CONFERENCE PROGRAM Veterans Day November 11, 2019
On Monday
MPORTANT INFORMATION
i about the conference
Name Badges Meeting Etiquette Name badges are required for admissions to all conference Sensitive to the concerns of our members, MASFAP affirms the sessions, meal functions and activities. This helps with networking, right of all individuals to function in an environment free of identifying newcomers, knowing where someone is from, being offensive behavior. able to identify those with the same responsibilities and (for those of us who are bad with names) it will help us to remember your • No talking during presentations and please refrain from name when we visit. Lost your name badge? Go to the Registration having loud conversations directly outside of a meeting room. desk in the Granada Foyer to obtain a replacement. • Silent all cellphones, watches, and any electronics during conference functions. Extra Meal Tickets • Use perfume or cologne sparingly, as others around you may Your guests are invited to attend meals; there is a fee for the be allergic. meals. Please see the Registration Table to inquire about price and to pay the fee. Conference Attire Attire for the conference is business casual. During evening activities, please feel free to change into jeans.
2 | MASFAP Conference | Find the Hero in You! President’s Welcome
Greetings MASFAP Superheroes!
elcome to beautiful Lake of the Ozarks! Thank you for deciding to join your Wcolleagues for the 2019 MASFAP Conference. Our conference theme, “Find the Hero in You”, speaks to how we as Financial Aid Administrators impact students and their lives in ways that we may not realize. We don’t have to be a hero with a capital “H” and leap tall buildings to make a difference. However, we can be a hero in small ways – helping a student fill out a FAFSA or finding financial aid to pay their bill. Hopefully our financial aid sessions will help you discover your hidden superhero talent and use that skill to help your students!
The Program Committee created a great agenda loaded with a diverse array of opportunities to learn something new, something to strengthen your knowledge and skills, or something to take care of you and the students you serve. Due to the dedication and hard work of your fellow MASFAP members, you will find this conference had you in mind. We hope you find it fun and informative!
Whether this is your first conference or your twentieth, I encourage you to take time to network and learn from one another. Your overall experience will be enhanced if you ask questions and participate in sessions. Our goal is for you to leave this conference armed with new friends, new knowledge, and maybe a new talent for you, your office and your students!
We are very excited you are here!
Samantha Matchefts 2019 MASFAP President
MASFAP Conference | Find the Hero in You! | 3 Welcome to the 2019 MASFAP Conference!
This years’ conference is celebrating how to “Find the Hero in You”. In Superman’s words, “there is a Superhero in ALL of us”. We are all superheroes in our own way, striving to have the most up-to- date knowledge and supporting students in any way we can.
We are so glad to have the opportunity to come together as financial aid professionals, friends and colleagues while building on our efforts and strengthening our interests in the future of our students. This conference will give all a chance to network, get to know colleagues, reinforce our super strengths and learn from each other’s successes. Let’s celebrate Veterans’ Day and all heroes together, and enjoy the conference, packed with excellent sessions and fun activities…. Up, Up and Away!
TABLE OF CONTENT
Veterans Day | Important Conference Reminders...... 2 Welcome...... 3-4 Menu...... 5 Executive Board and Committees...... 6-7 The MASFAP Scholarship Fund; Student Success Story Award...... 8 Exhibitors...... 9 Fun Activities/Events ...... 10-11 Agenda at a Glance...... 12-13 Keynote Speaker...... 14 Special Guests...... 15-17 Exhibitor Ads ...... 18-19 Session Schedule Details ...... 20-30 Monday ...... 20-22 Tuesday ...... 23-29 Wednesday...... 30 Business Meeting Minutes 2018...... 31 Notes...... 32-33 Hotel Map...... 34 In Remembrance...... 35
Big Thank Yous! MASFAP would like to extend a special thank you to all of our Corporate Support Companies for supporting MASFAP this year.
A special thank you to Kathy Dixon and the staff at MOHELA for their contribution in the design of the MASFAP Conference Program and all the conference materials.
4 | MASFAP Conference | Find the Hero in You! Monday, November 11
Newcomer and Executive Board Breakfast: Two Scrambled Eggs, Apple- Wood Smoked Bacon, Sausage, Breakfast Potatoes, Coffee, Water, and Tea Dinner: Pan Seared Chicken Breast, Dinner Salad, Garlic Mashed Potatoes, French Rolls, Apple Tart with Vanilla Sauce or Crème Brulee Cheesecake, Coffee, Water and Tea Tuesday, November 12
Breakfast: Sliced Seasonal Fruits and Berries, Fruit Yogurts, Assorted Cold Cereals, Scrambled Eggs, Apple-Wood Smoked Bacon, Sausage Links, Breakfast Potatoes, French Toast with Pure Maple Syrup, Skim and 2% Milk
Lunch: Soup of the Day, Mixed Field Greens with Assorted Dressings, House-Made Kettle Chips | Mini Dessert Bar or Mini Cheesecake, Coffee, Decaffeinated Coffee, Ice Tea - Southwest Chicken Wrap with Spanish Rice with Chicken, Black Bean, Corn, Tomato, Cilantro, and Sour Cream - Anchiote Beef Wrap with Seared Flank Steak with Grilled Sweet Peppers and Onions, Baby Spinach and a Salsa Verde - Grilled Vegetable Wrap with Squash, Zucchini, Bell Pepper, Onion, Broccoli and Red Pepper Coulis
Dinner: 6 oz. Sirloin Sautéed with a Whiskey Demi-Glace, Dinner Salad, Seasonal Vegetables, French Rolls, Apple Tart with Vanilla Sauce or Crème Brulee Cheesecake, Coffee, Water and Tea
Wednesday, November 13
Continental Breakfast: Seasonal Fruit, Granola, Power Bars, Kind Bars, Fresh Squeezed Orange Juice, Coffee, Water and Tea
Brunch: Belgian Pecan Waffles with Warm Vermont Maple Syrup, Apple-Wood Smoked Bacon, Apple-Wood Ham, Home Fried Breakfast Potatoes, Eggs Benedict, Biscuits, Country Gravy, Omelet Station, Assorted Fresh Baked Breads, Coffee, Juice, Water and Tea
MASFAP Conference | Find the Hero in You! | 5 Executive Board Members
Samantha Matchefts, President Bridgette Betz, Treasurer-Elect Senior Associate Director, Student Financial Aid Director Student Financial Assistance University of Missouri - St. Louis Missouri University of Science and Technology
Dena Norris, President-Elect Cassandra Hicks, Past Treasurer Associate Vice Chancellor of Student Financial Services Director of Financial Aid Metropolitan Community College Southeast Missouri Hospital College of Nursing & Health Sciences Kerry Hallahan, Past President Director of Financial Aid Charles Mayfield, Delegate at Large Logan University Director of Financial Assistance Northwest Missouri State University Kim Cary, Vice President College Director for Financial Aid Matthew Kearney, Delegate at Large Ozarks Technical Community College Director of Student Financial Services Southeast Missouri State University Kimberly Meeker, Secretary Director of Financial Aid Zachary Greenlee, Delegate at Large North Central Missouri College Director of Financial Services Missouri Baptist University Leroy Wade, Ex-Officio Member Assistant Commissioner Laura Steinbeck, Delegate at Large (Associate Members) Missouri Department of Higher Education & Workforce Director, Business Development Development Sallie Mae, Inc.
Rebecca Diskin, Treasurer Director of Financial Aid Missouri Southern State University
Program Committee
Kim Cary, Chair, Ozarks Technical Community College Adrianne O’Keefe, Maryville University of St. Louis Julie Finn, Cognition Financial Elisha Kelley, Ozarks Technical Community College Jill Rea, Ozarks Technical Community College Bridgette Betz, Missouri University of Science and Technology Keri Gilbert, University of Missouri - Columbia Kayla Klein, University of Missouri - Columbia Manda Riley, University of Missouri - Columbia Christopher Bowen, University of Missouri - St. Louis Anne Gill, Ozarks Technical Community College Julie Loftin, Drury University Colten Ross, Ozarks Technical Community College Ginny Burns, MOHELA Lisa Hearn, Ozarks Technical Community College Vicki MacDonald, Ozarks Technical Community College Will Shaffner, MOHELA Deanne Cordell, Northwest Missouri State University Mitch Hess, University of Missouri - St. Louis Toni Marchese, Ozarks Technical Community College Laura Steinbeck, Sallie Mae, Inc. Amy Davies, Ozarks Technical Community College Kim Howe, Missouri Department of Higher Education and April Mason, University of Missouri - Columbia Workforce Development Jamie Davis, Columbia College Karen Washington-Harden, University of Missouri - St. Louis Samantha Matchefts, University of Missouri - St. Louis Linda Johns, Ozarks Technical Community College Kathy Dixon, MOHELA Kaley Williams, Kansas City University of Medicine and Alexandria Miller, Stephens College Biosciences Sara Edwards, Citizens One Bank Laurel Miller, Logan University Melissa Findley, Missouri Scholarship & Loan Foundation
6 | MASFAP Conference | Find the Hero in You! Committee Chairs
Karen Washington-Harden, Archives Chair Jamie Davis, Professional Development Chair Financial Aid Coordinator Financial Aid Assistant Director of Operations University of Missouri - St. Louis Columbia College
Kerry Hallahan, Association Governance Chair Director of Kim Cary, Program Chair Financial Aid College Director for Financial Aid Logan University Ozarks Technical Community College
Laura Steinbeck, Associate Member Concerns Chair Director, Keely Haynes, Research Chair Business Development Pell/R2T4 Coordinator Sallie Mae, Inc. University of Missouri – Columbia
Lorrie Glynn-Baird, Awards Chair Alexandria Miller, Site Chair Financial Aid Advisor (VA/Agency Programs) Director of Financial Aid East Central College Stephens College
Cassandra Hicks, Budget & Finance Chair Adrianne O’Keefe, Technology Chair Director of Financial Aid Financial Services Business Process Analyst Southeast Missouri Hospital College of Nursing & Health Maryville University of Saint Louis Sciences
Melissa Findley, Communications Chair Executive Director Missouri Scholarship and Loan Foundation
Ginny Burns, Corporate Support Chair Director of Loan Servicing MOHELA
Kayla Klein, Early Awareness Chair Financial Aid Advisor University of Missouri – Columbia
Amy Hager, Leadership Development Chair Director of Financial Aid Moberly Area Community College
Tony Lubbers, Legislative Chair Director, Student Financial Assistance University of Central Missouri
Scott Young, Membership Chair Director Financial Aid & Scholarship Office University of Missouri - Kansas City
Laurel Miller, Newcomer/Welcome Chair Associate Director of Financial Aid Logan University
Kerry Hallahan, Nominations & Elections Chair Director of Financial Aid Logan University
MASFAP Conference | Find the Hero in You! | 7 Student Success Story Award and the Winner is...
Ms. Berenice Arroyo Arellano
8 | MASFAP Conference | Find the Hero in You! Exhibitors
Ascendium Education Program Advertisement Ascent Student Loans College Ave ampuslogic C Inceptia itizens ne C O Missouri Department of Higher Education ognition inancial un rust C F /S T and Workforce Development College Ave Missouri Scholarship and Loan Foundation Commerce Bank MOHELA
CommonBond
Credit World Services
Discover Student Loans ECSI Thank you for ELM Resources Inceptia your support! KHEAA
Mary Kay
Missouri Department of Higher Education
and Workforce Development
Missouri Scholarship and Loan Foundation MOHELA PNC
Sallie Mae
SoFi
MASFAP Conference | Find the Hero in You! | 9 BUILD YOUR OWN BOAT (B.Y.O.B.) IS BACK! Monday Night Fun... Get ready for team building at its finest- in this water activity, you and your team will design and build a person-powered, cardboard boat that is capable of racing other teams in the Lodge Swimming Pool. YOU DO NOT NEED TO BRING SUPPLIES!
There will be PRIZES! Maximum 12 on a Team Sign Up on Your Own, or Gather a Team and Sign up at the Registration Table. See you at Marbella at 7:30 PM!
10 | MASFAP Conference | Find the Hero in You! Our Charity Tuesday Night Fun... Bid, win, and have a grin! LAKE AREA BIG BROTHERS BIG SISTERS
ASFAP’s own auctioneer, Leroy Wade, will be auctioning Moff themed baskets generously donated by MASFAP membership to support a great cause!
100% of the funds raised will go to the organization, so please grab cash and your checkbook and head to MARBELLA AT 7:30 PM
The organization provides mentors to youth in need in Miller and Camden Counties.
Find out more about this great nonprofit at: http://www.lakebbbs.org/about.asp
MASFAP Conference | Find the Hero in You! | 11 MONDAY, November 11, 2019 9 am – 12 pm Exhibitor Set Up (Granada A/B)
9 am – 12 pm MASFAP Board Meeting (Lookout)
9 am – 10 am Newcomer Registration Open (Lodge Lobby)
10 am – 11 am Newcomer Brunch with Board (Seachase)
11 am – 11:30 am Newcomer Mini Orientation (Valencia)
11:30 am – 12:30 pm Newcomer Activity (Lodge Lobby)
12 pm – 5 pm Registration Open (Granada Foyer)
12 pm – 5 pm Exhibit Area Open (Granada A/B) Opening Remarks & Keynote Speaker 1:00 pm – 2:15 pm Keynote Address: Tevin Ali (Granada A/B)
2:30 pm – 3:30 pm NASFAA Virtual Update (Granada C)
3:30 pm – 4 pm Break (Granada A/B)
4 pm - 5 pm Which Loan is Students This Looks Like Legal Changes Customer Service Helping Best for Scammed-The a Job for in Collections for Everyone Students Get You…Errr, Pain, Costs and Superman! (Escollo) (Lookout) on the Fast Google It? Harm Federal Work- Track (Malaga) (Valencia) Study (Granada C) (Barcelona)
5 pm – 6 pm Vendor & Associate Member Reception – Invitation Only (President’s Suite)
6 pm – 7 pm Dinner & Veteran Speaker (Granada A/B)
7:30 pm Evening Activity (Marbella)
Agenda at a
Glance
12 | MASFAP Conference | Find the Hero in You! TUESDAY, November 12, 2019 7:30 am – 8:30 am Breakfast – FAMS User Group Networking (Granada A/B)
7:30 am – 12:00 pm Registration (Granada Foyer)
8:30 am – 9:30 am The Might of a Engaging How to A View into Practical Mission: Students in Navigate a Today’s College Strategies for Mobilizing Financial Difficult Financing Serving Students to Literacy Conversation Options Under- Graduate with a (Malaga) (Valencia) (Barcelona) Resourced Major & a Students Mission (Granada C) (Lookout)
9:40 am – 10:40 am Emotional Practices To The Shape of Be Superman Where is Financial Aid Intelligence: Support You: (While Acting Everyone? Awards Transcending & Students Exploring Like Clark Kent) Undocumented Offers: Are Connecting Through the Personality The Bursar’s Students you a Hero or Generations Financial Aid Types in the Impact on from Missouri a Villain to (Lookout) Process - Office Retention (Malaga) Prospective MCAC Environment (Barcelona) and Incoming (Granada C) (Valencia) Students? (Escollo)
10:40 am – 11:10 am Break (Granada A/B)
11:15 am – 12:15 pm Understanding Collect Money Help Verification with NASFAA Student Loan Like Bruce Wanted: Department of Certified Refi (Malaga) Wayne: Calling All Education Financial Aid Tuition Student- (Granada C) Administrator Payment Pays Centered Overview
7:30 am –3:15 pm (Escollo) Superheroes’ (Lookout) (Valencia)
12:15 am – 1:30 pm Lunch, MASFAA & MASFAP Update, State Exchange & Business Meeting (Granada A/B)
1:45 pm - 2:45 pm Here We Come Leadership Reaching GI Bill/Veterans’ Return of to Save the Day: Development Gen Z Assistant Title IV Aid Exhibits Open Verification and Program: (Barcelona) Programs Basic (Granada C) Document MASFAP’s Training Management Next Super (Valencia) (Lookout) Heroes! (Escollo)
2:45 pm – 3:15 pm Break (Granada A/B)
3:15 pm – 3:45 pm Associate Members Meeting (Granada A/B)
3:20 pm - 4:20 pm It Takes All Super Heroes “No One Told MOCAN, The Reconciliatio Types of Heroes Tackle Default Me About What, The Who, n - Financial to be a Part of a One Month at That!” The Why. Aid & Bursar Team! Working a Time Student (Escollo) (Granada C) With Other (Barcelona) Deadline Departments Management (Malaga) in the New Media Age (Valencia)
4:30 pm – 5:15 pm General Session with Zora Mulligan: Getting to know your Commissioner (Cinema)
5:15 pm – 6:15 pm Board Social & Recognition – Invitation Only (President’s Suite)
6:15 pm-7:45 pm Dinner, Awards & Special Recognition (Granada A/B)
7:45 pm – 9:15 pm Charity Auction for Big Brothers and Big Sisters (Marbella)
Wednesday, November 13, 2019
7 am – 8 am Quick Start Breakfast (Marbella)
8 am – 8:45 am General Session - Federal Update by David Bartlett (Cinema)
Interest Sessions for Birds of a Feather - Peer Networking Groups: 9 am – 10 am Public 4 (Escollo), Comm College, (Lookout), Private (Malaga), Technical (Valencia), Business (Barcelona)
10:15 am – 12:00 pm Brunch, LDP Graduation, State Update by Leroy Wade & Passing of Gavel (Marbella) MASFAP Conference | Find the Hero in You! | 13 1 pm – 3 pm Board Transition (Seachase)
Keynote Speaker Tevin Ali
evin Ali is a graduate of The Johns Hopkins University earning his Master’s in Biotechnology TEnterprise & Entrepreneurship. He earned his Bachelor’s Degree in Biological Sciences at Florida Atlantic University. Tevin is a leader and entrepreneur in the biotech sector and is also an empowering motivational speaker passionate about helping others overcome their struggles to become the strongest version of themselves possible.
Tevin is no stranger to struggles and setbacks. Born in Trinidad & Tobago and raised by immigrant parents, his family had little wealth, but valued education. After many years of saving, Tevin was the first in his family to attend college. By his own admission, he was not the best student, nor truly ready for college, and soon fell prey to an inner dialog that morphed into a sense of hopelessness. Tevin eventually dropped out of college believing he had failed himself and his family. Fortunately hitting his lowest point allowed him to be highly receptive to change. Tevin overcame the fear he would never be good enough, fought back against the perception of others, and has since been the first in his family to graduate college and now serves as an incredible beacon of inspiration for others across the nation who also struggle in the face of adversity.
Tevin now serves as the Founder & CEO of Talk With Tevin LLC, his platform organization for his motivational speaking career. His keys to success lie in emotional intelligence and focusing on finding one’s personal mission. He has been featured in The New York Times, The Johns Hopkins News, and The Baltimore Times among many other academia media outlets for his dynamically driven leadership and commitment towards empowering others. A synopsis of his story has been published in partnership with the National Institute for the Study of Transfer Students in the foreword of Building Transfer Student Pathways for College and Career Success. Additionally, he was named a National Recipient of the Sallie Mae Bridging the Dream $20,000 Scholarship for Graduate Students, was awarded the prestigious Capstone Award at the Johns Hopkins Commencement Ceremony, and was also named the State of Florida Student of the Year by the Florida Association of Colleges and Employers (FloridaACE).
14 | MASFAP Conference | Find the Hero in You! Special Guests
avid Bartlett is a Training Officer with the U.S. Department of Education in Kansas DCity. David has had the privilege to work in the student aid industry for 24 years at the U.S. Department of Education. He has been involved in delivering and developing training at Federal Student Aid (FSA) for 21 years, holding the post of Training Officer for 15 years.
ustin Draeger is President and CEO of the National Association of Student Financial JAid Administrators. He serves as the primary voice of NASFAA and as the liaison between the association members, the U.S. Congress, federal agencies and the media.
Most of Justin’s career has been devoted to assisting disadvantaged populations achieve their educational goals and better their communities. Since 2002, Justin has been engaged in either administering, interpreting, communicating, or developing student financial aid policy. His prior experiences include working as a financial aid director, regulatory and policy analyst, and spokesperson. He has held senior positions overseeing government relations, communications, and policy work. Justin is frequently quoted in the press and has appeared on The Today Show on NBC, National Public Radio, APM’s Marketplace, Fox Business News, CNBC, and C-SPAN, and is often quoted in national news outlets. Justin currently serves on the boards of directors of Baker College, the Association Mutual Health Insurance Company, the Northwood Education Foundation, and other organizations that promote health and education.
He earned his undergraduate from Brigham Young University and his MBA from Baker College.
Justin lives in Fairfax, VA with his wife and three children, where he spends his free time shuttling children to various events, bicycling, motorcycling, playing racquetball, and running.
MASFAP Conference | Find the Hero in You! | 15 Special Guests
ora Mulligan has served as Missouri’s Commissioner of Higher Education Zsince August 2016. During her time as commissioner, Ms. Mulligan and her team have partnered with colleges and universities around the state to substantially improve transfer for Missouri students, increase graduation rates by offering alternatives to remedial coursework, and implement new rules that give public colleges and universities greater ability to meet statewide and regional workforce needs.
In 2018, Ms. Mulligan and Missouri’s Director of Economic Development co-led Talent for Tomorrow, an initiative that built a statewide coalition of corporate executives, educators, community leaders, legislators, and members of the executive branch to develop and advocate for a comprehensive suite of proposals to address workforce needs. Those proposals, which included restructuring state government to bring the agencies responsible for postsecondary education, workforce development, and economic research together; funding for public colleges and universities to develop or expand academic programs that lead to jobs in high-demand occupations; and a full-tuition grant program for adults, were featured in Governor Mike Parson’s 2019 State of the State address and adopted by the General Assembly during the 2019 legislative session.
Ms. Mulligan is a native of West Plains, Missouri, and a graduate of Drury College and the University of Kansas. She previously served as chief of staff to the University of Missouri System president, executive director of the Missouri Community College Association, and assistant attorney general. She currently lives in Jefferson City with her daughter Anna Lea.
hris Scroggins served in the Marine Corps from 2005-2009 and deployed twice to CIraq. Chris went on to earn a Bachelor of Science degree in Comprehensive Crisis Response from Northwest Missouri State University and graduated in 2014. He served with Team Rubicon, a nonprofit disaster relief organization, after college for several years in the Midwest region and at the National level. He currently serves as the School Certifying Official for Northwest Missouri State University.
16 | MASFAP Conference | Find the Hero in You! Special Guests
arvin Smith is the Executive Director of Student Financial Services at IUPUI in MIndianapolis. Marvin has been in the financial aid profession for 30 years with stops at Purdue University-West Lafayette, Ivy Tech Community College-Lafayette, and IUPUI. He has been highly involved in the work of ISFAA, MASFAA, NASFAA, the College Board, and COSUAA, the national organization of large public university financial aid directors. He is a past president of ISFAA and MASFAA, and the current national chair of COSUAA.
eroy Wade is the Deputy Commissioner for the Missouri Department of Higher LEducation and Workforce Development and has been a member of the department for more than 33 years. In his current position, Mr. Wade is a member of the MDHEWD leadership team and serves as the chief operations officer for the department. He provides leadership for the operation of ten state funded student financial assistance programs, department budget and fiscal operations, the Missouri Student Loan Program, and other internal department functions. He also serves as the state portal agent as part of the State Authorization Reciprocity Agreement (SARA). He received a B.A. in political science from Westminster College and an M.A. in public administration from the University of Missouri-Columbia.
rady Willis is the Transfer Academic Advisor at Northwest Missouri State University. BBefore working for Northwest he completed four years in the U.S. Army that included two combat tours. After the military he began his undergraduate study at Northwest and graduated with a degree in Emergency and Disaster Management. His passion project is to work to eliminate barriers, create resources and provide support for student Veterans to achieve their academic goals.
MASFAP Conference | Find the Hero in You! | 17 Innovative. Effective. Uncomplicated.
Don’t Forget to Visit the Exhibitors! VERIFICATION • FINANCIAL AID MANAGEMENT • SMART BORROWING REPAYMENT WELLNESS • FINANCIAL EDUCATION
Inceptia provides the confidence and TALK TO US proven financial aid technology solutions [email protected] you and your school can count on – 888.529.2028 so together we can ensure a brighter Inceptia.org financial future for your students.
© 2019 Inceptia
Missouri Scholarship & Loan Foundation’s Mission is to provide innovative products and services to help Missouri students, particularly those with insufficient financial resources, to prepare for, enter into and successfully complete higher education at Missouri institutions. Our programs include emergency grants, scholarships, interest-free loans and a new degree completion program for students with a back balance and want to return to school.
Stop by the booth! @MOSLFoundation
633 Spirit Drive | Chesterfield | MO | 63005 636.733.3716 | Fax 636.787.2771 18 | MASFAP Conference | Find the Hero in You! moslf.org Student Loan Servicing Don’t Forget since 1981 633 Spirit Drive | Chesterfield | MO 63005 | mohela.com to Visit the Stop by the MOHELA booth and ask us about... RAPID REACH Exhibitors! - Send Text Messaging Who can we call for you? - Call Students - Call Alumni Campaign For info: • - Create a Calling 888.866.4353 [email protected] - Call MOHELA for Help!
IT’S NEVER TOO LATE TO EARN A CERTIFICATE, DEGREE OR INDUSTRY-RECOGNIZED CREDENTIAL. The time is now. Visit MOFastTrack.com to complete the six application steps. Learn more about eligibility requirements online and below.
• Individuals who are 25 years or older or individuals who have not been enrolled in any school within the last two years can participate.
• The grant will serve students who have not earned a bachelor's degree and are planning to enroll part time or full time.
• Individuals who make no more than $80,000 filing jointly, or no more than $40,000 per year, filing any other tax status.
• Grant recipients must maintain Missouri residency and work in Missouri for three years after graduation to prevent the grant from becoming a loan that must be repaid with interest. MOFastTrack.com
DEPARTMENT OF HIGHER EDUCATION & WORKFORCE DEVELOPMENT
MASFAP Conference | Find the Hero in You! | 19 Conference Agenda | Monday, November 11
9:00am - 12:00pm Exhibitor Set Up Granada A/B 9:00am - 12:00pm MASFAP Board Meeting Lookout 9:00am - 10:00am Newcomer Registration Open Lodge Lobby 10:00am - 11:00am Newcomer Brunch with Board Seachase 11:00am - 11:30am Newcomer Mini Orientation Valencia 11:30am - 12:30pm Newcomer Activity Lodge Lobby 12:00pm - 5:00pm Registration Open Granada Foyer 12:00pm - 5:00pm Exhibit Area Open Granada A/B 1:00pm - 2:15pm Opening remarks and Keynote Speaker Tevin Ali Granada A/B Presenter, Tevin Ali Moderator, Kimberly Meeker, Northwest Missouri State University 2:30pm - 3:30pm NASFAA Virtual Update Granada C Presenter, Justin Draeger Moderator, Amy Hager, Moberly Area Community College 3:30pm - 4:00pm Break Granada A/B
Remember to Visit with the Exhibitors Throughout the Conference!
20 | MASFAP Conference | Find the Hero in You! Conference Agenda | Monday, November 11 4:00pm - 5:00pm Which Loan is Best for You…ERRR, Google It? Malaga
Join our facilitated round table as your peers discuss the variety of ways in which different campuses answer, or elect not to answer, questions from families about navigating the private student loan options available. We will review together the regulations surrounding what "is" and what "is not" a preferred lender arrangement so you can decide how best to serve your students.
Presenters, Robert Smith with Elm Resources Becky Ahrens with Drury University Moderator, Kelly Fleming, Goldfarb School of Nursing at Barnes-Jewish College
4:00pm - 5:00pm "…Students Scammed - The Pain, Costs and Harm…" Valencia
Aid professionals have the ability to prevent their students from falling prey to practices - questionable at best, devastating at worst - that are solely designed to enrich those organizations who dramatically and unnecessarily increase the cost of obtaining a college education. Come learn about these practices and how they harm your students and families, and your role in helping the stakeholders we are entrusted to assist.
Presenters, Will Shaffner with MOHELA Scott Lause with MOHELA Moderator, Sabrina Osborn, Metropolitan Community College
4:00pm - 5:00pm This Looks Like a Job for Superman! Discovering the Superpowers of Federal Work-Study Programming Barcelona It can be difficult to deal with the “menacing” pieces of federal work-study (FWS) regulations and employment requirements. Northwest Missouri State University began a journey to build program improvements and new initiatives to enhance the FWS student experience and “empower” the program. Implementations took place to rebuild the program for an overall comprehensive student experience, while creating “superpower” efficiencies for the administration of the program. The first step was relocating the program functions from the Office of Financial Assistance to the Office of Human Resources. Along with the “transformation,” came a deep assessment of the employment and federal work-study regulations. This session will review important employment relations concepts and how it can be applied to all federal work-study programs. We will discuss the following components during this session: The strategy of “headquartering” federal work-study programming based on your institution’s mission. The regulations and employment laws as they relate to federal work-study, “to ensure justice for all”. Changing the culture of federal work-study from “worker” to “Superhero” and valued employee. Discover new techniques and “superpowers” that can enhance and provide a HERO (Heroic, Empowering, Rewarding and Obtainable) approach to your federal work-study program.
Presenter, Paula McLain, Senior Human Resources Generalist/Student Employment with Northwest Missouri State University Moderator, Shandra Morin, Truman State University
MASFAP Conference | Find the Hero in You! | 21 4:00pm - 5:00pm Legal Changes in Collections - Lessons From Daredevil (The Attorney by Day) Escollo Conference Agenda | Tuesday, November 12
Matt Murdock (a.k.a. Robert Schuerger) will provide an update on the ever changing and more restrictive collections landscape. Come learn how these legal changes will impact the agencies we use as well as how we could be directly impacted.
Presenter, Robert Schuerger with the Law Offices of Robert A. Schuerger CO., LPA Moderator, Manda Riley, University of Missouri - Columbia
4:00pm - 5:00pm Customer Service for Everyone Lookout
Who are your customers? Do you treat them all the same? We must learn to respect and work with everone we come in contact with to be successful and achieve our objectives. Let's talk about how we do that in the workplace.
Presenter, Pamela Fowler with MOCAN Moderator, Kala Smith, Lincoln University
4:00pm - 5:00pm Helping Students Get on the Fast Track Granada C
Learn about the newest state financial aid program in this session. The Fast Track Workforce Incentive Grant addresses workforce needs by encouraging adults to pursue a certificate, degree, or industry-recognized credential in an area designated as high need. We’ll share eligibility requirements, outline the Fast Track application and processing steps, and share online resources. We will provide an overview of the operational process and leave plenty of time to answer your questions.
Presenters, Marilyn Landrum with MDHEWD Leroy Wade with MDHEWD Moderator, Anne Gill, Ozarks Technical Community College
5:00pm - 6:00pm Vendor & Associate Member Reception (invitation only) President’s Suite
6:00pm - 7:00pm Dinner & Veteran Speaker Granada A/B Presenters, Chris Scroggins with Northwest Missouri State University Brady Willis with Northwest Missouri State University Moderator, Deanne Cordell with Northwest Missouri State University
7:30pm Build Your Own Boat - Team Building & Networking Activity Marbella
Build Your Own Boat (B.Y.O.B.) is back! Get ready for team building at its finest- in this water activity, you and your team will design and build a person-powered, cardboard boat that is capable of racing other teams in the Lodge swimming pool. Max. 12 on a team- sign up on your own, or gather a team and sign up at the registration table. You do not need to bring supplies, just bring yourself and head to the Lodge pool on Monday night at 7:30. This event is a lot of fun and, of course, there will be prizes!
Presenter, Ginny Burns with MOHELA
22 | MASFAP Conference | Find the Hero in You! Conference Agenda | Tuesday, November 12
7:30am - 12:00pm Registration Open Granada Foyer 7:30am - 3:15pm Exhibit Area Open Granada A/B 7:30am - 8:30am Breakfast - FAMS User Group Networking Granada A/B Banner, Colleague, Powerfaids, Jenzabar, Workday - Visit with your colleagues to learn best practices!
8:30am - 9:30am The Might of a Mission: Mobilizing Students to Graduate with A Major & A Mission Lookout One of the first questions we ask a student is: What is your Major? It’s about time we flip the question and ask: What is your Mission? A major does not define a student, but a student can define a major. For future generations to succeed, we need students to graduate with BOTH a Major and a Mission. This session will open up a personal discussion to participants to explore our stories, the power of a mission, and how to strategize in unlocking a student’s WHY. Let’s Mobilize! Presenter & Special Guest, Tevin Ali Moderator, Tony Lubbers, University of Central Missouri
8:30am - 9:30am Engaging Students in Financial Literacy Malaga The Missouri Department of Higher Education and Workforce Development partnered with a select number of open enrollment institutions to launch a Peer Counselor Pilot program in 2018-19 as part of a loan default prevention strategy. Students at participating colleges were hired to assist with retention, financial assistance, and student success activities. Join us to learn more about promoting financial literacy and best practices from the Peer Counseling Pilot Program. Presenters, Marilyn Landrum with MDHEWD, Amy Frieling with Crowder Robert Jones with St. Charles Community College Moderator, Candice Muuo-Kimeu, Kansas City Art Institute
8:30am - 9:30am How to Navigate a Difficult Conversation: Engaging with Students in Tough Situations Valencia This session intertwines first hand experiences from a social worker turned financial aid advisor. We will explore difficult student topics (financial fit, homelessness, food insecurity) and the subsequent emotions (sadness, anger, denial) we face during these challenging conversations. Beyond processing special circumstance reviews, what can we do to feel confident in assisting students who need it the most? Presenter, Manda Riley with University of Missouri Moderator, Regina Morris, Three Rivers College
MASFAP Conference | Find the Hero in You! | 23 8:30am - 9:30am A View into Today’s College Financing Options Barcelona No two families are the same and must therefore make decisions based on their unique situations - how to pay for college is no different. The more information available, the easier it is to make an informed decision. Often, families are looking to you for help in this complicated and unfamiliar area. In this session, we’ll look at the data on how families are paying for college now, what financing options are available and how they are being utilized, and the pros and cons of these options. We’ll help you sort it out so that you’ll feel like a true superhero at the end of each day! Presenters, Sara Edwards with Citizens Bank Julie Finn with Cognition Financial Moderator, James Myers, Webster University
8:30am - 9:30am Practical Strategies for Serving Under-Resourced Students Granada C The financial aid profession is under the microscope as we address issues of access, affordability, retention, student success, student loan debt—and a relatively new focus on homelessness and hunger on our campuses. Learn about some approaches IUPUI and colleges across the country are using to go “beyond financial aid” to facilitate student success of low income, first generation, and under-resourced students. Hear about the some practical strategies to engage campus partners, community partners, college access specialists, faculty, and others from the unique perspective of the financial aid office. Presenter & Special Guest, Marvin Smith Moderator, Pamela Fowler with Missouri College Access Network
9:40am - 10:40am Emotional Intelligence: Transcending & Connecting Generations Lookout Oftentimes we tend to look at Intelligence (IQ) as the holy grail of inducing societal change. However, for deep and meaningful change to occur, we must also utilize Emotional Intelligence (EQ). Emotional Intelligence is the ability to manage ourselves and our relationships and is the heart of effective workplace productivity. Top performers in society are skilled at utilizing Emotional Intelligence. This seminar will examine trends in the Baby Boomer, Gen X, Millennial, and Gen Z generations to identify how were can use the skills of Emotional Intelligence to connect diverse generations and lead to deep and meaningful change. Presenter & Special Guest, Tevin Ali Moderator, Jessica Tabbert, North Central Missouri College
9:40am - 10:40am Practices To Support Students Through the Financial Aid Process - MCAC Granada C Missouri College Advising Corps hires recent college graduates to work in 47 high schools across the state of Missouri to empower students to go to college and succeed. MCAC partner schools have high percentages of first-generation-college, low-income, and underrepresented students at risk of not going to college. Many of the students MCAC advisors serve are overwhelmed by the college planning process, specifically the financial aid process. Advisors will give a brief explanation on the Missouri College Advising Corps, the students they serve, and the best practices they use to educate and support parents/students alike on the financial aid process. Presenters, Wessley Burns with University of Missouri Bethany Ferguson with University of Missouri Moderator, Krissy Loenneke, Southeast Missouri State University
24 | MASFAP Conference | Find the Hero in You! 9:40am - 10:40am The Shape of You: Exploring Personality Types in the Office Environment Valencia This fun, interactive session will dive into the world of working with varying personality types in the office environment. Utilizing psychogeometrics, we will explore how to best mange and communicate with people on your team. Learning your shape can help to develop techniques to improve seemingly incompatible relationships, gain self-awareness, and promote better communication. Applicable for the financial aid professionals and beyond! Beginners through experts. Presenter, Manda Riley with University of Missouri Moderator, Julie Loftin, Drury University
9:40am - 10:40am Be Superman (While Acting Like Clark Kent) The Bursar’s Impact on Retention Barcelona This session will provide two important outcomes. The first will be a list of new ideas that you could try and more importantly, a list of things you are already doing to help with student retention that you can discuss with your leadership to show your value. Presenters, Mitch Hess with University of Missouri St. Louis Jody Hawks with Missouri S&T Brenda Wagner with Metropolitan Community College Moderator, Stephen Garman, Missouri State University 9:40am - 10:40am Where is Everyone? Understanding the Prohibitive Financial Aid Policies Directed Towards Undocumented Students From Missouri Malaga
In this session we’ll talk about the current issues undocumented students face in the state, the prohibitive policies and climate that make the college-going process onerous and, at times, seemingly impossible for young people, and the realities of navigating and supporting the college admissions and financial aid process with students who are undocumented from Missouri. Presenter, Fe’lipe Martinez with Scholarship Foundation of St. Louis Moderator, Kayla Klein, University of Missouri - Columbia
9:40am - 10:40am Financial Aid Awards Offers: Are you a Hero or a Villain to prospective and incoming students? Escollo Not all offers are equal…we’ll review offers from several institutions and terms used on these offers. What can we do to clarify offers for our students? By using a comparison sheet, are students able to find everything they need to make good financial decisions? The U.S. Department of Education has recognized that stakeholders within the postsecondary education community continue to work to reach agreement on standard terminology and format for financial aid offers. In the meantime, the Department gave some guidance on what schools should avoid when issuing financial aid offers. This will be a panel discussion with both institutional and non-institutional perspectives. Presenters, Charles Mayfield with Northwest Missouri State University Teresa Steinkamp with Scholarship Foundation of St. Louis, Kala Smith with Lincoln University Kimberly Meeker with North Centrl College Dave Rice with St. Louis University Moderator, Melissa Findley, Missouri Scholarship & Loan Foundation
MASFAP Conference | Find the Hero in You! | 25 10:40am - 11:10am Break Granada A/B
11:15am - 12:15pm Understanding Student Loan Refi Malaga Are you concerned about rapidly increasing student debt levels? Are you looking for solutions to present to your students that can assist them with managing their federal and private student loan debt as well as possibly reducing their total repayment costs and thereby reducing default rates? If these are issues you and your students face, refinancing can help! This session will explore the growing student loan refinancing trend by providing a primer on how student loan refinancing works. In addition, we will dispel the myths surrounding these products and provide you with counseling tools which you can use to advise your graduating students so they can determine if refinancing is right for them. Presenter, Jane Lemke with CommonBond Moderator, Dave Rice, Saint Louis University
11:15am - 12:15pm Collect Money Like Bruce Wayne: Tuition Payment Pays Escollo Should you use an in-house payment plan or outsource? What about past due accounts? Come to this session to learn about some available options. Presenters, Mitch Hess with University of Missouri St. Louis Jody Hawks with Missouri S&T Brenda Wagner with Metropolitan Community College Moderator, Mitch Hess, University of Missouri - St. Louis
11:15am - 12:15pm Help Wanted: Calling All Student-Centered Superheroes’ Valencia Increasing attention on the hurdles of FAFSA and financial aid have helped bring about updates and simplifications, which have benefited students. However, the FAFSA and related processes still prove onerous to many students. This session will examine FAFSA completion, verification, dependency overrides, and other financial aid processes from a student perspective and provide a window into the challenges, frustrations, emotions and (re) traumatization students may experience. This session will consider how students experience these systems and processes and offer ideas on providing student-centered processes, support, and care. Presenter, Teresa Stock Steinkamp with Scholarship Foundation St. Louis Moderator, Kala Smith, Lincoln University
11:15am - 12:15pm Verification with Department of Education Granada C In this session we will review the federal verification requirements. Time will be allotted for discussion of commonly encountered issues. Presenter & Special Guest, David Bartlett with U.S. Department of Education Moderator, Sarah Bright, Jefferson College
26 | MASFAP Conference | Find the Hero in You! 11:15am - 12:15pm NASFAA Certified Financial Aid Administrator Overview Lookout NASFAA launched its new Certified Financial Aid Administrator™ (CFAA) Program, a first-in-the-industry effort that validates the skills and knowledge of financial aid professionals at postsecondary institutions across state, regional, and national levels. Designed to complement practitioners’ on-the-job expertise, this voluntary certification is designed especially for financial aid administrators at colleges and universities across the country. Learn from CFAA’s who were among the first to earn the CFAA designation why it is important and how you can become a Certified Financial Aid Administrator™ (CFAA). Presenters & Special Guest, Marvin Smith with IUPUI Pamela Fowler with Missouri College Access Network Moderator, Samantha Matchefts, University of Missouri - St. Louis 12:15pm - 1:30pm Lunch, MASFAA Update, MASFAP Update, State Exchange & Business Meeting Granada A/B Presenter, Samantha Matchefts, MASFAP President
1:45pm - 2:45pm Here We Come to Save the Day: Verification and Document Management Lookout Three schools will summarize and share their document request, collection, and management processes on each of their campuses. Attend this session to hear how schools using PeopleSoft, Banner and Colleague manage these processes. We’ll try to leave plenty of time for discussion and hope attendees will leave this session with actionable ideas to take back to their campus. Presenters, Charles Mayfield with Northwest Missouri State University April Mason with University of Missouri - Columbia Candice Shea with Columbia College Moderator, Kayla Klein, University of Missouri - Columbia 1:45pm - 2:45pm Leadership Development Program: MASFAP’s Next Super Heroes! Escollo MASFAP is rich in leaders within the financial aid industry who have strong commitment to the profession. Much of the foundation involvement in MASFAP is evidenced through its history, leadership, advocacy, and service to the students across the state of Missouri and beyond. The MASFAP Leadership Development Program, now in its fourth year, represents a diversified and balanced cross-section of the Association who are setting the foundation for MASFAP’s next super heroes. In this session, LDP participants shall share with you the journey they have taken in the program over the last year. Presenters, Ashley Nickell with Logan University Stephanie Broyles with Rolla Technical Institute Julie Loftin with Drury University Kimberly Meeker with North Central Missouri College Moderator, Kristen Seabaugh, Southeast Missouri State University
MASFAP Conference | Find the Hero in You! | 27 1:45pm - 2:45pm Reaching Gen Z Barcelona Generation Z is here and enrolling! Is your institution prepared to give Gen Z students the experience they’re looking for? Are you prepared in the Financial Aid Office? This presentation, based on the Eduventures Prospective Student and Student Sentiment Surveys, explores the key distinctions between Millennial and Gen Z students and the implications those distinctions have on student expectations. Join us to learn how to serve Gen Z students better in recruitment and enrollment, the role that technology will play in the overall student experience, and how you can understand and use student mindsets to shape more engaging communications. Presenter, Bethany Moran with Higher Education Consulting Group, ACT/NRCCU Moderator, Brice Baumgardner, Hannibal-Lagrange University 1:45pm - 2:45pm GI Bill/Veterans’ Assistant Programs Basic Training Valencia A quick rundown of the main VA educational benefits used by active duty, veterans, and their dependents while attending college. The process of applying for these benefits and how they are used will be the main focus as well as who actually qualifies for that benefit. We will also discuss the best practices used at institutions that promote academic success and retention for those using military benefits. Presenter & Special Guests, Chris Scroggins with Northwest Missouri State University Brady Willis with Northwest Missouri State University Moderator, Deanne Cordell, Northwest Missouri State University 1:45pm - 2:45pm Return of Title IV Aid Granada C In this session we will review the federal return of Title IV requirements. Time will be allotted for discussion of commonly encountered issues. Presenter & Special Guest, David Bartlett with U.S. Department of Education Moderator, Lori Baer, Kansas City Art Institute 2:45pm - 3:15pm Break Granada A/B 3:15pm - 3:45pm Associate Members Meeting Granada A/B 3:20pm - 4:20pm It Takes All Types of Heroes to be a Part of a team! Working With Other Departments Malaga Financial aid is a part of all departments on campus! How many times have you heard that from auditors but feel like other departments don’t understand the concept? Building social capital with other departments is important. We are all Financial Aid! Presenters, Linda Johns with Ozarks Technical Community College Vicki MacDonald with Ozarks Technical Community College Moderator, James Myers, Webster University 3:20pm - 4:20pm Super Heroes Tackle Default One Month at a Time Barcelona Conducting a single default prevention activity may not produce significant results. However, if your time and resources are limited, planning on-going activities can be challenging. During this session, we will discuss how to tackle default prevention with manageable and effective strategies for each month of the year. You’ll be able to kick off the New Year with a calendar that you can implement to improve repayment success and manage your rates. Presenter, Becky Davis with Ascendium Moderator, Manda Riley, University of Missouri - Columbia
28 | MASFAP Conference | Find the Hero in You! 3:20pm - 4:20pm “No One Told Me About That!” Student Deadline Management in the New Media Age Valencia Attend this session to learn creative ways to communicate with students utilizing updated “old school” standards (phone/email), as well as social media and modern technology. Presenter, Nina Wilson-Keenan with University of Missouri - Columbia Moderator, Jill Rea, Ozarks Technical Community College
3:20pm - 4:20pm MOCAN, The What, The Who, The Why. Escollo MOCAN is a newly created coalition of organizations committed to increasing the career and college awareness, preparation, access, and completion in Missouri, particularly for the underrepresented and underserved. This session will be an introduction to MOCAN and will share its vision and planned work. Presenter, Pamela Fowler with Missouri College Access Network Moderator, Kim Howe, Missouri Department of Higher Education & Workforce Development
3:20pm - 4:20pm Reconciliation - Financial Aid & Bursar Granada C In this session we will review the requirements of cash management found within each of these areas. Time will be allotted for discussion of commonly encountered issues. Presenter & Special Guest, David Bartlett with U.S. Department of Education Moderator, Jeff Ford, College of the Ozarks
4:30pm - 5:15pm General Session with Zora Mulligan, Getting to Know Your Commissioner Cinema Moderator, Dave Rice, Saint Louis University
5:15pm - 6:15pm Board Social & Recognition (invite only) President’s Suite
6:15pm - 7:45pm Dinner, Awards & Special Recognition Granada A/B
7:45pm - 9:15pm Charity Auction for Big Brothers and Big Sisters Marbella Bid, win, and have a grin! MASFAP’s own auctioneer LeRoy Wade will be auctioning off themed baskets generously donated by MASFAP membership to support a great cause- the MASFAP Conference charity, Big Brothers Big Sisters of the Ozarks. This organization provides a mentor to youth in need in Miller and Camden Counties, and you can find out more about this great nonprofit here: http://www.lakebbbs.org/about.asp. 100% of funds raised will go to this noble cause, so please grab cash and your checkbook and head to Marbella on Tuesday night at 7:30. Presenter, Ginny Burns with MOHELA
MASFAP Conference | Find the Hero in You! | 29 Conference Agenda | Wednesday, November 13
7:00am - 8:00am Quick Start Breakfast Marbella Finalize your networking opportunities and hand out business cards to stay in touch! 8:00am - 8:45am General Session: Federal Update Cinema Presenter & Special Guest, David Bartlett with U.S. Department of Education Moderator, Kristen Seabaugh, Southeast Missouri State University 9:00am - 10:00am Interest Sessions for Birds of a Feather - Peer Networking Groups: Come learn from your colleagues about how they work through issues or concerns. Share your ideas and become a mentor as we grow the organization. Public 4 Year Escollo Moderator, Charles Mayfield, Northwest Missouri State University Community College Lookout Moderator, Dena Norris, Metropolitan Community College Private / ICUM / Theology Malaga Moderator, Brice Baumgardner, Hannibal-Lagrange University Career / Technical Valencia Moderator, Stephanie Broyles, Rolla Technical Institute/Center Business Office / Bursar Barcelona Moderator, Mitch Hess, University of Missouri - Saint Louis 10:15am - 12:00pm Brunch, LDP Graduation, State Update by Leroy Wade & Passing of Gavel Marbella 1:00pm - 3:00pm Board Transition Seachase
Thank you for attending the 2019 MASFAP Conference! The Program Committee hopes you were able to learn, network with colleagues and have so much fun you want to return next year. At each session you attended you were able to complete a survey for feedback. We would also like you to complete the survey, included in your packet, regarding the overall success or fails of the conference. We will use that information to make things better for you in the next year!
As you return to your daily routines, go forth knowing you truly are a Superhero to the students and families you serve.
We will see you again next year!
30 | MASFAP Conference | Find the Hero in You! Conference Agenda | Wednesday, November 13
Missouri Association of Student Financial Aid Personnel BUSINESS MEETING MINUTES November 6, 2018
Opening The regular business meeting of the Missouri Association of Student Financial Aid Personnel (MASFAP) was called to order at 12:59pm at the Lodge of Four Seasons in Lake Ozark, Missouri by MASFAP President Kerry Hallahan.
Present MASFAP Members
President MASFAP President Hallahan provided an overview of the activities within the association throughout the 2018 year and announced there were over 60 newcomers at the conference. A quorum is present with Amy Hager assigned as Parlia- mentarian and the Board was introduced. Both the President and the President Elect participated in discussions with other non-profit leaders to create a Missouri College Access and Success Network to establish more efficient efforts and identify service gaps. Early Awareness held nine high school counselor workshops with over 400 High School Counselors in attendance and received over 300 applications for the Make a Difference Scholarship. The Legislative Committee continues to strengthen relationships with those in Jefferson City and Washington D.C. A Missouri delegation traveled to D.C and returned with a project to create a collective voice for Missouri. Meetings with FSA, Kathleen Smith, initiated the conversation of Return of Title IV and she asked for feedback and solutions. An Ad-hoc committee has been established to review and create a proposal to simplify the process. Amy Hager prepared five new members for the Leadership Development Program. The Professional Development Committee conducted several trainings with a total of 314 in attendance, 44 institutions with 173 being unduplicated attendees. Trainings ranged from MDHE, Verification, Credentialing Opportunities, Town Hall and Director’s Roundtable. The Site Committee is being assisted in the conference by the Delegates since the Chair was unavailable. There are a total of 23 exhibitors. Their partnership was acknowledged and they were thanked for their ongoing support.
Approval of Minutes Copies of the minutes from the 2017 MASFAP Business Meeting were made available. Motion to approve the minutes carried at 1:21pm.
Past President/Governance
MASFAP Conference | Find the Hero in You! | 31 Notes
32 | MASFAP Conference | Find the Hero in You! MASFAP Conference | Find the Hero in You! | 33 34 | MASFAP Conference | Find the Hero in You!
In Remembrance of
Bruce Lopez hJuly 3, 1958 ~ October 3, 2019
I am so-so sorry for your loss that has left an immense void in your lives. Bruce was a treasure in our world of negativity. I work in one of the colleges Bruce would visit and I cannot believe I will never “get to see his smiling, happy soul again. He will be greatly missed by me and everyone that had contact with him as he was such a light but gentle soul that I was blessed to have known.
Bruce was the perpetual good-natured, positive, generous, hard-working guy anyone would be proud to call Dad, Grandpa or friend. Many people will focus on his wonderful personal characteristics. I would like to share a little about the other side of Bruce which many may not be as aware of because in addition to all of those great characteristics, he was a humble man, too. He was one of my competitors and I still loved and respected him and will always be in awe of what he accomplished in the business side of his life. Not only did he help build Credit World and give it premier status in this region, the most impact Bruce had was on all of the colleges and universities in the region, and, therefore, all of their students. He worked tirelessly for associations that educated staffs and supported higher ed legislative initiatives. He was just as motivated and industrious as a Board member as he was as an exhibitor. He pitched in wherever he could help. He coordinated and hosted an annual workshop for schools’ fiscal staffs. He was a coach, a mentor, a guide, a tutor, an advisor basically, a guru for all. He won awards that most of you probably never even knew about, but they were significant, competitive awards where Bruce was chosen from hundreds of potential candidates. He did all that and more, while always telling us about his lovely family, proudly showing us photos of his beloved wife, children and grandchildren and talking so fondly of his dad. My heart goes out to all his family and friends I cannot even imagine the sorrow you must be feeling at this loss, as my heart is breaking with it. I will continue to light candles and keep all of you in my family’s prayers. God bless you all, and keep His loving arms around my friend, Bruce.
Through the industry we worked in, I knew Bruce for at least 25 years. Although we saw each other maybe three times a year, I always looked forward to seeing and having lunch or dinner with him. He was a complete gentleman, and our discussions always centered around family and sports. Business was only discussed when absolutely necessary. I am deeply saddened by his passing and offer my condolences and prayers to his family and friends. I will never forget you buddy.
Bruce was always a smiling face at our financial aid conferences. He treasured his family and spoke of his grandkids often. I will certainly miss his genuine personality. Though I will not be at the services, I will say a rosary on Friday for the repose of his soul. May the perpetual light shine upon him and rest in peace, friend. You will be missed dearly!
My prayers and deepest condolences to Mary and all of Bruce’s family. I’m so sorry that I will not be able to attend his service this weekend. Bruce was one of those rare people who always made you feel good. His smile was infectious and he never hand an ill word or thought about anyone. This world is far better for having had Bruce in it. Even though his time here was too short, his joy and happiness will carry on through his family whom he loved beyond measure and the thousands of friends and people whose lives he touched. I’m so thankful to have been counted among his friends and will always remember his infinite kindness and beautiful smile. Rest In Peace sweet friend!
I was honored to have been blessed to have worked with Bruce for 18+ years. His attitude, smile and faith in people were refreshing. He was a good man and a true friend. I will miss our morning routine. When he spoke of his family, his eyes would light up. We would share pictures of our grandkids and laugh. He had a wonderful laugh. And he had a phone full of sweet and funny pictures of his grandkids. He was so proud of his whole family. I pray for Mary, his children, grandchildren and the rest of his family to be at peace and to know what joy and happiness he shared. That he changed so many lives for the better. I know he changed mine. I already miss you, Bruce. ” Bruce’s friends & colleagues The Lodge of Four Seasons | Ozarks, Missouri | November 11-13, 2019
Printing compliments of MOHELA. kbd191031g