ACTON STORM TANKS Community Liaison Working Group Wednesday 27 January 2021 WELCOME

Michelle Murphy, Sub Agent Tideway Overview

WEST Tideway West

Acton Storm Tanks Acton Storm Tanks

Odour control system triggered by flows in overflow channel

Storm flows overflow the weir

4 2 Excess flows discharge to the River Thames 3 1

Stamford Brook Sewer Overflow channel Tanks 1 & 2 now fill fills up during storms directs flow to only in scenarios where Tanks 3 & 4 the river is at Tidelock Acton Storm Tanks

Problem Solution 29 discharges per year Thames Tideway Tunnel 312,000t sewage No expected discharges

4 2

3 1 TWUL Network What we are doing Timeline

• BMB took possession of the site in November 2017.

‘20

‘21

‘20

‘22

Apr Jun

July

Dec

Mar ‘20 Mar

Sept Sept

Year 3 Year 4 Year 5 Last 4 months

MEICA Installations

• TBM Removal • Preparation for Secondary Lining October 2020 TBM Cutterhead Removal November 2020 Tail Can and Gantry Removal December 2020 Rail installation and MEICA January 2021 Secondary Lining Preparation Next 3 Months

Setting up concrete pump Tunnel Shutter Fabrication

Syphon Main Pipe Jacking

Commence Secondary Lining Secondary Lining Operation Snapshot Landscaping

• Internal storm tanks landscaping design approved by the London Borough of Ealing in July 2019

• Advance tree planting at Warple Way

• Soft landscaping to be implemented along northern Canham Road boundary including native wildflower meadow planting and native tree species including oak, cherry, hornbeam and birch. COMMUNITY ENGAGEMENT

Katie Ashton, Communications Manager Community Engagement

6 x information sheets have been issued since the last meeting: • 4 x abnormal load departures and parking suspension • 1 x Christmas shutdown • 1 x 2021 working arrangements and installation of temporary Call: 08000 30 80 80 yellow lines Email: [email protected] Write to: Freepost TIDEWAY 21 complaints have been received: • 21 x noise • 1 x lighting • 1 x vibration • 1 x odour

General enquiries have also been received including topics such as: the CLWG, parking suspension, tunnel route, settlement, TV signal and the 0800 316 9800 Available 24/7 to answer all project in general enquiries & complaints related to the operations and maintenance All enquiries have been responded to within 24 hours (where possible) of the site and if needed, in collaboration with Thames Water How To Make A Claim if Affected By Tideway’s Work

Who do I go to for advice? Independent Advisory Service (IAS) Helpline for independent advice: • 0800 917 8845 or [email protected] • Tideway’s Compensation Lead, Louise Walsh, for personal assistance and advice • Helpdesk: 08000 30 80 80 / [email protected] or • Direct: 07971 077165 / [email protected]

How do I submit my claim? Louise can submit your claim to the Independent Compensation Panel (ICP) on your behalf, or you can submit your claim direct to the ICP: [email protected]

The IAS can send you a claim form, or you can download the form off the Tideway website: www.tideway.london/help-advice/compensation-information/Independent-Compensation-Panel Community Investment

• Our community investment activities are continuing when we are able to undertake them safely

• Please contact us if you are aware of an opportunity or community group that we could help Follow us on social media: How To Stay Up To Date @TidewayLondon

en-gb.facebook.com/TidewayLondon/

Information Sheets

www.instagram.com/tidewaylondon/ Quarterly Newsletter

www.linkedin.com/company/tideway-london/

Monthly ‘Virtual Drop-In’ Every First Tuesday Community Liaison Working Group Meeting’s

twitter.com/TidewayLondon

If you would like to be added to our mailing list for works updates/notifications, email [email protected] OVERALL PROJECT UPDATE

Andeep Gehlot, Communications Lead Where is Rachel?

The Tideway TBM Tracker https://www.tideway.london/tbm-tracker/ Tideway Overview