Version 01 – valid from October 2016

1 Contents Welcome...... 4

Assistance for passengers...... 11

Alternative accessible transport ...... 16

Passenger information...... 18

Tickets and fares...... 19

At the station...... 23

On the train...... 27

Making connections...... 35

Disruption to facilities and services...... 36

Contact us...... 40

Alternative formats...... 41

Station Accessibility Information...... 41

2 Welcome About Abellio Welcome to ScotRail. We want you to enjoy every aspect of travelling We are part of a wider transport group, Abellio Transport Holdings, with us, whether it’s your first journey with us, or you’re a regular which also operates Greater Anglia franchise due for renewal in customer. We have developed this document as part of our Disabled October 2016, and Merseyrail concessions, together with bus People’s Protection Policy (DPPP) to set out the procedures and services in London and Surrey. policies that ScotRail has in place to help customers with restricted Our parent company is Netherlands Railways (Nederlandse mobility and requiring assistance including: Spoorwegen, or ‘NS’ for short) which operates the rail services, stations and facilities on much of the Dutch network, and we plan • If you have visual or auditory impairments or learning disabilities; to bring improvements to ScotRail services based on the knowledge • If you have a short- or long-term mobility impairment; and experience we have developed where we operate over many years. • those with hidden disabilities which may not be immediately We are delighted that Transport Scotland entrusted us to run apparent to others; the ScotRail franchise for up to 10 years, from April 2015. • If you are older; • If you are travelling with disabled children in pushchairs Policy summary or wheelchairs; We believe that when you travel with us you should expect high • If you need assistance with luggage. standards of service throughout your journey. In this document we are giving you information to help you understand As such, we will: how we plan to meet your expectations when you are using our services • as a priority provide you with a safe, clean, punctual and including travelling with us. You’ll find details of the assistance and reliable train service; facilities we offer to those who are disabled or have reduced mobility. • make it easier for you to buy tickets with the introduction The information we are providing will help you plan your journey and of more facilities; the wider use of Scotland’s rail network. • treat you fairly when things go wrong; This document reflects the guidance set out in the Department for • keep you informed about services, any planned changes Transport (DfT) document, ‘How to write your Disabled People’s and during disruption; Protection Policy: A guide for Train and Station Operators’ (2009). • let you know our performance and quality targets in advance, Consequently this policy document should be read in conjunction with and report every four weeks how we are doing; our policy document ‘Making rail accessible’ – guide to policies • listen to you and engage with you. and procedures. This document also sets out our approach to meeting the requirements of Design Standards for Accessible Railway We are committed to working alongside our industry colleagues Stations: A joint Code of Practice by the Department for Transport and Transport Scotland, Network Rail, Local Authorities, Regional Transport Transport Scotland, the Equality Act, 2010, the Rail Vehicle Accessibility Partnerships, Community Rail Partnerships and other stakeholder Regulations, 1998 (RVAR), and the Persons of Reduced Mobility organisations to further improve the services, products, facilities and Technical Specification for Interoperability (PRM TSI), 2015. information we provide.

4 5 We will strive towards offering you choice, control, freedom and dignity of the numbers of disabled people and those with reduced mobility when you travel across the ScotRail network. We believe that all using the ScotRail network who do not currently book in advance. customers have the right to safe, comfortable, punctual and trouble- The group consists of ten members, an independent co-chair and free journeys, and we will work to extend accessibility and equality on two organisations with observer status. Representatives are from ScotRail during our franchise term. Guide Dogs, Disability Agenda Scotland representing (RNIB, Sense Scotland, Action on Hearing Loss, Enable Scotland, Capability We are committed to maintaining and further improving current Scotland and the Scottish Association for Mental Health), Scottish standards of accessibility to our services for you. We believe we can Accessible Transport Alliance, Inclusion Scotland, Scottish Disability achieve this by continuously working and engaging with all groups Equality Forum representing all Local Access Panels, Scottish Council representing disabled people including those with reduced mobility and on Deafness, Deafblind Scotland, Scottish Consortium for Learning other stakeholders in order to anticipate your needs. We will continue Disability representing (PAMIS, Key, etc), Age Scotland, Mobility and to review our policies annually and incorporate all the feedback we get Access Committee for Scotland, Transport Focus and Visibility. from you, customer organisations and other stakeholders regarding the services we provide. This feedback will be vital in shaping our policies • Providing funds for research and promotions: We will provide an and making continuous improvements. annual fund to undertake research and commission mystery shopping, conducted by SEG member organisations as critical friends to monitor the performance of ScotRail facilities and services. We will Our commitment also undertake access audits to better understand the numbers of We will increase the confidence of disabled customers and those with disabled people and those with reduced mobility using train services reduced mobility to use the rail network by working to improve our in Scotland and the quality of their journey experience. For example, services and facilities, including: funding will support the introduction of rail-awareness open days • Stakeholder Equality Group: We have set up the Stakeholder targeted at specific groups who may not normally travel by train. Equality Group (SEG) to enhance the level of engagement with • Rail Awareness Open Days: an information engagement event to disabled people and customers with reduced mobility. We want to get a better understanding of how best to assist you and build your encourage participation from a wide spectrum of customer groups, confidence when travelling with us. This event will be open to all – such as those representing senior citizens, young families and including disabled people, parents with young disabled children, customers with learning difficulties. The SEG was established on older people with disabilities, elderly customers, carers and 16 December and quarterly meetings are expected thereafter. companions of people with reduced mobility. Its remit will be to assist ScotRail in delivering inclusive policies for • Passenger Assist: we have rolled out new smartphone technology disabled people and those with reduced mobility as well as offer which will enable station and on-train staff to track the progress of guidance to ScotRail on strategic matters relating to inclusion and customers who have booked assistance in advance throughout their accessibility. The group will help steer strategy on where investment journeys and ensure that their needs are addressed at all points. in improvement works should be prioritised, carryout mystery shopping on passenger assist to monitor performance and quality of • New trains: We are investing in new trains and the refurbishment of journey experience, undertake research, audits and monitor usage current trains to improved accessibility

6 7 • Blue Badge Parking: The monitoring of Blue Badge car parking We will be working with Network Rail to deliver major accessibility across ScotRail will be undertaken this year when the new car schemes identified for implementation during the Control Period parking manager has been appointed. (CP5) 2014-19, which will be funded under the DfT’s Access for All programme. The following stations were announced for improvements: • Training of our people: our customer service personnel will be Blairhill, Elgin, Hamilton Central, Kilmarnock, Kilwinning and Westerton. provided with disability and equality awareness training utilising New footbridges with lifts and stairs will be built at Blairhill, Elgin and all facilitators from the protected characteristics. Hamilton Central while the remaining stations are awaiting feasibility • Annual review of this guide: As part of our licence requirement, studies to establish the best option for each location. we have undertaken an annual review of this guide and reissued this revised version with changes. Our plan is continue to improve facilities in the following areas under Minor Works and below is our outline list; this will be reviewed each Planned facilities and service improvements year taking into consideration feedback we receive from stakeholders We are determined to improve our facilities and services to make and customer groups: them more accessible to you. To do so, we have committed to • Accessible toilets a Minor Works Fund to spend on small improvements. In addition, • Automatic doors for major works which will provide lifts or access ramps at our stations, • Dropped kerbs we will work with Transport Scotland and other stakeholders to secure • Highlighted anti-slip stair edges necessary funding. We will work with Transport Scotland and apply to • Additional handrails the DfT’s Access for All Fund and also utilise the Scottish Stations • Small fixed ramps at station entrances Fund to help us fund our improvement plans. • Accessible ticket office counters When planning and delivering these improvements we will work closely • Wayfinding information and signage with Network Rail (who run the rail infrastructure and own the stations), • Additional compliant seating Regional Transport Partnerships (RTPs), Local Authorities, rail user • Hearing loops groups, passenger watchdogs, Mobility and Access Committee for • Additional portable ramps Scotland (MACS), Local Access Panels, Scottish Accessible Transport • Providing additional Blue Badge parking spaces and providing signage Alliance (SATA) and other representative bodies and organisations to • Providing wheelchairs for use within selected stations maximise opportunities. We will work with other train operators and • Corduroy tactile paving at top and bottom of stairs the Association of Train Operating Companies (ATOC) to share best • Marking Drop-off / Pick-up locations practice and develop joint initiatives. To help prioritise between schemes • Audit Stations for update on National Rail Enquiries we will agree investment criteria which will meet and satisfy the • Replacement and improvement of visible stair nosings requirements of the Equality Act and other accessibility legislation, • Contrasting manifestations. and decisions will be informed by the research and mystery shopping that the SEG will undertake.

8 9 Assistance for passengers It is our aim to provide assistance to you throughout the ScotRail network whether this has been booked in advance or not. We will always do our best to help passengers who need assistance at stations even when they have not booked in advance. We have staff on-board all of our trains who are trained to check for passengers awaiting assistance. They will assist you to board and alight between the platform and train. Some of our stations are unstaffed or only staffed for part of the day and in order that we are aware of you being at any of the stations which falls into this category, it may be better for you to inform us of your travel plans in advance so that our on-train staff are prepared and can look out for you. Where your local station is unstaffed at the time you want to use it, or is inaccessible to you, we will provide you with an appropriate alternative accessible transport such as a taxi, without extra charge, to take you to the nearest or most convenient accessible station. You are able to book assistance at least four hours in advance for journeys on ScotRail trains or for journeys which start and finish at any Scottish station; we need this notice period so that we can communicate your travel requirements to our staff. For journeys which go beyond the ScotRail network and will involve the use of other train operator services, we ask that you book your journey 24 hours before travelling so that we can meet their notice period requirements. When assistance has been booked in advance, we will ensure passengers are assisted off a train at its final destination as quickly as possible and within a maximum of 5 minutes wherever reasonably practicable.

10 11 Assistance at staffed stations Assistance at inaccessible stations, unstaffed stations and Our trained station staff will provide assistance for you at stations when ticket offices are closed including help with boarding and alighting between the platform and If you wish to travel to or from a station that is inaccessible to you, or train, entering and leaving the station, and travelling to and from the one that is unstaffed when you need to use it, we can still provide you station car park drop-off/pick – up area and Blue Badge parking spaces. with assistance to help you make your journey. We will discuss what Please note that our staff cannot leave the immediate station area or help you need when you call us to book your assistance. There are cross public roads. various ways that we can make your journey possible. For example, Our staff will help you with luggage when this has been booked in our on-train staff will provide you with assistance with boarding if you advance. If you need assistance with your luggage you need to call us are already on the platform before the train arrives, and they will assist and explain what assistance you need so that we can work out the best you to alight at your destination. We recommend that you contact us in way to help you complete your journey. We have provided more details advance if you wish to travel to or from these stations to allow for our for you on assistance with luggage in section 6.5. on-train staff to be prepared and looking out for you. If your assistance needs require it, we could also provide alternative transport such as a taxi – at no extra cost to you – to take you to the nearest accessible, most convenient or staffed station, where a member of staff will be on hand to assist you. In special circumstances, and where there is no viable alternative, we may consider sending a member of staff to assist you where it is both reasonable and practical to do so. We want to do everything that we reasonably can to help you make confident journeys, so please contact us to discuss your individual circumstances and what assistance we can provide to support you.

12 13 Assistance during your journey • request help entering the station, getting to your platform and boarding All ScotRail trains have a member of staff on board. Our staff will assist the train, from the Blue Badge parking area, taxi rank or drop-off you during your journey, although please understand that they cannot point for journeys on some of our longer express routes book seat accompany you throughout your journey or provide personal care, reservations, including the booking of dedicated wheelchair spaces such as help with eating, drinking, taking medication or using the toilet. • make onward or return travel reservations on services operated by If you need this additional help during your journey, we recommend other train companies where reservations are available you travel with a companion and ScotRail supports companion • arrange assistance to and from connecting services, whether they travel schemes. are reservable or not • purchase travel tickets Booking assistance • check the accessibility and facilities of our trains and our stations You can request assistance by:- When using this system, we can provide you with information on, • Calling ScotRail Assisted Travel on this number allowing four for example: hours before your journey – Freephone 0800 912 2901 or Textphone 18001 0800 912 2901 (if you are hard of hearing). • stations with physical constraints that may prevent you from • Visiting any ScotRail staffed station. using that station • significant temporary work which affects station accessibility • Completing our online booking form before your journey. It would • details of facilities like lifts and toilets which are temporarily be helpful if you can allow 24 hours for us to better serve your out of order requirements, especially if other train operators are involved, and to put in place the appropriate arrangements. We have produced a summary of facilities available at each station for you in section 12 Station Accessibility Information, covering both the Passenger assist system stations we operate and those operated by other companies, such as All train operators use a common booking system that allows you Network Rail, where our trains call. The full list of all facilities available at to book assistance for your travel to anywhere on the National Rail each station can be accessed on either our website www.scotrail.co.uk network. This system is capable of sending you an email confirmation or the National Rail Enquiries website www.nationalrail.co.uk. of your journey if you book in advance and have provided us with an email address. We encourage you to provide us with your mobile phone Please note that two of these stations; Edinburgh Waverley and number when booking so that we can contact you if disruption occurs. Glasgow Central (High Level) are Network Rail Managed Stations. We will post confirmed assistance details to you if time permits and you ScotRail and Network Rail work closely together in Scotland under have no email. the ScotRail Alliance and will seek to ensure that assistance is provided in a consistent fashion to our customers at all of our stations. Passenger Assist allows you to: Advance bookings can be made via the channels described within this • help you to plan your train journey – based on what you tell section. Prestwick International Airport station is owned and operated us about your needs by Glasgow Prestwick Airport Ltd on behalf of the Scottish Government. • book assistance in advance for alighting and boarding Each of these station operators has their own DPPP which can be obtained via their websites or contacting them directly.

14 15 Alternative accessible transport Substitute transport / planned engineering works While we make every effort to make our stations and trains accessible, When a train service is affected due to engineering works, an accessible you should be aware that some stations our trains stop at may have low-floor bus service is normally provided. Where it is not possible to physical and navigational constraints that could make it inaccessible do so, another means of accessible transport such as a taxi will be to you. provided at no extra cost so long as you have a valid rail ticket.

Inaccessible stations Further information about assistance at the station If you wish to use a station that is inaccessible to you (for example If you have arranged assistance at a staffed station, we recommend due to stairs, or the station being unstaffed when you need to use it) that you go to the ticket office on arrival. At stations with no platform-to- we will book you an appropriate taxi, at no extra charge, between the platform access, we recommend that you go to the appropriate station inaccessible station and the nearest or most convenient accessible one entrance or platform for your train service and advise staff via the help for your journey. Also, if your destination station is inaccessible to you, point of your arrival. we will help you plan your journey to the nearest accessible station We recommend that you arrive at your departure station in good time. and provide an appropriate taxi from that station to your destination As a general rule, arriving at the station 20 minutes before your train station. There is no extra charge for this service. When you speak is due to leave means that we can give you the best assistance. to our Assisted Travel Service team we will discuss your individual We particularly recommend this at larger stations, whilst at smaller requirements determining the most suitable accessible taxi for you. stations we recommend 10 minutes. The appropriate time for you We will always make sure that you can complete as much of your to allow can be agreed when you book and we will ensure that there journey by rail as possible. Please try to book this as soon as you is enough time to help you get to the platforms before your booked can so that we can be sure of providing the right transport for you. departure time, and your assistance does not need to be rushed. This service will be provided at no extra charge but you should have a valid rail ticket for the journey you want to undertake or purchase We also recommend that you are on the platform at least five minutes this enroute. before the train is due to leave, as train doors can close 30 seconds before the departure time in order to leave on time. During disruption Finally, we realise that you may change your plans at short notice. Where our services are disrupted, we will provide alternative accessible If you change your mind before you travel, and you’ve booked transport to take you and your companion to the nearest, or most assistance, please let us know about your new travel plans. convenient accessible station, so that you can continue with your journey. This will be provided at no extra charge if you have a valid rail If you’re already travelling on a train we may be able to assist you, ticket for the journey you want to make. but you will need to tell a member of our staff, or call our Assisted Travel Team, and tell us about your new travel plans. In some cases, however, If a train has to terminate short of its destination, our on-train staff will we may not be able to provide assistance immediately if you change make the necessary arrangements for your assistance and onward your plans after you’ve boarded a train. travel including organising accessible transport.

16 17 Passenger information Tickets and fares We will take all reasonable steps to provide consistent and up to Buying a ticket date information on both our website www.scotrail.co.uk and on the You can buy most tickets from our website, at staffed stations, at National Rail Enquiries website www.nationalrail.co.uk. stations with self-service ticket machines, or by contacting our Assisted If there is a temporary change that affects station access, our website Travel Team, whether you are booking assistance through them or manager will update the information on our website, together with the not. In the event that you would like to have tickets posted to you, we relevant pages on the National Rail Enquiries website. We will update suggest contacting our Assisted Travel Team a week in advance of your these sites within 24 hours, for all changes that will last more than a day. journey to make sure your tickets arrive in time. If you would prefer to If you have already booked assistance and we discover that there are collect your ticket(s) either from a self-service ticket machine or a ticket changes to accessibility that may affect your journey, we will contact you office, please advise our staff so that they sell the ticket in the format to agree on a plan for alternative travel. that will allow you to collect it from the station of your choice. Where this is the case, our staff will provide you with the necessary reference You can also ask our station staff for current information on accessibility. number. Please note that there are tickets such as a Rover, GroupSave We will also tell you about any planned changes through posters at our ticket or the 50% discounted ticket for wheelchair users without a stations, on our website and when you book assistance. Disabled Persons Railcard that are restricted and cannot be obtained This document is available in hard copy from staffed stations. You can from self-service ticket machines but at staffed stations and wheelchair also get it in Large Print, Audio and Easy Read versions from our discount can also be purchased from on-train staff. Assisted Travel Team or Customer Services. If you are unable to purchase a ticket from a station prior to your journey Our Access and Inclusion Manager will review it annually. If we make due to your disability, you will be able to buy tickets on all our trains any major changes to our policies and practices or there are changes from our on-train staff or at your destination without penalty and you will to legislation, we can ensure the information is correct and up to date. still receive the appropriate fare reductions, subject to entitlement. For If there are any changes we will publish a printed edition of the updated example, you might need to do this if a station ticket office is closed and document after the anniversary of our franchise. However, the most up your disability prevents you from using a self-service ticket machine. to date version will always be available on our website.

18 19 isabled persons railcard he isabled Persons Railcard website has a full list of proofs of We support the isabled Persons Railcard, which offers you, and an eligibility or you can contact the isabled Persons Railcard team for adult companion travelling with you, up to a third off most rail fares in help with your application and further advice on the Railcard, or you can reat Britain. he Railcards are currently available as 12 months or speak with our Assisted ravel eam. Please note that it is not possible three year cards and you can choose the one which best suits your to prce te ile eron ilcr over te ticket office conter needs. he isabled Persons Railcard scheme is managed by the e ile eron ilcr ffice contct etil re Association of rain perating Companies (A C). H T If you are eligible, you can apply for a isabled Persons Railcard by E . W . . filling in n ppliction form ic cn e otine from cotil ticket here are other discounted fares for people with a disability who do not office onloe online or otine pone o ill nee to o have a Railcard. For e ample, if you are a wheelchair user or visually proof of disability when applying for the Railcard, for e ample impaired, you can get discounts on tickets as shown below. Please note • or r letter for iilitrelte enefit that if you are visually impaired, this will only apply if you travel on other • Your NHS hearing aid battery book reat Britain networks. • or eemption certificte for epilep meiction n your prescription T T D First Class/Standard Anytime off Singles or Returns First Class/Standard Anytime off ay Single First Class/Standard Anytime off ay Return

We also support Local Authority discount schemes for disabled people.

20 21 Wheelchair users At stations You can buy tickets at a discount without a railcard if you remain seated We have operational responsibility for 355 of the 358 stations in in your own wheelchair for the whole rail journey. You are entitled to Scotland and these are listed in the Station Accessibility Information the discount whether you are travelling alone or with a companion. (Section 12) of this booklet with a summary of the facilities available If you are with an adult companion, they can also buy a ticket at the at each station. We have been investing in better station facilities to discounted price. make our network more accessible and comfortable for you, including Our self-service ticket machines cannot sell these discounted tickets. new lifts, ramps, escalators, accessible counters, induction loops at If the station where you start your journey does not have a staffed ticket counters and elsewhere, toilets and accessible toilets, waiting ticket office, you can buy a ticket on the train or at your destination rooms, waiting shelters and accessible seating. If you want details of and still receive the appropriate discount. all the facilities available at these stations, please visit either our website www.scotrail.co.uk or the National Rail Enquiries website Please note that ScotRail does not have space for wheelchair users www.nationalrail.co.uk. who cannot transfer to a seat in First Class area. Also, you should note that if you require the use of your wheelchair to access the toilet, this will Our trains also call at some stations operated by other companies. not be possible. We will liaise with the relevant station operators in order to provide accessible facilities and services at these stations. The Association of Train Operating Companies has produced a leaflet We will ensure that accessible station entrances are available wherever called Disabled Persons Railcard which you may find helpful when possible. We will not permanently close an entrance if it reduces access planning which ticket to buy. for you to any platform or facility without consultation with organisations Senior railcard detailed in paragraph 4. We will always consider your needs if we have to temporarily close entrances, exits and ticket gates at stations. If you are 60 years old or over you can buy a Senior Railcard which When we carry out building work we will only do so after the required offers up to a third off most rail fares throughout the rail network in consultation and application to Transport Scotland. During the work we Great Britain. Certain restrictions apply on some rail networks during will make sure you can move freely around the station and are able to the morning peak periods, so please check the relevant websites before reach the platforms. booking. As with the Disabled Persons Railcard, the Senior Railcard is valid for 12 months or three years and you can choose the time period If for any reason it becomes necessary for us to permanently alter which best suits your circumstances. facilities at any of our stations, leading to restricted access for you, we will consult with the Office of Rail and Road (ORR), Transport Scotland, You can buy the Senior Railcard online, on the phone Transport Focus, the Disabled Persons Transport Advisory Committee Helpline: 0345 3000 250 Website: senior-railcard.co.uk or at any (DPTAC), the Mobility and Access Committee for Scotland (MACS), the staffed station with your passport or UK driving licence as proof of your Scottish Accessible Transport Alliance (SATA) and local access groups age. At stations you can also use your birth certificate as proof of age. before any permanent changes are undertaken.

22 23 Aural and visual information Luggage assistance At stations where we have passenger information systems, we will At our staffed stations we do commit to providing luggage assistance for make sure that the information displayed is legible and conforms to disabled and older passengers within the station boundary, to and from the standards outlined in the Code of Practice. At times of disruption, the train as long as it is within the allowances set out in the National Rail staff will update visual information systems to keep passengers Conditions of Carriage. The luggage assistance we will provide is also informed and we will also use aural announcements, where such subject to the ability of our staff to lift it safely. Please bear in mind that facilities are available. space for luggage on our trains is limited so please give thought to its size and weight. Information points and displays This service needs to be booked in advance. When you call us we Printed travel information, including timetables, is available from will discuss your needs and the services we can offer to meet them. ticket offices. Information points, featuring travel information and train Assistance will normally be provided by a member of staff, departure posters are located on each platform. In addition, help points, however depending on when and where you need to travel, we may painted yellow and fitted with induction loops can be found at most need to look at other options. For example, if the station you wish to stations and these are generally located on station platforms. All help use is unstaffed at the time you want to use it, we might need to provide points are linked to our Customer Services Centre, which can provide an appropriate taxi to transfer you to a station that can provide luggage information on train running times, provide advice during disruption, assistance. There would be no extra cost for this service. relay instances of crime or respond to emergencies. We also have telephone help points at certain rural stations. If you have not booked luggage assistance in advance we will try to help you, subject to the availability of staff, but cannot guarantee that Ticket machines this will be possible. We have installed self-service ticket machines at many of our stations. If you have a Disabled Persons Railcard you can buy appropriately discounted tickets for yourself and companion at these machines.

Ticket gates We have automatic ticket gates operational at a number of stations on our network - Aberdeen, Anderson, Argyle Street, Ayr, Bathgate, Charing Cross, Dundee, Edinburgh Park, Edinburgh Waverley, Exhibition Centre, Glasgow Central High and Low Level, Glasgow Queen Street High and Low Level, Haymarket, Inverness, Perth and Stirling. All of these automatic gate lines have at least one automatic wide aisle gate to make access easier for you. These gates are normally staffed. When a station with automatic or manual ticket gates is unstaffed, we will leave the ticket gates open.

24 25 Left luggage Facilities provided by third parties We have left luggage lockers of different heights at Glasgow Queen Where facilities at our stations are provided by third parties, such as Street, Inverness and Aberdeen stations. These facilities are staffed catering services, we will ensure that these operators are aware of and if you require assistance with lockers, please ask our staff for help. your needs. It is the responsibility of third parties to make reasonable adjustments to accommodate the needs of disabled passengers and Ramps we will continue to work with them to improve the facilities and services We have portable ramps at all our accessible staffed stations and on all they provide. our trains. Our staff will deploy these ramps for you to allow easy access if you require, and our on-board staff will help you on or off the train RNIB React System at stations without staff. Passengers who have not booked assistance We have RNIB React system at the following stations; Brunstane, should notify our on board staff on boarding any ScotRail service in order Cameron, Dumfries, Glasgow Queen Street, Inverness, Kirkcaldy, to ensure our staff know they can offer appropriate assistance. Larbert, Lenzie and Linlithgow. You need a fob to activate the system and if you want to purchase one, please contact React House, Section G, Unit 9, Dinting Lane Industrial Estate, Dinting, Glossop, SK13 7NU. www.react-tech.com, Telephone 01457 861431

On the train Aural and visual information Most of our services will provide you with aural and visual information for your journey. The visual display shows the train’s stopping pattern and other relevant journey information. We also provide on-board announcements. These will be made in sufficient time for passengers, especially those with reduced mobility, to prepare to alight. On services without automated public announcements, Conductors and/or Drivers will make every effort to ensure that clear, informative announcements are made prior to departure as well as on the approach to and at all station stops. Where visual information is not provided, Conductors/Ticket Examiners will also make every effort to ensure that deaf and hard-of hearing customers (of whom they have been made aware) are informed by alternative means.

26 27 ScotRail has a ‘ScotRail Passenger Assistance’ card where you can Seats on trains write questions or assistance you require on the back of the card in Seat reservations, including the booking of dedicated wheelchair the space provided and present this to a member of staff at stations or spaces, are available on some of our longer express routes. These can on board the train. These cards have been developed primarily use by be reserved when purchasing tickets or requesting assistance. The those who have a speech impaired and/or aurally impaired and those location of wheelchair spaces is indicated by the wheelchair symbol who have difficult remembering but can be used by all customers. You on windows and on the exterior of the carriage on the doors adjacent can obtained these cards at staffed stations or you can download them to the wheelchair space. However, on most of our trains, seats and from our website. wheelchair spaces cannot be reserved. ‘Priority’ seating is provided on Announcements will also be made relating to any alterations to the almost all services and is indicated by pictograms or notices on adjacent normal service, including delays, and hearing-impaired passengers windows. (NB: at present our Class 314, 318 and Mark II trains do not will be advised accordingly. have priority seating; please see section 7.5 which explains where they operate.) All our trains have staff on board so if you have not made an advance booking and you are unable to find a seat, please bring this to their attention and they will assist you to find a seat. Our Assisted Travel team can arrange assistance and make seat reservations (where available) for your journey. However please note that we do not reserve seating for Assistance / Working Dogs, although our priority seating has extra space which allows assistance dogs to rest under the seat.

28 29 Wheelchairs and our trains Scooter carriage We operate nine different types of trains. Powered or manual Light Travel Scooters, no greater than 104cm long and 56cm wide, and wheelchairs not exceeding 70cm wide and 120cm long with a combined with a combined weight of not more than 300kg (passenger and scooter) weight of passenger and wheelchair user of not more than 300kg can can be accepted on all our trains. We recommend that you book a be carried on all of our trains; the only exceptions are two train sets space for your scooter if travelling on a reservable service as capacity (called Mark II trains) which operate on the Edinburgh Fife Circle route. is limited. In the event that you wish to travel with a scooter without These standard dimensions are in accordance with the European making an advance reservation, we will do our best to assist but cannot Union Interoperability (PRM TSI) guidelines. A brief summary about our guarantee space for your scooter. trains and their accessibility is detailed in the Rolling Stock Accessibility When travelling, scooter passengers are required to transfer to a seat, Information (section 7.5). as you must not remain on the scooter. It is not possible to convey larger scooters because they cannot be safely accommodated on certain types of our trains, which may be necessary to bring into service should disruption occur. Please note that if your scooter is outside the dimensions we publish, we will not be able to provide alternative accessible transport in case of disruption. Please speak to our Assisted Travel Team to find out whether your scooter can be conveyed on the journey you wish to make. Please note that other train companies’ scooter carrying policy may differ from our policy and where this is the case, it may not be possible to accommodate your scooter for some or whole of your planned journey.

Rolling stock accessibility information The information in this table details the general facilities available on each of our trains including the routes they operate.

30 31 Train class Train Number in service Routes operated Wheelchair space Accessible toilet Standard toilet Boarding ramp available Priority seating Aural information Visual information On-train staff available

West Highlands, Stranraer/Glasgow Central to Dumfries to Carlisle, Newcastle Glasgow Central to Stranraer, Glasgow Central to Edinburgh via Shotts, East Kilbride, not fully 156 48 ✓ Glasgow Central to Kilmarnock, Glasgow Queen Street ✓ compliant X ✓ ✓ ✓ ✓ ✓ to Alloa, Glasgow Queen Street to Falkirk Grahamston, Glasgow Queen Street Anniesland, Fife Far North and Kyle lines, Aberdeen to Inverness, Edinburgh local services, Glasgow Queen Street local services, Edinburgh / Glasgow to Inverness /Aberdeen/ Dundee, Edinburgh to Dunblane / Newcraighall, Glasgow not fully 158 48 ✓ to Stirling /Dunblane /Perth /Falkirk Grahamston / Alloa, ✓ compliant X ✓ ✓ ✓ ✓ ✓ Anniesland, Edinburgh via Shotts, Glasgow Queen Street High Level to Falkirk Grahamston, Glasgow Central to Motherwell, Cumbernauld Edinburgh to Glasgow, Edinburgh/Glasgow to Aberdeen, Edinburgh/Glasgow to Inverness, Fife Circle, Glasgow 170 55 to Stirling/Dunblane, Glasgow to Cumbernauld/Falkirk ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Grahamston, Glasgow to Anniesland via Maryhill, Edinburgh to Dunblane

314 16 South Glasgow routes, Services to Inverclyde, Paisley Canal ✓ XX ✓ ✓ ✓ ✓ 10 under 318 21 Glasgow North Electrics/Argyle line, Whifflet ✓ ✓ refurbishment X ✓ ✓ ✓ ✓ ✓

320 29 Glasgow North Electrics, Argyle, Whifflet ✓ ✓ X ✓ ✓ ✓ ✓ ✓ Glasgow North Electrics , Argyle line services, 334 40 Whifflet, Cumbernauld, Helensburgh / Balloch / ✓ ✓ X ✓ ✓ ✓ ✓ ✓ Milngavie to Edinburgh Glasgow Central to Ayrshire, Inverclyde, Cathcart, 380 38 Glasgow Central to Carstairs, Lanark, Edinburgh, ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ North Berwick and Dunbar, Paisley Canal

Mark II 2 Edinburgh – Edinburgh (Fife Circle) XX ✓ XXXX ✓

32 33 Making connections Connections to other train services If your journey involves a change of train at one of our stations we can help you to get from one train to another. We will do this whether you are transferring between our services, or between other train operators’ services. As our staff are trained to help you change trains whether you’ve booked or not, it’s not essential to book assistance at staffed stations. But please be aware that they will give priority to passengers who have booked assistance. If there is a platform change at short notice, our staff will help you get to the new platform as quickly and easily as possible. If you miss your train because of a change of platform, our staff will help you rebook the assistance you need for that journey. When you book a journey through our Assisted Travel Service that involves changing onto another operator’s services, we will make the entire booking for all legs of your journey and ensure that the other operators have all the details of your booking. This includes your booking reference, date and time of travel, where you are travelling to and the assistance you require. We will tell you what assistance we’ve booked for you for your entire journey. Our staff will update visual information systems and make aural announcements when there are changes to services. Please note that some of our services do not offer seat reservations. In cases where reservations are recommended, which includes other operators, it is important that you reserve a seat or wheelchair space in advance. Our Assisted Travel Team can tell you if reservations are recommended.

34 35 Connections with other transport providers Disruption that affects your future plans At stations where we have staff other than those in ticket offices, we can If an unplanned disruption occurs when you are travelling without assist you connecting with buses and taxis if the interchange is within booked assistance, please speak to a member of staff who will the immediate station environment. help you, or if you are at an unstaffed station please use the help point to speak to our Customer Contact Centre staff or call our Assisted Travel Taxi companies who have contracts with us at our major stations have Team (the telephone number is displayed at information posters at the wheelchair-accessible taxis available. Private Hire owners usually have entrance to platforms). at least one accessible vehicle in their fleet, but may require advance booking. Where contracts are re-tendered for station taxis, we will make If you have booked assistance for a future journey and we discover every effort to ensure that accessible taxis are provided. We will also that there will be disruption to it, we will contact you to discuss it with you work with bus operators to encourage them to use low-floor buses at and make alternative arrangements if necessary. interchange stations. Sometimes during disruption it is necessary to provide substitute road transport. Our staff will try to obtain accessible substitute transport, Disruption to facilities and services or, if necessary, help you complete your journey by an alternative route. Unplanned disruption Planned improvement works From time to time there can be disruption to our services, but we will Network Rail is responsible for maintaining the track and signals, and do everything we can to make sure you are not left disadvantaged or some station facilities and services. Sometimes they need to close the stranded during the disruption. Our staff are given Equality Awareness railway to do this, usually at weekends or holiday periods. training and will help you. They will also let all passengers know about delays and changes when: During planned engineering works we will try to ensure accessible replacement buses or accessible alternative transport are available. • there are delays of over five minutes If you’ve booked assistance, alternative transport will be there • there is a change to the stations that the train is due to stop at for you. If you haven’t booked assistance, we will arrange this as • the train is going to be taken out of service before it reaches its soon as possible. planned destination. You can find details of planned improvement works on our Each station has a unique action plan for service disruption which may website and on the National Rail website include using alternative road transport and additional staff to assist you. www.scotrail.co.uk We also make announcements on our audio Whether the disruption is minor or major, we will give you regular, clear www.nationalrail.co.uk. and visual information systems and display the information on posters and accurate information. at stations. You can also get details from the Assisted Travel Team. If you have not started your journey, we will contact you to let you know about any disruption that will affect your trip and make any necessary alternative arrangements for you. If you’ve booked assistance and an unplanned disruption happens during your journey, our station staff will be aware of your travel plans, and will help you plan an alternative route or new connections if necessary.

36 37 Disruption to station facilities Emergency procedures If accessible services or facilities at our stations are unavailable, we will, Our staff are trained in emergency procedures, safety and basic First where possible, provide an alternative. Aid to ensure that your needs are considered at all times. We carry out controlled regular emergency planning exercises and sometimes We will publicise these changes within 24 hours including when you can with other Emergency Agencies allowing our staff to enhance their expect the service to return to normal on both our website and National knowledge and understanding. Rail Enquiries website and at stations affected. Our staff can also give you information about such changes. On train Failure of information systems If there is an emergency on a train, our on-train staff are trained in the procedures to advise and help you, including disabled people. There If our information systems break down, our staff are trained to provide are information posters on our trains outlining what you should do in an information and assistance to you, including giving guidance to visually emergency situation. In most cases it is safest to remain on the train and or hearing impaired passengers. wait for instructions. If at any point during your journey you would like to contact us for help If there is an emergency on the train and you would find it difficult to or have concerns, please call our Assisted Travel Team who will help or get off without a platform or ramp and we have not already come to speak to a member of staff on the train / at the station. assist you, you should inform a member of staff or another passenger If we get it wrong and remain on the train. If this is a life-threatening situation, our staff, in liaison with the emergency services, will advise you what to do. We want you to have confidence in our Assisted Travel Service and we will always do our best to give you the assistance you have asked for. If you have to leave the train between stations, the emergency services However, occasionally we may not be able to fulfil this promise and if will provide the necessary equipment and help to get you off safely. we do not provide assistance as booked, please contact us as soon as possible so we can investigate the reasons why. At stations Each station has its own detailed evacuation plan which takes into We are committed to improving the Assisted Travel Service and getting account the needs of disabled passengers. In an emergency, trained feedback from you. We check with at least 10% of our passengers staff, with the assistance of the emergency services if necessary, will who’ve used the Assisted Travel Service each month to find out whether help you to get to a safe place. the service was satisfactory. We use the feedback to continually improve our service. You’re also welcome to call in with feedback or email us. If we haven’t given you the level of booked assistance you expect, please let our Assisted Travel Service team know and we will take the necessary steps to sort out any problems and provide the appropriate redress.

38 39 Contact us We consult with the following organisations and include their ideas where possible: Your feedback • Transport Focus Every journey you take with ScotRail is important to us and we value • Mobility and Access Committee for Scotland (MACS) the feedback you give us about our services and facilities, whether good • Disabled Person’s Transport Advisory Committee (DPTAC) or bad. • Local Access Groups There are several ways you can contact us whether to provide feedback • Local councils or information: • Other relevant organisations • By talking to a member of our staff at stations • Transport Scotland • At our station help points which are connected to our • Scottish Accessible Transport Alliance (SATA) Customer Contact Centre If you would like us to include your group in our consultations, • By filling in our feedback comment forms at stations or online please contact us. • On Twitter @ScotRail • On Facebook at Facebook.com/ScotRail We are also pleased to hear from you with your views, suggestions and comments. If you think there is any information missing from this By talking to our Assisted Travel Team, 07:00 to 22:00 booklet that you would find useful, please let us know. every day except Christmas and New Year’s Day • Freephone 0800 912 2 901 Alternative formats • Textphone 18001 0800 912 2 901 You can get copies of this document and our Guide to Policies and • Email [email protected] Practices document in alternative formats by contacting our Assisted By writing to ScotRail Customer Relations, PO Box 27129, Travel Team or ScotRail Customer Services on the number shown in Glasgow, G2 9LH the Contact Us section (p33). • Email [email protected] The alternative formats available are Large Print, Audio and Easy Read. • Telephone 0344 811 0141 We will provide the alternative format within seven days of your request. You can also come to our regular Meet the Manager events which are publicised on our website and in the local media. There you can meet Station accessibility information our customer service managers who have responsibility for accessibility Information regarding station accessibility forms part of our DPPP. and assistance, and our Accessibility and Inclusion Manager who This is a summary of facilities available at each station, current at manages accessibility on a day-to-day basis. the time of producing this document. For more up to date information, including recently installed new facilities available at our stations, please visit our website or the National Rail Enquiries website.

40 41

3 Station Accessibility Information ABERDEEN Mon-Fri 0615-2130 ticket office Screens Sat 0615-1900 4 Accessible to all platforms 16 opening hours & PA Sun 0845-2130 • •• •• ABERDOUR Level to platform 1, Mon-Fri 0645-1000 NKS (ticket steep ramp to platform 2, Screens Sat 0810-1130 1 2 office opening connecting footbridge with & PA Sun Closed • •• hours) •• stairs between platforms ACHANALT Rough path to single Unstaffed level platform • •• ACHNASHEEN Level to platform 1, connecting Unstaffed NKS footbridge with stairs to platform 2 •• •• ACHNASHELLACH Low platform, rough ground, Unstaffed access via cattle gate • •• ADDIEWELL Level to platform 2 eastbound & connecting footbridge with stairs Unstaffed PA to platform 1, rough ground • •• whole station AIRBLES Accessible to all platforms - ramps to both platforms Screens Unstaffed and connecting road-bridge • & PA •• between platforms AIRDRIE Mon-Sat 0530-2400 ticket office Screens 2 Accessible to all platforms 4 Sun 0730-2400 • •• opening hours & PA •• ALEXANDRA PARADE No step free access - stairs to Screens Unstaffed both platforms • & PA •• ALEXANDRIA Mon-Sat 0645-1939 Screens Accessible to all platforms 2 Sun Closed • • & PA •• ALLOA Screens Unstaffed 1 Accessible to all platforms 3 • & PA •• ALNESS Unstaffed Accessible to all platforms 3 •• Screen ••

A ALTNABREAC Unstaffed Rough ground and low platforms • •• ANDERSTON Mon-Sat 0630-2330 No step free access - stairs to Screens 1 Sun 0946-1816 • below ground island platform • & PA •• ANNAN Screens Unstaffed Accessible to all platforms 1 •• & PA •• ANNIESLAND Ramp to platform 1 & 3 Mon-Sat 0710-2049 ticket office Screens 1 connecting footbridge Sun 0910-1650 opening hours & PA • with stairs to platform 2 • •• ARBROATH Mon-Sat 0700-1930 Screens 1 Accessible to all platforms 3 NKS Sun 0910-1630 • •• & PA •• ARDGAY Level to platform 2 and Unstaffed connecting footbridge with stairs to platform 1 • •• ARDLUI No step free access - stairs to Unstaffed island platform. • •• ARDROSSAN HARBOUR Unstaffed Accessible to all platforms • PA •• ARDROSSAN SOUTH BEACH Mon-Sat 0635-1815 Screens Accessible to all platforms 1 Sun 0945-1910 • • & PA •• ARDROSSAN TOWN Unstaffed Accessible to all platforms • PA •• ARGYLE STREET No step free access - Mon-Sat 0630-2315 Screens 1 escalators & stairs to below Sun 1010-1740 & PA ground island platform • •• ARISAIG Rough ground and barrow Unstaffed crossing to platform 2 • •• ARMADALE Screens Unstaffed 1 Accessible to all platforms 11 • & PA •• ARROCHAR & TARBET No step free access - stairs to Unstaffed island platform •• ••

A ASHFIELD Unstaffed Accessible to all platforms • PA •• ATTADALE No step free access - stairs to Unstaffed single platform •• •• AUCHINLECK Ramps and connecting Unstaffed footbridge with stairs 1 PA between platforms •• •• AVIEMORE Level to platform 1 - connecting footbridge with stairs to platform Mon-Fri 0730-2125 2 or step-free route via level ticket office Screens Sat 0735-1439 2 crossing using the Strathspey opening hours & PA Sun 0940-1720 • •• Railway entrance at south end of platform AYR Level to platforms 1,2 & 3 - connecting footbridge with stairs Mon-Sat 0530-2315 or access from street to platform Screens 2 7 NKS Sun 0840-2305 • 4. Alternative route is available • & PA •• by going outside the station over the road-bridge BAILLIESTON Accessible to all platforms - Screens Unstaffed ramp connecting both platforms • & PA •• BALLOCH Mon-Sat 0555-2355 ticket office Screens Accessible to all platforms Sun 0810-2245 • • opening hours & PA •• BALMOSSIE Steep ramps connecting both Unstaffed PA platforms • •• BANAVIE Unstaffed Accessible to all platforms • •• BARASSIE Level to platform 2, steep ramp to platform 1 and connecting Screens Unstaffed 1 1 footbridge with stairs between •• & PA •• platforms BARGEDDIE Accessible to all platforms, ramps to both platforms and Screens Unstaffed 2 platform to platform is via the • & PA •• road-bridge

A B BARNHILL Accessible to all platforms - ramps to both platforms and Unstaffed PA connecting road-bridge • •• between platforms BARRHEAD Mon-Sat 0650-2315 Steep ramp to platforms 2 & 3 ticket office Screens 1 8 Sun 0910-1650 • - lift to platform 1 • opening hours & PA •• BARRHILL Level to platform 2 and barrow Unstaffed 1 crossing to platform 1 •• •• BARRY LINKS Level to platform 2, connecting Unstaffed footbridge with stairs between platforms • •• BATHGATE Mon-Sat 0700-1340 ticket office Screens 1 Accessible to all platforms 20 Sun 0800-1400 • •• opening hours & PA •• BEARSDEN Ramp to platform 2 and Mon-Sat 0700-1404 Screens 1 connecting footbridge with 2 Sun Closed & PA stairs between platforms •• •• BEASDALE Rough ground - both access Unstaffed path and the platform • •• BEAULY Unstaffed Accessible to all platforms 1 •• Screen •• BELLGROVE No step free access - stairs to Screens Unstaffed 1 island platform • & PA •• BELLSHILL Steep ramps to both platforms and connecting footbridge Mon-Sat 0620-2004 ticket office Screens 1 with stairs between platforms. 12 Sun 0910-1645 opening hours & PA • Alternative connecting route is •• •• under the rail bridge BISHOPBRIGGS Part - steep ramps and Mon-Sat 0636-2030 Screens 1 connecting footbridge Sun Closed & PA with stairs between platforms • •• BISHOPTON Level to platform 1, ramp to Mon-Sat 0625-2038 platform 2 and connecting ticket office Screens 12 Sun 1010-1730 • footbridge with stairs or road •• opening hours & PA •• access between platforms.

B BLACKRIDGE Screens Unstaffed 1 Accessible to all platforms 5 • & PA •• BLAIR ATHOLL Level to platform 1- connecting footbridge with stairs to platform 2 or step-free route via level Unstaffed PA crossing and separate ramped • •• entrance to platform 2 at south end of platform BLAIRHILL Mon-Sat 0636-2030 No step free access - stairs to Screens

Sun Closed both platforms • & PA •• BLANTYRE Level to both platforms and Mon-Sat 0610-2028 Screens connecting footbridge with 3 Sun Closed & PA • stairs between platforms •• •• BOGSTON No step free access - stairs to Unstaffed PA both platforms • •• BOWLING Level to platform 1 and Unstaffed connecting footbridge PA with stairs to platform 2 • •• BRANCHTON Unstaffed Accessible to all platforms 1 •• PA •• BREICH Rough ground and connecting Unstaffed PA footbridge with stairs • •• BRIDGE OF ALLAN Level to platform 1, ramp to platform 2 and connecting road-bridge with stairs between Screens Unstaffed 1 8 platforms. Alternative long route • & PA •• around between platforms using public road BRIDGE OF ORCHY No step free access - stairs to Unstaffed island platform • •• BRIDGETON Mon-Sat 0640-2315 No step free access - stairs to Screens

Sun 0825-2315 below ground platforms • & PA •• BRORA Level to platform 1 and Unstaffed connecting footbridge with stairs to platform 2 between platforms •• ••

B BROUGHTY FERRY Accessible to all platforms - level Screens Unstaffed crossing between platforms • & PA •• BRUNSTANE Screens Unstaffed 1 Accessible to all platforms • & PA •• BURNSIDE Mon-Sat 0640-1344 No step free access - stairs to Screens 1 Sun Closed island platform • & PA •• BURNTISLAND Mon-Fri 0645-1000 Ramp to platform 1 and Screens Sat 0811-1131 1 connecting footbridge & PA Sun Closed with stairs to platform 2 • •• BUSBY Ramp to platform 1, ramp to platform 2 and connecting Screens Unstaffed 1 footbridge with stairs between •• & PA •• platforms CALDERCRUIX Screens Unstaffed 1 Accessible to all platforms 12 • & PA •• CAMBUSLANG Mon-Fri 0620-2204 Ramps to lower ground Screens Sat 0610-2204 1 platforms & PA Sun 0910-1645 • • •• CAMELON Screens Unstaffed 1 Accessible to all platforms 3 •• & PA •• CARDENDEN Level to platform 1, steep ramp to platform 2, Screens Unstaffed 2 connecting footbridge with •• & PA •• stairs between platforms CARDONALD Small ramp to platform 2 and Mon-Sat 0710-1414 Screens connecting footbridge with stairs Sun Closed & PA to platform 1 •• CARDROSS Ramp to platform 1, ramp to Mon-Sat 0725-1415 platform 2 and level crossing or Screens 4 Sun Closed connecting footbridge with stairs • & PA •• between platforms

B C CARFIN Ramps to both platforms Unstaffed and connecting road-bridge PA between platforms • •• CARLUKE Level to platform 2, ramp to Mon-Fri 0630-1344 platform 1 and connecting Screens Sat 0620-1344 1 footbridge with stairs between 7 & PA Sun Closed • platforms or long route via •• •• public road CARMYLE Unstaffed Accessible to all platforms • PA •• CARNOUSTIE Ramps to both platforms, connecting footbridge with Screens Unstaffed 1 2 stairs between platforms or •• & PA •• level crossing CARNTYNE Screens Unstaffed 1 Steep ramps to both platforms • & PA •• CARRBRIDGE Level to platform 2, connecting Unstaffed footbridge with stairs to platform PA 1 •• •• CARSTAIRS NKS (not Mon-Sat 0720-1424 No step free access - stairs wheelchair PA Sun Closed down to island platform • accessible to •• all platforms) CARTSDYKE Level to platform 1, ramp to Mon-Fri 0640-1344 platform 2 and connecting Sat 0920-1628 PA footbridge with stairs Sun Closed •• •• between platforms CATHCART Mon-Sat 0635-1339 No step free access - stairs up Screens 1 Sun Closed to Island platform • & PA •• CHARING CROSS Mon-Sat 0600-2320 Screens 1 Accessible to all platforms NKS Sun 0820-2330 • • & PA •• CHATELHERAULT Screens Unstaffed Accessible to all platforms 6 • & PA ••

C CLARKSTON Ramps to both platforms and Mon-Sat 0640-1344 ticket office Screens 1 connecting footbridge with stairs Sun Closed opening hours & PA between platforms • •• CLELAND Ramp to platform 1 - Screens Unstaffed connecting footbridge 2 & PA with stairs to platform 2 • •• CLYDEBANK Steep ramps to both platforms, Mon-Sat 0730-1434 ticket office Screens connecting footbridge with stairs Sun Closed opening hours & PA • between platforms • •• COATBRIDGE CENTRAL Ramp to platform 1, connecting Unstaffed PA stairs & underpass to platform 2 • •• COATBRIDGE SUNNYSIDE Mon-Sat 0546-1934 Level from car park to platform Screens 8 Sun Closed • 1, steep ramp to platform 2 •• & PA •• COATDYKE No step free access - steep ramp to platform 1 with one Screens Unstaffed 1 step, connecting footbridge •• & PA •• with stairs to platform 2 CONNEL FERRY Unstaffed Rough ground • •• CONON BRIDGE Unstaffed Accessible to all platforms 1 • Screen •• CORKERHILL Screens Unstaffed Accessible to all platforms • & PA •• CORPACH Unstaffed Rough ground • •• CORROUR Unstaffed Rough path to island platform • •• COWDENBEATH Mon-Fri 0630-1300 Steep ramps to both platforms, Screens Sat 0900-1300 1 connecting footbridge with stairs NKS & PA Sun Closed • between platforms • •• CRAIGENDORAN Screens Unstaffed Accessible to all platforms • & PA ••

C CRIANLARICH No step free access - stairs up available from Unstaffed 1 to island platform • 7am-7pm •• CROFTFOOT Mon-Sat 0635-1339 No step free access - stairs up Screens Sun Closed to island platform • & PA •• CROOKSTON Unstaffed 1 Accessible to all platforms • PA •• CROSSHILL Mon-Sat 0640-1344 No step free access - stairs up Screens Sun Closed to island platform • & PA •• CROSSMYLOOF Accessible to all platforms - Screens Unstaffed 2 ramps to both platforms • & PA •• CROY Level to platform 2, ramp to Mon-Sat 0640-2034 Screens 3 platform 1 and connecting 12 NKS Sun 0910-1650 & PA • footbridge with stairs •• •• CULRAIN Unstaffed Accessible to all platforms • •• CUMBERNAULD Mon-Sat 0710-1402 Screens Accessible to all platforms 5 NKS Sun Closed • •• & PA •• CUPAR Level to platform 2 and ramp Mon-Fri 0645-2030 to platform 1, access between Screens Sat 0810-1500 1 7 NKS platforms involves use of public & PA Sun 1130-1700 •• •• road for part of the route CURRIEHILL Level to platform 2, small ramp to platform 1 & connecting Screens Unstaffed 2 footbridge with stairs between •• & PA •• platforms DALGETY BAY Screens Unstaffed 1 Accessible to all platforms 7 •• & PA •• DALMALLY Level to platform 1 - rough Unstaffed ground leading to barrow 2 crossing on platform 2 •• •• DALMARNOCK Mon-Sat 0637-2315 1 Accessible to all platforms PA Sun 0955-1811 • • ••

C D DALMENY Mon-Fri 0645-1000 Ramps to both platforms and Screens Sat 0810-1130 1 9 NKS connecting footbridge with stairs & PA Sun Closed • •• •• DALMUIR Mon-Sat 0545-0000 ticket office Screens Accessible to all platforms 4 Sun 0810-0000 • •• opening hours & PA •• DALREOCH Mon-Sat 0630-2024 Level to platform 2, connecting Screens 4 Sun Closed • footbridge with stairs to platform 1 • & PA •• DALRY Screens Unstaffed 1 Ramps to both platforms 2 • & PA •• DALWHINNIE Level to platform 1, Unstaffed connecting footbridge PA with stairs to platform 2 • •• DINGWALL Level to platform 1, ramp to Mon-Sat 0730-1434 ticket office platform 2 and connecting 2 Screens Sun Closed opening hours footbridge with stairs •• •• DREM Level to both platforms and Screens Unstaffed 1 3 connecting footbridge with stairs •• & PA •• DRUMCHAPEL Level to platform 1, ramp to Mon-Sat 0630-2014 Screens platform 2 and connecting 2 Sun 0825-1605 & PA • footbridge with stairs •• •• DRUMFROCHAR Unstaffed Accessible to all platforms • PA •• DRUMGELLOCH Screens Unstaffed 1 Accessible to all platforms 20 • & PA •• DRUMRY Mon-Sat 0645-2103 Level to both platforms and Screens Sun Closed • connecting footbridge with stairs • & PA •• DUIRINISH Unstaffed Rough ground • •• DUKE STREET Ramps to both platforms and Screens Unstaffed connecting footbridge with stairs & PA between platforms • ••

D DUMBARTON CENTRAL Mon-Sat 0600-0000 ticket office Screens 1 Steep ramps up to platforms Sun 0810-2310 • opening hours & PA •• DUMBARTON EAST No step free access - stairs up Screens Unstaffed 1 to island platform • & PA •• DUMBRECK Accessible to all platforms - Unstaffed 1 PA ramps to both platforms • •• DUMFRIES Level to both platforms and Mon-Sat 0635-1930 Screens connecting footbridge with 4 NKS Sun 1030-1955 & PA • stairs between platforms •• •• DUNBAR Mon-Fri 0610-2115 Sat 0700-2000 2 Accessible to all platforms 6 Yes Screens Sun 1115-1830 • •• •• DUNBLANE Mon-Fri 0640-1332 Screens Sat 0740-1432 1 Accessible to all platforms 2 NKS & PA Sun Closed • •• •• DUNCRAIG Unstaffed Rough ground • •• DUNDEE Mon-Sat 0625-1930 Screens 1 Accessible to all platforms NKS Sun 0830-1930 • •• & PA •• DUNFERMLINE QUEEN MARGARET Screens Unstaffed 1 Accessible to all platforms 4 •• & PA •• DUNFERMLINE TOWN Mon-Sat 0640-1945 Level to platform 2, subway and Screens 1 11 NKS Sun Closed • steep ramp to platform 1 •• & PA •• DUNKELD & BIRNAM Level to platform 1 and Unstaffed connecting footbridge with stairs PA to platform 2 (low platforms) •• •• DUNLOP Screens Unstaffed 1 Accessible to all platforms • & PA ••

D DUNROBIN CASTLE Low platform and rough Unstaffed ground - used only in the summer months • • DYCE Screens Unstaffed 1 Accessible to all platforms 3 •• & PA •• EAST KILBRIDE Mon-Fri 0600-2325 Screens Sat 0700-2325 1 Accessible to all platforms 14 & PA Sun 0940-1720 • • •• EASTERHOUSE Mon-Sat 0550-1938 Screens Accessible to all platforms 2 Sun Closed • •• & PA •• EDINBURGH PARK Screens Unstaffed 1 Accessible to all platforms •• & PA •• EDINBURGH WAVERLEY Mon -Fri 0400-0045 Screens Sat 0400-0045 6 Accessible to all platforms 4 NKS & PA Sun 0600-0045 •• •• ELGIN Level to platform 1, Mon-Sat 0625-1930 ramp to platform 2 and ticket office Screens 1 2 Sun 1025-1805 • connecting footbridge with •• opening hours & PA •• stairs between platforms ESKBANK Screens Unstaffed Ramp to single platform 11 • & PA •• EXHIBITION CENTRE Mon-Sat 0625-2310 ticket office Screens Accessible to all platforms Sun 0825-2325 • • opening hours & PA •• FAIRLIE Unstaffed Accessible to all platforms 1 • PA •• FALKIRK GRAHAMSTON Mon-Fri 0620-2200 Short steep ramp onto Screens Sat 0630-2200 1 platform 2 and connecting 13 NKS & PA Sun 0930-2200 • footbridge with stairs •• ••

ED F FALKIRK HIGH Level to platform 1, ramp to platform 2 and connecting Mon-Sat 0630-2022 ticket office Screens 1 footbridge with stairs. Alternative 4 Sun 0810-1550 opening hours & PA • route is a long route using the •• •• subway under the rail tracks FALLS OF CRUACHAN No step free access - stairs to Unstaffed single platform - used only in the summer months • •• FAULDHOUSE Level from car park and Screens Unstaffed connecting footbridge with stairs & PA to platform 1 •• •• FEARN Unstaffed Rough ground •• •• FORRES Mon-Sat 0746-1450 ticket office Screens 1 Accessible to all platforms Sun Closed •• opening hours & PA •• FORSINARD Unstaffed Rough ground • •• FORT MATILDA Level to platform 1 and Unstaffed connecting footbridge 2 PA with stairs to platform 2 •• •• FORT WILLIAM Mon-Fri 0700-2000 Sat 0700-1745 Sun 0930-2030 ticket office Screens Accessible to all platforms 2 (Summer) • •• opening hours & PA •• Sun 1630-2000 (Winter) GALASHEILS Screen Unstaffed Level access to single platform • & PA •• GARELOCHHEAD No step free access - stairs to Unstaffed island platform •• •• GARROWHILL Mon-Sat 0556-1944 Ramps to both platforms and Screens Sun Closed • connecting footbridge with stairs • & PA ••

F G GARSCADDEN Mon-Sat 0620-2025 No step free access - stairs to Screens Sun Closed island platform • & PA •• GARTCOSH Unstaffed Accessible to all platforms 6 • PA •• GARVE Level access from car parks but Unstaffed rough ground • •• GEORGEMAS JUNCTION Unstaffed Accessible to all platforms • •• GIFFNOCK Level from car park to platform Mon-Sat 0640-1344 Screens 1 1, ramp to platform 2 and 4 Sun Closed & PA connecting footbridge with stairs • •• GILSHOCHILL No step free access - stairs to Unstaffed PA both platforms • •• GIRVAN Level to platform 1 with Mon-Sat 0635-1339 Screens connecting subway & stairs to 2 NKS Sun 1110-1850 & PA • platform 2 • •• GLASGOW CENTRAL HIGH LEVEL Mon-Sat 0600-2325 Screens 8 Accessible to all platforms NKS Sun 0720-2325 • & PA •• GLASGOW CENTRAL LOW LEVEL Mon-Sat 0630-2330 Screens 3 Accessible to all platforms Sun 0815-2330 • • & PA •• GLASGOW QUEEN STREET HIGH LEVEL Mon-Sat 0510-2355 Screens 7 Accessible to all platforms 2 NKS Sun 0710-2355 • • & PA •• GLASGOW QUEEN STREET LOW LEVEL Facilities provided Screens 2 Accessible to all platforms from High Level • & PA •• GLENEAGLES Unstaffed Accessible to all platforms 2 • Yes PA •• GLENFINNAN Unstaffed Barrow crossing to platform 2 •• •• GLENGARNOCK Level to both platforms and Mon-Sat 0715-1419 Screens connecting footbridge with stairs 4 Sun Closed & PA • between platforms •• ••

G GLENROTHES WITH THORNTON Screens Unstaffed Ramps to both platforms 3 •• & PA •• GOLF STREET Short steep ramps to both Unstaffed platforms • •• GOLSPIE Unstaffed Accessible to all platforms •• Screen •• GOREBRIDGE Screen & Unstaffed Level to single platform 5 • PA •• GOUROCK Mon-Sat 0540-2340 Screens 1 Accessible to all platforms 5 NKS Sun 0810-2329 • •• & PA •• GREENFAULDS Unstaffed Ramps to both platforms • PA •• GREENOCK CENTRAL Level to platform 1, ramp to Mon-Sat 0720-2034 Screens platform 2 and stairs between 2 Yes Sun 0920-1730 & PA • platforms •• •• GREENOCK WEST Mon-Sat 0600-0005 No step free access - stairs Screens 1 Sun 0755-0005 down to below ground platforms • & PA •• GRETNA GREEN Unstaffed Accessible to all platforms 2 •• PA •• HAIRMYRES Screens Unstaffed 2 Accessible to all platforms 6 • & PA •• HAMILTON CENTRAL Level to platform 1, ramp to Mon-Sat 0620-2320 ticket office Screens 1 platform 2 and connecting 5 Sun 0910-1630 opening hours & PA • footbridge with stairs • •• HAMILTON WEST Mon-Sat 0620-2004 ticket office Screens 1 Ramps to both platforms 2 Sun Closed • •• opening hours & PA •• HARTWOOD Level to platform 1 and Unstaffed connecting footbridge PA with stairs to platform 2 • ••

G H HAWKHEAD Unstaffed 1 Accessible to all platforms • PA •• HAYMARKET Yes - (not Mon-Sat 0630-2125 wheelchair Screens 5 Accessible to all platforms 2 Sun 0810-2125 • • Accessible to & PA •• all platforms HELENSBURGH CENTRAL Mon-Sat 0555-0000 ticket office Screens 1 Accessible to all platforms 2 Sun 0750-2345 • •• opening hours & PA •• HELENSBURGH UPPER Unstaffed Accessible to all platforms • •• HELMSDALE Level to platform 1 and Unstaffed connecting footbridge with stairs to platform 2 •• •• HIGH STREET Mon-Sat 0550-2330 No step free access - stairs Screens Sun 0810-2315 • down to both platforms • & PA •• HILLFOOT Level to both platforms and Screens Unstaffed 1 2 connecting footbridge with stairs • & PA •• HILLINGTON EAST Ramp to platform 1, connecting Mon-Sat 0710-1414 Screens footbridge with stairs between Sun Closed & PA platforms • •• HILLINGTON WEST Ramp from street to platform 2 Mon-Sat 0710-1414 Screens and connecting footbridge with Sun Closed & PA stairs to platform 1 • •• HOLYTOWN Level to platform 2, ramp to platform 1 and connecting Unstaffed PA footbridge with stairs between • •• platforms HOWWOOD Unstaffed Ramps to both platforms 2 •• PA •• HUNTLY Level to both platforms and Mon-Sat 0650-1354 ticket office Screens 1 connecting footbridge with 4 Sun Closed opening hours & PA • stairs between platforms •• ••

H HYNDLAND Mon-Sat 0610-2330 ticket office Screens 1 Accessible to all platforms Sun 0810-2335 • • opening hours & PA •• IBM HALT Unstaffed Accessible to all platforms • PA •• INSCH Level to platform 2 and Screens Unstaffed 1 connecting footbridge 2 & PA with stairs to platform 1 •• •• INVERGORDON Level access to platform 1 and Unstaffed 1 Screen ramp to platform 2 •• •• INVERGOWRIE Level side entrance on edge of platform 2 - northbound, Unstaffed PA footbridge with stairs connecting • • both platforms INVERKEITHING Mon-Sat 0630-1930 Screens 1 Accessible to all platforms 6 NKS Sun 1010-1730 • •• & PA •• INVERKIP Unstaffed Accessible to all platforms 2 •• PA •• INVERNESS Mon-Fri 0630-2030 available Screens Sat 0630-1830 2 Accessible to all platforms 3 between 0630 & PA Sun 0915-2020 • •• and 1930 •• INVERSHIN Steep and rough ground to Unstaffed single platform • •• INVERURIE Ramp to platform 2 from road Mon-Sat 0650-1350 side and level to platform 1 with ticket office Screens 1 4 Sun Closed connecting footbridge with stairs •• opening hours & PA •• between platforms IRVINE Mon-Sat 0610-2240 Screens 1 Accessible to all platforms 6 NKS Sun 0905-1825 • •• & PA •• JOHNSTONE Level to platform 1, ramp Mon-Sat 0650-2030 to platform 2 - connecting ticket office Screens 1 11 Sun 0920-1840 • footbridge with stairs between •• opening hours & PA •• platforms

IH J JORDANHILL Ramps to both platforms and Screens Unstaffed 1 connecting footbridge with stairs 1 & PA between platforms • •• KEITH Mon-Sat 0638-1342 ticket office Screens 1 Accessible to all platforms 2 Sun Closed • •• opening hours & PA •• KELVINDALE Screens Unstaffed Accessible to all platforms • & PA •• KENNISHEAD Steep ramps to both platforms Unstaffed and connecting footbridge with PA stairs between platforms • •• KILDONAN Unstaffed Rough ground • •• KILMARNOCK Mon-Sat 0630-2335 Level to platforms 1, 2 & 3, Screens 1 6 NKS Sun 1015-2330 • stairs & underpass to platform 4 • & PA •• KILMAURS Unstaffed 1 Ramp to single platform 2 • PA •• KILPATRICK Ramp to platform 2, stairs to platform 1 and connecting Unstaffed PA footbridge with stairs between • •• platforms KILWINNING Mon-Sat 0605-2330 Level to platforms 2 & 3, steep Screens 1 15 NKS Sun 0850-2330 • ramps down to platforms 1 & 4 •• & PA •• KINBRACE Unstaffed Rough ground • •• KINGHORN Mon-Fri 0645-1000 Level to platform 2 and Screens Sat 0810-1130 connecting footbridge NKS & PA Sun Closed with stairs to platform 1 • •• KINGS PARK Mon-Sat 0635-1339 No step free access - stairs to Screens 1 Sun Closed island platform • & PA •• KINGSKNOWE Ramps to both platforms and Screens Unstaffed level crossing • & PA ••

J K KINGUSSIE Level to platform 1 and Mon-Sat 0826-1530 ticket office Screens connecting footbridge with stairs 1 Sun Closed opening hours & PA • to platform 2 (low platform) •• •• KIRKCALDY Mon-Sat 0630-1900 Screens 1 Accessible to all platforms 15 NKS Sun 0800-1915 • •• & PA •• KIRKCONNEL Level to platform 1 and Unstaffed connecting footbridge with stairs PA to platform 2 •• •• KIRKHILL Unstaffed Ramps down to both platforms 1 •• PA •• KIRKNEWTON Level crossing between Screens Unstaffed platforms •• & PA •• KIRKWOOD Unstaffed Ramps to both platforms • PA •• KYLE OF LOCHALSH Mon-Sat 0946-1650 ticket office Accessible to all platforms Sun Closed • •• opening hours •• LADYBANK Mon-Fri 0645-1000 Ramps to both platforms, Screens Sat 0810-1130 4 long route between platforms & PA Sun Closed • •• •• LAIRG Level to platform 1 and Unstaffed connecting footbridge 1 Screen with stairs to platform 2 • •• LANARK Mon-Sat 0620-2025 Screens Accessible to all platforms 3 Sun Closed • • & PA •• LANGBANK Ramps to both platforms and Unstaffed PA connecting footbridge with stairs • •• LANGSIDE No step free access - stairs to Screens Unstaffed 1 island platforms • & PA •• LARBERT Mon-Sat 0700-2054 ticket office Screens 2 Accessible to all platforms 11 Sun Closed • • opening hours & PA ••

K L LARGS Mon-Sat 0630-2330 Screens 1 Accessible to all platforms 2 NKS Sun 0835-2330 • •• & PA •• LARKHALL Screens Unstaffed 1 Accessible to all platforms 13 • & PA •• LAURENCEKIRK Screens Unstaffed 1 Accessible to all platforms 2 • & PA •• LENZIE Level to both platforms and Mon-Sat 0645-2200 Screens 1 connecting footbridge with 6 NKS Sun Closed & PA • stairs between platforms • •• LEUCHARS Mon-Sat 0620-2145 Screens 1 Accessible to all platforms 4 NKS Sun 1010-2215 • •• & PA •• LINLITHGOW Mon-Sat 0600-2300 Screens 2 Accessible to all platforms 2 NKS Sun 0815-2300 • • & PA •• LIVINGSTON NORTH Screens Unstaffed 2 Ramps to both platforms 7 •• & PA •• LIVINGSTON SOUTH Ramps to both platforms, Screens Unstaffed 1 5 narrow platforms •• & PA •• LOCH AWE Level from car park over Unstaffed rough ground • •• LOCH EIL O.B. Unstaffed Rough ground • •• LOCHAILORT Unstaffed Ramp from car park •• •• LOCHEILSIDE Unstaffed Rough ground • •• LOCHGELLY Ramp from car park to platform Screens Unstaffed 2 1 and stairs to platform 2 •• & PA •• LOCHLUICHART Ramp from car park to single Unstaffed platform, rough ground • ••

L LOCHWINNOCH Level to platform 1 and stairs to Screens Unstaffed 1 1 platform 2 •• & PA •• LOCKERBIE Mon-Sat 0735-2045 Screens Accessible to all platforms 3 NKS Sun 1450-2220 • •• & PA •• LONGNIDDRY Ramps up to both platforms and Screens Unstaffed 1 connecting footbridge with stairs 3 & PA between platforms •• •• MALLAIG Mon-Sat (winter) 1010-1350 Accessible to all platforms 1 Yes (summer) 1000-1800 • •• •• Sun Closed MARKINCH Mon-Fri 0645-1315 ticket office Screens Sat 0810-1440 1 Accessible to all platforms 9 opening hours & PA Sun Closed • •• •• MARYHILL Unstaffed Ramps to both platforms • PA •• MAXWELL PARK No step free access - Screens Unstaffed 1 stairs to island platform • & PA •• MAYBOLE Unstaffed Accessible to all platforms 1 •• •• MERRYTON Screens Unstaffed Accessible to all platforms 5 • & PA •• MILLIKEN PARK Screens Unstaffed Accessible to all platforms •• & PA •• MILNGAVIE Mon-Sat 0640-2340 Screens 1 Accessible to all platforms 6 NKS Sun 0815-2300 • •• & PA •• MONIFIETH Level to platform 2, ramp to Unstaffed platform 1 and connecting footbridge with stairs •• • MONTROSE Mon-Sat 0620-1930 ticket office Screens 1 Accessible to all platforms 6 Sun 0910-1630 • •• opening hours & PA ••

ML MORAR Unstaffed Rough ground •• • MOSSPARK Unstaffed Accessible to all platforms • PA •• MOTHERWELL Mon- Sat 0615-0000 Screens 1 Accessible to all platforms 3 NKS Sun 0810-2330 • •• & PA •• MOUNT FLORIDA Mon-Fri 0650-2110 ticket office Screens Sat 0635-2140 1 Accessible to all platforms opening hours & PA Sun 0910-1650 • • •• MOUNT VERNON Ramps to both platforms and Unstaffed PA connecting footbridge with stairs • •• MUIR OF ORD Level to platform 1, ramp to Unstaffed platform 2 and connecting 2 Screen footbridge with stairs •• •• MUIREND Mon-Sat 0655-1359 Screens 1 Accessible to all platforms Sun Closed • & PA •• MUSSELBURGH Screens Unstaffed 1 Ramps to both platforms 6 •• & PA •• NAIRN Level to platform 1 and Mon-Sat 0810-1514 ticket office Screens connecting footbridge 2 Sun Closed opening hours & PA • with stairs to platforms 2 •• •• NEILSTON Mon-Sat 0658-2215 Ramps to both platforms and ticket office Screens 2 Sun 0910-1650 connecting footbridge with stairs •• opening hours & PA •• NEW CUMNOCK Level to platform 1 and ramp to Unstaffed 1 PA platform 2 • •• NEWCRAIGHALL Screens Unstaffed 1 Accessible to all platforms 30 •• & PA •• NEWTON Mon-Sat 0610-2310 Screens 1 Accessible to all platforms 8 Sun 0910-1650 • • & PA ••

M N NEWTON ON AYR Level to platform 2 and Unstaffed connecting footbridge PA with stairs to platform 1 • •• NEWTONGRANGE Screen & Unstaffed Level access from car park 3 • PA •• NEWTONMORE Unstaffed Accessible to all platforms 1 •• PA •• NITSHILL Level to platform 1 and Unstaffed connecting footbridge PA with stairs to platform 2 • •• NORTH BERWICK Screens Unstaffed 2 Accessible to all platforms 3 •• & PA •• NORTH QUEENSFERRY Ramps to both platforms and Screens Unstaffed 1 1 connecting footbridge with stairs •• & PA •• OBAN Mon-Sat 0715-1800 ticket office Screens Accessible to all platforms 2 Sun 1045-1800 • •• opening hours & PA •• PAISLEY CANAL Screens Unstaffed 1 Accessible to all platforms • & PA •• PAISLEY GILMOUR STREET Mon-Sat 0555-2310 Screens 3 Accessible to all platforms 2 NKS Sun 0725-2305 • •• & PA •• PAISLEY ST. JAMES Unstaffed No step-free access - stairs • PA •• PARTICK Mon-Sat 0550-2330 ticket office Screens Accessible to all platforms Sun 0810-2330 • • opening hours & PA •• PATTERTON Level to platform 1, footpath to platform 2 and Screens Unstaffed 1 4 connecting footbridge with •• & PA •• stairs between platforms PERTH Mon-Fri 0645-1930 Screens Sat 0745-1915 2 Accessible to all platforms 7 NKS & PA Sun 0815-1915 • •• ••

PON PITLOCHRY ticket office Ramp to platform 2, ramp at the opening Mon-Sat 0805-1830 end of northbound platform and hours - not Screens 2 Sun 1040-1820 connecting footbridge with stairs •• wheelchair & PA •• between platforms accessible to all platforms PLOCKTON Rough ground, red chips and Unstaffed low platform •• •• POLLOKSHAWS EAST No step free access - stairs to Unstaffed 1 PA island platform • •• POLLOKSHAWS WEST No step free access - stairs to Screens Unstaffed 1 both platforms •• & PA •• POLLOKSHIELDS EAST Mon-Sat 0640-1344 No step free access - stairs to Screens 1 Sun Closed island platform • & PA •• POLLOKSHIELDS WEST No step free access - stairs to Unstaffed 1 PA island platform • •• POLMONT Steep ramps to both platforms Mon-Sat 0655-2049 Screens 1 and connecting footbridge with 2 NKS Sun Closed & PA • stairs between platforms •• •• PORT GLASGOW Ramp to platform 1, path to Mon-Sat 0615-0000 platform 2 and connecting Screens 1 2 NKS Sun 0745-0000 • footbridge with stairs between •• & PA •• platforms PORTLETHEN Level access to both platforms Unstaffed 1 2 PA and ramp to platform 2 • •• POSSILPARK & PARKHOUSE Unstaffed Ramps to both platforms • PA •• PRESTONPANS Ramps to both platforms and connecting footbridge with stairs Screens Unstaffed 1 11 or access under rail bridge •• & PA •• between platforms PRESTWICK AIRPORT Screens Unstaffed Accessible to all platforms Inside terminal & PA •

P PRESTWICK TOWN NKS (not Mon-Sat 0635-1750 Level from car park to platform 2 wheelchair Screens 1 2 Sun 0910-1650 • and steep ramp to platform 1 •• Accessible to & PA •• all platforms) PRIESTHILL & DARNLEY Level to platform 1 and ramp to Unstaffed PA platform 2 • •• QUEENS PARK Mon-Fri 0640-2100 No step free access - stairs to Screens Sat 0620-2120 1 island platform & PA Sun Closed • •• RANNOCH NKS (not No step free access - stairs to wheelchair Unstaffed island platform • Accessible to •• all platforms) RENTON Unstaffed Accessible to all platforms • PA •• ROGART Level to platform 2 and ramp to Unstaffed platform 1 • •• ROSYTH Screens Unstaffed 1 Accessible to all platforms 9 • & PA •• ROY BRIDGE No step free access - stairs to Unstaffed single platform • •• RUTHERGLEN Mon-Sat 0625-2315 Screens 1 Accessible to all platforms 5 Sun 0825-2315 • • & PA •• SALTCOATS Level to both platforms and Mon-Sat 0623-1818 Screens connecting footbridge with 5 Sun 0940-1920 & PA • stairs between platforms •• •• SANQUHAR Unstaffed Ramps to both platforms 1 •• PA •• SCOTSCALDER Unstaffed Rough ground • ••

QP R S SCOTSTOUNHILL Level to platform 1, ramp to Mon-Sat 0620-2030 platform 2 and connecting Screens 1 Sun Closed • footbridge with stairs between •• & PA •• platforms SHAWFAIR Screens Unstaffed Accessible to all platforms 3 • & PA •• SHAWLANDS No step free access - stairs to Screens Unstaffed 1 island platform • & PA •• SHETTLESTON Level to platform 1, ramp to Mon-Sat 0600-1948 platform 2 and connecting ticket office Screens 1 2 Sun Closed • footbridge with stairs between •• opening hours & PA •• platforms SHIELDMUIR Unstaffed Accessible to all platforms PA •• SHOTTS Mon-Sat 0630-1320 Screens 1 Accessible to all platforms 10 Sun Closed • • & PA •• SINGER Ramp to platform 1, level Mon-Sat 0630-2014 access to platform 2 is through open Screens Sun Closed Clydebank business park and • 0700-1900 & PA •• there are stairs SLATEFORD No step free access - stairs to Unstaffed PA both platforms • •• SOUTH GYLE Ramps to both platforms and Screens Unstaffed 2 road-bridge connecting both 2 & PA platforms •• •• SPEAN BRIDGE Unstaffed Rough ground •• •• SPRINGBURN Mon-Sat 0630-1322 No step free access - stairs to Screens Sun Closed all platforms. • & PA •• SPRINGFIELD Stairs and connecting footbridge Unstaffed PA with stairs to platform 2 •• ••

S STEPPS Screens Unstaffed 1 Ramps to both platforms 2 • & PA •• STEVENSTON Level crossing between Unstaffed 1 PA platforms •• •• STEWARTON Screens Unstaffed 1 Accessible to all platforms 2 • & PA •• STIRLING Lifts to platforms 3 - 8, Mon-Sat 0620-2100 Screens 3 connecting footbridge with 10 NKS Sun 0850-2200 & PA • stairs to platform 9/10 •• •• STONEHAVEN Mon-Fri 0710-1855 Ramps to both platforms and ticket office Screens Sat 0800-1504 1 connecting by subway with 4 opening hours & PA Sun Closed • stairs between platforms •• •• STOW Screens Unstaffed Accessible to all platforms 3 • & PA •• STRANRAER HARBOUR Mon-Sat 0930-1500 Mon-Sat 1600-1900 Accessible to all platforms NKS PA Sun 0930-1900 • • •• STRATHCARRON Ramp to platform 2 and Unstaffed connecting footbridge with 2 stairs between platforms • •• STROMEFERRY Unstaffed Accessible to all platforms • •• SUMMERSTON Unstaffed Ramps to both platforms • PA •• TAIN Level platform 2, ramp to platform 1 and connecting Unstaffed 4 Screen footbridge with stairs between •• •• platforms TAYNUILT Ramp to platform 2 (rough Unstaffed ground) barrow crossing between platforms •• •• THORNLIEBANK Screens Unstaffed 1 Ramps to both platforms • & PA ••

TS THORNTONHALL Unstaffed Accessible to all platforms 1 •• PA •• THURSO Mon-Fri 0950-1654 ticket office Sat 1010-1654 Accessible to all platforms 1 opening hours Sun Closed • •• •• TROON Level to both platforms and Mon-Sat 0635-1750 Screens 1 connecting footbridge with 6 NKS Sun 1010-1750 & PA • stairs between platforms • •• TULLOCH Unstaffed Rough ground •• •• TWEEDBANK Screens Unstaffed Accessible to all platforms 13 • & PA •• TYNDRUM LOWER Unstaffed Accessible to all platforms • •• UDDINGSTON Level to both platforms and Mon-Sat 0620-2004 ticket office Screens 1 connecting footbridge with 12 Sun 0910-1630 opening hours & PA • stairs between platforms •• •• UPHALL Screens Unstaffed 2 Ramps to both platforms 10 •• & PA •• UPPER TYNDRUM No step free access - stairs Unstaffed to island platform with rough ground •• •• WALLYFORD Ramps to both platforms and Screens Unstaffed 1 connecting footbridge with stairs 16 & PA between platforms •• •• WEMYSS BAY Mon-Sat 0610-2320 Accessible to all platforms 4 NKS PA Sun 0855-2130 •• •• WEST CALDER Level to platform 1, steep ramp to platform 2 and connecting Screens Unstaffed 1 2 footbridge with stairs between •• & PA •• platforms WEST KILBRIDE Screens Unstaffed Accessible to all platforms 3 •• & PA ••

UV W WESTER HAILES Screens Unstaffed Ramps to both platforms • & PA •• WESTERTON Level to platform 1 and Mon-Sat 0630-2053 ticket office Screens 1 connecting footbridge 3 Sun 0910-1650 opening hours & PA • with stairs to platform 2 • •• WHIFFLET Screens Unstaffed Accessible to all platforms 2 •• & PA •• WHINHILL Unstaffed Accessible to all platforms • PA •• WHITECRAIGS Level from ticket office onto Mon-Sat 0655-1359 platform 1, ramp to platform 2 Screens 1 2 Sun Closed and connecting footbridge with • & PA •• stairs between platforms WICK Mon-Sat 1010-1714 ticket office Accessible to all platforms Sun Closed • • opening hours •• WILLIAMWOOD Mon-Sat 0655-1359 No step free - Stairs to both Screens 2 Sun Closed platforms • & PA •• WISHAW Level platform 1, ramp to Mon-Sat 0620-2004 platform 2 and connecting ticket office Screens Sun Closed footbridge with stairs •• opening hours & PA •• between platforms WOODHALL Ramps to both platforms and Mon-Sat 0700-1404 connecting footbridge with PA Sun Closed stairs between platforms • •• YOKER Level from car park to platform 2, ramp to platform 1 and Unstaffed PA connecting footbridge with •• •• stairs between platforms

W X YZ Bus/Interlink services Other operator routes Ferry Routes

Please note that this is an abbreviated version of our network and not all stations are shown. These stations are detailed in a seperate map for legbility. Bus/Interlink services Other operator routes Ferry Routes Bus/Interlink services Ferry Routes

Please note that this is an abbreviated version of our network and not all stations are shown. Please note that this is an abbreviated version of our network and not all stations are shown. These stations are detailed in a seperate map for legbility. These stations are detailed in a seperate map for legbility. Assisted Travel 0800 912 2 901 18001 0800 912 2 901 (Textphone - for the hard of hearing) [email protected]

Your comments Customer Relations 0344 811 0141 [email protected] If you have any suggestions or comments about our train services please write to: ScotRail Customer Relations PO BOX 27129, Glasgow, G2 9LH

www.scotrail.co.uk