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CIO 1OO index The 2009 index

★ Accounting and Corporate Regulatory ★ PCL, Authority (ACRA), A statutory board under the Ministry of Finance that regulates Mobile communications service provider. business entities and public accountants in Singapore and Project: Underwent storage virtualisation initiative that serves as a facilitator for business entities. yielded significant savings in time and money, as well as Project: Implemented Bizfinx (Business Finance in XBRL), an greater performance and scalability of IT setup to support online service for the business entities to prepare financial high business growth. statements for annual returns submission to ACRA using BizFile Key technologies/providers: Hitachi Data Systems, which (ACRA’s Online Filing System). Prior to the launch of Bizfinx provided Hitachi Thunder 9585VTM, Hitachi TagmaStore in year 2007, business entities submit scanned hard copy of Network Storage Controller NSC55, Hitachi TrueCopy financial statements to ACRA. The deployment of this new, Remote Replication, Hitachi ShadowImage In-System common reporting format put an end to the tedium and error Replication, Hitachi Resource Manager, and Hitachi prone system of reporting. HiCommand Protection Manager Key technologies/providers: Ecquaria Technologies Suphot Punnachaiya, assistant VP, IT & Manoj Abraham, CIO business integration Juthika Ramanathan, CEO Vikrom Sriprataks, CEO ★ AIRFREIGHT 2100, Philippines ★ Australian Bureau of Statistics, A third party logistics company that provides freight and Australia cargo forwarding with services from door-to-door delivery, The Australian Bureau of Statistics provides statistics on seafreight, trucking and warehousing, a member of Lina Group economic, industry, environment and energy, people and of Companies (LGC). regional areas. Project: Implementation of INFOR Warehouse Management Project: The agency upgraded to a virtualised System in Cargohaus Inc., a Customs Transit Facility and a infrastructure for its gateway to enable full testing, member-company of LGC. It involved the introduction of improved redundancy and scalability, reduced project best-of-breed warehousing solutions and re-engineering of delivery times and laying the foundation for the delivery business processes to address the pain points and difficulties of new web-based services. These allow individuals, encountered in its daily operations as it relates to customs government and business, to aggregate data from multiple rules and regulations. This project ultimately resulted in time ABS publications to prepare customised reports. and cost savings. Key technologies/providers: VMware, HP, SAS, Key Technologies/providers: Infor Global Solutions , Global Oracle, IBM Sapphire Filipinas, Sun Microsystems Philippines, Mannasoft Tony Marion, director of servers, operating systems Technologies, Symbol Sciences and storage (CEO) Theresita D. Eisma, head of IT Brian Pink, statistician Angelito A. Alvarez, CE

32 C I O • march 2009 • www.cio-asia.com CIO 1OO index CIO 1OO index

★ Australian Unity, Australia ★ Bank of Shanghai, ★ Organising Committee for ★ Challenger Technologies, Singapore Australian Unity is a national healthcare, financial services As a joint-stock commercial bank, the Bank of Shanghai, the the Games of the XXIX Olympiad Distributor of IT products and related peripherals. Has a and retirement living organisation with more than AU$440 ranked at 344 among the 500 largest banks in the world, (BOCOG), China PC Clinic, a one-stop service centre that provides after- (US$286) million in revenues. has paid-up capital of RMB 2.6 billion (US$380 million), BOCOG was established on December 13, 2001, five months sales services seven days a week. Project: Implemented a suite of switching and network comprising government-owned shares and shares held after Beijing won the right to host the 2008 Olympic Games. Project: The company implemented an end-to-end retail security technologies that deliver network access control by corporations and individuals. The bank offers deposit BOCOG consisted of 26 departments, employing some 4,000 management suite, from point-of-sale to back office. The with centralised network management and reporting. accounts, loans, and a host of international banking people, responsible for numerous Games functions, ranging comprehensive solution was aimed at helping the tech Key technologies/providers: Juniper Networks services to corporations in more than 60 countries. from venue planning to environmental management. firm modernise its existing IT infrastructure and drive Rupesh Kapadia, project manager, business technology Project: Implementation of an international core banking Project: Designed a complex and secure high quality IT business growth with more reliability and efficiency. solution to streamline operations, reduce time to market infrastructure, building and refining a customised suite of Key technologies/providers: Epicor Software ★ The Bangchak Petroleum Public for new products, and to enhance the experiences of software applications that powered the 2008 Beijing Olympic Loo Leong Thye, CEO Company, Thailand the bank’s customers. The flexibility of HP Adaptive Bank Games, while also providing the necessary technical services A publicly held oil company in Thailand. architecture, combined with TEMENOS T24 core banking and support in maintaining and disseminating competition ★ CIMB Group, Malaysia Project: Initiated the Web Ordering System (WOS) to facilitate software, will allow Bank of Shanghai to centrally manage records, information, and other Banking and financial services group, employing 36,000 the fuel sales ordering process in 2007. The new system allows about 13 million customer accounts and process more than operations of the Games, in conjunction with Atos Origin, employees in nine countries. an online integration of sale orders from various customer 2.5 million transactions per day from one point of contact. which was held from 8 – 24 August 2008. Atos Origin, under Project: The self-assessment review programme groups with BCP’s corporate enterprise resource planning system Key technologies/providers: HP, TEMENOS BOCOG Technology Department supervision, integrated a (ShARP), the first fully web-based governance. risk and for automatic credit check and approval, stock checking, and Jiang Hong, VP consortium of nine technology partners and sponsors. compliance (GRC) application in Malaysia. The tool and delivery confirmation. The result is a decrease in staff workload at Ning Liming, chairman Key technologies/providers: Atos Origin, Omega, Lenovo, approach is used to ensure risks and opportunities call centres, allowing BCP’s customer service officers to shift role , CNC, China Mobile, Sohu, Panasonic, Kodak are systematically identified and assessed, and that from receiving order commands to conducting sales analysis and ★ Behringer Holdings, Singapore Yang Yichun, technology director the necessary risk responses or strategic plans, are planning. In 2008, about 55 per cent of BCP’s customers switched Designer and manufacturer of professional audio Liu Qi, president developed and implemented. from traditional ordering channels to web ordering. BCP’s goal is equipment, musical instruments and related products. Key technologies/providers: ShARP consists of web server a 70 per cent customer utilisation of the WOS in 2009. Headquartered in Singapore. ★ WOW Xperience, Thailand and database components build around Microsoft ,Net Key Technologies/providers: Thaitrade Net, Harmonious Project: Set up a BCP/DR data centre at a secondary Thailand-based Fitness centre operator California WOW Framework 2.0, IIS6, SQL Server 2005, and Explorer 6 & 7 Wattana Opanon-Amata, senior executive vice president, location which covers all the enterprise applications and Xperience has nine branches across the country and more Iswaraan Suppiah, CIO corporate administration and IT infrastructures. Centralised the Avaya IP phone system. than 80,000 members. Dato’ Sri Nazir Razak, CEO Anusorn Sangnimnuan, president Consolidated servers and rolled-out a firewall globally. Project: Developed a new booking system with biometric Carried out integration on BPM and PLM. Set up contact authentication and verification features for both customers ★ China Light and Power Holdings, ★ Bank Danamon, Indonesia centres with all the business work flows. and employees. Hong Kong Headquartered in Jakarta, this is the second largest private national Key Technologies/providers: EMC, IBM, Verizon, Starhub, Key technologies/providers: Microsoft MS-Visual Studio One of the largest electricity investor-operators in the bank and the fifth largest commercial bank in Indonesia. With a five VMware, Microsoft, NCS, Fujitsu, HP, Riverbed 2005,MS-SQL Server 2005, MS-Windows 2003 Server R2 Asia Pacific region. percent share of domestic system loans and deposits, this has the Subramaniam Radha, senior manager, IT standard edition; Dell PowerEdge 1950 server; IT Works Project: Implemention of an IT project riding on new widest geographic distribution network of all Indonesian banks. At Michael Deeb, CEO Fingerprint scanners (USB Type) Model U.R.U 4000B Internet technologies to enhance the capability of 31 December, 2007, the company operated about 1,400 branches Chaowalit Jangchai, IT Manager customer self-service and interfacing channels. Since and 14,000 ATMs in 33 provinces in Indonesia. ★ Bentoel Group (Pt. Bentoel Prima), William Dobson, executive vice president, CFO and 2004, CLP been using SAP’s IS-U/CCS based solution Project: Danamon’s core banking transformation project is Indonesia company secretary as the engine to support their customer services and one of the largest such implementations in the ASEAN region. Indonesia-based Bentoel Group balances state-of-the-art billing. Their new suite of e-solutions includes optimising The bank deployed Oracle’s FLEXCUBE, for its micro financing manufacturing with traditional craftsmanship to deliver ★ CBH Group, Australia the web and online channel with customer self-service network known as ‘Danamon Simpan Pinjam’ (DSP). The superior clove and tobacco cigarettes. This publicly held The CBH Group is controlled by more than 5,500 grower- bills, self-meter reading, enhanced online installation implementation for the Bank’s DSP network was one of the company is headquartered at Malang, Indonesia and shareholders, who plant and harvest grain grown across appointment and move-in applications. The new project fastest transformation projects, with 700 branches successfully employs more than 19,000 people. some 320,000 square kilometres that comprise the Western enables CLP’s customers to audit homes for energy changing over to FLEXCUBE in just five months. The DSP Project: The project involved implementing SAP ERP to Australian grainbelt. efficiency and glean smart tips for energy conservation, business network serves the micro and small scale enterprises integrate processes for more effective decision making. This Project: To support a new grain supply chain system, CBH and to calculate their total carbon footprint. The success segment. All DSP products, processes, branch offices and was driven by the company’s need to integrate processes Group upgraded its LoadNet portal to a virtualization-based of this initiative is measured by the improvement in services are designed and developed to cover the needs of and improve financial visibility for better decision making in transactional system, enabling growers to obtain the best price customer satisfaction ratings, the rate of change of micro and small entrepreneurs. the highly competitive Indonesian market. By deploying SAP from marketers for their grain. customer behaviour—changing from paper bills to green- Key technologies/providers: iFlex Solutions, Oracle ERP, Bentoel improved sales productivity, reduced stock, and Key technologies/providers: VMware, IBM, HP bills, from face-to-face and voice channels to online. Ng Kee Choe, president streamlined financial closing and reporting—achieving system Doug Fairall, CIO Other benefits include increased sales and reduction in Darwin Tan, senior vice president payback within just two years. Imre Mencshelyi, Group CEO (to be taken over by operation costs. Key technologies/providers: SAP, ERP, NetWeaver component Dr Andy Crane in April) Key technologies/providers: SAP, Microsoft, Paul Ong, CIO StreamServe, Hewlett-Packard Joe Locandro, director, group IT Andrew Brandler, CEO

34 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 35 CIO 1OO index CIO 1OO index

★ PT Coca-Cola Bottling Indonesia, ★ Hong Kong CSL, Hong Kong ★ Theme Park, South ★ Fujian Industrial Equipment Indonesia Hong Kong’s first mobile operator. Samsung Everland Theme park company, based in the Installation (FIEI) Company, China This public listed beverage sales company is headquartered Project: CSL has developed a Business Intelligence Republic of Korea. FIEI, a general engineering and construction contractor in Sydney, Australia with regional headquarters in Jakarta, platform in a segmentation approach to enhance their Project: The upgrade of Samsung Everland’s audio transmission with 200 technicians, is affiliated with the Fujian Indonesia. CCBI has an annual revenue of AU$499.2 (US$325.3) customer lifecycle management. Leveraging on their network, which guarantees the delivery of high-quality digital Construction Engineering Group which has annual million (2007 figures) and it employs 7,663 people. integrated data warehouse platform, CSL’s BI platform sound within the grounds of Korea’s biggest theme park, turnover of US$267.8 million. Project: CCBI introduced ROAM (Real Time On Line Application enables the mobile operator to analyse and uncover the including the waterpark. Networking workgroup Project: Implementation of a service-oriented for Mobile Users) which is a sales automation solution using market trends, as well as their customer’s behaviour and switches formed a significant part of the upgrade to the park’s Archtecture (SOA) application based on the ERP system, GSM/SMS/WAP/GPRS telecommunications platform through a preferences from different dimensions. Besides meeting CobraNet-based system, to drive real-time high-quality digital claimed to be the first SOA platform implemented in a regular, low cost, commercial mobile phone. Probably the first of individual business user needs, CSL’s BI Infrastructure has audio transmission via standard Ethernet and media. major Asia Pacific construction enterprise. The platform, its type in Indonesia, ROAM is the first model where handsets are played a leading part in the company’s enhanced ability Key technologies/providers: 3Com based on a global network of fibre-optic circuits and supplied to both the internal sales workforce and customers for to accurately and confidently develop strategies, products Byeon Yong-Su, senior manager, park planning team internet to establish an enterprise intranet, integrated self management. Under the project, more than 6000 handsets and foster effective interactions with their customers. the ERP, CRM, SCM, BI, KM and OA systems, the six most were deployed, resulting in greater than USD$720,000 in annual Key technologies/providers: IBM, HP, SAS, Microsoft, ★ Evonik, China important management information systems. The cross- cost savings. It was also an environment-friendly move as the Oracle, Amdocs, Home grown. Evonik Industries AG is a global industrial group from boundary, cross-time zones inter-system information system replaced 8.3 million paper based transitions per year. Peter Smith, executive vice president, business operations & IT operating in specialty chemicals, an expert in power generation management system platform changed FIEI’s global Key technologies/providers: , Microsoft .NET framework Tarek Robbiati, CEO from hard coal and renewable energies, and a large private project management. 3.5, IBM CL&RPG ILE, Microsoft IIS Kannel WAP Gateway, IBM residential real estate company. It has some 43,000 employees Key technologies/providers: SAP, IBM Websphere MQ, BASIS (Coca-Cola Proprietary ERP System) ★ Deloitte Touche Tomatsu operating in more than 100 countries, including in Asia. Sean Guo, CIO John Seward, MD Provider of audit, tax, consulting, financial advisory and Project: Implementation of a service-oriented Archtecture JiaPei Guang, CEO Bruce Waterfield,business services director other professional services. (SOA) application based on the ERP system, claimed to be Project: Deployed a multiprotocol label switching the first SOA platform implemented in a major Asia Pacific ★ Fonterra Brands, Malaysia ★ ComfortDelGro, Singapore (MPLS) setup in order to provide Deloitte U.S. firms a construction enterprise. The platform, based on a global The Malaysian subsidiary of private manufacturing firm, A public-listed passenger land transport company with a fleet single integrated network, thereby creating greater network of fibre-optic circuits and internet to establish an Fonterra, with global headquarters in Auckland, of more than 39,100 vehicles. flexibility in its wide area network and enabling the enterprise intranet, integrated the ERP, CRM, SCM, BI, KM and New Zealand. Project: The integrated Taxi Management System (ITSM) delivery of more robust services that the previous setup, OA systems, the six most important management information Project: To identify sales opportunities and improve is a GPRS-based taxi booking and despatch system that which was based on asynchronous transfer mode (ATM) systems provided by SAP and IBM. profitability, Fonterra implemented a handheld system drives profitability and efficiency with a customer-centric and frame relay technologies. Key technologies/providers: IDS Scheer, ARIS designed for its Food Services business to control and solution. The system is built on J2EE enterprise architecture Key technologies/providers: Verizon and Sprint MPLS solutions Thomas Goebel, information officer and project manager manage sales discipline, promotion strategy, and market and communicates between wireless terminals in the taxis Raj Sivaraju, CIO Dr Klaus Engel, chairman surveys by managing effective sales routes, improving and the backend system using a GPRS/GSM network. The Hari Kumar, CEO customer service, plus identifying more sales opportunities. ITMS matches taxi availability with customer demands, and ★ PT Excelcomindo Pratama (XL), Key technologies/providers: Microsoft, HP, Far East enhances fleet optimisation. ★ EastWest Bank, Philippines Indonesia Business Technology Key technologies/providers: ST Electronics (Info-Comm Established in 1994 and headquartered in Makati The only cellular company in Indonesia with its own extensive Ritchie Lim, CIO Systems)—system integrator for ITMS; HP Singapore— City, the EastWest Bank is the 34th commercial bank fiber optic backbone network, this is the country’s third John McKay, CEO system integrator for call centre telephony system; in the country. largest mobile telecommunications operator with more than Singapore Land Authority— licensor of Singapore map Project: Deployed FinArch’s Financial Studio, a new ledger 25 million subscribers. It is headquartered in Jakarta and its ★ Fujitsu Asia, Singapore data; Geo Millenium System—system developer for GIS; solution, for their financial transformation programme, coverage includes Java, Bali and Lombok, plus the principal A provider of IT-based business solutions for the MavenLab—system developer for SMS engine; others are which provided Eastwest Bank with timely, granular and cities in and around Sumatra, Kalimantan and Sulawesi. global marketplace. Weblogic, Jboss, Oracle and SqlServer. more accurate reporting. Internal reporting comprises Project: The telecoms operator deployed a new technology Project: The company deployed a Web appliance at Yang Ban Seng, CEO, taxi business information on the bank’s net income, subledger and from Cisco that allows it to increase the capacity of its its Internet gateway to provide integrated protection Wong Oi Mei, VP of IT, taxi business trial balance for the bank’s senior management, financial network up to seven times, at less than half the cost. The against malware and unwanted Web content. management group, and accounting. Apart from technology, the Cisco Service and Application Module for Key technologies/providers: Sophos ★ Credit Suisse supporting the sophisticated reporting needs of the users, Internet Protocol (SAMI) for the Cisco 7600 Series Router, Neo Boon Chye, senior manager, regional IT Founded in 1856, the Credit Suisse Group is a global financial both internal and external, the new ledger solution is supports industry-leading SS7-over-IP (SS7oIP) traffic- services company, advising clients in all aspects of finance. also used by more than 400 users over the bank’s head processing density. The deployment gives the telco the Credit Suisse is active in more than 50 countries and employs office and 78 branches. The implemented solution should additional upside of being able to deploy new services, about 48,500 people. reduce manual entries and the reconciliation effort, while which enhances their value to customers. Project: Credit Suisse’s Advanced Execution Service provides improving the workflow and efficiency of the accounting Key technologies/providers: Cisco clients with a set of advanced electronic trading tools to be division, as the focus will be less on data capturing and Hasnul Suhaimi, president utilised anonymously along with completely transparent more on analysis and control. execution performance reporting. Key technologies/providers: FinArch, Total Information Management Key technologies/providers: Microsoft, Oracle Antonio C. Moncupa Jr, president Divyesh Vithlani, CIO Asia Pacific Kai Nargolwala, CEO Asia Pacific

36 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 37 CIO 1OO index CIO 1OO index

★ GF AgieCharmilles ★ Grand Copthorne Waterfront Hotel, ★ Hong Kong Baptist University ★ Infocomm Development Authority, GF AgieCharmilles is a leading supplier of machines, automation Singapore A public-funded tertiary institution in Hong Kong. Singapore solutions and services to the tool and mold making industry as A 550-room luxury hotel in Singapore. Project: The launch of a new campus-wide e-learning The IDA is a statutory board under the Ministry of well as to manufacturers of precision parts and components. Project: The hotel deployed a unified communications platform supported by NetApp’s unified storage solution to Information, Communications and the Arts (MICA). Its Project: Implemented a full-suite ERP system, which solution that allows for in-room touch-screen full-colour enhance its data management infrastructure and optimise strategic goal is to cultivate a vibrant and competitive includes financial, logistics, services, sales, customer Internet protocol (IP) phones providing access to a range its disaster recovery system, producing a secure e-learning infocomm industry in Singapore, one that attracts relationship and supply chain management, to integrate of hotel and business support services. A high-speed and paperless education environment. Their new campus- foreign investment and sustains long-term gross existing operations and to create new entities across the wireless infrastructure enables guests to use these services wide implementation of Moodle, a free open source software domestic product growth. region. The initiative covers 10 sites across Asia, including including video on demand, from anywhere in the hotel. course management system, provides a totally open online Project: The Standard ICT Operating Environment South East Asia, China, Taiwan, Korea and , with a Hotel staff are equipped with wireless IP phones for access e-learning platform for both its students and teachers to (SOEasy) project consolidates the infocomm services total purchase of 71 user licenses. to Intranet resources so they can attend to guests quickly. communicate in real-time. for 76 government agencies into a single environment, Key technologies/providers: Epicor Key technologies/providers: Cisco, 3D Networks Key technologies/providers: NetApp allowing them to achieve greater efficiency in Nicolas Robatel, CIO Asia John Sartain, general manager Joseph Leung, director of IT services centre infocomm usage and cost savings. This involved Daniel Nauer, president (SEA) Ng Ching-fai, president and vice-chancellor harmonising desktops, messaging and network ★ Great Eastern, Singapore environments across the agencies. ★ Goldis Berhad A large insurance group in Singapore and Malaysia. ★ Hong Kong Housing Authority Key technologies/providers: EDS An investment holding and private equity investment Project: The firm implemented a portfolio project A government-owned executive arm that provides public housing Pauline Tan, senior director, government chief company with congolomerate interests. Global corporate management solution to provide an integrated view of its for 700,000 families, or some 3.3 million people. information office headquarters in Kuala Lumpur, Malaysia. technology processes. The one-year project provides total Project: The Mobile Application System for Housing Ronnie Tay, CEO Project: Deployment of 3Com’s power-efficient networking visibility into all its IT portfolios, to allow the company to Management (MASHM) is a system that reengineers business solutions, Metronic’s advanced Building Monitoring and prioritise IT projects. It enhances alignment of business-IT processes on housing management. MASHM enables housing ★ Infoplex, Australia Security system, SelectTV Internet Protocol television system, strategies and drives effective IT governance. officers to use handheld devices and wireless technologies IT managed services provider Infoplex is a wholly-owned Avaya’s Internet Protocol telephony system, Innkeepers’ Key technologies/providers: Compuware’s Changepoint to conduct day-to-day operations such as tenancy subsidiary of Leighton Holdings Limited, the publicly Property Management System as part of the design of its new Ng Koh Wee, CIO enforcements, site visits, home calls and case investigations. It listed parent company of Australia’s largest project world-class and eco-friendly GTower. allows housing officers to download, retrieve and upload ad development and contracting group. Infoplex specializes Key technologies/providers: 3Com, Metronic, Avaya, Innkeeper ★ Housing and Development Board hoc housing information on the fly. Housing information can in delivering services to private and public sector and SelectTV Singapore’s Housing and Development Board is a statutory therefore be accessed and recorded at anytime, anywhere. clients, including on-demand storage, disaster recovery, Colin Ng, executive director body that provides public housing for Singapore’s citizens. The advanced encryption mechanism also minimises any collocation services plus Software-as-a-service (SaaS). Tan Lei Cheng, CEO The board employs 4,600 employees and revenue for 2007 possible loss of sensitive information. With customised Project: Building IT infrastructure to support its largest was US$2,067 million. applications, MASHM helps reducing human error over data SaaS offering; a leading document management ★ Government of Chhattisgarh, India Project: The Housing and Development Board made re-entry, facilitates reengineering of business process, and and collaboration system for the Asia-Pacific region’s One of the states in the Indian federation, Chhattisgarh came use of an open source VoIP solution in its integrated call enhances paperless business process. booming construction industry. The Red Hat Enterprise into being on November 1, 2000. With all major minerals centre platform, which led to a scalable and cost-effective Key technologies/providers: ELM, IBM, Unifysoft, and M3 Linux-based system allowed Infoplex to double its including diamonds in abundance, it is the richest Indian solution for its call centre services. The board enhanced its Raymond Chu, head of IT system capacity. The increased scalability provides state in mineral resources. There are mega industries in Steel, customer service delivery as a result. Thomas Chan, director of housing Infoplex with the ability to host more than 300 projects aluminium and cement in the state. Twelve per cent of India’s Key technologies/providers: IBM, Radiance supporting 30,000 users, and almost half a billion forests are in Chhattisgarh. The government of this state is Communications, Elixi Systems & Engineering, Cisco, Avaya, ★ Immigration & Checkpoints Authority, documents, amounting to 20TB of data. currently led by Dr. Raman Singh. Asterisk, Vicidial, X-lite Singapore Key technologies/providers: Red Hat, Dell, EMC Project: Under an e-governance initiative, the Government Leong Chin Yew, CIO The ICA, under the Ministry of Home Affairs, is the single Michael Baker, solutions manager of Chhattisgarh, deployed Juniper Networks routing and Tay Kim Poh, CEO command responsible for the security of Singapore’s Sean Kaye, MD security solutions to link its public agencies and deliver checkpoints against the illegal entry of people and cargo e-government citizen services that are secured using ★ Hills Industries, Australia through air, land and sea checkpoints. online validation and digital certificates. The Chhattisgarh A manufacturer that is focused on three lines of business: Project: ICA’s e-Visitor programme consists of a spectrum Government (through CHiPS, India’s nodal agency for e- home, hardware and ecological products; electronic of e-services with streamlined processes to make it more governance) is creating a convergent, hybrid network for security and entertainment products; plus building and convenient for foreigners to visit and stay in Singapore. The audio, video and data based on fixed lines, satellite (VSAT) industrial products. process kicks in with SAVE (Submission of Application for Visa and radio frequency (RF) technologies. Chhattisgarh is Project: Implemented a virtualised data centre Electronically), an online visa application portal. Used in tandem leveraging the high-performance and reliability of the infrastructure that enables 800 concurrent users to connect with e-Visa, one can easily print the visa from home. Once the Juniper Networks M and J-series routers and Integrated securely to applications published from central servers. The visitor arrives, extension of their visit pass can also be swiftly Security Gateways (ISG) to support an extensive range result is a potential 350 per cent improvement in scalability applied using the e-XTEND (Electronic Extension of Short Term of government services, including Chhattisgarh Online achieved in a physical environment. Visit Pass) system. Visitors who seek a long term stay can use Information for Citizen Empowerment (CHOiCE) which offers Key technologies/providers: VMware, HP, EMC, AMD. e-VP (Online application for long term Visit Pass) and SOLAR/ citizens 130 online government services. Ian Bell, CIO SOLAR+ (Student’s Pass Online Application and Registration). Key technologies/providers: Juniper Networks Graham Lloyd Twartz, MD and CEO Key technologies/providers: NCS, SCS Dr. Raman Singh, chief minister Tan Sor Hoon, CIO, Immigration & Checkpoints Authority Eric Tan, Commissioner, Immigration & Checkpoints Authority

38 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 39 CIO 1OO index CIO 1OO index

★ InterContinental Hotels Group (IHG), ★ ITC Limited, India ★ Kerry Logistics Network ★ Korn/Ferry International, Singapore China Heaquartered in Kolkata, India, ITC has a diversified The Asia-based provider of logistics services and supply A global executive search and talent management IHG is the world’s largest hotel company by number of business that includes FMCG, Hotels, paperboards chain solutions. solutions company based in Los Angeles, US, with its rooms, owning, managing, leasing or franchising, through and packaging, agri-business and IT. The company Project: KerrierVISION is a suite of web-based visibility systems Asia-Pacific headquarters in Singapore. various subsidiaries, some 4,100 hotels, including Holiday has 23,000 employees across the country and its total integrated with internal systems and external parties for Project: The firm implemented an MPLS network and Inn, Crowne Plaza and InterContinental, with more than revenue for 2007 was US$2.61 billion. providing customers full visibility and monitoring the supply network optimising equipment in the Asia Pacific, 600,000 guest rooms in nearly 100 countries and territories. Project: The Retail Census System (RCS) project is one chain from raw materials to end delivery. Initiated in 2006 and involving 17 offices and more than 600 employees. It has the largest international hotel presence in China. of the key initiatives as part of ITC’s Sales Management launched in April 2007, KerrierVISION is a standard package This infrastructure laid the foundation for enhanced Revenue earned in 2007 was US$18 billion. Information System (SMIS) program. ITC implemented serving small and medium enterprises and a tailor-made productivity and cost-saving initiatives. Project: Implemented the ‘ChinaPay–Debit Card Payment’ a bespoke system to make its processes more efficient solution serving conglomerates. KerrierVISION has been initiated Key technologies/providers: Verizon, Riverbed project to provide a way for Chinese language customers, and streamlined. Retail Census Data Cleansing is a major with several business goals to help customers modelling and Stein Bang, senior director, IT Asia Pacific who access an IHG website, to pay for a reservation online initiative to cleanse the all-India census of about four managing their operations processes with no dependency Charles Tseng, president, Asia Pacific using ChinaPay, which collaborates with all major Chinese million retail outlets which are the key inputs for planning, on the number of service providers involved or the extent banks to provide a solution for making online payments targeting and execution for ITC’s field sales force. The of company services they are using: pipeline visibility, event ★ Lingnan University, Hong Kong through debit cards. Developers made updates to the cleansed data forms the basis of all trade marketing and management, and cost visibility. At press time, KerrierVISION A liberal arts university in Hong Kong. HOLIDEX reservation system and web channels to support distribution related activities for the organisation. had reached the initial and interim business goals, and will soon Project: Hong Kong’s Lingnan University has boosted the needed flow of information. IHG was able to provide a Key technologies/providers: SAS, ITC extend the project to reach its ultimate targets. the capacity and security of its student services seamless transaction, all the while maintaining the integrity Tapas Ghosh, general manager–IT services Key technologies/providers: Supply Chain Consulting, network with a new routing platform supported by and security of data. Samrat Banerjee, senior manager–business solutions Software AG, Oracle, Hewlett-Packard, IBM, Microsoft, Zhuhai Juniper Networks. The resulting high-performance Key technologies/providers: ChinaPay E-Payment Service HALI Technology Development Company, and Beijing Yisquare network infrastructure provides faculty and students Tom Conophy, CIO ★ JTC, Singapore Technology Company fast, reliable and secure access to the Internet and Andy Cosslett, CEO A statutory board which has developed some 6,600 Wilson Lee, Wilson Lee campus resources—including coursework materials hectares of industrial land and 4.4 million square metres William Ma, joint MD and group GM and administrative functions—from its Student Hostel. ★ IPCCO, Philippines of ready-built facilities for more than 7,000 local and The new router upgrades Lingnan’s network capacity A wholly owned subsidiary of IPVG, IPCCO provides English multinational companies. ★ Kiang Wu Hospital and empowers the university to handle a wide range of voice content, customer and technical support, telemarketing, Project: The Enterprise Batch Job Management System A non-governmental medical organisation in Macau and IP services at scale. and other services for domestic and multinational companies. (EBJMS) project consolidated all JTC’s batch jobs into subsidiary of the Kiang Wu Hospital Charitable Association. Key technologies/providers: Juniper Networks Project: Designed a new architecture, implemented high- a single platform. This improves business process Project: Kiang Wu, one of only two hospitals in the casino Jeff McDonell, director of Information Technology availability servers and a call centre management solution. efficiency, enhances IT operation and automates city, last year embarked on a ‘Digital Hospital’ initiative. With services centre The new solution is based on the best-in-class Cisco IT processes. the deployment of Cisco’s IP networking technology, the 138- Yuk-Shee Chan, president and chair professor of finance Unified Contact Centre Enterprise for network-to-desktop Key technologies/providers: CA’s d-Series Workload year-old Macau hospital will develop a wide array of unified computer telephony integration and multi-channel contact Automation. communications applications in its new Dr. Henry Y. T. Fok ★ Land Transport Authority, Singapore management over an IP infrastructure. This solution includes Lawrence Ang, CIO Specialist Medical Centre in Macau. With innovative applications A statutory board under the Ministry of Transport that implementing eight units of Cisco’s advance 7800 Series Ow Foong Pheng, CEO such as barcode point of care, a nurse call system, patient panel spearheads land transport developments in the country. media convergence servers and upgrading its Cisco Unified and telemedicine, the deployment was designed to improve Project: GIS@LTA – Empowering Decisions to Enrich Land Communications Manager (CCM 3.3 to 4.2) and Unified ★ Keppel Land, Singapore patient care services, streamline the hospital administration, and Transport for the Community. The Geographic Information Contact Center Enterprise to deliver advanced presence- A real estate and property development company. facilitate internal communications in a highly secured manner. System project has become an Enterprise GIS information based communication applications to IPCCO’s clients and Project: The Project Progress Payment System (PPPS), a Key technologies/providers: Cisco, Macroview, Companhia de infrastructure for decision-making and information employees. This new architecture resulted in a reduction specially customised web-based bilingual application, re- Telecomunicações de Macau dissemination within the organisation and across other of costs, an enhancement of operational efficiency and engineered the processes in project claims submission, Dr. Zhang Xuming, director government agencies. At the core of the infrastructure is improved responsiveness to marketplace changes. document authentication, cross-border approval plus the Land Transport GIS Data Hub, where all information Key technologies/providers: Datacraft, Cisco centralised project costs and payments within a single ★ Korean Exchange Bank (KEB) related to land transport is centrally governed. Leveraging Mike Murphy, COO database. It has automated the process of online approval, Foreign exchange bank, headquartered in the Republic of on LTA’s enterprise workflow and document management from on- site project managers to the finance and senior Korea (South). infrastructure, One-stop Retrieval and InfoBank InTerchange management staff at headquarters, and removed the Project: Deployment of an automated anti-money (ORBIT), it extends the framework to key business functions menial task of faxing and filing project documents. laundering and enterprise-wide surveillance solution, such as policy regulations, road management, civil Key technologies/providers: Microsoft, HP which made the Korean Exchange the first bank in Korea to engineering and traffic management. Kevin Chua, head of IT successfully complete such a system. The core solution— Key technologies/providers: Satyam Computer Kevin Wong, group CEO Mantas AML—mitigates risk by surveillance of customer Services, NIIT Technologies, HCL Technologies and SCS, accounts and all transaction information. ESRI GIS suite, Microsoft.NET technology and V3 suite. Key technologies/providers: Oracle, i-flex solutions Rosina Howe-Teo, group director, innovation and Richard F. Wacker, chairman & CEO infocomm technology group Yam Ah Mee, CEO

40 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 41 CIO 1OO index CIO 1OO index

★ MobileOne, Singapore ★ Mass Transit Railway Corporation, ★ Neonlite (HK) Electronic and Lighting ★ New Zealand Supercomputing Mobile communications provider. Hong Kong Company, Hong Kong Centre, New Zealand Project: Built an ‘Enterprise Data Warehouse for Business Hong Kong’s only railway system operator. Manufacturer of energy saving lighting systems. NZSC is provider of high performance computing and Intelligence’ to enable executives from various segments Project: MTR’s Strategic IT Transformation and Enterprise Project: As part of a strategic initiative called W.A.R.E. communication services operated by Gen-I, a division of and levels of the organisation to perform sophisticated Architecture Programme is a five-year project for (Warehouse Management, Automatic Storage/Retrieval, RFID Telecom New Zealand, which is headquartered in Auckland. analytics and highly informed decision making based sustainable business growth and IT alignment. The and ERP), Neonlite, maker of MEGAMAN energy saving lamps, Project: Migration from an inefficient, manually on the most current and accurate business information programme comprises an IT enterprise architecture created a single, integrated system to aid inbound logistics, operated data centre services model, to a fully available at their desktops. The infrastructure behind framework and governance model based on the raw materials management and manufacturing work-in- automated ‘on-demand’ provisioning and management this initiative has three components: an Enterprise Data open group architecture framework. To achieve the process. Neonlite implemented Infor’s ONE integrated solution, system. The primary objective is removing operational Warehouse (EDW); Business Intelligence (BI) system; and, programme’s key objectives, MTR has established a including Warehouse Management System (WMS), Automatic complexity, and simplifying computing resources an Extract-Transform-Load (ETL) tool. new IT enterprise architecture section/management Storage/Retrieve System (AS/RS), Radio Frequency Identification management, whilst adding new services and service Key technologies/providers: Oracle, Microstrategy, team within their IT Service Department (ITSD), where Tag (RFID), and Enterprise Resources Planning (ERP). While most levels in an economic and cost effective way for the Microsoft, IBM, HP a new set of vision, mission and values, plus a new RFID applications are used for supply chain or finished goods, company and its customers. Lina Lee, CIO strategy for ITSD is defined. With the new programme, Neonlite used RFID within the entire production environment Key technologies/providers: Novell, VMWare, IBM Karen Kooi, CEO MTR is set to achieve speedy business-enabling IT to improve the production material traceability and real-time Steve Osborn, service line manager capability innovation, realisation and cost reduction inventory. Infor SCM Warehouse Management enabled Neonlite Chris Quin, CEO ★ Mead Johnson, China in implementing and managing their IT systems and to improve the management of production materials that Mead Johnson is the world’s largest infant formula manufacturer and infrastructure. After more than a year in operation, the moved between its facilities and suppliers, while Infor SCM RFID ★ Neptune Orient Lines, Singapore markets more than 70 products in 50 countries in North America, programme has captured benefits for the business and aids in shop floor management of inventory. Together with Global container shipping, terminals and logistics company. Latin America, Europe, and Asia Pacific. for the ITSD. Involving the core elements of enterprise automated storage and retrieval systems, the company created Project: ‘REMODEL’, reengineered NOL’s business-IT Project: Implemented a comprehensive framework architecture, it is expected that the programme will a closed-loop logistic management solution that increased the setup to deliver capabilities that enable the business for business intelligence that can be accessed live by transform the way that MTR leverages its applications, utilisation of materials, reduced waste and, together with Infor to move forward, maintaining its industry leadership, management decision-makers anywhere, using portable information, data and technologies in the next five years ERP SyteLine, improved production capacity 15 to 20 per cent. particularly in the areas of innovation, customer Internet-connected devices. The project enabled the to achieve aggressive business transformation. Key technologies/providers: Infor Global, CL Computer experience and service delivery excellence. The establishment of a remote data backup system, the Key technologies/providers: IBM, Architecting the David Fan, group senior IT and system operation manager ‘REMODEL’ initiative has, to date, delivered improved IT integration of historical data from all call centre locations Enterprise UK Lee Wing-tak, CEO systems usability, reliability and performance; greater and effective data mining, analysis and decision making. This Daniel Lai, head of IT visibility and insight on operational, customer and contributed to better customer relationships, also providing Chow Chung-kong, CEO ★ New Zealand Exchange, financial data, plus higher flexibility to roll out new IT statistical support to the company’s manufacturing and New Zealand functionalities quickly and cost-effectively and greater marketing strategy. ★ Muvee Technologies, Singapore Established in 1974, the national stock exchange is effectiveness in the execution of IT governance and Key technologies/providers: Sybase Provision of automatic video production solutions. headquartered in Wellington. human capital strategies. Horace Chow, vice president, Asia Pacific Project: Rolled out an easy photo and video sharing site, Project: The selection of SWIFT for NZX’s clearing & settlement Key technologies/providers: IBM, SAP Stephen Golsby, CEO called schwup.com—which offers users high privacy, messaging to replace its legacy equities and debt settlement Wu Choy Peng, CIO along with maximum service uptime and product system with a new Central Counterparty Clearing House and a Ronald D. Widdows, president and CEO ★ Ministry of Education, Singapore reliability—leveraging virtualisation and Red Hat new Central Securities Depository. The changes will mean NZX Director of the formulation and implementation of Enterprise Linux to ensure reduced costs (to the tune of will offer its markets a solution that satisfies both domestic and ★ Nomad Group education policies, administrator of the development and US$150,000), high reliability, plus easy development and international requirements by using standardised messaging A services and hospitality listed company, with global administration of government and government-aided management. across one of the most secure and highly resilient financial headquarters in Kuala Lumpur, Malaysia. primary schools, secondary schools, junior colleges and a Key technologies/providers: Red Hat, Dell, MySQL, networks, SWIFNet. The use of SWIFT’s services translates to a Project: Consolidation of multi-chain databases within centralised institute, and registrar of private schools. Apache Web Servers, Microsoft, Directshow Editing Service greater customer reach, cost savings, and enhanced security. the Nomad Group into one business intelligence Project: Developed the Education and Career Guidance Lo Sheng, VO, Online Technologies It also means that New Zealand will become the first market system. This initiative, named ‘One Dashboard’, facilitates (ECG) Portal, reputedly the first such computer-assisted Terence Swee, CEO in Asia Pacific to have all its domestic payment and securities meaningful analysis of financial data, to allow better career guidance system (CACGS) in ASEAN, which supports market infrastructures (RBNZ, NZCSD, NZX) accessible via business planning, resource allocation, trends analysis, the delivery of education and career guidance in schools SWIFT’s international standards. and keeping track of corporate strategy. online, by providing students and educators a single Key technologies/providers: SWIFT, TATA Key technologies/providers: Dell, Reliance Computer platform for all the occupation and education information Martyn Bain, head of IT Centre, Ingenuity Microsystems, Datacraft, InternetNow they need to make informed education and career choices. Mark Weldon, CEO Chong Kon Ming, CIO Key technologies/providers: Hew Thin Chay, CEO Chan Tee Miang, CIO

42 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 43 CIO 1OO index CIO 1OO index

★ Nortel ★ Okura Frontier Hotel Tsukuba ★ Polaris Software Lab Limited, India ★ Royal DSM N.V. Nortel is a telecommunications equipment manufacturer A services and hospitality company, based in Japan. Heaquartered in Chennai, India, Polaris is a software company Headquartered in Heerlen, , Royal DSM for both service provider and enterprise networks. Project: Deployed workforce scheduling software to that develops software products and provides services for the N.V. consists of five main business groups, dealing in Project: Nortel implemented a project portfolio review calculate and identify an optimal work schedule for hotel banking and finance sector, under the brand name ‘Intellect’. nutrition, pharmaceuticals, performance materials, process so that projects can be aligned to corporate personnel. Using the optimisation-based tool, the hotel With a turn over of US$300 million (2007), Polaris employs polymer intermediates and base chemicals and priorities. The organisation claims that significant results achieved productivity gains of 20 per cent during peak 7000 people globally and 4500 in the Asia Pacific. materials. The company, whose Asia Pacific headquarters have since been achieved – 127 per cent ROI within 2008 times, and 14 per cent on average, using the combined Project: Polaris wanted to exploit current technologies to is located in Singapore, has about 21,000 employees and 230 per cent ROI expected in 2009 for investments solution for customer forecasting and work scheduling. implement seamless networks for data, voice, conferencing globally. Its 2008 operating profit is expected to be in made in 2008. Key technologies/providers: WINWORKS, ILOG and IT assets management—at a significantly lower cost. the region of US$1.2 million. Key technologies/providers: - Nortel Hideyuki Miyota, deputy director To achieve this, Polaris embarked on a project that involved Project: DMV started out with most of its business Eric Lauzon, CIO structured re-engineering of the global enterprise WAN, conducted in European markets. However, aggressive Francois Lancon, president, Asia Pacific ★ Pacific Coffee Company, Hong Kong LAN, Voice, conferencing and control networks of Polaris for expansion into emerging economies such as China Retailer of gourmet coffees, teas, other beverages and food. enhanced reliability, functionality, and security, at reduced demanded a faster turnaround time for application support. ★ Nanyang Technological University, Project: One key differentiator for Pacific Coffee cost, exploiting emerging technologies. Thus, six competency centres were set up worldwide, with Singapore Company outlets has always been its provision of free Key technologies/providers: CISCO, Checkpoint, CA, two located in Singapore and China. The centre in Singapore A degree-conferring institution of higher learning offering on-premise Web access to customers. In the past year, Microsoft, Polycom, Verizon served as DSM’s internal application sourcing centre, with the undergraduate and postgraduate programmes. the company made its customer loyalty programme Srikanth RR, CFO aim of reducing overall application support costs. Project: Development and deployment of NTU (the Perfect Cup Card) more sophisticated, convenient, Sivaprasad.K, VP (IT compliance) Key technologies/providers: SAP Management Dashboards—using a business intelligence useful and beneficial to its customers. At the same Aloys Kregting, Global CIO package by QlikView—that enable key managers and time, it enhanced the security of its entire infrastructure ★ PowerSeraya Alvin Khoo, regional IT director users to quickly and easily retrieve and analyse information and upgraded transactional (Point of Sale) systems. All Singapore-based PowerSeraya Limited is in the business of within the university’s enterprise database and financial this was done with investment in key solutions from producing, wholesaling, trading and retailing of energy, with ★ Royal Thai Navy, Thailand system, to quickly make informed governance, operational CheckPoint Software Technologies, including UTM-1 a primary focus on electricity. The privately-held company is The navy of Thailand was established in the late 1800s. and other management decisions. and Safe@Office UTM. one of Singapore’s largest electricity generators, and supplies Project: The Navy upgraded its administrative LAN with Key technologies/providers: Knowledge Management Key technologies/providers: CheckPoint Software about 30 per cent of the island-nation’s energy needs. an optical fibre cable WAN network and core switches Solutions, QlikView, Microsoft, HP Technologies Project: PowerSeraya deployed VMware infrastructure 3 (VI3) between the headquarters and one of its naval bases. Lau Kai Cheong, CIO Oscar Chow Vee Tsung, executive managing director to deliver an agile data centre with a reduced green footprint, Key technologies/providers: 3Com Dr Su Guaning, president keeping in mind the company’s robust business and growth Captain Suchart Nutchanart, head of operations, ★ Pittwater Council of Sydney, forecasts. This project helped keep the company’s power naval electronics department ★ NTUC Fairprice, Singapore Australia and cooling resources in check, and eradicated the need for Admiral Khamthorn Pumhiran, commander-in-chief A supermarket and department store operator with The Council, the local authority for the northern Sydney additional data centre floor space, saving costs. branches throughout Singapore. coastal area of Pittwater, maintains a large number of records Key technologies/providers: VMware, HP, IBM, ★ Retired Servicemen Engineering Project: Implemented a data warehousing and business ranging from council notifications to planning approvals. EMC, Microsoft Agency (RSEA), Taiwan intelligence application on Windows—using Sun Fire X4450 and Project: Implemented what it claims to be a robust Bernard Lee, VP, Process & Innovation Founded in 1956, construction specialist RSEA evolved Sun StorageTek 2540 disk array—to deliver reliable and speedy disaster recovery system with Ethernet switches Neil Garry McGregor, MD from a small firm for veterans to a modern day privatised information to decision-makers for better product purchasing, designed to streamline network management and body. Its business scope includes construction bundling and promotions planning. eliminate bandwidth waste between the organisation’s ★ Perfetti Van Melle, India management and handling of building materials. Key technologies/providers: Sun Microsystems office location and its remote disaster recovery site. PVM is the third largest confectionary group in the world, Project: A SSL VPN system that enables the Bernard Chew, CIO Key technologies/providers: VMware, Juniper Networks headquartered at the Netherlands. It produces and organisation’s field engineers to file status reports Tan Kian Chew, CEO Chris Tubridy, IT manager distributes candies and chewing gums in 130 countries promptly and securely. The application is accessible Mark Ferguson, GM worldwide. It has 15,400 employees globally and has more through a multilingual user interface and replaces a ★ Nanyang Polytechnic, Singapore than 1300 employees in India. legacy hosted secure connection service. An institution of higher learning, conferring diplomas and Project: The project was aimed at enabling secure enterprise Key technologies/providers: Juniper Networks providing professional development programmes. application access anywhere, anytime, to Perfetti Van Melle Hsu Chih-Sheng, system engineer, planning department Project: Rolled out the Accumulated Experience Sharing (AES) (PVM) India by providing higher bandwidth utilisation for system, a knowledge management setup specifically built in various centralised applications to save costs; securing house to capture, codify, manage and share experience and access to all applications across the globe; and enabling know-how pertaining to key industry projects undertaken. mobile access to applications like SAP, secondary sales Key technologies/providers: Microsoft and file server on smart phones. This overcame restrictions Tao Kok Liu, director, Computer & Network Centre from just using laptops for information access, resulting Chan Lee Mun, principal & CEO in increased productivity and business agility. With the project’s implementation, PVM India saved bandwidth and ensured business continuity. Key technologies/providers: Citrix, Microsoft, HP, Dell Basant K. Chaturvedi, senior manager

44 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 45 CIO 1OO index CIO 1OO index

★ Sa Sa International Holdings, ★ Siam Commercial Bank, Thailand ★ SIRO Clinpharm (SIRO), India ★ Singapore Polytechnic Hong Kong Founded in 1904, the Siam Commercial Bank is the SIRO Clinpharm (SIRO) is an Indian clinical research Singapore Polytechnic is a tertiary education A wholesaler and retailer of cosmetics and perfumes, and country’s first local bank. It provides financial services to organisation (CRO), offering full scope services, conducting institution, a non-profit statutory board with 1,351 provider of beauty and health club services. customers through its branches, business relationship clinical trials in the pharmaceutical, biotechnology and employees and about 15,000 students. Project: Deployed a unified wireless device application centers (BRC) and ATM network. medical devices sectors. One of the first CRO’s in India, Project: The school implemented an email cloud computing that enables executives to perform a comprehensive set of Project: The ECM (Enterprise Content Management) its clinical research team carries out comprehensive and service known as Student Windows Live. The previous email tasks remotely from a single handheld terminal, including system provides facilities for the imaging and independent management of Phase I to Phase IV clinical trials system, based on the Lotus Notes platform, had limitations. management of goods receiving, ‘pick and pack’ product workflow processes within the bank—and the in accordance with the requirements of regulatory authorities In addition to slow system performance, students could functions, price checking, plus taking stock of inventory at credit approval processes was the first to use these and the International Conference on Harmonisation not keep their accounts after graduation. The allocated disk outlets and at the warehouse. capabilities. The bank aims to employ ECM to capture of Technical Requirements (ICH) for registration of space of 20 MB was also insufficient, according to student Key technologies/providers: SAP (for purchase order, PO, both structured and unstructured data, paper Pharmaceuticals for human use, plus the guidelines for Good feedback. Total cost of ownership was also on the rise, due to and delivery note, DN, creation) and Microsoft SQL Server (as documents, and to transform them into standard Clinical Practices (GCP). a need to regularly increase system storage capacity to meet main database for DN, PO and handheld activity log) electronic format, which can be organised and Project: SIRO required a solution that was robust, using users’ demands. The new system allows students to keep Szu-Jen Lu, senior VP, IT used with greater speed, accuracy and efficiency industry best practice, that could scale up rapidly to meet their e-mails after graduation, lets the school have its own Simon Kwok, chairman & CEO throughout the credit origination process. the company’s growth demands. It implemented a new IT domain name, and was able to provide five GB of disk space Key technologies/providers: EMC framework comprising Oracle’s Life Sciences Applications per user at a lower cost than the previous system, due to ★ SAP Charamporn Jotikasthira, CIO (OLSA) and other Oracle applications running on Sun Microsoft’s Windows Live@Edu program. Established in 1972, this enterprise software specialist is Mrs. Kannikar Chalitaporn, president Microsystems’ (Sun) hardware platform. The new system Key technologies/providers: Frontline Solutions, based in Walldorf, Germany. involves more than 500 SIRO clinical researchers involved Microsoft Project: The SAP APJ Shared Service Centre (SSC) launched ★ Singhealth in more than 150 clinical studies. The Oracle’s Life Sciences Chang Boon Hai, director, Computer & Information Systems a continuous process improvement programme with SAP’s Singhealth is Singapore’s largest healthcare group, Applications acts as a complete electronic information Tan Hang Cheong, principal IT division to streamline numerous finance processes. An providing a range of multi-disciplinary and integrated environment for gathering and reporting clinical data. example of this is with the Sales Order Management project medical care. The group consists of three hospitals, Besides reducing errors, Oracle’s Life Sciences Applications ★ SPH Search which increased the sales order efficiency of 12 APJ countries five national speciality centres and a network of nine will enable SIRO to speed information-gathering and SPH Search, which began operations in 2006, was by reducing the overall processing time by at least 70 per polyclinics. The group has 15,000 employees, and reduce the need for paper documentation. a result of the collaboration between two media cent, resulting in huge productivity gains. revenue for 2007 was US$1.31 billion. Key technologies/providers: Oracle, Sun Microsystems powerhouses, Singapore Press Holdings Group and Key technologies/providers: SAP, Microsoft Project: Since 2002, Singhealth adopted an Electronic Dr. Chetan Tamhankar, COO, SIRO Norway’s Schibsted Group. Tay Beng Hang, CIO Medical Records (EMR) platform to facilitate the sharing of Project: The joint venture between the two companies medical records. The first milestone for this platform was ★ SMRT, Singapore resulted in the creation of a new online offering named ★ Singapore Computer Systems (SCS) achieved in October 2008, when SingHealth conducted SMRT is a public transport provider in Singapore. Modes of rednano.sg.—a search engine containing information about Singapore-based SCS is an information and communications a massive migration of its existing EMR platform, which transportation covered by SMRT include rail, bus and taxi. the island nation of Singapore, its people and businesses. technology service provider with operations mainly focused included 760 GB of data to the new Sunrise Clinical This publicly-listed company employs 5,380 personnel in Users of personal computers, PDAs and mobile phones can on the Asian market. IManager (SCM) 5.0 solution. The new platform provides Singapore, and revenue for FY2008 was S$527 (US$344) also access the portal’s search and directories tools. Project: SCS deployed data centre technologies provider APC’s SingHealth with the ability to optimise and standardise million. Key technologies/providers: Red Hat architecture to reduce energy consumption and support a high clinical workflows across its nine institutions and provide Project: SMRT implemented a digitally-secure electronic Christopher Yeo, CTO density IT environment in its data centre. This high density zone a unified patient record, capturing clinical information procurement system which integrated with the SAP system supports a large commercial grid computing platform, which from the moment the patient enters an institution, to the (Materials Management module) to provide seamless ★ Singapore Tourism Board was the result of SCS’s partnership with Hewlett-Packard. moment of discharged, through to continued care in an management of purchase requisitions from about 700 The Singapore Tourism Board’s primary mission is building Key technologies/providers: APC outpatient setting. internal users with more than 6,000 external vendors. The Singapore’s tourism industry to stimulate economic Lim Eng, CEO Key technologies/providers: Eclipsys Corporation, system generates a total of 300 requisitions each day. growth. The board has 620 employees and operating EGIS Healthcare Technologies, UTech, Phillips, System As a result, a large volume of manual processing, by the revenue was more than US$122 million in FY2007 and Design Cerner purchasing office, could be eliminated. 2008. Dr Chong Yoke Sin, group CIO Key technologies/providers: Ditium Technologies, Project: The Singapore Tourism Board devised an Professor Tan Ser Kiat, group CEO NCS Pte Ltd, IBM eMarketing strategy to digitally deliver unique personal Jason C.K. Chin, director IT experiences to all visitors and drive traffic to various sites Saw Phaik Hwa, president and CEO catering for tourists to Singapore. Web-based information technology was selected as a major marketing channel, with Web 2.0 technologies playing a major part in the campaign. Social networking sites, Flickr, YouTube, Google maps, Yahoo Travel and other user-generated content was leveraged. Key technologies/providers: SCS, Sun Microsystems Chiang Hai Yin, CFO Aw Kah Peng, CEO

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★ Stolt-Nielsen, Philippines ★ Telekom Malaysia Research ★ Tianjin Shengxing Furniture, China ★ University of International Business Founded in 1959 and headquartered in London and & Development Tianjin Shengxing Furniture is the largest metal furniture maker and Economics (UIBE), China Rotterdam, this offshore services company has operated in the With corporate headquarters in Cyberjaya, Malaysia, in north China, with more than 70 per cent of its products Rated as one of the top universities in China, UIBE is a Philippines for more than 25 years. Stolt-Nielsen has 130 state- TM Innovation is a subsidiary of TM, the national exported to Europe and North America. A large-scaled local teaching and research institution in Beijing, specialising in of-the-art parcel tankers that carry millions of tons of cargo. It telecommunications provider. enterprise with annual operation revenue of more than US$300 the fields of international trade, international business law, has docks located in more than 50 ports worldwide. Project: This major national telco deployed 3Com single- million, the company has more than 1,800 employees. business management, international finance and foreign Project: Overhauled its network infrastructure and put vendor infrastructure at the TM Innovation Centre with Project: Implemented a supply chain platform and advanced languages for business. It has 11,000 full time students in place the Cisco® Catalyst 3750 Series Switch, a line of more than 2,500 network access points, supporting information system across different functions of the from more than 100 countries. enterprise-class stackable multilayer switches that provide more than 400 TM R&D staff, 16 labs, 40 rooms, and other company for more effective collaboration and information Project: Implementation of a system that provides high availability, security and quality of service to enhance business and recreational amenities. New infrastructure, sharing, including a suite of applications specially designed fast, reliable and secure remote access to its campus the operation of the network. Its unified stack architecture from core backbone to floor switches, firewalls, wireless for the furniture industry, successfully optimising its business extranet, enabling more than 10,000 students, teachers provides industry-leading stack management, redundancy access points through to network management, positions process including sales, planning, production, purchase, and staff to establish secure SSL VPN connections to and failover. The network upgrade enabled Stolt-Nielsen TM to become a national test bed for leading edge warehousing and finance, reducing costs, improving product access campus information resources via standard to increase its operational flexibility and use the network network technologies. quality and on-time delivery performance. web browsers, eliminating the need for prior software as a platform to accelerate the delivery of applications and Key technologies/providers: 3Com Key technologies/providers: Lawson Software M3 installation, costly ongoing client maintenance and support evolving business requirements. Tun Kamalul Zaman, senior manager IT Furniture Industry ERP solution desktop support. Interoperation with UIBE’s existing Key technologies/providers: Cisco Dr Shahruddin Muslimin, CEO Wu Xiyao, consulting department manager Sun iPlanet (Lightweight Directory Access Protocol) Peter Koenders, CIO Dai Yongqing , manager LDAP directory server was a crucial requirement for ★ PT. Telekomunikasi Selular the university’s remote access solution. The Juniper ★ Tata Communications, India (Telkomsel) ★ UCSI University, Malaysia Networks SA 4000 seamlessly connected to UIBE’s LDAP Tata Communications, a member of the US$62.5 billion Tata This privately-owned mobile telecommunications provider, Established in 1986, this private university has campuses in resources and has become an integral component of its Group of India, is a leading global provider of a new world of headquartered in Indonesia, serves 51.3 million Indonesia- Kuala Lumpur and Sarawak. campus-wide identity authentication measures. communications. Formerly known as Videsh Sanchar Nigam based customers. Telkomsel is jointly owned by PT. Project: A web-based portal that allows student interns Key technologies/providers: Juniper Networks Secure Limited or VSNL, it is India’s largest company Telekomunikasi Indonesia and Singapore Telecom (). to upload resumes and match them with potential intern Access (SA) 4000 SSL VPN platform in international long distance, enterprise data and internet Project: Deployed an IP VAS (Value Added Service) employees. The project automates operations for the current Qiang Sun, director, network and educational services. Headquartered in Mumbai, it has operations in more network redesign to improve performance, simplify customer base. It allows employers to schedule interviews technology centre than 80 cities spread across 40 countries. Its range of services network management, and troubleshooting procedures and send notifications or job offers online. Employers can Chen Huaimin, principal include transmission, IP, converged voice, mobility, managed in eight months, which required a site survey of the also evaluate their internship for the University’s grading network connectivity, hosting and storage, managed security, telecoms environment in 14 cities. This was followed by a purposes. The portal also reduces the need for extensive ★ United Overseas Bank managed collaboration and business transformation for global design of an updated network topology and connection filing of paper records. Headquartered in Singapore, United Overseas Bank is enterprises and service providers, as well as Internet, retail policy, followed by implementation of an upgraded Key technologies/providers: Microsoft one of Singapore’s top banking groups, providing a broadband and content services for Indian consumers. infrastructure that was capable of handling demand for Daniel Quah, CIO range of financial services. The bank has more than 500 Project: Tata Communications selected (in December digital services. Peter Ng , group president offices spanning 18 countries and territories, with total 2008) Fortinet’s FortiGate carrier-class systems as the Key technologies/providers: Datacraft Indonesia assets valued at US$114.9 billion at the end of 2007. The backbone for Tata Communications’ new virtualised UTM Ivan C Permana, GM ★ Unilever company employs 22,000 staff globally, with 7,000 staff (vUTM) service. vUTM is the first of its kind in India and Based in both London and Rotterdam, the conglomerate in Singapore. is exclusively powered by Fortinet’s multi-threat security ★ The Indian Express, India manufactures and distributes fast moving consumer goods. Project: United Overseas Bank implemented SAS appliances for a comprehensive and integrated approach One of India’s leading media companies, the Indian Project: Unilever’s Opsolight+ application offers transparency enterprise risk management and balance sheet risk to managed security services. The telco’s vUTM service Express Limited is headquartered in Mumbai with about and accountability for all promotion expenditure in the management systems in Singapore, with plans to is powered by four Fortinet FortiGate-5140 carrier-class 3000 employees across various cities. The group is known organisation’s operations region-wide, resulting in significant expand regionally. The project aims to facilitate the security systems. The FortiGate appliances will be providing for its flagship publications such as The Indian Express, The improvements in the ROI of marketing investments. analysis and management of credit and market risk firewall, intrusion prevention, antivirus, anti-spam and Web Financial Express, Screen India and Loksatta. Key technologies/providers: Microsoft exposures in an integrated manner. content filtering protection as part of the managed security Project: The group’s project aimed at transforming existing Rod Hefford, VP, Information Technology, Greater China, Key technologies/providers: SAS, FINCAD, services offering. Tata Communications also selected legacy infrastructure into a future-ready solution, while North East Asia, South East Asia and Australasia Monocle Solutions Fortinet’s FortiManager and FortiAnalyser to monitor its protecting existing investments, and giving the group Harish Manwani, president, Asia, Africa, Central & Tham Ming Soong, executive vice president four FortiGate chassis and associated VDOMs. Through the foundation to accelerate cost effectively. The project Eastern Europe Wee Ee Cheong, CEO and deputy chairman those appliances, the telco provider will be able to provide included creation of a state-of-the-art datacenter and its customers with detailed reports on network usage remote DR site; configuring High Availability architecture and attempted attacks as well as configuring security without compromising on performance; and ushering in parameters based on user policies and profiles. Green initiatives (by default). Key technologies/providers: Fortinet Key technologies/providers: SAP, Red Hat, Oracle Sanjay Pandit, VP Tridib Bordoloi, head, Information Technology Sanjeeb Choudhur, manager, IT

48 C I O • march 2009 • www.mis-asia.com www.mis-asia.com • C I O • march 2 0 0 9 49 CIO 1OO index

★ Weider Shanghai, China ★ WorldxChange, New Zealand Shanghai-based health and fitness company Weider (Shanghai) The telecommunications services provider was established Fitness Management is the largest fitness chain organization in in 1996 and is headquartered in Auckland. China. It was founded in 2000 with registered capital of RMB 45 Project: Deployed Juniper Networks‘ E320 Broadband million (US$6.58 million) and is under the direct management Services Routers to enable the delivery of advanced Voice of the American Weider International Fitness Group. over IP and high value Internet services. The E320 BSR Project: Implemented a powerful information management enables WorldxChange to deliver premium voice and data platform, with comprehensive capabilities for managing services over a single connection. WorldxChange has also key business processes across multiple areas including deployed Juniper Networks Secure Services Gateways human resources, financial management, and supply chain (SSGs) to secure its services and backend systems, including management, to drive improved business performance, its domain name system (DNS) servers. The E320 offers the management efficiencies and competitiveness. The platform scale and feature set to simplify subscriber provisioning, brings world-class management methodologies to the fast reduce back office costs, and speed the development and growing Weider Group, providing greater customer satisfaction. delivery of compelling new services. The result is an ability Key technologies/providers: Oracle JD Edwards to rapidly expand its customer base and service portfolio EnterpriseOne, Elitesland while maintaining an efficient operations environment and Adam Jin Yuqing, CEO tightly controlling network costs. Key technologies/providers: Juniper ★ Woolworths, Australia & New Zealand Cecil Alexander, CEO Australia and New Zealand’s biggest retail group with more than 3,000 stores and 180,000 employees; the 25th largest ★ YCH Group retailer in the world. Woolworths generated US$1.35 billion in Singapore-based YCH Group is an integrated logistics sales for the first half of the 2008–09 financial year. and end-to-end supply management chain company. Project: A supply chain redevelopment programme that It employs some 3,000 employees, with 500 based in added sophisticated Business Process Management (BPM) Singapore. The organisation’s total revenue for 2007 was capabilities plus investment in a registry and governance about US$151 million. platform to underpin its overall corporate move towards Project: YCH developed a high-tech supply chain nerve service-oriented architecture (SOA). Using webMethods centre, which embeds RFID technology in its company’s Suite as its integration standard has allowed Woolworths management platform. Web services technologies were to more rapidly integrate new acquisition, automate and also used to synchronise and integrate business processes streamline core processes, and extend real-time visibility through a unique tag repository. This repository captures across key partners. all movements while protecting partners’ information. Key technologies/providers: Software AG webMethods Information is exchanged only on an on-demand basis, Daniel Beecham, CIO without the need to replicate databases on the platform. Michael Luscombe, CEO and MD This translated to significant cost-savings and enhanced end-to-end visibility and security of the entire supply chain. ★ Woori Investment & Key technologies/providers: Y3 Technologies, Securities (Woori I&S) Motorola Brokerage and investment firm, Woori Financial Group, James Loo, CIO headquartered in . Robert Yap, CEO Project: Installation of a resilient Gigabit network on the nationwide branch network of Woori I&S, to enhance the ★ Yeo Hiap Seng, Malaysia company’s customer service, and to improve staff efficiency Beverage manufacturer, established in 1957. and productivity. The nationwide Power-over Ethernet (PoE) Project: A new security system that allows Yeo Hiap deployment resulted in a redundant and intelligent broadband Seng to protect its enterprise network which connects branch office network. some 500 users across its headquarters and branches. Key technologies/providers: 3Com The deployment of Sophos Endpoint Security, with Jong-Soo Park, CEO a built-in NAC function, guards the company against viruses, spyware, adware, spam, phishing and malicious websites, but also controls the use of unauthorised applications such as VoIP and instant messaging, and enforces security policies. Key technologies/providers: Sophos John Ho, IT Manager

50 C I O • march 2009 • www.mis-asia.com