Schedule 1.1 – Service Development Date of change Reason for Change Clauses Changed End Date of Change 12 August 2011 SLC principle timetable December Not applicable 2012 and subsidiary 2013 SPTE SERVICE LEVEL COMMITMENT FIRST SCOTRAIL FRANCHISE Issued May 2011 1. DEFINITIONS In this Part 1B of Schedule 1.1 the following definitions shall apply, except to the extent that the context otherwise requires: “Christmas” has the meaning ascribed to that term in paragraph 2.7; “Connection” means a connection (however described) between any of the Passenger Services provided by the Franchise Operator and any other railway passenger service provided by it or any other passenger train operator or any bus, ferry or shipping service and where reference is made to a time period in relation to a Connection this refers to a waiting period for such Connection; “Journey Time” means the time in the Timetable to be taken by a service in travelling between the specified departure point and specified destination for that service; “Off-Peak Periods” has the meaning ascribed to that term in paragraph 2.3; “Peak Periods” has the meaning ascribed to that term in paragraph 2.2; “Summer Services” has the meaning ascribed to that term in paragraph 2.4; “Weekday” means any day other than a Saturday or Sunday; and “Winter Services” has the meaning ascribed to that term in paragraph 2.5. 2. GENERAL PROVISIONS AND CONSTRUCTION 2.1 Days and Times of day 2.1.1 For the purposes of this Part 1B of Schedule 3 only and except to the extent the context otherwise requires, references to a day mean the period commencing at 0200 on one day and ending at 0159 on the following day and references to Weekdays and particular days of the week shall be construed accordingly. 2.1.2 References to periods of times and periods of days in this Part 1B of Schedule 3 include the times and days such periods start and finish. 2.1.3 All references to time are to the twenty-four hour clock. 2.2 Peak Periods: means, except as otherwise provided, those Weekday periods between 0730 and 0930 in terms of arrivals at Glasgow or Paisley Gilmour Street (“the Morning Peak”) and between 1600 and 1800 in terms of departures from Glasgow or Paisley Gilmour Street (“the Evening Peak”) and references to “Peak”, “Morning Peak” and “Evening Peak” periods shall be construed accordingly. In this definition, Glasgow shall include the following stations, namely: Glasgow Central (High Level and Low Level), Glasgow Queen Street (High Level and Low Level), Argyle Street, High Street. 2.3 Off-Peak Periods: means those times of day which are not Peak Periods. 2.4 Summer Services: except where otherwise specified by the PTE, means those services in the period in any calendar year from the Sunday within the Spring Glasgow Public Holiday weekend in late May until the Sunday within the Autumn Glasgow Public Holiday weekend in September, both Sundays inclusive 2.5 Winter Services: those services provided in any period of a calendar year, which are outside the parameters specified in Paragraph 2.4. 2.6 Christmas: There is no requirement to provide a service on 25 December and on 1 January. The service to be operated on 24 and 26 to 31 December inclusive and on 2 January, shall be as specified, unless otherwise agreed between the PTE and the Franchise Operator. 2.7 Service Intervals 2.7.1 Reasonable endeavours shall be made to operate trains at equal intervals at the frequencies specified for each route or service and at the same minutes past each hour. The Franchise Operator must seek the approval of the PTE to reduce any interval between any two trains or to increase any interval by more than three minutes. 2.7.2 Except where expressly indicated to the contrary, where an interval or frequency is specified for a service, such specification shall apply at the departure point for the relevant service. 2.7.3 Except where expressly indicated to the contrary, all services are to run in both directions and the requirements of this Part 1B of Schedule 3 (including interval between services, frequency of service or stopping pattern) are to apply in each direction. 2.8 Even Headways: Where journey opportunities are provided between any pair of stations by more than one service, the Franchise Operator shall use reasonable endeavours to ensure that even headways between successive trains between such stations are provided. 2.9 Depot Journeys: Where trains travel to or from depots or stabling points before or after operating services, specified in this Part 1B of Schedule 3, the Franchise Operator shall use reasonable endeavours to run such journeys in passenger service, calling at all such stations as are appropriate for the line of route, between the termination point of the specified journey and the access to the depot or stabling point. 2.10 Connections 2.10.1 Where there is a possibility of interchange between services, the Franchise Operator shall use reasonable endeavours to ensure the minimum delay to through passengers. 2.10.2 Except where expressly indicated to the contrary, where Connections are required to be provided by the Franchise Operator, it shall ensure that the interval or waiting period between the two relevant services is of a sufficient duration to allow passengers a reasonable period of time to transfer between the two relevant services. 2.10.3 Where services are required to be or may be provided by Connections, the maximum journey times specified shall not apply. 2.11 Journey Times: The Franchise Operator shall use reasonable endeavours to ensure that journey times for trains calling at all specified stations will be equivalent to the minimum journey times prevailing in the current timetable. Where limited stop trains are provided, the minimum journey times for such trains should be reduced accordingly. 2.12 Early Service: means the service which arrives at it’s destination at or before the time specified in each route. 2.13 Late Service: means the service which departs from the specified departure point at or after the time specified in each route. 2.14 Operating Hours: The latest acceptable time of the departure of the first train and the earliest acceptable time of departure of the last train each day shall be as specified for each service. 2.15 Headings: All headings used in Route Services 1 to 15 below, shall form part of the Passenger Service Requirement. 2.16 Priced Option: Costed Options delivered under Schedule 3 of the Franchise Agreement. 2.17 Funded Services: Rail services funded by a Third Party and operated by the Franchise Operator. 3. PASSENGER SERVICE REQUIREMENT The Franchise Operator shall include the following services in the Timetable. ROUTE SERVICE 1a. Glasgow to Balloch, Helensburgh Central and Milngavie 1b. Glasgow Queen Street to Springburn and Drumgelloch 2. Glasgow Central to Larkhall, Motherwell, Coatbridge Central and Lanark 3. Glasgow Central to Ayr, Ardrossan and Largs 4. Glasgow Central to Gourock/Wemyss Bay 5. Glasgow Central to Cathcart Circle, Neilston and Newton 6. Glasgow Queen Street– Cumbernauld (with extensions to Falkirk Grahamston) 7. Glasgow Queen Street to Anniesland and Arrochar & Tarbet 8. Glasgow Central – Paisley Canal 9. Glasgow Central – Whifflet 10. Glasgow Central – East Kilbride 11. Glasgow Central – Barrhead 12. Glasgow Central – Carstairs 13. Motherwell – Cumbernauld Service 1a. Glasgow– Balloch, Helensburgh Central and Milngavie (North Clyde Line - West) Services on the North Clyde Line West operate through Glasgow (High Street and Queen Street on the North Electric Line). (Airdrie to Bathgate through services are contained in a separate SLC – Service Group to be amended following full introduction of the Airdrie to Bathgate timetable). 1. Service Pattern – Glasgow Queen Street to Helensburgh Central via Yoker – Monday to Friday 1.1 A half hourly service, including the Early and Late Services, shall be provided between Glasgow Queen Street and Helensburgh Central calling at Charing Cross, Partick, Hyndland, Dalmuir, Dumbarton East, Dumbarton Central, Dalreoch, Cardross and Craigendoran. 1.2 One train arriving at Helensburgh Central before 0730 shall also call at Garscadden. Two services arriving at Glasgow Queen Street between 0815 and 0900 shall call additionally at Bowling and Kilpatrick. The first of these services shall also call at Clydebank. 1.3 Between 1820 and the late services all journeys between Helensburgh Central and Glasgow Queen Street shall also call at Jordanhill, Scotstounhill, Garscadden, Yoker and Clydebank. 1.4 Two additional services shall be provided from Helensburgh Central to Glasgow Queen Street arriving between 0840 and 0855. The first arrival shall call at Craigendoran, Cardross, Dumbarton Central, Scotstounhill, Hyndland, Partick and Charing Cross. The second arrival shall call at Craigendoran, Cardross, Dalreoch, Dumbarton Central, Dumbarton East, Dalmuir, Singer, Drumry, Drumchapel, Westerton, Anniesland, Hyndland, Partick and Charing Cross. 1.5 Between 1700 and 1725 there shall be two additional services from Glasgow Queen Street Low Level to Helensburgh Central. The first of these services shall call at Charing Cross, Partick, Dumbarton Central, Dalreoch, Cardross and Craigendoran. The second service shall call at Charing Cross, Partick, Hyndland, Anniesland, Westerton, Drumchapel, Drumry, Singer, Dalmuir, Kilpatrick, Bowling, Dumbarton East, Dumbarton Central, Dalreoch, Cardross and Craigendoran. 1.6 One additional service shall be provided departing Dalmuir between 0630 and 0700 calling at Kilpatrick, Bowling, Dumbarton East, Dumbarton Central, Dalreoch, Cardross and Craigendoran. 2. Service Pattern - Glasgow Queen Street to Helensburgh – Saturdays and Sundays 2.1 On Saturday a half hourly service, including Early and Late Services, shall be provided between Glasgow Queen Street and Helensburgh Central calling at Charing Cross, Partick, Hyndland, Dalmuir, Dumbarton East, Dumbarton Central, Dalreoch, Cardross, and Craigendoran. 2.2 On Saturday all services arriving/departing Glasgow Queen Street after 1825 shall call additionally at Jordanhill, Scotstounhill, Garscadden, Yoker and Clydebank.