Aomori Prefectural Central Hospital Ensured Safety with Security

CUSTOMER SUCCESS STORY

Although the hospital decided to migrate from a physical environment to a virtual one in this Aomori Prefectural Central Hospital ensured safety with manner, a problem still remained - security.

security optimized for a virtualized environment Solutions The hospital was worried that the scope of damage that resulted from an occurrence of an incident would be wider in a virtual environment in which a single server was running a number of virtual machines than in a physical environment. Furthermore, from the perspective of safe treatment, Before medical institutions such as hospitals demand advanced security countermeasures. The hospital was worried that running several systems on a single server in The hospital adopted Trend MicroTrend Micro™ Deep Security™. In addition to the proven track a virtualized environment would result in wide-ranging damages if an record of Trent Micro as a security vendor, the fact that Deep Security is optimized for VDIs also incident occurred. supported the adoption. After Traditional antivirus solutions can easily cause a degradation in the performance of VDIs. If an The hospital implemented the optimum security countermeasures for a agent is installed in each virtual PC, the processing load on servers will increase when distributing virtualized environment. In particular, a VDI which used tablets swept away pattern files and performing virus scans. “We were worried about performance because the VDI combined tablets and wireless LANs. If response times were slow and it wasn't easy to use, the fears regarding performance. benefits of the deployment would be reduced by half,” reflects Murakami. However, Deep Security coordinates with VMware vShield Endpoint, the security optimizer of the Challenge hospital’s VDI platform VMware vSphere, and the virtual appliance protection modules of Deep In recent years, Aomori Prefectural Central Hospital has pushed forward organizational reforms Security provide antivirus protection for each virtual PC. This controls sudden increases on server and reorganized wards, establishing treatment centers for each of four major illnesses, including load, and maintains the appropriate responsiveness for the VDI. cancer, heart disease, strokes, and diabetes. “In order to provide the best treatment and care for Additionally, in regards to the hospital’s aim to consolidate department servers, Deep Security >> Aomori Prefectural Central Hospital patients’ illnesses, we have a policy in which doctors and technicians from a number of supported the adoption due to its compatibility with multiple types of server OS, including Windows http://aomori-kenbyo.jp/ departments, not just the department of treatment, come together to decide the best methods for and Linux. After evaluating these benefits, Aomori Prefectural Central Hospital decided to apply treatment,” says Shigeaki Yoshida, Director General of the hospital. Deep Security to the entirety of its virtualized environment. Industry Health care In order to support such advanced medical services, the hospital actively engages with IT. Results Number of employees 1,306 (as of 01 However, a number of problems surrounding the hospital’s internal IT environment had surfaced November, 2013) in recent years. There are now 410 virtual PCs running in Aomori Prefectural Central Hospital’s VDI. “Performance First, there had been a shortage of PCs for electronic medical records. Because the PCs at nurse has been excellent. We feel that it is even quicker than our former setup,” says Miura. In the past, Location City Aomori-shi, Aomori, Japan stations were shared, staff had to queue to use them in the evening and other busy periods. information from multiple patients was collected and entered into the system, meaning that there Customer’s challenge “Because of the waiting, work got held up and our operating efficiency deteriorated. Staff worked was a risk of mixing up patient information. However, because data entry operations can now be A lack of PCs for electronic medical overtime, which led to an increase in personnel costs, so we had to work out a solution promptly,” performed at any time, the hospital expects that medical safety will also be strengthened. records resulted in staff queuing to explains the hospital’s Shigeaki Murakami. The unique ways in which tablets can be used continue to expand. For example, when explaining use them during busy periods The second problem was the way that servers were dispersed. Because each individual medical the medical conditions of patients to them at their bedsides, tablets can display materials which Servers were scattered throughout department had a variety of systems, servers were scattered throughout the hospital. In addition enable the explanation to be easily understood. “Not only has operating efficiency improved, the the hospital, leaving the hospital to putting pressure on limited space resources, it was difficult for the Medical Information deployment has also increased the quality of medical services,” explains Murakami. unable to appropriately manage and Department to ascertain the type of IT resources used within the hospital, and where they were The hospital is continuing to consolidate and unify the servers of each department into the control IT located. “When trouble arose we would contact the Medical Information Department. However, virtualized environment. Specifically, almost 30 systems including pharmaceutical systems, device Trend Micro solutions because of the on-site nature of day-to-day operations, it would take a lot of time to determine the control systems, and meal provision systems are already running in the virtualized environment. Trend Micro Deep Security cause of the problem. We felt that we had to reduce waste and also make improvements to “We want to push the consolidation forward even further, and we hope to eventually migrate core Business results governance,” says the hospital’s Hiroki Miura. systems such as electronic medical records to the virtualized environment,” says Kenichi Tablets have been distributed to each Consequently, it was virtualization technology that caught the eye of the hospital. Takahashi, indicating his vision for the future. member of staff and it is possible to The hospital consulted with the company in charge of the project, NEC, used VMware® Horizon Deep Security has maintained the safety of the virtualized environment and has also provided the access electronic medical records at View™ to construct a VDI (Virtual Desktop Infrastructure) to virtualize its desktops, and then benefits of an agentless solution. any time distributed tablets to each member of the nursing staff. As a result, it became possible to access One such example is a reduction of the time required for testing when migrating to a virtualized Subsystems deployed independently electronic medical records at any time, environment. “When migrating, you have to perform tests to ensure that the client software and in each department were consolidated Security countermeasures for Aomori Prefectural Central Hospital’s virtualized environment without the need to wait. “Tablets have a each system that you had been using previously will run without problems in the virtualized in a virtualized environment, reducing superior cost-performance ratio over PCs, Trend Micro Client/ physical server environment. There is a natural risk that security products may interfere with your systems, but waste and improving managerial Server Suite electronic medical records because Deep Security is agentless, we never had to worry about that possibility. This led to efficiency and don’t take up any space. We decided virtualized environment The hospital implemented security that providing a device for each staff reduced testing times,” says NEC Fielding’s Hiroaki Sato. unified internal system VDI countermeasures which maintain member was the best method to increase This benefit has also proved useful for quickly isolating problems whenever trouble has arisen VMware Horizon View Trend Micro safety without causing performance operational efficiency at the optimum Deep since starting operation of the VDI. This is because we can instantly eliminate the possibility that “it VM VM virtual virtual virtual Security to deteriorate, even in an environment cost,” explains NEC’s Junichi Ono. PC PC PC Virtual might be the security product” when we are investigating the cause of the problem. Consequently, which runs numerous virtual PCs Due to improved integration rates and Appliance Deep Security has contributed to stable operation of the virtualized environment, as well as operating stability, the hospital decided to virus scans providing antivirus functions. IT environment VMware vSphere 4 x Express5800/R120d-1E adopt VMware vSphere® to consolidate Deployment of virtualization technologies has broadened the possible ways that Aomori (virtual servers) the servers dispersed in each department Prefectural Central Hospital is able to apply IT to health care. “We wish to pursue new standards for 5 x Express5800/R120d-1E in the virtualized environment. “The health care by continually strengthening our IT environment,” concludes Yoshida firmly. (VDI servers) Medical Information Department wanted 3 x iStorage M100 (shared storage) VMware vSphere 5 Enterprise to manage server resources centrally and VMware vSphere Desktop migrate to a system which provided VMware Horizon View 5 resources to each department as they Trend Micro Deep Security Virtual Appliance were needed,” says Miura.

Page 1 of 2・Customer Success Story・Aomori Prefectural Central Hospital CUSTOMER SUCCESS STORY

Although the hospital decided to migrate from a physical environment to a virtual one in this manner, a problem still remained - security.

Shigeaki Yoshida Solutions

Director General The hospital was worried that the scope of damage that resulted from an occurrence of an incident ” (Aomori Hospital Business Administrator) Aomori Prefectural Central Hospital would be wider in a virtual environment in which a single server was running a number of virtual Information sharing and transparency is essential machines than in a physical environment. Furthermore, from the perspective of safe treatment, for the pursuit of quality health care services. I medical institutions such as hospitals demand advanced security countermeasures. believe that this deployment has taken a major step towards achieving that. The hospital adopted Trend MicroTrend Micro™ Deep Security™. In addition to the proven track ” record of Trent Micro as a security vendor, the fact that Deep Security is optimized for VDIs also supported the adoption. Traditional antivirus solutions can easily cause a degradation in the performance of VDIs. If an Kenichi Takahashi agent is installed in each virtual PC, the processing load on servers will increase when distributing

Head of the Medical Information pattern files and performing virus scans. “We were worried about performance because the VDI Department ” (Head of the Department of Surgery) combined tablets and wireless LANs. If response times were slow and it wasn't easy to use, the Aomori Prefectural Central Hospital benefits of the deployment would be reduced by half,” reflects Murakami. My ideal is for all staff to access a unified IT However, Deep Security coordinates with VMware vShield Endpoint, the security optimizer of the environment and perform duties efficiently and Challenge securely. We will promote initiatives that will hospital’s VDI platform VMware vSphere, and the virtual appliance protection modules of Deep In recent years, Aomori Prefectural Central Hospital has pushed forward organizational reforms achieve this ideal. ” Security provide antivirus protection for each virtual PC. This controls sudden increases on server and reorganized wards, establishing treatment centers for each of four major illnesses, including load, and maintains the appropriate responsiveness for the VDI. cancer, heart disease, strokes, and diabetes. “In order to provide the best treatment and care for Additionally, in regards to the hospital’s aim to consolidate department servers, Deep Security patients’ illnesses, we have a policy in which doctors and technicians from a number of supported the adoption due to its compatibility with multiple types of server OS, including Windows departments, not just the department of treatment, come together to decide the best methods for Shigeaki Murakami and Linux. After evaluating these benefits, Aomori Prefectural Central Hospital decided to apply treatment,” says Shigeaki Yoshida, Director General of the hospital. Deputy Director-General Deep Security to the entirety of its virtualized environment.

Medical Information Department In order to support such advanced medical services, the hospital actively engages with IT. ” Aomori Prefectural Central Hospital Results However, a number of problems surrounding the hospital’s internal IT environment had surfaced I feel that there are endless possibilities for VDIs in recent years. which utilize tablets. Deep Security supports both There are now 410 virtual PCs running in Aomori Prefectural Central Hospital’s VDI. “Performance safety and performance, and is a major key for First, there had been a shortage of PCs for electronic medical records. Because the PCs at nurse expanding usage in the future. has been excellent. We feel that it is even quicker than our former setup,” says Miura. In the past, stations were shared, staff had to queue to use them in the evening and other busy periods. ” information from multiple patients was collected and entered into the system, meaning that there “Because of the waiting, work got held up and our operating efﬁciency deteriorated. Staff worked was a risk of mixing up patient information. However, because data entry operations can now be overtime, which led to an increase in personnel costs, so we had to work out a solution promptly,” performed at any time, the hospital expects that medical safety will also be strengthened. explains the hospital’s Shigeaki Murakami. The unique ways in which tablets can be used continue to expand. For example, when explaining The second problem was the way that servers were dispersed. Because each individual medical Hiroki Miura the medical conditions of patients to them at their bedsides, tablets can display materials which Chief Administrator

department had a variety of systems, servers were scattered throughout the hospital. In addition Medical Information Department enable the explanation to be easily understood. “Not only has operating efficiency improved, the to putting pressure on limited space resources, it was difficult for the Medical Information ” Aomori Prefectural Central Hospital deployment has also increased the quality of medical services,” explains Murakami. Department to ascertain the type of IT resources used within the hospital, and where they were The medical field handles personal information that The hospital is continuing to consolidate and unify the servers of each department into the is highly confidential, so security is a lifeline. We located. “When trouble arose we would contact the Medical Information Department. However, believe that Deep Security will provide our hospital’s virtualized environment. Specifically, almost 30 systems including pharmaceutical systems, device because of the on-site nature of day-to-day operations, it would take a lot of time to determine the virtualized environment with steadfast protection. control systems, and meal provision systems are already running in the virtualized environment. cause of the problem. We felt that we had to reduce waste and also make improvements to ” “We want to push the consolidation forward even further, and we hope to eventually migrate core governance,” says the hospital’s Hiroki Miura. systems such as electronic medical records to the virtualized environment,” says Kenichi Consequently, it was virtualization technology that caught the eye of the hospital. Takahashi, indicating his vision for the future. The hospital consulted with the company in charge of the project, NEC, used VMware® Horizon Deep Security has maintained the safety of the virtualized environment and has also provided the

View™ to construct a VDI (Virtual Desktop Infrastructure) to virtualize its desktops, and then Junichi Ono beneﬁts of an agentless solution.

Aomori Office Deputy Manager distributed tablets to each member of the nursing staff. As a result, it became possible to access ” NEC Corporation One such example is a reduction of the time required for testing when migrating to a virtualized environment. “When migrating, you have to perform tests to ensure that the client software and electronic medical records at any time, Medical institutions require safety above all else, without the need to wait. “Tablets have a so security countermeasures are exceedingly each system that you had been using previously will run without problems in the virtualized important. A high degree of trust in Trend Micro superior cost-performance ratio over PCs, leads to the peace of mind of our customers. environment. There is a natural risk that security products may interfere with your systems, but and don’t take up any space. We decided ” because Deep Security is agentless, we never had to worry about that possibility. This led to that providing a device for each staff reduced testing times,” says NEC Fielding’s Hiroaki Sato. member was the best method to increase This benefit has also proved useful for quickly isolating problems whenever trouble has arisen operational efficiency at the optimum since starting operation of the VDI. This is because we can instantly eliminate the possibility that “it cost,” explains NEC’s Junichi Ono. Hiroaki Sato might be the security product” when we are investigating the cause of the problem. Consequently, Project Manager

Due to improved integration rates and Tohoku Ofﬁce Sales Department Deep Security has contributed to stable operation of the virtualized environment, as well as operating stability, the hospital decided to ” NEC Fielding, Ltd. providing antivirus functions. adopt VMware vSphere® to consolidate Using an agentless product such as Deep Security Deployment of virtualization technologies has broadened the possible ways that Aomori means that we don’t have to worry about it interfering the servers dispersed in each department with the operations of software in virtualized Prefectural Central Hospital is able to apply IT to health care. “We wish to pursue new standards for in the virtualized environment. “The environments, and result in shorter testing periods. health care by continually strengthening our IT environment,” concludes Yoshida ﬁrmly. Medical Information Department wanted ” to manage server resources centrally and Trend Micro Incorporated www. trendmicro.com migrate to a system which provided Copyright ©2014 Trend Micro Incorporated. All rights reserved. TREND MICRO, the Trend Micro logo, the t-ball logo, Trend Micro Deep Security, and Deep Security are trademarks or registered trademarks of Trend Micro Incorporated. All other company and/or product names may resources to each department as they be trademarks and/or registered trademarks of their owners. The above information is accurate as of April 2014. Information contained in this document is subject to change without notice. [Item No. BR-CASE-029] were needed,” says Miura.

Page 2 of 2・Customer Success Story・Aomori Prefectural Central Hospital