Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA Basic Services CARDIT Carrier documents international Yes transport – origin post 1 Maximum weight limit admitted RESDIT Response to a CARDIT – destination Yes 1.1 Surface parcels (kg) 30 post 1.2 Air (or priority) parcels (kg) 30 6 Home delivery 2 Maximum size admitted 6.1 Initial delivery attempt at physical Yes delivery of parcels to addressee 2.1 Surface parcels 6.2 If initial delivery attempt unsuccessful, Yes 2.1.1 2m x 2m x 2m Yes card left for addressee (or 3m length & greatest circumference) 6.3 Addressee has option of paying taxes or Yes 2.1.2 1.5m x 1.5m x 1.5m No duties and taking physical delivery of the (or 3m length & greatest circumference) item 2.1.3 1.05m x 1.05m x 1.05m No 6.4 There are governmental or legally (or 2m length & greatest circumference) binding restrictions mean that there are certain limitations in implementing home 2.2 Air parcels delivery. 2.2.1 2m x 2m x 2m Yes 6.5 Nature of this governmental or legally (or 3m length & greatest circumference) binding restriction. 2.2.2 1.5m x 1.5m x 1.5m No (or 3m length & greatest circumference) 2.2.3 1.05m x 1.05m x 1.05m No 7 Signature of acceptance (or 2m length & greatest circumference) 7.1 When a parcel is delivered or handed over Supplementary services 7.1.1 a signature of acceptance is obtained Yes 3 Cumbersome parcels admitted No 7.1.2 captured data from an identity card are Yes registered 7.1.3 another form of evidence of receipt is Yes Parcels service features obtained 5 Electronic exchange of information 7.1.4 Nature of this evidence 5.1.1 Use a track and trace system Yes Certificat d’enregistrement national, passeport ou permis de conduire. 5.1.2 Mandatory tracking events transmitted EMC Departure from outward office of Yes 7.2 Ordinary parcels exchange 7.2.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.2.2 Signature of a de facto agent Yes EMH Attempted/Unsuccessful delivery Yes 7.3 Insured parcels EMI Final delivery Yes 7.3.1 Signature of the addressee or his agent Yes 5.1.3 Optional tracking events transmitted 7.3.2 Signature of a de facto agent Yes EMA Posting/collection Yes EMB Arrival at outward office of exchange Yes Insured parcel service EME Held by Customs Yes 8 Insured surface parcels admitted Yes EMF Out of Customs/Departure from inward Yes office of exchange 8.1 Maximum insured value for surface parcels (SDR) EMG Arrival at delivery office Yes 9 Insured air parcels admitted Yes EMJ Arrival at transit office of exchange Yes 9.1 Maximum insured value for air parcels EMK Departure from transit office of exchange Yes (SDR) 5.1.4 Dispatch messages transmitted 9.2 Maximum insured value when the provisions of the Parcel Post PREDES Pre-advice of international dispatch Yes Regulations are not applied V 2.0 information - origin post 10 Marking used for insured parcels RESDES Dispatch receipt information (response Yes V 1.1 to a PREDES) – destination post 10.1 CP 74 pink label used No 5.1.5 Ready to start transmitting data to Yes 10.2 CP 73 label and pink “insured” label Yes partners wishing to receive data used 5.1.6 Other messages transmitted PRECON Pre-advice of international consignment Yes Cash-on-delivery service for parcel – origin post 11.1 Acceptance of Cash-on-delivery RESCON Response to a PRECON – destination Yes (COD) service for parcels post 11.1.1 outbound COD parcels No Date of last update : 10.09.2021 Page 1 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 11.1.2 inbound COD parcels No 20.1 Air Parcels Inbound parcels No Express delivery service Outbound parcels No 12 Express parcel delivery service No 20.2 Insured parcels provided Inbound parcels No Outbound parcels No Parcels with advice of delivery 13 Admission of advice of delivery for Supplementary charges - Customs 13.1 ordinary parcels Yes 21 Non-dutiable parcels 13.2 insured parcels Yes 21.1 Threshold level below which parcels are Yes free of customs duties and other taxes Parcels for delivery free of charges and fees 21.2 Exemption threshold 14 Parcels for delivery free of charges No Local currency ZWL 250 and fees admitted USD 10 Comments: Fragile parcel ZIMBABWE USES ZWL. exchange rate apply 15 Fragile parcels admitted No 22 Dutiable parcels 22.1 Customs clearance fee collected for Yes Consignment service parcels subject to import customs 16 Consignment service by bilateral Yes clearance agreements provided 22.2 Amount of fee collected Local currency ZWL 240 Integrated logistics service USD 10 17 integrated logistics service by Yes Comments: bilateral agreements provided Addresses for bilateral agreements 23 Customs clearance fee collected for Yes for all items declared at customs 18 Contact details of the person responsible for questions concerning bilateral agreements 23.1 Amount of fee collected Local currency ZWL 200 Name: Mr JOEL KATSANDE USD 8 Function: GENERAL MANAGER OPERATIONS Comments: Address: ZIMBABWE POSTS (PRIVATE) LIMITED P. O. BOX 100 24 Administration fees collected for No HARARE parcels subject to export customs ZIMBABWE clearance Tel: 1: (+263 )242755424 Comments: 2: (+263) 242783581 Fax: (+) E-mail [email protected] [email protected] Special charges - Storage 25 Storage charge collected on a parcel Yes Admissible radioactive material and infectious substances when it is kept beyond the prescribed period, or in the event of return to 19 Radioactive materials admitted in sender/redirection 19.1 Air Parcels 25.1 Amount of charge per day/per parcel Inbound parcels No Local currency ZWL 25 PER DAY Outbound parcels No IN EXCESS 19.2 Insured parcels OF 30 DAYS Inbound parcels No SDR Outbound parcels No 25.2 Period of charge, if not daily 20 Infected substances admitted in Date of last update : 10.09.2021 Page 2 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 32.2 Exceptional period 30 Day(s) Special delivery charges 33 Retention for parcels for which notice could not be sent or addressed to 26 Delivery charges collected at the time No poste restante of delivery in response to the advice of arrival 33.1 Normal period 30 Day(s) 33.2 Exceptional period 30 Day(s) Special charges – Poste restante 27 Poste restante service provided Yes Parcels automatically retained 27.1 Amount of charge per parcel 34 A list of contact e-mail addresses for accounting and verification notes is Local currency FREE temporarily being maintained and SDR FREE published outside the compendia; please refer to International Bureau 27.2 Basis for charge if not an amount per circular 75/2020. The UPU contact parcel person for any updates to this list is [email protected]. Special provisions - Treatment of parcels wrongly accepted Office name: HARARE CENTRAL SORTING OFFICE 28 Parcels returned to sender Yes Name: Mr NYASHA PARADZAI Function: MAIL BUSINESS MANAGER Delivery areas Address: P O BOX GT 10 29 Parcels delivered to GRANITESIDE HARARE ZIMBABWE 29.1 all addresses No Tel: 1: (+263)242 743800 2: (+263)242 743 704 29.2 specific areas only Yes Fax: (+) Comments: E-Mail: [email protected] [email protected] Requests for withdrawal from the post or alteration, or Collection correction of address 35 Requests for withdrawal from the Yes 30 Collection of parcels at post offices post accepted provided for 35.1 Central office (in destination country) to 30.1 all addresses No which requests must be sent 30.2 specific areas only Yes Comments: Office name: HARARE CENTRAL SORTING OFFICE CUSTOMERS POST AT POST OFFICES. Name: Mr LAWRENCE MUSEMWA Function: MAIL BUSINESS MANAGER Address: P O BOX GT 10 Delivery procedures for parcels for which customs duty and GRANITESIDE taxes are payable HARARE 31 Procedure for parcels for which ZIMBABWE customs duty is payable Tel: 1: (+263)242 743800 2: (+263)242 742988 31.1 Pick up of parcel at the customs office Yes Fax: (+) 31.2 Addressee’s address with collection of No E-Mail: [email protected] customs duties and taxes at the time of [email protected] delivery 31.3 Delivery to the addressee’s address No after payment of customs duties and Special provisions - Force majeure taxes 36 Liability admitted in cases of force No 31.4 Over the counter at the local post office Yes majeure with immediate payment of customs 36.1 Liability admitted for insured parcels on No duties and taxes board ships or aircraft used by 31.5 Other designated operators 36.2 Addressee/sender's reservations No admitted at the time of delivery Period of retention Special provisions - Customs declarations 32 Period of retention for parcels 37 Number of CN 23 customs 1 32.1 Normal period 21 Day(s) declarations required for inbound parcels Date of last update : 10.09.2021 Page 3 of 15 Parcel Post Compendium Online ZW - Zimbabwe Zimbabwe Post (ZIMPOST) ZWA 37.1 Number of CN 23 customs declarations 1 National holiday in 2021 required for parcels in transit Month Day(s) National Holidays - Description 37.2 Languages in which CN 23 customs declarations can be completed January 1 New Year's Day English February 21 Robert Gabriel Mugabe National Youth Day Special provisions - Method of dispatching accompanying February 22 Public Holiday documents April 2 Good Friday 38 Documents affixed to the relevant Yes parcels April 3 Easter Saturday 38.1 Documents attached to the parcels bill No April 4 Easter Sunday Service to customers April 5 Easter Monday 39 On-line tracking provided Yes April 18 Independence Day 39.1 Web site address to access information April 19 Public Holiday http://www.zimpost.co.zw May 1 Workers Day 39.2 Languages in which track and trace information is available May 25 Africa Day English August 9 Heroes Day August 10 Defence Forces Day Service to designated operators December 22 National Unity Day 40.