DOCSLIB.ORG

Author Report No Available from Abstract

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Author Report No Available from Abstract DOCUMENT RESUME ED 409 025 IR 056 427 AUTHOR Messas, Kostas, Comp.; And Others TITLE Staff Training & Development. SPEC Kit 224. INSTITUTION Association of Research Libraries, Washington, D.C. Office of Management Services. REPORT NO ISSN-0160-3582 PUB DATE Jun 97 NOTE 200p.; Contains drawings and illustrations that may not reproduce clearly. AVAILABLE FROM Association of Research Libraries, Office of Management Services, 21 Dupont Circle, N.W., Washington, DC 20036. PUB TYPE Guides Non-Classroom (055) Tests/Questionnaires (160) EDRS PRICE MF01/PC08 Plus Postage. DESCRIPTORS Academic Libraries; Evaluation Methods; Higher Education; Human Resources; Inservice Education; *Library Personnel; Library Statistics; Library Surveys; Off the Job Training; On the Job Training; *Professional Development; Program Evaluation; *Research Libraries; *Staff Development IDENTIFIERS *Association of Research Libraries ABSTRACT This study examined the state of formal staff training and development in Association of Research Libraries (ARL) member libraries by identifying what programs are offered; how they are organized, administered, and budgeted; who participates; and how training is evaluated. In February 1997, a survey was distributed to all ARL libraries; of the 120 member institutions, 50 responded. Fifty-six percent of respondents have .a formal library program in place, and the remaining are planning such a program. Most libraries (73%) have a budget for staff training and development. Although the size of this budget varies from year to year, most respondents (36%) receive more than $25,000. Some libraries have no staff development program at all. Primary responsibility for staff training and development rests more frequently with a committee (38 %) and less with the Library Personnel Department (26%), or the Staff Development Coordinator (24%). Thirty-seven percent of ARL libraries have programs that were established more than 10 years ago, while 27% of respondents have relatively new programs (1-3 years); ARL libraries spend more time planning versus actually delivering staff development activities. ARL libraries provide training in a wide variety of both technical and nontechnical areas. The most frequently used formats are small group discussions and on-site workshops (38 responses each). Other popular means include off-site workshops (35); videotapes and films (32); and lectures (31). Librarians and members of the university community most frequently deliyer staff training and development (88% each), followed by other library staff and paid consultants (80% each). Staff is almost always the primary target audience (97%). While attendance at training is mostly voluntary, it is strongly encouraged. Participation is compulsory mostly for faculty/librarians (34%), followed by staff (28%). Evaluation of staff training and development programs is conducted by all libraries through questionnaires; many use observations (69%), individual interviews (65%), and group interviews (54%). The overall effect of staff training and development on employee morale appears to be very positive. Very few libraries consider the staff development program to have made no noticeable difference to the staff or to have affected them diversely. However, some negative issues were 64 +++++ ED409025 Has Multi-page SFR--- Level =l +++++ noted. Besides survey results, the kit also includes supporting documentation from the survey and related materials in the form of guidelines, annual reports, budgets, training activities, course catalogs, evaluations, staff recognition awards, and newsletters. A list of selected reading materials is also provided. (AEF) ******************************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. ******************************************************************************** /14 SYSTEMSANDPROCEDURESEXCHANGE CENTER Staff Training & Development t 224 June 1997 N N N N N N N N r U.S. DEPARTMENT OF EDUCATION Office of Educational Research and Improvement EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) This document has been reproduced as received from the person or organization originating it. Minor changes have been made to improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy. "PERMISSION TO REPRODUCE THIS MATERIAL HAS BEEN GRANTED BY C.A. Mandel TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC)." vJ 0 ASSOCIATION OF RESEARCH LIBRARIES OFFICE OF MANAGEMENT SERVICES irsr CORI/ Ad l3L SYSTEMS AND PROC nr. EDURES EXCHANGE CENTER Staff Training & Development yel224 June 1997 INTRODUCTION Coordinator, Staff Development Intern, Library Systems This study examines the state of formal staff training Department, Interactive Media Professionals, Electronic and development in ARL libraries by identifying what Resources Librarian, Coordinator of User Education, programs are offered; how they are organized, adminis- persons responsible for staff development in a particular tered, and budgeted; who participates; and how training area, the Human Resources Director, or someone who is evaluated. Staff training and development programs coordinates training for employees wishing to take their can maximize thepotential and effectiveness of own learning and development initiatives. Forty percent employees in the dramatically changing environment of of those people responsible for staff training and proliferating electronic resources, budgetary crises, development spend less than one-quarter of their time downsizing, outsourcing, restructuring and reorganization. on this task; only 30% devote all of their time to it. In February 1997, a survey was distributed to all ARL Primary responsibilityforstafftraining and libraries; of the 120 member institutions, 50 responded. development frequently rests with more than one entity, SURVEY RESULTS in combinations that usually include a committee. The Fifty-six percent of respondents have a formal average committee has seven members and spends three library program in place. Of the 44% that do not, hours per week on staff development. slightly more than half are planning such a program. Programs: Thirty-seven percent of ARL libraries Most of these institutions participate in traininghave programs that were established more than ten delivered by their university's human resources division. years ago, while 27% of respondents have relatively new A small number rely exclusively on formal training programs (1-3 years). Eighty percent of those with an provided at the university level. established program and those currently in the planning Budgeting: Most libraries (73%) have a budget for stages conducted a needs assessment as a first step. staff training and development. Although the size of this Interestingly, ARL libraries spend more time budget varies from year to year, most respondents (36%) planning versus actually delivering staff development receive more than $25,000. Some libraries have no staff activities. However, this can probably be attributed to training and development budget at all. The typical staff the need to make the best use of limited training time. development budget does not constitute a line item in Forty-three percent of member institutions devotemore the library's overall budget; in most cases it consists of than 20 hours per month to planning, but 30% spend five a series of funds made available on an as-needed basis. hours or less on this same task. Most libraries (34%) offer Most funded programs support technical and nontechnical five or less hours of training activities each month, while training inside the library; cover administrative costs; only 31% offer more than 20 hours per month. provide university mandated training; pay outside Topics and Formats: ARL libraries provide training in trainers and consultants; provide travel support for a wide variety of both technical and nontechnical areas. conferences and off-site programs; pay tuition fees; and Mandatory sessions usually address nontechnical topics, purchase training materials. Some also cover foreign and are offered on a regular basis. language training. The most frequently used formats are smallgroup Responsibility: Primary responsibility for staff discussions and on-site workshops (38 responses each). training and development rests more frequently with a Other popular means include off-site workshops (35); committee (38%) and less with the Library Personnel videotapes and films (32); and lectures (31). Some Department (26%), or the Staff Development Coordina- libraries also use experience-based programs taught at tor (24%). A few libraries assign primary responsibility computers with handouts; writing exercises; panel to other various entities, including Head of Administra- presentations; hands-on technology training; Web-based tive and Facilities Support Services, Human Resources training; video conferencing; audio conferencing; micro- ASSOCIATION OF RESEARCH LIBRARIES OFFICE OF MANAGEMENT SERVICES 3 computer labs and online instruction (e.g., via Internet participate dislike having to do the work of those who conferences). attend programs. Staff working in departments with very Librarians and members of the university community little release time resent their inability to attend as most frequently deliver staff training and development many programs as staff working in departments with (88% each), followed by other library staff and paid
Load more

Recommended publications
  • 2010 Survey Results
    IT SERVICES 2010 Client Satisfaction Survey March, 2010 Acknowledgements The Stanford IT Services Client Satisfaction Team consisted of the following: Jan Cicero, Client Support Alvin Chew, Communication Services Liz Goesseringer, Business Services Tom Goodrich, Client Support Jim Knox, Facilitator, Client Support Phil Reese, Research Computing Nancy Ware, Strategic Planning Bryan Wear, Computing Services Brian McDonald, MOR Associates Chris Paquette, MOR Associates Alexis Bywater, MOR Associates MOR Associates, an external consulting firm, acted as project manager for this effort, analyzing the data and preparing this report. MOR Associates specializes in continuous improvement, strategic thinking and leadership development. MOR Associates has conducted a number of large-scale satisfaction surveys for IT organizations in higher education, including MIT, Northeastern University, the University of Chicago, and others. MOR Associates, Inc. 462 Main Street, Suite 300 Watertown, MA 02472 tel: 617.924.4501 fax: 617.924.8070 morassociates.com Brian McDonald, President [email protected] Contents Introduction. a1 Methodology . a2 Overview.of.the.Results . 1 Reading.the.Charts. 25 Customer.Service.and.Service.Attributes. 29 Research.Computing.and.IT.Services.Priorities. .33 General.Support. .41 Data.Storage.Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..51 Email.and.Webmail. 59 Calendaring. 63 Network.Services. 67 Telecommunications.Services. 73 Remote.Access . 83 Mobile.Devices . 87 Software. .89 Security. 93 Web.Services. 99 Appendix.A:.The.Full.Text.of.Written.Comments. .A-1 Appendix.B:.The.Survey.Instrument. B-. 1 Appendix.C:.Other.Observations . .C-1 Stanford Information Technology Services 2010 Client Survey • Introduction | a1 Introduction This report provides a summary of the purposes, the methodology and the results of the client satisfaction survey sponsored by Stanford Information Technology Services in March, 2010.
    [Show full text]
  • Calendar Quick Start Using Outlook Web Application (OWA) 1 Signing
    Calendar Quick Start using Outlook Web Application (OWA) Signing In • Point your browser to: email.fhda.edu 1 • Select either private or public computer. If you are the only person who has access to the computer it is private. With the private version, the system will allow a longer period of inactivity before signing you out. • Leave the box next to “User light version…” unchecked unless you are visually impaired or are using a very old version of your browser. • Enter you 8-digit Campus Wide ID (CWID) and the password you use to sign into MyPortal. Some basics: 1. E-mail and calendar are completely integrated. A meeting invitation will generate an e- mail that appears in your inbox and displays on your calendar. 2. Right clicking (Control click on a Mac) will often display a menu that contains the action you are looking for. 3. Moving your mouse over an icon will display the icon’s function. 4. Icons without a down-arrow next to them do only one thing. There is no drop-down menu. 5. Clicking on an icon or title can produce something different than when you click on the down arrow next to it. For example clicking on New in the menu bar will bring up the form to create a new e-mail. However clicking on the down arrow to its right will display a list of options. 6. Arrows pointing to the right are used to expand and collapse lists. In the example to the right, the solid arrow shows that Ann Beebe’s list of files is expanded, but the Inbox folder is collapsed.
    [Show full text]
  • The Application Usage and Risk Report an Analysis of End User Application Trends in the Enterprise
    The Application Usage and Risk Report An Analysis of End User Application Trends in the Enterprise 8th Edition, December 2011 Palo Alto Networks 3300 Olcott Street Santa Clara, CA 94089 www.paloaltonetworks.com Table of Contents Executive Summary ........................................................................................................ 3 Demographics ............................................................................................................................................. 4 Social Networking Use Becomes More Active ................................................................ 5 Facebook Applications Bandwidth Consumption Triples .......................................................................... 5 Twitter Bandwidth Consumption Increases 7-Fold ................................................................................... 6 Some Perspective On Bandwidth Consumption .................................................................................... 7 Managing the Risks .................................................................................................................................... 7 Browser-based Filesharing: Work vs. Entertainment .................................................... 8 Infrastructure- or Productivity-Oriented Browser-based Filesharing ..................................................... 9 Entertainment Oriented Browser-based Filesharing .............................................................................. 10 Comparing Frequency and Volume of Use
    [Show full text]
  • Installation Guide Meeting Maker
    Enterprise Scheduling & Calendaring Meeting Maker Installation Guide 010-MAN-0560 Copyright © 1999 by ON Technology Corporation. All rights reserved worldwide. Second Printing: June 1999 Information in this document is subject to change without notice and does not represent a commitment on the part of ON Technology. The software described in this document is furnished under a license agreement and may be used only in accordance with that agreement. This document has been provided pursuant to an agreement containing restrictions on its use. This document is also protected by federal copyright law. No part of this document may be reproduced or distributed, transcribed, stored in a retrieval system, translated into any spoken or computer language or transmitted in any form or by any means whatsoever without the prior written consent of: ON Technology Corporation One Cambridge Center Cambridge, MA 02142 USA Telephone: (617) 374 1400 Fax: (617) 374 1433 ON Technology makes no warranty, representation or promise not expressly set forth in this agreement. ON Technology disclaims and excludes any and all implied warranties of merchantability, title, or fitness for a particular purpose. ON Technology does not warrant that the software or documentation will satisfy your requirements or that the software and documentation are without defect or error or that the operation of the software will be uninterrupted. LIMITATION OF LIABILITY: ON Technology's aggregate liability, as well as that of the authors of programs sold by ON Technology, arising from or relating to this agreement or the software or documentation is limited to the total of all payments made by or for you for the license.
    [Show full text]
  • Email and Calendaring in Focus - Discussion Notes
    Email and Calendaring in Focus - Discussion Notes Things that are NOT working today: No integration between email and calendar No institutional contact list Contact lists is not shared between web and fat sundial client Multiple calendaring solutions in a particular department.need to use all to get meetings setup Syncing issues User base rejecting central offerings Size of the text changes without reason. Makes it difficult to send something that you think we will see. Find this with external more than email. Webmail and Eudora client versus looking at home. Get rid of spam, go home, and it’s all there again. They reverted back to old webmail version and I lost everything. Webmail the weakest point. I find Cyrus pretty good. Server-side mail features pretty good. Mail can be filtered into folders, don’t have to duplicate into folders, but haven’t rolled out campus-wide. This is an absolute essential, that’s client independent (device and software). Automatic contact lists. Should be able to go to like a division and have their emails loaded into your contacts. And be notified that people left Stanford. It affects the length of my contact list. Ex.: Peoplesoft indicates that they are gone and no longer at this email. Should interface with PeopleSoft. We recognize the corporations don’t have to standardize; they support choice. We work with administrative guidance stuff. Per the admin guide and request of president’s office. Permission has to go through president’s office. And on a personal note: auditing on calendar for date and time stamp, when I create something.
    [Show full text]
  • School and Email Systems
    Email system survey: Top 50 US Colleges US Note Email system Server queried Greeting News School ranking 1 Harvard University Mail2World imap.college.harvard.edu OK Mail2World IMAP4 Server 2.5 ready Sun Java SMS imap.princeton.edu OK [CAPABILITY IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY LANGUAGE XSENDER X-NETSCAPE XSERVERINFO Princeton University 1 AUTH=PLAIN] Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.2-5.05 (built Feb 16 2006)) Unknown mail.yale.edu OK [CAPABILITY IMAP4REV1 LOGIN-REFERRALS AUTH=PLAIN AUTH=LOGIN] pantheon-po14.its.yale.edu IMAP4rev1 2002.336 at Mon, 26 Jul 2010 14:10:23 Yale University 3 -0400 (EDT) Dovecot imap-server.its.caltech.edu OK Dovecot ready. Cyrus mail.alumni.caltech.edu OK posteaux1.caltech.edu Cyrus IMAP4 v2.2.12-Invoca-RPM-2.2.12-10.el4_8.4 server ready 4 California Institute of Technology Dovecot imap.gps.caltech.edu OK dovecot ready. Dovecot theory.caltech.edu OK dovecot ready. 4 Massachusetts Institute of Technology Unable to find a server to query (username.mail.mit.edu)Unknown 4 Stanford University Zimbra zm01.stanford.edu OK zm01.stanford.edu Zimbra IMAP4rev1 server ready Zimbra mailbox.zimbra.upenn.edu OK mailbox.zimbra.upenn.edu Zimbra IMAP4rev1 service ready 4 University of Pennsylvania Exchange 2010 webmail.wharton.upenn.edu OK The Microsoft Exchange IMAP4 service is ready. Dovecot imap.nevis.columbia.edu OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE AUTH=PLAIN] Dovecot ready. Lotus Domino equinox.law.columbia.edu OK Domino IMAP4
    [Show full text]
  • Fall 2003 Class News by Michelle Sweetser I Hope Everyone Had a Good Summer! It’S Been a Crazy Fall Here in Ann Arbor As I Wrap up Classes and Begin the Job Search
    Alma Matters The Class of 1999 Newsletter Fall 2003 Class News by Michelle Sweetser I hope everyone had a good summer! It’s been a crazy fall here in Ann Arbor as I wrap up classes and begin the job search. I have no idea where I’ll be after December - maybe in your area! It’s both frightening and exciting. This being the first newslet- ter after the summer wedding sea- son, expect to read about a number of marriages in the coming pages. West The first of the marriage an- nouncements is that of Christopher Rea and Julie Ming Wang, who mar- ried on June 2 in Yosemite National Park. In attendance were Russell Talbot, Austin Whitman, Jessica Reiser ’97, Jon Rivinus, Christian Bennett, Genevieve Bennett ’97, Pete Land and Wendy Pabich '88 stop to pose in front of the the Jennifer Mui, and Stephen Lee. Bremner Glacier and the Chugach Mountains in Wrangell - St. The couple honeymooned in Greece Elias National Park, Alaska. Wendy and Pete were there working and are now living in New York City. as consultants for the Wild Gift, a new fellowship program for Both Cate Mowell and environmental students that includes a three-week trek through the Alaskan wilderness. Caroline Kaufmann wrote in about Anna Kate Deutschendorf’s beau- tiful wedding to Jaimie Hutter ’96 in Aspen. It was Cate quit her job at Nicole Miller in August a reportedly perfect, cool, sunny day, and the touch- and is enjoying living at the beach in Santa Monica, ing ceremony took place in front of a gorgeous view CA.
    [Show full text]
  • Information Technology 2000-2001 Activities Report
    Virginia Tech Vice President for Information Technology Annual Report 2000 - 2001 Information Technology & Services for Higher Education Virginia Polytechnic Institute and State University Mission ............................................................................................................................... 1 Goals................................................................................................................................... 1 Structure............................................................................................................................. 1 Financial Summary ........................................................................................................... 2 Highlighted IT Individuals ................................................................................................ 3 Information Systems and Computing ........................................... 8 Information Systems & Computing (ISC) is Comprised of the Following Operational Areas:.................................................................................................................................. 9 Overview:......................................................................................................................... 9 Direct Services to Individuals: Students, faculty, Staff, and Friends of the University 10 Electronic Services........................................................................................................ 10 Direct Support of Information Technology Services..................................................
    [Show full text]
  • Draft ODIN Delivery Order Requirements ***Master***
    CONTRACT NNL07AA69D (Contract) The following information has been determined to be exempt from disclosure and has been deleted from the contract: • Pages 2&3 of 181: Computer Seat RTS Charge per seat • Page 5 of 181: Asset Transition Charge • Page 30&31 of 181: Quantities/Rates under Virtual Team Meeting (VTM) Seat Clarifications • Page 96 of 181: The Profit Rate • Pages 98&99 of 181: Labor Hour Burdened Rates • Page 101 of 181: Rates in Section 16 • Page 138 of 181: Computer Seat Prices • Page 142 of 181: Rate in 66d • Page 148 of 181: Commercial Telephone Service Costs The deleted material is exempt from disclosure under 14 C.F.R. 1206.300(b)(4) which covers trade secrets and commercial or financial information obtained from a person and privileged and confidential information. It has been held that commercial or financial material is “confidential” for purposes of this exemption if its disclosure would be likely to have either of the following effects: (1) impair the Government’s ability to obtain necessary information in the future; or (2) cause substantial harm to the competitive position of the person from whom the information was obtained, National Parks and Conservation v. Morton, 498 F2.d 765 (D.C. Cir. 1974). 02/02/2002 21:05 3013522620 LMIT ENTERPRISE SOL PAGE SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITIONNUMBER P4GE PAoGE(S) See Block 25 Below. 1 182 OFFEROR TO COMPLETE BLOCKS 12, 17 23. 24, & 30 2. M~~lerCONTRACT NO. 3 AWARD/EFFECTIVECATE 4 ORDERNUMBER ! 6 SOLICITIITIONNO. S SOLICITATIONISSUE DATE NASS-98145 A riJ 1,2007 NNL07AA69D CODE ARMD DO3 December 18, 2006 7 FOR SOLICrrATION J NIIM~ b.
    [Show full text]
  • Hurricane Football
    ACCENT SPORTS INSIDE NEWS: Miami Herald • The UM Ring • The 12th-ranked Miami investigative journalists _*&£ Hurricanes look to rebound from Jeff Leen and Don Van Theatre's latest Natta spoke to students production is a their disappointing Orange Bowl Wednesday morning. smashing success. loss against a high-powered Page 4 •£__fl_]__5? Rutgers offense. OPINION: Is "Generation X" a Page 8 PaaelO misnomer? Pago 6 MlVEfftlTY OF •II •! _ - SEP 3 01994 BEJERVE W$t jWiamt hurricane VOLUME 72, NUMBER 9 CORAL GABLES, FLA. FRIDAY. SEPTEMBER 30. 1994 Erws Elections Commission improves voting process ByCOMJANCKO According to Commissioner-at- students will be allowed to cam­ make voting more convenient, and Large Jordan Schwartsberg, the paign." Office of Registrar Records in the BRIEFS Hurricane Staff Writer increase the total voter turnout. Ashe Building, room 249. Student Government has made Elections Commission is working The elections will be held Oct. In the past, approximately 500 to changes in the way elections will be to make the election system run 24 to 26. Students will vote on 600 students out of a total 8,000 RAT MASCOT run and how students will vote. smoothly. computers in the residential col­ on campus voted in the elections. The senate positions for each of The Elections Commission, a "To help make the campaigning leges and in computer labs. To vote, students need to pick up the residence halls, the Apartment NAMED AT PROMO easier for the candidates, we plan Last year students travelled to branch of SG, appoint commission­ their Personal Identification Num­ Area, Fraternity Row, Commuter ers for one-year terms to plan and to make many of the regulations the specific voting booths around North, Commuter Central, and The Rathskeller Advisory Board implement the logistics of elec­ clearer," Schwartsberg said.
    [Show full text]
  • Meeting Maker Best Practices
    Meeting Maker Best Practices Chris Johnson Technical Support Specialist Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Solutions for Common Challenges Challenge: • “I can’t see my most up-to-date calendar when I use Meeting Maker from off campus.” • Log into VPN before starting Meeting Solution: Maker, this creates a secure connection • Use the MM Web client at https://meetingmaker.northwestern.edu/ mmwebclient/ Solutions for Common Challenges • “Why am I experiencing… Challenge: – inability to print my calendar and events correctly?” – a reset of the format changes I’ve made?” – regular crashes of the program?” – timeouts with the Web client?” Solution: • The Meeting Maker vendor released a fix for many of these bugs, version 8.5.3b171 • Available on the NUIT Web site http://www.it.northwestern.edu/software/ staff/dept/meetingmaker/ Solutions for Common Challenges Challenge: • “This version seems to open and close more slowly than the previous version.” • Your patience is required on this one! Solution: • The Meeting Maker vendor is aware of the issue and tells NUIT that every new version of MM will indeed be slower than you are used to Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Get Familiar with Meeting Maker Help Provides step-by-step
    [Show full text]
  • Ecommunicator
    N O R T H W E S T E R N U N I V E R S I T Y I N F O R M A T I O N T E C H N O L O G Y WINTER 2 0 0 5 N O. 1 ecommunicaFor staff interested in using technology that impactstor their work environment. Behind the Scenes: Bringing University Administrative Systems to Life! Have you ever watched the credits roll at the end of a movie? It’s amazing to see how many people it takes to create a blockbuster production. Everyone on the film crew has different jobs, working “behind the scenes” for the same goal . to bring the project to life! Minus the Hollywood glitz, Northwestern’s Information Technology Management Systems (ITMS) team works in much the same way—behind the scenes every day to keep essential University administrative systems running smoothly. If your job involves accessing functions such as payroll, job tracking, registration, or student accounts, or you have enjoyed the convenience of being able to update your directory information, view your paycheck, or review your benefits online, then you are being supported by Management Systems. “We think of ourselves as part of a much larger team within Northwestern,” said Betty Brugger, director of Management Systems. “Collaboration with other departments is essential. The varied talents, skills and interests of those we partner with help us to achieve optimal results.” Major Blockbuster Releases Management Systems’ primary customers are central administrative offices and administrative units of schools and divisions. Among the major initiatives Management Systems has helped develop and maintain for the University are the Human Resources Information System (HRIS), Electronic Time Entry System (ETES), and Student Enterprise System (SES).
    [Show full text]