HOCHTIEF: Leading Construction Services Provider Gives Its IT

HOCHTIEF Leading Construction Services Provider Gives Its IT Landscape a Makeover

Quick facts “The System Landscape Optimization Company Implementation Highlights • Name: HOCHTIEF Aktiengesellschaft • Outstanding collaboration between group of SAP Consulting offered the • Location: Essen, Germany HOCHTIEF, Capgemini, and SAP expertise and experience required to • Industry: Engineering, construction, • Comprehensive testing using SAP and operations Solution Manager get the job done – and in the defined • Products and services: Integrated services • Compliance with tight time frame defined covering the lifecycle of infrastructure at the start of engagement time frame too. For us, it was crucial projects, real estate, and facilities to keep downtime to an absolute • Revenue: €18.7 billion (FY 2008) Why SAP • Employees: 64,000 • Experience and expertise in system minimum.” • Web site: www.hochtief.com landscape optimization and consolidation • Implementation partners: Capgemini • Proven, standardized approach to client Verena Holz, Project Manager, Outsourcing Services and the System transfer HOCHTIEF Aktiengesellschaft Landscape Optimization group of SAP® Benefits Consulting • Standardized IT environment for the entire Challenges and Opportunities HOCHTIEF Group, based at Capgemini’s • Centralize a distributed IT landscape with central data center in Frankfurt, Germany separate installations of the SAP ERP • Minimum downtime ensured by a application in various countries combined project approach • Provide a powerful IT foundation for • Significant reduction in operating and the future maintenance costs • More straightforward maintenance and Objectives support • Consolidate the IT environment by • Technological basis for introducing and transferring individual clients to a leveraging state-of-the-art functionality central system, reducing operating in the future and maintenance costs • Upgrade to the latest release of SAP ERP Existing Environment with minimum possible downtime Heterogeneous environment, including the • Perform a Unicode conversion SAP ERP application

SAP Solutions and Services Third-Party Integration • Client transfer service of the System • Database: Oracle Landscape Optimization group • Hardware: IBM • SAP ERP • Operating system: IBM AIX • SAP Solution Manager application management solution

SAP Customer Success Story Engineering, Construction, and Operations HOCHTIEF Aktiengesellschaft is one of the leading international IT landscape, and perform a Unicode conversion. Moreover, to minimize providers of construction-related services. To help it reach the top, downtime and the associated expenses, it began implementing SAP® software for various subsidiaries in the HOCHTIEF opted for a combined project approach – a tough challenge. 1990s. Today it has a global IT landscape with multiple instances of the SAP ERP application. When the time came to upgrade to the Proven, Standardized Approach latest release of SAP ERP, the company saw an opportunity to con- Capgemini performed an initial review solidate its system landscape – and drive down costs in the process. of the system landscape to determine how these targets could be met. After the project setup between HOCHTIEF and its strategic IT Against the background of the feasibility partner Capgemini, the System Landscape Optimization group of study, Capgemini recommended that HOCHTIEF use the standardized sys- SAP Consulting was called in to deliver the client transfer service. tem landscape optimization procedure, especially in view of verifiability and audit acceptability. Holz elaborates: With more than 64,000 employees and with separate installations of SAP ERP “The System Landscape Optimization a sales volume of €18.7 billion in FY in Germany, Russia, Poland, and the group of SAP Consulting offered the 2008, the company is represented in Czech Republic. The time, effort, and expertise and experience required to all the world’s major markets. The costs involved in operating and main- get the job done – and in the defined Group’s service offering in the fields taining this environment were high. It was time frame too. For us, it was crucial of development, construction, services, clear we had to make major changes.” to keep downtime to an absolute concessions, and operation covers minimum.” the entire lifecycle of infrastructure On top of this, the IT landscape com- projects, real estate, and facilities. prised systems with different release Another key factor in the decision to Because of its engagement for sustain- levels, some with non-Unicode compli- bring SAP on board was the proven, ability, HOCHTIEF has been listed in ance. This complexity caused a lack standardized approach offered: The the Dow Jones Sustainability Indexes of transparency and made reporting System Landscape Optimization since 2006. Capgemini provides IT and difficult. To increase visibility and reduce group’s generic client transfer service consulting services.

Globally Distributed Landscape “The project ran very smoothly, mainly thanks to great teamwork. Above all, we managed to stick to the deadlines defined almost a year before.” When HOCHTIEF started looking at moving to the latest release of the Verena Holz, Project Manager, HOCHTIEF Aktiengesellschaft SAP ERP application, it realized its IT landscape had room for improvement. Verena Holz, project manager in cor total cost of ownership, the company involves transferring one or more porate development and innovation needed a powerful IT foundation for complete clients to a single target management at HOCHTIEF, explains the future. Overall, there were three system. It offers companies a secure the background to the project: “We had tasks in hand: upgrade to the latest method of reviewing and centralizing a widely distributed system landscape release of SAP ERP, consolidate the their IT landscape. But perhaps most “By consolidating and updating our IT landscape, we have created the technological basis for introducing and using the very latest functionality from SAP software, adding another element to our future-minded approach. By harmonizing the split of our SAP servers, we were able to reduce the operating costs significantly.”

Verena Holz, Project Manager, HOCHTIEF Aktiengesellschaft 2 importantly, the service supports the Manager application management scape. “We now have a standardized centralization of data from multiple solution. This was the first time the IT environment for the whole company, source systems with different release tool had been deployed at HOCHTIEF. based at a central data center in Frank- levels and non-Unicode compliance. Among other things, it helped accelerate furt, Germany – with uniform backup In other words, it delivered the perfect test preparation and execution and procedures and security standards,” solution for the Essen-based company. enabled the centralized storage of test highlights Holz. material and results. Holz underlines All Stakeholders Play to Their the benefits: “The comprehensive By transferring individual clients to a Strengths preparation activities prior to the project, central system, HOCHTIEF has slashed such as hardware replacement, and operating overhead and driven down Once the team was assembled, a fea the thorough testing afterwards were total cost of ownership. What’s more, sibility study was carried out by crucial in ensuring that the various go- maintenance activities are now signifi- Capgemini to determine the best way lives went off without a hitch.” cantly easier for strategic IT partner to tackle this ambitious initiative. The Capgemini – because there is only a project itself kicked off in March 2008 But the project was not all smooth. single, centralized system landscape with a workshop to define a plan and “Because of the sheer size of the initia- to support. What’s more, the new envi- detailed schedule. Overall, the engage- tive and the number of people involved, ronment facilitates further implementa- ment comprised three separate waves. efficient organization and management tions and upgrades, as Holz points And each wave consisted of multiple were critical,” explains Holz. “We had out: “By consolidating and updating stages: analysis of the source system, to coordinate closely with the local our IT landscape, we have created the harmonization, upgrade of the target service providers for our subsidiaries technological basis for introducing and system, then data transfer and going in eastern Europe and communicate using the very latest functionality from live. Activities were divided up equally clearly with all users.” To master these SAP software, adding another element between the stakeholders. The System challenges, collaboration between to our future-minded approach. By har- Landscape Optimization group handled HOCHTIEF, Capgemini, and the Sys- monizing the split of our SAP servers, data transfer and the upgrade, and tem Landscape Optimization group we were able to reduce the operating Capgemini managed the Unicode had to be top-notch – and according costs significantly.” conversion. HOCHTIEF and Capgemini to Holz, it was: “The project ran very performed testing. Capgemini also smoothly, mainly thanks to great team- More Projects in the Pipeline harmonized the client-independent work. Above all, we managed to stick customizing from the different source to the deadlines defined almost a year In fact, HOCHTIEF has already moved systems. Holz was pleased with the before.” to the latest release of the SAP way things worked out: “All those NetWeaver® Business Warehouse involved played to their individual Centralized IT Landscape component. In addition, it has launched strengths. This combination of exper- a large-scale initiative to introduce tise was key to the project’s success.” The entire project was wrapped up employee self-service functionality on schedule and within budget – with from the SAP ERP Human Capital The System Landscape Optimization the team successfully completing the Management solution. “We are currently group used its migration technology upgrade, system consolidation, and looking at a range of potential projects in to access the data stored in source Unicode migration all together. This different areas − for example, in procure- systems and then transfer it to the approach helped reduce downtime and ment,” says Holz. “Thanks to the client target system. After this process was minimize testing efforts. Going forward, transfer service, we can now reap the complete, Capgemini started its first the entire HOCHTIEF Group stands to benefits of state-of-the-art software test phase using the SAP Solution reap the benefits of the new-look land- more easily.” Enter Title Here: Do not exceed space provided - Title automatically appears in page header

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