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Airport Times Keeping the Airport community informed | Issue 79 October 2008 | ISSN1176-9432

Haere ra from Auckland

Inside this issue: • The goodbye experience gets a makeover • Biometric technology hits • FIFA fever • Air ambulance to the rescue Right: An artist’s impression of the new airside departure area of the international terminal illustrates a botanic ‘living’ wall and contemporary artwork. This area is scheduled for completion by the end of 2010.

Clear signage and direct lines of sight Departure will aid departing travellers in their Project navigation to their departure lounges. time line area gets In the passenger-only area, travellers will enjoy an enhanced duty free shopping layout, a greater selection October 2008 – work extreme of food and beverage facilities, commences unique shopping opportunities and Early 2009 – some landside makeover a more contemporary space in departure stores are relocated which to relax. A redesigned departure area End 2009 – emigration and at Auckland Airport is set to Over the next two years, airport security is relocated bring a brand new departure users will notice a complete revamp experience for travellers, of the fi rst fl oor departure area Mid 2010 – new duty free friends and family. The new and with many existing shops being shopping experience opens improved area will be a space revamped and new exciting stores End 2010 – new lounges open, that Kiwis can be really proud coming in. The emigration and restaurants complete of and will ensure international security screening hall will become visitors’ last experience of a bigger and better area and the Far Right: The New Zealand is a great one. boundary which separates the redesigned landside public (landside) and passenger-only departure area Having upgraded the arrivals provides clearer experience, the airport is now (airside) areas will be shifted out into lines of sight and a refreshing the way in which travellers what is currently the public area. lighter and brighter leave New Zealand. The changes interior. The changes will ensure that are based on passenger feedback New Zealand’s largest airport is and are designed to create a more well positioned for the future. user-friendly space for travellers Stage one starts in October 2008 using lighter, brighter and modern and will see the relocation of some interiors, clear lines of sight during Far Right: The stores in early 2009. Emigration and new café and the departures process, improved security screening will be relocated dining area is a emigration processing and a new at the end of 2009, and the improved welcoming space and improved café and dining area duty free shopping will be ready where travellers can for farewelling. relax with friends in mid 2010. The fi nal stages of a and family before In keeping with global airport best new airside lounge, including seats heading through practice, there will be more space, and restaurants with a scenic view to the passenger- fun and services available in the of aircraft and the runway will be only area. passenger-only area and better use completed at the end of 2010, just of the space in the public area. in time for the Rugby World Cup.

02 Airport Times Left: Travellers can self-process through Travelling passport control Fast facts using the SmartGate to Oz just kiosks. What is biometrics? got smarter Biometric technology measures unique physical characteristics New Zealand and Australian to verify the identity of an ePassport holders, travelling individual. Commonly used from Auckland Airport to biometrics include face Brisbane, Cairns and Melbourne, recognition, fi ngerprints, iris, have started to trial SmartGate retinal images, hand geometry – the ePassport solution from the and voice recognition. Australian Customs Service. The smart solution uses biometric All biometric information used technology, face recognition, and collected by SmartGate to allow for automated border is managed in the strictest processing. accordance with Australian law. Three SmartGate kiosks are positioned in the departures area at Auckland Airport and eligible travellers can use their ePassports to undertake the How does face SmartGate eligibility check prior to their arrival into Australia. recognition work? SmartGate provides travellers with the option to self-process through Just as humans recognise passport control. It uses the data in the ePassport and face recognition people by looking at their faces, technology to perform the Customs and immigration checks that are usually a computer also can identify conducted by a Customs offi cer, providing an alternative secure, effi cient a face by analysing a photo or way to clear through passport control. video image. A mathematical representation of the face in SmartGate will enable the Australian Customs Service to securely and the photograph is recorded simply process more travellers while maintaining existing standards of by the computer and is then border protection. compared with a mathematical New Zealanders are the fi rst non-Australians to be given the option of representation taken from a using SmartGate, refl ecting the excellent working relations between the live image. New Zealand and Australian Customs Services. The computer then calculates To be eligible, travellers need to have a New Zealand or Australian ePassport whether the images match – and be aged 18 years or older. New Zealand airline crew and New Zealanders allowance is made for changes travelling on military orders won’t be able to use SmartGate as they need a in expression and some change Special Purpose Visa which requires processing by an Australian Customs in pose or head angle. Service offi cer. SmartGate is currently available in Brisbane, Cairns and Melbourne, and will be rolled out to all other major Australian international airports by mid 2009.

Left: New Zealand U-17 soccer player NZ to host the inaugural Nadia Pearl in action. FIFA U-17 Women’s World Cup Many of the future superstars of world football will be passing through Auckland Airport between 28 October and 16 November, with New Zealand playing host to the fi rst ever FIFA U-17 Women’s World Cup. The games are being played in Auckland, Hamilton, Christchurch and Wellington, with Auckland hosting eight games including the fi nal. This is a truly global sporting event and a great chance to taste the atmosphere of a FIFA World Cup right here in our own backyard. At least 150 territories are taking the broadcasting rights and over 100 million people are expected to watch worldwide. The tournament follows on from the success of New Zealand hosting the FIFA U-17 World Cup for men in 1999 which included a sell-out crowd for the fi nal. The 16 countries to compete at this year’s tournament include Canada, USA, Costa Rica, Japan, North and South Korea, Paraguay, Colombia, Brazil, Germany, Denmark, England, France, Nigeria, Ghana and New Zealand. Tickets are now on sale at www.nzfootball.co.nz or 0800 224 224 starting at just $7 for match days. Head on out to North Harbour Stadium to support your team!

Airport Times 03 Right: Hammish Luong hits the slopes. Introducing... Hammish Luong Auckland Airport’s Hammish Luong may be offi ce bound during the day but, in his own time, he is a purveyor of all things outdoors! Hammish joined Auckland Airport’s information technology team in 2007 as an IT systems engineer where he provides desktop support to hundreds of airport computer users. “Auckland Airport is a fantastic work environment. I really enjoy the people and the opportunity to work with the latest IT technology,” says Hammish. Originally from Vietnam, Hammish and his family immigrated to New Zealand in 1990 where the outdoors lifestyle soon grabbed his attention. When he’s not rebooting servers or monitoring network usage, Hammish can be found snowboarding the slopes of Mt Ruapehu – a passion he developed four years In summer, Hammish can be found at Auckland’s Muriwai ago on a trip with friends. “I love the feeling of being on or Bethells Beach where he tries his hand at other outdoor top of the world. It’s an awesome atmosphere and is a sports – surfi ng and boogie-boarding, or mountain biking great way to chill out. I normally only go to Mt Ruapehu in Woodhill Forest. Next on the list of action sports is but it would be fantastic to one day go boarding in the moon biking – a form of mountain biking done at night Canadian Rockies.” with only a head-mounted torch for light.

Right: The Grange Lodge team celebrates its win at the Spotlight on Business Excellence Awards. Grange Lodge Grange Lodge, renowned for its warm-hearted and traditional style of hospitality, is a multi- award-winning motel located in and recently took out the Auckland Airport Excellence in Tourism and Hospitality Award at the Westpac Manukau Business Excellence Awards. At a fabulous black tie gala dinner, GM Aeronautical Tony Gollin took pleasure in presenting the award to Pat Taylor and the delighted team from Grange Lodge. The Lodge was awarded for its attention to detail and outstanding focus on the customer experience.

Right: Pavolva for breakfast, possums? From the City of Sails to Moonee Ponds Bleary eyed travellers heading to Melbourne were treated to pavlova, the dulcet notes of Kylie Minogue and a guest appearance from Dame Edna Everage for the inaugural Pacifi c Blue Auckland to Melbourne fl ight. The Pacifi c Blue team decked out gate lounge two in true ‘Dame Edna’ style to celebrate the launch of their new trans-Tasman service. According to Pacifi c Blue’s general manager commercial Adrian Hamilton-Manns (aka Dame Edna), “The airline there was more to come with infl ight entertainment from is expanding faster than Brad Pitt and Angelina Jolie’s Dame Edna and her team as they crossed the ditch. family” with another Pacifi c Blue inaugural fl ight, Auckland The airline’s expansion into Australia gives travellers more to Sydney, starting next month. options. One traveller, between mouthfuls of pavlova, said The 150 passengers aboard the 6.30am fl ight were a bit she bought a one-way ticket to Perth, via Melbourne, bemused by the entertainment in the gate lounge and for just over $500 and she booked only three weeks ago.

04 Airport Times Left: Auckland core Brand mark. Auckland [email protected] – the secret The hikoi is out towards It’s time to celebrate what the wider Auckland region has to offer sustainability and take a coherent, consistent message to the rest of the world. With a brand-new policy statement all signed off, We’re pleased to bring you a closer look at the new Auckland brand, which Auckland Airport has started was launched last month. The brand is not just about a logo, it’s about its hikoi or journey towards Auckland. What it is, what it’s not, what it needs to do to get its act together sustainability. The policy sets and what the outside world thinks of it. out 14 key areas of business And it’s not just about talking to potential visitors. The world’s great cities that will be monitored and have reputations that drive investment, migration, business success and managed to ensure the airport international standing. Visitors are essential in all sorts of ways – their fi rst- develops in a sustainable way. hand experience spreads our reputation – but it’s also about projecting That means developing in a Auckland onto the world stage. way that meets the needs of the present generation whilst Over the next few months you’ll be seeing the brand doing its work promoting ensuring the future generation’s Auckland as a visitor and event destination; it will also be used offshore to needs can be met. attract skilled migrants and to encourage people to invest and do business in Auckland. To ensure the policy is implemented effectively, a sustainability forum has been Here’s a sneak preview of the Auckland story. created with representatives For more information, visit www.brandauckland.com from across the business. The leader of the forum, The Auckland Story – “When you think of Auckland as a Auckland Airport’s sustainability region, more than a city, you start to get a handle on what advisor Martin Fryer says, it’s got. It’s like a cluster of islands, each with its own story. “The forum is essentially a ‘think-tank’ tasked with It’s about having access to a harbour playground, choosing reviewing a plan that suggests to work in the city, living in a rainforest... or all of those some key performance things. In Auckland everything is only a stone’s throw away, indicators and targets for the there’s a real balance. Auckland has a thriving economy airport. The members have and the driving ambition to make its mark. Right now, it’s been carefully chosen to ensure they represent the key growing fast in every direction, new skills are coming in, stakeholders who we want to great jobs are up for grabs. The cultural mix of the city join our march. The end result gives Auckland the rhythm that all great places need. It will be a fi ve-year action plan. feels international and local; it’s alive. It’s a young place in a “Sustainability is not a new young country, where you feel like the history is still being concept, it was fi rst defi ned way written. You get a sense that Auckland’s moving forward, back in 1987, but embedding it and you’re moving with it, surrounded by people who just into everyday business practice get out there and get into it. Our connection to the land is a challenge many companies are now facing.” and the traditions of the place make life here what it is, and Aucklanders have started to wake up to our unique The sustainability forum met for the fi rst time in September stories. Our sense of identity is something we’ve really got and has teamed up with to hang on to. It’s a new breed of place, for a new breed of Dr Kate Kearins, a Professor people: more balance, more quality and more possibilities.” of Management at Auckland University of Technology, who will sit in on the forum meetings, follow progress and provide Sixth favourite airport some important external and independent analysis. in the world! For more information on green initiatives at the airport contact Auckland Airport has been voted the sixth most favourite airport in the Martin directly on 09 256 8199 world by the UK readers of Condé Nast magazine, with New Zealand or at [email protected] coming out as the favourite country in the world amongst its readers! or email greeningtheairport@ Readers vote on cleanliness, design, layout and lounges, pre and post-fl ight akl-airport.co.nz facilities, shopping, food, restaurants, fl ight information and clarity of signs. Condé Nast Traveller (UK) is a high-end magazine read by 85,000 travellers and many more online. Well done to everyone who works at the airport: this is a credit to you all!

Airport Times 05 Right: Loading a patient into the Life Flight air ambulance Marketplace in Wellington. Room/s to let Mangere Bridge (Rimu Road). Dble bdrm in newly refurbished sunny house. In/outdoor fl ow to lovely grounds. Parking. 3 min walk to Mangere Bridge shops. 5 min walk to water, reserve and Mangere Mt. Bus route to city and airport. Would Suit professional non-smoker. $150pw plus share bills. Also room to let in newly converted sleepout cottage, short or long term with full facilities and parking. Contact Janice, T: 09 Air ambulance service 634 7372 or 021 069 6438

at Auckland Airport House to rent If you suffer a medical emergency in New Zealand, you may urgently Epsom/Mt Eden. 4 bdrm, require specialist care which is available only in the major cities. 2 bathrm, double garage, How do you get to these top hospitals? The safest and quickest way fully renovated, sunny, light, to get there is by air. The time saved by fl ying could save your life. open-plan living, gas fi re, large deck, 3 off-street parks, Life Flight provides an intensive air ambulance service transporting critically 25 mins to airport. $750pw. ill patients. Twenty-four hours a day, seven days a week, Life Flight will Contact Ben, T: 021 756 104. ensure a critically ill person can be fl own under the watchful eye of an expert intensive medical care team. They also enable the patient’s loved ones to fl y with them. This support and comfort can make all the difference when 1997 Subaru Forester people are critically ill. Black, manual, 5 drs, About 30% of the missions Life Flight undertakes are for children. Many of 128,000kms, 2L turbo, lowered, the children who have to be fl own to Starship Children’s Health arrive via a window tints, electrics, turbo Life Flight air ambulance at Auckland Airport. timer, Mongoose alarm, immobiliser, 18” GSA gunmetal Without Life Flight’s service, some intensive care patients, especially premature rims, lock nuts, Pioneer CD/ babies, could not be fl own because there is no other service in New Zealand MP3 player, incl 2 6x9s that can meet the acute needs of some patients. boxed, 2 amps and 12” sub, Life Flight saves around 1,500 lives every year in its three aircraft. It runs 1 NZ female owner, clutch and a national fi xed-wing air ambulance service with two Metroliners and also cam belt replaced, runs well, operates the Wellington-based Westpac Rescue Helicopter. serviced every 10,000km. While some of the costs of this service are met by district health boards and $8,000 ono. T: 09 298 0440 or ACC, about 40% of costs are met by the community. This means that for every 021 113 0700. mission fl own, Life Flight requires around $2,500 from the community to make it happen. The service is free for those who fl y. 2002 Toyota Altezza This service wouldn’t be possible without the support of the community and 139,000km, silver, 4 dr, sedan, corporate supporters like Auckland Airport. Auckland Airport is very proud to petrol, 4 cylinder, 2000cc, sponsor Life Flight and the critical service it provides to all who live in and visit manual, imported, factory New Zealand. 6 stack stereo, ABS brakes, air con, alarm, alloy wheels, To fi nd out how you can help ensure that Life Flight can be there if you or a central locking, air bags, tinted loved one is in need, visit www.lifefl ight.org.nz windows, power steering, 1 NZ owner since imported, serviced every 10,000km since owned. $13,000 ono. T: 021 139 7601 E: [email protected]

Flatmates wanted 2 fl atmates wanted for three bdrm house. Dbl bdrm furnished $150pw. Sgle bdrm unfurnished $135pw. Plus expenses. Close to airport. Must be professional, neat and tidy. Parking. Alarmed. Owner living in main bdrm and works at airport duty free store. T: 021 126 1513

06 Airport Times Left: The Northern Flyer Pass – hop Spotted recently on the Northern Every day 34,000 people pass through Auckland Express, jump off at Airport and in the last month there have been some Britomart and grab the Airbus Express notable folks landing on our doorstep. directly to Auckland The return of the New Zealand Olympic team and their Airport. medal haul caused a stir in late August and the Paralympics team also made a grand entry when they touched down in September. However, it was the Vodafone Warriors fans who made the most noise when the team returned from their mighty win over the Melbourne Storm in Melbourne. Some high fashion strutted the arrivals corridors in September when 20 international media and buyers arrived for New Zealand Fashion Week. All these guests were treated to special VIP escorts by Auckland Airport staff.

Left: Manu Vatuvei, Warriors winger arrives home.

North Shore to Auckland Airport by bus Connecting from the North Shore to Auckland Airport has just become easier with the introduction of the Northern Flyer Pass, one transferable ticket that will connect the North Shore with Auckland Airport. The Northern Flyer ticket is a massive breakthrough for North Shore residents who can catch a Northern Express bus from any busway station to Britomart, walk across the road to the Downtown Ferry Terminal and then catch the Airbus Express direct to the international or domestic terminals at Auckland Airport. An adult Northern Flyer ticket costs $18 one way or $30 return. Concessions are available to passengers with the relevant identifi cation. Tickets are available at the ticket machines or kiosks at the Northern Busway stations or on the buses. For more information about the Northern Flyer ticket, timetables and the other public transport services to Auckland Airport, call MAXX on 09 366 6400 or visit www.maxx.co.nz

Airport Times 07 Useful contacts

AUCKLAND AIRPORT CONFERENCE ROOMS Services Travelex 256 6536 Airport emergencies Ext 98777 Domestic terminal Visitor Information Centre 256 8480 Airport faults and repairs Ext 98813 The Cabin 256 8924 Speciality and Gifts Auckland Airport reception 256 8815 The Clubhouse 256 8924 beachculture 256 9396 The Coachroom 256 8924 Terminal cleaners (Spotless Services) 256 6932 Carri-on 257 4604 International terminal NZ & Beyond 257 4600 AIRLINES Marlborough and Blenheim rooms 256 8782 Sunfl owers Florist 275 9330 Domestic and Commuter FUNCTION CATERING Sunglass Hut 257 0149 Air Chathams 03 305 0209 Time Out 525 0200 Air National 256 2100 HMSC-Auckland Airport 256 8782 Air New Zealand 256 3584 LSG Sky Chefs New Zealand Ltd 255 0700 International Terminal Pacifi c Flight Catering 275 3000 Airworks operations centre 275 5981 Accessories Great Barrier Airlines 275 9120 GOVERNMENT AGENCIES Guess 257 5802 Sunglass Hut 257 0149 Mountain Air 256 7025 Aviation Security Service 256 1700 Sunglass Hut/Watch Station 256 8041 Pacifi c Blue 256 6921 Customs 275 9059 Tie Rack 256 6190 Qantas Airways 256 7652 Immigration 277 0634 Vodafone Rentals 275 8154 Skylink 256 7500 MAF 909 8604 Books, Magazines and Music Police 275 9046 International Whitcoulls 256 8212 Aerolineas Argentinas 275 9914 GROUND HANDLERS Fashion Adidas 257 3366 Air New Zealand 256 3584 Air Centre One 275 7167 Air Pacifi c 256 8525 beachculture 275 2346 Air New Zealand 256 3620 Bendon 256 1153 Air Tahiti Nui 256 6910 Menzies 256 8339 BONZ in New Zealand 256 9300 Air Vanuatu 373 3435 SkyCare 256 1215 Merino Discovery 256 6198 Aircalin 256 8051 Rip Curl 275 8371 Asiana 308 3359 HELICOPTER SERVICES Food and Beverage Helifl ight 0800 768 677 British Airways 256 6318 Café Down Under 256 8468 Cathay Pacifi c 256 8747 PUBLIC TRANSPORT Café Espresso 256 8703 Emirates 256 8301 City of Sails 256 8476 Airbus 0508 AIRBUS EVA Air 256 8465 Hayama Sushi and Noodles 256 6200 MAXX Regional Transport 366 6400 Japan Airlines 379 3202 Jean Batten Foodcourt 256 8669 KLM Royal Dutch Airlines 302 0854 RECREATION AND PERSONAL SERVICES Kiwi Café and Bar 256 8418 Korean Air 256 8322 Airport Lollipops Educare 275 0888 McDonald’s 255 0921 LAN Airlines 256 6900 Aviation Country Club 275 6265 Spinnaker Bar 256 8791 Lufthansa Airlines 303 1529 Aviation Country Club Bistro 275 6265 Subway 257 5416 Malaysia Airlines 256 8330 Aviation Golf Course (starter) 275 4601 Tank Juice 257 4110 Pacifi c Blue 0800 670 000 Butterfl y Creek 275 8880 The River Café 256 8578 Polynesian Blue 0800 670 000 Flying Fit Health Club 275 5747 General Duty Free Choc Stop 256 6214 Qantas Airways 256 6318 Golf Driving Range 275 6080 DFS Galleria 257 3555 Royal Brunei Airlines 256 6660 Treasure Island Adventure Golf 275 7531 Regency Duty Free 256 7480 Singapore Airlines 256 6630 RENTAL CAR COMPANIES Services Thai Airways 256 8518 ACE Rentals 256 9944 Airspace 256 8113 AIRPORT FREIGHT SERVICES Apex Car Rentals 0800 935 050 Flight Centre 275 5423 Massage Café 256 6906 ACP Worldwide 255 5365 Avis Rent a Car 256 8368 Seal ’n’ Secure 256 8769 ACT Transport 027 293 8738 Budget Rent a Car 256 8451 Travelex 256 6463 Aion Cargo Solutions 275 1999 Europcar 275 0066 Visitor Information Centre 275 6467 Air Freight NZ 256 8587 Hertz NZ 256 8690 Jucy Rentals 256 9441 Souvenirs Air Transport World Freight 275 0409 Global Culture 275 3744 Airport Freight Centre Tenants Assoc 236 0358 Maui and Britz Campervans 275 4748 Thrifty Car Rental 256 8455 Made in New Zealand 256 8592 Airport Lunch Bar 275 9875 Speciality and Gifts USave Car and Truck Rentals 256 9430 Apex International Forwarding 256 9727 Airways Florist 275 1079 Your Car Rental Services 275 9473 Apex Logistics 256 9735 Artport 256 8087 Asian Express Airlines 976 2977 SHOPPING AND DINING Chocovino 256 7545 Barber Logistics 255 0970 Airport Shopping Centre Kiwi Discovery 256 6195 Cargolux Airlines International 257 0490 Acorn Café 256 6518 Natures Window 256 8045 CMT Bond 256 9627 Airport Pharmacy 257 3000 Oceanic Arts 256 8519 Collins Equine 292 8833 BNZ 256 8754 The Cellar 256 7465 CT Freight 275 1634 Digital Mobile 275 4948 The Collection Point 256 8845 DHL 0800 800 020 Foodtown 256 2128 The Great New Zealand Shop 256 6650 Dogtainers Airfreight NZ Ltd 256 0999 Outlet Store 275 3115 Time Out 525 0200 Emirates SkyCargo 256 8305 Postie Plus 275 0123 TravelPharm 256 8036 Exel 256 5000 Sheridan Linen 275 7057 Walker & Hall Jewellers 275 9905 EZI World Cargo 256 1107 The Airport Doctor 256 8655 SERVICES Federal Express 256 5330 The Florist 275 6606 Airport Service Garage 275 3737 Fliway Group 279 5200 The National Bank 0800 18 18 18 Airways Panel and Paint 275 3335 Green Freight Limited 275 3101 The Sharing Shed 275 0478 Firestone Direct 275 0555 IRT-BAS 275 4002 The Warehouse 275 0156 Harriman Signs 275 7809 Japan Airlines 275 3114 Warehouse Stationery 257 2730 ImpEx Personnel 256 6590 Jupiter Air 257 1250 Domestic Terminal J A Russell Electrical and Data Suppliers 256 1261 Korean Air 256 8605 Books and Magazines Koru Club (car valet) 256 3949 Menlo Worldwide 255 0800 Whitcoulls 256 8216 Toyota 257 0095 NZ Post – international freight forward 257 1810 Food and Beverage Parking Services 256 8527 Origin Air Freight 256 6537 Bach Café 256 8570 Pit Stop 257 4071 Pace Air Services – next fl ight services 257 1818 Dunkin’ Donuts 257 4441 Qantas Valet (Base Care) 256 8520 Priority Fresh 255 0841 Espresso Plus 256 8562 Result Consultancy 257 4467 Qantas Freight 275 1019 Hayama Sushi and Noodles 256 6516 Shell Skyways Service Station 275 9082 Skynet Worldwide 257 0016 River Café 256 8570 Shell Tom Pearce Service Station 256 0911 TNT Express 0800 275 868 Tank Juice 257 2043 Skyway Car Storage 275 9753 UTi New Zealand Ltd 255 1100 The Ranges 256 8566 The Truck Cleaning Company 256 7015 Walker Logistics – Excess Baggage Service 275 7803 Velluto Café 256 8570 Travel Agents Travel Service (TATS) 256 7050 Wilson Logistics 255 0222 Wishbone 257 0193 Vehicle Testing New Zealand 257 2180 Contact us Recycle me If you want to contribute to the Airport Email: [email protected] This is printed with soy-based inks on 100gsm Times, we would love to receive your Fax: +64 9 256 8868 ecoStar. Manufactured using 100% post- news items, stories, events, letters, Copy for the November edition to be consumer, recycled, FSC CoC certifi ed pulp. advertisements and marketplace ads. submitted by Tuesday 14 October please!

08 Airport Times