DOCSLIB.ORG

Email and Calendaring in Focus - Discussion Notes

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Email and Calendaring in Focus - Discussion Notes Email and Calendaring in Focus - Discussion Notes Things that are NOT working today: No integration between email and calendar No institutional contact list Contact lists is not shared between web and fat sundial client Multiple calendaring solutions in a particular department.need to use all to get meetings setup Syncing issues User base rejecting central offerings Size of the text changes without reason. Makes it difficult to send something that you think we will see. Find this with external more than email. Webmail and Eudora client versus looking at home. Get rid of spam, go home, and it’s all there again. They reverted back to old webmail version and I lost everything. Webmail the weakest point. I find Cyrus pretty good. Server-side mail features pretty good. Mail can be filtered into folders, don’t have to duplicate into folders, but haven’t rolled out campus-wide. This is an absolute essential, that’s client independent (device and software). Automatic contact lists. Should be able to go to like a division and have their emails loaded into your contacts. And be notified that people left Stanford. It affects the length of my contact list. Ex.: Peoplesoft indicates that they are gone and no longer at this email. Should interface with PeopleSoft. We recognize the corporations don’t have to standardize; they support choice. We work with administrative guidance stuff. Per the admin guide and request of president’s office. Permission has to go through president’s office. And on a personal note: auditing on calendar for date and time stamp, when I create something. And capturing last-update date. Want some way to audit/verify. We deal with a lot of outside vendors (disabilities), we need to be encrypted, have it sent/receive encrypted. Can’t do it now, only locally, need to be able to do it university-wide. HIPAA compliance comes up big for us. Being able to see everyone on the same calendar system. Want to be able to see their view. Not everyone on the same calendar, must pick up the phone. The only place you can synch is at your home computer. Would like to be able to synch off campus (or away from my home office). I’m going to be at Menlo Park, SRI. Would like to synch through internet computer, or at our hotellng space. Up to 4-5K employees moving off campus. Hoteling should support all functions. As long as your webmail duplicates it on the desktop. Make sure that webmail saves your out messages. Ability to attach documents to a meeting notice would be great. Can we get rid of mailman? Wish that when you send invite out, it doesn’t take and reserve the room unless you invite it like a person. Would be nice to put it in the location button. Not all resources in the calendar. Naming conventions for resources awkward. Can’t browse resources, have to know a priori. I have a hard time sending messages when off campus. I can receive fine. that’s fixable: she needs to access a roamable SMTP server. Can’t open attachments on webmail At law school, web mail is awful. Need authenticated directory. (sundial) cancel one instance of a meeting, sundial picks odd date and invitee list when sending email Hate having to bcc yourself when using Eudora Sundial was an improvement over Meeting Maker Not everyone with a sundial calendar uses it, so they don’t see meeting notifications Distribution lists - group IMAP accounts, Eudora doesn’t work well with group accounts security concerns - OOD needs to send out secure messages to donors, problems with Outlook no tickler list in email lack of color coding in sundial Granting resource rights to people - need to manually grant rights to new users to each resources (sundial) too easy to schedule meetings at 3am no inbox on web calendar users can turn off inbox and will not see new invites (until they show up on the calendar) Outlook user wants better integration Can’t schedule a room that you don’t have rights to, and have someone else approve it. Outlook/Exchange can show all available conference rooms for a particular time when you’re setting up a meeting; Sundial does not. Likes Outlook, but can't use the calendar because she needs to use Sundial Wants improved LDAP lookup Importing exporting data into and out of systems is a pain Windows Mobile support is crummy for Sundial Lots of people have sundial accounts but don't use them. It's hard to know what accounts are active. Interface for Stanford's email (Eudora) and calendar (Sundial) is different than the interface for MS Office. That makes it hard for some to use. These is no integrated address book for all productivity tools - there should be Web client interfaces are stripped down Calendar management: It's annoying to have to create the same groups of people again and again every time I use a new application Email lists: sometimes you get the same message multiple times Productivity tools is the real problem, not email/calendar. Collaboration is important. What about Task management? Pull that together with all the other tools. In Outlook, I can drag an email to my to do list. (This doesn't work in Stanford's current tools.) Intelligent linking (She really likes the Zimbra zimlets.) There are bunch of staff and professors who do multiple calendars. This is a terrible use of time. Interoperability between calendar systems is a problem. 500 MB is not enough storage to be able to use IMAP as a single message store. Webmail stinks and I have to manage messages multiple times. (Because she doesn't use IMAP) Not many options for customizing calendars (colors, etc) Liked "banners" in Meeting Maker. You should be able to opt out of holidays and other things that get put on your calendar "from the institutional level" Our systems are not real time syncing for Palms Calendar & email not integrated Had to build own contact list Contact lists don’t port to Webmail People just don’t like the tools Not a standard tool across the University – need a critical mass of people Ability to configure as needed Webmail and handling attachments Difficulty synching Sundial w/Palm, etc. (Treo) Want to be able to give mail to new staff Event calendar for resources, events and department classrooms– both public and private Different calendars for different audiences Time to schedule on different calendars Lack of integration between calendar & email causes time loss – e.g. drag & drop tasks, conversion of email to meeting Can there be a conduit that allows us to use multiple tools Can't set up meetings with different schools Can't interface between hospitals -- LPCH uses exchange and has chosen not to open to integration Exchange to exchange not always integrated - LPCH chose not to Large meetings - people who don't allow others to send invitations - creates double work Max number of people in meeting is a cap - have to do two meetings Mailbox size is too small -- want 1-2 Gb today Need Automatic email box creation with Accounts - eg create sunet-id, doesn't automatically create an email box Have to support two-different email systems in 1 place -- email, messsaging, calendaring Eurdora people use sundial, palm, whatever calendar Would rather not run a separate system - would love to be out of the email business Calendar doesn't understand geography - - schedules far apart meetings back to back Can't respond to calendar events through email, which is how you get invitation -- want to do it all off-line via email Integration with mobile-devices is not very good - blackberry, palm, treo Resource scheduling cant' be done Can't have sundial find a conference room - must pick Want to pick 4 people, have calendar pick the next free meeting time for all 4 of them Eudora is unreliable - lots of problems with it -- should we be promoting it? It's not very bullet proof -- lots of corrupted mailboxes, etc Sundial feels old & clunky - not fast, pretty Need lots of colors to indicate meeting specifics - classes teach, private work time, personal items, meetings with bosses, Need a standardized interface - people coming to the university it's something they're familiar with. Especially students & faculty, plus staff. Tme to get up and running is expensive There is not conduit between exchange & sundial - want a conduit so they can work in the tool they want Mailman -- groups are not dynamic - can't tie to workgroups, departments -- doesn't leverage understanding of the business Have to integrate calendar, email and directory -- directory is critical -- this would reduce lots of rework as people move groups across the university Directory - som, lpch, university -- all components of campus -- need to be there. Need to schedule meetings across the university We want to get out of the Email business - give us a good solution and we'd much prefer to have the university run it 2-person meeting, if guest declines, it doesn't indicate that I'm the only one who can make the meeting (land and buildings have met with reps to describe challenges (see her list) Sundial won't...) receiving notification if someone declines a meeting – ( is there a config that allows you to do that?) flexibility in color coding scrolling by day rather than just by week (only mon-fri not wed to wed) monthly view does not show color coding (JoAnn – are you sure?) 0 would be important to others – people are still using outlook to get that in meeting maker– would let you know that you set a meeting outside someone's work hours – sundial can't be configured to do that – only flags for actual meeting conflict not for non-availability automatic refresh is only 1 hour – pda synching a huge problem to get people to go to sundial used to outlook – hate that it doesn't ding when a meeting is coming up can't alter a meeting that someone else has proposed – change meeting title or meeting is cancelled and you can't take it off ability of tool to have the info made available to other systems and have other systems populate the calendar (e.g.
Load more

Recommended publications
  • 2010 Survey Results
    IT SERVICES 2010 Client Satisfaction Survey March, 2010 Acknowledgements The Stanford IT Services Client Satisfaction Team consisted of the following: Jan Cicero, Client Support Alvin Chew, Communication Services Liz Goesseringer, Business Services Tom Goodrich, Client Support Jim Knox, Facilitator, Client Support Phil Reese, Research Computing Nancy Ware, Strategic Planning Bryan Wear, Computing Services Brian McDonald, MOR Associates Chris Paquette, MOR Associates Alexis Bywater, MOR Associates MOR Associates, an external consulting firm, acted as project manager for this effort, analyzing the data and preparing this report. MOR Associates specializes in continuous improvement, strategic thinking and leadership development. MOR Associates has conducted a number of large-scale satisfaction surveys for IT organizations in higher education, including MIT, Northeastern University, the University of Chicago, and others. MOR Associates, Inc. 462 Main Street, Suite 300 Watertown, MA 02472 tel: 617.924.4501 fax: 617.924.8070 morassociates.com Brian McDonald, President [email protected] Contents Introduction. a1 Methodology . a2 Overview.of.the.Results . 1 Reading.the.Charts. 25 Customer.Service.and.Service.Attributes. 29 Research.Computing.and.IT.Services.Priorities. .33 General.Support. .41 Data.Storage.Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..51 Email.and.Webmail. 59 Calendaring. 63 Network.Services. 67 Telecommunications.Services. 73 Remote.Access . 83 Mobile.Devices . 87 Software. .89 Security. 93 Web.Services. 99 Appendix.A:.The.Full.Text.of.Written.Comments. .A-1 Appendix.B:.The.Survey.Instrument. B-. 1 Appendix.C:.Other.Observations . .C-1 Stanford Information Technology Services 2010 Client Survey • Introduction | a1 Introduction This report provides a summary of the purposes, the methodology and the results of the client satisfaction survey sponsored by Stanford Information Technology Services in March, 2010.
    [Show full text]
  • Calendar Quick Start Using Outlook Web Application (OWA) 1 Signing
    Calendar Quick Start using Outlook Web Application (OWA) Signing In • Point your browser to: email.fhda.edu 1 • Select either private or public computer. If you are the only person who has access to the computer it is private. With the private version, the system will allow a longer period of inactivity before signing you out. • Leave the box next to “User light version…” unchecked unless you are visually impaired or are using a very old version of your browser. • Enter you 8-digit Campus Wide ID (CWID) and the password you use to sign into MyPortal. Some basics: 1. E-mail and calendar are completely integrated. A meeting invitation will generate an e- mail that appears in your inbox and displays on your calendar. 2. Right clicking (Control click on a Mac) will often display a menu that contains the action you are looking for. 3. Moving your mouse over an icon will display the icon’s function. 4. Icons without a down-arrow next to them do only one thing. There is no drop-down menu. 5. Clicking on an icon or title can produce something different than when you click on the down arrow next to it. For example clicking on New in the menu bar will bring up the form to create a new e-mail. However clicking on the down arrow to its right will display a list of options. 6. Arrows pointing to the right are used to expand and collapse lists. In the example to the right, the solid arrow shows that Ann Beebe’s list of files is expanded, but the Inbox folder is collapsed.
    [Show full text]
  • The Application Usage and Risk Report an Analysis of End User Application Trends in the Enterprise
    The Application Usage and Risk Report An Analysis of End User Application Trends in the Enterprise 8th Edition, December 2011 Palo Alto Networks 3300 Olcott Street Santa Clara, CA 94089 www.paloaltonetworks.com Table of Contents Executive Summary ........................................................................................................ 3 Demographics ............................................................................................................................................. 4 Social Networking Use Becomes More Active ................................................................ 5 Facebook Applications Bandwidth Consumption Triples .......................................................................... 5 Twitter Bandwidth Consumption Increases 7-Fold ................................................................................... 6 Some Perspective On Bandwidth Consumption .................................................................................... 7 Managing the Risks .................................................................................................................................... 7 Browser-based Filesharing: Work vs. Entertainment .................................................... 8 Infrastructure- or Productivity-Oriented Browser-based Filesharing ..................................................... 9 Entertainment Oriented Browser-based Filesharing .............................................................................. 10 Comparing Frequency and Volume of Use
    [Show full text]
  • Installation Guide Meeting Maker
    Enterprise Scheduling & Calendaring Meeting Maker Installation Guide 010-MAN-0560 Copyright © 1999 by ON Technology Corporation. All rights reserved worldwide. Second Printing: June 1999 Information in this document is subject to change without notice and does not represent a commitment on the part of ON Technology. The software described in this document is furnished under a license agreement and may be used only in accordance with that agreement. This document has been provided pursuant to an agreement containing restrictions on its use. This document is also protected by federal copyright law. No part of this document may be reproduced or distributed, transcribed, stored in a retrieval system, translated into any spoken or computer language or transmitted in any form or by any means whatsoever without the prior written consent of: ON Technology Corporation One Cambridge Center Cambridge, MA 02142 USA Telephone: (617) 374 1400 Fax: (617) 374 1433 ON Technology makes no warranty, representation or promise not expressly set forth in this agreement. ON Technology disclaims and excludes any and all implied warranties of merchantability, title, or fitness for a particular purpose. ON Technology does not warrant that the software or documentation will satisfy your requirements or that the software and documentation are without defect or error or that the operation of the software will be uninterrupted. LIMITATION OF LIABILITY: ON Technology's aggregate liability, as well as that of the authors of programs sold by ON Technology, arising from or relating to this agreement or the software or documentation is limited to the total of all payments made by or for you for the license.
    [Show full text]
  • Information Technology 2000-2001 Activities Report
    Virginia Tech Vice President for Information Technology Annual Report 2000 - 2001 Information Technology & Services for Higher Education Virginia Polytechnic Institute and State University Mission ............................................................................................................................... 1 Goals................................................................................................................................... 1 Structure............................................................................................................................. 1 Financial Summary ........................................................................................................... 2 Highlighted IT Individuals ................................................................................................ 3 Information Systems and Computing ........................................... 8 Information Systems & Computing (ISC) is Comprised of the Following Operational Areas:.................................................................................................................................. 9 Overview:......................................................................................................................... 9 Direct Services to Individuals: Students, faculty, Staff, and Friends of the University 10 Electronic Services........................................................................................................ 10 Direct Support of Information Technology Services..................................................
    [Show full text]
  • Draft ODIN Delivery Order Requirements ***Master***
    CONTRACT NNL07AA69D (Contract) The following information has been determined to be exempt from disclosure and has been deleted from the contract: • Pages 2&3 of 181: Computer Seat RTS Charge per seat • Page 5 of 181: Asset Transition Charge • Page 30&31 of 181: Quantities/Rates under Virtual Team Meeting (VTM) Seat Clarifications • Page 96 of 181: The Profit Rate • Pages 98&99 of 181: Labor Hour Burdened Rates • Page 101 of 181: Rates in Section 16 • Page 138 of 181: Computer Seat Prices • Page 142 of 181: Rate in 66d • Page 148 of 181: Commercial Telephone Service Costs The deleted material is exempt from disclosure under 14 C.F.R. 1206.300(b)(4) which covers trade secrets and commercial or financial information obtained from a person and privileged and confidential information. It has been held that commercial or financial material is “confidential” for purposes of this exemption if its disclosure would be likely to have either of the following effects: (1) impair the Government’s ability to obtain necessary information in the future; or (2) cause substantial harm to the competitive position of the person from whom the information was obtained, National Parks and Conservation v. Morton, 498 F2.d 765 (D.C. Cir. 1974). 02/02/2002 21:05 3013522620 LMIT ENTERPRISE SOL PAGE SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITIONNUMBER P4GE PAoGE(S) See Block 25 Below. 1 182 OFFEROR TO COMPLETE BLOCKS 12, 17 23. 24, & 30 2. M~~lerCONTRACT NO. 3 AWARD/EFFECTIVECATE 4 ORDERNUMBER ! 6 SOLICITIITIONNO. S SOLICITATIONISSUE DATE NASS-98145 A riJ 1,2007 NNL07AA69D CODE ARMD DO3 December 18, 2006 7 FOR SOLICrrATION J NIIM~ b.
    [Show full text]
  • Meeting Maker Best Practices
    Meeting Maker Best Practices Chris Johnson Technical Support Specialist Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Solutions for Common Challenges Challenge: • “I can’t see my most up-to-date calendar when I use Meeting Maker from off campus.” • Log into VPN before starting Meeting Solution: Maker, this creates a secure connection • Use the MM Web client at https://meetingmaker.northwestern.edu/ mmwebclient/ Solutions for Common Challenges • “Why am I experiencing… Challenge: – inability to print my calendar and events correctly?” – a reset of the format changes I’ve made?” – regular crashes of the program?” – timeouts with the Web client?” Solution: • The Meeting Maker vendor released a fix for many of these bugs, version 8.5.3b171 • Available on the NUIT Web site http://www.it.northwestern.edu/software/ staff/dept/meetingmaker/ Solutions for Common Challenges Challenge: • “This version seems to open and close more slowly than the previous version.” • Your patience is required on this one! Solution: • The Meeting Maker vendor is aware of the issue and tells NUIT that every new version of MM will indeed be slower than you are used to Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Get Familiar with Meeting Maker Help Provides step-by-step
    [Show full text]
  • Ecommunicator
    N O R T H W E S T E R N U N I V E R S I T Y I N F O R M A T I O N T E C H N O L O G Y WINTER 2 0 0 5 N O. 1 ecommunicaFor staff interested in using technology that impactstor their work environment. Behind the Scenes: Bringing University Administrative Systems to Life! Have you ever watched the credits roll at the end of a movie? It’s amazing to see how many people it takes to create a blockbuster production. Everyone on the film crew has different jobs, working “behind the scenes” for the same goal . to bring the project to life! Minus the Hollywood glitz, Northwestern’s Information Technology Management Systems (ITMS) team works in much the same way—behind the scenes every day to keep essential University administrative systems running smoothly. If your job involves accessing functions such as payroll, job tracking, registration, or student accounts, or you have enjoyed the convenience of being able to update your directory information, view your paycheck, or review your benefits online, then you are being supported by Management Systems. “We think of ourselves as part of a much larger team within Northwestern,” said Betty Brugger, director of Management Systems. “Collaboration with other departments is essential. The varied talents, skills and interests of those we partner with help us to achieve optimal results.” Major Blockbuster Releases Management Systems’ primary customers are central administrative offices and administrative units of schools and divisions. Among the major initiatives Management Systems has helped develop and maintain for the University are the Human Resources Information System (HRIS), Electronic Time Entry System (ETES), and Student Enterprise System (SES).
    [Show full text]
  • Proposal for Aventri Intelligent Meeting & Event Management Software
    13 Marshall St. Norwalk CT 06854 www.aventri.com MEETING AND EVENT MANAGEMENT SOFTWARE OVERVIEW Prepared by Kathleen Roberge Chief Revenue Officer, Aventri PROPOSAL OUR VALUE PROPOSITION The unique offering and opportunities from Aventri help reduce total cost of ownership (TCO) and enable future growth. These two points and more have been outlined and considered extensively through each part of this proposal. A fundamental question we would pose in helping you decide would be this: would you prefer a partner that has dedicated the majority of its resources to creating, developing and seeking perfection for its product, or a partner that’s reasonably content with its product and pours all its money and resources into marketing and promoting it? Now there’s nothing wrong with marketing, but it doesn’t help Aventri successfully improve the quality of its meetings program or end-to-end event management activities. Our obsession with product perfection means we are working every day to enhance our product and have our customer base share in the results. It is this mindset that allowed us to record a 90+% renewal rate and maintain lasting relationships with organizations like Dell, Amway, Aveda, Colombia University, and The Financial Times, to name a few. It is this same mindset that pushes Aventri to constantly seek added functionality to our already- robust system. We introduce new features every two weeks to ensure the platform is constantly evolving and these updates are available instantly to our clients as part of their subscription. We bring our expertise as former event planners and event strategists to the table and offer our expertise to help you realize your vision and enable future growth.
    [Show full text]
  • BG News (Student Newspaper) University Publications
    Bowling Green State University ScholarWorks@BGSU BG News (Student Newspaper) University Publications 4-21-2008 The BG News April 21, 2008 Bowling Green State University Follow this and additional works at: https://scholarworks.bgsu.edu/bg-news Recommended Citation Bowling Green State University, "The BG News April 21, 2008" (2008). BG News (Student Newspaper). 7921. https://scholarworks.bgsu.edu/bg-news/7921 This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License. This Article is brought to you for free and open access by the University Publications at ScholarWorks@BGSU. It has been accepted for inclusion in BG News (Student Newspaper) by an authorized administrator of ScholarWorks@BGSU. ESTABLISHED 1920 A daily independent student press serving THE BG NEWS the campus and surrounding community Monday April 21,2008 Univ. senior Volume 101. Issue 143 WWWBGNEWSCOM publishes Yale student's art project short stories 'tests' abortion By Kelly M.tz Reporter A senior art major sparked a community Kenny Rogers Ir. is not just a uproar when she senior at the University; he is also a published writer. allegedly impregnated Rogers sent "Thoughts in herself and then induced Italics" to Publish America in abortions as often as January, and as of last month, the book was searchable as a pub- possible over a nine- lished work on Amazon.com. month period for a "When 1 was a school project. The kid. I wanted to controversial tapes show be a writer, but I was young and her in the shower, stupid and didn't bleeding into a cup think writers are | Pa* 3 remembered," he said.
    [Show full text]
  • Using Skype for Business for Virtual Office Hours
    Using Skype for Business for Virtual Office Hours Skype for Business is a communications platform that allows you to interact with your colleagues and students using instant messaging (IM), audio and video conversations, and Skype for Business Meetings. It runs on Windows and Mac operating systems, mobile devices and the web. The web application has limited setup options that prevent you from restricting access and recording your meetings. It is prudent to restrict access to your virtual room to avoid interruptions if you are discussing an issue with a student, and you do not have to worry about students using the room as a group chat when you are not present. Therefore, you should use the desktop version because the meeting options are more robust and stable, and you have the option to record your office hours. Scenarios There are a variety of scenarios for creating a Skype online meeting using the Outlook client (Outlook on your desktop) and Outlook for web and entering the meeting room using the Skype for Business client and the Skype for Business web application. 1. You can create Skype online meetings using both platforms for Outlook (web and desktop) 2. You only have a full set of meeting options when you create an online meeting using the Outlook client. Meeting options are limited if you create a Skype online meeting from the web application. 3. You can generate a link to the online meeting room without saving or adding attendees in both platforms. However, if you want to save the meeting, you must add yourself as an attendee in the client.
    [Show full text]
  • Importing Into Mentor's Schedule Tool
    LaGrange College Instructional Technology Importing events into the Mentor Schedule Tool Mentor’s schedule tool allows users to import events into the schedule tool from exported files from Microsoft Outlook, Meeting Maker or from a generic spreadsheet file. A template for the spreadsheet file can be downloaded from Mentor, or a template file in Excel format can be downloaded from the IIT website. It should be noted if errors are made in the import process; the imported events must be deleted individually. Removing the Schedule tool and then adding it back to the course site does not erase the data contained in the tool. Users should test the import process in a test course or a project site prior to bring the events into a live course site. By default, Mentor course sites do not have Schedule Import turned on. To make this possible Log into Mentor and enter the appropriate course site. Within the site, click on the Schedule tool. At the top of the Schedule tool, click on Permissions Add the import events permission to the Instructor role. Click on Save to make the change effective. Now import has been added to the list of options at the top of the schedule tool. Click on it and you will see the three options Microsoft Outlook, Meeting Maker and Import from Generic calendar import (comma separate values). Import using the Excel Template: A template for importing events from an excel spreadsheet has been created from the Generic Import Template provided with Mentor. If you wish to use the template directly from Mentor (for instance if you don’t use Excel), the directions for the modifications for Excel are listed at the end of this document.
    [Show full text]