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Resource Guide

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Resource Guide

Table of Contents

Welcome

Homeowner’s Manual

 Move-In Reminders  Community Rules and Frequently Asked Questions  Homeowner Care and Maintenance  Limited Warranty Coverage  Warranty Service Procedures

Common Element Change Procedure

 Application for Alteration-Modification Sample

Common Element Service Request Procedure

QualityMark® Introduction

Visitation Policy

 Construction Pass  Buyer Memo  Request for Visit

Independent Home Inspections

Welcome To Your New Epcon Communities Home

We would like to thank you for choosing Epcon Communities as your new home builder. It is a pleasure having you as a new member of the growing family of satisfied Epcon Communities homeowners.

Within this Resource Guide you will find the Homeowner’s Manual. This manual will provide you with warranty guidelines, maintenance suggestions and answers to frequently asked association questions.

Epcon Communities has strived to provide you with a home that is consistent with our mission statement:

“To Build Homes, Neighborhoods, and Lifestyle That Provide One Remarkable Experience”

Epcon Communities wishes you many happy years in your new home!

Welcome Home!

Homeowner’s Manual

Revised: December 4, 2015

The business entity identified as the Seller in your home’s purchase agreement (“Epcon”) has prepared this Homeowner’s Manual to help educate you on the maintenance procedures and limited warranties associated with your new home or condominium unit and to help you understand how you can more fully enjoy the lifestyle provided by your new community.

Homeowner’s Subject Manual Table of Contents

______

Section Page(s) Subject

1 –Move-In Reminders 4-6

2- Community Rules and 7-12 Frequently Asked Questions

3- Homeowner Care and Maintenance 13-28 16-20 Kitchen 20 Laundry Room / Storage 20-21 Bathrooms 22-23 Living/Dining/Bed Rooms 23-24 Garage 24-27 Miscellaneous

4- Limited Warranty 28-47 34-43 One Year Coverage 34-36 Kitchen 37 Laundry Room / Storage 37-38 Bathrooms 39-40 Living/Dining/Bed Rooms 41 Garage 42-43 Miscellaneous 44-47 Two Year Coverage 44 Concrete Walks, Porches, Curbs and Patios 44 Lawns and Landscaping 45 Gutters and Downspouts 45-46 Exterior Walls 46 Asphalt 46 Roofing 47 Exclusions

5- Warranty Service Procedures 48-53 50 Pre-Settlement Orientation 51 45 – Day Service Request 51-52 Remaining One-Year Warranty Service 52-53 Buildings and Common Area or Common Element Turnover 53 Common Area or Common Element Service Requests 53 Emergency Service Requests

This Homeowner’s Manual is intended to be used as an informational guide and should not be relied upon or viewed to modify any previously agreed upon term or warranty provided by Epcon in the Purchase Agreement, development statement or public offering statement, if applicable, or other recorded document associated with the community. In instances in which there is or appears to be any conflict, the Purchase Agreement, development statement or public offering statement, if applicable, or other recorded document associated with the community shall control.

Homeowner’s Manual

Section 1

Move-In Reminders

Homeowner’s Subject Manual Move-In Reminders ______

Change Utilities

 Contact the utility companies to have utilities placed in your name. Owners are responsible for utility charges effective the of day of closing.

Telephone

 Contact the telephone company to order service for your new home.

Cable Television

 Your new home has been pre-wired for cable service. You may contact the cable TV company to order service, providing it is available in your area.

Mail

 Advise your current post office to forward your mail to your new address, or request that your new post office begin service.

Address Change Notices

 Advise friends, relatives, banks, magazines/newspapers, etc. of your new address.

Insurance

 Contact your insurance representative to obtain appropriate coverage for your new home and personal belongings.

 Read this manual for service and maintenance details. Also read the appliance, furnace, air conditioner, and hot water tank manuals for features and operations. Manuals are normally provided to you at your pre-settlement orientation.

Homeowner’s Manual

Section 2

Community Rules and Frequently Asked Questions

Homeowner’s Subject Manual Community Rules and Frequently Asked Questions ______

Epcon has prepared this section of your Homeowner’s Manual to help you understand how you can fully enjoy the lifestyle of your new home.

First and most important, read the Declaration and By-Laws that govern your community and its Association. They are the binding legal documents for your Association and they establish some of the rules and regulations for owners, residents, and guests. A copy is included with the packet provided to you at closing.

Expert legal advice combined with many years of experience in both homeowner and condominium association management has contributed to the organization of your Association.

To help you better understand your Association and its services, Epcon has prepared the following list of answers to frequently asked questions:

1. What are the responsibilities of the Association?

 The Association’s responsibilities vary depending on the community. Typically, in a condominium or single-family community the Association is responsible for the maintenance of building exteriors, driveways, private streets, lawns, landscaping, street lighting, common area or common element, and community amenities (if applicable). The Association may hire a property manager to manage the day-to-day operations of the community. Because the Association’s responsibilities vary for each community, an owner should thoroughly read and understand their Association’s governing documents.

2. Who controls the Association?

 Once a certain number of homes have been sold and closed (typically 75% of the total number of homes planned for a community), control of the Association is transferred to the owners. Refer to your community’s governing documents for specific details. At that time, a meeting of all owners will be held to elect a Board of Directors (“Board”). The elected

Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 8 Board provides the leadership for the Association that will determine community policies and procedures and will monitor finances in accordance with the governing documents. The Board is responsible for selecting contracted vendors as well as managing costs and services. A professional property manager acts in accordance with their instructions. The property manager collects monthly homeowner fees and other assessments, pays bills, assists in enforcing Association rules, and prepares financial statements and various other tasks to assist the Board. The Board holds regular board meetings as necessary. Once each year, owners are invited to attend an annual meeting, during which the expired terms will be open for election. Your Board will be made up of fellow owners. Their purpose is to protect and maintain the value of your community. The Board will ask for owners to volunteer to serve on committees such as Budget and Finance, Building, Grounds, and Social.

3. Are the Board meetings public?

 That is up to the Board to decide based on the needs of the community.

4. When does the Board become active?

 The Board is active immediately upon the formation of the Association, which occurs prior to the first home closing at the community. During the initial period, typically until about 25% of the homes planned for a community are sold and closed, Epcon will appoint three individuals to serve as the Board Members. Typically, at about the 25% sold and closed threshold, until about 75% of the planned homes are sold and closed, one of the developer appointed Board Members is replaced by an elected owner.

5. Does the Board choose its officers?

 Yes. This takes place at the first official meeting of the Board and typically includes the following officers: president; treasurer; and secretary.

6. Who determines the amount of the Association Fees?

 The Board determines Association fees each year, based on input from owners, Budget, Finance Committee, and property manager.

7. Should my monthly fees increase substantially during any one-year in the near future?

 The homeowner fees should increase only by a percent close to the annual rate of inflation for the first several years.

 NOTHING! NO CHANGE may be made to the home’s exterior structure or to the common area or common element surrounding your home without the prior written approval of the Association, including the display of decorative items, additional landscaping, etc. A written request must include a complete description of the materials and a location sketch. A Change request form can be obtained from the property manager. Some requests may not be considered until the Board is solely comprised of owners within the community.  Most Associations will allow limited modifications assuming they conform to specifications adopted by the Association. Examples of such modifications are storm doors or screened doors and additional landscaping.  Remember that in all such cases any additions or modifications require advance approval in writing. Check with your Association or property manager for details and forms, which may assist in the process. The Board normally reviews alteration requests at regular meetings after which the property manager will advise owners in writing of the decision.

9. May I add a storm door at my main entry?

 Prior approval in writing for such a modification is required. If a storm door has been approved for your community, the Association can provide you with information on the specific door and color that is approved.

10. May I add landscaping, shrubs or trees?

 You may NOT add landscaping, shrubs, or trees without the prior written approval of the Board. Any additions must compliment the master landscape design prepared for the entire property. Additions require submission of a plan specifying your proposed additions and locations to the Board for approval. Consult with your property manager for details.

11. Whom do I consult regarding questions about the Association?

 Feel free to contact the property manager or any of the members of the Board.

12. May I store my boat, RV, or commercial vehicle in the driveway outside my residence?

 NO. They must be stored off the property or inside the garage.

13. May I keep my trash containers on my patio or in the side yard of my home?

 NO. Trash containers must be kept in the owner’s garage at all times except for trash collection day.

Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 10 14. May I build or place a swing set or other structure in the lawn area beside my home? What about lawn ornaments such as ceramic animals, birdbaths, mulched area edging, etc.?

 NO. No additions, including ornaments or edging material are allowed without prior approval from the Board.

15. How do I pay my Association fees?

 Your property manager will contact you with information regarding the payment options.

16. Can I take guests to the clubhouse and pool? (if applicable)

 Yes. However, each Board will adopt its own policies regulating use of the clubhouse and pool. Generally, up to four guests are permitted. Guests under 17 years of age must be accompanied by the owner/resident at all times. Your Association may permit private parties. If you would like to make a reservation, information can be obtained from the property manager or Board. Please see the Community Policies and Guidelines for your community for more information.

17. How do I volunteer to serve on a committee or the Board for the Association?

 Notify a member of the Board or the property manager of your interest. To serve on the Board you must be nominated and elected by the owners at the annual meeting. Nomination procedures are discussed in the annual meeting notice that is sent to all owners.

18. How can I enjoy the common areas or common elements with my pet?

 Community Rules specify that pets must be on a leash at all times while in the common area or common element. Owners are required to clean up pet waste immediately. The cooperation of all pet owners is required. The Association generally adopts a pet policy with some limitations. Please see the Community Policies and Guidelines for your community for more information.

19. May I decorate the exterior of my residence during holiday seasons?

 Each Association will adopt a specific policy if deemed necessary, however; “tasteful decorating” done safely and without damage to the exterior of the home is usually permitted. Decorations should be timely removed after the holiday. Please see the Community Policies and Guidelines for your community for more information.

 Report any concerns directly to the property manager. It is best to provide this information in writing.

21. Is the courtyard considered common area?

 In a condominium community, the side courtyard area is classified as Limited Common Element.  In a fee simple community on platted lots, the side courtyard is considered a portion of the homeowner’s lot (not common area). When a fence encloses an entire side courtyard area (i.e. it is not a home where the fence and gate connect to the adjacent neighboring home) the entire courtyard area is located on that particular homeowner’s lot. Where a fence and gate connects two homes a majority of the courtyard area is located on that homeowner’s lot; however, a five foot strip of land of their neighbor’s lot is enclosed and part of the homeowner’s courtyard patio area.

22. Are there restrictions on improvements to the courtyard?

 There are restrictions as to what a homeowner can place or store or how they can improve their courtyard patio area. It is discussed in the Community Policies and Guidelines at all of our communities. There may also be some restrictive language, depending upon the community, in the Declaration for that particular community.

23. May I restrict access to the courtyard for security?

 The only parties who have access to the side courtyard area are as follows: the homeowner whose home is attached to the courtyard; the Association to perform maintenance responsibilities; and Epcon to perform construction and maintenance tasks.

Homeowner’s Manual

Section 3

Homeowner Care and Maintenance

Homeowner’s Subject Manual Homeowner Care and Maintenance ______

TABLE OF CONTENTS

Kitchen Page #

Appliances 16 Range Hood 16 Disposal 16 Cabinets 17 Countertops 17 Sinks 18 Faucets 18 Vinyl Flooring 19 Wood Flooring 19 Ceramic Flooring 20

Laundry Room / Storage Page #

Shelving 20 Dryer Vent 20

Bathtubs/Showers 20 Ceramic Tile 21 Sinks 21 Faucets 21 Toilets 21 Vinyl Flooring 21 Ceramic Flooring 21

Living/Dining/Bed Rooms Page #

Carpeting 22 Wood Flooring 22 Doors 22 Fireplace 22 Shelving 23 Windows 23

Garage Page #

Concrete Floor 23 Overhead Door 24 Pull Down Stairs/Storage 24

Miscellaneous Page #

Condensation 24 Interior Concrete Slab 25 Electrical System 25 Heating/Air Conditioning 26 Plumbing 26 Walls and Ceilings 27 Woodwork/Trim 27

Appliances: Range, Refrigerator, Dishwasher, Optional Microwave

 Your appliances are covered by a limited warranty from the manufacturer. Properly cared for, these appliances should provide years of efficient service. Read the operating manuals provided by the manufacturer before using any of your appliances.

Range Hood:

 Cleaning and maintenance will be required. Follow manufacturer’s recommendations.

Disposal:

 Operation 1. Push the food refuse through the splashguard into the disposal. DO NOT OVERLOAD. NEVER PLACE FINGERS INSIDE DISPOSAL. 2. Turn on the “cold water” to full flow. 3. Turn the starting switch “on”. When shredding sound ceases, food is gone. 4. Run the “cold water” for several seconds, to insure all waste is washed down the drain. Cold water also cools the motor. 5. Turn the switch “off”.

 DO NOT DISCARD THE FOLLOWING ITEMS IN YOUR DISPOSAL: Metal, plastic, grease, paper, cigarettes, bones, banana peels, dishcloths, cornhusks, pastas, or anything that might damage the disposal.  The disposal is self-cleaning. A lemon or orange rind or baking soda will help to keep it odor free.  If the disposal stops running, please try the following: 1. Turn the disposal off and wait 3 or 4 minutes for the motor to cool. 2. Press the reset button located inside the base cabinet and under the bottom of your disposal. 3. Turn the disposal switch on. If it still does not work, turn the disposal off again. 4. Insert the disposal tool, normally found in a kitchen drawer, into the hex head under the bottom of the disposal inside the base cabinet and turn back and forth several times. Remove the tool. 5. Turn the disposal on again. If it still does not work, turn the disposal off and call the plumber listed on the Contractor list provided to you prior to closing.

Cabinets:  Treat your kitchen cabinets as carefully as you would a piece of furniture. Your kitchen is furnished with quality wood cabinets. Any grease that may splatter on them should be wiped off immediately. Spray waxes are not recommended. Naphtha spray waxes, together with the moisture in your kitchen, will turn the wooden surfaces milky. Use of good lemon oil is best on natural wood finishes. Frequently clean the inside of cabinets and drawers used for food storage to avoid attracting insects. Countertops:  The standard countertops in your new home are fabricated with a high- pressure laminate material. However, they are not resistant to cigarette burns, scratches and heat damage from careless placement of hot pots, pans, or baking dishes.  NEVER SET HOT CONTAINERS, TAKEN DIRECTLY FROM THE OVEN OR RANGE, ON YOUR COUNTERTOPS.  NEVER USE YOUR COUNTERTOP AS A CUTTING BOARD!  NEVER STAND ON YOUR COUNTERTOP  Laminate countertops should be cleaned with soap and water. DO NOT USE ABRASIVE CLEANSERS as they can scratch the surface of your countertop.  Quartz or solid surface countertops can be cleaned with soapy water or ammonia-based cleaners. For difficult stains use an abrasive cleanser and a green Scotch-Brite pad.  Granite Countertops can be cleaned with lukewarm clean water then wiped with a flannel cotton cloth and allow to thoroughly air dry. ABRASIVE CLEANERS SHOULD NOT BE USED UNDER ANY CIRCUMSTANCES. Granite countertops are sealed prior to installation. Re-sealing the granite every 6 to 12 months is recommended.  At installation, your countertop was attached to your cabinets, and the space between the wall and your backsplash was caulked. You must replace this caulk periodically due to normal wear, humidity changes, and lumber and caulk shrinkage. A siliconized latex caulk is recommended and can be purchased at your local hardware or home improvement store. Pure silicone caulk is not recommended because it is not paintable.

Sinks:  Non-abrasive cleansers or commercial glass cleaning solutions are recommended cleaning products.  On stainless steel sinks, follow with a thin coat of commercial stainless steel polish.  DO NOT, UNDER ANY CIRCUMSTANCES, USE STEEL WOOL PADS TO CLEAN YOUR SINK. Steel wool pads will scratch the surface of the sink.  Using rubber sink mats is discouraged since they trap organic particles, which may cause hard-to-remove stains.  To prolong the life of your sink, follow these general rules: 1. DON’T let food waste stand in the sink. 2. DON’T use sinks to hold tools when redecorating. 3. Cover sinks when repainting walls and ceilings. 4. DON’T leave metal cans sitting in the sink for prolong periods of time. They may leave rust rings. 5. DO clean sinks frequently to avoid time-induced staining.

 Optional solid surface or Corian® sinks: 1. For maintenance, clean by filling the sink one quarter full with a fifty/fifty water/bleach solution. Let soak for 15 minutes then wash sides and the bottom as the solution drains. Faucets:  In order to maintain and ensure the “like new” appearance of your faucets, the following suggestions are given: 1. Wipe as needed with a soft, damp cloth. 2. Use only warm water to remove dry water spots. 3. DO NOT use cleansers containing abrasives, alcohol, or other harsh chemicals.

 Aerators: Aerators are devices in faucets which reduce splashing by incorporating air into the water coming out of the faucet. They contain screens which collect unwanted deposits and must be cleaned every 3-4 months. To clean the aerator, unscrew it from the mouth of the faucet, remove any deposits, rinse all of the components, and replace them in the reverse order.

Vinyl Flooring: (standard option)  Vinyl flooring is the standard option for kitchens. This flooring is featured for its convenient maintenance factors and resistance to wear. It is important to exercise daily care procedures to maintain its “new” appearance. Daily care includes removing loose dirt with a broom, dust mop, or vacuum. Wipe up spills immediately, but if a spill dries, remove it with a damp sponge, cloth, or mop. To clean vinyl flooring, use a detergent as recommended by the manufacturer. You should be aware that seams could lift, usually caused by water seeping into the mastic through a seam. Avoid getting water on the floor for prolonged periods of time.  In addition to cleaning, a few preventative measures can be taken to maintain the appearance of your new vinyl. These include: 1. Proper floor protectors should be installed on all furniture and chair legs. 2. Avoid wearing high-heeled shoes to prevent puncturing or permanently denting the flooring. 3. Rubber-backed mats or rugs may lead to discoloring. 4. Asphalt and lawn fertilizers WILL stain vinyl. It is best to wipe off or remove your shoes before entering. 5. Excessive heat may burn or discolor your vinyl. (Excessive heat is considered to be over 125 degrees F.)

Wood Flooring:  Optional wood flooring is available throughout your home. Routine maintenance of your wood floor includes: 1. Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor. 2. For tough spots use 10% acetone/nail polish remover on a clean white cloth, then wipe with a damp cloth to remove any residue. 3. Periodically clean the floor with cleaning products made specifically for pre-finished hardwood. 4. DO NOT wash or wet mop the floor with soap, water, or any type of liquid cleaning materials. 5. DO NOT use steel wool or abrasive cleansers. 6. Avoid wearing high-heeled shoes to prevent permanently denting the flooring.

Ceramic Flooring:  Optional ceramic flooring is available in your kitchen. Routine maintenance of your ceramic floor includes: 1. Remove loose dirt with a broom, dust mop, or vacuum. 2. Clean floors with a slightly damp mop using the manufactures recommended cleaning solution. 3. Wipe up spills immediately, avoid prolonged exposure to moisture.

 While not required, in order to maintain the color and reduce mildew build- up it is recommended for grout to be sealed with a high quality grout sealer which can be purchased at a local hardware store.

LAUNDRY ROOM / STORAGE:

Shelving:  Your standard laundry room features durable wire shelving. It is important to make sure the shelving is not overloaded. Excessive weight could result in shelving failure. Optional closet organizers should be maintained the same as kitchen cabinets. “See Kitchen/Cabinets” page 17 in this manual.

Dryer Vent:  A dryer vent has been installed to exhaust damp air from the home through a galvanized pipe that terminates through the roof. It is important to clean the lint trap in your dryer prior to each use. It is the owner’s responsibility to keep the vent clean and free of lint.

BATHROOMS:

Bathtubs /Showers:  In order to keep the luster and shine, these household items need to be cleaned after EVERY use. Any mild, NON-ABRASIVE detergent can be used. This is especially true for glass shower doors. This prevents the build-up of hard to remove soap residue. NEVER walk in your shower or tub with shoes; it will scratch the surface. Also, the use of rubber mats is not recommended since they can cause surface blisters, as well as trap fungus and mold.

Ceramic Tile:  Normal wood shrinkage and minor settling of your home may affect ceramic tile. A separation between the tub and wall tile and between the shower base and wall tile may occur. Cracking of joints between ceramic tile in tub and shower stall corners may also occur due to excessive moisture in these areas. Prompt attention to such areas is important to avoid possible damage to underlying materials. You can remedy these situations by simply filling the crack, as a separation takes place, with a grouting compound available from a hardware store.  The use of a silicone tub and tile caulk along seams where the tub or shower pan meets the tile is a good choice since it is more water resistant.  Ceramic tile is easy to maintain and needs only to be wiped occasionally with a damp cloth.  While not required, in order to maintain the color and reduce mildew build- up it is recommended for grout to be sealed with a high quality grout sealer which can be purchased at a local hardware store.

Sinks:  Porcelain enamel sink surfaces are smooth, glossy, and durable, but they are far from indestructible. Carelessness causes chips, scratches, and stains. Shiny new fixtures can be easily dulled or stained in a short period of time through improper use of strong abrasive cleansers. A non-abrasive cleanser is recommended.

Faucets: See “KITCHEN / Faucets” page 18 in this manual.

Toilets:  The toilets in your new home have 1.6-gallon tanks that are required by state and federal code. As a result, they may be a bit noisier. They have smaller traps, which may plug more easily. DO NOT flush products other than toilet tissue down the toilet. General cleaning should be done using one of the commercially marketed toilet bowl cleaners that do not contain abrasives.

 If the water chamber appears to leak, it may only be condensation forming on the outside of the tank and dripping to the floor. This may be caused by cold water and warm room temperatures or high humidity.

Vinyl Flooring: See “KITCHEN / Vinyl Flooring” page 19 in this manual.

Ceramic Flooring: See “KITCHEN/ Ceramic Flooring” page 20 in this manual.

Carpeting:  Carpeting is relatively easy to care for and a regular schedule of vacuuming will go far in maintaining its original appearance. Follow the Manufacturer’s maintenance recommendations. Prompt removal of spots and stains is recommended. Immediate action is important with carpet stains. Most liquid stains can be removed if you act immediately. Remove any solid matter and blot as much moisture as possible with a clean white cloth. Then, working from the stain edge to the center, blot with a carpet cleaning agent or water. Sponge up the excess moisture and allow the cleaned area to dry. It is also not uncommon for new cut pile carpet to shed for a period of time while vacuuming.

Wood Flooring: See “KITCHEN/ Wood Flooring” page 19 in this manual.

Doors:  Interior Doors: Interior doors are painted to match the interior trim and require only minor cleaning or dusting. Lubricate interior door latches (passage locks) periodically. A few drops of WD 40 or a similar product, placed on the latch bolt, will work well.

 Entry Doors: Your home is equipped with two fully insulated metal clad exterior doors (the front door and the service door to your garage). These doors do not require an additional storm door.

 If you choose to install a storm door, YOU MUST FIRST OBTAIN PERMISSION FROM THE ASSOCIATION. Due to the build-up of heat, adding a storm door may affect the warranty on the entry door. See manufacturer’s warranty for more information.

Fireplace:  Your fireplace is equipped with gas logs. Read the manufactures operating manual for lighting and operating instructions. Once the pilot is lit, operation of the fireplace flame will be through the wall switch located adjacent to your fireplace. To turn on the flame, simply turn the wall switch on. To turn off the flame, turn the wall switch off. If the pilot light goes out, the valve has an automatic shut-off function that should shut off all gas to the fireplace. If you wish to turn off the gas for an extended period of time, there is a manual gas shut-off located adjacent to or under the fireplace.  NEVER BURN ANYTHING IN YOUR FIREPLACE OTHER THAN YOUR GAS LOGS.  IT IS NOT A WOOD BURNING FIREPLACE

LIVING/DINING/BED ROOMS, cont

Shelving: See “Laundry Room / Storage” page 20 in this guide.

Windows:  Your windows are built with thermal-pane, insulated glass. They also feature a thermal break stop located between the interior and exterior frame, which further reduces the cold and heat transfer from outside to inside. Due to the nature of single hung and sliding windows with movable sashes, you may experience slight drafts around windows during high wind periods.  Windows may collect condensation on interior surfaces when extreme temperature differences and high levels of humidity exist. Condensation is usually the result of climatic or humidity conditions created by the resident within the home.  To clean your windows, use a commercial glass cleaning solution with a soft rag or paper towel. If you need to scrape paint or a similar substance off the glass, use a sharp razor blade FLAT against the glass. Be very careful not to damage the glass. With proper care, your windows should work for years without problem.

GARAGE:

Concrete Floor:  It is very important to understand that due to the nature of the material, it is IMPOSSIBLE to prevent cracking in concrete slabs. Concrete will contract due to curing and changing temperatures, thus causing minor cracks. Epcon has anticipated these stresses and has provided control joints to minimize and control cracking (see “ONE YEAR WARRANTY” “Garage”, page 41 in this manual for acceptable tolerances and standards). Penetrating sealers are recommended for new concrete before the initial exposure to freezing to provide additional assurance of adequate performance. Application of the sealer should not occur until after 30 days of the concrete flatwork placement and the coverage will vary based on the material; follow the manufacturer’s instructions. Salt and other chemicals for melting ice and snow will cause erosion of the concrete surface. Even though you may not use salt, concrete may flake or scale as a result of salt tracked in from the street.

Overhead Door:  Garage doors are not weatherproof, and entrance of air, dust, rain, snow, and light should be expected. Sweeping out any water or snow in the winter will keep the door from freezing shut. The moving parts of the garage doors should be lubricated every six (6) months and the cables should be checked for fraying. The screws connecting the hinges to the door should also be checked and tightened as necessary.

Pull-Down Stairs/Storage:  The optional pull down stairs located in the ceiling of the garage will give you access to the attic. There is room in the attic area for storage. Be aware that the attic area is suitable for light storage only. Occasionally lubricate the hinge and spring assembly of the stairs.

MISCELLANEOUS:

Condensation:  Condensation takes place in a home whenever warm, moist air comes in contact with cooler surfaces such as windows. Strangely enough, the reason for more condensation in homes today as compared with those of many years ago is that today’s homes are better built and better insulated with tighter doors and windows, thus lessening drafts and air leaks from the house.  Condensation is at its peak during the first year due to the many gallons of water that went into the materials used in building your new home. All wood, vinyl and aluminum windows may collect some condensation even though they feature insulated glass and have thermal breaks.  A family of two will put an average of ten to twelve gallons of water a week into the atmosphere of a home due to laundry, bathing, cooking, and dishwashing. We recommend that you take the following steps to keep condensation to a minimum: 1. Use the bathroom exhaust fans to carry off excessive humidity. 2. Use the vent provided for the clothes dryer. 3. Keep the drapes and curtains open during the day as much as possible to allow good air circulation.

Interior Concrete Slab:  It is very important to understand that due to the nature of the material, it is IMPOSSIBLE to prevent cracking in concrete slabs. Concrete will develop minor cracks due to curing and settling (see “ONE-YEAR WARRANTY - Miscellaneous/Interior concrete slab” page 42 in this manual for acceptable tolerances and standards). Epcon has anticipated these stresses and have provided control joints to minimize and control cracking.

Electrical System:  Your electrical system includes many advanced electrical features. The wiring in your home meets state and local code requirements and safety standards.  Your wiring and appliances are protected by circuit breakers in the panel box located in the garage. Simply follow the directions on the panel to reset the breaker.  G.F.I. (Ground Fault interrupter) - Outlets in the master bath, kitchen, garage, and patio feature a special ground fault interrupter commonly referred to as a “G.F.I.” circuit breaker. Outlets in all bathrooms and the patio are connected to the master bath ground fault receptacle. Outlets in the kitchen and garage are connected to the kitchen ground fault receptacle. In the event outlets in any of these areas do not work properly, press the red reset button on the master bath, garage or kitchen outlet. If it still does not work, check to see that all circuits in the main circuit box in the garage are in the “on” position. Ordinarily, small appliances may be added without tripping a circuit; however, larger appliances or too many small appliances operating at the same time may cause the tripping of a circuit. Other causes of circuit tripping include: 1. Worn out cords or defective plug connections. 2. Defects within the appliances. 3. Starting an electric motor (motors require more current to start- up than they use when running). 4. The circuit for your microwave is wired separately to prevent being tripped by another appliance. 5. The use of too many appliances on one circuit.  Avoid alterations to your wiring by amateurs. Contact a licensed electrician for any changes or additions.

Heating and Air Conditioning:  When the HVAC (Heating, Ventilating & Air Conditioning) system was designed for your home, the rated capacity was checked to assure that your home could be heated or cooled to a comfortable temperature, taking into account climatic conditions common to this area.  Should you encounter any operation difficulties the following checks should be made: 1. Check your circuit breaker. 2. Check the furnace disconnect switch located in the utility closet. 3. Check the thermostat. Switch to “heat” or “cool” and set blower to “on” or “auto”. 4. Check that the furnace filter is clean. 5. If heating or cooling distribution is unsatisfactory, check each room’s ceiling register for proper opening position and adjust accordingly.  In many instances, a dirty air filter causes insufficient heat. FILTERS SHOULD BE REPLACED A MINIMUM OF FOUR TIMES A YEAR. A dirty filter will also affect the air conditioning unit by restricting the movement of cooled air and causing added stress to the compressor.  The owners are responsible for balancing registers within their homes to achieve the desired temperature in each room.

Plumbing:  Water Lines: A qualified plumber has installed all water lines in your home in accordance with state and local building codes. The shut off valve for the water in each condominium is typically located in the laundry room. This valve will turn off the water to your complete condominium.  Additionally, your home is equipped with individual shut off valves adjacent to each fixture in case a repair is needed to that particular fixture. Your home also contains a main shut off valve for the entire building. This main shut off valve is a brass lever. Closing this valve will shut-off water to all areas in your home.  There are approximately 2 hose bibs on the exterior of the home. These hose bibs are designed not to freeze in the cold. However, leaving a hose connected during winter months can cause frozen water lines and possible damage to those lines.  If home will be vacant during cold winter months you may consider shutting the main water valve off during that time period.  ALWAYS REMOVE HOSES FROM HOSE BIBS DURING FREEZING CONDITIONS.

Walls and Ceilings:  The interior walls of your new home are constructed of gypsum wallboard (drywall) and should last, without undue maintenance, for the life of the home.  Drywall: Drywall can shrink over time causing the need for repairs. This is an uncontrollable situation due to lumber shrinkage and should be expected. Common drywall flaws can be easily repaired using spackling compound. In the presence of nail pops, it should be known that these in no way alter the strength of the wall. To repair, simply reset the nail, re- spackle, and repaint. Spackling is included in your paint touch-up kit provided by Epcon.  Paint: Caring for the paint on your walls is simple. The paint is a flat wall paint that is designed for bare drywall in new home construction. Flat paint has a clay base that can be removed with excessive cleaning or harsh cleansers. A damp cloth will remove most dirt without any problems, but a quick touch-up with the paint supplied to you by Epcon may be necessary. It is recommended to wait one year before re-painting to allow settling and shrinkage.

Woodwork and Trim:  Caring for your woodwork is similar to caring for your kitchen cabinets. For general cleaning, use a diluted solution of soap and water. Keep in mind; too much water is woodwork’s worst enemy!  As with drywall, woodwork joints may shrink causing separations. Repair by using a latex caulk followed by paint touch up.

Homeowner’s Manual

Section 4

Limited Warranty Coverage

Homeowner’s Subject Manual Limited Warranty Coverage ______

LIMITED WARRANTY COVERAGE PROVIDED BY EPCON

Epcon will issue to Buyer a non-transferable limited warranty for defects in materials and workmanship as more fully discussed below and in the subsequent pages: OHIO AND NORTH CAROLINA CONDOMINIUM COMMUNITIES

One-Year Warranty:

What is covered: The full cost of labor and materials occasioned or necessitated by a defect in material or workmanship for any repair or replacement of structural, mechanical, and other elements that constitutes a part of your Unit, as defined in the community’s corresponding Declaration of Condominium.

When the one-year warranty commences: The date the deed for your Unit is recorded with the county’s Recorder’s Office (OH) or Register of Deeds Office (NC) following the conveyance of the Unit to you.

Two-Year Warranty:

What is covered: The full cost of labor and materials occasioned or necessitated by defects in material or workmanship for any repair or replacement of Common Element and Limited Common Element, as defined in the community’s corresponding Declaration of Condominium, including your Unit’s roof and structural components and mechanical, electrical, plumbing, and other improvements serving the Condominium as a whole.

When the two-year warranty commences: If your Unit was added to the Condominium via the original Declaration, the two-year period shall commence for all Common Element and Limited Common Element within the Condominium on the date the deed or other evidence of ownership is filed for record following the sale of the first condominium ownership interest within the community to a purchaser in good faith for value. If your Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 29 LIMITED WARRANTY COVERAGE, cont.

Unit is additional property added to the Condominium via an amendment to the Declaration, the two-year period shall commence for all Common Element and Limited Common Element within that particular additional property on the date the deed or other evidence of ownership is filed for record following the sale of the first condominium ownership interest within that particular additional property to a purchaser in good faith for value.

OHIO AND NORTH CAROLINA COMMUNITIES ON PLATTED LOTS

One-Year Warranty:

What is covered: The full cost of labor and materials occasioned or necessitated by a defect in material or workmanship for any repair or replacement of a part of your home, excluding those portions of your home covered under the two-year warranty discussed further below.

When the one-year warranty commences: The date the deed for your home is recorded with the county’s Recorder’s Office (OH) or Register of Deeds Office (NC) following the conveyance of the home to you.

Two-Year Warranty:

What is covered: The full cost of labor and materials occasioned or necessitated by a defect in material or workmanship for any repair or replacement of your home’s exterior, roof, and structural components and all Common Area improvements servicing the community as a whole including mechanical, electrical, and plumbing elements.

When two-year warranty commences: The two-year warranty period for improvements related to your home’s exterior, roof, and structural components shall commence upon the date the deed conveying your home is recorded with the county’s Recorder’s Office (OH) or Register of Deeds Office (NC) following the conveyance of the home to you. The two- year warranty period for Common Area improvements servicing the community as a whole shall commence upon either (i) the date of the Certificate of Occupancy (“C.O.”) for improvements that require a C.O. (for example a clubhouse) or (ii) the date of the substantial completion of all improvements that do not require a C.O. (for example a lighting fixture in the common area). Exclusions:  These warranties are limited. See “EXCLUSIONS” section page 47. Warranty Service Procedures:  To obtain warranty service, please follow the guidelines described on pages 51-52 of this manual.

LIMITED WARRANTY COVERAGE, cont

TABLE OF CONTENTS

One Year Coverage: Kitchen Page #

Appliances 34 Range Hood 34 Disposal 34 Cabinets 34 Countertops 35 Sinks 35 Faucets 35 Vinyl Flooring 36 Wood Flooring 36 Ceramic Flooring 36

Laundry Room / Storage Page #

Shelving 37

Bathrooms Page #

Bathtubs/Showers 37 Ceramic Tile 37 Sinks 38 Faucets 38 Toilets 38 Flooring 38

LIMITED WARRANTY COVERAGE, cont.

One Year Coverage, cont. Living/Dining/Bed Rooms Page #

Carpeting 39 Wood Flooring 39 Doors 39 Fireplace 40 Shelving 40 Windows 40

Garage Page #

Concrete Floor 41 Overhead Door 41

Miscellaneous Page #

Condensation 42 Interior Concrete Slab 42 Electrical System 42 Heating/Air Conditioning 42 Plumbing 43 Walls and Ceilings 43 Woodwork and Trim 43

Two Year Coverage:

Concrete Walks/Porches/Curbs/Patios 44 Lawns and Landscaping 44 Gutters and Downspouts 45

Exterior Walls

Brick/Stone 45 Wood Siding and Trim 45 Paint and Stain 46

Asphalt 46 Roofing 46 Exclusions 47

KITCHEN: Appliances: Range, Refrigerator, Dishwasher, Optional Microwave

 Normal Expectations: All of your appliances should perform according to the manufacturer’s standards.  One-year Warranty: Appliances are guaranteed and/or warranted by the manufacturer and are not covered by this Warranty. ALL contact should be made directly with the subcontractor or manufacturer’s service department.

Range Hood:

 Normal Expectations: The range hood should function according to the manufacturer’s standards. Keep in mind that filter cleaning and light bulb replacement are owner maintenance items.  One-year Warranty: Your range hood is guaranteed and/or warranted by the manufacturer and is not covered by this Warranty. ALL contact should be made directly with the subcontractor or manufacturer’s service department.

Disposal:

 Normal Expectations: The sink disposal should function according to the manufacturer’s standards. Excessively hard materials such as bones, gristle, etc. will NOT process. If the disposal seems to malfunction, see “Homeowner Care and Maintenance (Disposal)” section, page 16, for instruction before calling for service.  One-year Warranty: The subcontractor will repair your disposal if it is inoperative due to defects in material or workmanship. ALL contact should be made directly with the subcontractor’s service department.

Cabinets:  Normal Expectations: Cabinet doors, drawers and other operating parts should function properly. Slight door warpage is normal due to temperature and humidity, and may correct itself with time. Color variation is an uncontrollable situation and is a normal characteristic of wood products.  One-year Warranty: Epcon will adjust inoperative cabinet components. If needed, it is recommended that this adjustment take place towards the end of the one-year warranty period. Chips, nicks, marks, and scratches will only be corrected if noted during the Pre-Settlement Orientation.

Countertops:  Normal Expectations: With correct care, countertops should retain their beauty and function. Countertops should remain level and secure. Countertops may separate from the wall at the caulk joint due to the shrinkage of the caulking material.  One-year Warranty: If a laminate countertop should happen to delaminate it will be repaired. After closing, it will be the owner’s responsibility to re-caulk the countertop/wall joints separation. Loose countertops will be secured. Chips, nicks, marks, and scratches will only be corrected if noted during the Pre-Settlement Orientation.  Granite Countertops: Granite being a product of nature that is quarried from the ground, it will contain weak spots, stuns, hairline cracks, scratches, and pitting. Any movement of the cabinets, walls, or general settling of your home could cause any of these to open and/or become more noticeable. Granite countertops are sealed prior to installation. It is recommended you re-seal the granite every six to 12 months. Due to the fact that granite is a natural product there is no warranty on the material.

Sinks:  Normal Expectations: All sinks should perform properly according to the manufacturer’s specifications. Metallic objects, such as pots and pans, can scratch a sink’s surface and should be anticipated. Owner care is a must.  One-year Warranty: The subcontractor will repair your sink if it leaks or is inoperative due to material or workmanship defects. ALL contact should be made directly with the subcontractor’s service department. Marks and scratches will only be corrected if noted during the Pre-Settlement Orientation.

Faucets:  Normal Expectations: Faucets should operate in accordance with manufacturer specifications.  One-year Warranty: The subcontractor will repair your faucet if it is inoperative due to defects in material or workmanship. ALL contact should be made directly with the subcontractor’s service department.

Vinyl Flooring:  Normal Expectations: Vinyl flooring should retain its normal appearance with proper care. Contact with materials such as asphalt and fertilizers may permanently stain vinyl flooring. Moving objects on the flooring may result in permanent scuffs and scratches unless the proper protection (such as chair leg pads) is installed. Rubber backing on some throw rugs may discolor the floor after prolonged periods of time. Also, high-heeled shoes are known to puncture and/or dent vinyl flooring. Minor depressions and/or ridges may appear in vinyl flooring due to slight sub-floor irregularities and are cosmetic in nature. Seams can lift caused by water seeping into the mastic through a seam.  One-year Warranty: Epcon will warrant against lifting and/or seam separation (if not caused by excessive water spillage). Depressions or ridges will be corrected only if the defect represents a structural rather than a cosmetic problem. Due to changes in the dye lots of materials and the age and condition of areas surrounding the area being replaced, Epcon assumes no responsibility for variations in color matches. Chips, nicks, marks, stains, and scratches will only be corrected if noted during the Pre-Settlement Orientation.

Wood Flooring:  Normal Expectations: Wood flooring should retain its normal appearance with proper care. Hardwood flooring being a natural product will expand and contract during seasonal weather changes. When properly installed the floor may experience a slight separation between boards.  One-year Warranty: Wood flooring shall not lift or become unglued. Cracks in excess of 1/8” will be corrected. Repair or replacement will be at the discretion of Epcon and will not be responsible for color variations. Ceramic Flooring:  Normal Expectations: Normal wood shrinkage and minor settling of your home may affect ceramic flooring. A separation between the individual tiles may occur. Cracking of joints between tiles may also occur due to excessive moisture. Prompt attention to spills is important to avoid possible damage to underlying materials. You can remedy these situations by simply filling the crack, as a separation takes place, with a grouting compound available from a hardware store.  One-year Warranty: Epcon will replace cracked tiles and re-secure loose tiles only once during the first year of Warranty unless the defects were caused by your action or negligence. Epcon will not be responsible for discontinued patterns or color variations in ceramic tile or grout.

Shelving:  Normal Expectations: All shelving should remain secure. Shelving may fail due to excessive weight.  One-year Warranty: Epcon will repair defective or malfunctioning shelving. Overloading the shelving will void this warranty.

BATHROOMS:

Bathtubs /Showers:  Normal Expectations: Chips or cracks can occur if the surface of the fixture is hit with a sharp or heavy object. Shower doors can show deposit build-up if not cared for properly. All bathroom plumbing fixtures should function correctly, and no plumbing leaks should occur. Caulking will shrink and crack over time. Replacement is viewed as an owner maintenance responsibility. It is normal for a small amount of water to remain in the bottom of tubs & showers after use.  One-year Warranty: The subcontractor will repair your bathroom tub or shower base if a problem occurs due to a defect in material or workmanship. ALL contact should be made directly with the subcontractor’s service department. Epcon will not assume any responsibility for mineral deposit build-up or caulking replacement. Chips, nicks, marks, stains and scratches will only be corrected if noted during the Pre-Settlement Orientation. Ceramic Tile:  Normal Expectations: Ceramic tile can crack or become loose. Cracks that develop in the grout of the ceramic tile joints should be expected due to normal shrinkage conditions. Hard water deposits, soap residue build- up, etc. may discolor ceramic tile and its grout. Regular owner maintenance is a must.  One-year Warranty: During the warranty period, Epcon will replace cracked tiles and re-secure loose tiles unless the defects were caused by owner actions. Grout cracks will be repaired ONE TIME ONLY during the warranty period. Because shade, texture, and color will vary within each production run of a manufacturer’s tile and grout, and may also vary as a result of use, care, cleaning, and age. Epcon does not assure color match in case of repair or replacement. Scratches and marks will only be corrected if noted during the Pre-Settlement Orientation.

Sinks:  See: “KITCHEN (Sink)” page 35 in this manual.

Faucets:  See: “KITCHEN (Faucet)” page 35 in this manual.

Toilets:  Normal Expectations: Toilet fixtures should accomplish their intended purpose. They should flush completely and stop running after the tank fills. Flushing products other than toilet tissue can plug toilet piping. Today’s standard toilet is a 1.6 gallon tank. It is important to not over fill the toilet as clogging may occur. It may be necessary to flush more than once for a complete flush.  One-year Warranty: The subcontractor will repair your toilet if it is inoperative due to defects in material or workmanship. Clogged toilets due to overfilling are an owner’s responsibility and are not covered by this warranty. ALL contact should be made directly with the subcontractor’s service department. Scratches and marks will only be corrected if noted during the Pre-Settlement Orientation.

Flooring:  See: “KITCHEN (Flooring)” page 36 in this manual.

Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 38 LIVING/DINING/BED ROOMS: Carpeting:  Normal Expectations: Carpet should lay flat on the floor. Wall-to-wall carpeting should not loosen or separate from the point of attachment. Seams show; however, visible openings are not acceptable. Carpet will mat down, especially in high traffic areas, such as stairs, regardless of the grade of carpet. This is not considered unacceptable wear and may occur as early as three months of use. Exposure to direct light may cause minor fading. Some shedding from cut pile carpeting is normal especially during the first year.  One-year Warranty: The subcontractor will repair loose carpeting, open seams, and wrinkles in the flooring. ALL contact should be made directly with the subcontractor’s service department. Epcon will neither be responsible for stains reported after closing, nor for any matting or shedding that occurs. Epcon will not assume any liability for color variations that may occur in repair material.

Wood Flooring:  See: “KITCHEN (Flooring)” page 36 in this manual.

Doors - Interior:  Normal Expectations: Interior doors are subject to change in different weather conditions. For this reason, some doors may warp slightly. This is not uncommon and often corrects itself when the weather changes again. All in all, doors should operate smoothly and should not drag on carpet. They should latch properly. Bi-Fold doors should stay in the guides and operate smoothly.  One-year Warranty: Epcon will adjust interior doors during the warranty period so they latch properly. It is recommended that this be done near the end of the warranty period to allow the doors to adjust themselves. Epcon will repair any doors that are proven defective. Chips, nicks, marks, stains, and scratches will only be corrected if noted during the Pre-Settlement Orientation.

Doors - Exterior:  Normal Expectations: All exterior doors should function properly. Since no exterior doors are 100% air tight, a draft may be felt from direct wind, but weather-stripping should minimize the draft. These doors are made of steel and can be dented.  One-year Warranty: Epcon will adjust steel doors so they function correctly. The weather-stripping will not be replaced if worn from normal use. Epcon will adjust any garage service door that fails to operate correctly. Exterior locksets will be warranted for their operation only. Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 39 LIVING/DINING/BED ROOMS, cont.

Fireplace:  Normal Expectations: The fireplace should function as intended by the manufacturer.  One-year Warranty: The subcontractor will repair your fireplace if it is inoperative due to defects in material or workmanship. ALL contact should be made directly with the subcontractor’s service department. There may be a service charge if the problem is limited to lighting the pilot light.

Shelving:  See: “LAUNDRY ROOM / STORAGE (Shelving)” page 37 in this manual.

Windows:  Normal Expectations: Windows should operate with reasonable ease as intended. Windows will collect condensation on the interior surfaces when there are extreme temperature differences and high humidity levels in the home. Condensation is usually an indication of either too much moisture in the room, or poor circulation of the moisture that is present in the room.  One-year Warranty: Epcon will repair windows which do not operate correctly. This does not include damage caused by the owner incorrectly removing the window sashes. Unless directly attributed to faulty installation, window condensation is a result of conditions beyond Epcon’s control, and therefore no corrective action will be taken. During cold weather conditions, condensation can freeze and cause ice to build up on the sash. This is also a result of conditions beyond Epcon’s control and no corrective action will be taken. Epcon will only warrant glass stress cracks that are a result of the natural settling of the home. During the one-year warranty period scratches, cracks, and marks will only be corrected if noted during the Pre-Settlement Orientation. NOTE: The installation of window tinting materials may void the window warranty.

Concrete Floor:  Normal Expectations: Concrete slabs WILL develop cracks, especially in a climate where temperature changes can be extreme.  One-year Warranty: Cracks in garage floors that exceed 3/16 inch in width and/or 3/16 inch in vertical displacement are considered excessive and will be repaired by Epcon. Epcon will repair cracks in excess of these tolerances by surface patching, caulking, or other means it deems appropriate. Minor cracking and flaking due to expansion and contraction are unavoidable and are not covered by this warranty. Epcon will not be responsible for color variations resulting from use of repair materials. EPCON DOES NOT WARRANT AGAINST DAMAGE TO CONCRETE SURFACES CAUSED BY SALT OR OTHER DEICING MATERIALS.

Overhead Door:  Normal Expectations: Garage doors should operate properly under normal conditions of use. Garage doors may leak air, dust, water, snow, and light. Open space between the door and the floor should not exceed ¾ inch for any eight (8) foot span. Garage doorstops must be loose enough as not to impede operation of the door.  One-year Warranty: The subcontractor will adjust doors to the manufacturer’s specifications when it is required. ALL contact should be made directly with the subcontractor’s service department. However, when adjustment is required as a result of the owner’s actions or negligence, it shall become the owner’s responsibility to make the needed corrections. This includes but is not limited to any problems caused by or related in any way to the installation of an automatic door opener except when purchased and installed through Epcon. Epcon will assume no responsibility for leaking air, dust, water, snow, and light, or for freezing shut in winter conditions.

Condensation:  Normal Expectations: Minor and temporary condensation is a normal situation given temperature differences and water use. Owner care is a must in controlling condensation.  One-year Warranty: Epcon assumes no responsibility for damage due to condensation.

Interior Concrete Slab:  Normal Expectations: Concrete slabs WILL develop minor cracks due to post construction settling and curing.  One-year Warranty: Cracks in concrete slabs that exceed 3/16 inch in width and/or 3/16 inch in vertical displacement are considered excessive and will be repaired by Epcon. Epcon will repair cracks in excess of these tolerances by surface patching, caulking or other means, it deems appropriate.

Electrical System:  Normal Expectations: Your electrical system and fixtures should operate normally as specified by the manufacturers and subcontractor.  One-year Warranty: If a problem exists, first perform the checks as outlined in the “Homeowner Care and Maintenance, Miscellaneous, (Electrical System)” section page 25 in this guide. If the problem cannot be corrected, ALL contact should be made directly with the subcontractor’s service department.

Heating and Air Conditioning:  Normal Expectations: Both the furnace and air conditioner should operate to manufacturer’s standards. They should provide adequate heating and cooling, although some variations may be evident under extreme exterior heat and cold. Ductwork should be secure and relatively quiet.  One-year Warranty: The manufacturer warrants the heating and cooling systems. Refer to the manufacturer’s warranty and operating manual located on the furnace. Among other things, this warranty is subject to regular changing of the filter. In the event of any defects or problems within the warranty period, ALL contact should be made directly with the subcontractor’s service department.

Plumbing:  Normal Expectations: Your plumbing system and fixtures should operate as specified by the manufacturers and subcontractor.  One-year Warranty: If a leak occurs or if a fixture fails to function as intended ALL contact should be made directly with the subcontractor’s service department.

Walls and Ceilings (Drywall):  Normal Expectations: Walls and ceilings will show variations, such as cracks and nail pops, due to the drying and shrinking of lumber. This should be expected, and is UNAVOIDABLE.  One-year Warranty: Epcon will complete drywall repairs ONE TIME ONLY during the warranty period. It is recommended that this be done near the end of the first year to allow for the majority of the shrinkage to occur prior to repair. Epcon will patch and sand affected areas only. OWNERS ARE RESPONSIBLE FOR PAINTING AFTER REPAIRS. Cosmetic defects, such as scratches, dents, gouges, etc., will only be corrected if noted during the Pre-Settlement Orientation. Epcon will not be responsible for any wallpaper, which may be present at the time of repair.

Walls and Ceilings (Paint):  Normal Expectations: Paint should be neatly applied and without voids or runs. Paint should be even and cut-in areas should be neat.  One-year Warranty: Paint deficiencies will only be corrected if noted during the Pre-Settlement Orientation. EPCON WILL NOT PAINT AFTER CLOSING.

Woodwork and Trim:  Normal Expectations: Interior trim should be smooth, cleanly cut, and properly fastened. Miters may separate due to the drying process of wood.  One-year Warranty: Epcon will repair woodwork/trim components that are found defective. Joints in separation of more than 1/8 inch will be corrected.

During your “Pre-settlement Orientation”, you will inspect the exterior of your home and the adjacent common area or common element and note defects or incomplete items. These items are to be completed by the Project Manager as soon as possible. ALL exterior service requests must be submitted in writing to the property manager. The property manager will report warranty work to Epcon and oversee other routine Association maintenance.

Concrete Walks/ Porches/Curbs and Patios:  Normal Expectations: Concrete WILL develop cracks and may develop spalling (a minor flaking of the surface) especially in a climate where temperature changes can be extreme.  Two-year Warranty: Cracks in excess of 3/16 inch in width and/or 3/16 inch in vertical displacement are considered excessive and will be repaired by Epcon. Epcon will repair cracks in excess of these tolerances by patching, caulking or other means it deems appropriate. Epcon does not warrant against color variation of the repair material. Epcon will NOT replace or repair concrete with cracks or spalling caused by extreme weather conditions nor scaling caused by deicing agents.

Lawns and Landscaping:  During the engineering design and development phase, Epcon’s engineering firm established general drainage patterns that conformed to municipal codes and industry standards. The design provides for areas of lawns, which are intended to detain water for periods of time following heavy rainfall.  Normal Expectations: Standing or ponding water in the immediate area of your home should not remain for more than 48 hours from the time rainfall stops. Some settling of utility trench areas may occur.  Two-Year Warranty: Corrective measures as deemed appropriate by Epcon shall be made to areas holding water longer than 48 hours. Epcon will fill in utility trench settlement areas ONE TIME ONLY during the warranty period. Sod needs maintenance immediately upon installation. Epcon will assume no responsibility for replacement of sod, which dies as a result of lack of watering following installation. All other landscaping, trees and shrubs are warranted for a period of one year and will be inspected each spring and fall. Epcon will replace dead plants and trees at the end of each period. The Association is responsible for replacement of trees, plants, and shrubs damaged from insects, disease, pet abuse, over or under watering, accidental damage, and plants past the one-year warranty period.

Gutters and Downspouts:  Normal Expectations: Industry practice is to install gutters approximately level. However, it is possible that small amounts of water will stand in certain sections of the gutter immediately after a rain. Under normal weather conditions, water should drain properly. Gutters may overflow during especially heavy rains, which exceed normal industry design standards. Ice damming is a bi-product of freeze/thaw conditions and may create icicles.  Two-Year Warranty: Any gutter leaks over doorways or entrance porches will be repaired as part of the Two-Year Warranty. Routine maintenance including cleaning and caulking of the gutters is the responsibility of the Association or respective owner. Epcon is not responsible for damage due to ice damming.

Exterior Walls - Brick / Stone:  Normal Expectations: Brick and stone, by their very nature, are irregular in size, shape, color, and may have small chips or surface cracks. This is normal and helps to create texture, beauty, and interest. Small cracks in mortar joints are very normal and should be anticipated. Cracks in mortar greater than 3/16 inch in width are considered excessive and will be repaired. Efflorescence, water-soluble salts carried to the surface by water evaporation, may appear as a white powdery substance on new brickwork.  Two-year Warranty: Epcon will repair cracks in excess of 3/16 inch by surface tuck-pointing, caulking or other methods as determined by Epcon. Epcon will not be responsible for color variations that may appear between patching materials and existing masonry work. Efflorescence removal is an Association or respective owner responsibility and will not be warranted, as it is not a defect.

Exterior Walls - Wood Siding and Trim:  Normal Expectations: Siding should stay fastened and straight. Trim is a factory primed manufactured wood that may shrink or crack due to normal weathering. Caulk joints will shrink with time.  Two-year Warranty: Loose siding and trim will be repaired by Epcon. Caulking is considered a maintenance item and is the responsibility of the Association or respective owner.

Exterior Walls - Paint and Stain:  Normal Expectations: All exterior wood should be covered. Paint and stain will fade due to age, weather, and exposure.  Two-year Warranty: Painting and staining is considered a maintenance item and is the responsibility of the Association or respective owner.

Asphalt Driveways:  Normal Expectations: Asphalt driveways should maintain proper drainage. Standing water should evaporate within 48 hours. Asphalt is subject to denting and perforating in hot weather. Petroleum products (gasoline and oil) will deteriorate asphalt. The edges of asphalt will crack with time under the weight of vehicles.  Two-year Warranty: Epcon will repair settled areas by patching or filling the affected area only. Epcon will NOT be responsible for color variations that occur between the existing area and patching materials. Sealing of the asphalt is typically an Association responsibility. Refer to the community’s governing documents for confirmation.

Roofing:  Normal Expectations: The roofing on your home should not leak under normally anticipated conditions. Vent stacks and flashings should not leak under normal weather conditions but driving snow or rain may penetrate. Shingles should remain secure under NORMAL weather conditions. Ice damming can occur in some roof areas during rapidly alternating freezing and thawing conditions.  Two-year Warranty: Epcon will warrant the roofing materials and workmanship against defects under normal weather conditions. Damage caused by excessive winds WILL NOT BE WARRANTED. Leaks, as a result of driving snow, or driving rain, WILL NOT BE COVERED by this warranty. Ice damming IS NOT a warranty item. Any damage resulting from ice damming is normally covered by association or homeowner insurance. Epcon cannot assume responsibility for color variations between the existing roof and the repair materials.

Exclusions: The Limited Warranty does not cover the following:

1. Any appliance, equipment, or other items in the home, which are “consumer product” and are warranted by the manufacturer. 2. Damage due to the abuse or neglect by the owner or the owner’s failure to provide proper maintenance. 3. Any pre-existing trees, grasses, sod, or other landscape materials. 4. Defects or damage caused by someone other than Epcon or an Epcon contractor. 5. Defects, damage, or repairs resulting from any changes made by someone other than Epcon including, but not limited to, changes in the structure of the house, mechanical or electrical systems, and exterior grading. 6. Injury to any person, bodily or otherwise, whether or not caused by any defect in the construction of the home and whether or not resulting from the negligence of Epcon. 7. Defects in or damage to any real or personal property that was not a part of the condominium or real property included in the original purchase. 8. Normal wear-and-tear, normal deterioration, warpage, shrinkage of materials, or other normal changes that are the result of characteristics common to the materials used. 9. Accidental loss or damage including, but not limited to, fire, explosion, smoke, insect damage, soil erosion, water escape, changes in temperature, falling trees, aircraft and vehicles, other acts of God, war, terrorism, flood, or earthquake, except when such loss or damage is caused by Epcon’s failure to comply with acceptable standards and practices. 10. Epcon does not warrant against roof leaks where the cause is determined to be the result of severe weather conditions such as ice build-up, excessive winds, and driving rain. 11. Minor defects including chips, scratches, and mars in ceramic tile, woodwork, walls, painting, porcelain, brick, countertops, mirrors, carpeting, marble, glass, and plumbing fixtures which are not noted in the Pre-Settlement Inspection. 12. Incidental or consequential damages.

Homeowner’s Manual

Section 5

Warranty Service Procedures

Section 5 ______

Homeowner’s Subject Manual Warranty Service Procedures ______

Warranty Service is divided into six categories as established by Epcon’s Customer Service Department.

1. Pre-Settlement Orientation

2. 45-Day Service Request

3. Remaining Warranty Service Requests

4. Common Area and Common Element Turnover Procedure

5. Common Area and Common Element Service Requests

6. Emergency Service Request

1. Pre-Settlement Orientation:  Prior to the closing of your new home, the Epcon closing coordinator will schedule a “Pre-Settlement Orientation” for you to meet with the Project Manager who supervised construction of your home. This orientation is intended to: A. Introduce you to your new home and all its features. B. Explain the operation of the mechanical systems, demonstrate other features of the home, and provide you with some maintenance suggestions. C. Answer any questions you may have at that time. D. Inspect the exterior of the home. Review the different materials used. E. Make notes of items in need of adjustment or repair.  The Project Manager will walk you through each room of your residence to explain and demonstrate its features. A list of any items in need of adjustment will be made by the Project Manager. The Project Manager is responsible for completing or correcting all items within three (3) business days except for delays caused by weather, strikes, material shortages or other factors beyond Epcon’s control.  Please contact your Project Manager with any questions or for updates during this period.  After satisfactory completion of the items listed on the Pre-Settlement Orientation form any future work will be coordinated through Epcon Communities, Inc.’s Customer Service Department. Any additional service requests other than emergencies, should be included as part of the “45- Day Service Request”.

2. 45-Day Service Request:  New building structures require a breaking-in period during which you may discover items in need of adjustment. Other than emergency items or subcontractor related items (in which case the owner should call the sub-contractor directly, see one-year warranty pages 34-43), we ask that you accumulate all such items during the first six weeks of residency for your “45-Day Service Request” form.  Approximately 45 days after closing, you will receive the form in the mail from Epcon. After completing the form, mail it directly to Epcon Communities Inc., Customer Service Department, 500 Stonehenge Parkway, Dublin, Ohio 43017. After Epcon receives your list, a service technician will call to schedule a visit to your home to review all requested work. The service technician will be responsible for directing the completion of these items in a timely manner. During this period, the service technician must have access to your home during our normal service hours, which are between 8:00am and 4:00pm, Monday through Friday.  Please take time to make sure your list is complete since Epcon only returns to your home one time for this service.

3. Remaining One-Year Warranty Service:  Your limited warranty continues for a period of 12 months from your closing date. It is the owner’s responsibility to contact Epcon with concerns prior to the warranty expiration; Epcon does not send a reminder notification.  There should not be many problems during the remainder of your warranty period. However, if you feel service is necessary during this extended period, first refer to the “Limited Warranty Coverage” section pages 28-47 in this manual to determine if the item is covered. Epcon cannot honor service requests for items which are not warranted or on which the warranty has expired. Ask yourself these questions: A. Is the requested item covered by warranty? B. Does it fall within the performance standards and warranty period? C. What is the acceptable correction for this item?  For those items covered by a subcontractor, please contact the appropriate subcontractor directly to schedule necessary repairs or adjustments. Refer to the Phone Directory given to you at the time of closing for names and numbers.  If you are uncertain whom to contact, check with our Customer Service Department at 614-652-3583 or 1-800-783-3838 for assistance.

Revised: 12.04.15 © 2015 Epcon Communities Franchising, Inc. Page 51 WARRANTY SERVICE PROCEDURES, cont.  All additional warranty service requests must comply with the following criteria: A. Requests must be in writing. Telephone calls cannot be acknowledged however e-mails are accepted: [email protected]. You can call us with any questions: 614-652-3583 or 1-800-783-3838. B. The Customer Service Department must have access to your home between the hours of 8:00 am and 4:00 pm, Monday through Friday. C. You must work directly with the Customer Service Department. The marketing staff does not handle warranty service requests.

4. Common Area and Common Element Turnover to the Association:

 Part of the final development and construction of your community is the home and grounds turnover. This process involves the Board and Epcon representatives inspecting all homes and features that are considered common area or common element and agreeing on a final list of remaining corrections or adjustments necessary for proper completion. The turnover process is done in several phases as the community is built. The general procedure is as follows. A. After completion of said common area or common element, which may include landscaping, sod, sidewalks, and asphalt, Epcon will meet with the Board or their representatives to inspect the common area or common element. Epcon will have its Project Manager at the meeting to help with the inspection and to answer questions. B. Those present will then inspect the homes and common area or common element to be turned over. This will include inspecting the completed exterior of the homes and confirming the work was completed. At the same time the landscaping, concrete, asphalt, and any drainage issues will be reviewed. A list will be made of any outstanding adjustments or corrections. A copy of this list is given to the Association and the original retained by Epcon. When the work is completed, the Board will be notified and a meeting will be set to re-inspect the work, to confirm completion and acceptance by the Association. C. The same process is repeated as groups of approximately four or more homes are completed. Epcon’s goal is to finish and turn over the last group of homes within 30 days after completing the construction of the last home in the community.

D. Once the Association has accepted a phase of homes, it will be the responsibility of the Association (along with the property manager) to manage the maintenance and day-to-day operation of those common areas or common elements. Epcon will be responsible for managing the warranty items only.

5. Common Area and Common Element Service Requests and Concerns:  Contact your property manager. (See phone number in the directory given to you at the time of closing.)

6. Emergency Service Requests:  In the event of an emergency, please call the appropriate subcontractor listed in the Phone Directory given to you at the time of closing.  Consider the following guidelines when requesting emergency service: A. Heating: Emergency service is available from the subcontractor listed. Before requesting emergency furnace service, please check to see if the pilot is lighted. In addition, check the thermostat to see if it is set on “heat”. Inspect the electrical circuit breaker box to make sure the furnace electric breaker is “on”. If these suggestions do not resolve the problem, contact the heating subcontractor. B. Air Conditioning: Air conditioning IS NOT treated as an emergency unless a health hazard exists. Please direct problems to the subcontractor. C. Plumbing and Hot Water: Lack of hot water is not treated as an emergency item. Water leaks, which will result in damage to your home, should be reported immediately. Clogged toilets and sinks are not treated as emergency items. If the clog is determined not to be caused by the failure of materials or workmanship, the owner may be subject to a service charge. Please report problems to the plumbing subcontractor. D. Electrical: Electrical hazards are dangerous and should be reported immediately. While they rarely occur, do not hesitate to report such hazards. If electrical service is interrupted, check the “G.F.I.” circuits located in the kitchen or bathroom. If that does not restore electrical power, check the circuit breakers in the main panel box located in your garage. Make sure they are in the “on” position. If the problem still exists, contact the electrical subcontractor.

Common Element Change Procedure

Definition of Common Element: All real and personal property acquired by the Association, or benefited by easement to it, for the common use and enjoyment of the owners, or for the operation of the Association. The Common Elements are more fully defined in the Declaration.

Community Policies and Guidelines The documents that govern the Common Elements are the “Community Policies and Guidelines” you received when you signed the purchase agreement.

Community Rules: Frequently Asked Questions More information can be found in the Homeowner’s Manual under “Community Rules and Frequently Asked Questions”.

Changes to the Building Exterior or Common Elements Basically NO additions or modifications may be made to the exterior structure or the common area surrounding your home including the display of decorative items, additional landscaping, etc. However, most communities will allow limited modifications assuming they conform to specifications adopted by the Association and prior written approval of the Association is obtained. A written request should include a complete description of the materials and a location sketch. An example of this would be the addition of a storm/screen door. Your Property Manager will have a sample of the accepted styles and color for your community. If you choose another supplier or brand, similar information for your choice must accompany the application. These applications must be sent to the property management company. Trustees normally review alteration requests at regular meetings after which the Property Manager will advise owners in writing of the trustees’ decision. Some requests may not be considered until the election of the full six member board which will take place at the point your community reaches 75% occupancy. Remember that in ALL cases, any additions or modifications require advance approval in writing.

Check with your Association Property Manager for additional details or forms.

APPLICATION FOR ALTERATION/MODIFICATION Your Alteration/Modification application must be submitted and APPROVED before you begin your project. Please check your Community Governing Documents for specifics pertaining to your community and note that any alterations/modifications must be approved by your Association.

We cannot approve any application submitted without adequate information and it will be returned without review and approval. Please complete the following information with checklist and submit this form with 2 copies of plans, drawings, and/or literature to: Property Management Company 0000 Sample Street City, State 00000

COMMUNITY NAME ______

NAME DAYTIME PHONE

ADDRESS

TYPE OF ALTERATION/MODIFICATION (S) REQUESTED:

Estimated completion date for project(s): (must be completed within 30 days of approval) Your application for Alteration/Modification [has] [has not] been approved as submitted.

Signature of Association Director, Agent, or ARB Officer Date: Note:

Be sure to read the governing document for your community and complete the attached checklist before you submit your application for approval. Be certain to attach the $15.00 processing fee (non- refundable). The processing fee must be a check or money order, made payable to Property Management. There may be additional costs and/or deposits related to the review and approval that are required by the Homeowner’s Association and are the responsibility for payment to the Association by the homeowner. Any application that deviates from the approved plans will be inspected by the Association for compliance. Please allow at least 30 days for reviews to be completed. After you have received your approval from the Association, contact the Township you reside to receive your permit (if necessary). The Township you reside may require an approval letter from the Association and a site plan depicting your improvement on your lot/home.

DATE REQUEST RECEIVED REQUEST PAID

ARCHITECTURAL REVIEW CHECKLIST

Your Association reviews the site plans, architecture, landscape architecture and site engineering and approvals for all new structures and/or modifications or additions of existing structures. No construction of installation shall commence without prior written approval from the Association and all required government approval.

The following is a schedule of information required at each review. Only complete submittals will be considered.

 Complete copy of the Alteration/Modification Application.  Two (2) sets of compete building and site plans with specifications for the building and other permitted structures.

 Clearly marked site survey showing the location of the proposed improvement.

The Architectural Plans shall include (additions or structural changes):

 Floor plans for all floors.  All exterior elevations at minimum showing height dimensions, roof pitches, materials and colors to be used.

 Selection of all exterior materials and finishes.

Landscape Design Review

 Two (2) compete sets of Landscape drawings and specifications.  Landscape Plan should show: 1. Existing and proposed trees. 2. Proposed tree/vegetation removal. 3. Patios, terraces, retaining walls and screen walls with dimensions and height where appropriate. 4. Pool/screen enclosures. 5. Pool, air conditioning, and irrigations equipment and method of screening. 6. Utility meters, air conditioning condensers and method of screening. 7. Low voltage landscape lighting with fixtures and transformer types and locations. 8. Location and construction methods, materials, and colors for all paved areas and decks which are not indicated on Site Plan. 9. Playground equipment. 10. Plant materials list.

SUBMITTED PLANS APPROVED AS NOTED SUBJECT TO TOWNSHIP ZONING REGULATIONS

The satellite dish plans as submitted are approved as noted with the following checked items to be added to the satellite dish plans submitted for review:

Address: ______

______Site plan submitted showing location of satellite dish on property

______Satellite dish to be of natural color

______Satellite dish to not exceed 18 inches in diameter

______Location of satellite dish to be installed in the side yard or rear of home attached to home or in mulch bed

______View of satellite dish to be hidden by landscape screening

______Other: ______

This becomes part of the approval package for the above referenced location.

Epcon Communities

Common Element Service Request Procedure

The purpose of this document is to review the procedure for reporting Common Element service requests.

Definitions:  Common Element: All real and personal property acquired by the Association, or benefited by easement to it, for the common use and enjoyment of the owners, or for the operation of the Association. The Common Elements are more fully defined in the Declaration. Epcon Communities warrants building materials and workmanship for the Common Elements to be free from defects for a period of two years. The two-year warranty period related to the Common Elements shall commence upon the date of the substantial completion of each specific improvement classified as being part of the Common Element.  Turnover: The process, which includes an inspection, followed by correction of identified deficiencies and a re-inspection after completion. A representative of the Homeowner’s Association and a representative of Epcon Communities perform this inspection. The purpose of this process is to turnover control of the day-to-day operations and ordinary maintenance of the Common Elements to the Association. Epcon Communities will perform warranty service for the remainder of the two- year warranty period.

Requests for Common Element repairs should be submitted in writing to your property management company. If the Common Element has not completed the turnover process, those non-emergency items will go on a list to be reviewed by the turnover team. If Common Element has been signed over as a result of the turnover process, the property management company will classify the request as either maintenance or warranty; Epcon Communities has the right of final classification of requested items. The property management company will manage completion of the maintenance items. The Epcon Customer Service Department will manage completion of warranted items.

Tab

QualityMark® ______

Resource Subject Guide Introduction to QualityMark® ______

The QualityMark® process has been created as a tool to aid in achieving the goal of building a home with zero defects and a high level of quality resulting in one remarkable experience for all future residents.

Objectives There are several specific objectives of the QualityMark® process.

 To produce a high quality product.  Identify defects in the home at a time when it is appropriate for business associates to respond.  Identify and correct deficiencies before the future resident is introduced to their new home.  To insure that the quality of the new home meets Epcon Communities standards of excellence.

Benefits Benefits created by the QualityMark® program serve Epcon Communities, our current and future residents as well as property management companies.

 A completed, defect free home at the time of the pre- settlement creates delighted residents.  Delighted residents generate more sales through referrals.  More sales generate more profit.

 Excellent quality reduces the number of repairs during the warranty period thus reducing the cost of warranty.

December- 2015 © 2015 Epcon Communities Franchising, Inc. Page 1  Residents within a community that are pleased with the home they have purchased will help build confidence with the property management company.  A thorough QualityMark® inspection will provide information about the home to help clarify future claims brought by the resident. We can say with certainty that the home was in excellent condition before the resident moved in and avoid expensive warranty repair or replacement.  One hundred percent complete and defect free construction demonstrates a focus on details and pride in the product that you build.  The QualityMark® brand has value compared to our competition and can be used in marketing efforts.  Information produced and documented during the QualityMark® process provides tools to track the performance of both Associates and Business Associates.

Visitation Policy during Construction

Construction Passes

Occasionally, we receive requests from buyers to visit their homes under construction. While many questions can be answered through a simple phone call, some questions about structure or product quality can only be answered through an onsite visit.

Epcon will make available a “Construction Pass” good for two on-site visits with our Project Manager prior to the pre-settlement walk-thru. The Sales Consultant must coordinate each visit as an appointment with the Project Manager.

This policy will be explained by the Sales Consultant at the time of purchase agreement. The buyer will contact the Sales Office and complete the “Home Buyer – Information or Visit Request” to schedule a visit. The Sales Consultant will email the request directly to the Project Manager who will confirm the appointment directly with the buyer within one working day from receipt of request.

The appointment times are at the discretion of the construction staff. There will be no evening or weekend appointments available. In order to provide a safe environment, in accordance with OSHA rules and in keeping with rules of our liability insurance provider, we will not allow our buyers or guests to visit the home unattended while under construction. Keys or codes are never to be handed to our buyers to allow access.

Once the final pre-settlement orientation walk-thru and closing dates have been set and communicated to the buyer, the passes will expire 30 days prior to the completion of your home.

CONSTRUCTION PASS

Epcon Communities cordially invites you to visit your beautiful new home during the construction period. We limit this invitation to two visits so we don’t adversely affect the construction process. These two visits are in addition to the formal pre-settlement orientation. The visits cannot be made during the 30 days prior to the completion date and can be scheduled for any weekday. For your safety, Epcon Communities requires all visitors to wear proper shoes and provided hardhats. An Epcon associate must be present at all times. Epcon reserves the right to deny access at any time due to safety concerns. Please contact your sales agent for scheduling. This pass expires 30 days prior to the completion date.

Please present this invitation upon each visit for validation by your Epcon escort. Thank you and congratulations for choosing an Epcon Community!

VISIT 1 VISIT 2

DATE DATE

Epcon Communities Buyer Memo

Purpose:

A: To create a line of communication between the Buyer and the Project Manager

B. To notify the Project Manager of a Buyer’s desire to schedule a site visit. (Construction Pass)

Examples of correct usage:

Q. Why is the concrete slab cracking around the edges of the foundation?

Q. Where is my mailbox located?

Q. Why is my A/C not hooked up?

Q. Why is the cabinet door in the master bath missing?

Examples of incorrect usage:

 For Buyers to send punch lists to Project Managers.

 To ask when is my closing?

 Any question about doing extra work prior to closing. Blinds, cabinets etc.

 When is pavement to be complete?

The Epcon Buyer Memo is to be completed by the Sales Consultant and sent via email to the Project Manager.

The Project Manager will respond to the Buyer by phone or email within 24 hours.

HOME BUYER - INFORMATION OR VISIT REQUEST

Buyer Name(s):

Phone Number: Day: Evening:

Community / Bldg #:

Address:

Sales Consultant: Date:

Would like to schedule a site visit.

No need to schedule a site visit, but we have the following questions and / or concerns:

Epcon Communities Policies for Home Inspectors

The following procedures have been established to accommodate the occasional request from our buyers to have a Home Inspector view and “certify” their property prior to closing.

A Certified Professional Home Inspector will be allowed to view the property at two specific times during the construction process, and only with the express permission of the on-site Project Manager. We understand the desire for an occasional buyer to have an outside, second opinion about our building quality. We also need to ensure that the home is complete and presentable at the time of the examination.

Home Inspectors will be allowed access at the time the structural and mechanical inspections are completely signed off and the home is ready to drywall. We are confident Municipal Inspectors and our own inspection process will assure correction of any structural and mechanical deficiencies. However, once these Municipal inspections are approved, we will not delay construction pending the Home Inspection Report.

The home inspector will also be allowed access just prior to the pre-settlement and after the QualityMark® punch-list has been generated and completed. We will correct any deficiencies noted, by the Home Inspector, that fall within the guidelines of our construction tolerances and the QualityMark® process. We may not correct items that are purely cosmetic in nature or exceed our construction standards.

The Sales Associates will inform the Project Manager via email of the need to coordinate the visit for a Home Inspector. The Project Manager shall be responsible for scheduling an appointed time for the inspectors visit. The Inspector will not have access during times of heavy construction activity. These policies will be clearly communicated to our homeowners at the time of purchase agreement.