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Innovative Practices Among Publicly Operated Family Planning Centers

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Innovative Practices Among Publicly Operated Family Planning Centers Innovative Practices Among Publicly Operated Family Planning Centers COMPANION WORKBOOK Innovative Practices Among Publicly Operated Family Planning Centers COMPANION WORKBOOK Table of Contents CDPHE “Sustainability Coordinator” Job Description ................................................ 1 HCCMS Organizational History ............................................................................. 4 DHEC Regional Map ............................................................................................. 5 HCCMS Organizational Chart ............................................................................... 6 Sample Supply Requisition Sheet ............................................................................ 7 Sample Job Aid of Available Birth Control ............................................................... 9 Example Title X and FQHC Sliding Fee Scale ......................................................... 10 Example Guideline for Contraception ................................................................... 12 Example Contraception Wall Chart ....................................................................... 14 Example Clinical Guideline .................................................................................. 15 Sample Adolescent Services Policy ........................................................................ 17 South Carolina Campaign to Prevent Teen Pregnancy Mission Statement ........................................................................ 19 “One Key Question” Educational Tool ................................................................... 21 Secret Shopper Campaign: DeBriefer Form ........................................................... 22 Secret Shopper Findings Report ............................................................................ 24 Sample Marketing Survey .................................................................................... 28 Sample Marketing Survey 2, English & Spanish ..................................................... 30 Sample Charter to Share Branding ....................................................................... 32 Sample MOU between a Health Care Provider and Community College ..................... 33 Example of Local SC Campaign Promotional Materials .......................................... 34 Example Data Collection Spreadsheet ................................................................... 36 Example Referral Tracking Form ........................................................................... 42 Example Work Plan to Develop a Strategic Plan ..................................................... 43 Example Short-Term Strategic Plan ........................................................................ 44 Example Competencies for Preventative Health Nurse Course ................................. 46 Preventative Health Course Brochure ..................................................................... 47 Example Roles for PHRN and APRN in an Integrated Setting ................................... 49 Sample Patient Insurance Information Collection Form ............................................ 50 Sample Policy for Charges, Billing, and Collections ................................................ 51 Sample Standing Order Policy for Initiating a Prescription without an Exam ............. 53 Insurance Information Collection Job Aid .............................................................. 55 LARC Paperwork Job Aid ..................................................................................... 56 Sample Superbill ................................................................................................. 57 Chlamydia Coding Job Aid .................................................................................. 58 Sample Insurance Reimbursement Tracking Form ................................................... 59 Sample Insurance Contact Tracking Spreadsheet .................................................... 60 Questions Regarding Electronic Health Records (EHR) ............................................ 61 Example Family Planning Waiver Application ........................................................ 62 Patient Medicaid Eligibility Job Aid ....................................................................... 65 A List of Women's Preventive Health and Family Planning CPT Codes ...................... 66 Example Image for Confidential Communications .................................................. 71 About NFPRHA ................................................................................................... 72 Document 1 (Page 1 of 3) This job description is from the Colorado Department of Public Health and Environment's Women’s Health Branch for a Family Planning Sustainability Coordinator position. This position is dedicated to organizing ACA implementation activities and serves as a state-wide consultant and resource to Title X program administrators. CDPHE “Sustainability Coordinator” Job Description Purpose of this position The Sustainability Coordinator serves as a state-wide consultant and resource to the Title X Family Planning Program (FPP) and Colorado Family Planning Initiative (CFPI) leadership and local contractors, and interfaces with internal and external partners to advance the program goal of increasing access to family planning services in Colorado. The position provides training, technical assistance, funding distribution and contract monitoring related to program service delivery, including clinic management issues and requirements. Other duties include determining processes, methods of operation, guidelines and tools (forms, technical assistance, training) to improve client outreach, clinic management and services, and to identify and effectively resolve problems impeding the quality, stability and sustainability of the program. The position requires knowledge of family planning, clinic management processes and health reform, including third-party payers (Medicaid and private insurance), and the ability to provide training and technical assistance to local contractors, other health care providers and community partners around these issues. Management and program staff rely on the position’s consultation to develop and implement administrative policies and procedures regarding quality program operations, growth and sustainability. Please describe why the requested class is appropriate for this position The position calls for autonomy, discernment and judgment based on thorough analysis, including the benefits and consequences, of varied strategies and complex options. While the position functions under specific guidance, rules and directives, it requires independent learning and comprehension of the program parameters, and appropriate application of public health practice within daily business operations, including purposeful planning and implementation. Decision-making is conducted within the necessary limits of the program; however, recommendations for change, improvement or direction, predicated on solid reasoning, are developed by the position. The position requires knowledge of family planning, clinic management processes and health reform, including third-party payers, and the ability to facilitate training and technical assistance to local contractors around these issues. Management and program staff rely on the position’s consultation to develop and implement administrative policies and procedures including contract oversight. Duty Statement #1: Family Planning Program Infrastructure and Sustainability Develops strategies and implements population-based activities for Title X and CFPI; designs and coordinates outreach efforts to increase public awareness of and access to family planning services and available efficacious contraceptive methods; creates effective approaches to share program information with management, colleagues, local providers and community stakeholders; demonstrates implementation of evidence-based programs, best practices or promising practices; anticipates data and information needs and develops plans to address the project evaluation requirements; originates and implements family planning outreach and clinic management guidelines and procedures at the state and local level; assesses local agency needs and develops guidelines, tools and operational processes to maintain or improve program sustainability at the local level and improve efficiency of clinic management; evaluates outreach and clinic management compliance with federal and state regulations, statutes, guidelines, program standards, outreach procedures and service delivery processes; and investigates and identifies reasons for non- compliance, co-creates corrective action plans with contractors and monitors for successful implementation of the action plan. Provide specific examples of regular, ongoing decisions made by this position related to this duty. • Determines tailored sustainability assessments and implementation procedures for each local agency based on robust analysis of client level data, Medicaid and private insurance coverage projections, cost efficiency and observations of clinic business processes to establish agency integration under health care reform and monitors compliance with federal and state guidelines, statutes, regulations, and effective management standards. • Decides the family planning guidelines necessary for clinic management policies and procedures at both the state and local level. 1 Document 1 (Page 2 of 3) In performing
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