Let Us Be Your Guide Welcome to Tufts Medical Center Now That You Have Been Referred to Tufts Medical Center, We’D Like to Say, Welcome

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You’ve been referred to Tufts Medical Center. Let Us Be Your Guide Welcome to Tufts Medical Center Now that you have been referred to Tufts Medical Center, we’d like to say, welcome. We realize that this may be a stressful or anxious time for your family and want to reassure you that at Tufts Medical Center, we promise to make your time here as comfortable and positive as possible.

To that end, we have created this patient guide to better acquaint you with our facilities, our philosophy and the caliber of care you will receive when you come through our doors. At Tufts Medical Center, our main goal is to treat every patient and family member as we would want our own families to be treated. We believe that the best medicine should be dispensed with the greatest compassion and the highest quality. Patients deserve nothing less. That’s our philosophy. That’s our opinion. And that’s what guides our doctors, nurses, researchers and staff every day. A Little About Us: Tufts Medical Center is a 415-bed academic medical center and the principal teaching hospital for Tufts University School of Medicine. On our Boston campus you will find an adult hospital, a children’s hospital – Floating Hospital for Children, and outpatient physician offices as well as diagnostic and procedural services to meet your health care needs. You will also find our physicians in many more places than downtown Boston. We have offices in suburban locations and we partner with many community hospitals to ensure the best health care is close and convenient for you.

Dedicated to Quality and Excellence At Tufts Medical Center, we are focused on delivering the highest quality of care to all our patients.

• The University HealthSystem Consortium – the leading association for academic medical centers – has consistently ranked Tufts Medical Center in the top quartile of major academic medical centers in the country; higher than many others in Boston and New England.

• U.S. News and World Report ranks many Tufts Medical Center physicians in the top 1% of all physicians nationally.

• Boston Magazine recognizes Tufts Medical Center physicians in 45 different specialties in the “Top Doctors” edition.

• For two years, Boston Business Journal readers named Tufts Medical Center as a top health care brand in the region – one year in 1st place and another in 2nd. Scheduling An Appointment With One Of Our Specialists

Booking an Appointment Once You Are Here Most likely, your primary care physician has Included in this brochure is a map of our buildings referred you to one of our specialists. If he or she to help you find your way. When you arrive you can has not done so, then please visit our website at go directly to the clinic where your appointment is www.tuftsmedicalcenter.org and go to our “Find scheduled. If you need directions to the clinic, please a Physician” page to find a specialist. visit one of our Information Ambassador desks. Our Updating Personal Information information ambassadors are here to help you get If you are a returning patient and need to make around the hospital as easily as possible. a change to your registration information, like a Our Information Ambassador desks are located at: change of address, insurance information, or • Tufts Medical Center Atrium (main lobby) primary care physician, please call our • South Building, First Floor registration center directly at 617-636-0084. • Biewend Building, First Floor (260 Tremont Street) Preparation • Floating Hospital Plaza Level (main lobby) Some tests or procedures may require you to fast, eat or avoid specific foods prior to your appointment in order to get the best possible test results or ensure patient safety. Please check with the clinic and medical staff about whether you will have any specific physical or food-related limitations prior to your visit.

You can also get to know some of our specialists by visiting www.tuftsmedicalcenter.tv Telephone Directory Here are some helpful phone What to Bring numbers you may need when When you arrive at Tufts Medical Center, please make sure to bring the visiting Tufts Medical Center for following: your appointment. When you are • The name, address and phone number of the physician who referred calling from inside the Medical you to Tufts Medical Center Center just dial 6 and the last • The name, address and phone number of your primary care physician four digits of the number. • Insurance information, including ID cards, forms and policy numbers • Photo ID (if applicable) Admitting Department • Appropriate HMO referral authorization forms and/or policy numbers 617-636-6000 • Medical records, including x-rays, lab reports and any written medical history Financial Coordination • A list of any medications you are taking, including dosages 617-636-6013 • A list of any allergies to medications • Your own questions to discuss during your visit Information Desk, Atrium Insurance 617-636-6033 Tufts Medical Center accepts most major insurance plans. Please Interpreter Services contact your individual health plan/insurance company prior to your 617-636-5547 appointment if you have any questions about what they may or may not cover. Medical Records 617-636-6300

Parking Office 617-636-5580

Pharmacy 617-636-5787

Social Work Services 617-636-5136

Volunteer Services 617-636-1377

You can also get to know some of our specialists by visiting www.tuftsmedicalcenter.tv CHINATOWN Kneeland Street Stuart Street To Route 93 and Mass Pike Patient & Family To 75 Kneela 7th 10th nd Street Resources WHEELCHAIR ACCESSIBLE: TUPPER 35 KNEELAND Tufts d Take the garage elevator to the 15 R Places to Eat Floating Plaza level. Enter the HNRC University Kneeland 711 St. James e BIEWEND building and follow the hallway Washington Dental Church We have several options for you sgr Shea Av 260 Tremont left to the Floating elevators. School M and your family. Go up two ﬂoors to the Floating et 4th 3rd ﬂoor corridor to get to all re BRIDGE • Fresh Life Café ? other points in the hospital. 3rd Sackler Harrison Atrium 1 Harv ard Stre • Chop’d ‘n’ Top’d et

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Wa Washington E Emergency Gift Shop Information Coffee Shop ? Information Desk on Plaza MAP NOT TO SCALE Restaurant Level Oak Street Directions & Parking Information Tufts Medical Center and Floating Hospital for Children are conveniently located in downtown Boston, next to Chinatown and the Theater District and within walking distance of Boston Common, Downtown Crossing and many hotels and restaurants. The main entrance to Tufts Medical Center for patients and visitors is located at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. Emergency services for adult as well as pediatric patients are located at the North Building, 830 Washington Street. The entrance to Floating Hospital for Children is just across the street at 755 Washington Street. Parking is available in the Medical Center’s garage at 274 Tremont Street, next to the Citi Performing Arts Center (formerly the Wang Center). All patients with an appointment will be accommodated. Parking tickets can be validated for reduced parking rates.

If You Are Using A GPS, 93 Y Here Is Our Address: BEACON STREET SUMMER STREET TER To Logan International T Airport 274 Tremont Street*

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T STREE TREMONT CENTRAL AR CENTRAL South Buildings, at 830-860 T OAK STREET 93 90 Washington Street. MASS TURNPIKE 90 Call 617-636-8970 for additional information. *This will bring you to the parking garage entrance. How To Get Here: By Car • From the North (I-93 SOUTHBOUND) Take Exit 20A (South Station) onto from from 93 Purchase Street. Continue along New Hampshire 95 New Hampshire from and Maine Purchase Street (this becomes Surface Western MA 128 Artery.) 2 95

Turn right onto Kneeland Street. Go 1 straight several blocks. Logan International Turn left onto Tremont Street. The Tufts TUFTS Airport from MEDICAL Medical Center Garage is on your left, New York CENTER just past the Citi Performing Arts Center. 90 • From the South (I-93 NORTHBOUND) Boston Harbor Take Exit 20 (Exit 20 is a two lane ramp 95 93 for I-90 East & West, and South Station.) 128 Stay left, following South Station/ from Chinatown signs. from 3 Providence, RI 95 Cape Cod 24 from Turn left on Kneeland Street. Go straight New Bedford, MA for several blocks. Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center. • From the West (I-90 MASS TURNPIKE) Take Exit 24A (South Station exit). Turn left onto Kneeland Street. Go straight for several blocks. Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center.

How To Get Here: Public Transportation Tufts Medical Center MBTA stop on the Orange Line is directly across from the main entrance to the hospital at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. If you are going to Floating Hospital for Children, the MBTA stop is on the same side of the street with the main entrance of the hospital at 755 Washington Street. Other nearby MBTA stops are “Downtown Crossing” on the Red and Orange Lines and “Boylston” on the Green Line. The Medical Center is a 15-minute cab ride from Logan Airport, within walking distance of South Station and convenient to bus lines 3, 11, 43, 55 and the Silver Line. After Your Visit Tufts Medical Center values working together with your physician to develop a treatment plan that is specific to your needs. We are committed to coordinating care with your entire provider team in order to deliver the very best health care possible for you and your family.

How did we do? Have a compliment or concern about your visit? Please let our Office of Patient Experience know at 617-636-9590. We want to thank those who delivered exceptional care to you and learn from experiences where we did not meet your expectations.

Appointment Information

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Tufts Medical Center 800 Washington Street, Boston, MA 02111 617-636-5000 www.tuftsmedicalcenter.org