Quarterly Report CQC Ratings – 29th February 2020

Introduction

This report provides a summary of the CQC rating scores of practices visited in Hounslow, and whose reports have been published as at 29th February 2020.

Each CQC inspection report gives a full account of the assessment of the practice and provides a breakdown on whether the practice is well led and providing a safe, caring, responsive and effective service; each area is rated separately, with an overall rate of the practice performance. All Hounslow practice reports can be found at www.cqc.org.uk

Practices rated as good or outstanding Practices rated as good or outstanding, can expect to be inspected at least every five years. Every year, the CQC will carry out a formal review of the information they hold about a practice.

Practices rated as requires improvement or inadequate If your practice is rated as requires improvement or inadequate, the annual regulatory review process and provider information collection call does not apply. CQC will continue to inspect:

• Within six months for a rating of inadequate • Within 12 months for a rating of requires improvement.

Changes to ratings across the CCG

Since the start of publishing Hounslow CCG practices CQC ratings, for the first time we can report that there is no practice within the CCG rated Inadequate after inspection. In February 2020, three new practices were inspected and received Requires Improvement ratings; Albany Practice, Thornbury Road Practice and HMC Health - Feltham.

Jan- Apr- Dec- Apr- July- Nov– Feb- 18 18 18 19 19 19 20 0 0 0 0 0 0 0 Outstanding 41 41 41 41 43 43 41 Good 4 3 4 2 1 1 3 Requirements improvement 1 1 1 1 1 1 0 Inadequate 2 2 1 2 1 1 2 Awaiting Published Report

Hounslow Primary Care Network overall CQC ratings

Overall Rating Primary Care Networks Brentford & Great Heart of Grand Isleworth Chiswick Feltham West Road Hounslow Total Good 4 8 11 9 9 41 Requires Improvement 2 1 3 Awaiting Published Report 1 1 2 Grand Total 7 8 13 9 9 46

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Hounslow Practices individual overall CQC ratings

Practice Location Latest Overall Practice Name Locality Code Rating E85744 Arygle Health Group - Isleworth Practice Brentford & Isleworth Good E85750 Spring Grove Medical Practice Brentford & Isleworth Awaiting Published Report E85605 Brentford Group Practice Brentford & Isleworth Good E85004 Albany Practice Brentford & Isleworth Requires Improvement E85001 Thornbury Road Centre for Health Brentford & Isleworth Requires Improvement E85735 Brentford Family Practice Brentford & Isleworth Good E85007 St Margaret's Practice Brentford & Isleworth Good E85746 Grove Park Terrace Surgery Chiswick Good E85683 Glebe Street Surgery Chiswick Good E85693 Grove Park Surgery Chiswick Good E85040 WEST4GPs Chiswick Good E85625 Chiswick Family Doctors Practice Chiswick Good E85030 Chiswick Health Practice Chiswick Good E85658 Holly Road Medical Centre Chiswick Good E85692 Wellesley Road Practice Chiswick Good E85699 Grove Village Medical Centre Feltham Good E85071 Clifford House Surgery Feltham Good E85708 Gill Medical Practice Feltham Good E85718 Hatton Medical Practice Feltham Good E85024 Carlton Surgery Feltham Good E85736 Little Park Surgery Feltham Good E85115 Pentelow Practice Feltham Good E85056 St David's Practice Feltham Good E85035 Mount Medical Centre Feltham Good E85734 Queens Park Medical Practice Feltham Good Y02672 HMC Health - Feltham (New Provider) Feltham Requires Improvement E85697 Bedfont Surgery (New Provider) Feltham Awaiting Published Report E85045 Twickenham Park Medical Practice Feltham Good E85739 Living Care at Heston (HMC Health - Caretaker) Great West Road Good E85713 Hounslow Family Practice Great West Road Good E85681 Jersey Practice* Great West Road Good E85018 Dr Sood's Practice Great West Road Good E85114 Crosslands Surgery Great West Road Good E85062 Firstcare Practice Great West Road Good E85696 Clifford Road Surgery Great West Road Good E85707 Skyways Medical Centre Great West Road Good E85052 Cranford Medical Great West Road Good E85126 Green Practice Heart of Hounslow Good E85716 Bath Road Surgery Heart of Hounslow Good E85015 Hounslow Medical Practice Heart of Hounslow Good E85600 Willow Practice Heart of Hounslow Good E85059 Chestnut Practice Heart of Hounslow Good E85113 Redwood Practice Heart of Hounslow Good E85058 Blue Wing Surgery Heart of Hounslow Good E85060 Kingfisher Practice Heart of Hounslow Good Y02671 HMC Health - Hounslow Heart of Hounslow Good

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Requires Improvement rating

• Albany Practice – Joint contract visits continue to take place between the practice, NWL Primary Care Team and Hounslow CCG. As part of the programme of support being offered to the practices, a place on the Resilience Programme will be offered to the practice to help their sustainability

• Thornbury Road – Following their recent Requires Improvement rating a joint contract visits will be arranged with the practice

• HMC Health – Feltham Practice - Following their recent Requires Improvement rating a joint contract visits will be arranged with the practice

Collaborative working with CQC Inspector

Hounslow Primary Care Team continues to hold regular meetings and share soft intelligence with CQC inspectors to help identify possible changes in the quality of primary care services delivered by practices to Hounslow residents.

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