cards (London only) You will come plan and prepare will act professional to class • University procedures and policies the class professionally and treat your having prepared activities in and treat you tutors and peers adequately • VLE/The Hub access and navigation advance with respect with respect • Locker keys • Changes to your studies
International Advice and Guidance Team You will put The International Advice and Guidance Team can provide advice and guidance, Your tutor your devices on Your tutor will You will attend face to face, online and via email and telephone appointments. Advisers are based will encourage silent and use them create a all scheduled classes at various BPP University study centres and will be present at many of your active learning only to support your supportive and appointments and engagement learning and in environment induction events. class tasks You can contact us via the Query Form on the VLE/The Hub.
You will arrive at classes before Your tutor the class starts so will start that you are ready on time International advisers can assist to take part immediately with the following: • International Student Support • Tier 4 visa advice and support • Schengen visa letters and support
26 Globe Visit bppstudents.com 27 Counselling Service There are five simple steps to Wellbeing, Learning Support BPP also offers a free telephone and arranging Learning Support: virtual counselling service to all students. and Safeguarding at BPP. Your story makes you stronger. Please visit the Counselling Service Contact the website: totalwellness.info and select Learning Support Team BPP University provides support for hundreds of students the ‘Make your Appointment’ tab. with a wide range of learning difficulties, disabilities and health conditions, including mental health. We provide support for all Disabled Students’ Allowances (DSA) students regardless of visa status and we can offer guidance and If you have a learning difficulty and/ support with applications for Disabled Students’ Allowances. or a disability, you may be entitled to a UK government grant to assist with your studies. Please contact the Complete a Learning Support Team or the Student Disclosure form We can arrange assessments, mentors, Don’t leave it too late to contact Records Admin Team via the online support staff and dyslexia study skills us and remember that you need to Query Form on the the VLE/The Hub. for you. We will always listen and register with Learning Support at least You can also contact Student Finance assist whenever we can. Our Disability one month before examinations to England for more details. Remember to Disclosure process is designed to ensure we have time to process your apply early. protect and control any personal reasonable adjustments. information you share with us and we DSAs can help pay for: Discuss your will never share information about you Wellbeing and mental health • Specialist equipment support and provide with prospective employers. a doctor’s note Your wellbeing is important and we • Specialist support staff We support roughly 10% of the student or psychologist’s appreciate that you may just want • Extra travel costs report population. Our two biggest groups to discuss your feelings. If you are • General costs are students with specific learning experiencing low mood, depression, difficulties (dyslexia) and a wide anxiety, have an existing mental health DSAs are either paid on top of the range of mental health conditions. condition or just want someone to standard student finance package, or We encourage you to disclose your talk things through, don’t hesitate to on their own. You don’t have to pay disability, learning difficulty or health contact the Learning Support Team. DSAs back and they’re not counted as We will draft a condition so we can help you with We can offer our experience and income when calculating benefits or adjustments to access your studies, all Tax Credits. Learning Support support you through the challenges Agreement based on your individual requirements. which university naturally presents. We can arrange support for: How to contact us • Learning difficulties: dyslexia, Safeguarding and Prevent at BPP For more information, access the dyspraxia and dyscalculia If you would like to talk to us about Inclusion and Learning Support section, • Mental health, including anxiety a welfare issue that might impact on on the VLE/The Hub. and depression your studies, such as; abuse, online • Visual impairment safety, radicalisation, bereavement, We implement your support in class addiction, homelessness, please • Autism and for exams contact the Safeguarding Team on as required [email protected] or call us on 07464 542 636
28 Globe Visit bppstudents.com 29 Inclusion: Equality and Diversity at BPP.
The Inclusion Team provides guidance and support to students The Diversity groups aim to: Multifaith rooms in relation to inclusion and diversity at BPP. Our Diversity 1. Provide students with the At BPP University, we are proud of opportunity to express views the diversity of our students and we groups facilitate opportunities for students to connect and and participate in continuous understand that for many, religious provide each other with peer-to-peer support. Our inclusion improvement of inclusive practice observance is part of their identity. work covers all aspects of the student experience, including 2. Provide opportunities for students We offer multifaith rooms at most to participate in consultations of our main centres and facilities for learning and teaching, staff training, IT accessibility and in relation to developments and religious observance. This can also be other areas of inclusive practice. activities offered at the University requested at other centres, such as booking a classroom, where available. 3. Provide support and peer group Ensuring these spaces are as neutral networks as possible to accommodate a wide Diversity Matters Our values ensure that we all learn variety of faiths and personal beliefs through understanding and tolerance Inclusion is about you as an individual. Why not become a Diversity is maintained through our conditions whilst maintaining the ability to You have multiple roles and identities in Ambassador? of use which are available in all our everyday life in relation to your work, challenge divisive or radical perspectives We always want to hear your views. multifaith spaces. study, families and backgrounds. which may threaten tolerance or respect. To make a general comment, join our Who you are as a student is important Please be aware that BPP will respond groups, suggest a new group or find If you have a cause for concern that the to us and shapes our commitment to all claims of harassment and bullying out more, please contact us via your facilities are being used in breach of the as a university to your progress and including racially motivated or divisive Query Form on your VLE or The Hub. above terms, please contact a member achievement through supporting equality language and communication. Please be of the Inclusion Team via the Query and diversity in the student experience. mindful of your own unconscious biases and respect those around you. Form on the VLE/The Hub. In the UK, the Equality Act 2010 is For more information access the legislation which provides a framework Please contact us via the Query Form Inclusion and Learning Support section to protect individuals from unfair on the VLE/The Hub if you have on the VLE/The Hub. treatment and promotes a fair and any concerns. more equal society. We have a wide network of relationships Whilst studying at BPP University you with external partners and run events to will be exposed to values and beliefs promote and foster inclusion and access which may be different from your to both education and employment. own. Responding in a respectful way Previous events include: is a true sign of professionalism and • Diversity in law and business demonstrates a maturity which will assist you in building a truly global • Racial equality in the workplace, perspective, required for any practising panel of professionals professional in our ever-shrinking world. • Evening with Stonewall • Mature student group • Set up a group
30 Globe Visit bppstudents.com 31 Harassment and bullying. Using the Student Queries portal. The Inclusion Team provides guidance and support to students in relation to inclusion and diversity at BPP. Our Diversity Need support? groups facilitate opportunities for students to connect and provide each other with peer-to-peer support. Our inclusion BPP provides an online form that can be accessed work covers all aspects of the student experience, including from the VLE/The Hub. This route provides you with learning and teaching, staff training, IT accessibility and the fastest way to get the support you need and helps other areas of inclusive practice. us continuously improve the student experience.
BPP University is committed to Similarly, BPP University will not providing an environment which condone victimisation due to an ensures that staff and students are employee or student having made a free from any form of harassment, complaint or allegation of harassment, intimidation or bullying. discrimination, bullying, or having acted as a witness in such cases. Harassment and bullying can create an intimidating, hostile or offensive Discriminatory conduct or remarks are atmosphere, interfere with an not acceptable whatever the intention. individual’s attendance, confidence or It is the impact of the behaviour that is work performance. important rather than the intention of the perpetrator. BPP University recognises the seriousness of harassment and BPP University will not condone the bullying, and has a responsibility to promotion of intolerance of different take appropriate action against all faiths and beliefs. incidents of harassment and bullying. Your story makes you stronger. BPP University will not condone abusive To report an issues or concerns please or offensive behaviour with regard contact us via the Query Form on your to gender, race, political or religious VLE/The Hub. belief, ethnic or national origin, sexual orientation, colour, age, or disability.
32 Globe Visit bppstudents.com 33 English Language Services. Your personal tutor or
BPP’s English Language Services can Pre-Sessional English courses are Programme Support Officer. help you to improve your academic intensive courses to help you develop English and academic skills. As a your English before you progress on to student studying at university, if you your main programme, and will be six or As a student at BPP University, you will be assigned a personal have English as a second language 12 weeks depending on your entry level or if you are not familiar with higher of English. In-Sessional English courses tutor or Programme Support Officer at the start of your education, you may need extra support usually run in the first term of study for programme of study who will be your first point of contact for in order to help you in your studies. certain programmes in the Schools. academic queries. This support can be in the form of: • Pre-Sessional English courses English Language Testing • In-Sessional English courses Testing services are available to assess If you are a Solicitor or Paralegal It is expected that as a student you will: • English Language Testing a student’s language profile to ensure apprentice, your first port of call will be • Attend arranged meetings with • One-to-one support they receive appropriate support to be your Apprenticeship Manager who will your personal tutor or Programme successful in their studies. be able to help you. Support Officer As an international student studying at university, or if you are not familiar with Your personal tutor or Programme • Contact your personal tutor or higher education study, you may need One-to-one support Support Officer is there to offer you Programme Support Officer to extra support in order to help you in your You If you have any questions about advice, assistance and support with inform them of any issue that may be studies. Our English Language Testing academic English and academic skills, any academic and personal difficulties affecting your academic progress that may arise, ensuring that, where and Pre-Sessional English courses take or to book a one-to-one consultation As a student, you are expected to take appropriate, any problems are made place prior to you starting your main please contact us via the Query responsibility for both your performance known to the relevant people at BPP degree programme with us, but we also Form on the VLE or The Hub. In the on the programme and your personal University, and that you are referred to offer further support while you study. consultation, you and a tutor discuss life. However, should any difficulty arise, the relevant student support services to a sample of your work. Your tutor will it is advisable to ask for help from your help you with any issues that may be help you to: personal tutor or Programme Support Pre-Sessional and In-Sessional affecting your academic progress. English courses • Structure your work more Officer or another appropriate source appropriately Your personal tutor or Programme as soon as possible, in order to resolve The Pre-Sessional and In-Sessional • Write/speak more clearly and Support Officer will arrange to meet the issue at the earliest opportunity. courses aim to develop students’ with you individually, during the first accurately Routine matters should initially be academic English and academic skills term, and will then remain in contact referred informally to your personal needed for specific programmes in • Explain any areas of difficulty with for the duration of your study with tutor or Programme Support Officer. all Schools. They are designed to help language BPP University, in order to discuss your If you experience any problem which you become more confident with your • Help you to use sources progress on the programme and any is affecting your studies, you should academic English expression and the appropriately and avoid plagiarism other issues which may arise. skills you need for the assignments and see your personal tutor or Programme • Explain how to improve your use of exams you will have on your programme. If you are studying online or part-time Support Officer without delay. academic conventions and a face-to-face meeting may Someone else may have experienced If you need English or academic skills not be practical, your personal tutor these difficulties before; therefore, support, or want to find out if you can or Programme Support Officer can there may already be a solution in join an English course, then please arrange online or telephone meetings place. Addressing matters promptly will contact us via the Query Form on your instead to suit you. VLE or The Hub. aid their resolution.
34 Globe Visit bppstudents.com 35 Health and safety.
Your health, safety and wellbeing Fire safety Security is our top priority. We ask that We test our alarms each week. If you Please always carry your Student ID you contribute to a safe learning hear a short ring, you do not need to card and be prepared to show it on environment by: leave the building. request. Do not share security codes • Taking reasonable care of yourself with others and be mindful of tailgaters If you hear a continuous ring, you and others when entering our buildings. MUST calmly evacuate the building • Respecting equipment and by the nearest exit and proceed to the Smoking instruction provided for your health assembly point. Follow the instruction and safety of our fire marshals, who will be BPP operates a strict no smoking policy. • Cooperating with guidance both wearing high-viz jackets. Do not use If you have any further questions issued by staff and available on the the lifts and DO NOT re-enter the about health and safety at BPP, please VLE/The Hub building while the alarm is sounding. speak to the Reception Team at your • Reporting any accidents, incidents We run fire drills twice each year. site or contact us via the Query Form or other health and safety concerns These are important as they ensure on the VLE/The Hub. to your personal tutor, the Reception everyone on site knows how to respond Team or via the Query Form on the in an emergency – and can help us to VLE/The Hub identify areas where we can improve. You must treat every evacuation as a Covid-19 real emergency. Regular updates on the coronavirus If you see a fire or smoke on site but pandemic will be posted on the the alarm is not sounding, it is your following website: bpp.com responsibility to raise the alarm. Do not try to put out the fire yourself. First aiders If you have a disability, injury, are Everyone in our Customer Services heavily pregnant or have any other Team is a trained first aider. Please go condition that might mean you to reception if you are injured, feel ill or require support using stairs or exiting see someone else who requires support. a building in an emergency, please speak to the Reception Team or contact us via the Query Form on the VLE/The Hub.
36 Globe Visit bppstudents.com 37 Library and Information Services.
BPP University’s Library and Information Services provide Online Library Lexis and Westlaw certifications you with access to a wide range of resources to support The Online Library is your portal to Law students are encouraged to look out accessing the information resources for the Lexis and Westlaw certification your studies and prepare you for professional life. As a new available to you during your time at sessions which are delivered student, you will have the opportunity to attend a library BPP. You can access the Online Library throughout the academic year. As a induction. This will provide you with all the information you at any time via the VLE/The Hub or by Law student it is important to ensure going directly to: you are confident in navigating legal need to begin accessing and using the extensive range of bpp.libguides.com/Home databases and in carrying out legal resources available to you during your time at BPP University. research as this will help you in your studies and prepare you for work Research Skills Workshops experience or employment at a later You will be invited to attend a series of It is never too early to start thinking Library collections date. Certificates can be added to Research Skills Workshops delivered about the practical skills that will help your CV and used as evidence of your Our Library collections are tailored throughout the academic year both you to be successful in your chosen legal research skills. to meet the needs of BPP’s taught face to face and online. Our workshops career. The Library will provide you programmes and consist of nearly are designed to enhance your with access to many of the resources 40,000 books, 74,000 e-books, over employability and support your studies, you will use in your professional life. 65,000 journal titles, 36,000 case and some will also provide you with the We will also provide expert advice to studies, 350 law reports including all opportunity to gain certifications to add help you to get the most out of them major series, legal research materials, to your CV. Research Skills Workshops to support your studies and boost financial reports and information for can be booked by visiting the Study your employability. UK and international companies. Support page of the Online Library: We follow a digital first policy. This bpp.libguides.com/Home/StudySupport Your Library account ensures as many resources as possible You will receive an email from the are available to you whether you are Library during your induction period on or off campus. The collection is which will provide your login details an active teaching collection which for BPP’s Online Library resources and ensures all the reading referred Library Catalogue. Your Athens login to throughout your programme is details will allow you to access many available to access through the Library of the online resources available to you Service. You should not need to look via BPP’s Online Library. Your Library further than BPP’s Library Services Catalogue login details will allow for resources to support you in your you to check your loans and renew studies. eligible items.
38 Globe Visit bppstudents.com 39 Careers events Resources and information Employability Service We invite speakers from a range of On CareerHub you will find a wide organisations and employers, including range of online resources, including firms and chambers, for events careers guides, employer videos and - Careers. throughout the year. These events software for psychometric tests. are the perfect way for you to decide Check out our Graduates First on a career path and network with (psychometric test practice) and The Employability Service - Careers offers a comprehensive employers, alumni and members of ShortList Me (interviewing practice by the professions. Events are increasingly video with feedback) package which range of services to enable you to achieve your career goals. held online. are very popular with students! We can help and support you in securing a graduate role on completion of your studies or help you develop your career Careers workshops And much more... skills and knowledge within the workplace. We provide a number of careers We offer Access to Practice schemes in workshops in the following areas: partnership with employers, employer mentors for some students and • Planning your career, researching one-to-one coaching. These schemes It is never too early to start thinking with employers. Either log into CareerHub the market and job search strategies about your career and we would at bit.ly/bppcareerhub or click the are designed to assist those students • Researching potential employers encourage you to take advantage of our Careers Service tab on your VLE/The Hub. who have had limited access to services as soon as you have secured • Making successful applications employers or who have had mitigating your place at BPP. You will have the through CVs and cover letters, circumstances, to help them achieve Careers appointments opportunity to take part in a wide range application forms, interview skills their career ambitions. Many of these of activities and employer events to You can book these face to face, by and practice initiatives are by application only, so prepare you for your chosen career, and telephone or Skype, Microsoft Teams • Mock assessment centre and get in touch with us early on to see if the earlier you contact us the more you or Zoom and receive individual careers psychometric testing any of these activities might be right information. Explore your options, set for you. will benefit from our range of services. • ‘Career Ready’ skills, or business career objectives and start working skills, such as communication, Whether you are a new student or towards your goals. learner, or already in employment resilience and wellbeing, emotional Getting yourself 'Career Ready' intelligence, professionalism, or not, we urge you to use the Ask us a question Participation in careers events Employability Service, and the management and leadership and and activities will enhance your Email us with your career queries and talents of our very capable staff self-development professional skills, attributes and receive expert advice on for example team, to develop your career skills behaviours. This complements what your CV, cover letter or application. and make yourself even more Job opportunities database you are learning on your programme in ‘Career Ready’. addition to your qualification. Find out about vacancies, work Mock interviews You will be able to evidence examples experience, events, activities and a of communication, digital, enterprise, CareerHub Prior to going to your real interview, you range of professional development can book in for a practice run. Mock leadership and self-management skills CareerHub is our central communication opportunities from a diverse range interviews give you the chance to receive that employers demand in the modern channel for and with students. Through of firms and organisations through constructive feedback on improving workplace, alongside developing a ‘can the CareerHub online platform you can our online database of employer your interview technique. You can also do’ attitude, self-reflective ability and book an appointment with a Careers opportunities on your CareerHub. view feedback from students who have personal integrity. Consultant, look at careers resources attended interviews at firms and other Access CareerHub at: bit.ly/ on a vast range of topics, find out Contact us at bit.ly/bppcareerhub organisations on CareerHub which will bppcareerhub or via the VLE/The Hub. about careers events and book yourself or via the VLE/The Hub. help you understand what to expect at a place, ask a question to a Careers your interview. Consultant and read about opportunities
40 Globe Visit bppstudents.com 41 Employability Service - Pro Bono.
The Pro Bono Team offers opportunities for students to engage in projects which enhance employability while improving access to justice for the most vulnerable in our society. Students ‘give back’ whilst gaining experience of the skills required in the world of work.
A sample of projects include: Streetlaw Legal Translation Service Legal Advice Clinic Students deliver legal workshops to Students with language skills provide community groups to increase public not-for-profit organisations with free Students interview clients and provide understanding of their legal rights written and oral interpretation and written letters of advice on a range and responsibilities. Venues include translation services, providing access of legal issues. Through interviewing, schools, homeless shelters, prisons and to justice for clients for whom English is research and drafting documents, local charities. Through presenting not their first language. students improve their communication, and researching legal issues, professionalism, emotional intelligence students develop their teamwork, and problem solving skills. Human Rights Unit (HRU) professionalism, emotional intelligence and analytical and technological skills. HRU is a student-led project which Employment Law Telephone organises a series of talks from external Advice Line speakers and publishes articles via Tribunal Services the HRU blog. Students increase their Students interview clients on the phone, Student volunteers provide understanding of human rights law and obtaining background information litigants with in-person moral and develop their communication skills. for volunteer lawyers who provide administrative support at tribunal. free telephone advice to the public. For details of which projects run at each Through client handling and being Through interviewing, note taking and centre, and more information about the exposed to court procedures, students handling clients, students develop projects, visit the Pro Bono website: enhance their professionalism and their communication, professionalism, probono.bppuniversity.ac.uk/ emotional intelligence, as well as emotional intelligence and problem projects/ resilience and communication skills. solving skills.
42 Globe Visit bppstudents.com 43 Career skills.
The word employability means different things to different people. At BPP, we see it as you getting ready to land your first professional job after your studies; or if you are already in employment, to grow, progress and advance in your career.
Professionalism Management and Leadership Employability • Professionalism • Project management Whether you are a new student or • Ethics and conduct • Influence and persuade learner, or returning to BPP, we want you to use your time with us to develop • Commercial awareness • Delegate appropriately your career skills as well as gain your • Governance and compliance • Supervise qualification, and make yourself even • Risk management • Drive performance more ‘Career Ready’. • Accountability • Adaptable and agile You’ll need to take responsibility for your • Financial fluency own learning. But be encouraged that by gaining your qualification, getting involved in your programme, in wider BPP and externally, you will join so very many of our students who proceed into highly skilled professional employment. You will have lots of opportunities to evidence the following 10 careers skills on your programme, within BPP Self-Development Teamwork and externally. • Lifelong learning • Respect and support others • Using initiative • Inclusive and collaborative • Organisational skills • Transdisciplinary thinking • Reflective approach • Share common vision • Seek and value feedback • Value contributions • Responsive to change • Build trust
44 Globe Visit bppstudents.com 45 In particular, BPP Employability Service stands ready to advise, support, guide, instruct and also teach you to be ready for your next steps and to provide a range of opportunities for you to get there.
Communication Problem Solving Resilience and Wellbeing • English and maths proficiency • Evaluation and critical thinking • Look after self • Active listening • Negotiation skills • Positive coping strategies • Active questioning • Decision making • Effective relationships • Clear speaking and writing • Researching skills • Adaptable and flexible • Presentation skills • Goal-oriented behaviours • Manage conflict • Apply knowledge to everyday • Mental health aware life scenarios
Innovation Emotional Intelligence Analytical and Technological • Enterprising • Self-awareness • Information and • Entrepreneurial • Self-regulation technological literacy • Innovative design • Motivation and commitment • Understanding of automation • Global mind-set • Empathy • Data analytics/visualisation • Creative thinking • Social skills • Data strategy and planning • Cultural awareness • Acquisition of new skills (e.g. Office, analytics, visualisation software)
46 Globe Visit bppstudents.com 47 Assessments.
You should check the VLE/The Hub for Learning Support Assessments are an important part Your Assessments details of the computer specification of any learning experience and your If you have a special education need The dates of your assessments will be you need to access any online assessments should be seen as an or disability, you should contact released to you on the VLE/The Hub assessments and run a practice test at opportunity to showcase what you BPP’s Learning Support Service at the beginning of each module in least a few days before to make sure have learnt. Your programme is likely to ([email protected]) by your programme. that you have no technical issues. We have a range of different assessment emailing at least four weeks prior to will guide you through this process, methods, which might include exams, For some assessments (e.g. your assessment, and ideally at the especially when it’s your first time. coursework, oral assessments, reports coursework, reports and dissertations) start of your programme. This specialist For all assessments you should make or dissertations, and you should you will be given a number of days (for team will work with you individually to sure that you find a quiet place where consult your programme handbook instance one-two weeks) to complete ensure that the assessment is accessible you will not be interrupted and where to see the specific assessments and submit the work. You should make to you and to arrange any adjustments you can sit and work comfortably, for your programme. You will see sure you know the submission dates which are needed. possibly for three-four hours at a time. assessments referred to as formative and manage your time to ensure that For some assessments, BPP will use an assessments (also known as you have sufficient time to research ‘e-proctoring’ software. This software Further Support practice or mock assessments); and and write your answer. Bear in mind will monitor your computer and your summative assessments, which are the that you may have more than one If you have any questions about your environment to ensure you comply with assessments which will count towards piece of work to submit within the same assessment you should consult the the assessment rules. Detailed guidance your final grades. timeframe and/or other assessments. VLE/The Hub in the first instance will be available for this on the VLE/The These types of assessment will where you will find the answer to most In every module you will have the Hub, and you should take particular normally be submitted via the VLE/The questions. If the answer is not there, opportunity to undertake a formative note of the guidance on the physical hub and through Turnitin. your programme team or the Exams assessment. These are an important environment prior to the assessment. Team are available to support you via way in which you can test what you Other assessments (e.g. exams or the Query Form. Some assessments may be run have learnt, ensure you are familiar oral assessments) may be timed and face to face in a physical location with the mode of assessment and these will require you to be available (e.g. practical assessments or get feedback from your tutor on at a specific time. You should make oral assessments). If you have an your performance and any areas sure you note these in your diary and assessment in a physical location, you for development. You should aim give yourself enough time before and will be provided with the details of the to complete as many of formative after to mentally prepare and relax. assessment on the VLE/The Hub at assessments as you can. Evidence In the weeks leading up to your timed least two weeks before the assessment. shows that those who take up formative assessment you should make sure you You should make sure you map out assessment opportunities often do have given yourself enough time to the route to the venue and give better in their summative assessments. review your material, consolidate your yourself enough time to account for learning and revise. Creating a personal any transport delays. Aiming to arrive timetable will help to structure your approximately one hour before the assessment period, but don’t forget scheduled start time is recommended. to put in plenty of breaks. Most timed assessments will be undertaken online.
48 Globe Visit bppstudents.com 49 The BPP Community is administered by the BPP Alumni Team, with support BPP Virtual Campus. from staff members from across BPP. If you have any questions please get in touch on [email protected] BPP Community is our online network connecting and we look forward to seeing you on BPP students, alumni and staff. the BPP Community! Globe community.bpp.com
Login at community.bpp.com – After graduation you will you can sync with your LinkedIn or automatically become part of our Facebook account and an admin will global alumni network and your BPP approve your membership. Community membership will provide further benefits. Why Join the BPP Community? Alumni can: Students can: • Network with staff and other • Book events alumni worldwide • Reach out to a Mentor • Find job opportunities • View industry articles • Become Mentors • Receive regular updates • Share expertise and industry updates • Network with fellow students in the • Stay in touch throughout your career Student Group. • Access online library materials, a special benefit for alumni
50 Globe Visit bppstudents.com 51 General Academic Prevent Duty The government has defined extremism Section 26 (1) of the Counter- in the Prevent strategy as: “vocal or Terrorism and Security Act 2015 active opposition to fundamental British Regulations and the Manual imposes a duty upon universities as values, including democracy, the rule ‘specified authorities’ to have due of law, individual liberty and mutual regard to the need to prevent people respect and tolerance of different of Policies and Procedures. from being drawn into terrorism. This faiths and beliefs. We also include in is known as the Prevent Duty. our definition of extremism calls for the death of members of our The Prevent Duty is part of the armed forces”. This University Handbook is intended The General Academic Regulations and government’s overall counter-terrorism as a useful reference to key information the Manual of Policies and Procedure strategy and seeks to reduce the threat The Prevent Duty further encompasses and to other relevant sources. It contain information on a number of to the UK of terrorism by stopping the commitment of universities to complements your Programme topics including but not limited to: people from becoming terrorists and/ academic freedom and the freedom Handbook and is underpinned by • Examination and Assessment or from supporting terrorism. The of speech. Universities exist to promote the General Academic Regulations the advancement of knowledge and • Integrity of Assessment government has identified universities (GARs) and the Manual of Policies as institutions where there are risks the exploration of diverse perspectives. • Absence from or Failure and Procedures (MoPPs). Detailed from extremist groups or organisations In that regard, there must exist at Assessments and current information on all topics of radicalisation. opportunities to challenge and question is available on BPP University’s Virtual • Extensions, Deferrals and Mitigating extreme views and ideologies. The Learning Environment (VLE/The Hub), Circumstances University will monitor the use of its or on our Students’ Association website • ‘Fit to Sit’ Policy premises and resources to ensure at: bppstudents.com that they are not used to promote • Academic Malpractice radicalisation, insurrection, incitement This University Handbook seeks • Academic Progress to riot, hatred or violence towards a to provide you with an accessible • Fitness to Study and Fitness section of society. summary of information relating to to Practise BPP University. However, please note that for any regulatory or disciplinary • Attendance matters, it is the General Academic • Suspension of Registration and the Student Protection Plan Student Transfer Plan Regulations, supported by the Manual Granting of Interruption of Studies The Student Transfer Plan is a of Policies and Procedures, that take The Student Protection Plan is • Withdrawal of Registration document that is approved by precedence and constitute the ultimate a document that is approved the Office for Students (OfS) that authority. In instances of ambiguity, • Code of Practice on Freedom by the Office for Students (OfS) every university is required to have. inconsistency or disagreement in of Speech that every university is required to It sets out the procedures in place interpretation between the General have. It sets out what measures we for students transferring to, or Academic Regulations and this have in place to protect you, as a from, a programme offered by BPP University Handbook, the General student at BPP University, should University. The Student Transfer Academic Regulations prevail. a risk to the continuation of your studies arise and details how we Plan is available to view on: would communicate with you bpp.com about this. The Student Protection Plan is available to view on: bpp.com
52 Globe Visit bppstudents.com 53 The Office of the Independent Complaints and appeals. Adjudicator Where the student is dissatisfied with the decision of the University, he or she may refer their complaint to the OIA, At BPP University, we are committed to acting in the best within 12 months of BPP University interests of our students while abiding by principles of issuing a Completion of Procedure letter. The OIA is an independent body fairness and integrity in all matters. established by government to run an independent student complaints Complaints and appeals are important The University’s complaints and scheme for universities in England and to the University because we recognise appeals processes are built on the Wales. For more information about the that although we aim to provide a following key principles: OIA and the procedure for submitting high-quality service, no system is a complaint, students can visit the OIA • Fair, reasonable and independent error-proof. We rely on our members website at: oiahe.org.uk decision-making; (students and staff) to help us identify Detailed information can be found in potential errors and correct them. The • A multi-stage, centrally administered the GARs and MoPPs available on the General Academic Regulations make process which ensures confidential, VLE/The Hub and at bppstudents.com provision for appeals against University consistent, proportionate, decisions to ensure that students independent and due consideration are treated fairly and reasonably. of each case by appropriately We make every effort to hear and appointed officers and panels. determine all applications from students Both processes involve initial as expeditiously and as reasonably consideration, formal consideration, as possible, having regard to the as well as internal and external circumstances of each individual case mechanisms of independent review; and the requirements of natural justice. • No student would be disadvantaged, The University operates a framework discriminated against or in any way of appeals and complaints. penalised for initiating a complaint or appeal. An appeal is a written request by a student for the reconsideration The Office of Regulation and of a determination made by an Compliance (ORC) centrally administers officer, board, committee or panel appeals and complaints. External of the University in relation to their independent review is available through status, progression or achievement the UK’s Office of the Independent as a student. Adjudicator (OIA). The effectiveness of the complaints and appeals processes A complaint is the notification by are monitored annually. a student to the University of their dissatisfaction with an aspect of service or treatment that they have received from the University. A complaint should usually include an indication as to what resolution is being sought.
54 Globe Visit bppstudents.com 55 International Student Guide.
We are so pleased you have chosen to study with us if you are from outside the UK. To support you studying with us, we have a guide specifically to walk you through everything you will need while in the UK. You will find guidance on: • Information before you arrive in the UK • Visa application guidance • Working during your studies • General help for living in the UK, such as opening a bank account and health services You receive the guide during your application process, or can find it on the BPP University Students’ Association website: bppstudents.com
56 Globe Visit bppstudents.com 57 56 Notes. Notes.
58 Globe Visit bppstudents.com 59 Any changes or updates to this handbook will be available on bppstudents.com
If you have any comments or amendments about this handbook or about any aspect of your student experience, please email Shahban Aziz, Managing Director, BPP Students’ Association and Head of Student Experience, BPP University E [email protected]
Get in touch Globebppstudents.com TWITTER @bppstudents
Disclaimer: This information is accurate as at the date of publication, August 2020. It is subject to change. This document is for guidance only and does not form part of any contract. For more, visit bpp.com. ©BPP University Limited 2020 06686
60 Globe Visit bppstudents.com