20.05.08 Caring in a Crisis: The Contribution of Social Care to Emergency Response and Recovery Final Report to the Social Care Institute of Excellence Prepared by Camilla Child, Daniel Clay, Camille Warrington, and Julie Das of The Tavistock Institute Camilla Child The Tavistock Institute 30 Tabernacle Street London EC2A 4UE T +44 (0)20 7417 0407 F +44 (0)20 7457 0566 E
[email protected] W tavinstitute.org Acknowledgements 4 Executive Summary 6 Clarification of the roles and responsibilities of responders 6 Promoting effective management and communication 7 Training and support for staff 8 Promoting critical and strategic thinking around recovery provision 9 List of Definitions 10 1. Introduction 12 2. Research Review 13 2.1. Introduction 13 2.2. Methodology 13 2.3. Policy Context 16 2.4. Social Care and Humanitarian Assistance 18 2.5. The role of social care in emergency planning 19 2.6. The role of social care in emergency response 24 2.7. Role of social care: moving from response to recovery 29 2.8. The importance of multi-agency working 31 2.9. The importance of communication: Information sharing 35 2.10. The importance of Evaluation and Performance Management 36 3. Practice Survey Methodology 37 3.1. Introduction 37 3.2. Interviews and focus groups with key stakeholders 37 3.3. Interviews and focus groups with case study stakeholders 38 3.4. Stakeholder learning event 39 3.5. Drawing the information together 39 4. Practice Survey discussion of findings 41 4.1 Stakeholder Interviews 41 4.2. Case Study Stakeholders 53 4.3.