AGENDA COMMITTEE OF THE WHOLE COUNCIL
MEETING Tuesday, March 23, 2021 9:00 AM in Council Chambers
Page
A. CALL TO ORDER
1. Resolution to exclude the public
B. APPROVAL OF AGENDA AND LATE ITEMS
C. ADOPTION OF MINUTES
2 - 3 1. Committee of the Whole minutes from February 23, 2021
D. BUSINESS ARISING FROM THE MINUTES
E. PETITIONS AND DELGATIONS
4 - 22 1. Osoyoos Desert Society Presentation from Jayme Friedt, Managing Director
23 - 79 2. Granicus (Host Compliance) Presentation from Kester Bonsu, Account Executive and Bruce McCaskill, Account Executive
F. STAFF REPORTS
80 - 83 1. Community Service Grants Report from Director of Financial Services
84 - 85 2. 2021 Property Tax Due Date Report from Director of Financial Services
G. TERMINATION OF MEETING
Page 1 of 85 TOWN OF OSOYOOS COMMITTEE OF THE WHOLE FEBRUARY 23, 2021
A. CALL TO ORDER PRESENT: Mayor McKortoff Councillors Bennett and King Councillors Harvey and Rhodes via Zoom STAFF: Allan Chabot, CAO Jared Brounstein, Director of Operational Services Gerald Davis, Director of Community Services Brianne Hillson, Deputy Corporate Officer
Mayor McKortoff called the meeting to order at 9:00 AM. 1. Resolution to exclude the public
Moved by Councillor King Seconded by Councillor Bennett THAT in accordance with Ministerial Order M192, the Town of Osoyoos Committee of the Whole meeting be closed to the public due to the inability to meet physical distancing recommendations made under the Public Health Act in Council Chambers located at 8707 Main Street;
AND THAT to ensure openness, transparency, accessibility, and accountability, the Town of Osoyoos' Committee of the Whole meetings will be recorded, live- streamed and published on the Town's website. CARRIED
B. APPROVAL OF AGENDA AND LATE ITEMS 1. Moved by Councillor Rhodes Seconded by Councillor Harvey That the Committee of the Whole agenda of February 23, 2021 be approved. CARRIED
C. ADOPTION OF MINUTES 1. Committee of the Whole Minutes from February 9, 2021
Moved by Councillor Bennett Seconded by Councillor Rhodes That the Committee of the Whole minutes from February 9, 2021 be adopted. CARRIED
D. BUSINESS ARISING FROM THE MINUTES None
Page 2 of 85 TOWN OF OSOYOOS COMMITTEE OF THE WHOLE FEBRUARY 23, 2021
E. PETITIONS AND DELGATIONS 1. Osoyoos Pickleball Club - Presentation from Brian Bagnall and Stephen Kushner
• Osoyoos Pickleball Association Inc (OPAI) is comprised of Pickleball enthusiasts from Osoyoos to Okanagan Falls. They have three asks of Council: 1) Requesting that an Interim Indoor Facility be available to use as they are lacking sufficient number of courts for the number of people who would like to play; 2) Asking Council to commit to having a permanent location for Indoor Pickleball and would like a letter of intent for an agreement; 3) Requesting financial assistance to help move this project forward. • Director Davis requested that Mr. Bagnall provide further information that provides OPAI's timeline and budget for their proposal.
F. STAFF REPORTS 1. Odour Concerns - Wastewater System - Report from Director of Operational Services - COM-2237
Director Brounstein provided Council with an update on the Odour Concerns in the community. Director Brounstein stated that staff are working on a 20 year Master Plan for the Waste Water Lagoons for treatment options. This plan will be brought to Council once completed for review and discussion.
G. TERMINATION OF MEETING 1. Moved by Councillor King Seconded by Councillor Bennett That the meeting be terminated. CARRIED The meeting was terminated at 9:49 AM.
APPROVED: CERTIFIED CORRECT:
MAYOR McKORTOFF DEPUTY CORPORATE OFFICER
Page 3 of 85 2020 in Review
Presentation to Town of Osoyoos Tuesday, March 23, 2021 Page 4 of 85 2020 in Review
New staff • Managing Director, Jayme Friedt • Desert Centre Manager, Leor Oren Page 5 of 85 2020 in Review
IMPACT OF COVID • Revised projected budget • Delayed opening; reduced hours • Reduced staffing • COVID protocol implemented • Drop in volunteers Page 6 of 85 2020 in Review
POSTPONED/CANCELLED PROGRAMMING Page 7 of 85 2020 in Review
2020 ATTENDANCE
• Better than projected • “Staycationers” came through Page 8 of 85 2020 in Review
PROJECTS COMPLETED
• Completed work on skirting new building and front deck • Redesigned gift shop • Improving displays • Upgraded photovoltaic batteries Page 9 of 85 2020 in Review
RESTORATION/CONSERVATION
• Resident Badger • Work on ponds; spadefoot habitat • Bluebird monitoring Page 10 of 85 2020 in Review
PROMOTIONAL HIGHLIGHTS
• Destination Osoyoos video • SAXX Underwear photoshoot • TOTA photoshoot with Paralympic Gold Medalist Sonja Gaudet • Quebec TV show - Bizarroscope Page 11 of 85 2020 in Review
NEW LOGO
• Reflect our unique desert environment – light, shadows, texture • Capture signature feature of ODC – our boardwalk! Page 12 of 85 2020 in Review
NEW WEBSITE WWW.DESERT.ORG Page 13 of 85 Looking Forward
OPENING DAY SET FOR MAY 1ST!
• Expanded season over 2020 • Robust staffing • Guided Tours • Group Tours • Revised self-guided tour booklet Page 14 of 85 Looking Forward
RESUMING PROGRAMS
• Spring School Program • Winter Program • Workshops, community presentations, special events • Group Tours Page 15 of 85 Looking Forward
ANTELOPE-BRUSH ECOSYSTEM CONSERVATION AND RESTORATION
• Assess and develop antelope- brush conservation and restoration guidelines and action plan
• Working with regional partners including Nature Trust of BC, Okanagan Similkameen Stewardship, Okanagan and Similkameen Invasive Species
Page 16 of 85 Society, First Nations
• Multi-year project Looking Forward
CERIP FUNDING NEW BOARDWALK
Replace 22-year old wooden boardwalk with composite boardwalk • Economic stimulus • Increase visitor volume to the region • Provide a higher quality Page 17 of 85 experience • Create new and restored job opportunities Looking Forward
2021 GOAL TO FUND CONSTRUCTION OF NEW PERGOLA
Construct 20’ x 45’ Corten steel pergola to provide shade and protect from inclement weather • Increased programming • Expand winter and shoulder season • Enhance visitor experience;
Page 18 of 85 develop stronger ties with tour operators • Economic stimulator - create jobs and increase tourism FINANCIAL PICTURE
Year-end financials • Better than expected
Core funding partners played critical role •Town of Osoyoos •RDOS •Province of BC Gaming
Emergency help from government also significant •Canadian Emergency Wage Subsidy Page 19 of 85 •Regional Relief and Recovery Fund
Moving forward - CAUTIOUSLY OPTIMISTIC THANK YOU!
TOWN’S $15,000 ANNUAL FUNDING:
• Allows us to continue to promote Osoyoos as a vibrant tourism destination • Supports local community programs, events and projects • Helps pay for core expenses not covered by other funding • Makes a big difference in what the Centre has and will continue to accomplish Page 20 of 85 12:38PM Osoyoos Desert Society 15102021 Balance Sheet Prev Year comparison AccrualBule As of 31 December 2020
31 Dec 20 31 Dec 19 8 change 16Change ASSETS curromAssets Chequlnglsevlnga 1000 - CASH 8-CASHEQUIVALENTS 1010 - chequlng 69,361.69 1,794.56 67,567.13 3,765.1 16 1013- NewBulldlngFund 0.00 24.75 -24.75 -100.0% 1018 - Gnmlng 54,500.88 49,917.17 4,583.71 9.2% 1020 - Shares - Credlt Unlon 65.00 65.00 0.00 0.0%
Total 1000 ' CASH8 CASHEQUNALENTS 129,927.57 51,801.48 72,126.09 139.2%
Telel cllaqulnglsevlnge 123,927.57 51,901.49 72,126.09 139.2% other current Assets 1000 - PREPAIDEXPENSES 1320 - Prepaid Expenses 0.00 424.20 400.0%
77 W 7 7 :424.20 Total 1300 - PREPAIDEXPENSES 0.00 424.20 -424.20 -100.0%
1500 - INVENTORY 1520 - Inventory-Pocket Guides & Book: 564.15 564.15 0.00 0.0% 1530 ' IIWIMOIV~ Clolhlng 308.10 308.10 0.00 0.0% 1550 - Inventory - Chlldren'I llama 1,589.65 1,589.65 0.00 0.0% 1500-Inventory-Cardelolluer 1.947.99 1.947.99 0.00 0.0% Total 1500 - INVENTORY 4,409.89 4,409.89 0.00 0.096 Total Other Current Assets 4,409.89 4.834.09 -424.20 -8.8% Total Current Assets 128,337.48 56,835.57 71,701.89 126.6% Flxed Anal: 1100 - FIXEDASSETS - sn- 1105 - Slle Tnllere - New 60.95533 113,255.96 -52300.63 -46.2% 1706 - Aocum. Depmc. - New Traller -2,101.91 0.00 -2,101.91 -100.0% 1700 - Boardwalk concrete support: 11.91400 0.00 11,814.00 100.0% 1710 - 8110 - Old Trailer 9,211.50 9,211.50 0.00 0.0% 1111 - Accumulated Depr Old Traller -1,535.25 0.00 -1,535.25 —100.0% 1112 - am - Outdoor Signage 6,000.00 6,300.00 0.00 0.0% 1713 - Accumulated Dep.Ou1door slqnege -755.56 0.00 -755.56 -100.0% 1714 - Site - Solar Power Panel: 27,560.00 27,560.00 0.00 0.0% 1715 - Accumulated Depr solar Power -22.50538 -22,252.65 -252.73 -1.1% 1710 - Slte Generator 0.00 2,330.94 -2,330.94 -100.0% 1110 - Slle - Solar Power Be?erlea 9,935.95 0.00 9,935.95 100.0% 1110 - Aoecum. Dep - Solar Bauerlee ~828.00 0.00 -828.00 -100.0% 1720 - Slle - Boardwalk Old 199,428.34 481,652.76 -282,224.42 -58.6% 1121- AccumulatedDepr Old Boardwalk -179328.34 -385,493.51 205.065.17 53.5% 1722 ' 5110-2 Large Kleelu 6.70000 0.00 6.700.(XJ 100.0% 1723 - Accum. Depreclatlon - Kloalcs -319.05 0.00 -319.05 -100.0% 1125- Land Improvements 0.00 40,882.76 40,882.76 -100.07: 1126 - Accumulated Depr Lend Improvmls 0.(X) -32,024.00 32,024.00 100.0% 1120 - SIM- Declrllhrgola New Trailer 30,238.62 0.00 30,236.62 100.0% 1120 - Accum. Deprec-Declwemola -1.591.40 0.00 -1,591.40 -100.0%
Total 1700 - FIXEDASSETS - Slb 153,576.85 241,923.76 -88,346.91 -36.5% 1000- Fixed Auela - Offloe 1010 - Offlce Furnlture 0 Equipment 0.00 5,229.12 -5,229.12 400.0%
foul «on - Flxed Alsek - 0701:. 0.00 5,2291 2 —5_229.‘I2 -100.0% Total Flxed Assets 151576.85 247,152.88 -93.57603 -37.9% TOTALA3855 281,014.31 303,788.45 -21574.14 -7.2% LlABILrrlEs5 EQUITY Llablllllaa current Llabllltlae Accounts Payable
- 2000 ACCOUNTS PAYABLE — Vendor: 260.35 0.00 260.35 100.0% Total Amount: Paylble 280.35 0.00 280.35 100.0% Other Current Llahllltlea 2100 - ACCRUEDUABILITIES 2101 - Payroll uablllllea 2116 - El Payable 250.86 126.88 123.98 97.7% Z117 - CPP Peylhle 636.08 455.41 180.67 39.7% 2110 - Income Tax Payable 835.54 854.40 -10.86 -2.216 Total 2101 - Plyrol|LleblIl1lel 1,722.48 1,436.69 285.79 19.9% 2250- VICEPeyeble 769.26 901.30 -132.04 -14.7%
Page 1 Page 21 of 85 12:32 PM Osoyoos Desert Soclety 1uo3rz1 Balance Sheet Prev Year Comparison Accrualhula As 01'31 December 2020
31 Dec20 31 Dec 19 5Change 16Change
2310 - G31’Payable 2312 - GST Pull!on Purchase: -88.43 0.00 -88.43 -100.0% 2310 - GST Payable - om» «30235 -558.76 256.41 45.9%
Total 2310 - GST Plylbli 390.78 -558.76 161 .98 30.1% 701112100-ACCRUEDLIABILITIES 2,100.96 1,779.23 321.73 18.196 Total cum Current Llabllltles 2,100.96 1,779.23 321.73 18.196 Toul Currem Llabllltles 2,361.31 1,779.23 582.08 32.7%
Long Term Llahllitles 2400 - DEFERREDINCOME 2405- Deferred Income - BC Gemlng 54,500.00 50,000.00 4,500.00 9.0% 1415 - Deferred Income - RRRF Farglvnb 10,000.00 0.00 10,000.00
Total 2000 - DEFERRED INCOME 64,500 .00 50,000.00 14,500.00 29.016
2500 - LOANS 2510 ' Loan - RRRF 30,000.00 0.00 30,000.00 1(IJ.0% Total 2500 - LOANS 30,000.00 0.00 30,000.00
Tout Long Tenn Llablllllee 94,500.00 50,000.00 44,500.00 899%
W Totll Lllbllllln $381.31 51 ,779.23 45.08208 07.1% Email! 3400 - EQUITY IN CAPITAL ASSETS 3405 - Equity In caplul Asset: 170,282.28 244,544.48 -74,552.20 -30.5% 3410 - Accumulated Depreclallon 0.00 -26,327.79 26,327.79 1EX).0'K 3400 - EQUITYINCAPITALASSETS - Other 0.00 21£93.67 -21,893.67 -100.0“/o Total 3400 - EQUITYIN CAPITALASSETS 170,282.28 240,410.36 ~70,128.08 -29.2%
3500 - Retalrled surplus (Du?clt) 11,598.86 5,059.06 6,539.80 129.3% NetIncome 3,171.86 6,539.80 -3,367.94 -51.516
Tolll Equlty 185,053.00 252,009.22 45,956.22 -26.87» TOTALLIABILITIESa.EQUITY 281,914.31 303,788.45 -21,874.14 -7.2%
Page 2
Page 22 of 85 From: Brianne Hillson To: Brianne Hillson Subject: RE: Mtg with Council Date: March-18-21 8:47:50 AM Attachments: image001.png
From: Kester Bonsu [mailto:[email protected]] Sent: March 17, 2021 5:08 PM To: Gina MacKay
Hello Gina,
It is good to hear from you. I hope that preparation for the meeting is going well.
Blurb: Granicus Host Compliance is proud to serve organizations that use our digital solutions to change the world. We are the definitive leader in short-term rental monitoring and compliance. Find properties offered for rent, educate hosts on how to become compliant, and gain revenue with Short-Term Rental Compliance Monitoring from Granicus.
Please let me know if you need any additional information before the meeting.
Thank you,
Kester Bonsu Account Executive, govService Host Compliance 1152 15th Street NW, Suite 800 Washington, DC 20005 P: 240-426-0104 | E: [email protected]
above-named recipient(s) only. Any unauthorized use or disclosure of this e-mail is prohibited. If you are not the intended recipient, please notify the sender immediately and securely destroy the communication. The Town of Osoyoos is subject to the Freedom of Information and Protection of Privacy Act.
Page 23 of 85 Host Compliance Page 24 of 85 Osoyoos
Kester Bonsu March 2021 Cost-effective solutions to Osoyoos’s short-term rental registration, compliance monitoring, fraud, audit and enforcement challenges Page 25 of 85
March 2021 Agenda Today
1 Introductions
2 Osoyoos and the Canada Market Context
Page 26 of 85 3 The Granicus Host Compliance Solution
4 Discussion and Next Steps
granicus.com 3 Granicus Overview
4,500+ Seamless Short-Term Rental Government Agencies Digital Solutions Software & Services
Page 27 of 85 have chosen Granicus to that help government: Compliance and Monitoring modernize their online improve the customer Software services, web presence, and experience, simplify/automate Proprietary and Updated Data communications strategies. workflows, and enable Consulting and Advising strategic community Services development
granicus.com 4 Page 28 of 85
5 Granicus Host Compliance created the short‐term rental compliance monitoring and enforcement industry and has led it in terms of innovation and thought leadership
Local Government Granicus Host Compliance’s work has been Customer Count* widely featured in local government circles… 400
350
300
250Page 29 of 85
200 …and in popular media
150
100
50
0
granicus.com 6 In we are currently partnering with 10 local agencies to address their STR related challenges
•Penticton, BC •Powell River, BC •Nelson, BC •Rossland, BC •Revelstoke, BC •New Westminster, BC •Vancouver, BC •Town of Golden, BC Page 30 of 85 •Ucluelet, BC •Sun Peaks Mountain Resort Municipality BC
granicus.com 7 In the broader Far West we are already serving 134 forward-thinking local government agencies
•Glenbrook Home Owner's •Long Beach CA •Washoe County NV Association NV •Marin County CA •Douglas County NV •Nevada County CA •Milpitas CA •Lake County CA •Hood River County OR •Roseville CA •Ucluelet, BC •Chula Vista, CA •Union City CA •Alpine County CA •Indian Wells, CA •Fullerton, CA •Calaveras County CA •Penticton, BC •Benicia CA •Del Norte County CA •Nelson, BC •Riverside CA •Inyo County CA •Revelstoke, BC •Sacramento, CA •Irvine, CA •Vancouver, BC •San Mateo County CA •Seattle, WA Page 31 of 85 •Albany, CA •El Dorado County CA •Big Bear Lake, CA •Berkeley CA •Redwood City, CA •Las Vegas NV •Coronado CA •Mariposa County CA •El Paso de Robles CA •Santa Cruz County CA •Marina CA
granicus.com 8 …and we have a lot of experience with Rural Communities from our current work in 45 other local jurisdictions very similar to Osoyoos
•Oro-Medonte ON •Chisago County MN •Tulare County CA •Alto Lakes Special Zoning District •Rutherford County NC •Tuolumne County CA •Glenbrook Home Owner's •Johnson City, TX •Putnam County GA Association NV •Kerrville, TX •Dorchester County MD •Bingham, MI •Otter Tail County MN •Butte County, CA •Leelanau, MI •Calaveras County CA •Chikaming, MI •Hood River County OR •Perry, GA •Rich County UT
Page 32 of 85 •Travelers Rest, SC •Charlevoix, MI •Clarksville, TN •Tillamook County OR •Long Beach, IN •East Stroudsburg, PA •Fallsburg, NY •Lodi, CA •Rockingham County VA •Clinton, NY •Inyo County CA •Fulton County NY •Lake County CA •Jewett, NY •Columbus, GA •Conway, NH •Solano County CA •Ulster County NY •Redding Convention & Visitors Bureau •Cook County MN CA
granicus.com 9 On average our 361 clients rate Granicus Host Compliance 9.5 out of 10* and highly recommend us to other local governments
Page 33 of 85 “The Host Compliance system “Host Compliance is an amazing is the essential link to the City's platform to assist with locating short-term rental regulation non-compliant short-term rentals. After one complete year of using program.The system has this software, Mendocino County been central to the success generated revenue ten times the of the City's STR program!” cost expended.”
granicus.com Please visit granicus.com/success-stories for more testimonials 10 Tell us a bit about you, Osoyoos,
Where are you in terms of regulating Page 34 of 85 short-term rentals?
granicus.com 12 What are Osoyoos’s most important goals as it relates to short-term rentals?
1 . Reduce noise, parking, traffic and trash-problems 2. Eliminate party houses 3. Reduce STR’s impact on neighborhood character 4. Ensure building safety 5. Improve ’s responsiveness to neighbor complaints 6. Stem STR’s negative impact on affordable housing availability 7. Improve permit and tax compliance to increase tax revenue Page 35 of 85 8. Ensure a level playing field between law abiding traditional lodging providers and illegal short-term rentals 9. Reduce tension between short-term rental property owners and their neighbors 10. Send a clear message to citizens that the takes the STR problems seriously 11. Other?
granicus.com 13 How big of a challenge are short-term rentals in Osoyoos?
Many
Problem Crisis Page 36 of 85 Complaints Minor Concern Issue
Few
Cold Debate Temperature Hot
granicus.com 14 Agenda
1 Introductions
2 Osoyoos and the Canada Market Context
Page 37 of 85 3 The Granicus Host Compliance Solution
4 Discussion and Next Steps
granicus.com 15 The global short-term rental market has grown 1,530% since 2011 and continues to grow at a breakneck pace
The # of short-term rental listings has grown 15x since 2011 Market is fragmenting
Millions of STR listings 15.3
12.6
47% CAGR 8.2 Page 38 of 85 5.4 4.0 2.6 1.4 1.0
125+ other web platforms
Sources: AirBnB, Expedia, TripAdvisor, Booking.com and Tripping.com
granicus.com 16 …and in Osoyoos we have identified 196 listings, representing 157 unique rental units*
Short-term rentals in Osoyoos as of January 2021 Page 39 of 85
* Granicus Host Compliance's pricing is based on the count of listings and rental units that would need be to analyzed and monitored for compliance. In terms of listings, this number is 210 as we will expand our search area by several hundred yards beyond the borders of granicus.com Osoyoos to capture all relevant listings. Source: Granicus Host Compliance Proprietary Data 17 Osoyoos Data Details Page 40 of 85
granicus.com 18 The number of short-term rental listings has grown 6% in Osoyoos over the last year
YoY Growth 198 6% 196 YoY Listing 194 Growth 192 190 Page 41 of 85 188 186 184 182 180 178 Last Year This Year
granicus.com Source: Granicus Host Compliance Proprietary Data 19 Counting only unique rental units, Osoyoos has seen 4% growth since last year
YoY Growth 158 4% YoY Rental 157 Unit Growth 156 155 154 Page 42 of 85 153 152 151 150 149 148 Last Year This Year
granicus.com Source: Granicus Host Compliance Proprietary Data 20 The Good: Short-term rentals can drive significant economic growth.
Estimated Annual Economic Impact per STR in the City of San Diego
$34,907 793 56 1,894
14,127
18,037 Page 43 of 85
Rental Additional TOT Sales City share Total income spending Tax of sales tax
granicus.com Source: National University System Institute for Policy Research (October 2015) 22 The Bad: Short-term rentals can displace long-term tenants, alter the neighborhood character and raise parking, noise, safety, trash and fairness concerns
Conversion of long-term Increased tourism can Visitors don't always know rentals into STRs can affect change the neighborhood (or follow) local rules housing availability character Page 44 of 85
Short-term renters may not Increased occupancy can Unfair competition from care about keeping good have negative trash related VRBOs can cause conflicts neighborly relations side-effects and hotel job losses
granicus.com 23 In some communities, short-term rentals have caused significant neighborhood tension
“It is loud, and there is live music and karaoke stuff, and it’s all done outside because of the pool. They’re out in front at 4 in the afternoon waiting for their Uber to come, drunk on the front lawn.” – Emmy J
“We did not buy our house to be living next to a hotel. Would you buy a home if you knew a hotel like this was
Page 45 of 85 operating next door, if you wanted to set your life up and raise a family?” – Jessica C
“Sometimes, when they are outside, they’re playing beer pong just wearing their underwear” - Hazel, Age 11
granicus.com Source: New York Times article: “New Worry for Home Buyers: A Party House Next Door”, October 10, 2015 24 The explosive growth of short-term rentals has pushed local governments to rein in the practice and made it the single most controversial local issue in decades
In the last 12 month’s 9,189 Page 46 of 85 NEWS STORIES have covered this issue across the U.S.
granicus.com 25 Without proper enforcement, only a fraction of short- term rentals will get registered and pay their fair share of taxes
In General Less Than 10% Of STR Owners Voluntarily Get Registered And Pay All Of Their Taxes Page 47 of 85
Large potential for increasing permit/license/registration fee income and tax revenues
granicus.com 26 Manual compliance monitoring and enforcement is ineffective and expensive
Rental property listings are spread across 100s of different websites
Manually monitoring 100s of properties is practically impossible as listings are constantly added, changed or removed
Address data is hidden from listings making it time-consuming or impossible to locate the exact properties and identify owners
It is practically impossible to collect taxes as there is no easy way to find out how Page 48 of 85 often the properties are rented and for how much
The vacation rental platforms refuse to provide the detailed data necessary for enforcing local Bylaws
Manual compliance monitoring and complaint-based enforcement often leads to claims of selective enforcement
granicus.com 27 Agenda
1 Introductions
2 Osoyoos and the Canada Market Context
Page 49 of 85 3 The Granicus Host Compliance Solution
4 Discussion and Next Steps
granicus.com 28 Accelerate progress irrespective of where Osoyoos is in the process of adopting and implementing effective short-term rental regulations
Pre-Bylaw Post-Bylaw
• Detailed local market data • Mobile-Enabled Online Permitting / Registration • Online Bylaw Assistant tool • Address Identification • Free webinars • Compliance Monitoring • Guide To Effectively Regulating Short-term
Page 50 of 85 Rentals On The Local Government Level • Rental Activity Monitoring • APA Short Term Rental Online Course • Tax Collection • Peer Introductions • Tax Audit Automation • Free draft review • 24/7 Hotline • Consulting and facilitation
granicus.com 29 The Granicus Host Compliance solution can address all Osoyoos’s short-term rental related challenges
Mobile-Enabled Address Compliance Rental Activity Dedicated Hotline: Registration and Tax Identification: Monitoring: Monitoring and Tax 24/7 staffed Collection: Calculation Support: Automated Ongoing monitoring telephone hotline Mobile/web forms monitoring of 50+ STR of STRs for zoning and Ongoing monitoring and online platform and back-end websites and online permit compliance of Osoyoos’s STR for neighbors to
Page 51 of 85 systems for dashboard with coupled with listings for signs of report non- streamlining complete address systematic outreach rental activity. emergency STR registration and tax information and to illegal short-term Enables data- problems, submit collection processes screenshots of all rental operators informed tax evidence and and capturing identifiable STRs in (using Osoyoos’s form compliance initiative automatic required Osoyoos’s jurisdiction letters) monitoring and other follow-up activities documentation, enforcement signatures and practices that require payments knowledge of STR electronically activity level
granicus.com 30 To accommodate any budget and ensure a high ROI for our clients, our services are priced based on the number of STRs that needs to be monitored
Cost per STR Listing/Rental Unit
TBD Mobile-Enabled Registration/Tax Collection Per Year
$60.75 Address Identification Per Year
Page 52 of 85 $30.38 Compliance Monitoring Per Year
$40.50 Rental Activity Monitoring Per Year
$16.20 24/7 Dedicated Hotline Per Year
Note: the pricing reflected is direct, list pricing in CAD. The exact scope can be adjusted to meet Osoyoos’s exact granicus.com monitoring needs in terms of geography, listing sites, listing types and other variables. 31 Affordable modular pricing tailored to Osoyoos’s needs
$5,000 Mobile-Enabled Registration/Tax Collection Per Year
$12,758 Address Identification Per Year
$4,770 Compliance Monitoring
Page 53 of 85 Per Year
$6,359 Rental Activity Monitoring Per Year
$2,543 24/7 Dedicated Hotline Per Year
Note: the pricing reflected is direct, list pricing in CAD. The exact scope can be adjusted to meet Osoyoos’s exact monitoring needs in terms granicus.com of geography, listing sites, listing types and other variables. 32 Mobile-Enabled Registration/Tax Collection Simplify Osoyoos’s registration/permitting/tax collection process and significantly reduce the administrative costs on the back-end Page 54 of 85
granicus.com 35 Mobile-Enabled Registration/Tax Collection Make it as easy to register, submit documentation and pay for your STR license/permit/taxes as it is to make a purchase from Amazon.com
We customize the online workflow to meet Osoyoos’s The user-experience is designed to delight citizens, specific Bylaw requirements reduce errors and guide applicants through the process Page 55 of 85
We let hosts pay their registration fees and taxes We collect supporting documentation and electronic whichever way they prefer signatures to ensure compliance with all laws
granicus.com 36 Address Identification Technology and processes make it possible to easily monitor Osoyoos’s STR market and find the addresses and owners of all identifiable STRs
1 2 3
Page 56 of 85 Scan Extract Combine We scan the world’s 50+ We geocode each listing and We combine AI and human largest STR websites for all extract as much information analysts to identify the exact listings in Osoyoos as possible to allow our AI addresses and owner models to narrow down the list information for each of possible address/owner identifiable STR matches
granicus.com 37 Address Identification
Granicus Host Compliance provides real-time dashboards that makes it easy for staff and elected officials to understand
Page 57 of 85 the current state of Osoyoos’s short-term rental market
granicus.com 38 Address Identification While scanning each STR platform every 3 days, Granicus Host Compliance captures listing status, metadata and full-screen screenshots which are time-stamped and made available to our clients in real time
Full Page 58 of 85 screen
granicus.com 39 Address Identification The data and screenshots we collect are made available to authorized city personnel in an easy to use online dashboard and records management system Page 59 of 85
granicus.com 40 Address Identification Our system supports all Osoyoos’s enforcement efforts with evidence of every address match and signed declarations, affidavits and expert testimony whenever needed
Example of Searchable Evidence Example of Legal Declaration Page 60 of 85
granicus.com 41 Address Identification
All data is made available in detailed data reports that can be customized to Osoyoos’s exact needs and
Page 61 of 85 easily downloaded into Excel/CSV format
granicus.com 42 Address Identification
Granicus Host Compliance makes it easy to track the status of individual rentals and create case notes as Page 62 of 85 needed
granicus.com 43 Address Identification
All our data can be easily filtered, sorted and grouped in real-
Page 63 of 85 time
granicus.com 44 Compliance Monitoring Put Osoyoos’s compliance monitoring and outreach efforts on auto-pilot by automating the mailing of notices to non-compliant short-term rental operators Page 64 of 85
granicus.com 45 Compliance Monitoring Automate the entire mailing and follow-up process and track the status and outcome of each letter in real-time
Permit Compliance Mailing Sequence Page 65 of 85
granicus.com 46 Compliance Monitoring Stay in control but save time by having us send your enforcement letters with the click of a button Page 66 of 85
granicus.com 47 Rental Activity Monitoring
Easily identify tax fraud and occupancy/rental frequency violations by monitoring Osoyoos’s
Page 67 of 85 STR listings for signs of rental activity
granicus.com 48 Rental Activity Audit Automation Automate the selection of audit candidates and the issuance of audit notifications to maximize the impact of Osoyoos’s audit efforts
Tax under-reporting mailing sequence Page 68 of 85
granicus.com 49 Rental Activity Audit Automation Streamline the audit process by requesting all backup info through simple, interactive online forms Page 69 of 85
granicus.com 50 24/7 STR Hotline Make it easy for neighbors to report, substantiate and resolve non-emergency STR related incidents in real-time
1 2 3 4
Report Proof Resolution Complete Page 70 of 85 Concerned neighbor Complainant provides If property is registered, Problem solved or calls 24/7 short-term info on alleged Granicus Host escalated – complaints rental hotline or reports incident and is asked Compliance saved in database so incident online to submit photos, immediately calls serial offenders can be videos or other proof of host/emergency held accountable the alleged violation contact to seek resolution
granicus.com 51 24/7 STR Hotline
Get detailed reports and dashboards to track all short-term rental related Page 71 of 85 complaints in real-time and over time
granicus.com 52 24/7 STR Hotline
Get detailed reports and dashboards to track all short-term rental related
Page 72 of 85 complaints in real-time and over time
granicus.com 53 Benefits to using the Host Compliance solution
Ensures fair, continuous and consistent compliance monitoring and enforcement
Frees up valuable staff time that can be focused on higher-value added activities
Minimizes noise, parking and trash violations
Minimizes the impact on local law and code enforcement agencies as complaints are first handled by our 24/7 hotline and routed to the appropriate property owner before further enforcement actions are triggered
Page 73 of 85 Maximizes Osoyoos’s tax and permit fee collections
REVENUE POSITIVE – in most cases, the additional registration fees alone pays for the Granicus Host Compliance solution several times over
Requires NO up-front investment or complicated IT integration
granicus.com 55 Agenda
1 Introductions
2 Osoyoos and the Canada Market Context
Page 74 of 85 3 The Granicus Host Compliance Solution
4 Discussion and Next Steps
granicus.com 56 Page 75 of 85
Feedback Working backwards to a solution to address Osoyoos’s STR challenges
Set Gather Project Deadline Team Scope
Project Budget Page 76 of 85 Approval
Sign STR Problem Implement Contract Solved
granicus.com 58 Next Steps
Send you this presentation and meeting summary
Schedule all team meeting?
Set timeline to decide on best solution for Osoyoos’s needs Page 77 of 85 Confirm timing of possible rollout (needed to secure Osoyoos’s place in the queue)
granicus.com 59 Contact Info
Please feel free to contact us anytime if you have any questions about short-term rental regulation and how to best address the associated monitoring and enforcement challenges.
Kester Bonsu Page 78 of 85 [email protected]
granicus.com 60 Unlike our competitors, Granicus Host Compliance systematically captures data from 54 major short-term rental platforms every 3 days
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granicus.com 61 REPORT ^•"..t 1 .'^ 'A^ Committee of the Whole Canada's /warmest weteome *
MEETING DATE: March 23, 2021
TO: Mayor and Council
ec: Allan Chabot, CAO
FROM: Gerald Davis, Director of Community Services
SUBJECT: Community Service Grants
TRACKING NO.: Al-329
BACKGROUND
The Community Service Grants Policy (FIN-001) is intended to financially assist non-profit organizations and community groups who are active in the community and who provide a service to the Town of Osoyoos. The grant program closed on February 26, 2021 and staff is bringing a recommendation forward for Councils consideration. Requests can be submitted for one-time special event requests, community development, rental of facilities, insurance costs and travel for sports events.
OVERVIEW
The review committee is made up of the Director of Community Services, Councilor King and Councilor Bennett. We received 25 grant applications and more than $102,000 in requests. Staff has attached an excel spreadsheet with more detailed information. The total budget for the grant program is set at $61,000. This budget includes $2,000 for sports teams and individuals who may travel to provincials or higher. We reviewed the applications and short listed all relevant requests. Once the potential list was identified we reviewed the criteria to make sure they were still eligible. At that point we allocated as much funding as we can to all deserving applicants. The applicants are listed below.
Applicant Project Request Recommendation Osoyoos Festival Society Advertising, video, $4,000 $3,000 prizes Osoyoos Fireworks Fireworks - Canada $10,000 $7,000 Day Osoyoos Elks-Golden Villa Municipal portion of Approximately $2,000-When taxes are taxes (affordable rent $2,000 distributed we will know the and community exact amount. activities) South OK Secondary Bursaries $4,500 $4,500 Osoyoos Elks Lodge #436 Accessible $4,000 $2,000 Washrooms Osoyoos Curling Club Washrooms, shed $4,725 $2,000 repair JDsoyoos Lake Water Quality Insurance $1,000 $1,000 J3soyoos Senior Center Office Chairs $1,000 $1,000 JDesert Park Exhibition Society Website Development $1,200 $0
2021 03 23 cow community service grants Page 80 ofPage 85 1 of 3 j^ake Osoyoos Sailing Club #1 Storage Rack $1,500 $1,500 j^ake Osoyoos Sailing Club #2 Allan Block Wall $1,800 $1,800 Osoyoos Pickle Ball AED $2,500 $2,500 Association #1 Osoyoos Pickle Ball Storage Container $5,166 $0 Association #2 _Qsoyoos Pickle Ball Club #3 Storage Container $5,166 $0 Oliver/Osoyoos Search and Assist with vehicle $10,000 $5,000 Rescue purchase (suburban)
Desert Sun Counselling Community Kitchen $10,000 $5,000 and Garden School After School Society White Board and $900 $900 Supplies Osoyoos Lawn Bowling Club Upgrades and $4,000 $2,500 Outdoor Furniture
Osoyoos and District Arts Amateur Photo $3,500 $0 Council Contest J^otary Club of Osoyoos 75th Anniversary Mural $5,000 $4,000 Desert Valley Hospice Society Ad, Marketing and $2,500 $2,000 Special Event Osoyoos Museum Society Welcome Wall $2,000 $0 Accessible Okanagan Fishing $3,000 $3,000 Event/Kayaking/H iking Portuguese Canadian Cultural Roof Repair $7,000 $6,000 Society Osoyoos Lake Paddling Club First Class Event $6,000 $2,000 TOTAL $102,457 $58,700
This recommendation leaves a balance of $300 in grant funding and $2,000 in sports funding. The sports funding is available throughout the year until the funds are used.
OPTIONS
1. That the Committee of the Whole recommend the following applicants to receive grant requests and move to the regular meeting of council for approval: • Osoyoos Festivals Society - $3,000 for advertising, video, prizes and virtual performances. • Osoyoos Fireworks - $7,000 for Canada Day Fireworks event. • Elks Golden Villa - $2,000 (depending on actual municipal tax portion) • South Okanagan Secondary - $4,500 for bursaries. • Osoyoos Elks Lodge #436 - $2,000 for accessible washroom upgrades. • Osoyoos Curling Club - $2,000 for washroom and shed repair. • Osoyoos Lake Water Quality - $1,000 for insurance premiums. • Osoyoos Senior Center - $1,000 for office chairs. • Lake Osoyoos Sailing Club - $1,500 for storage rack and $1,800 for retaining wall. • Osoyoos Pickle ball Association Inc. - $2,500 for an AED. • Oliver/Osoyoos Search and Rescue - $5,000 to offset the cost of new Suburban vehicle. • Desert Sun Counselling - $5,000 for Community Kitchen and Garden. • School After School Society - $900 for white board and supplies. • Osoyoos Lawn Bowling Club - $2,500 for upgrades and outdoor furniture. • Osoyoos Rotary Club - $4,000 for 75th anniversary wall mural. • Desert Valley Hospice Society - $2,000 for advertising, marketing and special event. • Accessible Okanagan - $3,000 for fishing event, kayaking and hiking. • Portuguese Canadian Cultural Society - $6,000 for roof repair on building. • Osoyoos Lake Paddling Club - $2,000 for First Class Event.
202103 23 cow community service grants Page 81 of 85Page 2 of 3 2. That the Committee of the Whole make changes to the recommended applicants, approve the changes and move to the regular meeting of council for approval. 3. That the Committee of the Whole not make any recommendations at this time.
INFORMATION AND/OR DIRECTION REQUESTED
Recommendation - Option #1 - Once a decision is made the requests will go to a regular meeting of Council for approval and cheques can be presented at the following regular meeting. Due to Covid 1 9 the committee was recommending that support for events or projects that may be impacted by the pandemic be given only when the event is confirmed.
/c/i^-(-Os %^^^ ^°-^ Gerald Davis Allan Chabot Director of Community Sen/ices Chief Administrative Officer
202103 23 cow community service grants pagePage 82 of3 85of 3 2021 Wlinimum ~Z02T Community Service Grant Applications 2021 Project 2020 grant Req Project Budget Recommendation Comments
SPORTS/INDIVIDUAL _$_-_ $ No requests to date TRADITIONAL SUPPORT ftdvertising, videos.prizes, virtual Osoyoos Festivals Society performances $ $ 4,000.00 $ 5,400.00 $ 3,000.00 No grant for 2020 Cheque to be issued when the event is Osoyoos Fireworks Fireworks $ $ 10,000.00 $ 90,000.00 $ 7,000.00 confirmed
Osoyoos Elks Senior Citizens Society(Golden Municipal portion of taxes (affordable Villa) rent and community activities) $ 2,000.00 $ 2,000.00 $ 269,756.00 $ 2,000.00 Won't know exact amount until later Osoyoos Ambassador Committee (Osoyoos Royalty Committee) Prog/bursary expenses $ 3,000.00 $ No submission Hiah School Bursaries Bursuries $ 3,000.00 _$_-__$ 4,500.00 $ 4,500.00 Council resolution $1500 increase Osoyoos Elks Lodge #436 accessible washrooms $ 5,000.00 $ 4,000.00 $ 8,000.00 $ 2,000.00 Osoyoos Curling Club Washrooms.shed repair $ 2,000.00 $ 4,725.00 $ 7,525.00 $ 2,000.00 Osoyoos Lake Water Quality (env't) Insurance $ 3,500.00 $ 1,000.00 $ 2,700.00 $ 1,000.00 REQUESTS Osoyoos Seniors Center Office chairs $ 3,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 Desert Park Exhibition Society Website Development $ 3,000.00 $ 1,200.00 $ 5,420.00 T^ ^ Grant was not used from 2020 Mental Wellness Society Family Support Group/FaciKty $ 1,200.00 $ $ No submission Lake Osoyoos Sailing Club # 1 Storage Rack Repair $ 1,500.00 $ 3,300.00 $ 1,500.00 Lake Osoyoos Sailing Club # 2 Allan Block Wall $ 1,000.00 $ 1,800.00 $ 4,650.00 $ 1,800.00 Osovoos Pickleball Inc # 1 AED $ 2,500.00 $ 2,500,00 $ 2,500.00 Osoyoos Pickleball Inc # 2 Storage Container $ $ 5,166.00 $ 10,322.00 $ Osoyoos Pickleball Club # 3 Storage Container $ 5,166.00 $ 10,332.00 $ Oliver/Osoyoos Search and Rescue Support Purchase of suburban $ 5,000.00 $ 10,000,00 $ 57,000.00 $ 5,000.00 Desert Sun Counselling and Res Center Community Kitchen and Garden $ 5,000.00 $ 10,000.00 $ 49,500,00 $ 5,000.00 Osoyoos Golf Club Public driving range mat upgrades $ 3,000.00 I - --~ No submission School After School Society White board and supplies $ 1,200.00 _$_-_$ 900.00 $ 3,229.00 $ 900.00 Osoyoos Lawn Bowling Club Upgrades and outdoor furniture $ 8,000.00 $ 4,000.00 $ 5,000.00 $ 2,500.00 Spirit of the Games Society Marketing $ 2,000.00 $ $ Disbanded Osoyoos & District Arts Council amateur Photo contest $ 3,500.00 $ 3,500.00 $ 5,000.00 $ Grant was not used from 2020 Rotary Club of Osoyoos 75th anniversary mural $ $ 5,000.00 $ 11,000.00 $ 4,000.00 Desert Valley Hospice Society Ad, marketing, special event $ 2,200.00 $ 2,500.00 $ 3,000.00 $ 2,000.00 Osoyoos Museum Society Welcome wall $ 5,000.00 $ 2,000.00 $ 2,500.00 $ Received an additional $4.000 Accessible Okanagan Fishing event/Kayaking/Hiking $ $ 3,000.00 $ 3,000.00 $ 3,000.00 Portuguese Canadaian Cultural Society Roof repair $ $ 7,000.00 $ 7,500.00 $ 6,000.00 uneque to De issued wtien event is Osoyoos Lake Paddling Club First Class Event $ $_6,000.00 $ 25,000.00 $ 2,000.00 confirmed Page 83of 85
TOTAL $ 61,600.00 $ 102,457.00 $ 592,634.00 $ 58,700.00
2021 Budget $ 59,000.00 Sports Teams/lndividuals J_2.000.00
TOTAL" $ 61,000.00
REMAINING FUNDS GRANTS REMAINING $ 300.00 Sports Teams/lndividual $ 2,000.00 REPORT Committee of the Whole
MEETING DATE: March 23, 2021
TO: Mayor and Council
CC: Allan Chabot, CAO
FROM: Jim Zakall, Director of Financial Services
SUBJECT: 2021 Property Tax Due Date
TRACKING NO.:
BACKGROUND
The Town’s property tax due date has been historically July 2nd, established under Section 234 (General tax collection scheme) of the Community Charter with a 10% penalty added July 3rd. In 2020, due to the uncertainty of COVID and it impacts, Council established the 2020 Property Tax Due date as September 30, 2020 under Section 235 (Alternative municipal tax collection scheme) of the Community Charter.
OVERVIEW
The property tax due date was changed in 2020 from July 2nd to September 30th due to COVID and the uncertainty of the impacts on our residents.
Other jurisdictions in our area 2020
Town of Oliver July 2nd 1% July 3, 4% October 1 City of Penticton July 31st 10% October 1st District of Summerland September 30th 10% October 1st
Other jurisdictions in our area 2021 Due Date Penalty Town of Oliver July 2nd 5% July 3, 5% September 1 City of Penticton July 31st 10% August 1st District of Summerland July 2nd 10% July 3rd
Municipalities that changed their due dates and penalty structures in 2020 have for the most part reverted back to the way they were prior to Covid, with the exception to Oliver splitting the late payment penalty.
My recommendation is that we change our tax due date and penalty back to July 2nd but have the late payment penalty as 5% July 3rd and 5% September 1st.
2021 04 13 COW Report - Setting Tax due date for 2021 Page 1 of 2 Page 84 of 85 OPTIONS
1. Set the 2021 Property Tax due date for July 2nd with 5% late payment penalty July 3rd and 5% late payment penalty September 1st. 2. Set the 2021 Property Tax due date for July 2nd with 10% late payment penalty July 3rd. 3. Set the 2021 Property Tax due date for July 31st with 10% late payment penalty August 1st.
INFORMATION AND/OR DIRECTION REQUESTED
Jim Zakall Allan Chabot Director of Financial Services Chief Administrative Officer
2021 04 13 COW Report - Setting Tax due date for 2021 Page 2 of 2 Page 85 of 85