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BSI Standards Publication Personal only. use WB11885_BSI_StandardCovs_2013_AW.indd 1 Personal BSI StandardsPublication vulnerable personsinanemergency vulnerable —Guidelinesforsupporting resilience —Community Security and resilience emergency. COVID-19 during access Limited UK. BSI by BS ISO22395:2018 Provided 15/05/2013 15:06 BS ISO 22395:2018 BRITISH STANDARD National foreword This British Standard is the UK implementation of ISO 22395:2018. The UK participation in its preparation was entrusted to Technical Committee SSM/1, Societal security management. A list of organizations represented on this committee can be obtained on request to its secretary. only. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. use © The British Standards Institution 2018 Published by BSI Standards Limited 2018 ISBN 978 0 580 95678 2 Personal ICS 03.100.01 Compliance with a British Standard cannot confer immunity from legal obligations. emergency. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 September 2018. Amendments/corrigenda issued since publication COVID-19 Date Text affected during access Limited UK. BSI by Provided BS ISO 22395:2018 INTERNATIONAL ISO STANDARD 22395 First edition 2018-10-15 only. use Security and resilience — Community Personal resilience — Guidelines for supporting vulnerable persons in an emergency Sécurité et résilience — Résilience des communautés — Lignes directrices pour soutenir la réponse communautaire aux emergency. personnes vulnérables COVID-19 during access Limited UK. BSI by Provided Reference number ISO 22395:2018(E) © ISO 2018 BS ISO 22395:2018 ISO 22395:2018(E) only. use Personal emergency. COVID-19 during access Limited UK. BSI by Provided COPYRIGHT PROTECTED DOCUMENT © ISO 2018, Published in Switzerland or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior Allwritten rights permission. reserved. Unless Permission otherwise can be specified, requested no from part ofeither this ISOpublication at the address may be below reproduced or ISO’s or member utilized bodyotherwise in the in country any form of the requester. Ch. de Blandonnet 8 • CP 401 ISOCH-1214 copyright Vernier, office Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org ii © ISO 2018 – All rights reserved BS ISO 22395:2018 ISO 22395:2018 Contents Page Foreword ........................................................................................................................................................................................................................................iv Introduction ..................................................................................................................................................................................................................................v 1 Scope ................................................................................................................................................................................................................................. 1 2 Normative references ...................................................................................................................................................................................... 1 3 Terms and definitions ..................................................................................................................................................................................... 1 .............................................................................................................. only. 4 Identifying vulnerable persons in an emergency 2 4.1 General ........................................................................................................................................................................................................... 2 use 4.2 Identifying types of vulnerabilities ....................................................................................................................................... 2 4.3 Identifying vulnerable persons ................................................................................................................................................. 3 4.4 Identifying how vulnerable persons can assist others ......................................................................................... 3 4.5 Establishing information sharing arrangements ...................................................................................................... 3 Personal 5 Communicating with vulnerable persons in an emergency .................................................................................... 4 5.1 General ........................................................................................................................................................................................................... 4 5.2 Communicating information for vulnerable persons before, during and after an emergency ................................................................................................................................................................................................... 4 5.3 Understanding the limitations of different media in communicating with vulnerable persons .............................................................................................................................................................................. 5 emergency. 5.4 Providing awareness, skills and knowledge on how to work with vulnerable persons .......... 5 5.5 Making vulnerable persons aware of preparations made by the organization ............................... 5 5.6 Providing information on how vulnerable persons can prepare themselves ................................... 6 5.7 Providing information during an emergency on how vulnerable persons can respond ........ 6 COVID-19 6 Providing support for vulnerable persons in an emergency ................................................................................. 6 6.1 General ........................................................................................................................................................................................................... 6 6.2 Providing practical support to vulnerable persons ................................................................................................. 7 during 6.3 Providing physiological support to vulnerable persons ..................................................................................... 7 6.4 Providing psychosocial support to vulnerable persons ...................................................................................... 8 6.5 Offering practical support to travel away from the affected area ............................................................... 8 access 6.6 Determining emergency sheltering needs for vulnerable persons ........................................................... 8 7 Implementing, reviewing and improving ................................................................................................................................... 9 7.1 General ........................................................................................................................................................................................................... 9 Limited 7.2 Implementing a plan for supporting vulnerable persons .................................................................................. 9 7.3 Reviewing and improving the plan ........................................................................................................................................ 9 UK. Bibliography .............................................................................................................................................................................................................................10 BSI by Provided © ISO 2018 – All rights reserved iii BS ISO 22395:2018 ISO 22395:2018 Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. only. The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the use different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). Attention is drawn to the possibility that some of the elements of this document may be the subject of Personal patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of on the ISO list of patent declarations received (see www.iso.org/patents). any patent rights identified during the development of the document will be in the Introduction
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