Astro Case Study

Total Page:16

File Type:pdf, Size:1020Kb

Astro Case Study Case Study ASTRO RADIO: VIRTUAL CONSOLE TECHNOLOGY MALAYSIA’S LARGEST BROADCASTER REINVENTS RADIO STUDIOS WITH LAWO VIRTUAL MIXING Case Study VIRTUAL MIXING AT ASTRO RADIO “A RADICAL RE-IMAGINING OF WHAT AN ON-AIR STUDIO COULD LOOK LIKE.” Astro Radio, headquartered in Kuala Lumpur, has become one of Southeast Asia‘s most influential broadcasters since their inception in 1996. With 11 radio formats in multiple languages, including the popular Era, Sinar, Gegar, My, Hitz and other channels, Astro Radio reaches over 15.8 million listeners every week in Malaysia alone. Astro began operations in 1996 and immediately became known for their technological excellence, employing a cutting-edge audio routing system and digital broadcast consoles custom manufactured to meet their technical requirements. But by 2006, Astro needed more capabilities and simpler studio workflows, so that on-air talent could focus on content creation rather than technical duties. “Around 2015, we picked up on the touchscreen trend,” says Bala Murali Subramaney, Astro Radio’s Chief Technology Officer. “We envisioned a full-blown radio broadcast console - on a touchscreen. Not a ‘lite’ console with only some console features nor a touchscreen with a console ‘simulation’.” Astro Radio Broadcast Center, Kuala Lumpur The virtual console Astro engineers envisioned would be a true radio broadcast console, with all the features and functionalities of the professional broadcast consoles they relied on. “We took the best features of our first console, analyzed common operator mistakes and asked for improvement suggestions, then we condensed this data into a comprehensive document and presented it as our mandate to Lawo – whose response was the Zirkon-2s modular broadcast console,” says Bala. “The Zirkon-2s was simplicity personified in both form and function. For example, one press of a macro button could simultaneously record telephone calls, edit talksets and run an outside broadcast.” 2 Case Study VIRTUAL MIXING AT ASTRO RADIO Bala Murali Subramaney, CTO of Astro Radio, in the Hitz studio with new Virtual Mixing Consoles powered by Lawo.. The idea of the touchscreen console never left their minds, “In mid-2016, we had begun sketching out plans for a virtual however, and in 2016 a refit of Astro’s main newsroom presented console, which would challenge the industry perception of a the perfect opportunity to realize what they’d imagined. The broadcast console,” Bala recalls. “We wanted to radically re- successful deployment of Lawo Virtual Consoles for the News imagine what an on-air studio would look like, including what to fit Room in early 2016 was a rousingly successful proof-of-concept. inside the studio and what to leave out. The studio environment would impact how the on-air talent uses the technology inside the The opportunity to virtualize on a much grander scale came shortly studio with the new virtual console as its focal point. after when Astro Radio acquired two new stations and needed to build new on-air studios, producer workstations and an equipment “Our mandate to the interior designer was to create designs for room – on top of its existing 13 on-air studios, seven news studios, three on-air studios that were minimalistic, stunning, functional three voice booths, eight audio production studios and edit suites, and would meet Noise Criteria (NC) rating 20. We wanted designs and six equipment rooms! Plans for the consoles and routing that would inspire our talent to deliver compelling content on-air system were already in hand as the new stations relocated to and on-line for today’s radio.” shared premises with other Astro company divisions. 3 Case Study VIRTUAL MIXING AT ASTRO RADIO Bala says, “The virtual console would also address and respond to technology expectations of the new breed of on-air talents, whom are mostly from the Gen-Y and Gen-Z age-groups. Today’s radio on-air talent in Malaysia are already well-known online personalities with huge fan base and following. Our radio stations leverage these talents’ ‘star-power’ to both maintain and grow Astro‘s first virtual console, in the news room, 2016 radio listenership – on FM, streaming on-line, and on popular social media platforms. Content managers expect new on-air talents (especially on breakfast and drive shows) to quickly build momentum and get up to speed. They are expected to deliver ‘catchy’ talksets on-air, produce compelling video content online and engage with listeners on social media regularly during their shifts – everyday. There is very little time for training and to familiarize with the technology inside the on-air studio. “What this meant for our engineers was that the virtual console had to be very simple and intuitive to use for first-timers. It should also easily play back audio content from online sources such as websites, YouTube, WhatsApp and social media platforms. The virtual console also needed to be responsive, and quick to execute commands. It also had to be highly configurable, but with absolutely safe operation, so that on-air talent could not accidentally access advanced console settings.” In a nutshell, Astro wanted a virtual console that would be both very intuitive, and the least conspicuous device in the studio. Bala: “A few defining criteria were established early in the design stage. Firstly, we would remain with AES3 and AES10 EBU audio Sleek, unobtrusive virtual console perfectly complements modern design of Lite studio. 4 Case Study VIRTUAL MIXING AT ASTRO RADIO “THE COST SAVINGS OVER PHYSICAL CONSOLES IS A GREAT ADVANTAGE.” standards and maintain our in-house external 44.1kHz word clock sync distribution. Secondly, the new studios would connect to, and be fully compatible with, our existing Lawo routing infrastructure. Finally, the new Virtual Console would no longer be a physical console but fully touchscreen.” The mixing requirements were all met by Lawo’s Virtual Console, whose GUI is provided by Lawo VisTool software running on a multi-touch, high-resolution computer display. Without the limitations of physical knobs, buttons and faders, the screen presents users with only relevant Completely flush desktop mounting presents essential controls as needed controls and information, hiding anything not needed for the task at hand. Along with screen brightness and reliability – which the virtual console comfortably addresses – operational flexibility and cost ranked high among Astro Radio’s concerns. The Virtual Console system met all of these needs as well. “The Virtual Console platform allowed for a fast software development cycle,” says Bala. “We were able to develop new features and functionality both for ‘default’ and user- specific ‘snapshots.’ We could easily customize the console layout or ‘skins’, re-design and re-size fader and button shapes and colors, incorporate macros and GPIO signaling. This flexibility gives us the freedom to explore new possibilities in console design. For example, we added more channel faders per screen, and moved monitoring level-controls to a pop-up screen.” “The cost-savings over physical consoles is a great advantage – there is no need to stock-up on console spare parts and accessories. It is also aesthetically more pleasing to the eyes, and gentle on the hands,” Bala says. “In addition to the standard Virtual Console control features, Lawo’s VisTool-PC also shows all the virtual modules of both touchscreens – a user can control all channels, faders and buttons on the touchscreen from the VisTool-PC interface.” 5 Case Study VIRTUAL MIXING AT ASTRO RADIO “OUR ‘HIGH-STAKES’ GAMBLE HAS PAID OFF HANDSOMELY.” Astro Radio’s on-air talent is drawn from established online personalities with huge followings, allowing it to grow its radio listenership through on-line streaming and on social media platforms, as well as FM broadcasts. Presenters are not necessarily conversant with broadcast technology, however. Sleek, high-tech look of Virtual Console system perfectly complements the stunning design of new Astro Radio studios. 6 Case Study VIRTUAL MIXING AT ASTRO RADIO “Content managers expect new on-air talent to quickly build momentum, and get up to speed with listeners on social media regularly during their shifts – every day. There is very little time for training or familiarization with the technology in the studio,” Bala notes. “The Virtual Console, therefore, had to be very simple and intuitive to use for first-timers.” “We took a huge risk by implementing fully touchscreen Virtual Consoles,” concludes Bala, “but from the faces of our on-air talent and their content managers, our ‘high-stakes’ gamble has paid off handsomely.” 7 Case Study ASTRO RADIO: VIRTUAL CONSOLE TECHNOLOGY © 2018 Lawo AG. All rights reserved. Windows is a registered trademark of Microsoft Corporation. Other company and product names mentioned herein may be trademarks of their respective owners. Product specifications are subject to change without notice. This material is provided for information purposes only; Lawo assumes no liability related to its use. As of July 2018. HEADQUARTERS INTERNATIONAL OFFICES RENTAL SERVICE Lawo AG BELGIUM + 31 6 54 26 39 78 + 49 7222 1002 0 Rastatt CANADA + 1 416 292 0078 [email protected] GERMANY CHINA + 86 10 6439 2518 + 49 7222 1002 0 NORWAY + 47 22 106110 [email protected] SINGAPORE + 65 9818 3328 SWITZERLAND + 41 43 38868 00 USA + 1 888 810 4468 www.lawo.com.
Recommended publications
  • Malaysia's China Policy in the Post-Mahathir
    The RSIS Working Paper series presents papers in a preliminary form and serves to stimulate comment and discussion. The views expressed are entirely the author’s own and not that of the S. Rajaratnam School of International Studies. If you have any comments, please send them to the following email address: [email protected] Unsubscribing If you no longer want to receive RSIS Working Papers, please click on “Unsubscribe.” to be removed from the list. No. 244 Malaysia’s China Policy in the Post-Mahathir Era: A Neoclassical Realist Explanation KUIK Cheng-Chwee S. Rajaratnam School of International Studies Singapore 30 July 2012 About RSIS The S. Rajaratnam School of International Studies (RSIS) was established in January 2007 as an autonomous School within the Nanyang Technological University. Known earlier as the Institute of Defence and Strategic Studies when it was established in July 1996, RSIS’ mission is to be a leading research and graduate teaching institution in strategic and international affairs in the Asia Pacific. To accomplish this mission, it will: Provide a rigorous professional graduate education with a strong practical emphasis, Conduct policy-relevant research in defence, national security, international relations, strategic studies and diplomacy, Foster a global network of like-minded professional schools. GRADUATE EDUCATION IN INTERNATIONAL AFFAIRS RSIS offers a challenging graduate education in international affairs, taught by an international faculty of leading thinkers and practitioners. The Master of Science (M.Sc.) degree programmes in Strategic Studies, International Relations and International Political Economy are distinguished by their focus on the Asia Pacific, the professional practice of international affairs, and the cultivation of academic depth.
    [Show full text]
  • Recognising Perak Hydro's
    www.ipohecho.com.my FREE COPY IPOH echoechoYour Voice In The Community February 1-15, 2013 PP 14252/10/2012(031136) 30 SEN FOR DELIVERY TO YOUR DOORSTEP – ISSUE ASK YOUR NEWSVENDOR 159 Malaysian Book Listen, Listen Believe in Royal Belum Yourself of Records World Drums and Listen broken at Festival 2013 Sunway’s Lost World of Tambun Page 3 Page 4 Page 6 Page 9 By James Gough Recognising Perak Hydro’s Malim Nawar Power Staion 2013 – adaptive reuse as a training Contribution to Perak and maintenance facility adan Warisan Malaysia or the Malaysian Heritage BBody, an NGO that promotes the preservation and conservation of Malaysia’s built Malim Nawar Power Station 1950’s heritage, paid a visit recently to the former Malim Nawar Power Station (MNPS). According to Puan Sri Datin Elizabeth Moggie, Council Member of Badan Warisan Malaysia, the NGO had forwarded their interest to TNB to visit MNPS to view TNB’s effort to conserve their older but significant stations for its heritage value. Chenderoh Dam Continued on page 2 2 February 1-15, 2013 IPOH ECHO Your Voice In The Community “Any building or facility that had made a significant contribution to the development of the country should be preserved.” – Badan Warisan Malaysia oggie added that Badan Warisan was impressed that TNB had kept the to the mining companies. buildings as is and practised adaptive reuse of the facility with the locating of Its standard guideline was MILSAS and REMACO, their training and maintenance facilities, at the former that a breakdown should power station. not take longer than two Moggie added that any building or facility that had made a significant contribution hours to resume operations to the development of the country should be preserved for future generations to otherwise flooding would appreciate and that power generation did play a significant part in making the country occur at the mine.
    [Show full text]
  • Artificial Intelligence and Machine Learning
    ISSUE 1 · 2018 TECHNOLOGY TODAY Highlighting Raytheon’s Engineering & Technology Innovations SPOTLIGHT EYE ON TECHNOLOGY SPECIAL INTEREST Artificial Intelligence Mechanical the invention engine Raytheon receives the 10 millionth and Machine Learning Modular Open Systems U.S. Patent in history at raytheon Architectures Discussing industry shifts toward open standards designs A MESSAGE FROM Welcome to the newly formatted Technology Today magazine. MARK E. While the layout has been updated, the content remains focused on critical Raytheon engineering and technology developments. This edition features Raytheon’s advances in Artificial Intelligence RUSSELL and Machine Learning. Commercial applications of AI and ML — including facial recognition technology for mobile phones and social applications, virtual personal assistants, and mapping service applications that predict traffic congestion Technology Today is published by the Office of — are becoming ubiquitous in today’s society. Furthermore, ML design Engineering, Technology and Mission Assurance. tools provide developers the ability to create and test their own ML-based applications without requiring expertise in the underlying complex VICE PRESIDENT mathematics and computer science. Additionally, in its 2018 National Mark E. Russell Defense Strategy, the United States Department of Defense has recognized the importance of AI and ML as an enabler for maintaining CHIEF TECHNOLOGY OFFICER Bill Kiczuk competitive military advantage. MANAGING EDITORS Raytheon understands the importance of these technologies and Tony Pandiscio is applying AI and ML to solutions where they provide benefit to our Tony Curreri customers, such as in areas of predictive equipment maintenance, SENIOR EDITORS language classification of handwriting, and automatic target recognition. Corey Daniels Not only does ML improve Raytheon products, it also can enhance Eve Hofert our business operations and manufacturing efficiencies by identifying DESIGN, PHOTOGRAPHY AND WEB complex patterns in historical data that result in process improvements.
    [Show full text]
  • Company Profile
    COMPANY PROFILE YOUR LED SOLUTION PROVIDER ABOUT US Vision Empowering Life Through Collaboration Mission To Bring Inspiration and Innovation to Engineer moving forward Industry 4.0 through Training and Collaboration Platform Purpose Bridging the Gap between Ideas, Technology and Life Established since 2004 in Penang, Malaysia, TMS LITE has been an Illumination Solution Partner for the Machine Vision Industry. TMS LITE's illuminators are spread across six regions of Malaysia and over 45 countries. TMS LITE produces a wide range of illuminators, coupled with a variety of Controllers and Accessories. Known as the ONE STOP Illumination Solution Provider in the Asia Pacific region; our professionals are committed to assisting with effective solutions from Pre-Sales to Post-Sales. Core Values Mutual Trust & Respect | People – Oriented | Innovative | Integrity WHY US • Unique design of our own. • Plug & Play & Modular Concept (1 illuminator, multiple application). • Easy to Install, Setup and Apply to your application. • Full Illumination Solution ( Variety design of Illumination Kit to choose off). • Our teams are Creative & Innovative illumination experts who are able to perform affordable & rapid Prototyping on Custom Illuminators according to the customers’ needs. • Our website provides our customers with comprehensive information on our products and services, including clear product descriptions, product specifications, 2D and 3D drawings, data sheets and installation videos. • We offer full range of World-Class Services & Facilities to our customers. FACILITIES & SERVICES Training With over 15 years of experience in the industry, TMS Lite have secured a place as a Malaysia qualified training provider for our Customers, industries player and Malaysia’s Top Universities. We help our customers to train new engineers, nurture future talents and build their knowledge in Machine Vision.
    [Show full text]
  • Jazz and Radio in the United States: Mediation, Genre, and Patronage
    Jazz and Radio in the United States: Mediation, Genre, and Patronage Aaron Joseph Johnson Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Graduate School of Arts and Sciences COLUMBIA UNIVERSITY 2014 © 2014 Aaron Joseph Johnson All rights reserved ABSTRACT Jazz and Radio in the United States: Mediation, Genre, and Patronage Aaron Joseph Johnson This dissertation is a study of jazz on American radio. The dissertation's meta-subjects are mediation, classification, and patronage in the presentation of music via distribution channels capable of reaching widespread audiences. The dissertation also addresses questions of race in the representation of jazz on radio. A central claim of the dissertation is that a given direction in jazz radio programming reflects the ideological, aesthetic, and political imperatives of a given broadcasting entity. I further argue that this ideological deployment of jazz can appear as conservative or progressive programming philosophies, and that these tendencies reflect discursive struggles over the identity of jazz. The first chapter, "Jazz on Noncommercial Radio," describes in some detail the current (circa 2013) taxonomy of American jazz radio. The remaining chapters are case studies of different aspects of jazz radio in the United States. Chapter 2, "Jazz is on the Left End of the Dial," presents considerable detail to the way the music is positioned on specific noncommercial stations. Chapter 3, "Duke Ellington and Radio," uses Ellington's multifaceted radio career (1925-1953) as radio bandleader, radio celebrity, and celebrity DJ to examine the medium's shifting relationship with jazz and black American creative ambition.
    [Show full text]
  • The History of Implementation of Pilgrimage in the Pagan Era
    International Journal of Academic Research in Business and Social Sciences 2017, Vol. 7, No. 12 ISSN: 2222-6990 The History of Implementation of Pilgrimage in the Pagan Era 1Rizalman Muhammad, 2Faiz Hakimi Mat Idris, 3Kamaliah Salleh, 2Ahmad Zahid Salleh, 2Mohamad Zaidin Mohamad 1Institut Pendidikan Guru, Ipoh Campus, Malaysia 2Faculty of Islamic Contemporary Studies, UniSZA, Malaysia 3Faculty of Law, Accountancy & International Relations, UniSZA, Malaysia Email: [email protected] DOI: 10.6007/IJARBSS/v7-i12/3636 URL: http://dx.doi.org/10.6007/IJARBSS/v7-i12/3636 Abstract The first pilgrimage performed by the Prophet Abraham which was in the 20th century BC had eventually been mixed with polytheism and heresy elements before Prophet Muhammad (P.B.U.H) was sent to this world. In this regard, this article aims to reveal the ritual of the hajj in the ancient Arab society which is different from the current practice of Muslims nowadays. This article is a qualitative study using content analysis. The finding reveals that although Arab community remained to believe in Allah, but in view to the long gap between the two ages of Prophet Abraham and Prophet Muhammad (P.B.U.H.), they had mixed up the implementation of a true and wrong rituals in their pilgrimage. Keywords: Pilgrimage, Pagan Arabs, Kaaba, Mecca Introduction The term Jahiliyyah is derived from jahl which connotes a description of pre-Islamic Arab society who were ignorance of the God, the prophets, the way of life, and who were also arrogantly and imperiously proud of their lineage (Ibn Manzur n.d.). It was a dark age of the Arab history with the absence of divine light to guide their faith, and their lives were fully deviated and strayed from the religious method.
    [Show full text]
  • 19 Sikap Penggunaan Radio Atas Talian “Thr Gegar
    ASIAN PEOPLE JOURNAL 2020, VOL 3(SI1), 19-32 e-ISSN: 2600-8971 http://dx.doi.org/10.37231/apj.2020.3.SI1.234 https://journal.unisza.edu.my/apj SIKAP PENGGUNAAN RADIO ATAS TALIAN “THR GEGAR” DALAM KALANGAN MAHASISWA UNIVERSITI (Attitude of Using Radio Online “THR Gegar” among University Student) Norizah Aripin1, Ummi Madihah Daud1 1Pusat Pengajian Teknologi Multimedia dan Komunikasi, College of Arts and Sciences, Universiti Utara Malaysia 06010, Sintok, Kedah, Malaysia Corresponding Author Email: [email protected] Received: 26 November 2020 • Accepted: 20 December 2020 • Published: 30 December 2020 Abstract The age of modern technology has created the online radio "THR Gegar" which is an alternative radio channel to fans of the radio channel by using the Internet and mobile gadgets in its broadcasting without having to bother finding the right frequency to get its broadcast wave. This study aims to examine the factors that influence the attitude of online radio use "THR Gegar" among students of Universiti Utara Malaysia. This study uses a quantitative methodology that is a survey of questionnaires. Distribution of questionnaires was given to students of Universiti Utara Malaysia, especially INASIS Petronas. This study uses descriptive statistical analysis, Pearson and Spearman correlation analysis and t-test to ana- lyze the entire collected data. The results of the study found that there is a positive relationship between knowledge, ease of use, usefulness, enjoyment and frequency of use of online radio "THR Gegar" on the attitude of online radio use "THR Gegar". While, there is no difference between the gender and the atti- tude of using the radio.
    [Show full text]
  • Stations Monitored
    Stations Monitored 10/01/2019 Format Call Letters Market Station Name Adult Contemporary WHBC-FM AKRON, OH MIX 94.1 Adult Contemporary WKDD-FM AKRON, OH 98.1 WKDD Adult Contemporary WRVE-FM ALBANY-SCHENECTADY-TROY, NY 99.5 THE RIVER Adult Contemporary WYJB-FM ALBANY-SCHENECTADY-TROY, NY B95.5 Adult Contemporary KDRF-FM ALBUQUERQUE, NM 103.3 eD FM Adult Contemporary KMGA-FM ALBUQUERQUE, NM 99.5 MAGIC FM Adult Contemporary KPEK-FM ALBUQUERQUE, NM 100.3 THE PEAK Adult Contemporary WLEV-FM ALLENTOWN-BETHLEHEM, PA 100.7 WLEV Adult Contemporary KMVN-FM ANCHORAGE, AK MOViN 105.7 Adult Contemporary KMXS-FM ANCHORAGE, AK MIX 103.1 Adult Contemporary WOXL-FS ASHEVILLE, NC MIX 96.5 Adult Contemporary WSB-FM ATLANTA, GA B98.5 Adult Contemporary WSTR-FM ATLANTA, GA STAR 94.1 Adult Contemporary WFPG-FM ATLANTIC CITY-CAPE MAY, NJ LITE ROCK 96.9 Adult Contemporary WSJO-FM ATLANTIC CITY-CAPE MAY, NJ SOJO 104.9 Adult Contemporary KAMX-FM AUSTIN, TX MIX 94.7 Adult Contemporary KBPA-FM AUSTIN, TX 103.5 BOB FM Adult Contemporary KKMJ-FM AUSTIN, TX MAJIC 95.5 Adult Contemporary WLIF-FM BALTIMORE, MD TODAY'S 101.9 Adult Contemporary WQSR-FM BALTIMORE, MD 102.7 JACK FM Adult Contemporary WWMX-FM BALTIMORE, MD MIX 106.5 Adult Contemporary KRVE-FM BATON ROUGE, LA 96.1 THE RIVER Adult Contemporary WMJY-FS BILOXI-GULFPORT-PASCAGOULA, MS MAGIC 93.7 Adult Contemporary WMJJ-FM BIRMINGHAM, AL MAGIC 96 Adult Contemporary KCIX-FM BOISE, ID MIX 106 Adult Contemporary KXLT-FM BOISE, ID LITE 107.9 Adult Contemporary WMJX-FM BOSTON, MA MAGIC 106.7 Adult Contemporary WWBX-FM
    [Show full text]
  • Letter Was Presented to the Commissioner Signed by the Ceos of 50 Minority Owned AM Radio Licensees, Collectively Owning 140 AM Stations.'
    NATIONAL ASSOCIATION OF BLACK OWNED BROADCASTERS 1201 Connecticut Avenue, N .W., Sui te 200, W ashington, D.C 20036 (202) 463-8970 • Fax: (2 02) 429-0657 September 2, 2015 BOARD OF DIRECTORS JAMES L. WINSlOI\ President Marlene H. Dortch, Secretary MICHAEL L. CARTER Vice President Federal Communications Commission KAREN E. SLADE 445 12th Street NW Treasurer C. LOIS E. WRIGHT Washington, D. 20554 Counsel 10 the 80ii1td ARTHUR BEN JAMI Re: Notice of Ex Parte Communication, MB Docket 13- CAROL MOORE CUTTING 249, Revitalization of the AM Radio Service ALFRED G. LIGGINS ("Notice") JE RRY LOPES DUJUAN MCCOY STEVEN ROBERTS Review of the Emergency Alert System (EB Docket MELODY SPANN-COOPER No. 04-296); Recommendations of the Independent JAMES E. WOL FE, JR. Panel Reviewing the Impact of Hurricane Katrina on Communications Networks (EB Docket 06-119) Dear Ms. Dortch: On September 1, 2015, the undersigned President of the National Association of Black Owned Broadcasters, Inc. ("NABOB") along with Francisco Montero of Fletcher, Heald & Hildreth, PLC, and David Honig, President Emeritus and Senior Advisor, Multicultural Media, Telecommunications and Internet Council ("MMTC") met with Commissioner Ajit Pai and Alison Nemeth, Legal Advisor, to discuss the most important and effective proposal set forth in the AM Revitalization Notice: opening an application filing window for FM translators that would be limited to AM broadcast licensees. As the Commission recognized in the Notice, the best way to help the largest number of AM stations to quickly and efficiently improve their service is to open such an AM-only window. Any other approach will make it extremely difficult, if not impossible, for AM stations, to obtain the translators they urgently need to remain competitive and provide our communities with the service they deserve.
    [Show full text]
  • 2017 a Decade of Decisions
    Complaints Bureau Orders 2007- 2017 A Decade of Decisions Communications and Multimedia Content Forum of Malaysia Forum Kandungan Komunikasi dan Multimedia Malaysia Published by Communications and Multimedia Content Forum of Malaysia (CMCF) March 2021 Copyright © 2021 Communications and Multimedia Content Forum of Malaysia (CMCF). E ISBN: All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying or web distribution, without the written permission of the publisher. EDITOR Dr. Manjit Kaur Ludher While every effort is made to ensure that accurate information is disseminated through this publication, CMCF makes no representation about the content and suitability of this information for any purpose. CMCF is not responsible for any errors or omissions, or for the results obtained from the use of the information in this publication. In no event will CMCF be liable for any consequential, indirect, special or any damages whatsoever arising in connection with the use or reliance on this information. PUBLISHER Communications and Multimedia Content Forum of Malaysia (CMCF) Forum Kandungan Komunikasi dan Multimedia Malaysia Unit 1206, Block B, Pusat Dagangan Phileo Damansara 1 9 Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya Selangor Darul Ehsan, MALAYSIA Website: www.cmcf.my This book is dedicated in loving memory of Communications and Multimedia Content Forum’s founding Chairman Y. Bhg. Dato’ Tony Lee CONTENTS Foreword by Chairman, CMCF………………………………………………………………………………….
    [Show full text]
  • Home Gallery Activities News Bernama - EPF's I-Sinar Facility Now Open to All EPF Contributors - Tengku Zafrul
    5/4/2021 Bernama - EPF's i-Sinar Facility Now Open To All EPF Contributors - Tengku Zafrul Hot Topics Touchpoints Budget 2021 Bahasa Malaysia A+ A A- Budget 2021 Speech Fiscal Outlook and Federal Government Revenue Estimates 2021 Menu Home Gallery Activities News Bernama - EPF's i-Sinar Facility Now Open To All EPF Contributors - Tengku Zafrul Thursday, Nov 26 2020 wwwold.treasury.gov.my/index.php/en/gallery-activities/news/item/7438-bernama-epf-s-i-sinar-facility-now-open-to-all-epf-contributors-tengku-zafrul.html 1/3 5/4/2021 Bernama - EPF's i-Sinar Facility Now Open To All EPF Contributors - Tengku Zafrul MOF Services Online BUSINESS Services AGENCY MOF STAFF Mobile Application Microsite e- KUALA LUMPUR, Nov 26 - The Employees Provident Fund’s (EPF) i-Sinar Participation facility is now open to all EPF contributors whose income has been & Feedback aected by the COVID-19 pandemic while the maximum amount that can be taken out has been raised from RM9,000 to RM10,000. Statistics & Finance Minister Tengku Datuk Seri Zafrul Tengku Abdul Aziz said i-Sinar Performance is now open to more than eight million EPF members compared with only two million previously. Links “EPF members can apply for the facility if they lost their jobs or experienced a pay cut this year. This is regardless whether they are Agency working in the informal sector or are self-employed, or whether they are active contributors. Contact “As long as their income has been signicantly aected, they can take an Us advance from their EPF Account 1 savings,” he said during his winding-up Ministry of speech on the Supply Bill 2021 in Parliament today.
    [Show full text]
  • Summary Report October
    SSuurruuhhaannjjjaayyaa KKoommuunniiikkaassiii ddaann MMuulllttiiimmeeddiiiaa MMaalllaayyssiiiaa MMaalllaayyssiiiaann CCoommmmuunniiiccaatttiiioonnss aanndd MMuullltttiiimmeeddiiiaa CCoommmmiiissssiiioonn SSuummmmaarryy RReeppoorrtt CCOONNSSUUMMEERR SSAATTIISSFFAACCTTIIOONN SSUURRVVEEYY ((CCSSSS)) WWAAVVEE 66 OOccttoobbeerr –– NNoovveemmbbeerr 22000033 TABLE OF CONTENT 1. EXECUTIVE SUMMARY .................................................. 1 1.1 Telecommunications Study........................................ 2 1.2 Media Study .............................................................. 2 1.3 Postal study.............................................................. 2 1.4 Courier study............................................................. 2 2. WAVE 6 - SAMPLING AND METHODOLOGY ................... 3 2.1 Telecommunications (Individual Study).................... 3 2.2 Telecommunications (Commercial Study) ................. 3 2.3 Media (Individual study) ........................................... 4 2.4 Postal (Individual study) .......................................... 4 2.5 Courier (Commercial Study ) ..................................... 4 3. SUMMARY - CONSUMER SATISFACTION INDEX ........... 5 4. FINDINGS - TELECOMMUNICATIONS STUDY ................ 7 4.1 Fixed Line Telephone - Individual Study.................... 7 4.2 Mobile Telephone – Individual Study......................... 7 4.3 Internet Access – Individual Study ........................... 8 4.4 Other Findings..........................................................
    [Show full text]