Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA Basic Services CARDIT Carrier documents international Yes transport – origin post 1 Maximum weight limit admitted RESDIT Response to a CARDIT – destination Yes 1.1 Surface parcels (kg) 30 post 1.2 Air (or priority) parcels (kg) 30 6 Home delivery 2 Maximum size admitted 6.1 Initial delivery attempt at physical Yes delivery of parcels to addressee 2.1 Surface parcels 6.2 If initial delivery attempt unsuccessful, Yes 2.1.1 2m x 2m x 2m Yes card left for addressee (or 3m length & greatest circumference) 6.3 Addressee has option of paying taxes or Yes 2.1.2 1.5m x 1.5m x 1.5m No duties and taking physical delivery of the (or 3m length & greatest circumference) item 2.1.3 1.05m x 1.05m x 1.05m No 6.4 There are governmental or legally (or 2m length & greatest circumference) binding restrictions mean that there are certain limitations in implementing home 2.2 Air parcels delivery. 2.2.1 2m x 2m x 2m Yes 6.5 Nature of this governmental or legally (or 3m length & greatest circumference) binding restriction. 2.2.2 1.5m x 1.5m x 1.5m No (or 3m length & greatest circumference) 2.2.3 1.05m x 1.05m x 1.05m No 7 Signature of acceptance (or 2m length & greatest circumference) 7.1 When a parcel is delivered or handed over Supplementary services 7.1.1 a signature of acceptance is obtained Yes 3 Cumbersome parcels admitted No 7.1.2 captured data from an identity card are Yes registered 7.1.3 another form of evidence of receipt is Yes Parcels service features obtained 5 Electronic exchange of information 7.1.4 Nature of this evidence 5.1.1 Use a track and trace system Yes Certificat d’enregistrement national, passeport ou permis de conduire. 5.1.2 Mandatory tracking events transmitted EMC Departure from outward office of Yes 7.2 Ordinary parcels exchange 7.2.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.2.2 Signature of a de facto agent Yes EMH Attempted/Unsuccessful delivery Yes 7.3 Insured parcels EMI Final delivery Yes 7.3.1 Signature of the addressee or his agent Yes 5.1.3 Optional tracking events transmitted 7.3.2 Signature of a de facto agent Yes EMA Posting/collection Yes EMB Arrival at outward office of exchange Yes Insured parcel service EME Held by Customs Yes 8 Insured surface parcels admitted Yes EMF Out of Customs/Departure from inward Yes office of exchange 8.1 Maximum insured value for surface parcels (SDR) EMG Arrival at delivery office Yes 9 Insured air parcels admitted Yes EMJ Arrival at transit office of exchange Yes 9.1 Maximum insured value for air parcels EMK Departure from transit office of exchange Yes (SDR) 5.1.4 Dispatch messages transmitted 9.2 Maximum insured value when the provisions of the Parcel Post PREDES Pre-advice of international dispatch Yes Regulations are not applied V 2.0 information - origin post 10 Marking used for insured parcels RESDES Dispatch receipt information (response Yes V 1.1 to a PREDES) – destination post 10.1 CP 74 pink label used No 5.1.5 Ready to start transmitting data to Yes 10.2 CP 73 label and pink “insured” label Yes partners wishing to receive data used 5.1.6 Other messages transmitted PRECON Pre-advice of international consignment Yes Cash-on-delivery service for parcel – origin post 11.1 Acceptance of Cash-on-delivery RESCON Response to a PRECON – destination Yes (COD) service for parcels post 11.1.1 outbound COD parcels No
Date of last update : 10.09.2021
Page 1 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 11.1.2 inbound COD parcels No 20.1 Air Parcels Inbound parcels No
Express delivery service Outbound parcels No 12 Express parcel delivery service No 20.2 Insured parcels provided Inbound parcels No Outbound parcels No Parcels with advice of delivery 13 Admission of advice of delivery for Supplementary charges - Customs 13.1 ordinary parcels Yes 21 Non-dutiable parcels 13.2 insured parcels Yes 21.1 Threshold level below which parcels are Yes free of customs duties and other taxes Parcels for delivery free of charges and fees 21.2 Exemption threshold 14 Parcels for delivery free of charges No Local currency ZWL 250 and fees admitted USD 10 Comments: Fragile parcel ZIMBABWE USES ZWL. exchange rate apply 15 Fragile parcels admitted No 22 Dutiable parcels 22.1 Customs clearance fee collected for Yes Consignment service parcels subject to import customs 16 Consignment service by bilateral Yes clearance agreements provided 22.2 Amount of fee collected Local currency ZWL 240 Integrated logistics service USD 10 17 integrated logistics service by Yes Comments: bilateral agreements provided
Addresses for bilateral agreements 23 Customs clearance fee collected for Yes for all items declared at customs 18 Contact details of the person responsible for questions concerning bilateral agreements 23.1 Amount of fee collected Local currency ZWL 200 Name: Mr JOEL KATSANDE USD 8 Function: GENERAL MANAGER OPERATIONS Comments: Address: ZIMBABWE POSTS (PRIVATE) LIMITED P. O. BOX 100 24 Administration fees collected for No HARARE parcels subject to export customs ZIMBABWE clearance Tel: 1: (+263 )242755424 Comments: 2: (+263) 242783581 Fax: (+) E-mail [email protected] [email protected] Special charges - Storage 25 Storage charge collected on a parcel Yes Admissible radioactive material and infectious substances when it is kept beyond the prescribed period, or in the event of return to 19 Radioactive materials admitted in sender/redirection 19.1 Air Parcels 25.1 Amount of charge per day/per parcel Inbound parcels No Local currency ZWL 25 PER DAY Outbound parcels No IN EXCESS 19.2 Insured parcels OF 30 DAYS Inbound parcels No SDR Outbound parcels No 25.2 Period of charge, if not daily 20 Infected substances admitted in
Date of last update : 10.09.2021
Page 2 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 32.2 Exceptional period 30 Day(s) Special delivery charges 33 Retention for parcels for which notice could not be sent or addressed to 26 Delivery charges collected at the time No poste restante of delivery in response to the advice of arrival 33.1 Normal period 30 Day(s) 33.2 Exceptional period 30 Day(s) Special charges – Poste restante 27 Poste restante service provided Yes Parcels automatically retained 27.1 Amount of charge per parcel 34 A list of contact e-mail addresses for accounting and verification notes is Local currency FREE temporarily being maintained and SDR FREE published outside the compendia; please refer to International Bureau 27.2 Basis for charge if not an amount per circular 75/2020. The UPU contact parcel person for any updates to this list is [email protected].
Special provisions - Treatment of parcels wrongly accepted Office name: HARARE CENTRAL SORTING OFFICE 28 Parcels returned to sender Yes Name: Mr NYASHA PARADZAI Function: MAIL BUSINESS MANAGER Delivery areas Address: P O BOX GT 10 29 Parcels delivered to GRANITESIDE HARARE ZIMBABWE 29.1 all addresses No Tel: 1: (+263)242 743800 2: (+263)242 743 704 29.2 specific areas only Yes Fax: (+) Comments: E-Mail: [email protected] [email protected]
Requests for withdrawal from the post or alteration, or Collection correction of address 35 Requests for withdrawal from the Yes 30 Collection of parcels at post offices post accepted provided for 35.1 Central office (in destination country) to 30.1 all addresses No which requests must be sent 30.2 specific areas only Yes Comments: Office name: HARARE CENTRAL SORTING OFFICE CUSTOMERS POST AT POST OFFICES. Name: Mr LAWRENCE MUSEMWA Function: MAIL BUSINESS MANAGER Address: P O BOX GT 10 Delivery procedures for parcels for which customs duty and GRANITESIDE taxes are payable HARARE 31 Procedure for parcels for which ZIMBABWE customs duty is payable Tel: 1: (+263)242 743800 2: (+263)242 742988 31.1 Pick up of parcel at the customs office Yes Fax: (+) 31.2 Addressee’s address with collection of No E-Mail: [email protected] customs duties and taxes at the time of [email protected] delivery 31.3 Delivery to the addressee’s address No after payment of customs duties and Special provisions - Force majeure taxes 36 Liability admitted in cases of force No 31.4 Over the counter at the local post office Yes majeure with immediate payment of customs 36.1 Liability admitted for insured parcels on No duties and taxes board ships or aircraft used by 31.5 Other designated operators 36.2 Addressee/sender's reservations No admitted at the time of delivery
Period of retention Special provisions - Customs declarations 32 Period of retention for parcels 37 Number of CN 23 customs 1 32.1 Normal period 21 Day(s) declarations required for inbound parcels
Date of last update : 10.09.2021
Page 3 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 37.1 Number of CN 23 customs declarations 1 National holiday in 2021 required for parcels in transit Month Day(s) National Holidays - Description 37.2 Languages in which CN 23 customs declarations can be completed January 1 New Year's Day English February 21 Robert Gabriel Mugabe National Youth Day Special provisions - Method of dispatching accompanying February 22 Public Holiday documents April 2 Good Friday 38 Documents affixed to the relevant Yes parcels April 3 Easter Saturday 38.1 Documents attached to the parcels bill No April 4 Easter Sunday
Service to customers April 5 Easter Monday 39 On-line tracking provided Yes April 18 Independence Day
39.1 Web site address to access information April 19 Public Holiday http://www.zimpost.co.zw May 1 Workers Day 39.2 Languages in which track and trace information is available May 25 Africa Day English August 9 Heroes Day
August 10 Defence Forces Day Service to designated operators December 22 National Unity Day 40. User of the Internet-based Inquiry Yes System (IBIS) December 25 Christmas Day 40.1 Details of office(s) responsible for handling parcel post inquiries December 26 Boxing Day
December 27 Public Holiday Office name: HARARE CENTRAL SORTING OFFICE Name: Ms VIOLA MANDIGO Function: INTERNATIONAL MAIL ACCOUNTING OFFICER National holiday in 2022 Address: P O BOX GT 10 GRANITESIDE Month Day(s) National Holidays - Description HARARE ZIMBABWE January 1 New Year's Day Tel: 1: (+263)242 743 797 2: (+263)242 743 800 February 21 Robert Mugabe National Youth Day Fax: (+263) E-Mail: [email protected] April 15 Good Friday [email protected] April 16 Easter Saturday
Hours of service and days(s) on which the inquiry service is April 17 Easter Sunday operating April 18 Easter Monday Opening Hours (Local) Day Opening hours 1 Opening hours 2 April 18 Independence Day Monday 08:00-13:00 14:00-16:00 May 1 Workers' Day
Tuesday 08:00-13:00 14:00-16:00 May 2 Public Holiday Wednesday 08:00-13:00 14:00-16:00 May 25 Africa Day Thursday 08:00-13:00 14:00-16:00 August 8 Heroes Day Friday 08:00-13:00 14:00-16:00 Saturday - - August 9 Defence Forces Day Sunday - - December 22 National Unity Day
December 25 Christmas Day Languages English December 26 Boxing Day
December 27 Public Holiday National Holidays 41.1 National holidays
Date of last update : 10.09.2021
Page 4 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA National holiday in Office name: HARARE CENTRAL SORTING OFFICE Month Day(s) National Holidays - Description IMPC codel: ZWHREA Name: Mr LAWRENCE MUSEMWA Function: MAIL BUSINESS MANAGER Address: P O BOX GT 10 GRANITESIDE Regional Holidays HARARE ZIMBABWE Tel: 1: (+263)242 742 988 41.2 Regional holidays 2: (+263)242 743 800 Fax: (+) Regional holiday in E-Mail: [email protected] Month Day(s) Regional/Local Holidays – [email protected] Localities and description Hours of service and days(s) on which the OE is operating
Cancellation of fees Opening Hours (Local) 42 Fees cancelled when they concern Day Opening hours 1 Opening hours 2
42.1 parcels returned to sender Yes Monday 08:00-13:00 14:00-16:00 42.2 parcels redirected to a third party No Tuesday 08:00-13:00 14:00-16:00 42.3 parcels abandoned by the sender Yes Wednesday 08:00-13:00 14:00-16:00 42.4 parcels lost or destroyed No Thursday 08:00-13:00 14:00-16:00 42.5 parcels rifled or damaged No Friday 08:00-13:00 14:00-16:00 Saturday 08:00-11:30 - Redirection within the country of destination Sunday - - 43.1 Redirection done without a request from No the sender or addressee Observations/Comments 43.2 Redirection fee charged No 43.3 Amount of redirection fee (SDR) Comments: Delivery standards 46-47 See the annexes.
Miscellaneous provisions – operation of the parcel service Barcode 44.1 Postal parcel services operated by the Yes designated postal operator 48 Barcode sample used on all outward 44.2 Postal parcel services operated by a No international postal parcels. transport company or companies 44.3 Service provided throughout the country Yes
Postcodes Localities
Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post
Date of last update : 10.09.2021
Page 5 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Parcel delivery standards - Air parcel
OE Name HARARE CENTRAL SORTING OFFICE IMPC Code ZWHREA Tel (+263)242 743800 Fax (+) Hours of operation Mon - Fri: 06.00 - 17.00; Sat: 08:00 - 13:00; Sun: Closed From the airport of destination to the addressee
Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00 - 13:00 Thursday Friday Tuesday+1 Monday 13:01 - 23:59 Friday Monday+1 Wednesday+1 Tuesday 00:00 - 13:00 Friday Monday Wednesday+1 Tuesday 13:01 - 23:59 Monday Tuesday+1 Thursday+1 Wednesday 00:00 - 13:00 Monday Tuesday Thursday+1 Wednesday 13:01 - 23:59 Tuesday Wednesday+1 Friday+1 Thursday 00:00 - 13:00 Tuesday Wednesday Friday+1 Thursday 13:01 - 23:59 Wednesday Thursday+1 Monday+1 Friday 00:00 - 13:00 Wednesday Thursday Monday+1 Friday 13:01 - 23:59 Thursday Friday+1 Tuesday+1 Saturday 00:00 - 23:59 Thursday Friday Tuesday+1 Sunday 00:00 - 23:59 Thursday Friday Tuesday+1
Definition of zones
Zone 1: Postcodes Cities
Date of last update : 10.09.2021
Page 6 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Harare Arcturus Amby Air Port Avondale Belvedere Borrowdale Cranbourne HCSO Records and RLB Causeway Chisipite Dzivarasekwa Emerald Hill Epworth Glenview Glennorah Greendale Graniteside Hatfield Highfield Hill Side Highlands Harare Central Sorting Office Kambuzuma Kopje Mbare Mbare Musika Mabelreign Mufakose Malborough Mount Pleasant HCSO Security Southerton Tafara University of Zimbabwe Waterfalls Westgate Ruwa
Zone 2: Postcodes Cities Bulawayo, Belmont Gweru, Mutare, Masvingo. Chitungwiza Zengeza
Zone 3: Postcodes Cities Kwekwe, Amaveni Gokwe, Marondera, Chinhoyi, Rusape, Kariba, Karoi, Gwanda, Hwange, Victoria Falls, Zvishavane, Bindura
Date of last update : 10.09.2021
Page 7 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA Mount Darwin, Chipinge, Chiredzi. Beitbridge Birchenough Bridge Buhera Binga Biriri Banket Bromly Beatrice Chegutu Chakari Chatsworth Chibi Checheche Chibuwe Chonohono Chivi Chikato Collen Bawn Chimanimani Concession Craigmore Chirundu Chinotimba Centenary Chivhu Dangamvura Dete Dorowa Darwendale Eiffel Flats Entumbane Esigodini Famona Filabusi Figtree Gawa Kariba Glendale Goromonzi Guruve Gutu Guyu Gwanda Hauna Headlands Hwange Jahunda Jerera Juliasdale Juru Kadoma Kamativi Lupane Luveve Maphisa Mashava Mberengwa Mubaira Mbizo Mudzi Magunje Magwegwe Mhangura Date of last update : 10.09.2021
Page 8 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA Mkoba Macheke Mpopoma Mupandawana Murambinda Marange Morningside Murewa Murombedzi Mutoko Mutare Mutasa Mutorashanga Mvurwi Mvuma Mzilikazi Mazowe Ngundu Nhedziwa Nkayi Nkulumane Norton Northend Nyamandlovu Nyanga Nyika Nyamhunga Nyazura Nyanyadzi Odzi Penhalonga Paulington Plumtree Pumula Qeens Park Redcliff Rimuka Rushinga Runniville Raylton Sadza Sakubva Seke Selous Shangani Shurugwi Shamva Sanyati Solusi Turkmine Troutbeck Triangle Trelawney Tshabalala Tsholotsho Wedza Watsomba Zhombe
Arrival at office of exchange:
Date of last update : 10.09.2021
Page 9 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Customs clearance times: 08:00-17:00 Items subject to customs duty: 24 hours Items not subject to customs duty: 24 hours
Comments:
Date of last update : 10.09.2021
Page 10 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Parcel delivery standards - Surface parcel
OE Name HARARE CENTRAL SORTING OFFICE IMPC Code ZWHREA Tel (+263 )242 743800 Fax (+) Hours of operation Mon - Fri: 08.00 - 16.00; Sat: 08:00 - 11:30 From the airport/port/office of exchange of destination to the addressee
Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00 - 13:00 Thursday Friday Tuesday+1 Monday 13:01 - 23:59 Friday Monday+1 Wednesday+1 Tuesday 00:00 - 13:00 Friday Monday Wednesday+1 Tuesday 13:01 - 23:59 Monday Tuesday+1 Thursday+1 Wednesday 00:00 - 13:00 Monday Tuesday Thursday+1 Wednesday 13:01 - 23:59 Tuesday Wednesday+1 Friday+1 Thursday 00:00 - 13:00 Tuesday Wednesday Friday+1 Thursday 13:01 - 23:59 Wednesday Thursday+1 Monday+1 Friday 00:00 - 13:00 Wednesday Thursday Monday+1 Friday 13:01 - 23:59 Thursday Friday+1 Tuesday+1 Saturday 00:00 - 23:59 Thursday Friday Tuesday+1 Sunday 00:00 - 23:59 Thursday Friday Tuesday+1
Definition of zones
Zone 1: Postcodes Cities
Date of last update : 10.09.2021
Page 11 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Harare Arcturus Amby Air Port Avondale Belvedere Borrowdale Cranbourne HCSO Records and RLB Causeway Chisipite Dzivarasekwa Emerald Hill Epworth Glenview Glennorah Greendale Graniteside Hatfield Highfield Hill Side Highlands Harare Central Sorting Office Kambuzuma Kopje Mbare Mbare Musika Mabelreign Mufakose Malborough Mount Pleasant HCSO Security Southerton Tafara University of Zimbabwe Waterfalls Westgate Ruwa
Zone 2: Postcodes Cities Bulawayo, Belmont Gweru, Mutare, Masvingo. Chitungwiza Zengeza
Zone 3: Postcodes Cities Kwekwe, Amaveni Gokwe, Marondera, Chinhoyi, Rusape, Kariba, Karoi, Gwanda, Hwange, Victoria Falls, Zvishavane, Bindura Mount Darwin, Chipinge, Chiredzi. Beitbridge Date of last update : 10.09.2021
Page 12 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Birchenough Bridge Buhera Binga Biriri Banket Bromly Beatrice Chegutu Chakari Chatsworth Chibi Checheche Chibuwe Chonohono Chivi Chikato Collen Bawn Chimanimani Concession Craigmore Chirundu Chinotimba Centenary Chivhu Dangamvura Dete Dorowa Darwendale Eiffel Flats Entumbane Esigodini Famona Filabusi Figtree Gawa Kariba Glendale Goromonzi Guruve Gutu Guyu Gwanda Hauna Headlands Hwange Jahunda Jerera Juliasdale Juru Kadoma Kamativi Lupane Luveve Maphisa Mashava Mberengwa Mubaira Mbizo Mudzi Magunje Magwegwe Mhangura Mkoba Macheke Date of last update : 10.09.2021
Page 13 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Mpopoma Mupandawana Murambinda Marange Morningside Murewa Murombedzi Mutoko Mutare Mutasa Mutorashanga Mvurwi Mvuma Mzilikazi Mazowe Ngundu Nhedziwa Nkayi Nkulumane Norton Northend Nyamandlovu Nyanga Nyika Nyamhunga Nyazura Nyanyadzi Odzi Penhalonga Paulington Plumtree Pumula Qeens Park Redcliff Rimuka Rushinga Runniville Raylton Sadza Sakubva Seke Selous Shangani Shurugwi Shamva Sanyati Solusi Turkmine Troutbeck Triangle Trelawney Tshabalala Tsholotsho Wedza Watsomba Zhombe
Arrival at office of exchange:
Customs clearance times: 08:00-17:00
Date of last update : 10.09.2021
Page 14 of 15 Parcel Post Compendium Online - Annexes ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA
Items subject to customs duty: 24 hours Items not subject to customs duty: 24 hours
Comments:
Last validation date: Da V1 01/09/2019
Date of last update : 10.09.2021
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