INT020 Get to know Content Home How to 01 06 IATA Codes LATAM Private Fares COVID Safety Branded Fares 02 Baggage Partners 03 About Debit Memo Policy North American Gateways Canada to South America Countries Served Sustainability Fleet 07

Entertainment Industry Cabins 08 04 Premium Premium Economy LATAM Charters LATAM+ 09 Economy Class Configuration & Seat Specs 10 Group Requests

05 Travel Experience 11 Contact us Get to know LATAM

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01 Home Cabins 06 How to 08 Entertainment 04 Premium Business Class IATA Codes Industry Premium Economy Private Fares 02 COVID Safety LATAM+ Branded Fares Economy Class Baggage 09 LATAM Charters Configuration & Seat Specs Partners 03 About Debit Memo Policy North American Gateways 10 Group Requests Canada to South America 05 Travel Experience Countries Served 07 Sustainability Fleet 11 Contact us LATAM GROUP 01 02 03

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01 Home New ways to fly, new safety measures. Safety protocols on a connecting flight. 02 COVID Safety 03 About North American Gateways Canada to South America COVID Countries Served Fleet Safety 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs INT020 INT020 05 Travel Experience 06 How to New LATAM Security Measures We are ready to transport IATA Codes the COVID-19 vaccines for free Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests

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01 Home 02 COVID Safety COVID 03 About North American Gateways Safety Canada to South America Countries Served Fleet Looking after the health and wellbeing of our 04 Cabins Premium Business Class passengers, is always our utmost priority.Learn Premium Economy more about our safety and hygiene measures LATAM+ to prevent the spread of COVID-19 during the Economy Class Configuration & Seat Specs passenger’s flight experience. 05 Travel Experience

06 How to Boarding and disembarking: IATA Codes Private Fares we have adjusted our boarding and disembarking Branded Fares Baggage Partners Empty Seat: Debit Memo Policy whenever possible, we will leave the middle seat empty to facilitate social distance between passengers. 07 Sustainability 08 Entertainment Industry Ventilation systems: 09 LATAM Charters our aircrafts are equipped with an air recirculation system 10 Group Requests that renews the air inside thecabin every 3 minutes using HEPA (High Efficiency Particulate Air) filters, which 11 Contact us removes99.97% of the particles. INT020Content

01 Home 02 COVID Safety COVID 03 About North American Gateways Safety Canada to South America Countries Served Fleet Cabin Hygiene: 04 Cabins Premium Business Class we have defined proactive and regular cleaning Premium Economy procedures throughout the cabin. Additionally, we are LATAM+ providing hand sanitizer in all our aircraft. Economy Class Configuration & Seat Specs Crew Protocols: 05 Travel Experience to avoid possible contagion, we adjusted our crew 06 How to protocolswhich include the use of masks of all of our crew IATA Codes members. Private Fares Branded Fares Baggage Catering: Partners we simplified our food services by minimizing the handling Debit Memo Policy of items and have limited eachservice to only one 07 Sustainability interaction. 08 Entertainment Industry Materials: 09 LATAM Charters as a preventive measure and to reduce unnecessary 10 Group Requests contact, our crew will only distribute amenities upon 11 Contact us passenger request. Additionally, items in the seat pockets have been removed. process to avoid crowding. Nuestra Empresa Nuestra historia INT020Content

01 Home 02 COVID Safety COVID 03 About North American Gateways Safety Canada to South America Countries Served Fleet Recommendations for our passengers: 04 Cabins Premium Business Class Premium Economy Use online check-in and choose todownload a digital LATAM+ boarding pass. Economy Class Configuration & Seat Specs Arrival to the airport should beat least 4 hours prior to 05 Travel Experience thescheduled departure time forinternational flights. 06 How to IATA Codes At the airport, use ourself-service stations(where Private Fares available). Branded Fares Baggage Partners When approaching the check-in orbag drop counters, do Debit Memo Policy so by yourself(without friends or family members). 07 Sustainability 08 Entertainment Industry Once on the plane, remain seated and avoid moving throughout the cabin. 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa Nuestra historia INT020Content

01 Home 02 COVID Safety COVID 03 About North American Gateways Safety Canada to South America Countries Served Fleet Recommendations for our passengers: 04 Cabins Premium Business Class Premium Economy Maintain social distancing in the waiting area,while LATAM+ boarding, deplaning, passport controland at the baggage Economy Class carousel areas. Configuration & Seat Specs

05 Travel Experience The use of a mask ismandatory at all times 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests For more information, please visit latam.com/coronavirus

11 Contact us Further, together. About LATAM

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Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs AIR001 AIR001 TRA064 AIR012 05 Travel Experience North American Canada to South Countries Fleet 06 How to Gateways America Served IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety North American 03 About AIR001Gateways North American Gateways Canada to South America Countries Served Fleet Country City / Airport Non-Stop flights to: 04 Cabins Premium Business Class Boston – BOS Premium Economy Brazil LATAM+ New York – JFK Economy Class Configuration & Seat Specs Brazil 05 Travel Experience Orlando – MCO Chile USA 06 How to Peru IATA Codes Brazil Chile Private Fares – MIA Branded Fares Baggage Peru Partners Chile Los Angeles – LAX Debit Memo Policy Peru Brazil 07 Sustainability Mexico City – MEX Chile Peru 08 Entertainment Industry Mexico Brazil 09 LATAM Charters Cancun – CUN Chile Peru 10 Group Requests Chile Dominican Republic Punta Cana – PUJ 11 Contact us Peru INT020Content

01 Home 02 COVID Safety Canada to South America 03 About AIR001with LATAM North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM offers a wide range of connections from Canada to LATAM+ our North American gateways. Thru-fares are available using Economy Class domestic-Canada and fights to the US, Mexico and Dominican Configuration & Seat Specs Republic with: 05 Travel Experience 06 How to • WestJet (Code-share and interline) IATA Codes • (Interline) Private Fares • Delta (Codeshare and interline) Branded Fares Baggage • United (Interline) Partners • AeroMexico (Interline) Debit Memo Policy

07 Sustainability You can mix-and-match carriers and routings on either bound! 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety Countries 03 About TRA064Served North American Gateways Canada to South America Countries Served Fleet Long-Haul Continent Country Domestic Regional 04 Cabins NON-STOP 1-STOP CONNECTION Premium Business Class Argentina Premium Economy Bolivia LATAM+ Economy Class Brazil Configuration & Seat Specs Chile 05 Travel Experience Colombia South Ecuador 06 How to America Paraguay IATA Codes Peru Private Fares Branded Fares Uruguay Baggage Falkland Partners Islands Debit Memo Policy / Islas Malvinas 07 Sustainability Cuba 08 Entertainment Industry Dominican North Republic America 09 LATAM Charters Mexico 10 Group Requests USA Central Costa Rica 11 Contact us America

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01 Home 02 COVID Safety Countries 03 About TRA064Served North American Gateways Canada to South America Countries Served Fleet Long-Haul 04 Cabins Continent Country Domestic Regional NON-STOP 1-STOP CONNECTION Premium Business Class Premium Economy England LATAM+ France Economy Class Configuration & Seat Specs Europe Germany 05 Travel Experience Italy Spain 06 How to IATA Codes Asia Israel Private Fares South Africa Branded Fares Africa Baggage Australia Partners New Debit Memo Policy Oceania Zealand 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served With an average age of 7.5 years, LATAM features one of Fleet the youngest feets in the region. 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy Capacity: 410 passengers 07 Sustainability Length: 73.08mts / 214ft 08 Entertainment Industry Wingspan: 64.80mts / 209ft 09 LATAM Charters Maximum takeoff weight: 346,544kg / 382ton 10 Group Requests Emergency exit: 10 11 Contact us Toilet facilities: 10

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01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Boeing 787-9 - Dreamliner Partners Capacity: 303-304 passengers Debit Memo Policy Length: 63mts / 207ft 07 Sustainability Wingspan: 60mts / 197ft 08 Entertainment Industry Maximum takeoff weight: 251,360kg / 277ton 09 LATAM Charters Emergency exit: 8 Toilet facilities: 8 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Boeing 787-8 - Dreamliner Partners Capacity: 247 passengers Debit Memo Policy Length: 56.72mts / 186ft 07 Sustainability Wingspan: 60.13mts / 197ft 08 Entertainment Industry Maximum takeoff weight:227.930kg / 251ton 09 LATAM Charters Emergency exit: 8 Toilet facilities: 6 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage -300 Partners Capacity: 221-238 passengers Debit Memo Policy Length: 54.2mts / 177ft 07 Sustainability Wingspan: 47.16mts / 155ft 08 Entertainment Industry Maximum takeoff weight:184611kg / 203ton 09 LATAM Charters Emergency exit: 8 Toilet facilities: 6-7 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Airbus 321 Partners Capacity: 220-224 passengers Debit Memo Policy Length: 44,51mts / 144ft 07 Sustainability Wingspan: 35,8mts / 117ft 08 Entertainment Industry Maximum takeoff weight: 89000kg / 98ton 09 LATAM Charters Emergency exit: 8 Toilet facilities: 3 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Airbus 320-200 Partners Capacity: 168-180 passengers Debit Memo Policy Length: 44,51mts / 146ft 07 Sustainability Wingspan: 34,10mts / 112ft 08 Entertainment Industry Maximum takeoff weight: 77000kg / 84ton 09 LATAM Charters Emergency exit: 8 Toilet facilities: 3 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About AIR012Fleet North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Airbus 319 Partners Capacity: 144 passengers Debit Memo Policy Length: 33,84mts / 111ft 07 Sustainability Wingspan: 34,10mts / 112ft 08 Entertainment Industry Maximum takeoff weight: 70000kg / 77ton 09 LATAM Charters Emergency exit: 6 Toilet facilities: 2-3 10 Group Requests 11 Contact us 01 02 03

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01 Home Premium Business Class 02 COVID Safety All LATAM Airlines wide body aircrafts 03 About feature full-fat-bed seats (180 degrees) North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage NEW Premium Business Partners Class Cabin Debit Memo Policy 07 Sustainability 1-2-1 cabin confguration and new seat, already available in most 08 Entertainment Industry fights to North America and Europe 09 LATAM Charters The most private, comfortable and exclusive fying experience to 10 Group Requests South America. 11 Contact us

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01 Home 02 COVID Safety 03 About North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Premium Business Class Cabin (V2) Partners Debit Memo Policy 2-2-2 confguration currently being phased out and 07 Sustainability replaced with the new 1-2-1 cabin confguration and seat 08 Entertainment Industry Featuring our multiple-award-winning spacious and 09 LATAM Charters comfortable 180 degree bed 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Cabin available in all regional and domestic fights 03 About within South America and select medium-haul North American Gateways destinations (A319/320/321 aircrafts) Canada to South America RBD’s: W & P Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes NEW! Premium Economy Class Cabin Private Fares Branded Fares Baggage • Access to LATAM’s VIP lounges ( applicable to regional Partners country-to-country within South America fights) Debit Memo Policy • Faster boarding and deplaning 07 Sustainability • First 3 rows of the aircraft 08 Entertainment Industry • Blocked middle seat • Special food and beverage menu 09 LATAM Charters • Dedicated overhead bins 10 Group Requests • Additional baggage allowance 11 Contact us • Additional mileage accrual

Nuestra Empresa LATAM en cifras

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01 Home LATAM+ Preferential Seats 02 COVID Safety Seats available in all LATAM fights offering extra 03 About legroom, dedicated overhead bins and faster boarding North American Gateways and deplaning Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage LATAM+ Partners Debit Memo Policy Extra comfort for a small additional fee - Bookable on the GDS or 07 Sustainability through LATAM.com 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home Economy Class 02 COVID Safety 03 About North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Award-winner Economy Class Cabin Partners Debit Memo Policy • Entertainment system on every fight (in-seat or via WIFI) 07 Sustainability • Complimentary meals 08 Entertainment Industry • Complimentary alcoholic and non-alcoholic beverages • Spacious modern aircraft 09 LATAM Charters • Oversized overhead bins (B787, A350 and B777) 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Confguration 03 About FFP011& Seat Specs North American Gateways Canada to South America Countries Served Fleet Aircraft Cabin Conf. Flat Bed Pitch Length Width 04 Cabins J 2-2-2 Y 75 72 23 Premium Business Class B787-8 Premium Economy Y 3-3-3 30-31 17 LATAM+ J 2-2-2 Y 74 72 23 Economy Class B787-9 (V1) LATAM+ 3-3-3 35 17 Confguration & Seat Specs Y 3-3-3 31-32 17 05 Travel Experience J 1-2-1 Y 45 77 24 B787-9 LATAM+ 3-3-3 35 17 06 How to (NEW) Y 3-3-3 31-32 17 IATA Codes Private Fares J 1-2-1 Y 45 76 23 Branded Fares B777-300 ER LATAM+ 3-4-3 35 17 Baggage Y 3-4-3 31-32 17 Partners J 1-2-1 Y 45 78 20 Debit Memo Policy B767-300 ER LATAM+ 2-3-2 35 18 07 Sustainability Y 2-3-2 31-32 18 PY 2-2* 29-34** 18 08 Entertainment Industry A319 / 320 / LATAM+ 3-3 30-33** 18 321 09 LATAM Charters Y 3-3 29-30** 18

10 Group Requests J: Premium Business Class / LATAM+: Premium seating / PY: Premium Economy Class / Y: Economy Class *Middle seat blocked 11 Contact us ** Depending on specifc aircraft/country confguration

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01 Home 02 COVID Safety Travel 03 About AIR001Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Modern Aircrafts LATAM+ Economy Class Configuration & Seat Specs With an average age of 7.5 years, LATAM features one of the most modern feets in the world. 05 Travel Experience

06 How to Passengers get to fy the most comfortable and technologically IATA Codes advanced aircrafts such as the , B777 or Private Fares Branded Fares A320 NEO. Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About CAT004Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy F&B LATAM+ Economy Class Configuration & Seat Specs • Delicious meals in all our long-haul fights. 05 Travel Experience • Passengers in Economy Class can choose from 2 meal options 06 How to for dinner, lunch and breakfast (depending on the fight time) IATA Codes Private Fares Branded Fares • Our award-winning wines are handpicked by Hector Vergara, Baggage the only sommelier in South America. Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About IFE004Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Entertainment - LATAM Play LATAM+ Economy Class Configuration & Seat Specs LATAM Play, the most awarded entertainment system platform in the region, is available in all our fights. 05 Travel Experience

06 How to In long-haul fights, passengers enjoy in-seat entertainment IATA Codes screens as well as free-of-charge headphones. Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About Experience North American Gateways IFE038 Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Entertainment - LATAM Play LATAM+ Economy Class Configuration & Seat Specs In narrow-body aircrafts fights (A320 family), passengers can access LATAM Play through their personal mobile devices 05 Travel Experience or tablets by connecting to the aircrafts’ WIFI entertainment 06 How to network and going to “play.latam.com” in the browser (Safari or IATA Codes Chrome). Private Fares Branded Fares Baggage Access to dozens of movies, TV series, music and games, is Partners completely free of charge for all passengers. Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety Travel 03 About CAT001Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM VIP Lounges LATAM+ Economy Class Configuration & Seat Specs Modern and spacious lounges available in Bogota, , , and Miami; for Premium Business and 05 Travel Experience Premium Economy Class passengers. 06 How to IATA Codes Our lounges feature an extensive variety of food and beverages, Private Fares Branded Fares entertainment areas for all ages, sleeping pods (SCL), relaxing Baggage areas, showers, meeting rooms and a lot more. Partners Debit Memo Policy LATAM passengers can also take advantage of an extensive 07 Sustainability number of partner lounges worldwide. 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About SIG158Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Amenity Kits LATAM+ Economy Class Configuration & Seat Specs Useful amenity kits featuring L’Occitane products 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About IFE002Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy High-Speed Internet LATAM+ Economy Class Configuration & Seat Specs LATAM is currently installing high-speed internet on the A320 feet. 05 Travel Experience

06 How to Powered by Gago’s 2KU latest technology, passengers can IATA Codes choose different data packages; from texting to streaming all at Private Fares Branded Fares affordable pricing. Baggage Partners Service is currently available in some of our aircraft based in Debit Memo Policy Brazil, operating domestic and regional fights. 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Travel 03 About SIG144Experience North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Mattress Pads LATAM+ Economy Class Configuration & Seat Specs Mattress pads in every Premium Business Class seat by Coco-Mat, a renowned Greek premium mattress 05 Travel Experience manufacturer. 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us 01 02 03

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01 Home How to 02 COVID Safety Questions on how to sell LATAM? 03 About Check out our tutorials) North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ INT042 INT017 INT017 SIG069 Economy Class LATAM IATA Code Published Fares Private Fares: Branded Fares Configuration & Seat Specs (Coming soon) TMC leisure nets 05 Travel Experience (long-haul, domestic and re- gional) 06 How to Commissionable Private fares IATA Codes (coming soon) Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability SIG135 INT025 INT017 TRA010 08 Entertainment Industry 09 LATAM Charters Baggage: Partners: Partners: Destinations Allowance and fees Codeshare and interline fights Codeshare and interline fights (Coming soon) 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About INT042LATAM IATA Code North American Gateways Canada to South America Countries Served Fleet Code Plate Countries 04 Cabins Premium Business Class LA 45 Brazil / Chile / Colombia / Paraguay / Peru Premium Economy XL 462 Ecuador LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Published Fares 03 About INT017(Coming soon) North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About INT017Private Fares North American Gateways Canada to South America Countries Served Fleet Learn more about private fares that might be available to your 04 Cabins agency. Premium Business Class Premium Economy Note that these fares are only available for leisure purposes and LATAM+ are available to applicable leisure IATA’s and/or PCC’s Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to Leisure NET fares & LATAM Airpass - NEW! IATA Codes Private Fares Find all details below about our long-haul dynamic (CAT) and Branded Fares Baggage fxed discounted fares as well as our LATAM Airpass for domestic Partners and regional fights; designed for the leisure side of your business, Debit Memo Policy allowing unlimited markup! 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Dynamic (CAT) - automatic discount from published 03 About INT017Long-haul fights (USA & Canada) North American Gateways Canada to South America Countries Served Fleet Commission/Markup Fares are NET and can be marked up without a limit - non-commissionable 04 Cabins Premium Business Class Account code As per your companie’s requirements - please contact your help desk or LATAM account manager to check the code (if any) Premium Economy Farebasis/Designator ********/TTOO LATAM+ Economy Class Type of passenger Discounted promotional fares for any purpose or type of passenger Configuration & Seat Specs Type of flight Long-haul - Round Trip - Open Jaw permitted 05 Travel Experience Origin All USA and Canada Destination Argentina / Bolivia / Brazil / Chile / Colombia / Ecuador / Peru / Paraguay / Uruguay 06 How to “LA: Argentina / Bolivia / Brazil / Chile / Colombia / Peru / Paraguay / Uruguay IATA Codes LATAM booking IATA Codes Private Fares XL: Ecuador” Branded Fares US Feeders DL / B6 / UA / AS Baggage Canadian feeders WS / AC / DL Partners Debit Memo Policy Thrufares from Canada via MIA / MCO / JFK / BOS / LAX / CUN / MEX / PUJ 07 Sustainability Cabin Economy Class and Premium Business Class “- Economy: G / O / Q / N / S / X / V / L / M Class/RBD 08 Entertainment Industry - Business: I / D” 09 LATAM Charters Advance purchase 14 Days 10 Group Requests Minimum stay 3 or SUN Maximum stay 90 days 11 Contact us INT020Content

01 Home 02 COVID Safety Dynamic (CAT) - automatic discount from published 03 About INT017Long-haul fights (USA & Canada) North American Gateways Canada to South America Countries Served Fleet Stopovers/Transfers 2 free 04 Cabins - MIA / MCO / JFK / BOS / LAX: 30 days Premium Business Class Ticket time limit Premium Economy - Rest of USA and Canada: Depending on feeder carrier rules LATAM+ Season All Economy Class - Economy: First change free / then USD 200 before departure / not permitted after departure Configuration & Seat Specs Changes - Business: First change free / then USD 300 before departure / not permitted after departure 05 Travel Experience - Economy: Penalty of USD 200 before departure / non-refundable after Refunds - Business: Penalty of USD 300 before departure / non-refundable after 06 How to - Economy: 1 checked bag / 1 carry-on / 1 handbag IATA Codes Baggage Private Fares - Business: 2 checked bags / 1 carry-on / 1 handbag Branded Fares Seat selection Included Baggage Fares apply when LONG-HAUL/OVER-THE-WATER fights are operated by LATAM S.A. (LA), LATAM Chile (LA), LATAM Peru (LA) and Partners Restrictions LATAM Ecuador (XL) Debit Memo Policy Other rules/restrictions may apply, see GDS Rules Display 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Fixed price nets 03 About INT017Long-haul fights (USA only) North American Gateways Canada to South America Countries Served Fleet Commission/Markup Fares are NET and can be marked up without a limit - non-commissionable 04 Cabins Premium Business Class Account code As per your companie’s requirements - please contact your help desk or LATAM account manager to check the code (if any) Premium Economy LATAM+ Farebasis/Designator **0PPWOS Economy Class Type of passenger Leisure passengers Configuration & Seat Specs Type of flight Long-haul - Round Trip - Open Jaw permitted 05 Travel Experience Origin LATAM USA gateways: MIA / MCO / JFK / BOS / LAX 06 How to Destination LIM / SCL / RIO / SAO / BUE / GYE / BOG IATA Codes LA: Argentina / Bolivia / Brazil / Chile / Colombia / Peru / Paraguay / Uruguay LATAM booking IATA Codes Private Fares XL: Ecuador Branded Fares Baggage US Feeders Not applicable - only originating in MIA / MCO / JFK / BOS / LAX Partners Canadian feeders Not applicable - only originating in MIA / MCO / JFK / BOS / LAX Debit Memo Policy Thrufares from Canada via Not applicable - only originating in MIA / MCO / JFK / BOS / LAX 07 Sustainability Cabin Economy Class 08 Entertainment Industry Class/RBD Economy: N 09 LATAM Charters Advance purchase 14 Days Minimum stay 3 or SUN 10 Group Requests Maximum stay 90 days 11 Contact us INT020Content

01 Home 02 COVID Safety Fixed price nets 03 About INT017Long-haul fights (USA only) North American Gateways Canada to South America Countries Served Fleet Stopovers/Transfers 2 free 04 Cabins Premium Business Class Ticket time limit 30 days Premium Economy Season All LATAM+ - Economy: First change free / then USD 200 before departure / not permitted after departure Economy Class Changes - Business: First change free / then USD 300 before departure / not permitted after departure Configuration & Seat Specs - Economy: Penalty of USD 200 before departure / non-refundable after Refunds 05 Travel Experience - Business: Penalty of USD 300 before departure / non-refundable after 06 How to Baggage 1 checked bag / 1 carry-on / 1 handbag IATA Codes Seat selection Included Private Fares Branded Fares Fares apply when LONG-HAUL/OVER-THE-WATER fights are operated by LATAM S.A. (LA), LATAM Chile (LA), LATAM Peru Restrictions (LA) and LATAM Ecuador (XL) Baggage Other rules/restrictions may apply, see GDS Rules Display Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety LATAM Airpass 03 About INT017Domestic and reginal South America fights North American Gateways Canada to South America Countries Served Fleet Commission/Markup Fares are NET and can be marked up without a limit - non-commissionable 04 Cabins Premium Business Class Account code Works with and without account code “SAA” Premium Economy Farebasis/Designator *****SAA LATAM+ Economy Class Type of passenger Leisure passengers Configuration & Seat Specs Type of flight Domestic and Regional South America / one-way fares 05 Travel Experience Origin All South America Destination All South America 06 How to IATA Codes LATAM booking IATA Codes LA: Argentina / Bolivia / Brazil / Chile / Colombia / Peru / Paraguay / Uruguay Private Fares XL: Ecuador Branded Fares US Feeders N/A Baggage Canadian feeders N/A Partners Debit Memo Policy Thrufares from Canada via N/A 07 Sustainability Cabin Economy Class and Premium Economy Class Class/RBD - Economy Class: L / H 08 Entertainment Industry - Premium Economy: W - Business Class: D 09 LATAM Charters Advance purchase 14 Days 10 Group Requests Minimum stay N/A 11 Contact us INT020Content

01 Home 02 COVID Safety LATAM Airpass 03 About INT017Domestic and reginal South America fights North American Gateways Canada to South America Countries Served Fleet Maximum stay N/A 04 Cabins Premium Business Class Stopovers/Transfers N/A Premium Economy Ticket time limit 30 Days LATAM+ Economy Class Season All Configuration & Seat Specs Changes - Before departure: USD 50 or 90% (whatever is lower) - After departure: Not permitted 05 Travel Experience Refunds - Before departure: USD 50 06 How to - After departure: Non-refundable IATA Codes Baggage 1 checked bag / 1 carry-on / 1 handbag Private Fares Branded Fares Seat selection Included Baggage Restrictions NON Partners Note: For international passengers arriving in Peru, it is strongly recommended to enter the LONG-HAUL ticket number Debit Memo Policy in the endorsement box, in order to exclude the “”PE””tax. 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About INT017LATAM Airpass fares North American Gateways Canada to South America Countries Served Fleet DISTANCE (MILES) USD FARES by RBD 04 Cabins Premium Business Class GROUP FROM TO L H W D Premium Economy 1 0 311 $90 $135 $155 $180 LATAM+ Economy Class 2 311 715 $115 $175 $200 $230 Configuration & Seat Specs 3 715 1119 $135 $205 $235 $270 05 Travel Experience 4 1119 1709 $150 $225 $260 $300 5 1709 - $255 $385 $440 $505 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Fare display 03 About INT017and pricing examples North American Gateways Canada to South America Countries Served Fleet Long Haul Nets 04 Cabins Premium Business Class Premium Economy IMPORTANT If the original saved fare is no longer available at time of ticketing, use the expired fare and issue using waiver code “TTOO” LATAM+ Economy Class Configuration & Seat Specs SABRE 05 Travel Experience Fare quote FQNYCSCL31DEC-[LATAM CARRIER CODE]‡UAC*[ACCOUNT/SNAP CODE]‡PV 06 How to PNR pricing WPAC*[ACCOUNT/SNAP CODE] IATA Codes AMADEUS Private Fares [ACCOUNT/SNAP CODE] Branded Fares Fare quote FQDNYCSCL/D31DEC21/A[LATAM CARRIER CODE]/R,U* Baggage PNR pricing FXX/R,U*[ACCOUNT/SNAP CODE] Partners APOLLO Debit Memo Policy Fare quote $DNYCSCL31DEC*[LATAM CARRIER CODE]}-PRI-[ACCOUNT/SNAP CODE] 07 Sustainability PNR pricing $B-[ACCOUNT/SNAP CODE] 08 Entertainment Industry 09 LATAM Charters LATAM CARRIER CODES: 10 Group Requests LA: Argentina, Bolivia, Brazil, Chile, Colombia, Paraguay, Peru and Uruguay XL: Ecuador 11 Contact us INT020Content

01 Home 02 COVID Safety Fare display 03 About INT017and pricing examples North American Gateways Canada to South America Countries Served Fleet LATAM Airpass 04 Cabins Premium Business Class Premium Economy SABRE LATAM+ Economy Class Fare quote FQLIMCUZ8JUN‡UAC*[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”]-[LATAM CARRIER CODE] Configuration & Seat Specs PNR pricing WPAC*[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”]‡XC 05 Travel Experience AMADEUS 06 How to Fare quote FQDLIMCUZ/D8JUN21/A[LATAM CARRIER CODE]/R,U*[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”] IATA Codes PNR pricing FXX/R,U*[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”] Private Fares Branded Fares APOLLO Baggage Fare quote $DLIMCUZ8JUN*[LATAM CARRIER CODE]-PRI-[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”] Partners Debit Memo Policy PNR pricing $B-[WITH OR WITHOUT ACCOUNT/SNAP CODE “SAA”] 07 Sustainability LATAM CARRIER CODES: 08 Entertainment Industry LA: Argentina, Bolivia, Brazil, Chile, Colombia, Paraguay, Peru and Uruguay 09 LATAM Charters XL: Ecuador 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About INT040Branded Fares North American Gateways Canada to South America Countries Served Fleet Download our full manual including GDS instructions. 04 Cabins > English Premium Business Class Premium Economy > Español LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About INT040Branded Fares North American Gateways Canada to South America Countries Served Fleet International route 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy Note: 07 Sustainability International Premium Economy Cabin only 08 Entertainment Industry available in fights between countries in South America. 09 LATAM Charters Premium Business Class available in selected fights 10 Group Requests withing South America, when operated by wide- 11 Contact us body aircraft. INT020Content

01 Home 02 COVID Safety 03 About INT040Branded Fares North American Gateways Canada to South America Countries Served Fleet Domestic route (within the same country) 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests * Conditions do not apply for 11 Contact us Brazil INT020Content

01 Home 02 COVID Safety 03 About INT040Branded Fares North American Gateways Canada to South America Countries Served Fleet Regional route (within South America) 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: 03 About SIG135Allowance and fees North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: 03 About SIG135Allowance and fees North American Gateways Canada to South America Countries Served Carry-On & Personal Item Fleet 04 Cabins Premium Business Class Premium Economy Carry-on LATAM+ 1 (one) piece permitted Economy Class Configuration & Seat Specs The maximum weight is 10 kilos (22 lb) in Economy and 16 kilos (35 lb) in Premium Economy or Premium Business. 05 Travel Experience The maximum dimensions are 21 in (55 cm) x 13 in (35 cm) x 9 in (25 cm) (height, depth and width), 06 How to including the pockets, wheels and handle. IATA Codes If the carry-on baggage meets these requirements but there isn’t enough room on board, we’ll check Private Fares Branded Fares the bag, free of cost. If the carry-on baggage exceeds the maximum amount, size or weight allowed, Baggage the passenger will have the option to check it for an extra fee from US $ 35 in domestic fights and Partners from US $ 70 in international fights. Debit Memo Policy 07 Sustainability Personal Item 08 Entertainment Industry It can be a purse, a laptop bag or a diaper bag. Should be placed under the seat in front unless the seat is in the frst row or an exit row. 09 LATAM Charters The maximum dimensions of the personal item are 18 in (45 cm) x 14 in (35 cm) x 8 (20 cm) (height, 10 Group Requests length and width), including the pockets, wheels, handle, etc.1 (one) piece permitted 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy Maximum permitted dimensions and weight per bag: LATAM+ • WEIGHT: Up to 50lb (23 kg) Economy Class Configuration & Seat Specs • SIZE: 158 linear cms (length + width + height). 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet Economy Class by branded fare 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet Economy Class by branded fare 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet Economy Class by branded fare 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet Economy Class by branded fare 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Checked Luggage North American Gateways Canada to South America Countries Served Fleet Premium Business and Premium Economy Class by branded fare 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Baggage: Allowance and fees 03 About SIG135Regular & Excess Luggage Pricing North American Gateways Canada to South America Countries Served Fleet 1st checked bag 2st checked bag Flights between 1st checked bag 2st checked bag +Excess weight + Excess weight 04 Cabins less than 48 less than 48 3rd item and USA/CANADA up to 48 hours up to 48 hours between 50-70 between 70-99 + Oversized Special baggage Premium Business Class hours before the hours before the above and: before the flight before the flight lb (23-32 kg) lb (32-45 kg) Premium Economy flight flight LATAM+ Economy Class ECUADOR USD 28 - 55 USD 55 - 90 USD 50 - 75 USD 110 - 150 USD 50 - 200 USD 100 USD 200 USD 100 USD 100 Configuration & Seat Specs PERU USD 28 - 55 USD 55 - 90 USD 50 - 75 USD 110 - 150 USD 50 - 200 USD 100 USD 200 USD 100 USD 100 05 Travel Experience COLOMBIA USD 35 - 55 USD 55 - 100 USD 50 - 75 USD 110 - 150 USD 50 - 100 USD 50 - 100 USD 100 - 200 USD 100 USD 100 06 How to IATA Codes REST OF SOUTH USD 35 - 55 USD 45 - 100 USD 50 - 75 USD 110 - 150 USD 50 - 200 USD 100 USD 200 USD 100 USD 100 Private Fares AMERICA Branded Fares Baggage Partners Important: The price of baggage depends on the fight date (high or low season), fare, how far in advance it’s purchased and/or the passenger’s route. Debit Memo Policy 07 Sustainability More information on baggage allowance policies: 08 Entertainment Industry > English 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Partners: 03 About INT025Codeshare and interline fights North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Partners: 03 About INT025Codeshare and interline fights North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs At LATAM, we are working hard to expand and improve the benefts for our passengers, providing an 05 Travel Experience unparalleled travel experience and the leading frequent fyer program in Latin America. 06 How to IATA Codes Partnership: Private Fares • Mutual codeshare fights Branded Fares Baggage • Frequent fyer program tier recognition Partners • Frequent fyer mileage redemption Debit Memo Policy • Frequent fyer mileage accrual 07 Sustainability • Lounge access 08 Entertainment Industry • LATAM now at Terminal 4 in JFK (Delta Terminal) allowing easier and faster connections 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety Partners: 03 About INT025Codeshare and interline fights North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests

11 Contact us Click here for latest updates and FAQ’s on the alliance INT020Content

01 Home 02 COVID Safety Partners: 03 About INT025Codeshare and interline fights North American Gateways Canada to South America Countries Served Fleet North and South American Codeshare & Interline Partners 04 Cabins Premium Business Class Premium Economy LATAM+ Feeder segment type Link to benefts Economy Class Configuration & Seat Specs Delta Air Lines Codeshare and Interline Details 05 Travel Experience 06 How to Aeromexico Interline Details IATA Codes Private Fares Branded Fares Interline Details Baggage Partners jetBlue Interline Feeder fights and thru-fares only Debit Memo Policy 07 Sustainability WestJet Codeshare and Interline Feeder fights and thru-fares only 08 Entertainment Industry 09 LATAM Charters Air Canada Interline Feeder fights and thru-fares only 10 Group Requests Azul Codeshare Details 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety Partners: 03 About INT025Codeshare and interline fights North American Gateways Canada to South America Countries Served Fleet Airlines in EMEA: 04 Cabins Premium Business Class Premium Economy Click here for more information LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety Debit Memo Policy - 03 About INT017ARC only (USA) North American Gateways Canada to South America Countries Served Fleet March 16th, 2021 04 Cabins Premium Business Class Premium Economy Dear Travel Partner, LATAM+ Based on your valuable feedback and concerns, we reviewed our internal processes and tools to offer you Economy Class a better Debit Memo (ADM) management procedure and service. Configuration & Seat Specs Effective March 15th, 2021 the following policy will be implemented in the United States; only for ARC 05 Travel Experience ADM’s: 06 How to • Memo Manager is the only channel in which LATAM will accept disputes after an ADM has been IATA Codes uploaded. Private Fares Branded Fares • In case you may need an explanation on our response to your dispute, you can reach our Sales Baggage Support team for assistance. However, if you want to respond, please do it directly through Memo Partners Manager. Debit Memo Policy • Your dedicated LATAM account manager will no longer handle or intervene with ADM disputes. 07 Sustainability • The agency will have up to 2 dispute interactions in Memo Manager. 08 Entertainment Industry • The agency must always include a full and clear explanation, attaching all relevant documentation. (Example: copy of waiver code, copy email with tour code, copy of commission contract, fight affected 09 LATAM Charters by schedule change, etc) 10 Group Requests • The timeline will be as follows: 11 Contact us INT020Content

01 Home 02 COVID Safety Debit Memo Policy - 03 About INT017ARC only (USA) North American Gateways Canada to South America Countries Served Fleet 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety Debit Memo Policy - 03 About INT017ARC only (USA) North American Gateways Canada to South America Countries Served Fleet This new policy is already published on www.latamtrade.com. 04 Cabins Premium Business Class Link: https://www.latamtrade.com/en_us/news/ADM_POLICY_LATAMs_Debit_Memos_Policy_is_updated Premium Economy For current ADMs on Memo Manager uploaded in 2021, please make sure to dispute them in the LATAM+ following 21 days for us to consider the dispute. if the ADM was uploaded in December 2020, since they Economy Class are already reaching 90 days, please proceed to pay before March 30th, to avoid plate suspension. Configuration & Seat Specs Please remember that the processes for our booking irregularities and chargebacks policies, before 05 Travel Experience generating an ADM, will not change: 06 How to • For booking irregularities, LATAM will continue sending a monthly email with a plain text fle, based IATA Codes on previous month sales; in order for you to send any additional information to avoid an ADM (e.g. Private Fares passenger passport information) Branded Fares • For Chargebacks, LATAM will continue requesting all necessary information to dispute it with the Baggage Partners passenger’s bank and we need your response within the timeframe given by the bank. Please keep Debit Memo Policy payment records for 13 months after the sale is made. If the case is won by LATAM, there will not be an ADM issued. If the case is lost, an ADM will be issued to the Agency. This can happen within a 07 Sustainability maximum of 16 months after the sale was made. 08 Entertainment Industry 09 LATAM Charters IMPORTANT: 10 Group Requests All disputes and communications regarding ADM’s must be done through ARC Memo Manager. Account managers are no longer involved in ADM management. 11 Contact us

Nuestra Empresa LATAM en cifras About LATAM

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Nuestra Empresa LATAM en cifras

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01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Watch the ofcial launch of “A Necessary Destination” (5 MAY 2021) 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet A Necessary Destination 04 Cabins Premium Business Class Our commitment to sustainability Premium Economy LATAM+ Economy Class We have put sustainability at the core of our business and Configuration & Seat Specs have therefore created a long-term strategy that we have 05 Travel Experience named “A Necessary Destination” to promote the social, environmental and economic development of the region.We 06 How to invite you to watch the event launch where you can learn IATA Codes about our projects and the path to becoming a sustainable Private Fares Branded Fares group. Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class Configuration & Seat Specs ENVIRONMENTAL 05 Travel Experience MANAGEMENT 06 How to IATA Codes We will implement a world-class Private Fares Branded Fares environmental management system that Baggage will allow us to control and mitigate our Partners environmental impacts. Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class CLIMATE Configuration & Seat Specs CHANGE 05 Travel Experience 06 How to IATA Codes We will work to offset 50% of domestic Private Fares emissions by 2030, establishing a path Branded Fares Baggage to be carbon neutral by 2050, through Partners collaborative projects to conserve and offset Debit Memo Policy iconic ecosystems in South America. 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class CLIMATE Configuration & Seat Specs CHANGE 05 Travel Experience 06 How to IATA Codes We will seek to reduce our emissions Private Fares through new technologies in our aircraft and Branded Fares Baggage the development of sustainable alternative Partners fuels. In parallel, we will promote the Debit Memo Policy “Compensate Your Trip” program, which will allow us to offer our passengers, 07 Sustainability corporate and cargo customers the option 08 Entertainment Industry of offsetting the CO2 emissions associated with their trips. In addition, LATAM will 09 LATAM Charters offset the sme amount of CO2 emissions as 10 Group Requests customers (1+1 program). 11 Contact us INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class CIRCULAR Configuration & Seat Specs ECONOMY 05 Travel Experience 06 How to IATA Codes We aim to be a zero waste-to-landfill Private Fares group by 2027. We will eliminate single-use Branded Fares Baggage plastics by 2023. Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class CIRCULAR Configuration & Seat Specs ECONOMY 05 Travel Experience 06 How to IATA Codes We will strengthen our Second Flight Plan, Private Fares an initiative through which we take care Branded Fares Baggage of the textile waste produced by changing Partners uniforms each year, transforming garments Debit Memo Policy into new products that highlight the diverse cultures of South America. 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety A Necessary Destination 03 About TRA064Our commitment to sustainability North American Gateways Canada to South America Countries Served Fleet Our “Necessary Destination” 04 Cabins Premium Business Class is based on four pillars: Premium Economy LATAM+ Economy Class SHARED Configuration & Seat Specs VALUE 05 Travel Experience 06 How to IATA Codes Our Solidarity Plane program, with 10 Private Fares years of history, will be more active than Branded Fares Baggage ever, providing free support to health needs Partners in the region, promoting environmental care Debit Memo Policy and helping in case of natural disasters. 07 Sustainability For more information click here 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us 01 02 03

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01 Home 02 COVID Safety 03 About North American Gateways SIG069 Canada to South America Countries Served Entertainment Industry Program Fleet Tailored Flexible Conditions by LATAM 04 Cabins Premium Business Class Premium Economy Phone: (800) 526-4246 LATAM+ When calling enter only the frst 7 digits of the issuing IATA Economy Class number Configuration & Seat Specs 05 Travel Experience Phone option #2 06 How to E. [email protected] - Subject: Entertainment IATA Codes Private Fares Waivers & Favors: Branded Fares Baggage Special Service Assistance: Partners Debit Memo Policy Should be requested to your sales rep at least 48hrs before fight departure 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us INT020Content

01 Home 02 COVID Safety 03 About North American Gateways SIG069 Canada to South America Countries Served Entertainment Industry Program Fleet Tailored Flexible Conditions by LATAM 04 Cabins Premium Business Class Premium Economy Information needed: LATAM+ • PNR Economy Class Configuration & Seat Specs • Passport Number • Country of Issuance, 05 Travel Experience • Expiration Date and 06 How to • Birthday Date IATA Codes Private Fares Branded Fares Flexible Group Policies: Baggage Partners Groups can be requested with minimum of 6 passengers Debit Memo Policy Click HERE to request a group 07 Sustainability Please make sure to mention the type of group (ENTERTAINMENT) 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About North American Gateways SIG069 Canada to South America Countries Served Entertainment Industry Program Fleet Tailored Flexible Conditions by LATAM 04 Cabins Premium Business Class Premium Economy Names changes: LATAM+ • For groups: Companies are allowed to request a maximum of Economy Class 40% per group PNR. Configuration & Seat Specs Requests need to be done with minimum of 72 hrs before 05 Travel Experience departure. 06 How to • For FITs: The agent must create a new reservation, the fare IATA Codes should be the same or higher. Private Fares After 48 hrs of the new ticket has been issued, we will provide Branded Fares a waiver for full refund of the original ticket without penalty. Baggage Partners Debit Memo Policy To request the waiver email our sales support desk with both reservations. 07 Sustainability 08 Entertainment Industry Extra luggage: 09 LATAM Charters Passengers travelling with LATAM Airlines from North America 10 Group Requests to South America will have one courtesy bag of 23kgs / 50lbs for every 4 extra bags already paid. 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About North American Gateways SIG069 Canada to South America Countries Served Entertainment Industry Program Fleet Tailored Flexible Conditions by LATAM 04 Cabins Premium Business Class Premium Economy Overweight luggage: LATAM+ Passengers travelling with LATAM Airlines from United States to Economy Class South America will have one courtesy bag of 23kg/50lb for every Configuration & Seat Specs 4 bags already paid or / and 1 charge of 23kg/50lb for every 4 05 Travel Experience bags overweight luggage already paid. 06 How to IATA Codes For other extra luggage requests please contact your sales Private Fares representative. Branded Fares Baggage Partners The waiver must be requested to LATAM Sales Support Desk with Debit Memo Policy minimum of 72hrs before departure 07 Sustainability 08 Entertainment Industry Advance Purchase: Tour code provided Minimum Stay: Tour code provided 09 LATAM Charters Special requests – Always contact your sales representative 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About North American Gateways SIG069 Canada to South America Countries Served Entertainment Industry Program Fleet Tailored Flexible Conditions by LATAM 04 Cabins Premium Business Class Premium Economy We appreciate if you can keep us informed about any LATAM+ entertainment client travelling with LATAM so we can provide Economy Class the best service for your clients. Configuration & Seat Specs 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras About LATAM

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Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About AIR006 North American Gateways Canada to South America Countries Served LATAM Charters Fleet LATAM offers charter services to, from and within 04 Cabins South America operated by a modern feet of Premium Business Class Premium Economy various aircraft types and models. LATAM+ Economy Class Configuration & Seat Specs Charter Request Form click here 05 Travel Experience 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras About LATAM

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Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About INT013 North American Gateways Canada to South America Countries Served LATAM Groups Fleet For reservations of 10 passengers or more, please request your 04 Cabins group using the below form or contact us via phone or email. Premium Business Class Premium Economy Canada: See feeder and deposit details below LATAM+ Economy Class Configuration & Seat Specs LATAM Airlines North America Groups Request form 05 Travel Experience click here 06 How to IATA Codes Private Fares Branded Fares Baggage Partners Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About INT013 North American Gateways Canada to South America Countries Served LATAM Groups Fleet Contact: 04 Cabins Premium Business Class Premium Economy LATAM+ Economy Class Configuration & Seat Specs Series, NEGO space, group protections and charters. 05 Travel Experience Groups Request form: www.LatamGroups.com 06 How to IATA Codes Email inquiries: [email protected] Private Fares Branded Fares Baggage Chat feature available at Latamtrade.com Partners (purple icon bottom right) Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras About LATAM

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Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About PEO035 North American Gateways Canada to South America Countries Served Contact us Fleet Agency Sales Support (USA & Canada only): 04 Cabins Premium Business Class Premium Economy Phone: (800) 526-4246 LATAM+ Economy Class Configuration & Seat Specs When calling or interacting through the chat feature, provide only the frst 7 digits of the issuing IATA number 05 Travel Experience 06 How to IATA Codes Option 1: Private Fares Operational: Branded Fares Baggage Special services, AVIH, WCHR, PETC, baby bassinet, special Partners meals, extra seat, cabin baggage, UMNR, MEDIF, POC, policies, Debit Memo Policy fare inquiries (published and private), reissues, protections, 07 Sustainability name corrections, ancillaries, fight status, invalid no-show, ticket status, PNR synchronization, irregularities, involuntary 08 Entertainment Industry changes and partially used tickets. 09 LATAM Charters E: [email protected] 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About PEO035 North American Gateways Canada to South America Countries Served Contact us Fleet Agency Sales Support (USA & Canada only): 04 Cabins Premium Business Class Premium Economy LATAM+ Option 2 Economy Class Configuration & Seat Specs 05 Travel Experience Commercial Exceptions Fare match, waivers and favors, refunds, ADM’s, reissues with 06 How to IATA Codes previous commercial exceptions, post-sales support, refunds, Private Fares voluntary changes, involuntary change for open tickets, Branded Fares e-LATAM support, e-LATAM issue/reissue and entertainment Baggage industry. Partners Debit Memo Policy E: [email protected] 07 Sustainability Entertainment industry (only): 08 Entertainment Industry [email protected] - Subject: Entertainment 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About PEO035 North American Gateways Canada to South America Countries Served Contact us Fleet Agency Sales Support (USA & Canada only): 04 Cabins Premium Business Class Premium Economy Groups Desk: LATAM+ Economy Class Configuration & Seat Specs Group Requests, Series, NEGO space, group protections and charters. 05 Travel Experience 06 How to • Groups Request form: www.LatamGroups.com IATA Codes Private Fares • Email inquiries: [email protected] Branded Fares • Chat feature available at Latamtrade.com (purple button Baggage bottom right) Partners Debit Memo Policy 07 Sustainability Policies, Terms & Conditions and Sales Support Chat: USA: www.LATAMTRADE.com/en_us/ 08 Entertainment Industry Canada: www.LATAMTRADE.com/en_ca/ 09 LATAM Charters 10 Group Requests 11 Contact us

Nuestra Empresa LATAM en cifras INT020Content

01 Home 02 COVID Safety 03 About PEO035 North American Gateways Canada to South America Countries Served Contact us Fleet 04 Cabins Premium Business Class Premium Economy Your LATAM Account Manager: LATAM+ Economy Class Configuration & Seat Specs Julian Cotignola NYC Based 05 Travel Experience 06 How to IATA Codes Email: Private Fares Phone: Branded Fares USA: +1 (646) 468-3580 Baggage Partners CANADA: +1 (877) 526-4329 Debit Memo Policy 07 Sustainability 08 Entertainment Industry 09 LATAM Charters 10 Group Requests 11 Contact us

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01 Home 02 COVID Safety 03 About PEO035 North American Gateways Canada to South America Countries Served Contact us Fleet 04 Cabins Premium Business Class Premium Economy Customer Service: LATAM+ Click here for the customer claims form Economy Class Configuration & Seat Specs LATAM for the Entertainment Industry: 05 Travel Experience For more information click here 06 How to P. (800) 526-4246 Option #2 IATA Codes Private Fares E. [email protected] - Subject: Entertainment Branded Fares Baggage Partners LATAM Charters: Debit Memo Policy For more information and requests click here 07 Sustainability 08 Entertainment Industry Social Media: 09 LATAM Charters 10 Group Requests 11 Contact us 2021