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City of Business Services Report Prepared for Opole City Hall by the Association of Business Service Leaders (ABSL) in Cooperation with Antal and JLL

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City of Business Services Report Prepared for Opole City Hall by the Association of Business Service Leaders (ABSL) in Cooperation with Antal and JLL Opole City of business services Report prepared for Opole City Hall by the Association of Business Service Leaders (ABSL) in cooperation with Antal and JLL Project Coordinator: Janusz Górecki, Head of Research, ABSL e-mail: [email protected] Investor Service – Opole City Hall tel.: +48 77 45 11 861 e-mail: [email protected] Graphic layout and typesetting: www.ponad.pl ® ABSL 2015 All copyrights in this work are the property of ABSL. Unless otherwise stated by the relevant provisions of law, any use, reproduction, duplication, modification, adaptation or retransmission of this work, in whole or in part, in any manner, without the prior written consent of the copyright holder, is a violation of copyright law. Table of contents 1. Opole investment advantages 4 2. Labor market and salaries 8 3. Office market 12 Selected investors in Opole: 4. 14 success stories 5. City business image 17 6. Quality of life 24 7. Investor support 25 Gdansk A1 Szczecin Bialystok Bydgoszcz Berlin Poznan A2 Warsaw A2 Lodz A4 A1 / DK1 Lublin Dresden Wroclaw 1 | Opole investment advantages Opole Key information location adjacent to the A4 motorway connecting Poland with Western Europe is an important asset Krakow Katowice Opole is a city of about 120,000 inhabitants in south- of the city. Opole is a well-established academic Prague A4 western Poland. It is the capital city as well as a leader center. The high human capital of the city makes Ostrava Rzeszow Lviv in the region, and it is a developing social end econom- it attractive to investors in the business ic center that concentrates administrative, education, services sector. commercial and cultural functions. Its convenient 119,574 25,015 number of inhabitants (2014) number of students (2014/15) 6 8,829 number of universities number of graduates (2013/14) including Opole University of Technology and Opole University Figure 1 Opole in numbers Source: ABSL own study based on data from the Central Statistical Office of Poland Opole. City of business services 5 Opole investment advantages Gdansk A1 Szczecin Bialystok Bydgoszcz Berlin Poznan A2 Warsaw A2 Lodz A4 A1 / DK1 Lublin Dresden Wroclaw Opole Krakow Katowice Prague A4 Ostrava Rzeszow Lviv Distance Travel time Location Wroclaw 94 km 1h 10min Opole has convenient road connections with four Katowice 110 km 1h 15min international airports, located within a distance of Krakow 190 km 2h 00min less than 200 km from the city. These airports provide a few dozen different connections, including the most Lodz 200 km 2h 30min important business destinations. Warsaw 315 km 3h 55min Berlin 425 km 4h 20min Wroclaw Airport: 100 km Katowice Airport: 120 km Vienna 450 km 4h 30min Krakow Airport: 170 km Figure 2 Ostrawa Airport: 180 km Location of Opole and distance to selected cities Source: ABSL own study based on Google Maps 6 Opole. City of business services Opole investment advantages Bergen Oslo Stockholm Stavanger Glasgow Belfast Shannon Liverpool Malmö Dublin Doncaster / Sheffi eld Copenhagen Cork Gdansk Birmingham East Midlands Eindhoven Bristol London Dortmund Warsaw Maastricht Düsseldorf Wroclaw Cologne / Bonn Opole Frankfurt Katowice Kiev Frankfurt (Hahn) Paris Munich Kutaisi Milan Bologna Burgas Barcelona Rome Alicante Naples Málaga Tel Aviv Tenerife Larnaca Malta Wroclaw Airport [WRO] 1h 10min 2,085,638 Crete / Chania travel time from Opole number of passengers in 2014 Katowice Airport [KTW] 1h 20min 2,695,732 connections from Katowice travel time from Opole number of passengers in 2014 connections from Wroclaw Figure 3 Map of regular flight connections from Wroclaw Airport and Katowice Airport Source: www.airport.wroclaw.pl/en/passager/route-map/, www.katowice-airport.com/en/passenger/destinations-map Opole. City of business services 7 Opole investment advantages Table 1 Companies in Opole providing business services Year of starting Company name Country of origin Area of operations activity in Opole Call Center Inter Galactica 2008 Poland Business services in the area of B2B and B2C Creation of individually designed software in line with Future Processing 2011 Poland clients’ needs and related services Outsourcing of IT services, medical billing, telephone opta data 2012 Germany customer service to German-speaking clients Capgemini 2012 France Outsourcing, technological and consulting services Contact Center One 2013 Poland Business services in the area of B2B and B2C Shared Services Center of the ista group. Settlement ista Shared Services 2014 Germany of utility consumption, accounting and IT services ifm ecolink 2015 Germany Research and Development Center Programming, design, consulting and implementation JCommerce 2015 Poland of IT solutions Source: ABSL own study 2 5 4 In the ranking of cities Opole was ranked 5th In the ranking by fDi attractive for business in Poland (before Katowice Magazine, Opole was prepared by the prestigious and Wrocław) in the ranked 4th among Polish Forbes magazine, Opole “Learning Cities” ranking medium-sized cities was ranked 2nd in Poland prepared by the Schuman (from 100,000 to 250,000 in the category of cities Foundation2. inhabitants) with the great- of 50,000-150,000 est economic potential3. inhabitants1. 5 According to a report by the World Bank entitled “Doing Business in Poland 2015", Opole was ranked 5th among 18 other provincial cities in Poland4. connections from Katowice connections from Wroclaw 1 Source: www.forbes.pl/ranking-miast-atrakcyjnych-dla-biznesu-efekt-kuli-sniegowej,artykuly,195054,1,4.html# 2 Source: www.schuman.pl/pl/europolis/europolis-aktualnosci/3499-publikujemy-ranking-miast-uczacych-sie 3 Source: www.fdiintelligence.com/Locations/Europe/Poland/Polish-Cities-of-the-Future-2015-16 4 Source: polish.doingbusiness.org/~/media/GIAWB/Doing%20Business/Documents/Subnational-Reports/DB15-Poland-polish.pdf 2 | Labor market and salaries There are 6 higher-education institutions in Opole, of the students declared that they spoke German which in the academic year 2014/2015 had more than (55%) (Human Capital Balance Research 2013, N=904). 25,000 students. In the academic year 2013/2014, The students receive education in fields useful to the almost 9,000 graduates completed their education. business services sector. The education institutions Almost all students in Opole who participated in the offer studies in the fields of economics and admin- Human Capital Balance Research survey declared istration, information technology, engineering and that they spoke English (91%) and more than half technology, and in language studies. 6,000 5,433 5,000 4,000 3,000 2,146 1,846 2,000 1,149 545 1,000 229 0 Students Graduates Students Graduates Students Graduates Administration and economics studies Engineering and technical studies Information technology studies Figure 4 Number of students and graduates of economics and administration, information technology, engineering and technical studies in Opole (academic year 2013/14) Source: ABSL own study based on data from the Central Statistical Office of Poland Opole. City of business services 9 Labor market and salaries Table 2 Number of students in language studies at Opole University (academic year 2014/15) English studies 478 German studies 265 French studies 103 Slavic studies 49 Russian studies 39 Source: ABSL own study based on data from the Central Statistical Office of Poland 25,015 5,433 number of students in Opole number of students in in academic year 2014/15 administration and economics studies in Opole in academic year 2013/14 8,829 number of graduates in Opole in academic year 2013/14 2,146 number of students in engineering and technical studies in Opole EN 91% in academic year 2013/14 percentage of students in Opole who declare that they speak English (BKL 2013) 1,149 number of students in information technology studies in Opole DE 55% in academic year 2013/14 percentage of students in Opole who declare that they speak German (BKL 2013) Figure 5 Labor market in Opole in numbers Source: ABSL own study based on data from the Central Statistical Office of Poland, BKL (Human Capital Balance) 10 Opole. City of business services Labor market and salaries OPOLE COUNTY OPOLE OPOLE COUNTY OPOLE INCLUDING OPOLE Unemployment rate (July 2015) Number of unemployed people with higher education (2nd quarter of 2015) 5.5% 10.6% 868 1,276 OPOLE COUNTY OPOLE INCLUDING OPOLE Number of unemployed people with secondary and post-secondary education (2nd quarter of 2015) nd Total number of unemployed people (2 quarter of 2015) 1,316 2,410 3,872 7,918 Working-age population (2014) 75,492 163,412 Figure 6 Labor market in Opole and Opole County in numbers Source: ABSL own study based on data from the Central Statistical Office of Poland Table 3 Salaries in Opole in the business services sector (PLN gross) The given salaries relate to positions with the English language. If the employee uses at work more than one foreign language, shall be entitled to a language bonus. Position min opt max Technical Support Assistant 2,500 3,000 3,500 Junior Accountant 2,500 3,000 3,500 Senior Accountant 3,500 4,000 4,500 IT Network Administrator 3,300 3,700 4,200 Call Centre Consultant 2,000 2,500 3,000 Team Leader 3,500 4,200 5,000 HR Administrator 2,500 3,000 3,500 Recruitment Specialist 3,200 3,500 3,700 Customer Service Specialist 2,500 3,000 3,500 Source: Antal Opole. City of business services 11 Labor market and salaries Business and universities cooperation courses in which students may acquire practical skills for work in the sector. It is worth mentioning that Service centers operating in Opole are eager to estab- the universities also are open to allowing students lish cooperation with local universities. Their objective in the Masters studies to benefit from an individual is to educate students (who are potential employees program of studies when they are already employed of the centers) in modern business services, char- in the sector.
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